719 2013 719 USTIC v2 March 2013 w email cq

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Overview

Welcome and Thank You Text
Proposed Model Qsts
Proposed CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
USITC v2
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.Thank you for visiting www.usitc.gov . You have been randomly selected to take part in this survey that is being conducted by ForeSee Results on behalf of United States International Trade Commission. Please take a minute or two to give us your opinions. The feedback you provide will help United States International Trade Commission enhance its site and serve you better in the future. All results are strictly confidential.
					Thank You Text Example
	DEFAULT Thank You Text
	bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!” Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.
	ALTERNATE WEB Thank You Text
	bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Proposed Model Qsts

Model Instance Name:
USITC v2
MID:		Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned (Y/N)?		YES
FPI Included(Y/N)?		NO
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		3/12/2013
USITC v2
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS	FPI
	MQ Label			MQ Label			MQ Label		Y?
		USITC Information (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	USITC Information - Thoroughness	Please rate the thoroughness of information you viewed on this site today.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to this site in the next 60 days?
	USITC Information - Understandable	Please rate how understandable the information you viewed today was.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	USITC Information - Answers	Please rate how well the information viewed today provided answers to your questions.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend this site to someone else?
		Navigation (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
	Navigation - Organized	Please rate how well the site is organized.					Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this organization?
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this site.
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this site.
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
	Online Transparency - Disclose	Please rate how thoroughly this site discloses information about what this agency is doing.
	Online Transparency - Quick	Please rate how quickly this agency's information is made available on this site.
	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this site.

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Sheet 3: Proposed CQs

#REF!

red & strike-through: DELETE

USITC v2

underlined & italicized: RE-ORDER

MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION

Date:

3/1/2008

blue + -->: REWORDING

USITC v2 CUSTOM QUESTION LIST

QID

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

CQ Label

How frequently do you visit this site?

First time

Drop down, select one

Single

Y

Visit Frequency

More than once a day

Daily

About once a week

About once a month

Every 6 months or less

Which of the following best describes your role?

U.S. Government

Radio button, two-up vertical

Single

Y

Skip Logic Group*

Role

Foreign Government

Law Firm

Academic Researcher

Importer

Exporter

Customs Broker

Manufacturer

USITC Employee

Other (Please Specify)

A

A

Other role

OE_Role

During your visit today, were you looking for:

I was looking for specific information

A

Single

Y

Skip Logic Group*

Nature of Info Seeking

I was looking for general information

B

I was just browsing

A

What specific information were you looking for?

Text area, no char limit

OE_General Info

B

What general information were you looking for?

Text area, no char limit

OE_Specfic Info

Which of the following best describes the reason for your current visit to the USITC website?

Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)

Checkbox, one-up vertical

Single

Y

Skip Logic Group*

Primary Reason

Litigation or legal research-- Intellectual property infringement and other unfair acts (section 337 investigations)

Economic/industry trade research and analysis

Trade statistics

HTS (Tariff information)

B

Other (Please Specify)

A

OE_Reason

AA

Other reason

Text area, no char limit

multi

y

Skip Logic Group*

how look for tariff info

B

How did you look for the HTS (Tariff information)?

I used the Harmonized tariff search tool (searched hts.usitc.gov)

Checkbox, one-up vertical

I used HTS by chapter

I don't recall

Other (Please Specify)

Please describe how you looked for HTS (Tariff information) on the website today:

OE_how looked for Tariff Info

Did you accomplish what you wanted to on the USITC website today?

Yes

Drop down, select one

Single

Y

Skip Logic Group*

Task Accomplishment

Partially

A

No

A

Still Looking

A

A

Why were you unable to accomplish your task today?

Text area, no char limit

N

Skip Logic Group*

OE_Unable to Accomplish

Which of the following sections of the USITC website do you recall visiting today? (Please select all that apply.)

Antidumping and Countervailing Duty Investigations

Checkbox, one-up vertical

Mul

N

Sections visited

Industry and Economic Analysis

Tariff Information Center

News Releases

Federal Registry Notices

Opinions/Reports

Intellectual property infringement and other unfair acts

None of the above

Which of the following best describes your navigation experience today?

I found the website well-organized and easy to navigate

Drop down, select one

Single

Y

Skip Logic Group*

Nav Experience

I found the website unnecessarily complex

A

I did not know how to find what I was looking for

A

A

Why did you feel this way about your navigation experience?

Links/labels are difficult to understand

Checkbox, one-up vertical

Skip Logic Group*

Nav Difficulty

Too many links or navigational choices

Links did not take me where I expected

I experienced broken links, error messages, or other technical difficulties

I was able to navigate to the general area, but could not find the specific content that I needed

Other navigational issue (please specify):

AA

AA

Other navigational issue:

Text area, no char limit

Skip Logic Group*

OE_Navigation

Did you use the website's search features today?

Yes, I used the basic search feature (located in the upper right hand corner of the page)

A,B

Drop down, select one

Multi

Y

Skip Logic Group*

Use Search

Yes, I used the HTS Tariff search

A,C

No

Not sure

A

Did you find what you were looking for using our search features?

Yes

Checkbox, one-up vertical

N

Search Find

No

Partially

B

Please describe your experience with the basic search feature:

I had no difficulty searching on this site

Checkbox, one-up vertical

Multi

N

Basic Search Exp

Too many results

Too few results

Returned no results/received error message

Results were not pertinent to my search terms

Other search issue (please specify):

BB

BB

Please describe your other issue with the basic search:

Text area, no char limit

N

OE_Basic Search

C

Please describe your experience with the HTS Tariff search feature:

I had no difficulty searching on this site

Checkbox, one-up vertical

Multi

N

HTS Search Exp

Too many results

Too few results

Returned no results/received error message

Results were not pertinent to my search terms

Other search issue (please specify):

CC

CC

Please describe your other issue with the HTS Tariff search:

Text area, no char limit

N

OE_HTS Search

Please rate the clarity of the wording on this site.

1=Poor

Radio button, scale, has don't know

Single

Y

PL_Clear

2

3

4

5

6

7

8

9

Excellent=10

Don't know

Please rate how well you understand the wording on this site.

1=Poor

Radio button, scale, has don't know

Single

Y

PL_Understandable

2

3

4

5

6

7

8

9

Excellent=10

Don't know

Please rate this site on its use of short, clear sentences.

1=Poor

Radio button, scale, has don't know

Single

Y

PL_Concise

2

3

4

5

6

7

8

9

Excellent=10

Don't know

Which of the following features would you most likely use if available on the site? (select all that apply)

Dashboard

Checkbox, one-up vertical

Multi

N

Skip Logic Group*

Features

Streaming of Video

Social media (Facebook, Twitter, etc.)

Forums and/or Blogs

Multi-lingual support

Other (please specify)

A

Would not use any of these features if available on the site.

A

What other features would you like to have available on the site?

OE_Features

Did you use the Tariff Assistance Tool today?

Yes

A

Drop down, select one

Single

Y

Skip Logic Group*

Use Tariff Assistance Tool

No

I don't know

A

How would you rate the Tariff Assistance tool?

Very easy to use

Drop down, select one

Single

Y

Skip Logic Group*

Tariff Assistance tool exp

Somewhat easy to use

Not easy to use

AA

AA

Please explain why you felt it was not easy to use.

Text area, no char limit

N

OE_Tariff Assistance tool

Did you notice the site footer at the bottom of the homepage?

Yes

A

Drop down, select one

Single

Y

Skip Logic Group*

Site Footer

No

I don’t know

I did not use the site footer

A

How would you rate your experience with the site footer?

Helpful

AA

Drop down, select one

Single

Y

Skip Logic Group*

Site Footer Exp

Somewhat helpful

AA

Not helpful

AA

Please specify which link or links you used

Text area, no char limit

N

OE_Site Footer

Our homepage features rotating banners for top news items. Did you find the banners:

Useful, I read one or more of the articles

Drop down, select one

Single

Y

Skip Logic Group*

Banners

Not useful, I was looking for other content on the site

Hard to use

A

I did not notice the banners

A

Please explain why you felt the banners were hard to use:

Text area, no char limit

OE_Banners

How could we improve our information to best meet your needs?

Text area, no char limit

N

OE_Content Improvement

If you could make one improvement to this site, what would it be?

Text area, no char limit

N

OE_Site Improvement

From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.

Text area, no char limit

N

OE_Contact Info