| Model Instance Name: |
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| BEA Satisfaction Survey (NEW) |
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| MID: |
YlAooMRsZMcI4dMFdAtppg== |
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| Date: |
Nov. 10, 2009 (Date Updated to New Format) |
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| BEA Customer Satisfaction Survey |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction (1=Very Dissatisfied, Very Satisfied=10) |
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Likelihood to Return (1=Very Unlikely, 10=Very Likely) |
| 1 |
Please rate the accuracy of information on this site. |
23 |
What is your overall satisfaction with this site? |
26 |
How likely are you to return to this site? |
| 2 |
Please rate the quality of information on this site. |
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Satisfaction (1=Falls Short , Exceeds=10) |
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Recommend (1=Very Unlikely, 10=Very Likely) |
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Please rate the freshness of content on this site. |
24 |
How well does this site meet your expectations? |
27 |
How likely are you to recommend this site to someone else? |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction (1=Not Very Close, Very Close=10) |
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Primary Resource (1=Very Unlikely, 10=Very Likely) |
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Please rate the visual appeal of this site. |
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How does this site compare to your idea of an ideal website? |
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How likely are you to use this site as your primary resource for obtaining information from this agency? |
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Please rate the balance of graphics and text on this site. |
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Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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Please rate how well the site is organized. |
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Please rate the options available for navigating this site. |
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Please rate how well the site layout helps you find what you are looking for. |
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Please rate the number of clicks to get where you want on this site. |
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Online Transparency (1=Poor, 10=Excellent, Don't Know) |
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Please rate how thoroughly this website discloses information about what this agency is doing. |
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| 9 |
Please rate how quickly agency information is made available on this website. |
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| 10 |
Please rate how well information about this agency's actions can be accessed by the public on this website. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 11 |
Please rate how quickly pages load on this site. |
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| 12 |
Please rate the consistency of speed from page to page on this site. |
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| 13 |
Please rate the ability to load pages without getting error messages on this site. |
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| 14 |
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| 15 |
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| 16 |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| BEA Satisfaction Survey (NEW) |
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underlined & italicized: RE-ORDER |
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| MID: YlAooMRsZMcI4dMFdAtppg== |
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pink: ADDITION |
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| Date: |
1/31/2011 |
blue + -->: REWORDING |
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| BEA Satisfaction Survey (NEW) CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| CMB081 |
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Which category best describes your role? |
Congressional Members, Staff, and Offices |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Role |
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Economists and /Statisticians |
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Educators |
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Federal Departments and Agencies |
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General Public |
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International Statistical Agencies |
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News Media |
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State and Local Government Officials |
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Students |
A |
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Trade or Policy Association Representative |
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Other, please specify: |
B |
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B |
Please specify your role: |
Other |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Role |
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| CMB082 |
A |
If you are a student, what is your current level of education? |
High School |
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Radio button, one-up vertical |
Single |
N |
Skip Logic Group |
Education |
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College (Undergraduate) |
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Graduate (Master's) |
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Graduate (Doctoral) |
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Does not apply |
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Other |
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| CMB083 |
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What type of information were you primarily looking for on the BEA website today? |
News releases |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
Information |
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Interactive data tables |
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Survey of Current Business |
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GDP |
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Job growth/loss |
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Personal Income |
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International / Trade |
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Contact information for BEA |
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Career information at BEA |
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General information on the U.S. economy |
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Other, please specify: |
A |
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A |
Please specify what other type of information you were primarily looking for: |
Other |
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Text area, no char limit |
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N |
OPS Group |
OE_Other information |
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| CMB084 |
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Did you use an interactive table today? |
Yes |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Interactive Table |
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No |
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Not sure |
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| CMB085 |
A |
Please rate your satisfaction with the navigation of those tables: |
1 = Very Dissatisfied |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Satisfaction w Table |
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2 |
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6 |
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7 |
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8 |
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9 |
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Very Satisfied = 10 |
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| EDO0587 |
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Did you find what you were looking for today? |
Yes |
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Radio button, one-up vertical |
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Y |
Skip Logic Group |
Find looking for |
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No |
A |
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| CMB086 |
A |
Please specify what were you looking for today: |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Find looking for |
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| CMB087 |
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How frequently do you visit the BEA website? |
First time |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
Frequency |
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Daily |
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Once a week |
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Once a month |
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Every 6 months or less |
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| CMB088 |
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How did you first learn about the BEA.gov website? |
Government website/link |
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Radio button, two-up vertical |
Single |
Y |
OPS Group |
Learn |
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Friend/Colleague |
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Exhibit/Conference |
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Search Engine (such as Yahoo, Google, MSN, etc.) |
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Offline publication |
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Professor/College course |
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Just browsing |
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Other |
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Don't recall |
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How did you look for information on the site today? (Please select all that apply.) |
Search feature |
A,Z |
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
How look for |
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Advanced search feature/tool |
A,Z |
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Top navigation bar |
B,Y |
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Left navigation bar |
B,Y |
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Links in the center of the page |
B,Y |
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Quick links |
B,Y |
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Site map |
B,Y |
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Other (please specify): |
C |
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C |
Other way I looked for information: |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_How look for |
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A |
Please tell us about your experience with the site's search feature today. (Please select all that apply.) |
Search results were helpful |
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Multiple |
Y |
Skip Logic Group |
Search experience |
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Results were not relevant/not what I wanted |
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Too many results/I needed to refine my search |
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Not enough results |
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Returned NO results |
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Received error message(s) |
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Search speed was too slow |
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I experienced a different search issue (please explain): |
D |
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D |
Other search issue: |
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Text Area – no character limit |
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N |
Skip Logic Group |
OE_Search experience |
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Z |
How can we make the search feature more useful to you? |
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Text Area – no character limit |
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N |
Skip Logic Group |
OE_Search improve |
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B |
How would you describe your navigation experience on this site today? (Please select all that apply.) |
I had no difficulty navigating/browsing on this site |
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Checkbox, one-up vertical |
Multiple |
Y |
Skip Logic Group |
Navigation experience |
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Links often did not take me where I expected |
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Had difficulty finding relevant information/products |
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Links/labels are difficult to understand |
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Too many links/navigational options to choose from |
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Had technical difficulties (error messages, broken links, etc.) |
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Could not navigate back to previous information |
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I had a navigation difficulty not listed above: |
F |
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F |
Other navigation difficulty: |
Open-ended |
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Text Area – no character limit |
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N |
Skip Logic Group |
OE_Navigation experience |
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Y |
What specific ways can we improve your experience navigating on this site? |
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Text Area – no character limit |
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N |
Skip Logic Group |
OE_Navigation improve |
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| CMB089 |
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What is your gender? |
Male |
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Radio button, one-up vertical |
single |
Y |
OPS Group |
Gender |
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Female |
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Prefer not to answer |
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| CMB090 |
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How satisfied are you with the overall quality of BEA products and services? |
1 = Very Dissatisfied |
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Radio button, scale, has don't know |
Single |
Y |
OPS Group |
Quality |
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2 |
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3 |
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6 |
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7 |
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8 |
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9 |
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Very Satisfied = 10 |
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Don't know |
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| CMB091 |
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How satisfied are you with the courtesy and responsiveness of BEA staff? |
1 = Very Dissatisfied |
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Radio button, scale, has don't know |
Single |
Y |
OPS Group |
Courtesy |
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2 |
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3 |
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6 |
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7 |
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8 |
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9 |
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Very Satisfied = 10 |
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Don't know |
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| CMB092 |
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Please give us specific ways in which we could improve our products and services, including our website: |
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Text area, no char limit |
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N |
OPS Group |
Improvements |
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