725 2013 725 Alumni Questionnaire Master

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Overview

Model Qsts
Custom Qsts Current

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Sheet 1: Model Qsts

Model Instance Name:
Dept of State Alumni v2
MID: will need new mid
Date: 9/26/2013
Dept of State Alumni v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
		CUSTOMER SATISFACTION			FUTURE BEHAVIORS
		Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	4	Return	How likely are you to return to this site?
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	5	Recommend	How likely are you to recommend this site to someone else?
	Current text
	Thank you for visiting the International Exchange Alumni website. You have been randomly selected to take part in this brief survey. The survey is being conducted by ForeSee Results on behalf of the U.S. Department of State, Bureau of Educational and Cultural Affairs (ECA). Your opinions are important to us so please take just a few minutes to answer these questions. We will use the information to continue making changes to the website and enhancing our service to you. All results are strictly confidential.
	New text
	Thank you for visiting the International Exchange Alumni website. You have been randomly selected to take part in this brief 12 question survey. The survey is being conducted by ForeSee Results on behalf of the U.S. Department of State, Bureau of Educational and Cultural Affairs (ECA). Your opinions are important to us so please take just a few minutes to answer these questions. We will use the information to continue making changes to the website and enhancing our service to you. All results are strictly confidential.

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Sheet 2: Custom Qsts Current

Model Instance Name:			red & strike-through: DELETE
Dept of State Alumni v2			underlined & italicized: RE-ORDER
MID: will need new mid			pink: ADDITION
Date: 9/26/2013			blue + -->: REWORDING
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Labels
		Please rate the thoroughness of information provided on this site.	1=Poor		Radio button, scale, has don't know	single	Y		Thoroughness
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Don't know
		Please rate how well the site’s information provides answers to your questions.	1=Poor		Radio button, scale, has don't know	single	Y		Answers
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Don't know
		Please indicate the topic of most interest to you when visiting the International Exchange Alumni site.	Grants		Drop down, select one	single	Y		Most interested
			Networking with Alumni
			Professional Development
			Events
			News
			Online course made available exclusively to alumni
			Other topic of interest
AKR0710		What is your primary reason for visiting the site today?	Grant & funding opportunity listings		Radio button, one-up vertical	single	Y	Skip Logic	Reason
			Find fellow alumni/networking
			Learn more about professional development
			Calendar of events
			Alumni news
			Photo gallery
			Look for job or internship opportunities
			Find a scholarship
			Look for ongoing or upcoming projects
			Find country specific information
			Find exchange programs
			Learn about alumni associations
			Register for the website
			Update profile
			Other, please specify	B
AKR0711	B	Please specify your other reason for visiting the site today.			Text area, no char limit		N		Other reason
AKR0715		Did you find what you were looking for?	Yes		Radio button, one-up vertical	single	Y	Skip Logic	Find info
			Partially	A
			No (please specify)	A
AKR0727	A	If not, what were you looking for?			Text area, no char limit		N		Did not find
ACQLiv0006990		How would you describe your navigation experience on this site today?	I experienced no problems navigating the site		Checkbox, one-up vertical	multi	Y		Navigation Experience
			The organization of the site was intuitive/easy to follow
			The site had an adequate amount of navigational options to choose from
			The site layout helped me find what I was looking for
			Navigating between different sections of the site was unclear
			Navigating within a particular section was unclear
			Links/menu choices did not take me where I excepted
			Had to click on too many links/navigational options to get to the information looking for
			Had technical difficulties (e.g. broken links, error messages)
			Other
		If you could make one improvement to this site, what would it be?			Text area, no char limit		N		Improvement