767 2014 767 GSA Govsales 2013
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2014 767 GSA Govsales 2013_1-2-14.xlsx
2014 755 SSA Diagnostic Survey - 775 USPTO Mobile 2013
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current Custom Qsts
Custom Qsts (1-18-13)
Custom Qsts (1-11-13)
Custom Qsts (10-1-08)
Model Qsts (10-1-08)
Model Qsts (9-30-08)
Custom Qsts (9-30-08)
Custom Qsts (07-23-2008)
change_example CQsts (x-1-08)
Overview
Current Model QstsCurrent Custom Qsts
Custom Qsts (1-18-13)
Custom Qsts (1-11-13)
Custom Qsts (10-1-08)
Model Qsts (10-1-08)
Model Qsts (9-30-08)
Custom Qsts (9-30-08)
Custom Qsts (07-23-2008)
change_example CQsts (x-1-08)
Sheet 1: Current Model Qsts
| Model Instance Name: | |||||
| GovSales Survey | |||||
| MID: | hYR0MQ0MY4ss9dY5glFJ | ||||
| Date: | 7/22/2008 | ||||
| GovSales Survey MODEL QUESTION LIST | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| CURRENT QUESTIONS | |||||
| Functionality (1=Poor, 10=Excellent, Don't Know) | Satisfaction (1=Poor, 10=Excellent) | Likelihood to Return (1=Not Very Likely, 10=Very Likely) | |||
| 1 | Please rate the usefulness of the information provided on this site. | 21 | What is your overall satisfaction with this site? | 24 | How likely are you to return to this site? |
| 2 | Please rate the convenience of the information on this site. | 22 | How well does this site meet your expectations? | Recommend (1=Not Very Likely, 10=Very Likely) | |
| 3 | Please rate the <b>variety of information</b> on this site. | 23 | How does this site compare to your idea of an ideal website? | 25 | How likely are you to recommend this site to someone else? |
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Not Very Likely, 10=Very Likely) | ||||
| 4 | Please rate the visual appeal of the site. | 26 | How likely are you to use this site as your primary resource for browsing property or products for sale by the government? | ||
| 5 | Please rate the <b>balance of graphics and text</b> on this site. | ||||
| 6 | Please rate the <b>readability of the pages</b> on this site. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
| 7 | Please rate how well the site is organized. | ||||
| 8 | Please rate the options that are available for you to navigate on this site. | ||||
| 9 | Please rate how well the site layout helps you find what you are looking for. | ||||
| 10 | Please rate the number of clicks to get where you want on this site. | ||||
| Search (1=Poor, 10=Excellent, Don't Know) | |||||
| 11 | Please rate the relevance of search results on this site. | ||||
| 12 | Please rate the organization of search results on this site. | ||||
| 13 | Please rate how well the search results help you decide what to select. | ||||
| 14 | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| 15 | Please rate how <b>quickly pages load</b> on this site. | ||||
| 16 | Please rate the <b>consistency of speed from page to page</b> on this site. | ||||
| 17 | Please rate the <b>ability to load pages without getting error messages</b> on this site. | ||||
| Product Browsing (1=Poor, 10=Excellent, Don't Know) | |||||
| 18 | Please rate the ability to sort products by criteria that are important to you on this site. | ||||
| 19 | Please rate the ability to narrow choices to find the product(s) you are looking for on this site. | ||||
| 20 | Please rate how well the features on the site help you find the product(s) you are looking for. | ||||
| Product Descriptions (1=Poor, 10=Excellent, Don't Know) | |||||
| 21 | Please rate the thoroughness of product descriptions on this site. | ||||
| 22 | Please rate how <b>understandable the product descriptions</b> are on this site. | ||||
| 23 | Please rate how well the product descriptions provide answers to your questions. | ||||
Sheet 2: Current Custom Qsts
| Model Instance Name: | |||||||||
| GovSales Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: hYR0MQ0MY4ss9dY5glFJ | pink: ADDITION | ||||||||
| Date: | 1/11/2013 | blue + -->: REWORDING | |||||||
| violet (bold): SKIP-LOGIC | |||||||||
| GovSales Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text Current Question |
Answer Choices (limited to 50 characters) Current |
Skip To | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| 235 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | y | Visit Frequency | |||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| 7921 | What best describes you? | Citizen/General public | Radio button, one-up vertical | Single | y | Skip Logic Group* | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Other, please specify: | A | ||||||||
| 7922 | A | Other role | Text field, <100 char | n | Skip Logic Group* | OE_Role | |||
| 7926 | What source brought you to our site? | Search engine | Radio button, one-up vertical | Single | y | Skip Logic Group* | Source | ||
| Other government site | |||||||||
| Bookmark | |||||||||
| Referral / Link from another site | |||||||||
| Printed materials | |||||||||
| Media/news story | |||||||||
| Magazine advertisement | |||||||||
| Billboard | |||||||||
| GovSales representative at an event | I | ||||||||
| Other, please specify: | B | ||||||||
| 7927 | B | Other source | Text field, <100 char | n | Skip Logic Group* | OE_Source | |||
| ACQhar0020919 | I | Which event? | Text area, no char limit | n | Skip Logic Group* | OE_Event | |||
| AKR2329 | What area of the site were you primarily visiting today? | Houses | Radio button, one-up vertical | single | y | Skip Logic Group* | Primary Area Visiting | ||
| Buildings & Land | |||||||||
| Farms | |||||||||
| International Real Estate | |||||||||
| Vehicles & Parts | |||||||||
| Aviation & Marine | |||||||||
| Computers | |||||||||
| Electronics | |||||||||
| Communications | |||||||||
| Office | |||||||||
| Medical & Dental | |||||||||
| Industrial | |||||||||
| Clothing & Personal | |||||||||
| Household Goods | |||||||||
| Jewelry & Collectibles | |||||||||
| Sporting Goods | |||||||||
| Books & Music | |||||||||
| More/Other | C | ||||||||
| AKR2330 | C | Other area visited | Text field, <100 char | n | Skip Logic Group* | OE_Primary Area Visiting | |||
| 7923 | What is your primary reason for visiting the site today? | Just browsing the site | Radio button, one-up vertical | Single | y | Reason | |||
| Looking for: Real estate or property (houses, buildings, property and farms) | |||||||||
| Vehicles and parts | |||||||||
| Aviation or marine equipment | |||||||||
| Computers | |||||||||
| Electronics | |||||||||
| Communication and detection equipment | |||||||||
| Office supplies and equipment | |||||||||
| Medical, dental or veterinary supplies or equipment | |||||||||
| Industrial machinery, equipment or materials | |||||||||
| Clothing and personal items | |||||||||
| Household goods | |||||||||
| Jewelry and collectibles | |||||||||
| Sporting goods | |||||||||
| Books and music | |||||||||
| Other | |||||||||
| 8002 | I was able to access and search the GovSales.gov website for property available for sale to the public. | Yes | Radio button, one-up vertical | Single | y | Access | |||
| No | |||||||||
| 7924 | Did you find what you were looking for? | Yes | Radio button, one-up vertical | Single | y | Skip Logic Group* | Find | ||
| No | D | ||||||||
| Partially | |||||||||
| 7925 | D | If "No", what were you looking for? Please be brief and specific. | Skip Logic Group* | Info not found | |||||
| 7928 | What method do you use to find your information? | Site's search feature | Radio button, one-up vertical | Single | y | Skip Logic Group* | Method | ||
| Top navigation bar | |||||||||
| Quick links | |||||||||
| Just browsing | |||||||||
| Combination of search and navigation | |||||||||
| Other, please specify: | E | ||||||||
| 7929 | E | Other method | Text field, <100 char | n | Skip Logic Group* | OE_Method | |||
| AKR2331 | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | Search results were helpful | Checkbox, one-up vertical | Single | n | Skip Logic Group* | Search Difficulties | ||
| Results were not relevant/not what I wanted | |||||||||
| Too many results/I needed to refine my search | |||||||||
| Not enough results | |||||||||
| Returned NO results | |||||||||
| Received error message(s) | |||||||||
| Search speed was too slow | |||||||||
| I experienced a different search issue (please explain): | F | ||||||||
| AKR2332 | F | Other search difficulty | Text field, <100 char | n | Skip Logic Group* | OE_Search Difficulties | |||
| AKR2333 | How would you describe your navigation experience on this site today? (Please select all that apply.) | I had no difficulty navigating this site | Checkbox, one-up vertical | Single | n | Skip Logic Group* | Navigation Difficulties | ||
| Links often did not take me where I expected | |||||||||
| Had difficulty finding relevant information | |||||||||
| Links/labels are difficult to understand | |||||||||
| Too many links/navigational options to choose from | |||||||||
| Had technical difficulties (error messages, broken links, etc.) | |||||||||
| Could not navigate back to previous information | |||||||||
| I had a navigation difficulty not listed above: | G | ||||||||
| AKR2334 | G | Other navigational difficulty | Text field, <100 char | n | Skip Logic Group* | OE_Navigation Difficulties | |||
| AKR2335 | When you found the item/product of interest, which auction site were you redirected to? | Homesales.gov | Checkbox, one-up vertical | multi | y | Skip Logic Group* | Auction Site | ||
| USDA | |||||||||
| US Department of State | |||||||||
| Bid4Assets.com | |||||||||
| GSAacutions.gov | |||||||||
| Don't know | |||||||||
| Can't remember | |||||||||
| 7931 | Have you used any of the following websites? | Amazon | Checkbox, one-up vertical | Multi | y | Skip Logic Group* | Auction sites used | ||
| Bidz | |||||||||
| BizRate | |||||||||
| eBay | |||||||||
| Property Room | |||||||||
| uBid | |||||||||
| Yahoo Auctions | |||||||||
| Other, please specify: | H | ||||||||
| 7932 | H | Other website | Text field, <100 char | n | Skip Logic Group* | OE_Website | |||
| 7933 | If you could make one improvement to the site, what would it be? | Text area, no char limit | n | Improvement | |||||
| 7934 | Do you have any comments about our site? (Please specify) | Text area, no char limit | n | OE_Comments | |||||
Sheet 3: Custom Qsts (1-18-13)
| Model Instance Name: | |||||||||
| GovSales Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: hYR0MQ0MY4ss9dY5glFJ | pink: ADDITION | ||||||||
| Date: | 1/11/2013 | blue + -->: REWORDING | |||||||
| violet (bold): SKIP-LOGIC | |||||||||
| GovSales Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text Current Question |
Answer Choices (limited to 50 characters) Current |
Skip To | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| 235 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | y | Visit Frequency | |||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| 7921 | What best describes you? | Citizen/General public | Radio button, one-up vertical | Single | y | Skip Logic Group* | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Other, please specify: | A | ||||||||
| 7922 | A | Other role | Text field, <100 char | n | Skip Logic Group* | OE_Role | |||
| 7926 | What source brought you to our site? | Search engine | Radio button, one-up vertical | Single | y | Skip Logic Group* | Source | ||
| Other government site | |||||||||
| Bookmark | |||||||||
| Referral / Link from another site | |||||||||
| Printed materials | |||||||||
| Media/news story | |||||||||
| Magazine advertisement | |||||||||
| Billboard | |||||||||
| GovSales representative at an event | I | ||||||||
| Other, please specify: | B | ||||||||
| 7927 | B | Other source | Text field, <100 char | n | Skip Logic Group* | OE_Source | |||
| I | Which event? | Text area, no char limit | n | Skip Logic Group* | OE_Event | ||||
| AKR2329 | What area of the site were you primarily visiting today? | Houses | Radio button, one-up vertical | single | y | Skip Logic Group* | Primary Area Visiting | ||
| Buildings & Land | |||||||||
| Farms | |||||||||
| International Real Estate | |||||||||
| Vehicles & Parts | |||||||||
| Aviation & Marine | |||||||||
| Computers | |||||||||
| Electronics | |||||||||
| Communications | |||||||||
| Office | |||||||||
| Medical & Dental | |||||||||
| Industrial | |||||||||
| Clothing & Personal | |||||||||
| Household Goods | |||||||||
| Jewelry & Collectibles | |||||||||
| Sporting Goods | |||||||||
| Books & Music | |||||||||
| More/Other | C | ||||||||
| AKR2330 | C | Other area visited | Text field, <100 char | n | Skip Logic Group* | OE_Primary Area Visiting | |||
| 7923 | What is your primary reason for visiting the site today? | Just browsing the site | Radio button, one-up vertical | Single | y | Reason | |||
| Looking for: Real estate or property (houses, buildings, property and farms) | |||||||||
| Vehicles and parts | |||||||||
| Aviation or marine equipment | |||||||||
| Computers | |||||||||
| Electronics | |||||||||
| Communication and detection equipment | |||||||||
| Office supplies and equipment | |||||||||
| Medical, dental or veterinary supplies or equipment | |||||||||
| Industrial machinery, equipment or materials | |||||||||
| Clothing and personal items | |||||||||
| Household goods | |||||||||
| Jewelry and collectibles | |||||||||
| Sporting goods | |||||||||
| Books and music | |||||||||
| Other | |||||||||
| 8002 | I was able to access and search the GovSales.gov website for property available for sale to the public. | Yes | Radio button, one-up vertical | Single | y | Access | |||
| No | |||||||||
| 7924 | Did you find what you were looking for? | Yes | Radio button, one-up vertical | Single | y | Skip Logic Group* | Find | ||
| No | D | ||||||||
| Partially | |||||||||
| 7925 | D | If "No", what were you looking for? Please be brief and specific. | Skip Logic Group* | Info not found | |||||
| 7928 | What method do you use to find your information? | Site's search feature | Radio button, one-up vertical | Single | y | Skip Logic Group* | Method | ||
| Top navigation bar | |||||||||
| Quick links | |||||||||
| Just browsing | |||||||||
| Combination of search and navigation | |||||||||
| Other, please specify: | E | ||||||||
| 7929 | E | Other method | Text field, <100 char | n | Skip Logic Group* | OE_Method | |||
| AKR2331 | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | Search results were helpful | Checkbox, one-up vertical | Single | n | Skip Logic Group* | Search Difficulties | ||
| Results were not relevant/not what I wanted | |||||||||
| Too many results/I needed to refine my search | |||||||||
| Not enough results | |||||||||
| Returned NO results | |||||||||
| Received error message(s) | |||||||||
| Search speed was too slow | |||||||||
| I experienced a different search issue (please explain): | F | ||||||||
| AKR2332 | F | Other search difficulty | Text field, <100 char | n | Skip Logic Group* | OE_Search Difficulties | |||
| AKR2333 | How would you describe your navigation experience on this site today? (Please select all that apply.) | I had no difficulty navigating this site | Checkbox, one-up vertical | Single | n | Skip Logic Group* | Navigation Difficulties | ||
| Links often did not take me where I expected | |||||||||
| Had difficulty finding relevant information | |||||||||
| Links/labels are difficult to understand | |||||||||
| Too many links/navigational options to choose from | |||||||||
| Had technical difficulties (error messages, broken links, etc.) | |||||||||
| Could not navigate back to previous information | |||||||||
| I had a navigation difficulty not listed above: | G | ||||||||
| AKR2334 | G | Other navigational difficulty | Text field, <100 char | n | Skip Logic Group* | OE_Navigation Difficulties | |||
| AKR2335 | When you found the item/product of interest, which auction site were you redirected to? | Homesales.gov | Checkbox, one-up vertical | multi | y | Skip Logic Group* | Auction Site | ||
| USDA | |||||||||
| US Department of State | |||||||||
| Bid4Assets.com | |||||||||
| GSAacutions.gov | |||||||||
| Don't know | |||||||||
| Can't remember | |||||||||
| 7931 | Have you used any of the following websites? | Amazon | Checkbox, one-up vertical | Multi | y | Skip Logic Group* | Auction sites used | ||
| Bidz | |||||||||
| BizRate | |||||||||
| eBay | |||||||||
| Property Room | |||||||||
| uBid | |||||||||
| Yahoo Auctions | |||||||||
| Other, please specify: | H | ||||||||
| 7932 | H | Other website | Text field, <100 char | n | Skip Logic Group* | OE_Website | |||
| 7933 | If you could make one improvement to the site, what would it be? | Text area, no char limit | n | Improvement | |||||
| 7934 | Do you have any comments about our site? (Please specify) | Text area, no char limit | n | OE_Comments | |||||
Sheet 4: Custom Qsts (1-11-13)
| Model Instance Name: | |||||||||
| GovSales Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: hYR0MQ0MY4ss9dY5glFJ | pink: ADDITION | ||||||||
| Date: | 1/11/2013 | blue + -->: REWORDING | |||||||
| violet (bold): SKIP-LOGIC | |||||||||
| GovSales Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text Current Question |
Answer Choices (limited to 50 characters) Current |
Skip To | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| 235 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | y | Visit Frequency | |||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| 7921 | What best describes you? | Citizen/General public | Radio button, one-up vertical | Single | y | Skip Logic Group* | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Other, please specify: | A | ||||||||
| 7922 | A | Other role | Text field, <100 char | n | Skip Logic Group* | OE_Role | |||
| 7926 | What source brought you to our site? | Search engine | Radio button, one-up vertical | Single | y | Skip Logic Group* | Source | ||
| Other government site | |||||||||
| Bookmark | |||||||||
| Referral / Link from another site | |||||||||
| Printed materials | |||||||||
| Media/news story | |||||||||
| Magazine advertisement | |||||||||
| Billboard | |||||||||
| GovSales representative at an event | I | ||||||||
| Other, please specify: | B | ||||||||
| 7927 | B | Other source | Text field, <100 char | n | Skip Logic Group* | OE_Source | |||
| I | Which event? | Text area, no char limit | n | Skip Logic Group* | OE_Event | ||||
| AKR2329 | What area of the site were you primarily visiting today? | Houses | Radio button, one-up vertical | single | y | Skip Logic Group* | Primary Area Visiting | ||
| Buildings & Land | |||||||||
| Farms | |||||||||
| International Real Estate | |||||||||
| Vehicles & Parts | |||||||||
| Aviation & Marine | |||||||||
| Computers | |||||||||
| Electronics | |||||||||
| Communications | |||||||||
| Office | |||||||||
| Medical & Dental | |||||||||
| Industrial | |||||||||
| Clothing & Personal | |||||||||
| Household Goods | |||||||||
| Jewelry & Collectibles | |||||||||
| Sporting Goods | |||||||||
| Books & Music | |||||||||
| More/Other | C | ||||||||
| AKR2330 | C | Other area visited | Text field, <100 char | n | Skip Logic Group* | OE_Primary Area Visiting | |||
| 7923 | What is your primary reason for visiting the site today? | Just browsing the site | Radio button, one-up vertical | Single | y | Reason | |||
| Looking for: Real estate or property (houses, buildings, property and farms) | |||||||||
| Vehicles and parts | |||||||||
| Aviation or marine equipment | |||||||||
| Computers | |||||||||
| Electronics | |||||||||
| Communication and detection equipment | |||||||||
| Office supplies and equipment | |||||||||
| Medical, dental or veterinary supplies or equipment | |||||||||
| Industrial machinery, equipment or materials | |||||||||
| Clothing and personal items | |||||||||
| Household goods | |||||||||
| Jewelry and collectibles | |||||||||
| Sporting goods | |||||||||
| Books and music | |||||||||
| Other | |||||||||
| 8002 | I was able to access and search the GovSales.gov website for property available for sale to the public. | Yes | Radio button, one-up vertical | Single | y | Access | |||
| No | |||||||||
| 7924 | Did you find what you were looking for? | Yes | Radio button, one-up vertical | Single | y | Skip Logic Group* | Find | ||
| No | D | ||||||||
| Partially | |||||||||
| 7925 | D | If "No", what were you looking for? Please be brief and specific. | Skip Logic Group* | Info not found | |||||
| 7928 | What method do you use to find your information? | Site's search feature | Radio button, one-up vertical | Single | y | Skip Logic Group* | Method | ||
| Top navigation bar | |||||||||
| Quick links | |||||||||
| Just browsing | |||||||||
| Combination of search and navigation | |||||||||
| Other, please specify: | E | ||||||||
| 7929 | E | Other method | Text field, <100 char | n | Skip Logic Group* | OE_Method | |||
| AKR2331 | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | Search results were helpful | Radio button, one-up vertical | Single | n | Skip Logic Group* | Search Difficulties | ||
| Results were not relevant/not what I wanted | |||||||||
| Too many results/I needed to refine my search | |||||||||
| Not enough results | |||||||||
| Returned NO results | |||||||||
| Received error message(s) | |||||||||
| Search speed was too slow | |||||||||
| I experienced a different search issue (please explain): | F | ||||||||
| AKR2332 | F | Other search difficulty | Text field, <100 char | n | Skip Logic Group* | OE_Search Difficulties | |||
| AKR2333 | How would you describe your navigation experience on this site today? (Please select all that apply.) | I had no difficulty navigating this site | Radio button, one-up vertical | Single | n | Skip Logic Group* | Navigation Difficulties | ||
| Links often did not take me where I expected | |||||||||
| Had difficulty finding relevant information | |||||||||
| Links/labels are difficult to understand | |||||||||
| Too many links/navigational options to choose from | |||||||||
| Had technical difficulties (error messages, broken links, etc.) | |||||||||
| Could not navigate back to previous information | |||||||||
| I had a navigation difficulty not listed above: | G | ||||||||
| AKR2334 | G | Other navigational difficulty | Text field, <100 char | n | Skip Logic Group* | OE_Navigation Difficulties | |||
| AKR2335 | When you found the item/product of interest, which auction site were you redirected to? | Homesales.gov | Checkbox, one-up vertical | multi | y | Skip Logic Group* | Auction Site | ||
| USDA | |||||||||
| US Department of State | |||||||||
| Bid4Assets.com | |||||||||
| GSAacutions.gov | |||||||||
| Don't know | |||||||||
| Can't remember | |||||||||
| 7931 | Have you used any of the following websites? | Amazon | Checkbox, one-up vertical | Multi | y | Skip Logic Group* | Auction sites used | ||
| Bidz | |||||||||
| BizRate | |||||||||
| eBay | |||||||||
| Property Room | |||||||||
| uBid | |||||||||
| Yahoo Auctions | |||||||||
| Other, please specify: | H | ||||||||
| 7932 | H | Other website | Text field, <100 char | n | Skip Logic Group* | OE_Website | |||
| 7933 | If you could make one improvement to the site, what would it be? | Text area, no char limit | n | Improvement | |||||
| 7934 | Do you have any comments about our site? (Please specify) | Text area, no char limit | n | OE_Comments | |||||
Sheet 5: Custom Qsts (10-1-08)
| Model Instance Name: | ||||||||
| GovSales Survey | underlined & italicized: RE-ORDER | |||||||
| MID: hYR0MQ0MY4ss9dY5glFJ | pink: ADDITION | |||||||
| Date: | 7/22/2008 | blue + -->: REWORDING | ||||||
| violet (bold): SKIP-LOGIC | ||||||||
| GovSales Survey CUSTOM QUESTION LIST | ||||||||
| QID | Skip Logic Label | Question Text Current Question |
Question Text Proposed New Question |
Answer Choices (limited to 50 characters) Current |
Answer Choices Proposed New |
Type (select from list) | Single or Multi | Required Y/N |
| 235 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | y | |||
| More than once a day | ||||||||
| Daily | ||||||||
| About once a week | ||||||||
| About once a month | ||||||||
| Every 6 months or less | ||||||||
| 7921 | What best describes you? | Citizen/General public | Radio button, one-up vertical | Single | y | |||
| Government employee | ||||||||
| Reseller | ||||||||
| Realtor | ||||||||
| Car dealer | ||||||||
| Other, please specify: | ||||||||
| 7922 | Other role | Text field, <100 char | n | |||||
| 7926 | What source brought you to our site? | Search engine | Radio button, one-up vertical | Single | y | |||
| Other government site | ||||||||
| Bookmark | ||||||||
| Referral / Link from another site | ||||||||
| Printed materials | ||||||||
| Media/news story | ||||||||
| Other, please specify: | ||||||||
| 7927 | Other source | Text field, <100 char | n | |||||
| What area of the site were you primarily visiting today? | Houses | Radio button, one-up vertical | single | y | ||||
| Buildings & Land | ||||||||
| Farms | ||||||||
| International Real Estate | ||||||||
| Vehicles & Parts | ||||||||
| Aviation & Marine | ||||||||
| Computers | ||||||||
| Electronics | ||||||||
| Communications | ||||||||
| Office | ||||||||
| Medical & Dental | ||||||||
| Industrial | ||||||||
| Clothing & Personal | ||||||||
| Household Goods | ||||||||
| Jewelry & Collectibles | ||||||||
| Sporting Goods | ||||||||
| Books & Music | ||||||||
| More/Other (go to A) | ||||||||
| A | Other area visited | Text field, <100 char | n | |||||
| 7923 | What is your primary reason for visiting the site today? | Just browsing the site | Radio button, one-up vertical | Single | y | |||
| Looking for: Real estate or property (houses, buildings, property and farms) | ||||||||
| Vehicles and parts | ||||||||
| Aviation or marine equipment | ||||||||
| Computers | ||||||||
| Electronics | ||||||||
| Communication and detection equipment | ||||||||
| Office supplies and equipment | ||||||||
| Medical, dental or veterinary supplies or equipment | ||||||||
| Industrial machinery, equipment or materials | ||||||||
| Clothing and personal items | ||||||||
| Household goods | ||||||||
| Jewelry and collectibles | ||||||||
| Sporting goods | ||||||||
| Books and music | ||||||||
| Other | ||||||||
| 8002 | I was able to access and search the GovSales.gov website for property available for sale to the public. | Strongly disagree | Yes | Radio button, one-up vertical | Single | y | ||
| Disagree | No | |||||||
| Neither agree or disagree | ||||||||
| Agree | ||||||||
| Strongly Agree | ||||||||
| 7924 | Did you find what you were looking for? | Yes | Radio button, one-up vertical | Single | y | |||
| No | ||||||||
| Partially | ||||||||
| 7925 | If "No", what were you looking for? Please be brief and specific. | |||||||
| 7928 | What method do you use to find your information? | Site's search feature | Radio button, one-up vertical | Single | y | |||
| Top navigation bar | ||||||||
| Quick links | ||||||||
| Just browsing | ||||||||
| Combination of search and navigation | ||||||||
| Other, please specify: | ||||||||
| 7929 | Other method | Text field, <100 char | n | |||||
| If you used search today to find your information, did you encounter any difficulties with the search feature? | No problems were encountered | Radio button, one-up vertical | Single | n | ||||
| Returned too many results | ||||||||
| Returned no results | ||||||||
| Results were not relevant to my search terms | ||||||||
| Results were too similar/redundant | ||||||||
| I was not sure what words to use in my search | ||||||||
| Search required too many refinements to get what I wanted | ||||||||
| Search speed was too slow | ||||||||
| Other, please specify: (go to A) | ||||||||
| A | Other search difficulty | Text field, <100 char | n | |||||
| If you used navigational methods today to find your information, did you encounter any difficulties with the navigation capabilities on this site? | No problems were encountered | Radio button, one-up vertical | Single | n | ||||
| Could not find the appropriate navigational links on most of your web pages | ||||||||
| Could not get started or did not know where to begin | ||||||||
| Links/ headings are not intuitive enough | ||||||||
| Too many links or navigational choices | ||||||||
| Would often feel lost, and did not know where I was on your site | ||||||||
| Links did not take me where I expected | ||||||||
| Navigation did not support what I was trying to accomplish | ||||||||
| Could not navigate back to previous information | ||||||||
| Had difficulty finding detailed information on your web pages | ||||||||
| Had difficulty finding related information on your web pages | ||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | ||||||||
| Other, please specify: (go to A) | ||||||||
| A | Other navigational difficulty | Text field, <100 char | n | |||||
| When you found the item/product of interest, which auction site were you redirected to? | Homesales.gov | Checkbox, one-up vertical | multi | y | ||||
| USDA | ||||||||
| US Department of State | ||||||||
| Bid4Assets.com | ||||||||
| GSAacutions.gov | ||||||||
| Don't know | ||||||||
| Can't remember | ||||||||
| 7931 | If you answered "Yes" above, which other online auction sites have you used? | Have you used any of the following websites? | Bidz | Amazon | Checkbox, one-up vertical | Multi | y | |
| eBay | Bidz | |||||||
| Property Room | BizRate | |||||||
| uBid | eBay | |||||||
| Yahoo Auctions | Property Room | |||||||
| Other, please specify: | uBid | |||||||
| Yahoo Auctions | ||||||||
| Other, please specify: (go to A) | ||||||||
| 7932 | A | Other website | Text field, <100 char | n | ||||
| 7933 | If you could make one improvement to the site, what would it be? | Text area, no char limit | n | |||||
| 7934 | Do you have any other comments about our site? (Please specify) | Do you have any comments about our site? (Please specify) | Text area, no char limit | n | ||||
Sheet 6: Model Qsts (10-1-08)
| Model Instance Name: | ||||||
| GovSales Survey | ||||||
| MID: | hYR0MQ0MY4ss9dY5glFJ | |||||
| Date: | 7/22/2008 | |||||
| GovSales Survey MODEL QUESTION LIST | ||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | ||||||
| ELEMENTS (drivers of satisfaction) | ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| CURRENT QUESTIONS | PROPOSED NEW QUESTIONS | |||||
| Functionality (1=Poor, 10=Excellent, Don't Know) | Functionality (1=Poor, 10=Excellent, Don't Know) | Satisfaction (1=Poor, 10=Excellent) | Likelihood to Return (1=Not Very Likely, 10=Very Likely) | |||
| 1 | Please rate the usefulness of the information provided on this site. | Please rate the usefulness of the information provided on this site. | 21 | What is your overall satisfaction with this site? | 24 | How likely are you to return to this site? |
| 2 | Please rate the convenience of the information on this site. | Please rate the convenience of the information on this site. | 22 | How well does this site meet your expectations? | Recommend (1=Not Very Likely, 10=Very Likely) | |
| 3 | Please rate the ability to accomplish what you wanted to on this site. | Please rate the variety of information on this site. | 23 | How does this site compare to your idea of an ideal website? | 25 | How likely are you to recommend this site to someone else? |
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Not Very Likely, 10=Very Likely) | ||||
| 4 | Please rate the visual appeal of the site. | Please rate the visual appeal of this site. | 
|
26 | How likely are you to use this site as your primary resource for browsing property or products for sale by the government? | |
| 5 | Please rate the amount of graphics and text on each page of the site. | Please rate the balance of graphics and text on this site. | ||||
| 6 | Please rate the ease of reading the pages on this site. | Please rate the readability of the pages on this site. | 
|
|||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||
| 7 | Please rate how well the site is organized. | |||||
| 8 | Please rate the options that are available for you to navigate on this site. |
|
||||
| 9 | Please rate how well the site layout helps you find what you are looking for. | |||||
| 10 | Please rate the number of clicks to get where you want on this site. | |||||
| Search (1=Poor, 10=Excellent, Don't Know) | ||||||
| 11 | Please rate the relevance of search results on this site. | |||||
| 12 | Please rate the organization of search results on this site. | 
|
||||
| 13 | Please rate how well the search results help you decide what to select. | |||||
| 14 | Please rate how well the search feature helps you to narrow the results to find what you want. | |||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| 15 | Please rate the speed that pages load on this site. | Please rate how quickly pages load on this site. | ||||
| 16 | Please rate the consistency of speed from page-to-page on this site. | Please rate the consistency of speed from page to page on this site. | ||||
| 17 | Please rate the ability to load pages without getting errors on this site. | Please rate the ability to load pages without getting error messages on this site. | ||||
| Product Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||
| 18 | Please rate the ability to sort products by criteria that are important to you on this site. |
|
||||
| 19 | Please rate the ability to narrow choices to find the product(s) you are looking for on this site. | |||||
| 20 | Please rate how well the features on the site help you find the product(s) you are looking for. | |||||
| Product Descriptions (1=Poor, 10=Excellent, Don't Know) | Product Descriptions (1=Poor, 10=Excellent, Don't Know) | |||||
| 21 | Please rate the thoroughness of product descriptions on this site. | Please rate the thoroughness of product descriptions on this site. | ||||
| 22 | Please rate how easy it is for you to understand the product descriptions on this site. | Please rate how understandable the product descriptions are on this site. | ||||
| 23 | Please rate how well the product descriptions provide answers to your questions. | Please rate how well the product descriptions provide answers to your questions. | ||||
Sheet 7: Model Qsts (9-30-08)
| Model Instance Name: | |||||
| GovSales Survey | |||||
| MID: | hYR0MQ0MY4ss9dY5glFJ | ||||
| Date: | 7/22/2008 | ||||
| GovSales Survey MODEL QUESTION LIST | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Functionality (1=Poor, 10=Excellent, Don't Know) | Satisfaction (1=Poor, 10=Excellent) | Likelihood to Return (1=Not Very Likely, 10=Very Likely) | |||
| 1 | Please rate the usefulness of the information provided on this site. | 21 | What is your overall satisfaction with this site? | 24 | How likely are you to return to this site? |
| 2 | Please rate the convenience of the information on this site. | 22 | How well does this site meet your expectations? | Recommend (1=Not Very Likely, 10=Very Likely) | |
| 3 | Please rate the ability to accomplish what you wanted to on this site. | 23 | How does this site compare to your idea of an ideal website? | 25 | How likely are you to recommend this site to someone else? |
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Not Very Likely, 10=Very Likely) | ||||
| 4 | Please rate the visual appeal of the site. | 26 | How likely are you to use this site as your primary resource for browsing property or products for sale by the government? | ||
| 5 | Please rate the amount of graphics and text on each page of the site. | ||||
| 6 | Please rate the ease of reading the pages on this site. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
| 7 | Please rate how well the site is organized. | ||||
| 8 | Please rate the options that are available for you to navigate on this site. | ||||
| 9 | Please rate how well the site layout helps you find what you are looking for. | ||||
| 10 | Please rate the number of clicks to get where you want on this site. | 
|
|||
| Search (1=Poor, 10=Excellent, Don't Know) | |||||
| 11 | Please rate the relevance of search results on this site. | ||||
| 12 | Please rate the organization of search results on this site. | ||||
| 13 | Please rate how well the search results help you decide what to select. | ||||
| 14 | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| 15 | Please rate the speed that pages load on this site. | ||||
| 16 | Please rate the consistency of speed from page-to-page on this site. | ||||
| 17 | Please rate the ability to load pages without getting errors on this site. | ||||
| Product Browsing (1=Poor, 10=Excellent, Don't Know) | |||||
| 18 | Please rate the ability to sort products by criteria that are important to you on this site. | ||||
| 19 | Please rate the ability to narrow choices to find the product(s) you are looking for on this site. | ||||
| 20 | Please rate how well the features on the site help you find the product(s) you are looking for. | ||||
| Product Descriptions (1=Poor, 10=Excellent, Don't Know) | |||||
| 21 | Please rate the thoroughness of product descriptions on this site. | ||||
| 22 | Please rate how easy it is for you to understand the product descriptions on this site. | ||||
| 23 | Please rate how well the product descriptions provide answers to your questions. | ||||
Sheet 8: Custom Qsts (9-30-08)
| Model Instance Name: | ||||||
| GovSales Survey | underlined & italicized: RE-ORDER | |||||
| MID: hYR0MQ0MY4ss9dY5glFJ | pink: ADDITION | |||||
| Date: | 7/22/2008 | blue + -->: REWORDING | ||||
| violet (bold): SKIP-LOGIC | ||||||
| GovSales Survey CUSTOM QUESTION LIST | ||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Type (select from list) | Single or Multi | Required Y/N |
| 235 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | y | |
| More than once a day | ||||||
| Daily | ||||||
| About once a week | ||||||
| About once a month | ||||||
| Every 6 months or less | ||||||
| 7921 | What best describes you? | Citizen/General public | Radio button, one-up vertical | Single | y | |
| Government employee | ||||||
| Reseller | ||||||
| Realtor | ||||||
| Car dealer | ||||||
| Other, please specify: | ||||||
| 7922 | Other role | Text field, <100 char | n | |||
| 7923 | What is your primary reason for visiting the site today? | Just browsing the site | Radio button, one-up vertical | Single | y | |
| Looking for: Real estate or property (houses, buildings, property and farms) | ||||||
| Vehicles and parts | ||||||
| Aviation or marine equipment | ||||||
| Computers | ||||||
| Electronics | ||||||
| Communication and detection equipment | ||||||
| Office supplies and equipment | ||||||
| Medical, dental or veterinary supplies or equipment | ||||||
| Industrial machinery, equipment or materials | ||||||
| Clothing and personal items | ||||||
| Household goods | ||||||
| Jewelry and collectibles | ||||||
| Sporting goods | ||||||
| Books and music | ||||||
| Other | ||||||
| 8002 | I was able to access and search the GovSales.gov website for property available for sale to the public. | Strongly disagree | Radio button, one-up vertical | Single | y | |
| Disagree | ||||||
| Neither agree or disagree | ||||||
| Agree | ||||||
| Strongly Agree | ||||||
| 7924 | Did you find what you were looking for? | Yes | Radio button, one-up vertical | Single | y | |
| No | ||||||
| Partially | ||||||
| 7925 | If "No", what were you looking for? Please be brief and specific. | |||||
| 7926 | What source brought you to our site? | Search engine | Radio button, one-up vertical | Single | y | |
| Other government site | ||||||
| Bookmark | ||||||
| Referral / Link from another site | ||||||
| Printed materials | ||||||
| Media/news story | ||||||
| Other, please specify: | ||||||
| 7927 | Other source | Text field, <100 char | n | |||
| 7928 | What method do you use to find your information? | Site's search feature | Radio button, one-up vertical | Single | y | |
| Top navigation bar | ||||||
| Quick links | ||||||
| Just browsing | ||||||
| Combination of search and navigation | ||||||
| Other, please specify: | ||||||
| 7929 | Other method | Text field, <100 char | n | |||
| 7930 | Have you ever used an online auction website before? | Yes | Radio button, one-up vertical | Single | y | |
| No | ||||||
| 7931 | If you answered "Yes" above, which other online auction sites have you used? | Bidz | Checkbox, one-up vertical | Multi | N | |
| eBay | ||||||
| Property Room | ||||||
| uBid | ||||||
| Yahoo Auctions | ||||||
| Other, please specify: | ||||||
| 7932 | Other website | Text field, <100 char | n | |||
| 7933 | If you could make one improvement to the site, what would it be? | Text area, no char limit | n | |||
| 7934 | Do you have any other comments about our site? (Please specify) | Text area, no char limit | n | |||
Sheet 9: Custom Qsts (07-23-2008)
| Model Instance Name: | ||||||
| GovSales Survey | underlined & italicized: RE-ORDER | |||||
| MID: hYR0MQ0MY4ss9dY5glFJ | pink: ADDITION | |||||
| Date: | 7/22/2008 | blue + -->: REWORDING | ||||
| violet (bold): SKIP-LOGIC | ||||||
| GovSales Survey CUSTOM QUESTION LIST | ||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Type (select from list) | Single or Multi | Required Y/N |
| 235 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | y | |
| More than once a day | ||||||
| Daily | ||||||
| About once a week | ||||||
| About once a month | ||||||
| Every 6 months or less | ||||||
| 7921 | What best describes you? | Citizen/General public | Radio button, one-up vertical | Single | y | |
| Government employee | ||||||
| Reseller | ||||||
| Realtor | ||||||
| Car dealer | ||||||
| Other, please specify: | ||||||
| 7922 | Other role | Text field, <100 char | n | |||
| 7923 | What is your primary reason for visiting the site today? | Just browsing the site | Radio button, one-up vertical | Single | y | |
| Looking for: Real estate or property (houses, buildings, property and farms) | ||||||
| Vehicles and parts | ||||||
| Aviation or marine equipment | ||||||
| Computers | ||||||
| Electronics | ||||||
| Communication and detection equipment | ||||||
| Office supplies and equipment | ||||||
| Medical, dental or veterinary supplies or equipment | ||||||
| Industrial machinery, equipment or materials | ||||||
| Clothing and personal items | ||||||
| Household goods | ||||||
| Jewelry and collectibles | ||||||
| Sporting goods | ||||||
| Books and music | ||||||
| Other | ||||||
| 8002 | I was able to access and search the GovSales.gov website for property available for sale to the public. | Strongly disagree | Radio button, one-up vertical | Single | y | |
| Disagree | ||||||
| Neither agree or disagree | ||||||
| Agree | ||||||
| Strongly Agree | ||||||
| 7924 | Did you find what you were looking for? | Yes | Radio button, one-up vertical | Single | y | |
| No | ||||||
| Partially | ||||||
| 7925 | If "No", what were you looking for? Please be brief and specific. | |||||
| 7926 | What source brought you to our site? | Search engine | Radio button, one-up vertical | Single | y | |
| Other government site | ||||||
| Bookmark | ||||||
| Referral / Link from another site | ||||||
| Printed materials | ||||||
| Media/news story | ||||||
| Other, please specify: | ||||||
| 7927 | Other source | Text field, <100 char | n | |||
| 7928 | What method do you use to find your information? | Site's search feature | Radio button, one-up vertical | Single | y | |
| Top navigation bar | ||||||
| Quick links | ||||||
| Just browsing | ||||||
| Combination of search and navigation | ||||||
| Other, please specify: | ||||||
| 7929 | Other method | Text field, <100 char | n | |||
| 7930 | Have you ever used an online auction website before? | Yes | Radio button, one-up vertical | Single | y | |
| No | ||||||
| 7931 | If you answered "Yes" above, which other online auction sites have you used? | Bidz | Radio button, one-up vertical | S | N | |
| eBay | ||||||
| Property Room | ||||||
| uBid | ||||||
| Yahoo Auctions | ||||||
| Other, please specify: | ||||||
| 7932 | Other website | Text field, <100 char | n | |||
| 7933 | If you could make one improvement to the site, what would it be? | Text area, no char limit | n | |||
| 7934 | Do you have any other comments about our site? (Please specify) | Text area, no char limit | n | |||
Sheet 10: change_example CQsts (x-1-08)
| Model Instance Name: | |||||||||||||
| GovSales Survey | underlined & italicized: RE-ORDER | ||||||||||||
| MID: hYR0MQ0MY4ss9dY5glFJ | pink: ADDITION | ||||||||||||
| Date: | 3/1/2008 | blue + -->: REWORDING | |||||||||||
| violet (bold): SKIP-LOGIC | |||||||||||||
| GovSales Survey CUSTOM QUESTION LIST | |||||||||||||
| QID | Skip Logic Label | Question Text
|
Type (select from list) | Single or Multi | Required Y/N |
||||||||
| CQ0004444 | How frequently do you visit this site? | Daily | Dropdown (Select-one) | Single | Y | Types | |||||||
| 2-3 times a week --> Two to three times per week | Open-ended | ||||||||||||
| About once a month | Text Field – limited to 100 characters | ||||||||||||
| Every few months | Text Area – no character limit | ||||||||||||
| Every 6 months or less often | Dropdown (Select-one) | ||||||||||||
| This is my first time visiting this site | Radio Button One Up Vertical | ||||||||||||
| CQ0004444 | Are you a registered user on this site? | I am registered |
Radio Button One Up Vertical | Single | Y | Radio Button Two Up Vertical | |||||||
| I am not registered, and do not intend to (go to A) | Radio Button Three Up Vertical | ||||||||||||
| I am not registered, but intend to register during my visit today | Radio Button Scale Has Don’t Know | ||||||||||||
| A | Please explain why you do not intend to register? | Open-ended | N | Radio Button Scale No Don’t Know | |||||||||
| Checkbox One Up Vertical | |||||||||||||
| Checkbox Two Up Vertical | |||||||||||||
| Checkbox Three Up Vertical | |||||||||||||
| Select-multiple Show Two | |||||||||||||
| Select-multiple Show Three | |||||||||||||
| Select-multiple Show Four | |||||||||||||
| CQ0004444 | What best describes your primary reason for visiting the site today? | Researching products for possible inclusion in a design (go to A) | Radio Button One Up Vertical | Single | Y | ||||||||
| Gathering information on a product or manufacturer specified in a design (go to B) | |||||||||||||
| Other (please specify) | |||||||||||||
| A | What type of information were you looking for when researching products for the possible inclusion in a design? | Checkbox One Up Vertical | Multi | Y | |||||||||
| Spec | |||||||||||||
| 3D models | |||||||||||||
| Green information | |||||||||||||
| Product application | |||||||||||||
| Manufacturer's contacts | |||||||||||||
| Cost | |||||||||||||
| Other (please specify) | |||||||||||||
| B | What type of information were you looking for when researching products for the possible inclusion in a design? | CAD | Checkbox One Up Vertical | Multi | Y | ||||||||
| Spec | |||||||||||||
| 3D models | |||||||||||||
| Green information | |||||||||||||
| Product application | |||||||||||||
| Manufacturer's contacts | |||||||||||||
| Cost | |||||||||||||
| Other (please specify) | |||||||||||||
| CQ0004444 | How were you primarily seeking information on sweets.com? | Search by keyword feature | Radio Button One Up Vertical | Single | Y | ||||||||
| Browse by master format feature | |||||||||||||
| Other (please specify) | |||||||||||||
| CQ0004444 | Were you able to find what you were looking for today? | Yes | Radio Button One Up Vertical | Single | Y | ||||||||
| No (go to A then B) | |||||||||||||
| Not sure (go to C then D) | |||||||||||||
| A | Why were you not able to find what you were looking for? | I could not find the manufacturer I was looking for | Radio Button One Up Vertical | Single | Y | ||||||||
| I could not find the product I was looking for | |||||||||||||
| I haven’t completed my search on sweets.com yet | |||||||||||||
| The search results did not appear relevant | |||||||||||||
| Other (please specify) | |||||||||||||
| B | Since you could not find what you were looking for, what do you plan to do next? | Continue looking for the information at this site | Dropdown (Select-one) | Single | Y | ||||||||
| Call Sweets.com customer service | |||||||||||||
| E-mail Sweets.com customer service | |||||||||||||
| Return to this site later and try again | |||||||||||||
| Conduct a new internet search | |||||||||||||
| Visit other building product sites (go to E) | |||||||||||||
| Other (please specify) | |||||||||||||
| C | Why were you not sure? | I haven’t completed my search on sweets.com yet | Radio Button One Up Vertical | Single | Y | ||||||||
| I am not sure how to find the product I am looking for | |||||||||||||
| Could not find the product I was looking for under the division it should be listed in | |||||||||||||
| The search results did not appear relevant | |||||||||||||
| Other (please specify) | |||||||||||||
| D | Since you were not sure, what do you plan to do next? | Continue looking for the information at this site | Dropdown (Select-one) | Single | Y | ||||||||
| Call Sweets.com customer service | |||||||||||||
| E-mail Sweets.com customer service | |||||||||||||
| Return to this site later and try again | |||||||||||||
| Conduct a new internet search | |||||||||||||
| Visit other building product sites (go to F) | |||||||||||||
| Other (please specify) | |||||||||||||
| E | What other site(s) do you plan to visit? | Open-ended | N | ||||||||||
| F | What other site(s) do you plan to visit? | Open-ended | N | ||||||||||
| CQ0004444 | What other sources do you use to search for construction product information? | Checkbox One Up Vertical | Multi | Y | |||||||||
| Other search engine (i.e.: Yahoo!, Teoma, Dogpile, etc.) | |||||||||||||
| Reed First Source | |||||||||||||
| 4specs | |||||||||||||
| Arcat | |||||||||||||
| Manufacturers websites | |||||||||||||
| Sweets catalog | |||||||||||||
| Other (please specify) | |||||||||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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