753 2014 753 Uspto

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 753 USPTO 12-6-13.xlsx

2014 748 DOC ITA Export gov - 2014 753 USPTO

OMB: 1090-0008

⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:

Document [xlsx]

Download: xlsx | pdf

Overview

Guide to Questionaire
USTPO Current Model Qsts
USPTO Custom Qsts
USPTO Custom Qsts (8-6-13) (2)
USPTO Custom Qsts (11-19-12)
USPTO Custom Qsts (11-9-12)
USPTO Custom Qsts (10-30-12)
USPTO Custom Qsts (5-14-12)
USPTO Custom Qsts (4-12-12)
USPTO Custom Qsts 12.20.2011
USPTO Custom Qsts 5.19.2011

Sheet 1: Guide to Questionaire

Guide to questionnaire (Excel doc):

(Tab 1 – Guide to Questionnaire)

(Tab 4 – Notes/History)

Tab 2 – Model Questions

· Located in column B are the Elements, or aspects of your website that drive/influence visitor satisfaction

· In Column D are the ACSI-based Satisfaction questions

· In Column F are Future Behavior questions – the activities we want visitors to do more of in the future

· Unlike the Custom Questions on Tab 3, Model Questions will stay consistent on your questionnaire over the next year

Tab 3 – Custom Questions

· These are the questions that allow us to segment the Model Questions, visitors groups, etc. Please let me know if there are other areas within the site you would like to ask about.

· I also included a question on “Social Value” which allows us to understand the role that social media plays in driving traffic on your site. If you find a response choice for this question that does not apply to your site, please advise and I can remove it. I am excited to see the responses to this question!

· Column Guide:

o Column A – please ignore

o B – Skip Logic Label dictates which previous response option that question is associated with. You will also see groups of colored cells; these groups are skip logic groups.

o C – Question text is the exact question text the respondent will see

o E – Answer Choices are the exact response options the respondent will see

o F – The Skip To letter will guide you to the appropriate follow-up question in the proceeding row(s) – some responses will have multiple Skip To questions and others will simply have “Other (Please specify)”

o G – Type will explain how the respondent will answer the questions (e.g. a drop down menu or by entering text into a form field)

o H – Single or Multi indicates if the respondent can provide one, or more than one response

o I – Required Y/N indicates if a response is optional

o J – Special Instructions will allow you to know if that question is independent or dependent on another question(s)

o K – CQ Label is the label we will apply to that question in our Client Portal for analysis purposes (we will perform a tutorial together)

Sheet 2: USTPO Current Model Qsts

Model Instance Name:
USPTO Browse
MID:	Fxh4AZJElIVZMNBwMBgk8A==
Date:	8/23/2010
USPTO Browse
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)	CUSTOMER SATISFACTION	FUTURE BEHAVIORS

	Content (1=Poor, 10=Excellent, Don't Know)	Satisfaction	Return (1=Very Unlikely, 10=Very Likely)
	Please rate the accuracy of information on this site.	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	How likely are you to return to this site?
	Please rate the quality of information on this site.	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	Recommend (1=Very Unlikely, 10=Very Likely)
	Please rate the freshness of content on this site.	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)
	Please rate the usefulness of the features provided on this site.		Primary Resource (1=Very Unlikely, 10=Very Likely)
	Please rate the convenience of the features on this site.		How likely are you to use this site as your primary resource for patent and trademark information and services?
	Please rate the variety of features on this site.		Trust (1=Strongly Disagree, 10=Strongly Agree)
	Look and Feel (1=Poor, 10=Excellent, Don't Know)		I can count on this agency to act in my best interests.
	Please rate the visual appeal of this site.		I consider this agency to be trustworthy.
	Please rate the balance of graphics and text on this site.		This agency can be trusted to do what is right.
	Please rate the readability of the pages on this site.		Future Participation (1=Very Unlikely, 10=Very Likely)
	Navigation (1=Poor, 10=Excellent, Don't Know)		How likely are you to express your thoughts or ideas to this agency in the next 90 days?
	Please rate how well the site is organized.
	Please rate the options available for navigating this site.
	Please rate how well the site layout helps you find what you are looking for.
	Please rate the number of clicks to get where you want on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
	Please rate how thoroughly this website discloses information about what this agency is doing.
	Please rate how quickly agency information is made available on this website.
	Please rate how well information about this agency's actions can be accessed by the public on this website.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
	Please rate how quickly pages load on this site.
	Please rate the consistency of speed from page to page on this site.
	Please rate the ability to load pages without getting error messages on this site.
	Tasks/ Transactions (1=Poor, 10=Excellent, Don't Know)
	Please rate the process for completing task(s) on this site.
	Please rate the clarity of instructions for completing task(s) on this site.
	Please rate the verification of task completion on this site.

Sheet 3: USPTO Custom Qsts

Model Instance Name:			~~red & strike-through: DELETE~~
USPTO Browse			underlined & italicized: RE-ORDER
MID: Fxh4AZJElIVZMNBwMBgk8A==			pink: ADDITION
Date:	4/11/2013		blue + -->: REWORDING

USPTO Browse CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
ACQCol0009917		Please rate how well you understand the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Understand
			2		Radio button, scale, has don't know
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
EDO07368		Which of the following best describes you?			Radio button, one-up vertical	Single	Y	Skip Logic Group	Visitor Role
			IP Professional: attorney	B
			IP Professional: paralegal	B
			Inventor	B
			Entrepreneur/Business Professional
			Research Professional					Randomize
			Librarian/Information Professional
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			USPTO Employee
			Engineer
			Other (please specify)	A				Anchor Answer Choice
EDO07369	A	LDonaldson: corrected 5/16/2011 Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
CAS0035746	B	Which of the following best describes your experience with IP space?	0-5 years		Radio button, one-up vertical	Single	N	Skip Logic Group	IP Experience
			5-15 years
			15+ years
EDO07370		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
		Which of the following best describes your organization?	Non-profit/Non-governmental Organization
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			Non-U.S. Government
			College/University
			K-12 School					Randomize
			Individual / General public
			Foreign citizen
			Other (please specify)	A				Anchor Answer Choice
EDO07371	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
EDO07372		USPTO: added "daily…" How frequently do you visit this site?	Daily or almost daily		Dropdown (Select-one)	Single	Y		Frequency
			About once a week
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
EDO07392		USPTO: not sure this is important What is your age?	18 and Under		Radio button, one-up vertical	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond
EDO07373		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
EDO07374	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
EDO07375	A	USPTO: modified What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	E				Anchor Answer Choice
EDO07376	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
EDO07377	B	USPTO: modified What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations					randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
EDO07378	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
EDO07379	C	USPTO: modified What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
EDO07380	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
EDO07381		Were you able to accomplish your task(s) today?	Yes	G4, G5	Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			Still looking	G2, G4
EDO07382	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
EDO07383	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
EDO07384	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO Web site?	Yes		Radio button, one-up vertical	Single	Y		USPTO Support Centers
			No
			Not sure
CAS0035747	G5	Please rate your experience in accomplishing your task.	1 = Poor		Radio button, one-up vertical	Single	Y	Skip Logic Group	Task Accomplish Exper
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don’t know
ACQCol0009941		If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply)	I did not visit the homepage today		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Homepage Interaction
			The top navigation menu
			The patents link located on the right side of the page
			The trademarks link located on the right side of the page
			The iplaw & policy link located on the right side of the page
			Site-wide search box (upper right corner)	S, Z
			Link to search for patents (upper right corner)
			Link to search for trademarks (upper right corner)
			One or more links under the "Popular Links" section
			Other links within the homepage
			Not Sure/Don't Remember		exclusive
EDO07386	S	Please tell us about your experience with the site-wide search box feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Box Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results					Randomize
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	I				Anchor Answer Choice
EDO07387	I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
ACQCol0009942	Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigate First?
			No, I went straight to the search feature
			Don't recall
EDO07388		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information/products
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
EDO07389	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
EDO07390		USPTO: added choices In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	2nd Source of Info
			Friend or colleague
			Commercial vendor
			Public library
			Law firm or law firm website
			Educational institutions
			Search engine					Randomize
			YouTube video
			Internet blogs or discussion forums
			Social networks (Facebook, My Space, Twitter)
			E-mail or other alerts from the USPTO
			News articles or reports
			Other Federal Web site (fedbizops, regulations.gov, etc.)
			Non-U.S. Government Web site
			Don't know
			None
			Other	Z				Anchor Answer Choice
EDO07391	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
ACQsmi0005382		LDonaldson: final wording per conversation 5/16/2011. suggest this question be moved up. Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B, D, F, L	Radio button, one-up vertical	Single			Access Mobile Internet
			No
	A	Which of the following devices do you have?	A smartphone		Radio button, one-up vertical	Multi			Phone or Tablet
			A tablet
			None of these
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	C	Have you ever accessed USPTO's site using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	D	If mobile versions of the site were available, how would you prefer to access uspto.gov? (Select all that apply)	Mobile app downloaded to my device		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Preferred Mobile Version
			Website customized for mobile access
			Regular website
			Other (please specify)	E
	E	How else would you prefer to access uspto.gov on a mobile device?			Text area, no char limit		N	Skip Logic Group	OE_Preferred Mobile Version
	F	What information would you like to access via mobile device? (Select all that apply)	Patents	G	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Info Avail
			Trademarks	H
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events
			Other (please specify)	I
	I	What type of information would you like to access?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Info Avail
	G	What Patent activities would you like to accomplish via a mobile device? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Patent Tasks
			File a patent application online
			Check application status, view or download application documents
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	J
	J	Other type of Patent activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Patent
	H	What Trademark activities would you like to accomplish via a mobile device? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Trademark Tasks
			Search for trademark applications & registrations
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	K
	K	Other type of Trademark activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Trademark
	L	Do you have any other comments or suggestions regarding mobile access to USPTO.gov?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Suggestions

Sheet 4: USPTO Custom Qsts (8-6-13) (2)

Model Instance Name:			~~red & strike-through: DELETE~~
USPTO Browse			underlined & italicized: RE-ORDER
MID: Fxh4AZJElIVZMNBwMBgk8A==			pink: ADDITION
Date:	4/11/2013		blue + -->: REWORDING

USPTO Browse CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
~~ACQCol0009916~~		~~Please rate the clarity of the wording on this site.~~	~~1 = Poor~~		~~Radio button, scale, has don't know~~	~~Single~~	Y		~~PL_Clarity~~
			2
			3
			4
			5
			6
			7
			8
			9
			~~10 = Excellent~~
			~~Don't know~~
ACQCol0009917		Please rate how well you understand the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Understand
			2		Radio button, scale, has don't know
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
~~ACQCol0009918~~		~~Please rate this site on its use of short, clear sentences.~~	~~1 = Poor~~		~~Radio button, scale, has don't know~~	~~Single~~	Y		~~PL_Sentences~~
			2
			3
			4
			5
			6
			7
			8
			9
			~~10 = Excellent~~
			~~Don't know~~
EDO07368		Which of the following best describes you?	~~Attorney/Agent/Support Staff~~		Radio button, one-up vertical	Single	Y	Skip Logic Group	Visitor Role
			IP Professional: attorney	B
			IP Professional: paralegal	B
			Inventor	B
			Entrepreneur/Business Professional
			Research Professional					Randomize
			Librarian/Information Professional
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			USPTO Employee
			Engineer
			Other (please specify)	A				Anchor Answer Choice
EDO07369	A	LDonaldson: corrected 5/16/2011 Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
	B	Which of the following best describes your experience with IP space?	0-5 years		Radio button, one-up vertical	Single	N	Skip Logic Group	IP Experience
			5-15 years
			15+ years
EDO07370		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
		Which of the following best describes your organization?	Non-profit/Non-governmental Organization
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			Non-U.S. Government
			College/University
			K-12 School					Randomize
			Individual / General public
			Foreign citizen
			Other (please specify)	A				Anchor Answer Choice
EDO07371	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
EDO07372		USPTO: added "daily…" How frequently do you visit this site?	Daily or almost daily		Dropdown (Select-one)	Single	Y		Frequency
			About once a week
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
EDO07392		USPTO: not sure this is important What is your age?	18 and Under		Radio button, one-up vertical	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond
EDO07373		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
EDO07374	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
EDO07375	A	USPTO: modified What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	E				Anchor Answer Choice
EDO07376	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
EDO07377	B	USPTO: modified What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations					randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
EDO07378	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
EDO07379	C	USPTO: modified What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
EDO07380	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
EDO07381		Were you able to accomplish your task(s) today?	Yes	G4, G5	Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			Still looking	G2, G4
EDO07382	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
EDO07383	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
EDO07384	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO Web site?	Yes		Radio button, one-up vertical	Single	Y		USPTO Support Centers
			No
			Not sure
	G5	Please rate your experience in accomplishing your task.	1 = Poor		Radio button, one-up vertical	Single	Y	Skip Logic Group	Task Accomplish Exper
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don’t know
ACQCol0009941		If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply)	I did not visit the homepage today		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Homepage Interaction
			The top navigation menu
			The patents link located on the right side of the page
			The trademarks link located on the right side of the page
			The iplaw & policy link located on the right side of the page
			Site-wide search box (upper right corner)	S, Z
			Link to search for patents (upper right corner)
			Link to search for trademarks (upper right corner)
			One or more links under the "Popular Links" section
			Other links within the homepage
			Not Sure/Don't Remember		exclusive
EDO07386	S	Please tell us about your experience with the site-wide search box feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Box Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results					Randomize
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	I				Anchor Answer Choice
EDO07387	I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
ACQCol0009942	Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigate First?
			No, I went straight to the search feature
			Don't recall
EDO07388		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information/products
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
EDO07389	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
EDO07390		USPTO: added choices In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	2nd Source of Info
			Friend or colleague
			Commercial vendor
			Public library
			Law firm or law firm website
			Educational institutions
			Search engine					Randomize
			YouTube video
			Internet blogs or discussion forums
			Social networks (Facebook, My Space, Twitter)
			E-mail or other alerts from the USPTO
			News articles or reports
			Other Federal Web site (fedbizops, regulations.gov, etc.)
			Non-U.S. Government Web site
			Don't know
			None
			Other	Z				Anchor Answer Choice
EDO07391	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
ACQsmi0005382		LDonaldson: final wording per conversation 5/16/2011. suggest this question be moved up. Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B, D, F, L	Radio button, one-up vertical	Single			Access Mobile Internet
			No
	A	Which of the following devices do you have?	A smartphone		Radio button, one-up vertical	Multi			Phone or Tablet
			A tablet
			None of these
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	C	Have you ever accessed USPTO's site using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	D	If mobile versions of the site were available, how would you prefer to access uspto.gov? (Select all that apply)	Mobile app downloaded to my device		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Preferred Mobile Version
			Website customized for mobile access
			Regular website
			Other (please specify)	E
	E	How else would you prefer to access uspto.gov on a mobile device?			Text area, no char limit		N	Skip Logic Group	OE_Preferred Mobile Version
	F	What information would you like to access via mobile device? (Select all that apply)	Patents	G	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Info Avail
			Trademarks	H
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events
			Other (please specify)	I
	I	What type of information would you like to access?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Info Avail
	G	What Patent activities would you like to accomplish via a mobile device? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Patent Tasks
			File a patent application online
			Check application status, view or download application documents
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	J
	J	Other type of Patent activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Patent
	H	What Trademark activities would you like to accomplish via a mobile device? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Trademark Tasks
			Search for trademark applications & registrations
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	K
	K	Other type of Trademark activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Trademark
	L	Do you have any other comments or suggestions regarding mobile access to USPTO.gov?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Suggestions

Sheet 5: USPTO Custom Qsts (11-19-12)

Model Instance Name:			~~red & strike-through: DELETE~~
USPTO Browse			underlined & italicized: RE-ORDER
MID: Fxh4AZJElIVZMNBwMBgk8A==			pink: ADDITION
Date:	4/11/2013		blue + -->: REWORDING

USPTO Browse CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
ACQCol0009916		Please rate the clarity of the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Clarity
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009917		Please rate how well you understand the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Understand
			2		Radio button, scale, has don't know
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009918		Please rate this site on its use of short, clear sentences.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Sentences
		Please rate this site on its use of short, clear sentences.	2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
EDO07368		Which of the following best describes you?	Attorney/Agent/Support Staff		Radio button, one-up vertical	Single	Y	Skip Logic Group	Visitor Role
			Inventor
			Entrepreneur/Business Professional
			Research Professional					Randomize
			Librarian/Information Professional
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			USPTO Employee
			Other (please specify)	A				Anchor Answer Choice
EDO07369	A	LDonaldson: corrected 5/16/2011 Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
EDO07370		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
		Which of the following best describes your organization?	Non-profit/Non-governmental Organization
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			Non-U.S. Government
			College/University
			K-12 School					Randomize
			Individual / General public
			Foreign citizen
			Other (please specify)	A				Anchor Answer Choice
EDO07371	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
EDO07372		USPTO: added "daily…" How frequently do you visit this site?	Daily or almost daily		Dropdown (Select-one)	Single	Y		Frequency
			About once a week
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
EDO07373		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
EDO07374	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
EDO07375	A	USPTO: modified What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	E				Anchor Answer Choice
EDO07376	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
EDO07377	B	USPTO: modified What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations					randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
EDO07378	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
EDO07379	C	USPTO: modified What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
EDO07380	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
EDO07381		Were you able to accomplish your task(s) today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			Still looking	G2, G4
EDO07382	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
EDO07383	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
EDO07384	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO Web site?	Yes		Radio button, one-up vertical	Single	Y		USPTO Support Centers
			No
			Not sure
ACQCol0009941		If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply)	I did not visit the homepage today		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Homepage Interaction
			The top navigation menu
			The patents link located on the right side of the page
			The trademarks link located on the right side of the page
			The iplaw & policy link located on the right side of the page
			Site-wide search box (upper right corner)	S, Z
			Link to search for patents (upper right corner)
			Link to search for trademarks (upper right corner)
			One or more links under the "Popular Links" section
			Other links within the homepage
			Not Sure/Don't Remember		exclusive
EDO07386	S	Please tell us about your experience with the site-wide search box feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Box Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results					Randomize
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	I				Anchor Answer Choice
EDO07387	I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
ACQCol0009942	Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigate First?
			No, I went straight to the search feature
			Don't recall
EDO07388		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information/products
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
EDO07389	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
EDO07390		USPTO: added choices In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	2nd Source of Info
			Friend or colleague
			Commercial vendor
			Public library
			Law firm or law firm website
			Educational institutions
			Search engine					Randomize
			YouTube video
			Internet blogs or discussion forums
			Social networks (Facebook, My Space, Twitter)
			E-mail or other alerts from the USPTO
			News articles or reports
			Other Federal Web site (fedbizops, regulations.gov, etc.)
			Non-U.S. Government Web site
			Don't know
			None
			Other	Z				Anchor Answer Choice
EDO07391	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
ACQsmi0005382		LDonaldson: final wording per conversation 5/16/2011. suggest this question be moved up. Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
EDO07392		USPTO: not sure this is important What is your age?	18 and Under		Radio button, one-up vertical	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond
		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B, D, F, L	Radio button, one-up vertical	Single			Access Mobile Internet
			No
	A	Which of the following devices do you have?	A smartphone		Radio button, one-up vertical	Multi			Phone or Tablet
			A tablet
			None of these
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	C	Have you ever accessed USPTO's site using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	D	If mobile versions of the site were available, how would you prefer to access uspto.gov? (Select all that apply)	Mobile app downloaded to my device		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Preferred Mobile Version
			Website customized for mobile access
			Regular website
			Other (please specify)	E
	E	How else would you prefer to access uspto.gov on a mobile device?			Text area, no char limit		N	Skip Logic Group	OE_Preferred Mobile Version
	F	What information would you like to access via mobile device? (Select all that apply)	Patents	G	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Info Avail
			Trademarks	H
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events
			Other (please specify)	I
	I	What type of information would you like to access?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Info Avail
	G	What Patent activities would you like to accomplish via a mobile device? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Patent Tasks
			File a patent application online
			Check application status, view or download application documents
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	J
	J	Other type of Patent activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Patent
	H	What Trademark activities would you like to accomplish via a mobile device? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Trademark Tasks
			Search for trademark applications & registrations
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	K
	K	Other type of Trademark activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Trademark
	L	Do you have any other comments or suggestions regarding mobile access to USPTO.gov?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Suggestions

Sheet 6: USPTO Custom Qsts (11-9-12)

Model Instance Name:			~~red & strike-through: DELETE~~
USPTO Browse			underlined & italicized: RE-ORDER
MID: Fxh4AZJElIVZMNBwMBgk8A==			pink: ADDITION
Date:	12/15/2011		blue + -->: REWORDING

USPTO Browse CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
ACQCol0009916		Please rate the clarity of the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Clarity
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009917		Please rate how well you understand the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Understand
			2		Radio button, scale, has don't know
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009918		Please rate this site on its use of short, clear sentences.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Sentences
		Please rate this site on its use of short, clear sentences.	2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
EDO07368		Which of the following best describes you?	Attorney/Agent/Support Staff		Radio button, one-up vertical	Single	Y	Skip Logic Group	Visitor Role
			Inventor
			Entrepreneur/Business Professional
			Research Professional					Randomize
			Librarian/Information Professional
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			USPTO Employee
			Other (please specify)	A				Anchor Answer Choice
EDO07369	A	LDonaldson: corrected 5/16/2011 Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
EDO07370		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
		Which of the following best describes your organization?	Non-profit/Non-governmental Organization
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			Non-U.S. Government
			College/University
			K-12 School					Randomize
			Individual / General public
			Foreign citizen
			Other (please specify)	A				Anchor Answer Choice
EDO07371	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
EDO07372		USPTO: added "daily…" How frequently do you visit this site?	Daily or almost daily		Dropdown (Select-one)	Single	Y		Frequency
			About once a week
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
EDO07373		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
EDO07374	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
EDO07375	A	USPTO: modified What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	E				Anchor Answer Choice
EDO07376	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
EDO07377	B	USPTO: modified What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations					randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
EDO07378	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
EDO07379	C	USPTO: modified What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
EDO07380	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
EDO07381		Were you able to accomplish your task(s) today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			Still looking	G2, G4
EDO07382	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
EDO07383	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
EDO07384	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO Web site?	Yes		Radio button, one-up vertical	Single	Y		USPTO Support Centers
			No
			Not sure
ACQCol0009941		If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply)	I did not visit the homepage today		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Homepage Interaction
			The top navigation menu
			The patents link located on the right side of the page
			The trademarks link located on the right side of the page
			The iplaw & policy link located on the right side of the page
			Site-wide search box (upper right corner)	S, Z
			Link to search for patents (upper right corner)
			Link to search for trademarks (upper right corner)
			One or more links under the "Popular Links" section
			Other links within the homepage
			Not Sure/Don't Remember		exclusive
EDO07386	S	Please tell us about your experience with the site-wide search box feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Box Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results					Randomize
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	I				Anchor Answer Choice
EDO07387	I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
ACQCol0009942	Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigate First?
			No, I went straight to the search feature
			Don't recall
EDO07388		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information/products
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
EDO07389	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
EDO07390		USPTO: added choices In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	2nd Source of Info
			Friend or colleague
			Commercial vendor
			Public library
			Law firm or law firm website
			Educational institutions
			Search engine					Randomize
			YouTube video
			Internet blogs or discussion forums
			Social networks (Facebook, My Space, Twitter)
			E-mail or other alerts from the USPTO
			News articles or reports
			Other Federal Web site (fedbizops, regulations.gov, etc.)
			Non-U.S. Government Web site
			Don't know
			None
			Other	Z				Anchor Answer Choice
EDO07391	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
ACQsmi0005382		LDonaldson: final wording per conversation 5/16/2011. suggest this question be moved up. Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
EDO07392		USPTO: not sure this is important What is your age?	18 and Under		Radio button, one-up vertical	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond
		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B, C, D, F, L	Radio button, one-up vertical	Single			Access Mobile Internet
			No
	A	Which of the following devices do you have?	A smartphone		Radio button, one-up vertical	Multi			Phone or Tablet
			A tablet
			None of these
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	C	Have you ever accessed USPTO's site using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	D	If mobile versions of the site were available, how would you prefer to access uspto.gov? (Select all that apply)	Mobile app downloaded to my device		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Preferred Mobile Version
			Website customized for mobile access
			Regular website
			Other (please specify)	E
	E	How else would you prefer to access uspto.gov on a mobile device?			Text area, no char limit		N	Skip Logic Group	OE_Preferred Mobile Version
	F	What information would you like to access via mobile device? (Select all that apply)	Patents	G	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Info Avail
			Trademarks	H
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events
			Other (please specify)	I
	I	What type of information would you like to access?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Info Avail
	G	What Patent activities would you like to accomplish via a mobile device? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Patent Tasks
			File a patent application online
			Check application status, view or download application documents
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	J
	J	Other type of Patent activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Patent
	H	What Trademark activities would you like to accomplish via a mobile device? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Trademark Tasks
			Search for trademark applications & registrations
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	K
	K	Other type of Trademark activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Trademark
	L	Do you have any other comments or suggestions regarding mobile access to USPTO.gov?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Suggestions

Sheet 7: USPTO Custom Qsts (10-30-12)

Model Instance Name:			~~red & strike-through: DELETE~~
USPTO Browse			underlined & italicized: RE-ORDER
MID: Fxh4AZJElIVZMNBwMBgk8A==			pink: ADDITION
Date:	12/15/2011		blue + -->: REWORDING

USPTO Browse CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
ACQCol0009916		Please rate the clarity of the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Clarity
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009917		Please rate how well you understand the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Understand
			2		Radio button, scale, has don't know
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009918		Please rate this site on its use of short, clear sentences.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Sentences
		Please rate this site on its use of short, clear sentences.	2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
EDO07368		Which of the following best describes you?	Attorney/Agent/Support Staff		Radio button, one-up vertical	Single	Y	Skip Logic Group	Visitor Role
			Inventor
			Entrepreneur/Business Professional
			Research Professional					Randomize
			Librarian/Information Professional
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			USPTO Employee
			Other (please specify)	A				Anchor Answer Choice
EDO07369	A	LDonaldson: corrected 5/16/2011 Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
EDO07370		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
		Which of the following best describes your organization?	Non-profit/Non-governmental Organization
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			Non-U.S. Government
			College/University
			K-12 School					Randomize
			Individual / General public
			Foreign citizen
			Other (please specify)	A				Anchor Answer Choice
EDO07371	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
EDO07372		USPTO: added "daily…" How frequently do you visit this site?	Daily or almost daily		Dropdown (Select-one)	Single	Y		Frequency
			About once a week
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
EDO07373		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
EDO07374	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
EDO07375	A	USPTO: modified What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	E				Anchor Answer Choice
EDO07376	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
EDO07377	B	USPTO: modified What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations					randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
EDO07378	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
EDO07379	C	USPTO: modified What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
EDO07380	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
EDO07381		Were you able to accomplish your task(s) today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			Still looking	G2, G4
EDO07382	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
EDO07383	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
EDO07384	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO Web site?	Yes		Radio button, one-up vertical	Single	Y		USPTO Support Centers
			No
			Not sure
ACQCol0009941		If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply)	I did not visit the homepage today		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Homepage Interaction
			The top navigation menu
			The patents link located on the right side of the page
			The trademarks link located on the right side of the page
			The iplaw & policy link located on the right side of the page
			Site-wide search box (upper right corner)	S, Z
			Link to search for patents (upper right corner)
			Link to search for trademarks (upper right corner)
			One or more links under the "Popular Links" section
			Other links within the homepage
			Not Sure/Don't Remember		exclusive
EDO07386	S	Please tell us about your experience with the site-wide search box feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Box Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results					Randomize
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	I				Anchor Answer Choice
EDO07387	I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
ACQCol0009942	Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigate First?
			No, I went straight to the search feature
			Don't recall
EDO07388		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information/products
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
EDO07389	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
EDO07390		USPTO: added choices In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	2nd Source of Info
			Friend or colleague
			Commercial vendor
			Public library
			Law firm or law firm website
			Educational institutions
			Search engine					Randomize
			YouTube video
			Internet blogs or discussion forums
			Social networks (Facebook, My Space, Twitter)
			E-mail or other alerts from the USPTO
			News articles or reports
			Other Federal Web site (fedbizops, regulations.gov, etc.)
			Non-U.S. Government Web site
			Don't know
			None
			Other	Z				Anchor Answer Choice
EDO07391	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
ACQsmi0005382		LDonaldson: final wording per conversation 5/16/2011. suggest this question be moved up. Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
EDO07392		USPTO: not sure this is important What is your age?	18 and Under		Radio button, one-up vertical	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond
		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B, C, D, F, L	Radio button, one-up vertical	Single			Access Mobile Internet
			No
	A	Which of the following devices do you have?	A smartphone		Radio button, one-up vertical	Multi			Phone or Tablet
			A tablet
			None of these
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	C	Have you ever accessed USPTO's site using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so

Sheet 8: USPTO Custom Qsts (5-14-12)

Model Instance Name:			~~red & strike-through: DELETE~~
USPTO Browse			underlined & italicized: RE-ORDER
MID: Fxh4AZJElIVZMNBwMBgk8A==			pink: ADDITION
Date:	12/15/2011		blue + -->: REWORDING

USPTO Browse CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
ACQCol0009916		Please rate the clarity of the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Clarity
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009917		Please rate how well you understand the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Understand
			2		Radio button, scale, has don't know
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009918		Please rate this site on its use of short, clear sentences.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Sentences
		Please rate this site on its use of short, clear sentences.	2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
EDO07368		Which of the following best describes you?	Attorney/Agent/Support Staff		Radio button, one-up vertical	Single	Y	Skip Logic Group	Visitor Role
			Inventor
			Entrepreneur/Business Professional
			Research Professional					Randomize
			Librarian/Information Professional
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			USPTO Employee
			Other (please specify)	A				Anchor Answer Choice
EDO07369	A	LDonaldson: corrected 5/16/2011 Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
EDO07370		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
		Which of the following best describes your organization?	Non-profit/Non-governmental Organization
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			Non-U.S. Government
			College/University
			K-12 School					Randomize
			Individual / General public
			Foreign citizen
			Other (please specify)	A				Anchor Answer Choice
EDO07371	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
EDO07372		USPTO: added "daily…" How frequently do you visit this site?	Daily or almost daily		Dropdown (Select-one)	Single	Y		Frequency
			About once a week
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
EDO07373		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
EDO07374	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
EDO07375	A	USPTO: modified What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	E				Anchor Answer Choice
EDO07376	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
EDO07377	B	USPTO: modified What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations					randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
EDO07378	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
EDO07379	C	USPTO: modified What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
EDO07380	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
EDO07381		Were you able to accomplish your task(s) today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			Still looking	G2, G4
EDO07382	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
EDO07383	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
EDO07384	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO Web site?	Yes		Radio button, one-up vertical	Single	Y		USPTO Support Centers
			No
			Not sure
ACQCol0009941		If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply)	I did not visit the homepage today		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Homepage Interaction
			The top navigation menu
			The patents link located on the right side of the page
			The trademarks link located on the right side of the page
			The iplaw & policy link located on the right side of the page
			Site-wide search box (upper right corner)	S, Z
			Link to search for patents (upper right corner)
			Link to search for trademarks (upper right corner)
			One or more links under the "Popular Links" section
			Other links within the homepage
			Not Sure/Don't Remember		exclusive
EDO07386	S	Please tell us about your experience with the site-wide search box feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Box Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results					Randomize
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	I				Anchor Answer Choice
EDO07387	I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
ACQCol0009942	Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigate First?
			No, I went straight to the search feature
			Don't recall
EDO07388		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information/products
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
EDO07389	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
EDO07390		USPTO: added choices In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	2nd Source of Info
			Friend or colleague
			Commercial vendor
			Public library
			Law firm or law firm website
			Educational institutions
			Search engine					Randomize
			YouTube video
			Internet blogs or discussion forums
			Social networks (Facebook, My Space, Twitter)
			E-mail or other alerts from the USPTO
			News articles or reports
			Other Federal Web site (fedbizops, regulations.gov, etc.)
			Non-U.S. Government Web site
			Don't know
			None
			Other	Z				Anchor Answer Choice
EDO07391	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
ACQsmi0005382		LDonaldson: final wording per conversation 5/16/2011. suggest this question be moved up. Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
EDO07392		USPTO: not sure this is important What is your age?	~~under 18 --> 18 and Under~~		Radio button, one-up vertical	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond

Sheet 9: USPTO Custom Qsts (4-12-12)

Model Instance Name:			~~red & strike-through: DELETE~~
USPTO Browse			underlined & italicized: RE-ORDER
MID: Fxh4AZJElIVZMNBwMBgk8A==			pink: ADDITION
Date:	12/15/2011		blue + -->: REWORDING

USPTO Browse CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
ACQCol0009916		Please rate the clarity of the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Clarity
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009917		Please rate how well you understand the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Understand
			2		Radio button, scale, has don't know
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
ACQCol0009918		Please rate this site on its use of short, clear sentences.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Sentences
		Please rate this site on its use of short, clear sentences.	2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
EDO07368		Which of the following best describes you?	Attorney/Agent/Support Staff		Radio button, one-up vertical	Single	Y	Skip Logic Group	Visitor Role
			Inventor
			Entrepreneur/Business Professional
			Research Professional					Randomize
			Librarian/Information Professional
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			USPTO Employee
			Other (please specify)	A				Anchor Answer Choice
EDO07369	A	LDonaldson: corrected 5/16/2011 Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
EDO07370		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
		Which of the following best describes your organization?	Non-profit/Non-governmental Organization
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			Non-U.S. Government
			College/University
			K-12 School					Randomize
			Individual / General public
			Foreign citizen
			Other (please specify)	A				Anchor Answer Choice
EDO07371	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
EDO07372		USPTO: added "daily…" How frequently do you visit this site?	Daily or almost daily	R	Dropdown (Select-one)	Single	Y	~~Skip Logic Group~~	Frequency
			About once a week	R
			Two to three times per week	R
			About once a month	R
			Every few months	R
			Every 6 months or less often
			This is my first time visiting this site
~~ACQCol0009919~~	R	~~Do you find the recent enhancements made to the USPTO homepage to be:~~	~~An improvement over the previous homepage~~	B	~~radio button~~	~~Single~~	Y	~~Skip Logic Group~~	~~Redesign - Homepage~~
			~~Comparable to the previous homepage~~
			~~Inferior to the previous homepage~~	A
			~~Not sure/didn't notice a difference~~
			~~Did not visit the homepage~~
~~ACQCol0009920~~	A	~~Please tell us why you feel the new enhancements are inferior.~~			~~Text area, no char limit~~	~~Open~~	N	~~Skip Logic Group~~	~~OE_Inferior Homepage~~
~~ACQCol0009921~~	B	~~Please share with us your feedback on how the homepage has improved.~~			~~Text area, no char limit~~	~~Open~~	N	~~Skip Logic Group~~	~~OE_Improved Hoempage~~
EDO07373		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
EDO07374	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
EDO07375	A	USPTO: modified What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	E				Anchor Answer Choice
EDO07376	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
EDO07377	B	USPTO: modified What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations					randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
EDO07378	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
EDO07379	C	USPTO: modified What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
EDO07380	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
EDO07381		Were you able to accomplish your task(s) today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			Still looking	G2, G4
EDO07382	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
EDO07383	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
EDO07384	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO Web site?	Yes		Radio button, one-up vertical	Single	Y		USPTO Support Centers
			No
			Not sure
ACQCol0009941		If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply)	I did not visit the homepage today		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Homepage Interaction
			The top navigation menu
			The patents link located on the right side of the page
			The trademarks link located on the right side of the page
			The iplaw & policy link located on the right side of the page
			Site-wide search box (upper right corner)	S, Z
			Link to search for patents (upper right corner)
			Link to search for trademarks (upper right corner)
			One or more links under the "Popular Links" section
			Other links within the homepage
			Not Sure/Don't Remember		exclusive
EDO07386	S	Please tell us about your experience with the site-wide search box feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Box Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results					Randomize
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	I				Anchor Answer Choice
EDO07387	I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
ACQCol0009942	Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigate First?
			No, I went straight to the search feature
			Don't recall
EDO07388		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information/products
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
EDO07389	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
EDO07390		USPTO: added choices In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	2nd Source of Info
			Friend or colleague
			Commercial vendor
			Public library
			Law firm or law firm website
			Educational institutions
			Search engine					Randomize
			YouTube video
			Internet blogs or discussion forums
			Social networks (Facebook, My Space, Twitter)
			E-mail or other alerts from the USPTO
			News articles or reports
			Other Federal Web site (fedbizops, regulations.gov, etc.)
			Non-U.S. Government Web site
			Don't know
			None
			Other	Z				Anchor Answer Choice
EDO07391	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
ACQsmi0005382		LDonaldson: final wording per conversation 5/16/2011. suggest this question be moved up. Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
EDO07392		USPTO: not sure this is important What is your age?	under 18		Radio button, one-up vertical	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond

Sheet 10: USPTO Custom Qsts 12.20.2011

Model Instance Name:			~~red & strike-through: DELETE~~
USPTO Browse			underlined & italicized: RE-ORDER
MID: Fxh4AZJElIVZMNBwMBgk8A==			pink: ADDITION
Date:	12/15/2011		blue + -->: REWORDING

USPTO Browse CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		Please rate the clarity of the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Clarity
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
		Please rate how well you understand the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Understand
			2		Radio button, scale, has don't know
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
		Please rate this site on its use of short, clear sentences.	1 = Poor		Radio button, scale, has don't know	Single	Y		PL_Sentences
		Please rate this site on its use of short, clear sentences.	2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don't know
EDO07368		Which of the following best describes you?	Attorney/Agent/Support Staff		Radio button, one-up vertical	Single	Y	Skip Logic Group	Visitor Role
			Inventor
			Entrepreneur/Business Professional
			Research Professional					Randomize
			Librarian/Information Professional
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			USPTO Employee
			Other (please specify)	A				Anchor Answer Choice
EDO07369	A	LDonaldson: corrected 5/16/2011 Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
EDO07370		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
		Which of the following best describes your organization?	Non-profit/Non-governmental Organization
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			Non-U.S. Government
			College/University
			K-12 School					Randomize
			Individual / General public
			Foreign citizen
			Other (please specify)	A				Anchor Answer Choice
EDO07371	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
EDO07372		USPTO: added "daily…" How frequently do you visit this site?	Daily or almost daily	R	Dropdown (Select-one)	Single	Y	Skip Logic Group	Frequency
			About once a week	R
			Two to three times per week	R
			About once a month	R
			Every few months	R
			Every 6 months or less often
			This is my first time visiting this site
	R	Do you find the recent enhancements made to the USPTO homepage to be:	An improvement over the previous homepage	B	Dropdown (Select-one)	Single	Y	Skip Logic Group	Redesign - Homepage
			Comparable to the previous homepage
			Inferior to the previous homepage	A
			Not sure/didn’t notice a difference
			Did not visit the homepage
	A	Please tell us why you feel the new enhancements are inferior.			Text area, no char limit	Open	N	Skip Logic Group	OE_Inferior Homepage
	B	Please share with us your feedback on how the homepage has improved.			Text area, no char limit	Open	N	Skip Logic Group	OE_Improved Hoempage
EDO07373		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
EDO07374	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
EDO07375	A	USPTO: modified What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	E				Anchor Answer Choice
EDO07376	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
EDO07377	B	USPTO: modified What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations					randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
EDO07378	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
EDO07379	C	USPTO: modified What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
EDO07380	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
EDO07381		Were you able to accomplish your task(s) today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			Still looking	G2, G4
EDO07382	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
EDO07383	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
EDO07384	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO Web site?	Yes		Radio button, one-up vertical	Single	Y		USPTO Support Centers
			No
			Not sure
~~EDO07385~~		USPTO: changed from Patents search to site search ~~Did you use the site's search box located on the homepage today?~~	~~Yes~~	S	~~Radio button, one-up vertical~~	~~Single~~	Y	~~Skip Logic Group~~	~~Site Search Box~~
			No
			~~Not sure~~
		If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply)	I did not visit the homepage today		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Homepage Interaction
			The top navigation menu
			The patents link located on the right side of the page
			The trademarks link located on the right side of the page
			The iplaw & policy link located on the right side of the page
			Site-wide search box (upper right corner)	S, Z
			Link to search for patents (upper right corner)
			Link to search for trademarks (upper right corner)
			One or more links under the "Popular Links" section
			Other links within the homepage
			Not Sure/Don't Remember
EDO07386	S	Please tell us about your experience with the site's search box feature today. (Please select all that apply.) --> Please tell us about your experience with the site-wide search box feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Box Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results					Randomize
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	I				Anchor Answer Choice
EDO07387	I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
	Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigate First?
			No, I went straight to the search feature
			Don’t recall
EDO07388		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information/products
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
EDO07389	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
EDO07390		USPTO: added choices In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	2nd Source of Info
			Friend or colleague
			Commercial vendor
			Public library
			Law firm or law firm website
			Educational institutions
			Search engine					Randomize
			YouTube video
			Internet blogs or discussion forums
			Social networks (Facebook, My Space, Twitter)
			E-mail or other alerts from the USPTO
			News articles or reports
			Other Federal Web site (fedbizops, regulations.gov, etc.)
			Non-U.S. Government Web site
			Don't know
			None
			Other	Z				Anchor Answer Choice
EDO07391	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
ACQsmi0005382		LDonaldson: final wording per conversation 5/16/2011. suggest this question be moved up. Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
EDO07392		USPTO: not sure this is important What is your age?	under 18		Radio button, one-up vertical	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond

Sheet 11: USPTO Custom Qsts 5.19.2011

Model Instance Name:			~~red & strike-through: DELETE~~
USPTO Browse			underlined & italicized: RE-ORDER
MID: Fxh4AZJElIVZMNBwMBgk8A==			pink: ADDITION
Date:	5/17/2011		blue + -->: REWORDING

USPTO Browse CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
EDO07368		Which of the following best describes you?	Attorney/Agent/Support Staff		Radio button, one-up vertical	Single	Y	Skip Logic Group	Visitor Role
			Inventor
			Entrepreneur/Business Professional
			Research Professional					Randomize
			Librarian/Information Professional
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			USPTO Employee
			Other (please specify)	A				Anchor Answer Choice
EDO07369	A	LDonaldson: corrected 5/16/2011 Other primary reason --> description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
EDO07370		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
			Non-profit/Non-governmental Organization
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			Non-U.S. Government
			College/University
			K-12 School					Randomize
			Individual / General public
			Foreign citizen
			Other (please specify)	A				Anchor Answer Choice
EDO07371	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
EDO07372		USPTO: added "daily…" How frequently do you visit this site?	Daily or almost daily		Dropdown (Select-one)	Single	Y		Frequency
			About once a week
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
EDO07373		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
EDO07374	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
EDO07375	A	USPTO: modified What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			News & Events
			Other (please specify)	E				Anchor Answer Choice
EDO07376	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
EDO07377	B	USPTO: modified What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations					randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
EDO07378	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
EDO07379	C	USPTO: modified What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
EDO07380	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
EDO07381		Were you able to accomplish your task(s) today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			Not sure --> Still looking	G2, G4
EDO07382	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
EDO07383	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
EDO07384	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO Web site?	Yes		Radio button, one-up vertical	Single	Y		USPTO Support Centers
			No
			Not sure
EDO07385		USPTO: changed from Patents search to site search Did you use the site's search box located on the homepage today?	Yes	S	Radio button, one-up vertical	Single	Y	Skip Logic Group	Site Search Box
			No
			Not sure
EDO07386	S	Please tell us about your experience with the site's search box feature today. (Please select all that apply.)	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Box Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results					Randomize
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	I				Anchor Answer Choice
EDO07387	I	Please specify other Other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
EDO07388		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information/products
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
EDO07389	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
EDO07390		USPTO: added choices In addition to the USPTO web site --> website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	2nd Source of Info
			Friend or colleague
			Commercial vendor
			Public library
			Law firm or law firm website
			Educational institutions
			Search engine					Randomize
			YouTube video
			Internet blogs or discussion forums
			Social networks (Facebook, My Space, Twitter)
			E-mail or other alerts from the USPTO
			News articles or reports
			Other Federal Web site (fedbizops, regulations.gov, etc.)
			Non-U.S. Government Web site
			Don't know
			None
			Other	Z				Anchor Answer Choice
EDO07391	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
		LDonaldson: final wording per conversation 5/16/2011. suggest this question be moved up. Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
EDO07392		USPTO: not sure this is important What is your age?	under 18		Radio button, one-up vertical	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond
~~EDO07393~~		~~What additional features or options would you like to see added to USPTO.gov?~~			~~Text area, no char limit~~	~~Open~~	N		~~Improvements~~

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