735 2013 735 DOD Army Benefits Center 11-11-13

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
ABC-C Survey
MID:	0
Date:	11/5/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting www.abc.army.mil site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. KRISTINE, PLEASE LET US KNOW WHAT CONTACT INFORMATION YOU WANT ADDED HERE TO BYPASS VISIOTRS WHO NEED IMMEDIATE HELP.

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Sheet 2: Current Model Qsts

Model Instance Name:
ABC-C Survey
MID:
Partitioned (Y/N)? Y
Date: 11/07/2013
ABC-C Survey
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS	FPI
	MQ Label			MQ Label			MQ Label		Y?
		Site Information (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to this site in the future?
2	Site Information - Understandable	Please rate how understandable this site’s information is.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.					Primary Resource	How likely are you to use this site as your primary resource for Army civilian employee benefits?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
10	Look and Feel - Appeal	Please rate the visual appeal of this site.
11	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
12	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Search (1=Poor, 10=Excellent, Don't Know)
13	Search - Results Relevance	Please rate the relevance of search box results on this site.
14	Search - Results Organization	Please rate the organization of search box results on this site.
15	Search - Results Help	Please rate how well the search box results help you decide what to select.
16	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.

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Sheet 3: Current CQs

Model Instance Name:				red & strike-through: DELETE
ABC-C Survey				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date: 11/07/2013				blue + -->: REWORDING
ABC-C Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit this site?	First time		Drop down, select one	S	Y		Frequency
			Daily
			Weekly
			Monthly
			Every 2 months or less often
		What best describes your role when visiting this site?	Active duty		Drop down, select one	S	Y		Role
			Retired
			Army Benefits Center civilian
			DCMA civilian
			Reserve
			National Guard technician
			Family member
			Veteran
			Contractor
			Other
		Please indicate your job series.			Text area, no char limit		Y		Job
		How close are you to retirement?	Within a year		Drop down, select one	S	Y		Retirement
			1 to 5 years
			6 to 10 years
			More than 10 years
			Prefer not to respond
		What is your primary reason for visiting the ABC-C website today?	Access my EBIS		Radio button, one-up vertical	S	Y		Reason
			Court ordered benefits information
			Forms	A
			Health insurance information
			Life insurance information
			Enroll in health, dental, vision or life insurance
			Enroll in a Flexible Spending Account (FSA)
			Open Season information
			Injury compensation
			Leave without pay
			Civilian deposit/redeposit
			Deposit for military service
			National Guard information
			New employee benefits tool kit
			Retirement and retirement readiness
			Request retirement estimate
			Social security information
			Thrift Savings Plan (TSP) information
			Change my TSP contributions
			Unemployment compensation
			Uniformed services
			Affordable Care Act information
			Furlough guidance
			Video teletraining (VTT) information
			Defense Connect Online (DCO) information
			Read newsletters
			Change of address
			Contact ABC-C
			About ABC-C
			Other
	A	What specific form did you look for today?	Beneficiaries		Radio button, one-up vertical	S	Y		Form
			Health insurance
			Life insurance
			Military
			Retirement
			TSP
			Voluntary contributions
			Other
		Did you find what you were looking for?	Yes		Radio button, one-up vertical	S	Y		Find info
			Partially
			No, please specify:	A
	A	Please specify what were you trying to find.			Text area, no char limit		N		No info
		What method did you use today to find the information on this site?	Search box		Drop down, select one	S	Y		Method
			Benefit topics links
			How Do I links
			Links within the pages
			Site map
		How likely are you to call the ABC-C counselor regarding the information you looked for online today?	1=Very Unlikely		Radio button, scale, has don't know	S	Y		Call center/counselor
			2
			3
			4
			5
			6
			7
			8
			9
			10=Very Likely
			Don’t know
		If you could make one improvement to this site, what would it be?			Text area, no char limit		Y		Improvement
		Where are you located?	Stateside military base		Drop down, select one	S	N		Location
			Overseas military base
			Deployed location
			Outside of U.S.
			Alabama
			Alaska
			Arizona
			Arkansas
			California
			Colorado
			Connecticut
			Delaware
			Florida
			Georgia
			Hawaii
			Idaho
			Illinois
			Indiana
			Iowa
			Kansas
			Kentucky
			Louisiana
			Maine
			Maryland
			Massachusetts
			Michigan
			Minnesota
			Mississippi
			Missouri
			Montana
			Nebraska
			Nevada
			New Hampshire
			New Jersey
			New Mexico
			New York
			North Carolina
			North Dakota
			Ohio
			Oklahoma
			Oregon
			Pennsylvania
			Rhode Island
			South Carolina
			South Dakota
			Tennessee
			Texas
			Utah
			Vermont
			Virginia
			Washington
			Washington D.C.
			West Virginia
			Wisconsin
			Wyoming
		Please select the category that includes your age.	18 - 24		Drop down, select one	S	N		Age
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 and over
			I prefer not to respond
		What is your gender?	Female		Drop down, select one	S	N		Gender
			Male
			I prefer not to respond
		Which of the following best describes the highest level of education you have completed?	Did not complete high school		Drop down, select one	S	N		Education
			High school graduate
			Some college/vocational school
			College graduate
			Some postgraduate school
			Graduate/professional degree
			MD/PhD
			Prefer not to respond
		How do you describe your ethnicity?	Hispanic		Drop down, select one	S	N		Ethnicity
			Non-Hispanic
			I prefer not to respond
		How do you describe your race?	American Indian or Alaska Native		Drop down, select one	S	N		Race
			Asian or Pacific Islander
			African American or Black
			White
			Other
			I prefer not to respond