664 2013 664 DHS CIS Spanish

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Overview

Model Qsts EN
Custom Qsts EN

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Sheet 1: Model Qsts EN

Model Instance Name:
USCIS Satisfaction Survey
MID:	9ZYxBlAllNdZI8lRIAJA5Q==
Date:	11/30/2009
USCIS Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	24	What is your overall satisfaction with this site?	27	How likely are you to return to this site?
2	Please rate the quality of information on this site.	25	How well does this site meet your expectations?		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	26	How does this site compare to your idea of an ideal website?	28	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.			29	How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship?
5	Please rate the convenience of the features on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Please rate the variety of features on this site.			30	I can count on this agency to act in my best interests.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)			31	I consider this agency to be trustworthy.
7	Please rate the visual appeal of this site.			32	This agency can be trusted to do what is right.
8	Please rate the balance of graphics and text on this site.				Future Participation (1=Very Unlikely, 10=Very Likely)
9	Please rate the readability of the pages on this site.			33	How likely are you to express your thoughts or ideas to this agency in the next 90 days?
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the relevance of search results on this site.
15	Please rate the organization of search results on this site.
16	Please rate how well the search results help you decide what to select.
17	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how quickly pages load on this site.
19	Please rate the consistency of speed from page to page on this site.
20	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
21	Please rate how thoroughly this website discloses information about what this agency is doing.
22	Please rate how quickly agency information is made available on this website.
23	Please rate how well information about this agency's actions can be accessed by the public on this website.

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Sheet 2: Custom Qsts EN

Model Instance Name:			red & strike-through: DELETE
USCIS Satisfaction Survey			underlined & italicized: RE-ORDER
MID: FIIgBpg4gQYNE5oUREIw5w==			pink: ADDITION
Date: 8/4/11			blue + -->: REWORDING
USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
AED10470		How frequently do you visit this site?	First time		Drop down, select one	S	Y		Frequency
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
AED10471		What best describes your role when coming to this site?	U.S. born citizen		Radio button, one-up vertical	S	Y	OPS Group	Role
			Naturalized U.S. citizen
			Permanent Resident (green card holder)
			Conditional Resident
			Citizen of a foreign country
			Refugee
			Asylee
			Fiancé K-1
			Visitor/nonimmigrant
			Temporary Worker
			Student or Exchange Visitor
			Job Seekers
			Employer
			Attorney
			Other, please specify:	A
AED10472	A	Other role			Text field, <100 char		N		Other role
AED10473		What area of the site are you primarily visiting today?	Forms		Radio button, one-up vertical	S	Y	OPS Group	Area Visited
			Resources
			Laws
			News
			About Us
			Working the U.S.
			Citizenship
			Family
			Adoption
			Green card
			Humanitarian
			Visit the U.S.
			Military
			Other, please specify:	A
AED10474	A	Other area visited			Text field, <100 char		N		Other area
AED10475		What is your primary reason for visiting the site today?	Just browsing		Radio button, one-up vertical	S	Y	Skip Logic Group	Primary Reason
			Get general information before I file my case
			Check my case status	B
			Working in the USA
			Citizenship requirements
			Green card information	D
			Visit the US
			Find form(s)
			Download form(s)
			Check filing fees
			Find/research immigration laws
			Read the latest news releases
			Learn about USCIS
			Contact us
			Find a job with USCIS
			Research humanitarian programs and protection
			Research information about adoption
			Find a USCIS office
			Change of address
			Other, please specify:	A
AED10476	A	Other primary reason			Text area, no char limit		N		Other reason
ACQLiv0006800	B	What specifically under case status did you try to accomplish?	Check my case status		Radio button, one-up vertical	S	N	Skip Logic Group	Case Status
			Sign in to my account
			Sign up for case updates
			Check processing times
			Calculate my cycle time
			Change of address online
			e-Request (place an inquiry with USCIS about a case)
			Locate an office
			Other, please specify:	C
ACQLiv0006801	C	Other case status task			Text area, no char limit		N		Other case status task
ACQLiv0006802	D	What specific green card information were you looking for?	Apply for a green card through family		Radio button, one-up vertical	M	N	Skip Logic Group	Green Card
			Apply for a green card through a job
			Apply for a green card through refugee or asylee status
			Find other ways to get a green card
			Research green card processes and procedures
			Find application fees
			Find forms I need to apply for my green card
			Download forms I need to apply for my green card
			Renew or replace my green card
			Remove conditions on my green card
			Rights and responsibilities of a green card holder
			Rules for international travel as permanent resident
			Help my relative become a permanent resident (by US citizen)
			Help my relative become a permanent resident (by permanent resident)
			Other, please specify:	E
ACQLiv0006804	E	Other information			Text area, no char limit		N		Other green card info
AED10477		What method do you primarily use to find information on this site?	Site's search feature	A,C	Drop down, select one	S	Y		Method
			Top navigation bar	D
			"Find it Fast" feature	A,C
			Site map (index)	D
			Used an external search engine (i.e. Google)
			Just browsing	D
ACQOsl0002835	A	If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search?	No difficulty encountered		Checkbox, one-up vertical	M	Y	Skip Logic Group	Search Experience
			Search results were helpful
			Search results were not helpful
			Returned too many results
			Returned not enough results
			Returned no results
			Returned results that were too similar/redundant
			Results were not relevant to my search terms or needs
			I was not sure what words to use in my search
			Search required too many refinements to get what I wanted
			Search speed was too slow
			Other, please specify:	B
ACQOsl0002836	B	Other search difficulty			Text area, no char limit		N		Other search diff
ACQOsl0002837	C	What search terms did you use today to find what you were looking for?			Text area, no char limit		Y		Search terms
ACQOsl0002838	D	If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation?	No difficulty encountered		Checkbox, one-up vertical	M	Y	Skip Logic Group	Navigation Experience
			Could not find the appropriate navigational links on most of your web pages
			Too many links or navigational choices
			Links did not take me where I expected
			Had difficulty finding detailed information on your web pages
			Had difficulty finding related information on your web pages
			Navigation did not support what I was trying to accomplish
			Would often feel lost, and did not know where I was on your site
			Had various technical difficulties (links didn't work, received error messages, etc.)
			Could not get started or did not know where to begin
			Could not navigate back to previous information
			Other, please specify:	E
ACQOsl0002839	E	Other navigation difficulty			Text area, no char limit		N		Other navigation diff
AED10478		Did you find what you were looking for today?	Yes		Drop down, select one	S	Y	Skip Logic Group	Find info
			Partially	B
			Still looking	B
			No	A,B
AED10479	A	If you were unable to find what you were looking for, please specify the information you were trying to find.			Text area, no char limit		N		Info not found
ACQLiv0006805	B	If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.			Text area, no char limit		N		Next steps
ACQOsl0002840		On whose behalf are you looking for information today?	Myself		Drop down, select one	S	Y	OPS Group	Behalf
			Family member/relative
			Friend
			Client
			Other, please specify:	A
ACQOsl0002841	A	Other behalf			Text field, <100 char		N		Other behalf
ACQOsl0002842		What is your preferred speaking language?	English		Drop down, select one	S	Y	OPS Group	Speaking language
			Spanish
			Other, please specify:	A
ACQOsl0002847	A	Other speaking language			Text field, <100 char		N		Other speaking language
ACQOsl0002843		What is your preferred reading language?	English		Drop down, select one	S	Y	OPS Group	Reading language
			Spanish
			Other, please specify:	A
ACQOsl0002844	A	Other reading language			Text field, <100 char		N		Other reading language
ACQOsl0002845		In what language do you prefer looking for information?	English		Drop down, select one	S	Y	OPS Group	Language prefer looking for info
			Spanish
			Other, please specify:	A
ACQOsl0002846	A	Other language prefer looking for information			Text field, <100 char		N		Other language prefer
AED10480		How consistent do you feel this site's quality of information is?	Not at all consistent		Drop down, select one	S	Y		Consistency
			Not very consistent
			Somewhat consistent
			Mostly consistent
			Always consistent
AED10481		Please rate the efficiency in which this site provides the information.	Not at all efficient		Drop down, select one	S	Y		Efficiency
			Not very efficient
			Somewhat efficient
			Mostly efficient
			Always efficient
AED10482		If you could make one improvement to this site, what would it be?			Text area, no char limit		N		Improvement
ACQLiv0006806		What is your gender?	Female		Drop down, select one	S	N		Gender
			Male
			I prefer not to respond
ACQLiv0006807		Please select the category that includes your age?	17 and under		Drop down, select one	S	N		Age
			18 – 24
			25 – 34
			35 – 44
			45 – 54
			55 – 64
			65 and over
			I prefer not to respond
ACQLiv0006808		Which of the following best describes the highest level of education you have completed?	Elementary school		Drop down, select one	S	N	OPS Group	Education
			Middle school or less
			Current middle or high school student
			Did not complete high school
			High school graduate
			Vocational/trade school
			College/university graduate
			Some postgraduate school
			Masters/professional degree
			Doctoral Degree
			Prefer not to respond
			Other, please specify:	A
ACQLiv0006809	A	Other education level as it applies to your country			Text field, <100 char		N		Other education
ACQLiv0006844		Where do you currently live?	United States of America		Drop down, select one	S	N	OPS Group	Location
			Afghanistan
			Albania
			Algeria
			Andorra
			Angola
			Anguilla
			Antigua and Barbuda
			Argentina
			Armenia
			Australia
			Austria
			Azerbaijan
			Bahamas, The
			Bahrain
			Bangladesh
			Barbados
			Belarus
			Belgium
			Belize
			Benin
			Bermuda
			Bhutan
			Bolivia
			Bosnia and Herzegovina
			Botswana
			Brazil
			Brunei
			Bulgaria
			Burkina Faso
			Burma
			Burundi
			Cambodia
			Cameroon
			Canada
			Cape Verde
			Central African Republic
			Chad
			Chile
			China
			Colombia
			Cook Islands
			Costa Rica
			Côte d'Ivoire
			Croatia
			Cuba
			Cyprus
			Czech Republic
			Democratic Republic of the Congo
			Denmark
			Djibouti
			Dominica
			Dominican Republic
			Timor Leste
			Ecuador
			Egypt
			El Salvador
			Equatorial Guinea
			Eritrea
			Estonia
			Ethiopia
			Fiji
			Finland
			France
		Gabon
		Gambia, The
		Gaza
		Georgia
		Germany
		Ghana
		Greece
		Grenada
		Guatemala
		Guinea
		Guinea-Bissau
		Guyana
		Haiti
		Holy See
		Honduras
		Hong Kong
		Hungary
		Iceland
		India
		Indonesia
		Iran
		Iraq
		Ireland
		Israel
		Italy
		Jamaica
		Japan
		Jordan
		Kazakhstan
		Kenya
		Kiribati
		Korea, North
		Korea, South
		Kosovo
		Kuwait
		Kyrgyzstan
		Laos
		Latvia
		Lebanon
		Lesotho
		Liberia
		Libya
		Liechtenstein
		Lithuania
		Luxembourg
		Macau
		Macedonia
		Madagascar
		Malawi
		Malaysia
		Maldives
		Mali
		Malta
		Marshall Islands
		Mauritania
		Mauritius
		Mexico
		Micronesia
		Moldova
		Monaco
		Mongolia
		Montenegro
		Morocco
		Mozambique
		Namibia
		Nauru
		Nepal
		Netherlands
		Netherlands Antilles
		New Zealand
		Nicaragua
		Niger
		Nigeria
		Norway
		Oman
		Pakistan
		Palau
		Panama
		Papua New Guinea
		Paraguay
		Peru
		Philippines
		Poland
		Portugal
		Qatar
		Romania
		Russia
		Rwanda
		Samoa
		San Marino
		Sao Tome and Principe
		Saudi Arabia
		Senegal
		Serbia
		Seychelles
		Sierra Leone
		Singapore
		Slovakia
		Slovenia
		Solomon Islands
		Somalia
		South Africa
		Spain
		Sri Lanka
		St. Kitts and Nevis
		St. Lucia
		St. Vincent and the Grenadines
		Sudan
		Suriname
		Swaziland
		Sweden
		Switzerland
		Syria
		Taiwan
		Tajikistan
		Tanzania
		Thailand
		Togo
		Tonga
		Trinidad and Tobago
		Tunisia
		Turkey
		Turkmenistan
		Tuvalu
		Uganda
		Ukraine
		United Arab Emirates
		United Kingdom
		Uruguay
		Uzbekistan
		Vanuatu
		Venezuela
		Vietnam
		West Bank
		Yemen
		Zambia
		Zimbabwe
		Other, please specify:	A
ACQLiv0006858	A	Other country			Text field, <100 char		N		Other country