| Model Instance Name: |
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| FTC OnGuardOnline |
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| MID: |
kwEhBtA44gQQsMZUlc00pQ== |
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| Date: |
8/13/2009 |
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| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Site Information (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction (1=Very dissatisfied, 10=Very satisfied) |
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Likelihood to Return (1=Not Very Likely, 10=Very Likely) |
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Please rate the thoroughness of information on this site. |
23 |
What is your overall satisfaction with this site? |
26 |
How likely are you to return to this site? |
| 2 |
Please rate how understandable the information is on this site. |
24 |
How well does this site meet your expectations? |
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Recommend (1=Not Very Likely, 10=Very Likely) |
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Please rate how well the information provides answers to your questions. |
25 |
How does this site compare to your idea of an ideal website? |
27 |
How likely are you to recommend this site to someone else? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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Primary Resource (1=Not Very Likely, 10=Very Likely) |
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Please rate the usefulness of the features provided on this site. |
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How likely are you to use this site as your primary resource for obtaining information about online security? |
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Please rate the convenience of the features on this site. |
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Please rate the variety of features on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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Please rate the visual appeal of this site. |
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Please rate the balance of graphics and text on this site. |
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| 9 |
Please rate the ease of reading pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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Please rate how well the site is organized. |
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| 11 |
Please rate the options available for navigating this site. |
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| 12 |
Please rate how well the site layout helps you find what you are looking for. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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Please rate how quickly pages load on this site. |
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Please rate the consistency of speed from page to page on this site. |
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Please rate the ability to load pages without getting error messages on this site. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| FTC OnGuardOnline |
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underlined & italicized: RE-ORDER |
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| MID: kwEhBtA44gQQsMZUlc00pQ== |
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pink: ADDITION |
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| Date: |
8/13/2009 |
blue + -->: REWORDING |
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| FTC OnGuardOnline CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| ACQSto0006033 |
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What is your primary role in visiting OnGuardOnline.gov today? |
Computer User |
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Radio button, one-up vertical |
Single |
Y |
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Primary Role |
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Teacher/Educator |
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I.T. Professional |
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Student |
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Parent |
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Small Business Owner |
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Military |
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Press/Media |
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Other |
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| CWS02197 |
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What topic brought you to the site today? |
Identity theft |
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Checkbox, one-up vertical |
Multi |
Y |
OPS Group |
Brought To Site |
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Social networking |
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Wireless security |
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Phishing |
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Kid's privacy |
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Net Cetera: Chatting with Kids About Being Online |
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Email/Internet Scams |
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Laptop security |
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General tips and information |
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Other, please specify |
A |
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| CWS02198 |
A |
Please tell us what specifically what topic you were researching. |
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Text area, no char limit |
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N |
OPS Group |
OE_Brought to Site |
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| CWS02203 |
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How did you learn about OnGuardOnline.gov? |
Found through a search engine (Google, Yahoo, MSN, etc) |
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Checkbox, one-up vertical |
Multi |
Y |
OPS Group |
Learn About Site |
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Referred by another website or link |
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Referred by a friend or family member |
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News source (magazine/newspaper/radio/television) |
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Prior visit to the site |
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Other, please specify |
A |
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| CWS02204 |
A |
Please tell us specifically how you learned about OnGuardOnline.gov. |
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Text area, no char limit |
Single |
N |
OPS Group |
OE_Learn About Site |
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| CWS02199 |
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Did the site help you do what you wanted today? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Help Do Wanted |
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No |
C |
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Partially |
C |
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| CWS02200 |
C |
If you were not able to do what you wanted, what were you trying to do? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_What Trying Do |
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| ACQCol0003662 |
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During your visit today, how did you navigate OnGuardOnline.gov? |
I use the links in the middle of the home page. |
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Radio button, one-up vertical |
Single |
Y |
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Navigation |
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I use the top navigation bar. |
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I use the search box. |
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| ACQSto0006034 |
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Did you read any of the following articles during your visit today? (Please select all that apply) |
Phishing |
A |
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Revised Articles |
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Malware |
B |
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Email Scams |
C |
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Understanding Mobile Apps |
D |
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None of the above |
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| ACQSto0006035 |
A |
Do you have any comments or suggestions for improving the Phishing Article? |
Open Ended |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
Revised_Phishing |
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| ACQSto0006060 |
B |
Do you have any comments or suggestions for improving the Malware Article? |
Open Ended |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
Revised_Malware |
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| ACQSto0006036 |
C |
Do you have any comments or suggestions for improving the Email Scams Article? |
Open Ended |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
Revised_Email Scams |
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| ACQSto0006399 |
D |
Do you have any comments or suggestions for improving the Understanding Mobile Apps Article? |
Open Ended |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
Revised_Mobile Apps |
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| ACQCol0003664 |
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What did you think of OnGuard Online’s written content? |
I thought it was appropriate for my level of understanding. |
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Radio button, one-up vertical |
Single |
N |
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Content |
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I thought it was too complicated. |
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I thought it was too simplistic or not detailed enough. |
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I'm not sure. |
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| ACQSto0006372 |
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If OnGuardOnline.gov offered to send you news and content updates, how would you prefer to receive them? (please select all that apply) |
Text Message |
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Checkbox, one-up vertical |
Multi |
Y |
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Updates-Prefered method |
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Email |
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RSS |
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The OnGuardOnline.gov Facebook page |
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Other |
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I would decline updates. |
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| CWS02205 |
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Did you learn something on this site that might change your online behavior in the future? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
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Change Behavior |
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No |
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Maybe |
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| ACQSto0006061 |
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How frequently do you visit OnGuardOnline.gov? |
This is my first time |
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Drop down, select one |
Single |
Y |
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Visit Frequency |
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Weekly |
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Monthly |
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Every few months |
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| CWS02201 |
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How old are you? |
Under 18 |
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Radio button, one-up vertical |
Single |
N |
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Age |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65-74 |
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75 and up |
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| CWS02206 |
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If you could make one improvement to the site, what would it be? |
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Text area, no char limit |
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N |
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Site Improvement |
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