Form 687 2013 687 Dept of State English Questionnaire

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2013 687 US Dept of State English Questionnaire 8.29.13.xlsx

2013 687 US Dept of State English Questionnaire

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Foreign Language Translation
Welcome and Thank You Text
BLANK Current Model Qsts
Current CQs


Sheet 1: Foreign Language Translation

Client Name:




Measure Name: IIP English









Version of Code: Please fill in



Custom Qualifier Page Please Select



Custom Invitation Text? Please Select



Custom Tracker Text? Please Select



Custom Welcome/
Thank You Text?
Please Select









Language(s) If other language not listed, please specify. Website URL MID(s)
(DOT FILL THIS IN)
Measure Name(s)
(DOT WIll FILL THIS IN)
Notes:
Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language




Please Select a Language





Sheet 2: Welcome and Thank You Text

Model Instance Name:








IIP English







MID: Existing Measure - Please fill in; New Measure - DOT will fill in






Date: 8/29/2013








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) Thank you for taking our survey - and for helping us serve you better. We appreciate your input!







































































ALTERNATE WEB Thank You Text











bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.




































































































































Sheet 3: BLANK Current Model Qsts

Model Instance Name:








IIP English








MID:
Existing Measure - Please fill in; New Measure - DOT will fill in





Partitioned (Y/N)?







FPI Included(Y/N)?







NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.




Date:
8/29/2013





IIP English
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS FPI

MQ Label

MQ Label

MQ Label
Y?



























































































































































































































































































































Sheet 4: Current CQs

#REF!


red & strike-through: DELETE






IIP English


underlined & italicized: RE-ORDER






MID: Existing Measure - Please fill in; New Measure - DOT will fill in


pink: ADDITION






Date:
8/29/2013 blue + -->: REWORDING


















IIP English CUSTOM QUESTION LIST
QID FPI
Y?
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label



Innovation Generation content is useful to me. Strongly disagree
Radio button, one-up vertical Single Y
Content




Disagree










Neither agree or disagree










Agree










Strongly agree









The Innovation Generation community is a good place to learn about starting a business. Strongly disagree
Radio button, one-up vertical Single Y
Good Place to Learn




Disagree










Neither agree or disagree










Agree










Strongly agree









I would recommend the Innovation Generation to others. Strongly disagree
Radio button, one-up vertical Single Y
Recommend




Disagree










Neither agree or disagree










Agree










Strongly agree









Have you learned anything from the Innovation Generation community that would help you start your own business? Never
Radio button, one-up vertical Single Y
Learned Anything




Rarely










Sometimes










Often










Always









Innovation Generation is a good place to talk with other people interested in innovation. Strongly disagree
Radio button, one-up vertical Single Y
Talk with Others




Disagree










Neither agree or disagree










Agree










Strongly agree









How often do you interact with Innovation Generation on Facebook? This is my first time
Radio button, one-up vertical Single Y
Interaction




Rarely










Sometimes










Often










Almost every day






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