708 2013 708 Library of Congresws CQ changes 7-17-13

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name: LOC Main Site
LOC Main Site
MID:	MsF0ld0M1ZVEEYgQ0YBV5g==
Date:	Sept. 15, 2009
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return
1	Please rate the accuracy of information on this site.	22	What is your overall satisfaction with this site?	25	How likely are you to return to this site?
2	Please rate the quality of information on this site.	23	How well does this site meet your expectations?		Recommend
3	Please rate the freshness of content on this site.	24	How does this site compare to your idea of an ideal website?	26	How likely are you to recommend this site to someone else?
	Functionality
4	Please rate the usefulness of the information provided on this site.
5	Please rate the convenience of the information on this site.
6	Please rate the ability to accomplish what you wanted to on this site.
	Look and Feel
7	Please rate the ease of reading this site.
8	Please rate the clarity of site organization.
9	Please rate the clean layout of this site.
	Navigation
10	Please rate the degree to which the number of steps it took to get where you want is acceptable.
11	Please rate the ability to find information you want on this site.
12	Please rate the clarity of site map/directory.
13	Please rate the ease of navigation on this site.
	Search
14	Please rate the usefulness of search results on this site.
15	Please rate how this site provides comprehensive search results.
16	Please rate the organization of search results on this site.
17	Please rate how the search feature helps you to narrow the results to find the information you want.
18	Site Performance
19	Please rate the speed of loading the page on this site.
20	Please rate the consistency of speed on this site.
21	Please rate the reliability of site performance on this site.

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Sheet 2: Current Custom Qsts

Model Instance Name: LOC Main Site			red & strike-through: DELETE
LOC Main Site			underlined & italicized: RE-ORDER
MID: MsF0ld0M1ZVEEYgQ0YBV5g==			pink: ADDITION
Date:	12/15/2009		blue + -->: REWORDING
LOC Main Site CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Question Label
AED08979		On average, how often do you visit this site?	First time		Radio button, one-up vertical	Single	N		Frequency
			Once a day
			Once a week
			Once a month
			Once every couple months
			Once a year or less
CAS0033903		Are you a Library of Congress employee or contractor?	Yes		Drop down, select one	Single	N		LOC Employee
			No
AED08987		What general topic are you most interested in today?	American History		Radio button, one-up vertical	Single	N	Skip Logic Group	General Topic
			Art & Culture
			Government, Politics, & Law
			Maps & Geography
			News, Journalism & Advertising
			Religion & Philosophy
			Science, Technology & Business
			Sports, Recreation, & Leisure
			World History & Cultures
			Visiting the Library
			Other (please specify)	A			N
AED08988	A	Other, general topic of interest (no email or name please)			Text area, no char limit		N	Skip Logic Group	Other Topic
AED08989		Did you find what you were looking for?	Yes		Radio button, one-up vertical	Single	N		Find
			No	G				Skip Logic Group
ACQLiv0023319	G	Please tell us what specifically you were looking for:			Text area, no char limit		N	Skip Logic Group	OE_Find
AED08992		If you could make one change/improvement to the Library of Congress site, what would it be? (no name or email please)			Text area, no char limit		N		Improvement
CAS0033904		What is your gender?	Male		Radio button, one-up vertical	Single	N		Gender
			Female
CAS0033905		What is your age?	Under 18		Radio button, one-up vertical	Single	N		Age
			18-24
			25-34
			35-44
			45-54
			55-64
			Age 65 or older
CAS0033906		What is your ethnicity?	African American		Radio button, one-up vertical	Single	N		Ethnicity
			Asian
			Hispanic
			Pacific Islander
			White
CAS0033907		Which of these categories best describe the highest educational level you have attained?	Less than a high school degree		Radio button, one-up vertical	Single	N		Education
			High school degree or GED
			Some college/technical school/associate degree
			4-year college degree
			Graduate degree or professional degree
			v
ACQOsl0003959		Would you be interested in answering two additional questions about your online experience today?	Yes	N, P	Radio button, one-up vertical	Single	N	Skip Logic Group	Optional questions
			No
AED08973	N	Is your visit today primarily related to	Professional work	A	Radio button, one-up vertical	Single	N	Skip Logic Group	Visit Reason
			Personal interest	C
			Education / Student Assignment	B
AED08974	A	Which best describes your professional background?	Architect / Artistic Profession		Radio button, one-up vertical	Single	N	Skip Logic Group	Professional
			Education
			Government
			Historian / Genealogist
			Journalist / Writer / Publisher
			Legal / Business
			Librarian
			Science / Math
			Other, please specify:	D
AED08975	D	Other professional background: (no email or name please)			Text area, no char limit		N	Skip Logic Group	Other Professional
AED08977	C	Which best describes your personal interest?	Art		Radio button, one-up vertical	Single	N	Skip Logic Group	Personal Interest
			Genealogy
			History
			Hobbyist
			Law
			Legislation
			Photography
			Writer
			Other, please specify:	E
AED08978	E	Other personal interest: (no email or name please)			Text area, no char limit		N	Skip Logic Group	Other Personal Interest
AED08969	B	Are you an educator?	Yes	Z, M	Radio button, one-up vertical	Single	N	Skip Logic Group	Educator
			No	V
AED08970	Z	Please select the grade level you currently teach or education position you currently hold:	K-5 Teacher		Radio button, one-up vertical	Single	N	Skip Logic Group	Educator Grade
			6-8 Teacher
			9-12 Teacher
			College Professor	Y
			Post Graduate Professor or Researcher	X
			School librarian
			Other, please specify:	W
AED09072	W	Other teaching grade level: (no email or name please)			Text area, no char limit		N	Skip Logic Group	Other teaching grade level
AED08971	Y	What is your primary area of teaching? (no email or name please)			Text area, no char limit		N	Skip Logic Group	College Teaching Area
AED08972	X	What is your primary area of research? (no email or name please)			Text area, no char limit		N	Skip Logic Group	Post Grad Research Area
AED10001	V	Are you a student?	I am a student	T, M	Radio button, one-up vertical	Single	N	Skip Logic Group	Are you a student
			I am not a student
AED08965	T	Please select your current grade level:	K-5 Student		Radio button, one-up vertical	Single	N	Skip Logic Group	Student Grade level
			6-8 Student
			9-12 Student
			College Student	S
			Post Graduate Student	R
			Other, please specify:	Q
AED08966	S	What is your area of study? (no email or name please)			Text area, no char limit		N	Skip Logic Group	College Area of Study
AED08967	R	What is your post-graduate area of study? (no email or name please)			Text area, no char limit		N	Skip Logic Group	Post Grad Area of Study
AED08968	Q	Other student grade level: (no email or name please)			Text area, no char limit		N	Skip Logic Group	Other student grade level
AED08976	M	What was the assignment primarily related to?	Art		Radio button, one-up vertical	Single	N	Skip Logic Group	Student Assignment
			English
			Government
			History
			Math
			Science
			Geography
			Other
AED08985	P	What were you looking for?	Books		Radio button, one-up vertical	Single	N	Skip Logic Group	Looking For
			Copyright information
			General site search
			Legislative data
			Maps
			Photographs
			Videos or audio
			Other, please specify:	O			N
AED08986	O	Other, what were you looking for: (no email or name please)			Text area, no char limit		N	Skip Logic Group	Other Looking For