700 2013 700 FAA Questionnaire Feb 2013

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Overview

Current Model Qsts
Current Custom Qts

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Sheet 1: Current Model Qsts

Model Instance Name:
FAA Public Site V2 (May 2011)
MID:	wJBlhFAAEF4UpZsAkJUQYg==
Date:	NEW
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Functionality (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the usefulness of the services provided on this site.	21	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	24	How likely are you to return to this site?
2	Please rate the convenience of the services on this site.	22	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the ability to accomplish what you wanted to on this site.	23	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	25	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
4	Please rate the ease of reading this site.
5	Please rate the clarity of site organization.
6	Please rate the clean layout of this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
7	Please rate the degree to which the number of steps to get where you want is acceptable.
8	Please rate the ability to find information you want on this site.
9	Please rate the clarity of site map/directory.
10	Please rate the ease of navigation on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
11	Please rate the usefulness of search results on this site.
12	Please rate how this site provides comprehensive search results.
13	Please rate the organization of search results on this site.
14	Please rate how the search feature helps you to narrow the results to find the information you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Please rate the speed of loading the page on this site.
16	Please rate the consistency of speed on this site.
17	Please rate the reliability of site performance on this site.
	Content (1=Poor, 10=Excellent, Don't Know)
18	Please rate the accuracy of information on this site.
19	Please rate the quality of information on this site.
20	Please rate the freshness of content on this site.

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Sheet 2: Current Custom Qts

Model Instance Name:				red & strike-through: DELETE
FAA Public Site V2 (May 2011)				underlined & italicized: RE-ORDER
MID:	wJBlhFAAEF4UpZsAkJUQYg==			pink: ADDITION
Date:				blue + -->: REWORDING
FAA Public Site V2 (May 2011) CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer IDs (DOT ONLY)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Labels
CWS07119		Were you able to complete your main task on FAA.gov?	CWS07119A001	Yes	A, B	Radio button, one-up vertical	Single	Y	Skip Logic Group
			CWS07119A002	No	D
CWS07120	A	Please rate how easy it was to complete your task on FAA.gov.	CWS07120A001	1 = Very Difficult		Radio button, scale, no don't know	Single	Y
			CWS07120A002	2
			CWS07120A003	3
			CWS07120A004	4
			CWS07120A005	5
			CWS07120A006	6
			CWS07120A007	7
			CWS07120A008	8
			CWS07120A009	9
			CWS07120A010	10 = Very Easy
CWS07121	B	Completed task comments:				Text area, no char limit	Single	N
CWS07122	D	What prevented you from completing your task?				Text area, no char limit	Single	N
ACQhar0023272		Did you read information about NextGen during your visit today?		Yes	A, B, C, D	Radio button, one-up vertical	Single	Yes
				No
				Don't Remember
ACQhar0023273	A	What NextGen content did you read?		Performance Snapshots		Checkbox, one-up vertical	Multi	Yes
				Implementation
				Why NextGen Matters
				What’s New in NextGen
				Interactive Map
				NextGen for Airports
				Videos
				Other, please specify	AA
ACQhar0023278	AA	What other NextGen content did you read?				Text area, no char limit		No
ACQhar0023275	B	What would you rate the quality of the NextGen content?		1 = Not Interesting		Radio button, scale, no don't know	Single	Yes
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Interesting
ACQhar0023276	C	Was it easy to find the NextGen information you were looking for?		Yes		Radio button, one-up vertical	Single	Yes
				No	CC
ACQhar0023279	CC	Why was the NextGen information not easy to find?				Text area, no char limit		No
ACQhar0023277	D	What information about NextGen are you interested in reading more about?				Text area, no char limit		No
ACQhar0023280		Did you look for any aeronautical charts, diagrams, or procedures today?		Yes	A, B, C, D	Radio button, one-up vertical	Single	Yes
				No
				Don't Remember
ACQhar0023281	A	Which ones did you look for?		Airport Diagrams		Checkbox, one-up vertical	Multi	Yes
				Airport/Facilities Directory
				Charts
				IFP Procedures
				Terminal Procedures
				Other, please specify	AA
ACQhar0023234	AA	What other aeronautical charts, diagrams, or procedures did you look for?				Text area, no char limit		No
ACQhar0023282	B	How would you rate the quality of the aeronautical charts, diagrams, or procedures?		1 = Not Interesting		Radio button, scale, no don't know	Single	Yes
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Interesting
ACQhar0023232	C	Was it easy to find the aeronautical charts, diagrams, or procedures you were looking for?		Yes		Radio button, one-up vertical	Single	Yes
				No	CC
ACQhar0023235	CC	Why was the aeronautical charts, diagrams, or procedures not easy to find?				Text area, no char limit		No
ACQhar0023233	D	What charts, diagrams, or procedures are you interested in seeing more of?				Text area, no char limit		No
CWS07131		Which of the following sources prompted you to visit FAA.gov today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	CWS07131A001	Recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 1
			CWS07131A002	YouTube video
			CWS07131A003	Blog or discussion forum					Adjust Template/Style Sheet
			CWS07131A004	Message or link on a FAA social network (e.g., Twitter, Facebook)
			CWS07131A005	Mobile phone text message or alert
			CWS07131A006	Instant Message from a friend or colleague
			CWS07131A007	Familiarity with FAA or FAA website
			CWS07131A013	Received a letter from FAA
			CWS07132A008	Received an email from FAA
			CWS07132A009	Search engine results
			CWS07132A010	Word of mouth recommendation from someone I know
			CWS07132A011	Don't know					Anchor Answer Choice
			CWS07132A012	Other					Anchor Answer Choice
CWS07132		Rank 2 (Optional)	CWS07132A001	Recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 2
			CWS07132A002	YouTube video
			CWS07132A003	Blog or discussion forum					Adjust Template/Style Sheet
			CWS07132A004	Message or link on a FAA social network (e.g., Twitter, Facebook)					Randomize
			CWS07132A005	Mobile phone text message or alert
			CWS07132A006	Instant Message from a friend or colleague
			CWS07132A007	Familiarity with FAA or FAA website
			CWS07132A013	Received a letter from FAA
			CWS07132A008	Received an email from FAA
			CWS07132A009	Search engine results
			CWS07132A010	Word of mouth recommendation from someone I know
			CWS07132A011	Don't know					Anchor Answer Choice
			CWS07132A012	Other					Anchor Answer Choice
CWS07133		Rank 3 (Optional)	CWS07133A001	Recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 3
			CWS07133A002	YouTube video
			CWS07133A003	Blog or discussion forum					Adjust Template/Style Sheet
			CWS07133A004	Message or link on a FAA social network (e.g., Twitter, Facebook)					Randomize
			CWS07133A005	Mobile phone text message or alert
			CWS07133A006	Instant Message from a friend or colleague
			CWS07133A007	Familiarity with FAA or FAA website
			CWS07133A013	Received a letter from FAA
			CWS07132A008	Received an email from FAA
			CWS07132A009	Search engine results
			CWS07132A010	Word of mouth recommendation from someone I know
			CWS07132A011	Don't know					Anchor Answer Choice
			CWS07132A012	Other					Anchor Answer Choice
CWS07134		If you heard about FAA.gov from a social network, please specify the site (e.g., Facebook, Twitter)				Text area, no char limit		N		SV - Other Social Network
ACQhar0023296		Your feedback is helpful. Do you have any additional comments or suggestions for us?				Text area, no char limit		N