847 2014 847 FDIC Main

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Overview

V3 Model Questions
Current Custom Qsts
Custom Qsts (5-14-14)

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Sheet 1: V3 Model Questions

Model Instance Name:
FDIC Main V3
MID:	tV9p9408ZQF4UdN5gIUEsg==
Partitioned (Y/N)?		Y
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		7/1/2012
FDIC Main V3
Model questions utilize the ForeSee CXA methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		FDIC Information (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	FDIC Information - Thoroughness	Please rate the thoroughness of information on this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to this site?
	FDIC Information - Understandable	Please rate how understandable the information is on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	FDIC Information - Answers	Please rate how well site information provides answers to your questions.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend this site to someone else?
		Navigation (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
	Navigation - Organized	Please rate how well the site is organized.					Primary Resource	How likely are you to use this site as your primary resource for gathering information about the FDIC or the banking industry?
	Navigation - Options	Please rate the options available for navigating this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.					Trust - Best Interests	I can count on this agency to act in my best interests.
	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.					Trust - Trustworthy	I consider this agency to be trustworthy.
							Trust - Do Right	This agency can be trusted to do what is right.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this site.
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this site.
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
	Online Transparency - Disclose	Please rate how thoroughly this site discloses information about what this agency is doing.
	Online Transparency - Quick	Please rate your perception of how quickly agency information is made available on this site.
	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this site.

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Sheet 2: Current Custom Qsts

red & strike-through: DELETE
underlined & italicized: RE-ORDER
pink: ADDITION
blue + -->: REWORDING
		violet (bold): SKIP-LOGIC
Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
	How frequently do you visit this site?	First time		Drop down, select one	Single	y	Skip logic	Visit Frequency
		Daily
		Weekly
		Several times a month
		About once a month
		Quarterly
		A few times a year or less
	Which of these best describes you?	Analyst/Researcher		Drop down, select one	Single	y	Skip logic	Best Describes You
		Asset Buyer/Investor
		Banker
		Financial Services Professional (e.g., CPA, Auditor, Advisor)
		Bank Regulator/Government Employee
		General Public (e.g., Retiree, Bank Consumer, Private Citizen)
		Lawyer
		Teacher/ Educator
		Student
		Media
		Other	A
A	If answered "Other" above, what other role best describes you? (Please specify)			Text area, no char limit		n	Skip logic	OE_Best Describes
	What is your primary reason for visiting the site today?	Learn about FDIC (e.g., news/alerts, how banks are examined)		Drop down, select one	Single	y	Skip logic	Primary Reason
		Review banking laws & regulations
		Get information on deposit insurance (i.e., FDIC Insurance)
		Find unclaimed funds
		Research and analysis
		Find information about financial institutions (e.g., ratings, financial information)	B
		Careers with FDIC
		Learn about real estate and asset sales
		Comment or complain about a bank
		Financial education materials
		Find information about failed banks
		Other	A
B	What specific information about financial institutions were you looking for:			Text field, <100 char		N	Skip logic	Specific Info
A	What is your other primary reason for visiting?			Text area, no char limit		n	Skip logic	OE_Primary Reason
	How did you look for information on/navigate the site today? (Please select all that apply.)	Used the SEARCH function	ZZ, TT	Checkbox, one-up vertical	Multi	Y		Look for Information
		Top Navigation Bar
		Links within the page
		Use Quick Links by User
		Use the 'Need Help Finding Information' feature
		Use the Contact Us link
		Use the HELP link
		Use the Site Map
		Send an email through the "Contact Us" email function
		Call the 1-800 number
		Other
ZZ	Did the search feature help you to locate what you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip logic	Search Help
		Partially
		No
TT	If you could make one improvement to the search feature, which of the following would you make:	None. No search improvements are necessary		Radio button, one-up vertical	Single	Y	Skip logic	Search Improvement
		Narrow results by a specific date
		Sort results by the most popular to least popular
		Narrow by searching within the first set of results I receive
		Search by document type, pdf, .wav., etc.
		Autofill text input
		Other improvement suggestion:	D
D	Other search improvement suggestion:			Text area, no char limit	Single	N	Skip logic	OE_Search Improvement
	How would you describe your navigation experience on this site today? (Please select all that apply.)	DOT: mututally exclusive I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip logic	Navigation Experience
		Links often did not take me where I expected
		Had difficulty finding relevant information
		Links/labels are difficult to understand	B
		Too many links/navigational options to choose from
		Had technical difficulties (error messages, broken links, etc.)
		Could not navigate back to previous information
		I had a navigation difficulty not listed above:	A
A	Other navigation difficulty:					N	Skip logic	OE_Navigation Difficulty
B	What specific links/labels were difficult to understand?					N	Skip logic	OE_LinkLabel Difficulty
	Did you find the information that you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip logic	Ability to Find
		No	B
		Partially	B
B	Please tell us what specifically were you looking for?			Text area, no char limit			Skip logic	OE_Unable to Find
	Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B	Radio button, one-up vertical	Single	Y		Access Mobile Internet
		No
A	Which of the following devices do you have?	A SmartPhone	W	Checkbox, one-up vertical	Multi	N		Phone or Tablet
		A tablet	X
		None of these
W	Specifically, which type of mobile phone do you have?	iPhone		Radio button, one-up vertical	Single	N		Phone Type
		Android
		Blackberry
		Another phone
X	Specifically, which type of tablet do you have?	iPad		Radio button, one-up vertical	Single	N		Tablet Type
		Kindle
		Android
		Blackberry
		Another tablet
B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	N		Federal Mobile Site Usage
		No, but I plan to do so
		No, but I might in the future
		No, and I don't plan to do so
C	Have you ever accessed FDIC's site using a mobile phone or tablet?	Yes	Y, Z	Radio button, one-up vertical	Single	N		Mobile Site Usage
		No, but I plan to do so	Z
		No, but I might in the future	Z
		No, and I don't plan to do so
Y	What was the main reason you last visited the FDIC using a mobile phone or tablet?			Text area, no char limit	Single	N		Mobile Primary Reason
Z	What resources/additional resources might you want to access from the FDIC using a mobile phone or tablet?			Text area, no char limit	Single	N		Desired Resources
	If you could improve one thing on the website, what would it be?			Text area, no char limit	single	n		OE_One Improvement

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Sheet 3: Custom Qsts (5-14-14)

Model Instance Name:			red & strike-through: DELETE
FDIC Main v3			underlined & italicized: RE-ORDER
MID: tV9p9408ZQF4UdN5gIUEsg==			pink: ADDITION
Date: July 1, 2012			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
FDIC Main v3 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
EDO02686		How frequently do you visit this site?	First time		Drop down, select one	Single	y	Skip logic	Visit Frequency
			Daily
			Weekly
			Several times a month
			About once a month
			Quarterly
			A few times a year or less
EDO02688		Which of these best describes you?	Analyst/Researcher		Drop down, select one	Single	y	Skip logic	Best Describes You
			Asset Buyer/Investor
			Banker
			Financial Services Professional (e.g., CPA, Auditor, Advisor)
			Bank Regulator/Government Employee
			General Public (e.g., Retiree, Bank Consumer, Private Citizen)
			Lawyer
			Teacher/ Educator
			Student
			Media
			Other	A
EDO02689	A	If answered "Other" above, what other role best describes you? (Please specify)			Text area, no char limit		n	Skip logic	OE_Best Describes
EDO02690		What is your primary reason for visiting the site today?	Get current FDIC news, announcements & alerts		Drop down, select one	Single	y	Skip logic	Primary Reason
			Learn about FDIC (e.g., news/alerts, how banks are examined)
			Review banking laws & regulations
			Get information on deposit insurance (i.e., FDIC Insurance)
			Find unclaimed funds
			Research and analysis
			Find financial product information
			Find information about financial institutions (e.g., ratings, financial information)	B
			Review upcoming conferences & events
			Learn about Careers with FDIC
			Learn how FDIC examines banks
			Review enforcement decisions and orders
			Find guidelines, forms or instructions - for what?
			Learn about real estate and asset sales
			Use consumer assistance - is this different from education materials?
			Comment or complain about a bank
			Financial education materials
			Review consumer & community affairs
			Find information about failed banks
			Other	A
EDO02691	B	What specific information about financial institutions were you looking for:			Text field, <100 char		N	Skip logic	Specific Info
EDO02692	A	What is your other primary reason for visiting? (Please specify)			Text area, no char limit		n	Skip logic	OE_Primary Reason
EDO02693		How did you look for information on/navigate the site today? (Please select all that apply.)	Used the SEARCH function	ZZ, TT	Checkbox, one-up vertical	Multi	Y		Look for Information
			Top Navigation Bar
			Links within the page
			Use Quick Links by User
			Use the 'Need Help Finding Information' feature
			Use the Contact Us link
			Use the HELP link
			Use the Site Map
			Send an email through the "Contact Us" email function
			Call the 1-800 number
			Other
ACQCol0006390		Did you use the search feature during your visit today?	Yes	A, B, C	Radio button, one-up vertical	Single	Y	Skip logic	Search Usage
			No -
			Don't recall
ACQCol0006391	A, ZZ	Did the search feature help you to locate what you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip logic	Search Help
			Partially
			No
ACQCol0006392	B, TT	If you could make one improvement to the search feature, which of the following would you make:	DOT: mututally exclusive None. No search improvements are necessary		Radio button, one-up vertical	Single	Y	Skip logic	Search Improvement
			Narrow results by a specific date
			Sort results by the most popular to least popular
			Narrow by searching within the first set of results I receive
			Search by document type, pdf, .wav., etc.
			Autofill text input
			Other improvement suggestion:	D
ACQCol0006393	D	Other search improvement suggestion:			Text area, no char limit	Single	N	Skip logic	OE_Search Improvement
ACQCol0006394	C	How can we make the search feature more useful to you?			Text area, no char limit	Single	Y	Skip logic	OE_Search Useful
ACQCol0006403		How would you describe your navigation experience on this site today? (Please select all that apply.)	DOT: mututally exclusive I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip logic	Navigation Experience
			Links often did not take me where I expected
			Had difficulty finding relevant information
			Links/labels are difficult to understand	B
			Too many links/navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	A
ACQCol0006404	A	Other navigation difficulty:					N	Skip logic	OE_Navigation Difficulty
ACQCol0006405	B	What specific links/labels were difficult to understand?					N	Skip logic	OE_LinkLabel Difficulty
ACQCol0006406		What specific ways can we improve your experience navigating/browsing on this site?			Text area, no char limit	Single	N		OE_Navigation Improvements
EDO03719		If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)			Text area, no char limit		N		SV-Other Social Network
EDO02700		Do you use an RSS news reader?	Yes		Radio button, one-up vertical	Single	Y		RSS Reader
			No
			Not sure
EDO02701		What social media site do you use most often?	You Tube		Drop down, select one	Single	Y		Social Media Site
			Twitter
			Facebook
			LinkedIn
			Other
			I don't use any
EDO02694		Did you find the information that you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip logic	Ability to Find
			No	B
			Partially	B
EDO02695	B	Please tell us what specifically were you looking for?			Text area, no char limit			Skip logic	OE_Unable to Find
		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B	Radio button, one-up vertical	Single	Y		Access Mobile Internet
			No
	A	Which of the following devices do you have?	A SmartPhone	W	Checkbox, one-up vertical	Multi	N		Phone or Tablet
			A tablet	X
			None of these
	W	Specifically, which type of mobile phone do you have?	iPhone		Radio button, one-up vertical	Single	N		Phone Type
			Android
			Blackberry
			Another phone
	X	Specifically, which type of tablet do you have?	iPad		Radio button, one-up vertical	Single	N		Tablet Type
			Kindle
			Android
			Blackberry
			Another tablet
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	N		Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	C	Have you ever accessed FDIC's site using a mobile phone or tablet?	Yes	Y, Z	Radio button, one-up vertical	Single	N		Mobile Site Usage
			No, but I plan to do so	Z
			No, but I might in the future	Z
			No, and I don't plan to do so
	Y	What was the main reason you last visited the FDIC using a mobile phone or tablet?			Text area, no char limit	Single	N		Mobile Primary Reason
	Z	What resources/additional resources might you want to access from the FDIC using a mobile phone or tablet?			Text area, no char limit	Single	N		Desired Resources
ACQhar0022076		What is your gender?	Male		Drop down, select one	Single	Y		Gender
			Female
			I prefer not to answer
ACQhar0022078		Please indicate your age category?	Under 18		Drop down, select one	Single	y		Age
			18-35
			36-49
			50-65
			Over 65
			I prefer not to answer
ACQhar0022096		What is the highest level of education you completed?	Less than high school		Drop down, select one	Single	y		Level of Education
			High school graduate (includes equivalency)
			Some college, no degree
			Associate's degree
			Bachelor's degree
			Ph.D.
			Graduate or Professional degree
			I prefer not to answer
EDO02706		If you could improve one thing on the website, what would it be?			Text area, no char limit	single	n		OE_One Improvement