674 2013 674 MedlinePlus Mobile

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs (EE)

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
MedlinePlus Mobile Site
MID:	lVYN0wk15V0E0tVoRU4tRQ==
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Current Model Qsts

Model Instance Name:
MedlinePlus Mobile Site
MID:	lVYN0wk15V0E0tVoRU4tRQ==
Date:	10/6/2011
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Look and Feel (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
	Please rate the visual appeal of this mobile site.		What is your overall satisfaction with this mobile site? (1=Not At All Satisfied, 10=Extremely Satisfied)		How likely are you to return to this mobile site?
	Please rate the readability of the pages on this mobile site.		How well does this mobile site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
	Navigation (1=Poor, 10=Excellent, Don't Know)		How does this site compare to your idea of an ideal mobile website? (1=Not Very Close, 10=Very Close)		How likely are you to recommend this mobile site to someone else?
	Please rate how well the mobile site is organized.
	Please rate the options available for navigating this mobile site.
	Functionality (1=Poor, 10=Excellent, Don't Know)
	Please rate the usefulness of the features provided on this mobile site.
	Please rate the variety of features on this mobile site.
	Content (1=Poor, 10=Excellent, Don't Know)
	Please rate the accuracy of information on this mobile site.
	Please rate the quality of information on this mobile site.

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Sheet 3: Current CQs (EE)

Model Instance Name:			red & strike-through: DELETE
MedlinePlus Mobile Site			underlined & italicized: RE-ORDER
MID: lVYN0wk15V0E0tVoRU4tRQ==			pink: ADDITION
Date:	3/1/2008		blue + -->: REWORDING
MedlinePlus Mobile Site CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
AML000829		What was your primary reason for visiting this mobile site?	Find info on alternative treatments, herbs, or supplements		Radio button, one-up vertical	single	Y	Skip Logic Group	Reason for Visit
			Keep up with breaking health news
			Search for health care products or services
			Find general health and wellness info
			Find info on a specific disease, condition, diagnosis, or treatment
			Find info on medicines or prescription drugs
			Search for health care provider (physician/dentist/hospital/etc.)
			Other, please specify:	A
AML000830	A	Other reason for visit			Text area, no char limit	S	N		Other Reason for Visit
AML000831		Were you able to accomplish your primary task?	Yes		Dropdown (Select-one)	Single	Y	Skip Logic Group	Accomplish Task
			No	A
			Partly	A
AML000832	A	If you were unable to accomplish your task please tell us what you were trying to accomplish.			Text field, <100 char	Single	N		Why Not Accomplish Task
AML000833		Please provide one suggestion to improve the MedlinePlus mobile site.				Single	N		Improvements
AML000834		What best describes your role in visiting the MedlinePlus mobile site during this session?	Educator		Radio button, one-up vertical	single	Y		Role
			Patient with a specific disease or condition
			Secondary Student (grades 7-12)
			Family or friend of patient
			Researcher/Scientist
			General health consumer
			Health Care Provider (e.g., Physician, Dentist, Nurse)
			Health Care Administrator
			Librarian or Information Professional
			College/Graduate Student
			News Reporter/ Media Person
			National Library of Medicine Staff
			Medical Transcriptionist
			Medical Interpreter
			Other
AML000835		What is your gender?	Female		Radio button, one-up vertical	S	N		Gender
			Male
AML000836		Please select the category that includes your age.	24 and under		Radio button, scale, no don't know	S	N		Age
			25 - 34
			35 - 44
			45 - 54
			55 - 59
			60 - 64
			65 - 69
			70 - 74
			75 - 84
			85 - 94
			95 or over