| Model Instance Name: |
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| FDIC Applications V3 |
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| MID: |
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| Partitioned (Y/N)? |
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Y |
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| NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research. |
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| Date: |
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| FDIC Applications V3 |
| Model questions utilize the ForeSee CXA methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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MQ Label |
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MQ Label |
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MQ Label |
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FDIC Information (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Return (1=Very Unlikely, 10=Very Likely) |
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FDIC Information - Thoroughness |
Please rate the thoroughness of information on this site. |
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Satisfaction - Overall |
What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied) |
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Return |
How likely are you to return to this information system? |
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FDIC Information - Understandable |
Please rate how understandable the information is on this site. |
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Satisfaction - Expectations |
How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds) |
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Recommend (1=Very Unlikely, 10=Very Likely) |
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FDIC Information - Answers |
Please rate how well site information provides answers to your questions. |
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Satisfaction - Ideal |
How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close) |
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Recommend |
How likely are you to recommend this information system to someone else? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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Primary Resource (1=Very Unlikely, 10=Very Likely) |
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Functionality - Usefulness |
Please rate the usefulness of the website tools provided on this site. |
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Primary Resource |
How likely are you to use this information system as your primary resource for gathering information about the FDIC or the banking industry? |
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Functionality - Convenient |
Please rate the convenient placement of the website tools on this site. |
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Trust (1=Strongly Disagree, 10=Strongly Agree) |
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Functionality - Variety |
Please rate the variety of website tools on this site. |
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Trust - Best Interests |
I can count on this agency to act in my best interests. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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Trust - Trustworthy |
I consider this agency to be trustworthy. |
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Look and Feel - Appeal |
Please rate the visual appeal of this site. |
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Trust - Do Right |
This agency can be trusted to do what is right. |
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Look and Feel - Balance |
Please rate the balance of graphics and text on this site. |
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Look and Feel - Readability |
Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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Navigation - Organized |
Please rate how well the site is organized. |
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Navigation - Options |
Please rate the options available for navigating this site. |
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Navigation - Layout |
Please rate how well the site layout helps you find what you are looking for. |
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Navigation - Clicks |
Please rate the number of clicks to get where you want on this site. |
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Online Transparency (1=Poor, 10=Excellent, Don't Know) |
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Online Transparency - Disclose |
Please rate how thoroughly this site discloses information about what this agency is doing. |
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Online Transparency - Quick |
Please rate your perception of how quickly agency information is made available on this site. |
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Online Transparency - Access |
Please rate how well information about this agency's actions can be accessed by the public on this site. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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Site Performance - Loading |
Please rate how quickly pages load on this site. |
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Site Performance - Consistency |
Please rate the consistency of speed from page to page on this site. |
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Site Performance - Errors |
Please rate the ability to load pages without getting error messages on this site. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| FDIC Applications V3 |
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underlined & italicized: RE-ORDER |
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| MID: |
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pink: ADDITION |
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| Date: |
5/6/2010 |
blue + -->: REWORDING |
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violet (bold): SKIP-LOGIC |
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| FDIC Applications V3 CUSTOM QUESTION LIST |
| QID |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
CQ Label |
| CWS04373 |
|
How frequently do you visit this site? |
First time |
|
Drop down, select one |
Single |
Y |
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Visit Frequency |
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Daily |
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Weekly |
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Several times a month |
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About once a month |
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Quarterly |
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A few times a year or less |
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| CWS04375 |
|
Which of these best describes you? |
Analyst/Researcher |
|
Drop down, select one |
Single |
Y |
Skip Logic |
Best Describes |
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Asset Buyer/Investor |
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Banker |
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Financial Services Professional (e.g., CPA, Auditor, Advisor)
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Bank Regulator/Government Employee |
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General Public (e.g., Retiree, Bank Consumer, Private Citizen) |
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Lawyer |
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Teacher/ Educator |
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Student |
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Media |
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Other |
J |
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| CAS0057705 |
J |
If answered "Other" above, what other role best describes you? |
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Text field, <100 char |
|
N |
Skip logic |
OE_Financial Info |
| CWS04377 |
|
What is your primary reason for visiting the site today? |
Find reports & statistics |
|
Drop down, select one |
Single |
Y |
Skip Logic |
Primary Reason |
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Find unclaimed funds |
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Get information on deposit insurance |
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Find information about financial institutions |
C |
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Review industry analysis |
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Review enforcement orders or decisions |
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Find information about failed banks |
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Find financial product information |
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Learn about FDIC asset sales |
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| CWS04378 |
C |
What specific information about financial institutions were you looking for? |
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Text field, <100 char |
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N |
Skip logic |
OE_Financial Info |
| CAS0057706 |
|
Which application(s) or database(s) did you use to complete your primary task on the site today? |
Reports of Changes (ROC): examine non-financial structure changes for banks and branches |
|
Checkbox, one-up vertical |
Multi |
Y |
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Applications |
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Bank Find: locate an FDIC-insured institution |
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Institution Directory: analyze individual institutions and create custom reports |
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FFIEC Central Data Repository (CDR): examine your bank's financial data |
|
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Summary of Deposits (SOD): study branching and deposit market share |
|
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|
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Statistic on Depository Institutions (SDI): analyze institutions and peer groups |
|
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|
Statistics at a Glance: view quarterly statistics that define the banking industry and trends |
|
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Regional Economic Conditions (RECON): examine economic conditions geographically |
|
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|
Historical Statistics on Banking (HSOB): annual summary of financial and structural data back to 1934 for all FDIC-insured institutions |
|
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Quarterly Banking Profile (QBP): review a summary of financial results for all FDIC-insured institutions |
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Real Estate for Sale: search real estate owned by FDIC |
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Unclaimed Funds: database contains unclaimed insured deposits or dividend checks that were undeliverable or never cashed |
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DOT: mututally exclusive
I don't remember |
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Other |
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| CWS04380 |
|
How did you primarily look for information on this site? (Please select all that apply.) |
Used the SEARCH function |
|
Checkbox, one-up vertical |
Multi |
y |
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Primary Look Info |
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Top Navigation Menu |
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Links within the page |
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Use Quick Links by User |
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Use the Contact Us link |
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Use the HELP link |
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Use the Site Map |
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Send an email through the "Contact Us" email function |
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Call the 1-800 number |
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| CWS04381 |
|
Did you find the information that you were looking for today? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
OPS |
Find Info |
|
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No |
B |
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Partially |
B |
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| CWS04382 |
B |
Please tell us what specifically were you looking for? |
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Text area, no char limit |
|
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OPS |
OE_Find Info |
| CWS04384 |
|
Was the system response time for the application appropriate? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
|
System Response Time |
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No |
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Partially |
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| CWS04385 |
|
Did you experience any browser or firewall issues while using these systems? |
Yes |
C |
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Browser Issues |
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No |
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Partially |
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| CWS04386 |
C |
If 'Yes', please specify browser and firewall software. |
|
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Text area, no char limit |
|
n |
Skip Logic |
OE_Browser Issue |
| CWS04387 |
|
What did you like most about the interactive data and information systems? |
|
|
Text area, no char limit |
|
n |
|
Like Most |
| CWS04388 |
|
What did you like least about the interactive data and information systems? |
|
|
Text area, no char limit |
|
n |
|
Like Least |
| ACQinh0018680 |
|
Do you ever access the Internet using a mobile phone or tablet? |
Yes |
A, B |
Radio button, one-up vertical |
Single |
Y |
|
Access Mobile Internet |
|
|
|
No |
|
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|
|
|
| ACQinh0018681 |
A |
Which of the following devices do you have? |
A smart phone |
W |
Checkbox, one-up vertical |
Multi |
N |
|
Phone or Tablet |
|
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|
A tablet |
X |
|
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|
None of these |
|
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|
| ACQinh0018682 |
W |
Specifically, which type of mobile phone do you have? |
iPhone |
|
Radio button, one-up vertical |
Single |
N |
|
Phone Type |
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|
Android |
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Blackberry |
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Another phone |
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| ACQinh0018683 |
X |
Specifically, which type of tablet do you have? |
iPad |
|
Radio button, one-up vertical |
Single |
N |
|
Tablet Type |
|
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|
Kindle |
|
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Android |
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Blackberry |
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Another tablet |
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| ACQinh0018684 |
B |
Have you ever accessed ANY federal website using a mobile phone or tablet? |
Yes |
C |
Radio button, one-up vertical |
Single |
N |
|
Federal Mobile Site Usage |
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No, but I plan to do so |
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No, but I might in the future |
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No, and I don't plan to do so |
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| ACQinh0018685 |
C |
Have you ever accessed FDIC's site using a mobile phone or tablet? |
Yes |
Y, Z |
Radio button, one-up vertical |
Single |
N |
|
Mobile Site Usage |
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|
No, but I plan to do so |
Z |
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|
No, but I might in the future |
Z |
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No, and I don't plan to do so |
|
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|
| ACQinh0018686 |
Y |
What was the main reason you last visited FDIC using a mobile phone or tablet? |
|
|
Text area, no char limit |
Single |
N |
|
Mobile Primary Reason |
| ACQinh0018687 |
Z |
What resources/additional resources might you want to access from FDIC using a mobile phone or tablet? |
|
|
Text area, no char limit |
Single |
N |
|
Desired Resources |
| Model Instance Name: |
|
|
red & strike-through: DELETE |
|
|
|
|
|
|
| FDIC Applications V3 |
|
|
underlined & italicized: RE-ORDER |
|
|
|
|
|
|
| MID: |
|
|
pink: ADDITION |
|
|
|
|
|
|
| Date: |
5/6/2010 |
blue + -->: REWORDING |
|
|
|
|
|
|
|
|
|
violet (bold): SKIP-LOGIC |
|
|
|
|
|
|
| FDIC Applications V3 CUSTOM QUESTION LIST |
| QID |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
CQ Label |
| CWS04373 |
|
How frequently do you visit this site? |
First time |
|
Drop down, select one |
Single |
Y |
|
Visit Frequency |
|
|
Daily |
|
|
|
|
|
|
|
|
Weekly |
|
|
|
|
|
|
|
|
Several times a month |
|
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|
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|
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|
|
About once a month |
|
|
|
|
|
|
|
|
Quarterly |
|
|
|
|
|
|
|
|
A few times a year or less |
|
|
|
|
|
|
| CWS04375 |
|
Which of these best describes you? |
Analyst/Researcher |
|
Drop down, select one |
Single |
Y |
Skip Logic |
Best Describes |
|
|
Asset Buyer/Investor |
|
|
|
|
|
|
|
|
Banker |
|
|
|
|
|
|
|
|
Financial Services Professional (e.g., CPA, Auditor, Advisor)
|
|
|
|
|
|
|
|
|
Bank Regulator/Government Employee |
|
|
|
|
|
|
|
|
General Public (e.g., Retiree, Bank Consumer, Private Citizen) |
|
|
|
|
|
|
|
|
Lawyer |
|
|
|
|
|
|
|
|
Teacher/ Educator |
|
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|
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|
|
Student |
|
|
|
|
|
|
|
|
Media |
|
|
|
|
|
|
|
|
Other |
J |
|
|
|
|
|
| CWS04378 |
J |
If answered "Other" above, what other role best describes you? |
|
|
Text field, <100 char |
|
N |
Skip logic |
OE_Financial Info |
| CWS04377 |
|
What is your primary reason for visiting the site today? |
Find reports & statistics |
|
Drop down, select one |
Single |
Y |
Skip Logic |
Primary Reason |
|
|
Find unclaimed funds |
|
|
|
|
|
|
|
|
Get information on deposit insurance |
|
|
|
|
|
|
|
|
Find information about financial institutions |
C |
|
|
|
|
|
|
|
Review industry analysis |
|
|
|
|
|
|
|
|
Review enforcement orders or decisions |
|
|
|
|
|
|
|
|
Find information about failed banks |
|
|
|
|
|
|
|
|
Find financial product information |
|
|
|
|
|
|
|
|
Learn about FDIC asset sales |
|
|
|
|
|
|
| CWS04378 |
C |
What specific information about financial institutions were you looking for? |
|
|
Text field, <100 char |
|
N |
Skip logic |
OE_Financial Info |
|
|
Which application(s) or database(s) did you use to complete your primary task on the site today? |
Reports of Changes (ROC): examine non-financial structure changes for banks and branches |
|
Checkbox, one-up vertical |
Multi |
Y |
|
Applications |
|
|
Bank Find: locate an FDIC-insured institution |
|
|
|
|
|
|
|
|
Institution Directory: analyze individual institutions and create custom reports |
|
|
|
|
|
|
|
|
FFIEC Central Data Repository (CDR): examine your bank's financial data |
|
|
|
|
|
|
|
|
Summary of Deposits (SOD): study branching and deposit market share |
|
|
|
|
|
|
|
|
Statistic on Depository Institutions (SDI): analyze institutions and peer groups |
|
|
|
|
|
|
|
|
Statistics at a Glance: view quarterly statistics that define the banking industry and trends |
|
|
|
|
|
|
|
|
Regional Economic Conditions (RECON): examine economic conditions geographically |
|
|
|
|
|
|
|
|
Historical Statistics on Banking (HSOB): annual summary of financial and structural data back to 1934 for all FDIC-insured institutions |
|
|
|
|
|
|
|
|
Quarterly Banking Profile (QBP): review a summary of financial results for all FDIC-insured institutions |
|
|
|
|
|
|
|
|
Real Estate for Sale: search real estate owned by FDIC |
|
|
|
|
|
|
|
|
Unclaimed Funds: database contains unclaimed insured deposits or dividend checks that were undeliverable or never cashed |
|
|
|
|
|
|
|
|
DOT: mututally exclusive
I don't remember |
|
|
|
|
|
|
|
|
Other |
|
|
|
|
|
|
| CWS04380 |
|
How do did you primarily look for information on this site? (Please select all that apply.) |
Used the SEARCH function |
|
Checkbox, one-up vertical |
Single
Multi |
y |
|
Primary Look Info |
|
|
|
Navigation Menu Top Navigation Menu |
|
|
|
|
|
|
|
|
|
Links within the page |
|
|
|
|
|
|
|
|
|
Use Quick Links by User |
|
|
|
|
|
|
|
|
|
Use the Contact Us link |
|
|
|
|
|
|
|
|
|
Use the HELP link |
|
|
|
|
|
|
|
|
|
Use the Site Map |
|
|
|
|
|
|
|
|
|
Send an email through the "Contact Us" email function |
|
|
|
|
|
|
|
|
|
Call the 1-800 number |
|
|
|
|
|
|
| CWS04381 |
|
Did you find the information that you were looking for today? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
OPS |
Find Info |
|
|
|
No |
B |
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Partially |
B |
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| CWS04382 |
B |
Please tell us what specifically were you looking for? |
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Text area, no char limit |
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OPS |
OE_Find Info |
EDO03712 |
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Please select the top factor that brought you to the site today.
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Message/recommendation from a friend on a social network |
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Radio button, one-up vertical |
Single |
Y |
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SV- Rank 1 |
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Video I saw on YouTube |
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Randomize |
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Internet blogs or discussion forums |
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Advertising on social networks (Facebook, Pinterest, Twitter) |
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Message directly from the company on a social network |
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Mobile phone text messages or alerts |
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Instant Message from a friend or colleague |
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Familiarity with site/company/brand |
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Promotional email(s) from the company |
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Search engine results |
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Word of mouth recommendation from someone I know |
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TV, radio, newspaper, or magazine advertising |
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Internet advertising |
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Don't know |
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Anchor |
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Other |
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Anchor |
EDO03715 |
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If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter) |
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Text area, no char limit |
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N |
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| CWS04384 |
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Was the system response time for the application appropriate? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
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System Response Time |
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No |
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Partially |
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| CWS04385 |
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Did you experience any browser or firewall issues while using these systems? |
Yes |
C |
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Browser Issues |
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No |
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Partially |
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| CWS04386 |
C |
If 'Yes', please specify browser and firewall software. |
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Text area, no char limit |
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n |
Skip Logic |
OE_Browser Issue |
| CWS04387 |
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What did you like most about the interactive data and information systems? |
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Text area, no char limit |
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n |
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Like Most |
| CWS04388 |
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What did you like least about the interactive data and information systems? |
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Text area, no char limit |
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n |
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Like Least |
| ACQinh0018680 |
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Do you ever access the Internet using a mobile phone or tablet? |
Yes |
A, B |
Radio button, one-up vertical |
Single |
Y |
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Access Mobile Internet |
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No |
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| ACQinh0018681 |
A |
Which of the following devices do you have? |
A smart phone |
W |
Checkbox, one-up vertical |
Multi |
N |
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Phone or Tablet |
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A tablet |
X |
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None of these |
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| ACQinh0018682 |
W |
Specifically, which type of mobile phone do you have? |
iPhone |
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Radio button, one-up vertical |
Single |
N |
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Phone Type |
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Android |
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Blackberry |
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Another phone |
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| ACQinh0018683 |
X |
Specifically, which type of tablet do you have? |
iPad |
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Radio button, one-up vertical |
Single |
N |
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Tablet Type |
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Kindle |
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Android |
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Blackberry |
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Another tablet |
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| ACQinh0018684 |
B |
Have you ever accessed ANY federal website using a mobile phone or tablet? |
Yes |
C |
Radio button, one-up vertical |
Single |
N |
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Federal Mobile Site Usage |
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No, but I plan to do so |
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No, but I might in the future |
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No, and I don't plan to do so |
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| ACQinh0018685 |
C |
Have you ever accessed FDIC's site using a mobile phone or tablet? |
Yes |
Y, Z |
Radio button, one-up vertical |
Single |
N |
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Mobile Site Usage |
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No, but I plan to do so |
Z |
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No, but I might in the future |
Z |
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No, and I don't plan to do so |
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| ACQinh0018686 |
Y |
What was the main reason you last visited FDIC using a mobile phone or tablet? |
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Text area, no char limit |
Single |
N |
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Mobile Primary Reason |
| ACQinh0018687 |
Z |
What resources/additional resources might you want to access from FDIC using a mobile phone or tablet? |
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Text area, no char limit |
Single |
N |
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Desired Resources |
CWS04389 |
|
Do you have any other comments or suggestions to improve our systems? (Please specify) |
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Text area, no char limit |
|
n |
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Other Comments |
