| ERS Content + Search |
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| MID:HfIZmPU8k3FlgVuASOK4HA== |
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| Date: |
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3/23/2010 |
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| ERS Content + Search |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Return (1=Very Unlikely, 10=Very Likely) |
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Content - Accuracy |
Please rate your perception of the accuracy of information on this site. |
21 |
Satisfaction - Overall |
What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied) |
24 |
Return |
How likely are you to return to this site? |
| 2 |
Content - Quality |
Please rate the quality of information on this site. |
22 |
Satisfaction - Expectations |
How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds) |
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Recommend (1=Very Unlikely, 10=Very Likely) |
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Content - Freshness |
Please rate the freshness of content on this site. |
23 |
Satisfaction - Ideal |
How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close) |
25 |
Recommend |
How likely are you to recommend this site to someone else? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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| 4 |
Functionality - Usefulness |
Please rate the usefulness of the features provided on this site. |
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Functionality - Convenient |
Please rate the convenience of the features on this site. |
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| 6 |
Functionality - Variety |
Please rate the variety of features on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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| 7 |
Look and Feel - Appeal |
Please rate the visual appeal of this site. |
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| 8 |
Look and Feel - Balance |
Please rate the balance of graphics and text on this site. |
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| 9 |
Look and Feel - Readability |
Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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| 10 |
Navigation - Organized |
Please rate how well the site is organized. |
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| 11 |
Navigation - Options |
Please rate the options available for navigating this site. |
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| 12 |
Navigation - Layout |
Please rate how well the site layout helps you find what you are looking for. |
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| 13 |
Navigation - Clicks |
Please rate the number of clicks to get where you want on this site. |
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Search (1=Poor, 10=Excellent, Don't Know) |
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| 14 |
Search - Results Relevance |
Please rate the relevance of search results on this site. |
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| 15 |
Search - Results Organization |
Please rate the organization of search results on this site. |
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| 16 |
Search - Results Help |
Please rate how well the search results help you decide what to select. |
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| 17 |
Search - Feature Narrow |
Please rate how well the search feature helps you to narrow the results to find what you want. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 18 |
Site Performance - Loading |
Please rate how quickly pages load on this site. |
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| 19 |
Site Performance - Consistency |
Please rate the consistency of speed from page to page on this site. |
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| 20 |
Site Performance - Errors |
Please rate the ability to load pages without getting error messages on this site. |
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red & strike-through: DELETE |
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| ERS Content |
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underlined & italicized: RE-ORDER |
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| MID:HfIZmPU8k3FlgVuASOK4HA== |
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pink: ADDITION |
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| Date: |
3/18/2010 |
blue + -->: REWORDING |
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| ERS Content CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| 235 |
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How frequently do you visit this site? |
First time |
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Drop down, select one |
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y |
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Frequency of Visit |
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More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
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| 2823 |
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Which best describes you? |
Academic-Researcher |
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Radio button, one-up vertical |
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y |
Skip Logic Group |
Describes |
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Academic-University faculty |
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Academic-Extension service member |
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Academic-Teacher/educator |
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Academic-Other |
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Agribusiness representative |
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Consultant |
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Farmer |
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Foreign government |
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Media/journalist |
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Nonprofit organization representative |
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Private Citizen |
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Student-Graduate or professional degree seeking |
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Student-Undergraduate |
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Student-High school |
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Student-Elementary school |
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Trade association representative |
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U.S. Government |
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State or local government employee |
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Other, please specify: |
A |
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| 83 |
A |
If you selected "other" to "which best describes you", please specify: |
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Text area, no char limit |
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n |
Skip Logic Group |
Other Best Describes |
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| 2824 |
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What is the main reason for your visit to the ERS website this session? |
Check for economic forecasts or outlook info |
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Radio button, one-up vertical |
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y |
Skip Logic Group |
Reason for Visit |
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Find and read or print out an ERS report |
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Find background material for a news piece |
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Find background material for my own research |
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Find out how to contact an ERS expert |
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Learn about the agency and its programs |
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Look for employment opportunities |
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Seek specific data or data series |
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Other please specify -->Other |
A |
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3828 |
A |
If you selected "other" to "what is the main reason for your visit to the ERS website", please specify |
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Text area, no char limit |
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n |
Skip Logic Group |
Other Reason for Visit |
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| EDO02592 |
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What specific information are you looking for? |
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Text area, no char limit |
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Specific Info Seeking |
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| EDO02593 |
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Did you find the information you were seeking? |
Yes |
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Radio button, one-up vertical |
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Y |
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Found the Info |
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Not yet, still looking |
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No |
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| KFB08035 |
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Please describe your experience with navigation on this site today. |
I had no difficulty browsing on this site |
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Radio button, one-up vertical |
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y |
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Navigation Experience |
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Could not navigate back to previous information |
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Would often feel lost, not know where I was |
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Links did not take me where I expected |
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Links/labels are difficult to understand |
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Too many links or navigational choices |
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Had technical difficulties (e.g. broken link) |
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| KFB08036 |
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If you used the search/text box feature of the site today to find your information, what was your experience with the search functionality? |
I did not encounter any difficulties |
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Radio button, one-up vertical |
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y |
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Search Experience |
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Search results were helpful |
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Search results were not helpful |
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Returned too many results |
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Returned not enough results |
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Returned no results |
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Returned results that were too similar/redundant |
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Results were not relevant to my search |
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I did not use the search tool today. |
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| 4672 |
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Do you encounter problems on our website when you perform any of the following: |
I did not encounter any problems |
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Radio button, one-up vertical |
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y |
Skip Logic Group |
Problems on site |
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Accessing links |
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Contacting specialists |
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Downloading data |
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Downloading pdf files |
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Printing pdf files |
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Other, please specify: |
A |
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| 4673 |
A |
If you selected "other" for the above question, please specify |
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Text area, no char limit |
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n |
Skip Logic Group |
Other
problems encountered |
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| 2826 |
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How will you primarily use the information you obtain from our site today? |
Download data to conduct analysis |
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Radio button, one-up vertical |
s |
y |
Randomize |
How Use the Information |
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Use information for a presentation |
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Get background material for a report |
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Prepare a teaching plan |
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Get facts/figures |
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Apply for a job |
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Find a subject matter specialist |
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Find out what's new at ERS |
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Sign-up for the email notification service |
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Download a new report |
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Find out about upcoming events |
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Write a term paper |
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Other |
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Anchor Answer Choice |
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| KFB08033 |
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Which of the following options would be most useful when accessing data? |
Ability to customize data |
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Radio button, one-up vertical |
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y |
Skip Logic Group |
Format Useful for Data |
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Ability to download data in Excel |
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Access data from a mobile device |
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Link to PowerPoint slides (top data and stats) |
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Ability to link to top data and stats |
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Other, please specify: |
A |
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| KFB08034 |
A |
What other option would be useful when accessing data on this site? |
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Text field, <100 char |
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Skip Logic Group |
Other Data Format |
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| 3829 |
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What is the main type of data you would like to see on our website? |
Commodity data |
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Radio button, one-up vertical |
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Skip Logic Group |
Main Data Type |
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Congressional District-level data |
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Randomize |
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Country data |
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County-level data |
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Diet and health data |
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Environmental data |
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Financial data |
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Food safety data |
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General economic data about the U.S. agricultural sector |
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Macroeconomic data |
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National U.S. data |
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Resource data |
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Rural-related data |
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State-level data |
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Time-series data |
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Trade data |
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Other, please specify: |
A |
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Anchor Answer Choice |
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| 3830 |
A |
If you selected "other" to "what kind of data would you like to see", please specify: |
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Text area, no char limit |
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Skip Logic Group |
Other Data Type |
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| KFB08037 |
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What other sites do you visit to access data sets or data series? |
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Text area, no char limit |
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Other sites visited for data |
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