846 2014 846 FDIC Applications

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 846 FDIC Applications.xlsx

2014 842 Career State - 2014 863 NIH Grants

OMB: 1090-0008

Document [xlsx]
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Overview

V3 Model Questions
Current Custom Qst
Current Custom Qst (5-13-14)


Sheet 1: V3 Model Questions

Model Instance Name:







FDIC Applications V3







MID:






Partitioned (Y/N)?
Y




NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.



Date:





FDIC Applications V3
Model questions utilize the ForeSee CXA methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


FDIC Information (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

FDIC Information - Thoroughness Please rate the thoroughness of information on this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to this information system?

FDIC Information - Understandable Please rate how understandable the information is on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

FDIC Information - Answers Please rate how well site information provides answers to your questions.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend this information system to someone else?


Functionality (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)

Functionality - Usefulness Please rate the usefulness of the website tools provided on this site.



Primary Resource How likely are you to use this information system as your primary resource for gathering information about the FDIC or the banking industry?

Functionality - Convenient Please rate the convenient placement of the website tools on this site.




Trust (1=Strongly Disagree, 10=Strongly Agree)

Functionality - Variety Please rate the variety of website tools on this site.



Trust - Best Interests I can count on this agency to act in my best interests.


Look and Feel (1=Poor, 10=Excellent, Don't Know)



Trust - Trustworthy I consider this agency to be trustworthy.

Look and Feel - Appeal Please rate the visual appeal of this site.



Trust - Do Right This agency can be trusted to do what is right.

Look and Feel - Balance Please rate the balance of graphics and text on this site.



Look and Feel - Readability Please rate the readability of the pages on this site.



Navigation (1=Poor, 10=Excellent, Don't Know)


Navigation - Organized Please rate how well the site is organized.


Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you are looking for.






Navigation - Clicks Please rate the number of clicks to get where you want on this site.







Online Transparency (1=Poor, 10=Excellent, Don't Know)






Online Transparency - Disclose Please rate how thoroughly this site discloses information about what this agency is doing.






Online Transparency - Quick Please rate your perception of how quickly agency information is made available on this site.






Online Transparency - Access Please rate how well information about this agency's actions can be accessed by the public on this site.







Site Performance (1=Poor, 10=Excellent, Don't Know)






Site Performance - Loading Please rate how quickly pages load on this site.






Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.











































Sheet 2: Current Custom Qst

Model Instance Name:

red & strike-through: DELETE





FDIC Applications V3

underlined & italicized: RE-ORDER





MID:

pink: ADDITION





Date: 5/6/2010 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDIC Applications V3 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
CWS04373
How frequently do you visit this site? First time
Drop down, select one Single Y
Visit Frequency


Daily







Weekly







Several times a month







About once a month







Quarterly







A few times a year or less





CWS04375
Which of these best describes you? Analyst/Researcher
Drop down, select one Single Y Skip Logic Best Describes


Asset Buyer/Investor







Banker







Financial Services Professional (e.g., CPA, Auditor, Advisor)








Bank Regulator/Government Employee







General Public (e.g., Retiree, Bank Consumer, Private Citizen)







Lawyer







Teacher/ Educator







Student







Media







Other J




CAS0057705 J If answered "Other" above, what other role best describes you?

Text field, <100 char
N Skip logic OE_Financial Info
CWS04377
What is your primary reason for visiting the site today? Find reports & statistics
Drop down, select one Single Y Skip Logic Primary Reason


Find unclaimed funds







Get information on deposit insurance







Find information about financial institutions C






Review industry analysis







Review enforcement orders or decisions







Find information about failed banks







Find financial product information







Learn about FDIC asset sales





CWS04378 C What specific information about financial institutions were you looking for?

Text field, <100 char
N Skip logic OE_Financial Info
CAS0057706
Which application(s) or database(s) did you use to complete your primary task on the site today? Reports of Changes (ROC): examine non-financial structure changes for banks and branches
Checkbox, one-up vertical Multi Y
Applications


Bank Find: locate an FDIC-insured institution







Institution Directory: analyze individual institutions and create custom reports







FFIEC Central Data Repository (CDR): examine your bank's financial data







Summary of Deposits (SOD): study branching and deposit market share







Statistic on Depository Institutions (SDI): analyze institutions and peer groups







Statistics at a Glance: view quarterly statistics that define the banking industry and trends







Regional Economic Conditions (RECON): examine economic conditions geographically







Historical Statistics on Banking (HSOB): annual summary of financial and structural data back to 1934 for all FDIC-insured institutions







Quarterly Banking Profile (QBP): review a summary of financial results for all FDIC-insured institutions







Real Estate for Sale: search real estate owned by FDIC







Unclaimed Funds: database contains unclaimed insured deposits or dividend checks that were undeliverable or never cashed







DOT: mututally exclusive I don't remember







Other





CWS04380
How did you primarily look for information on this site? (Please select all that apply.) Used the SEARCH function
Checkbox, one-up vertical
Multi
y
Primary Look Info



Top Navigation Menu








Links within the page








Use Quick Links by User








Use the Contact Us link








Use the HELP link








Use the Site Map








Send an email through the "Contact Us" email function








Call the 1-800 number





CWS04381
Did you find the information that you were looking for today? Yes
Radio button, one-up vertical Single Y OPS Find Info



No B







Partially B




CWS04382 B Please tell us what specifically were you looking for?

Text area, no char limit

OPS OE_Find Info
CWS04384
Was the system response time for the application appropriate? Yes
Radio button, one-up vertical Single Y
System Response Time


No







Partially





CWS04385
Did you experience any browser or firewall issues while using these systems? Yes C Radio button, one-up vertical Single Y Skip Logic Browser Issues


No







Partially





CWS04386 C If 'Yes', please specify browser and firewall software.

Text area, no char limit
n Skip Logic OE_Browser Issue
CWS04387
What did you like most about the interactive data and information systems?

Text area, no char limit
n
Like Most
CWS04388
What did you like least about the interactive data and information systems?

Text area, no char limit
n
Like Least
ACQinh0018680
Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y
Access Mobile Internet



No





ACQinh0018681 A Which of the following devices do you have? A smart phone W Checkbox, one-up vertical Multi N
Phone or Tablet



A tablet X







None of these





ACQinh0018682 W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single N
Phone Type



Android








Blackberry








Another phone





ACQinh0018683 X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single N
Tablet Type



Kindle








Android








Blackberry








Another tablet





ACQinh0018684 B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single N
Federal Mobile Site Usage



No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so





ACQinh0018685 C Have you ever accessed FDIC's site using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single N
Mobile Site Usage



No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so





ACQinh0018686 Y What was the main reason you last visited FDIC using a mobile phone or tablet?

Text area, no char limit Single N
Mobile Primary Reason
ACQinh0018687 Z What resources/additional resources might you want to access from FDIC using a mobile phone or tablet?

Text area, no char limit Single N
Desired Resources

Sheet 3: Current Custom Qst (5-13-14)

Model Instance Name:

red & strike-through: DELETE





FDIC Applications V3

underlined & italicized: RE-ORDER





MID:

pink: ADDITION





Date: 5/6/2010 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDIC Applications V3 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
CWS04373
How frequently do you visit this site? First time
Drop down, select one Single Y
Visit Frequency


Daily







Weekly







Several times a month







About once a month







Quarterly







A few times a year or less





CWS04375
Which of these best describes you? Analyst/Researcher
Drop down, select one Single Y Skip Logic Best Describes


Asset Buyer/Investor







Banker







Financial Services Professional (e.g., CPA, Auditor, Advisor)








Bank Regulator/Government Employee







General Public (e.g., Retiree, Bank Consumer, Private Citizen)







Lawyer







Teacher/ Educator







Student







Media







Other J




CWS04378 J If answered "Other" above, what other role best describes you?

Text field, <100 char
N Skip logic OE_Financial Info
CWS04377
What is your primary reason for visiting the site today? Find reports & statistics
Drop down, select one Single Y Skip Logic Primary Reason


Find unclaimed funds







Get information on deposit insurance







Find information about financial institutions C






Review industry analysis







Review enforcement orders or decisions







Find information about failed banks







Find financial product information







Learn about FDIC asset sales





CWS04378 C What specific information about financial institutions were you looking for?

Text field, <100 char
N Skip logic OE_Financial Info


Which application(s) or database(s) did you use to complete your primary task on the site today? Reports of Changes (ROC): examine non-financial structure changes for banks and branches
Checkbox, one-up vertical Multi Y
Applications


Bank Find: locate an FDIC-insured institution







Institution Directory: analyze individual institutions and create custom reports







FFIEC Central Data Repository (CDR): examine your bank's financial data







Summary of Deposits (SOD): study branching and deposit market share







Statistic on Depository Institutions (SDI): analyze institutions and peer groups







Statistics at a Glance: view quarterly statistics that define the banking industry and trends







Regional Economic Conditions (RECON): examine economic conditions geographically







Historical Statistics on Banking (HSOB): annual summary of financial and structural data back to 1934 for all FDIC-insured institutions







Quarterly Banking Profile (QBP): review a summary of financial results for all FDIC-insured institutions







Real Estate for Sale: search real estate owned by FDIC







Unclaimed Funds: database contains unclaimed insured deposits or dividend checks that were undeliverable or never cashed







DOT: mututally exclusive I don't remember







Other





CWS04380
How do did you primarily look for information on this site? (Please select all that apply.) Used the SEARCH function
Checkbox, one-up vertical Single
Multi
y
Primary Look Info



Navigation Menu Top Navigation Menu








Links within the page








Use Quick Links by User








Use the Contact Us link








Use the HELP link








Use the Site Map








Send an email through the "Contact Us" email function








Call the 1-800 number





CWS04381
Did you find the information that you were looking for today? Yes
Radio button, one-up vertical Single Y OPS Find Info



No B







Partially B




CWS04382 B Please tell us what specifically were you looking for?

Text area, no char limit

OPS OE_Find Info
EDO03712
Please select the top factor that brought you to the site today.
Message/recommendation from a friend on a social network
Radio button, one-up vertical Single Y
SV- Rank 1



Video I saw on YouTube




Randomize



Internet blogs or discussion forums








Advertising on social networks (Facebook, Pinterest, Twitter)








Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Promotional email(s) from the company








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know




Anchor



Other




Anchor
EDO03715
If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)


Text area, no char limit
N
CWS04384
Was the system response time for the application appropriate? Yes
Radio button, one-up vertical Single Y
System Response Time


No







Partially





CWS04385
Did you experience any browser or firewall issues while using these systems? Yes C Radio button, one-up vertical Single Y Skip Logic Browser Issues


No







Partially





CWS04386 C If 'Yes', please specify browser and firewall software.

Text area, no char limit
n Skip Logic OE_Browser Issue
CWS04387
What did you like most about the interactive data and information systems?

Text area, no char limit
n
Like Most
CWS04388
What did you like least about the interactive data and information systems?

Text area, no char limit
n
Like Least
ACQinh0018680
Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y
Access Mobile Internet



No





ACQinh0018681 A Which of the following devices do you have? A smart phone W Checkbox, one-up vertical Multi N
Phone or Tablet



A tablet X







None of these





ACQinh0018682 W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single N
Phone Type



Android








Blackberry








Another phone





ACQinh0018683 X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single N
Tablet Type



Kindle








Android








Blackberry








Another tablet





ACQinh0018684 B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single N
Federal Mobile Site Usage



No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so





ACQinh0018685 C Have you ever accessed FDIC's site using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single N
Mobile Site Usage



No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so





ACQinh0018686 Y What was the main reason you last visited FDIC using a mobile phone or tablet?

Text area, no char limit Single N
Mobile Primary Reason
ACQinh0018687 Z What resources/additional resources might you want to access from FDIC using a mobile phone or tablet?

Text area, no char limit Single N
Desired Resources
CWS04389
Do you have any other comments or suggestions to improve our systems? (Please specify)

Text area, no char limit
n
Other Comments

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