Form 729 2013 729 Girls Health V2 10-31-13

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2013 729 Girls Health V2 10-31-13.xlsx

2013 729 Girls Health V2 10-31-13 - 2013 739 NIA Health and Aging 11-5-13

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Current Model Qsts
Current Custom Qsts


Sheet 1: Welcome and Thank You Text

Model Instance Name:










Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









Welcome to girlshealth.gov.
We value your feedback! Would you help us make our website better? (If yes, survey will minimize and pop up upon exit/close.)


Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












Thank you for your time in completing this survey. Your input is very valuable to us and we will take it into consideration.






























































































































































































Sheet 2: Current Model Qsts

Model Instance Name:








Girls Health V2








MID:
Existing Measure - Please fill in; New Measure - DOT will fill in





Partitioned (Y/N)? Y








FPI Included(Y/N)?N








NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.





Date: 10-24-2013
Fill In Date





Girls Health V2
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS FPI

MQ Label

MQ Label

MQ Label
Y?


Site Information (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

Site Information - Thoroughness Please rate the thoroughness of information provided on this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to this site?

Site Information - Understandable Please rate how understandable this site’s information is.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

Site Information - Answers Please rate how well the site’s information provides answers to your questions.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to say good things about this website in the next 30 days?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.



Primary Resource How likely are you to use this website more than other websites for health information about girls in the next 30 days?

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.




Visit Social Presence (1=Very Unlikely, 10=Very Likely)

Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.



Visit Social Presence How likely are you to visit this agency's Facebook presence in the next 30 days?


Functionality (1=Poor, 10=Excellent, Don't Know)







Functionality - Usefulness Please rate the usefulness of the features provided on this site (Quizzes, Spotlight On, Free Stuff, Create a Journal).







Functionality - Convenient Please rate the convenient placement of the features on this site (Quizzes, Spotlight On, Free Stuff, Create a Journal).




Functionality - Variety Please rate the variety of features on this site (Quizzes, Spotlight On, Free Stuff, Create a Journal).




Look and Feel (1=Poor, 10=Excellent, Don't Know)



Look and Feel - Appeal Please rate the visual appeal of this site.



Look and Feel - Balance Please rate the balance of graphics and text on this site.







Look and Feel - Readability Please rate the readability of the pages on this site.








Navigation (1=Poor, 10=Excellent, Don't Know)







Navigation - Organized Please rate how well the site is organized.







Navigation - Options Please rate the options available for navigating this site.







Navigation - Layout Please rate how well the site layout helps you find what you are looking for.




















































































































































Sheet 3: Current Custom Qsts

#REF!


red & strike-through: DELETE








#REF!


underlined & italicized: RE-ORDER








#REF!


pink: ADDITION








Date:
3/1/2008 blue + -->: REWORDING






















#REF!


QID
(Group ID)
FPI
Y?
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label





How frequently do you visit this site? Daily or almost daily
Drop down, select one Single Y








Two to three times a week




Frequency of Visit






About once a week












Two to three times a month












About once a month












Once every two or three months












Every 6 months or less












First time











Which of the following best describes you? Student 10 years old and under
Radio button, one-up vertical S Y
Age






Student 11 to 13 years old












Student 14 to 16 years old












Student 17 to 19 years old












Student 20 years and older












Parent/caregiver












Teacher/educator












Other











What were you primarily looking for on this website? Learn about general girls’ health and the body
Radio button, one-up vertical S Y
Reason for visit






Learn about fitness and nutrition












Learn about relationships



Randomize







Learn about drugs, alcohol, and smoking












Games/quizzes/activities












Health terms glossary












Girls’ health publications to order or download and print












Just browsing/nothing specific












Other



Anchor Answer Choice






Did you find the information you were looking for today? Yes
Drop down, select one


Found Info






Not yet A
S Y








No A









A In which topic areas did you have difficulty finding information? Menstrual cycle/period
Checkbox, one-up vertical M Y
Health Information Source






Bullying












Body/body changes












Fitness/exercise



Randomize







Drugs, Alcohol and smoking












Friend relationships












Dating relationships












Puberty












Depression












Nutrition












Teen Survival Guide












Your Feelings












Safety












Illness and disability












Other



Anchor Answer Choice






If you have a question about health, where do you usually get your information? Parent
Radio button, one-up vertical S Y
Health Information Source






Teacher












School Counselor












Books



Randomize







Brochures












Friends and relatives












Doctor












Internet












Magazines












Newspapers












Professional journals












Television












Other



Anchor Answer Choice






What do you like most about the site? Colors
Checkbox, one-up vertical M Y
Health Information Source






Useful information












Topics












Gives you facts that you need



Randomize







Dedicated to girls












Range of health information












The teen and tween look












Appropriate for girls my age












Other



Anchor Answer Choice






What do you like least about the site? Colors
Checkbox, one-up vertical M Y
Like Least






Does not give you useful information



Randomize







Topics












Does not give you facts that you need












Dedicated to girls












Range of health information












The teen and tween look












Not appropriate for girls my age












Other



Anchor Answer Choice



File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy