734 2013 734 Dhs Cis Wtusa 11-11-13

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
WelcometoUSA.gov
MID:
Date: 10/7/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting WelcometoUSA.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. All input you provide is strickly confidential. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Current Model Qsts

Model Instance Name:
WelcometoUSA.gov
MID:
Partitioned (Y/N)? Y
Date: 10/7/2013
WelcometoUSA.gov
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Site Information (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Site Information - Thoroughness	Please rate the thoroughness of information provided on the WelcometoUSA site.	17	Satisfaction - Overall	What is your overall satisfaction with the WelcometoUSA site? (1=Very Dissatisfied, 10=Very Satisfied)	20	Return	How likely are you to return to the WelcometoUSA site in the future?
2	Site Information - Understandable	Please rate how understandable the WelcometoUSA site’s information is.	18	Satisfaction - Expectations	How well does the WelcometoUSA site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Site Information - Answers	Please rate how well the WelcometoUSA site’s information provides answers to your questions.	19	Satisfaction - Ideal	How does the WelcometoUSA site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	Recommend	How likely are you to recommend the WelcometoUSA site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on the WelcometoUSA site.				22	Primary Resource	How likely are you to use the WelcometoUSA site as your primary resource for obtaining immigrant information about United States?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on the WelcometoUSA site.
6	Site Performance - Errors	Please rate the ability to load pages without getting error messages on the WelcometoUSA site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Look and Feel - Appeal	Please rate the visual appeal of the WelcometoUSA site.
8	Look and Feel - Balance	Please rate the balance of graphics and text on the WelcometoUSA site.
9	Look and Feel - Readability	Please rate the readability of the pages on the WelcometoUSA site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the WelcometoUSA site is organized.
11	Navigation - Options	Please rate the options available for navigating the WelcometoUSA site.
12	Navigation - Layout	Please rate how well the WelcometoUSA site layout helps you find what you are looking for.
		Search (1=Poor, 10=Excellent, Don't Know)
13	Search - Results Relevance	Please rate the relevance of search box results on the WelcometoUSA site.
14	Search - Results Organization	Please rate the organization of search box results on the WelcometoUSA site.
15	Search - Results Help	Please rate how well the search box results help you decide what to select.
16	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.

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Sheet 3: Current CQs

Model Instance Name:				red & strike-through: DELETE
WelcometoUSA.gov				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date: 10/7/2013				blue + -->: REWORDING
WelcometoUSA.gov CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit the WelcometoUSA site?	First time		Drop down, select one	S	Y		Frequency
			Daily
			Weekly
			Monthly
			Every few months or less often
		Which of the following best describe your role when visiting the WelcometoUSA site?	New immigrant		Radio button, one-up vertical	S	Y		Role
			Legal permanent resident
			Naturalized citizen
			Individual abroad interested in living in the United States
			Individual eligible to naturalize
			Refugee/asylee
			Community-based organization
			Adult educator
			Public librarian
			Volunteer
			State or local government
			Other
		Which area of WelcometoUSA site are you primarily visiting today?	For Receiving Communities		Drop down, select one	S	Y		Area
			Immigration and Citizenship
			Education and Child Care
			Health Care and Families
			Government Benefits
			About the United States
			Money and Finance
			Employment
			Emergencies and Safety
			About Us
			Just browsing
			Other
		What is your primary reason for visiting the WelcometoUSA site today?	Find an English class in my area		Radio button, one-up vertical	S	Y		Reason
			Download the guide Welcome to the United States
			Apply for a green card
			Apply for U.S. Citizenship
			Download the guide to naturalization
			Get the latest study materials for naturalization test
			Find a place to live
			Find a job
			Research about starting a business in the US
			Find legal assistance
			Review information for refugees and asylees
			Learn about education for children or adult education
			Find childcare information
			Get information on health care and health insurance
			Review emergency information
			Find information about housing
			Learn about government benefits
			Learn about the United States
			Research about money and financing
			Get a social security number
			Get a driver's license
			Other
		What method did you use to find information on the WelcometoUSA site today?	Top navigation bar		Drop down, select one	S	Y		Method
			Left-hand advertisement
			Right-hand quick links
			Links in the page
			Site's search feature
			Both the navigational links and search box
		Did you find what you were looking for?	Yes		Radio button, one-up vertical	S	Y	Skip Logic Group*	Find
			Partially
			No, please specify:	A
	A	What information were you unable to find today? Please Be specific as possible.			Text area, no char limit		N		No info
		Please rate the usefulness of the following information provided on the WelcometoUSA site. About the United States	Very useful		Drop down, select one	S	Y	Multiple Lists Group*	USA
			Somewhat useful
			Not very useful
			Not at all useful
			Not applicable
		Education and Childcare	Very useful		Drop down, select one	S	Y	Multiple Lists Group*	Education
			Somewhat useful
			Not very useful
			Not at all useful
			Not applicable
		Emergencies and Safety	Very useful		Drop down, select one	S	Y	Multiple Lists Group*	Emergency
			Somewhat useful
			Not very useful
			Not at all useful
			Not applicable
		Employment	Very useful		Drop down, select one	S	Y	Multiple Lists Group*	Employment
			Somewhat useful
			Not very useful
			Not at all useful
			Not applicable
		Government Benefits	Very useful		Drop down, select one	S	Y	Multiple Lists Group*	Benefits
			Somewhat useful
			Not very useful
			Not at all useful
			Not applicable
		Healthcare and Families/Housing	Very useful		Drop down, select one	S	Y	Multiple Lists Group*	Healthcare
			Somewhat useful
			Not very useful
			Not at all useful
			Not applicable
		Immigration and Citizenship For Immigrants/Permanent Residents	Very useful		Drop down, select one	S	Y	Multiple Lists Group*	Immigration
			Somewhat useful
			Not very useful
			Not at all useful
			Not applicable
		Money and Finance	Very useful		Drop down, select one	S	Y	Multiple Lists Group*	Finance
			Somewhat useful
			Not very useful
			Not at all useful
			Not applicable
		If you could make one improvement to the WelcometoUSA site, what would it be?			Text area, no char limit		N		Improvement
		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B	Radio button, one-up vertical	S	Y		Access Mobile Internet
			No
	A	Which of the following devices do you have?	A SmartPhone		Checkbox, one-up vertical	M	N		Phone or Tablet
			A tablet
			None of these
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	S	N		Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	C	Have you ever accessed WelcometoUSA's site using a mobile phone or tablet?	Yes		Radio button, one-up vertical	S	N		Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
		What is your gender?	Female		Radio button, one-up vertical	S	N		Gender
			Male
			I prefer not to respond
		Please select the category that includes your age.	17 and under		Radio button, one-up vertical	S	N		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 and over
			I prefer not to respond
		Which of the following best describes the highest level of education you have completed?	Elementary school		Radio button, one-up vertical	S	N		Education
			Middle school or less
			Current middle or high school student
			Did not complete high school
			High school graduate
			Vocational/trade school
			College/university graduate
			Some postgraduate school
			Masters/professional degree
			Doctoral Degree
			I prefer not to respond
		In which state do you reside?	Alabama		Drop down, select one	S	N		State
			Alaska
			Arizona
			Arkansas
			California
			Colorado
			Connecticut
			Delaware
			District of Columbia
			Florida
			Georgia
			Hawaii
			Idaho
			Illinois
			Indiana
			Iowa
			Kansas
			Kentucky
			Louisiana
			Maine
			Maryland
			Massachusetts
			Michigan
			Minnesota
			Mississippi
			Missouri
			Montana
			Nebraska
			Nevada
			New Hampshire
			New Jersey
			New Mexico
			New York
			North Carolina
			North Dakota
			Ohio
			Oklahoma
			Oregon
			Pennsylvania
			Rhode Island
			South Carolina
			South Dakota
			Tennessee
			Texas
			Utah
			Vermont
			Virginia
			Washington
			West Virginia
			Wisconsin
			Wyoming
			I prefer not to respond
		What is your country of origin?	Afghanistan		Drop down, select one	S	N		Country
			Albania
			Algeria
			Andorra
			Angola
			Antigua and Barbuda
			Argentina
			Armenia
			Australia
			Austria
			Azerbaijan
			Bahamas
			Bahrain
			Bangladesh
			Barbados
			Belarus
			Belgium
			Belize
			Benin
			Bhutan
			Bolivia (Plurinational State of)
			Bosnia and Herzegovina
			Botswana
			Brazil
			Brunei Darussalam
			Bulgaria
			Burkina Faso
			Burundi
			Cambodia
			Cameroon
			Canada
			Cape Verde
			Central African Republic
			Chad
			Chile
			China
			Colombia
			Comoros
			Congo
			Cook Islands
			Costa Rica
			Côte d'Ivoire
			Croatia
			Cuba
			Cyprus
			Czech Republic
			Democratic People's Republic of Korea
			Democratic Republic of the Congo
			Denmark
			Djibouti
			Dominica
			Dominican Republic
			Ecuador
			Egypt
			El Salvador
			Equatorial Guinea
			Eritrea
			Estonia
			Ethiopia
			Fiji
			Finland
			France
			Gabon
			Gambia
		Georgia
		Germany
		Ghana
		Greece
		Grenada
		Guatemala
		Guinea
		Guinea-Bissau
		Guyana
		Haiti
		Honduras
		Hungary
		Iceland
		India
		Indonesia
		Iran (Islamic Republic of)
		Iraq
		Ireland
		Israel
		Italy
		Jamaica
		Japan
		Jordan
		Kazakhstan
		Kenya
		Kiribati
		Kuwait
		Kyrgyzstan
		Lao People's Democratic Republic
		Latvia
		Lebanon
		Lesotho
		Liberia
		Libya
		Lithuania
		Luxembourg
		Madagascar
		Malawi
		Malaysia
		Maldives
		Mali
		Malta
		Marshall Islands
		Mauritania
		Mauritius
		Mexico
		Micronesia (Federated States of)
		Monaco
		Mongolia
		Montenegro
		Morocco
		Mozambique
		Myanmar
		Namibia
		Nauru
		Nepal
		Netherlands
		New Zealand
		Nicaragua
		Niger
		Nigeria
		Niue
		Norway
		Oman
		Pakistan
		Palau
		Panama
		Papua New Guinea
		Paraguay
		Peru
		Philippines
		Poland
		Portugal
		Qatar
		Republic of Korea
		Republic of Moldova
		Romania
		Russian Federation
		Rwanda
		Saint Kitts and Nevis
		Saint Lucia
		Saint Vincent and the Grenadines
		Samoa
		San Marino
		Sao Tome and Principe
		Saudi Arabia
		Senegal
		Serbia
		Seychelles
		Sierra Leone
		Singapore
		Slovakia
		Slovenia
		Solomon Islands
		Somalia
		South Africa
		South Sudan
		Spain
		Sri Lanka
		Sudan
		Suriname
		Swaziland
		Sweden
		Switzerland
		Syrian Arab Republic
		Tajikistan
		Thailand
		The former Yugoslav Republic of Macedonia
		Timor-Leste
		Togo
		Tonga
		Trinidad and Tobago
		Tunisia
		Turkey
		Turkmenistan
		Tuvalu
		Uganda
		Ukraine
		United Arab Emirates
		United Kingdom
		United Republic of Tanzania
		United States of America
		Uruguay
		Uzbekistan
		Vanuatu
		Venezuela (Bolivarian Republic of)
		Viet Nam
		Yemen
		Zambia
		Zimbabwe
		I prefer not to respond