778 2014 778 Fmcsa 2-28-14

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Overview

Welcome and Thank You Text
Current Model Qsts
Custom Qsts 2-14-2014
Current Custom Qsts

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
FMCSA Satisfaction Survey v2
MID:	Is5BUVkg5cYYIodcMp5ARg==
Date:	4/12/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the Federal Motor Carrier Safety Administration (FMCSA), U.S. Department of Transportation website. You have been randomly selected to take part in this survey that is being conducted by ForeSee Results on behalf of the FMCSA. Please take a minute or two to give us your opinions. The feedback you provide will help FMCSA enhance its site and serve you better in the future. All results are strictly confidential.
					Thank You Text Example
	Thank You Text
	Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.

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Sheet 2: Current Model Qsts

Model Instance Name:
FMCSA Satisfaction Survey v2
MID:	Is5BUVkg5cYYIodcMp5ARg==
Date:	4/12/2013
FMCSA Satisfaction Survey v2Model Question List
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
	Please rate your perception of the accuracy of information on this site.		What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		How likely are you to return to this site?
	Please rate the quality of information on this site.		How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
	Please rate the freshness of content on this site.		How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
	Please rate the visual appeal of this site.				How likely are you to use this site as your primary resource for obtaining information about FMCSA programs?
	Please rate the balance of graphics and text on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
	Please rate the readability of the pages on this site.				I can count on this agency to act in my best interests.
	Navigation (1=Poor, 10=Excellent, Don't Know)				I consider this agency to be trustworthy.
	Please rate how well the site is organized.				This agency can be trusted to do what is right.
	Please rate the options available for navigating this site.
	Please rate how well the site layout helps you find what you are looking for.
	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
	Please rate the relevance of search results on this site.
	Please rate the organization of search results on this site.
	Please rate how well the search results help you decide what to select.
	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
	Please rate how quickly pages load on this site.
	Please rate the consistency of speed from page to page on this site.
	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
	Please rate how thoroughly this website discloses information about what this agency is doing.
	Please rate how quickly agency information is made available on this website.
	Please rate how well information about this agency's actions can be accessed by the public on this website.

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Sheet 3: Custom Qsts 2-14-2014

Model Instance Name: FMCSA Satisfaction Survey v2			red & strike-through: DELETE
			underlined & italicized: RE-ORDER
MID: Is5BUVkg5cYYIodcMp5ARg==			pink: ADDITION
Date:	2/14/2014		blue + -->: REWORDING
CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
AML000026		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y	Skip Logic Group	Frequency of visits
			Daily	A
			Weekly	A
			Monthly	A
			1 to 4 Times Per Year	A
NEW	A	Did you notice any changes to the FMCSA home page during your visit today?	Yes	B, C	Radio button, one-up vertical	Single	Y
			No
NEW	B	The new website made it easier to determine which section I needed to navigate to.	Strongly Disagree		Radio button, scale, has don't know	Single	Y
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
NEW	C	The new layout on the website made it easier to find the information I was looking for.	Strongly Disagree		Radio button, scale, has don't know	Single	Y
			Disagree
			Neutral
			Agree
			Strongly Agree
			Don't know
AML000027		How would you best describe yourself?	Broker		Dropdown (Select-one)	Single	Y	Skip Logic Group	Describe yourself
			Consultant
			Driver
			Federal, State, or Local Government Staff (but not FMCSA)
			FMCSA staff
			General Public
			Insurance Professional
			Legal Professional
			Medical Professional
			Owner / Operator
			Press / Media
			Researcher / Student
			Safety Professional
			Truck / Bus Company Staff
			Truck / Bus Company Management
			Truck / Bus Group or Association Staff
			Other	A
AML000028	A	If you answered "other" to 'which category describes you best', please specify:			Text area, no char limit		N	Skip Logic Group	Other_Describes you
AML000029		What best describes your organization?	Operates large trucks or buses as the primary business		Drop down, select one	Single	Y		Describes Organization
			Operates large trucks or buses, but not as the primary business
			Supports the Motor Carrier Industry (e.g., Consulting, Legal)
			Association
			Household Goods Mover
			Government
			Press / Media
			Medical
			Educational
			Other
AML000030		How many years have you been involved with the Motor Carrier industry?	Less than 1 year		Drop down, select one	Single	Y		Years with Motor Carrier
			1 to 3
			4 to 10
			More than 10
			Does not apply
AML000031		If you work with or for a motor carrier, how many trucks and/or buses does that company operate (leased or owned)?	1 to 6		Drop down, select one	Single	Y		If work with MC trucks
			7 to 20
			21 to 100
			More than 100
			Does not apply
AML000032		What type of information were you primarily looking for on this website?	Rules & Regulations		Radio button, one-up vertical	Single	Y	Skip Logic Group	Looking for
			Hazardous Materials
			Registration, Licensing & Insurance
			Safety & Security
			Facts, Research & Technology
			Forms
			Consumer Information
			Contact Information
			General Information About FMCSA
			Cross Border
			Medical Programs
			Training Programs for FMCSA and Field Staff
			How to file a household goods consumer complaint
			How to file a commercial or safety complaint
			Other	A
AML000033	A	What type of information were you looking for?			Text field, <100 char		N	Skip Logic Group	Other - type of information
ACQWro0009884		Did you find what you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did you find it
			No	A, B
			Still Looking
	A	No, I wanted to:			Text area, no char limit		N	Skip Logic Group	OE_Did not find
	B	What will you do next? (Please select all that apply.)	Nothing, although I did not find/complete what I wanted		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Do next
			Try the site again later
			Call the FMCSA toll free number
			Try to contact FMCSA by e-mail
			Other (please specify)	C
	C	What else will you do next?			Text area, no char limit		N	Skip Logic Group	OE_Do next
AML000034		Which of the following did you primarily use on this website today to find the information you were looking for?	Alphabetical Keyword List		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Primarily use to find info
			Left-Hand Navigation Menu	B
			Website Links in the Text
			Search Box on this Site	C, D
			Site Map
			Tabs at Top of the Page
			Other	A
AML000035	A	How did you primarily look for information on the site today?			Text field, <100 char		N	Skip Logic Group	Other - find information
	B	Was the left-hand navigation menu helpful?	Yes		Radio button, one-up vertical	Single	N	Skip Logic Group	Nav Helpful
			No
AML000039		Did you use the search feature today?	Yes	A,B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Search
			No
AML000040	A C	Were the search results helpful?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search Helpful
			No
AML000041	B D	Did you encounter any difficulty with the search feature?	Yes	C E	Radio button, one-up vertical	Single	Y	Skip Logic Group	Encounter Search Difficulty
			No
AML000042	C E	What type of difficulty did you primarily encounter?	It returned no results		Drop down, select one	Single	Y	Skip Logic Group	Search Difficulties
			It returned too many results
			It returned too few results
			Results links were broken	D F
			Results were not relevant to my search terms or needs	E G
			Results were too similar/redundant
			Search required too many attempts
			I was not sure what words to use in my search
			Search speed was too slow
			Search results were not organized well
			Other	F H
AML000043	D F	Which results links were broken?			Text area, no char limit		N	Skip Logic Group	OE_Broken Search Links
AML000044	E G	What search term/keyword did you use?			Text area, no char limit		N	Skip Logic Group	OE_Search Keywords Used
AML000045	F H	What type of difficulty did you primarily encounter?			Text area, no char limit		N	Skip Logic Group	OE_Search Difficulties
AML000036		How would you describe your navigation experience on this site today? (Please select all that apply.)	Did not have difficulty while looking for information on this site		Checkbox, one-up vertical	Single	Y	Skip Logic Group	Navigation
			Links did not take me where I expected
			Links/labels were difficult to understand
			Had technical difficulties (e.g. broken links, error messages, etc.)	A
			Did not know how to get back to previous pages visited
			To many links to choose from
			Other	B
AML000037	A	What technical difficulties did you encounter?			Text area, no char limit		N	Skip Logic Group	OE_Technical Difficulties
AML000038	B	What other difficulty did you have while looking for information on this site?			Text area, no char limit		N	Skip Logic Group	OE_Navigation
AML000046		On the FMCSA main website, which enhancement would help you most?	Simplify the online registration process		Drop down, select one	Single	Y	OPS Group	Which enhancement
			Make it easier to look up information about a company
			Reduce amount of information on each page
			Make it easier to find information on a page
			Improve navigation between sections of the site
			Make the FMCSA search function easier to use
			Does not apply
			Visit other building product sites
			Other (please specify)	A
AML000047	A	Which enhancement would help you the most on the FMCSA main site?			Text field, <100 char		N	OPS Group	Other - enhancement
		Do you use a mobile device (smartphone, tablet, etc.) to access the web?	Yes	A, C, D	Radio button, one-up vertical	Single	Y	Skip Logic Group	Use mobile
			No
	A	On what types of mobile devices do you typically access websites? (Please select all that apply.)	Smartphone (iPhone, Android, Google phone, etc.)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile type
			Tablet (iPad, Nexus tablet, etc.)
			Other type of mobile device (please specify)	B
	B	What other type of mobile device do you use?			Text area, no char limit		N	Skip Logic Group	OE_Mobile type
	C	Have you used FMCSA's mobile website in the past 90 days?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Used mobile 90d
			No
	D	What information would you like to see on FMCSA's mobile website?			Text area, no char limit		N	Skip Logic Group	Preferred info mobile
AML000048		What information would you like to see on this website that is not currently available?			Text area, no char limit		N		Info to see
AML000049		What can FMCSA do to improve this website?			Text area, no char limit		N		How to improve
AML000050		If FMCSA provided a page dedicated to one specific topic, what topic would be most helpful to you?			Text area, no char limit		N		Topic most helpful

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Sheet 4: Current Custom Qsts

Model Instance Name: FMCSA Satisfaction Survey v2			red & strike-through: DELETE
			underlined & italicized: RE-ORDER
MID: Is5BUVkg5cYYIodcMp5ARg==			pink: ADDITION
Date:	4/12/2013		blue + -->: REWORDING
CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
AML000026		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y		Frequency of visits
			Daily
			Weekly
			Monthly
			1 to 4 Times Per Year
AML000027		How would you best describe yourself?	Broker		Dropdown (Select-one)	Single	Y	Skip Logic Group	Describe yourself
			Consultant
			Driver
			Federal, State, or Local Government Staff (but not FMCSA)
			FMCSA staff
			General Public
			Insurance Professional
			Legal Professional
			Medical Professional
			Owner / Operator
			Press / Media
			Researcher / Student
			Safety Professional
			Truck / Bus Company Staff
			Truck / Bus Company Management
			Truck / Bus Group or Association Staff
			Other	A
AML000028	A	If you answered "other" to 'which category describes you best', please specify:			Text area, no char limit		N	Skip Logic Group	Other_Describes you
AML000029		What best describes your organization?	Operates large trucks or buses as the primary business		Drop down, select one	Single	Y		Describes Organization
			Operates large trucks or buses, but not as the primary business
			Supports the Motor Carrier Industry (e.g., Consulting, Legal)
			Association
			Household Goods Mover
			Government
			Press / Media
			Medical
			Educational
			Other
AML000030		How many years have you been involved with the Motor Carrier industry?	Less than 1 year		Drop down, select one	Single	Y		Years with Motor Carrier
			1 to 3
			4 to 10
			More than 10
			Does not apply
AML000031		If you work with or for a motor carrier, how many trucks and/or buses does that company operate (leased or owned)?	1 to 6		Drop down, select one	Single	Y		If work with MC trucks
			7 to 20
			21 to 100
			More than 100
			Does not apply
AML000032		What type of information were you primarily looking for on this website?	Rules & Regulations		Radio button, one-up vertical	Single	Y	Skip Logic Group	Looking for
			Hazardous Materials
			Registration, Licensing & Insurance
			Safety & Security
			Facts, Research & Technology
			Forms
			Consumer Information
			Contact Information
			General Information About FMCSA
			Cross Border
			Medical Programs
			Training Programs for FMCSA and Field Staff
			How to file a household goods consumer complaint
			How to file a commercial or safety complaint
			Other	A
AML000033	A	What type of information were you looking for?			Text field, <100 char		N	Skip Logic Group	Other - type of information
ACQWro0009884		Did you find what you were looking for today?	Yes		Radio button, one-up vertical	S	Y		Did you find it
			No
			Still Looking
AML000034		Which of the following did you primarily use on this website today to find the information?	Alphabetical Keyword List		Radio button, one-up vertical	Single	Y	Skip Logic Group	Primarily use to find info
			Left-Hand Navigation
			Website Links in the Text
			Search Box on this Site
			Site Map
			Tabs at Top of the Page
			Other	A
AML000035	A	How did you primarily look for information on the site today?			Text field, <100 char		N	Skip Logic Group	Other - find information
AML000036		How would you describe your navigation experience on this site today? (Please select all that apply.)	Did not have difficulty while looking for information on this site		Checkbox, one-up vertical	Single	Y	Skip Logic Group	Navigation
			Links did not take me where I expected
			Links/labels were difficult to understand
			Had technical difficulties (e.g. broken links, error messages, etc.)	A
			Did not know how to get back to previous pages visited
			To many links to choose from
			Other	B
AML000037	A	What technical difficulties did you encounter?			Text area, no char limit		N	Skip Logic Group	OE_Technical Difficulties
AML000038	B	What other difficulty did you have while looking for information on this site?			Text area, no char limit		N	Skip Logic Group	OE_Navigation
AML000039		Did you use the search feature today?	Yes	A,B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Search
			No
AML000040	A	Were the search results helpful?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search Helpful
			No
AML000041	B	Did you encounter any difficulty with the search feature?	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Encounter Search Difficulty
			No
AML000042	C	What type of difficulty did you primarily encounter?	It returned no results		Drop down, select one	Single	Y	Skip Logic Group	Search Difficulties
			It returned too many results
			It returned too few results
			Results links were broken	D
			Results were not relevant to my search terms or needs	E
			Results were too similar/redundant
			Search required too many attempts
			I was not sure what words to use in my search
			Search speed was too slow
			Search results were not organized well
			Other	F
AML000043	D	Which results links were broken?			Text area, no char limit		N	Skip Logic Group	OE_Broken Search Links
AML000044	E	What search term/keyword did you use?			Text area, no char limit		N	Skip Logic Group	OE_Search Keywords Used
AML000045	F	What type of difficulty did you primarily encounter?			Text area, no char limit		N	Skip Logic Group	OE_Search Difficulties
AML000046		On the FMCSA main website, which enhancement would help you most?	Simplify the online registration process		Drop down, select one	Single	Y	OPS Group	Which enhancement
			Make it easier to look up information about a company
			Reduce amount of information on each page
			Make it easier to find information on a page
			Improve navigation between sections of the site
			Make the FMCSA search function easier to use
			Does not apply
			Visit other building product sites
			Other (please specify)	A
AML000047	A	Which enhancement would help you the most on the FMCSA main site?			Text field, <100 char		N	OPS Group	Other - enhancement
AML000048		What information would you like to see on this website that is not currently available?			Text area, no char limit		N		Info to see
AML000049		What can FMCSA do to improve this website?			Text area, no char limit		N		How to improve
AML000050		If FMCSA provided a page dedicated to one specific topic, what topic would be most helpful to you?			Text area, no char limit		N		Topic most helpful