785 2014 HRSA Renewal

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 785 HRSA Renewal.xlsx

2014 781 Architect of the U.S. Capitol Gift Shop - 2014 793 FTC Compliant Assistant Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current Custom Qsts
Current Custom Qsts (8-31-12)


Sheet 1: Current Model Qsts

Dept of Health and Human Services




HRSA V2








MID: M5kIA5l0t140kYx1Y0Y8pQ==



partitioned Yes



Date: 8/6/2012


\
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







x (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
Content - Accuracy Please rate your perception of the accuracy of information on this site. Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
Return How likely are you to return to this site?
Content - Quality Please rate the quality of information on this site. Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
Recommend Recommend (1=Very Unlikely, 10=Very Likely)
Content - Freshness Please rate the freshness of content on this site. Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)



Functionality - Usefulness Please rate the usefulness of the website tools provided on this site.



Functionality - Convenient Please rate the convenient placement of the website tools on this site.



Functionality - Variety Please rate the variety of website tools on this site.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



Look and Feel - Appeal Please rate the visual appeal of this site.



Look and Feel - Balance Please rate the balance of graphics and text on this site.

Look and Feel - Readability Please rate the readability of the pages on this site.

Navigation (1=Poor, 10=Excellent, Don't Know)
Navigation - Organized Please rate how well the site is organized.
Navigation - Options Please rate the options available for navigating this site.



Navigation - Layout Please rate how well the site layout helps you find what you are looking for.



Navigation - Clicks Please rate the number of clicks to get where you want on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)



Site Performance - Loading Please rate how quickly pages load on this site.



Site Performance - Consistency Please rate the consistency of speed from page to page on this site.



Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.





















































Sheet 2: Current Custom Qsts

Dept of Health and Human Services


red & strike-through: DELETE






































HRSA V2


underlined & italicized: RE-ORDER






































MID: M5kIA5l0t140kYx1Y0Y8pQ==


pink: ADDITION






































partitioned: Yes










































Date: 8/6/2011
blue + -->: REWORDING


















































































HRSA V2 CUSTOM QUESTION LIST

































QID
(Group ID)
Skip Logic Label Question Text AnswerID_DOT Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
































LNH0450
How likely are you to communicate with HRSA in the next 90 days? LNH0450A01 1--Not at All Likely
Radio button, scale, has don't know S Y
Contact HRSA



































LNH0450A02 2









































LNH0450A03 3









































LNH0450A04 4









































LNH0450A05 5









































LNH0450A06 6









































LNH0450A07 7









































LNH0450A08 8









































LNH0450A09 9









































LNH0450A10 10-Very Likely









































LNH0450A11 NA






































LNH0451
I can count on the HRSA to act in my best interests. LNH0451A01 1--Strongly Disagree
Radio button, scale, has don't know S Y
Act in Best Interest



































LNH0451A02 2









































LNH0451A03 3









































LNH0451A04 4









































LNH0451A05 5









































LNH0451A06 6









































LNH0451A07 7









































LNH0451A08 8









































LNH0451A09 9









































LNH0451A10 10-Strongly Agree









































LNH0451A11 NA






































ACQhar0015195
What source brought you to the HRSA site today? LNH0452A01 Internet search
Radio button, one-up vertical S Y OPS Group Reason for Visit



































LNH0452A02 Link from other website









































LNH0452A03 News article









































LNH0452A04 I came directly to the HRSA site for a specific reason









































LNH0452A05 I already knew about the site









































LNH0452A06 Don't Know









































LNH0452A07 Other, please specify A





































ACQhar0015196 A What other source brought you to the site?


Text field, <100 char
N OPS Group

































LNH0454
How frequently do you visit this site? LNH0454A01 First time
Drop down, select one S Y
Frequency of Visit



































LNH0454A02 More than once a day









































LNH0454A03 Daily









































LNH0454A04 About once a week









































LNH0454A05 About once a month









































LNH0454A06 Every 6 months or less






































ACQhar0015197
Which best describes you? LNH0455A01 Physician/Nurse/Health Professional
Radio button, one-up vertical S Y OPS Group Describes



































LNH0455A02 Student









































LNH0455A03 Employee of Fed/State/Local Gov’t









































LNH0455A04 Grantee









































LNH0455A05 Grant Writer









































LNH0455A06 Researcher









































LNH0455A07 Media Professional









































LNH0455A08 General Public









































LNH0455A09 Other, please specify:






































ACQhar0015198 A If you selected "other" to "which best describes you", please specify:


Text field, <100 char
N
Other Best Describes
































ACQhar0015199
What is your primary reason for visiting this site today? LNH0457A01 Apply/search for scholarship, loan, loan repayment
Radio button, one-up vertical S Y Skip Logic Group Reason for Visit



































LNH0457A02 Apply/search for grant opportunities



Randomize




































LNH0457A03 Report/manage my grant









































LNH0457A04 Obtain data B,C








































LNH0457A05 Locate resources and technical assistance









































LNH0457A06 Get health information









































LNH0457A07 Find affordable health care









































LNH0457A08 Seeking employment









































LNH0457A09 Just browsing









































LNH0457A10 Other, please specify: A





































ACQhar0015200 A If you selected "other" to "what was your primary reason for visiting the site", please specify:


Text field, <100 char
N Skip Logic Group Other Reason for Visit
































ACQhar0015201 B Please rate the presentation of data on this site. LNH0459A01 1--Poor
Radio button, scale, has don't know S Y Skip Logic Group Data Presentation Rating



































LNH0459A02 2









































LNH0459A03 3









































LNH0459A04 4









































LNH0459A05 5









































LNH0459A06 6









































LNH0459A07 7









































LNH0459A08 8









































LNH0459A09 9









































LNH0459A10 10-Excellent









































LNH0459A11 NA






































ACQhar0015202 C Specifically, what data were you seeking?


Text area, no char limit
N Skip Logic Group Type of Data Seeking
































LNH0461
Did you find what you were looking for? LNH0461A01 Yes
Radio button, one-up vertical S Y
Problems on site



































LNH0461A02 Partially A


Skip Logic Group




































LNH0461A03 No A





































LNH0462 A If you did not find your information, what specifically were you looking for?


Text area, no char limit
N Skip Logic Group Information Seeking
































LNH0463
Please describe your experience with navigation on this site today. LNH0463A01 I had no difficulty browsing on this site.
Checkbox, one-up vertical M Y Skip Logic Group Navigation Experience



































LNH0463A02 Could not navigate back to previous information









































LNH0463A03 Would often feel lost, not know where I was









































LNH0463A04 Links did not take me where I expected









































LNH0463A05 Links/labels are difficult to understand









































LNH0463A06 Too many links or navigational choices









































LNH0463A07 Had technical difficulties (e.g. broken link)









































LNH0463A08 Other, please specify: A





































LNH0464 A What other navigation experience did you have today?


Text area, no char limit
N Skip Logic Group Other Navigation Experience
































LNH0465
If you used the search/text box feature of the site today to find your information, what was your experience with the search functionality? LNH0465A01 I did not encounter any difficulties
Checkbox, one-up vertical M N Skip Logic Group Search Experience



































LNH0465A03 Search results were not helpful









































LNH0465A04 Returned too many results









































LNH0465A05 Returned not enough results









































LNH0465A06 Returned no results









































LNH0465A07 Returned results that were too similar/redundant









































LNH0465A08 Results were not relevant to my search









































LNH0465A09 Other, please specify: A





































LNH0466 A What other experience did you have with the search feature today?


Text area, no char limit
N Skip Logic Group Other Search Experience
































ACQhar0015207
How likely are you to access HRSA content from a mobile device?
1--Not at All Likely
Radio button, scale, has don't know S Y
Likely to Use Mobile Device




































2










































3










































4










































5










































6










































7










































8










































9










































10-Very Likely










































NA






































LNH0467
What other information would you like to see on the HRSA site?


Text area, no char limit
N
Other Information on HRSA
































LNH0469
If you could make one improvement to the site, what would it be?


Text area, no char limit
N
Improvement





















































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































Sheet 3: Current Custom Qsts (8-31-12)

Dept of Health and Human Services


red & strike-through: DELETE






































HRSA V2


underlined & italicized: RE-ORDER






































MID: M5kIA5l0t140kYx1Y0Y8pQ==


pink: ADDITION






































partitioned: Yes










































Date: 8/6/2011
blue + -->: REWORDING


















































































HRSA V2 CUSTOM QUESTION LIST

































QID
(Group ID)
Skip Logic Label Question Text AnswerID_DOT Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
































LNH0450
How likely are you to communicate with HRSA in the next 90 days? LNH0450A01 1--Not at All Likely
Radio button, scale, has don't know S Y
Contact HRSA



































LNH0450A02 2









































LNH0450A03 3









































LNH0450A04 4









































LNH0450A05 5









































LNH0450A06 6









































LNH0450A07 7









































LNH0450A08 8









































LNH0450A09 9









































LNH0450A10 10-Very Likely









































LNH0450A11 NA






































LNH0451
I can count on the HRSA to act in my best interests. LNH0451A01 1--Strongly Disagree
Radio button, scale, has don't know S Y
Act in Best Interest



































LNH0451A02 2









































LNH0451A03 3









































LNH0451A04 4









































LNH0451A05 5









































LNH0451A06 6









































LNH0451A07 7









































LNH0451A08 8









































LNH0451A09 9









































LNH0451A10 10-Strongly Agree









































LNH0451A11 NA






































ACQhar0015195
What source brought you to the HRSA site today? LNH0452A01 Internet search
Radio button, one-up vertical S Y OPS Group Reason for Visit



































LNH0452A02 Link from other website









































LNH0452A03 News article









































LNH0452A04 I came directly to the HRSA site for a specific reason









































LNH0452A05 I already knew about the site









































LNH0452A06 Don't Know









































LNH0452A07 Other, please specify A





































ACQhar0015196 A What other source brought you to the site?


Text field, <100 char
N OPS Group

































LNH0454
How frequently do you visit this site? LNH0454A01 First time
Drop down, select one S Y
Frequency of Visit



































LNH0454A02 More than once a day









































LNH0454A03 Daily









































LNH0454A04 About once a week









































LNH0454A05 About once a month









































LNH0454A06 Every 6 months or less






































ACQhar0015197
Which best describes you? LNH0455A01 Physician/Nurse/Health Professional
Radio button, one-up vertical S Y OPS Group Describes



































LNH0455A02 Student









































LNH0455A03 Employee of Fed/State/Local Gov’t









































LNH0455A04 Grantee









































LNH0455A05 Grant Writer









































LNH0455A06 Researcher









































LNH0455A07 Media Professional









































LNH0455A08 General Public









































LNH0455A09 Other, please specify:






































ACQhar0015198 A If you selected "other" to "which best describes you", please specify:


Text field, <100 char
N
Other Best Describes
































ACQhar0015199
What is your primary reason for visiting this site today? LNH0457A01 Apply/search for scholarship, loan, loan repayment
Radio button, one-up vertical S Y Skip Logic Group Reason for Visit



































LNH0457A02 Apply/search for grant opportunities



Randomize




































LNH0457A03 Report/manage my grant









































LNH0457A04 Obtain data B,C








































LNH0457A05 Locate resources and technical assistance









































LNH0457A06 Get health information









































LNH0457A07 Find affordable health care









































LNH0457A08 Seeking employment









































LNH0457A09 Just browsing









































LNH0457A10 Other, please specify: A





































ACQhar0015200 A If you selected "other" to "what was your primary reason for visiting the site", please specify:


Text field, <100 char
N Skip Logic Group Other Reason for Visit
































ACQhar0015201 B Please rate the presentation of data on this site. LNH0459A01 1--Poor
Radio button, scale, has don't know S Y Skip Logic Group Data Presentation Rating



































LNH0459A02 2









































LNH0459A03 3









































LNH0459A04 4









































LNH0459A05 5









































LNH0459A06 6









































LNH0459A07 7









































LNH0459A08 8









































LNH0459A09 9









































LNH0459A10 10-Excellent









































LNH0459A11 NA






































ACQhar0015202 C Specifically, what data were you seeking?


Text area, no char limit
N Skip Logic Group Type of Data Seeking
































LNH0461
Did you find what you were looking for? LNH0461A01 Yes
Radio button, one-up vertical S Y
Problems on site



































LNH0461A02 Partially A


Skip Logic Group




































LNH0461A03 No A





































LNH0462 A If you did not find your information, what specifically were you looking for?


Text area, no char limit
N Skip Logic Group Information Seeking
































LNH0463
Please describe your experience with navigation on this site today. LNH0463A01 I had no difficulty browsing on this site.
Checkbox, one-up vertical M Y Skip Logic Group Navigation Experience



































LNH0463A02 Could not navigate back to previous information









































LNH0463A03 Would often feel lost, not know where I was









































LNH0463A04 Links did not take me where I expected









































LNH0463A05 Links/labels are difficult to understand









































LNH0463A06 Too many links or navigational choices









































LNH0463A07 Had technical difficulties (e.g. broken link)









































LNH0463A08 Other, please specify: A





































LNH0464 A What other navigation experience did you have today?


Text area, no char limit
N Skip Logic Group Other Navigation Experience
































LNH0465
If you used the search/text box feature of the site today to find your information, what was your experience with the search functionality? LNH0465A01 I did not encounter any difficulties
Checkbox, one-up vertical M N Skip Logic Group Search Experience



































LNH0465A02 Search results were helpful









































LNH0465A03 Search results were not helpful









































LNH0465A04 Returned too many results









































LNH0465A05 Returned not enough results









































LNH0465A06 Returned no results









































LNH0465A07 Returned results that were too similar/redundant









































LNH0465A08 Results were not relevant to my search









































LNH0465A09 Other, please specify: A





































LNH0466 A What other experience did you have with the search feature today?


Text area, no char limit
N Skip Logic Group Other Search Experience


































How likely are you to access HRSA content from a mobile device?
1--Not at All Likely
Radio button, scale, has don't know S Y
Likely to Use Mobile Device




































2










































3










































4










































5










































6










































7










































8










































9










































10-Very Likely










































NA






































LNH0467
What other information would you like to see on the HRSA site?


Text area, no char limit
N
Other Information on HRSA
































LNH0468
How likely are you to access HRSA content from a mobile device?


Text area, no char limit
N
Mobile Device
































LNH0469
If you could make one improvement to the site, what would it be?


Text area, no char limit
N
Improvement




























































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































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