Questionnaire Management Guidelines | ||||||||||||||||||||
Goals: | ||||||||||||||||||||
� | One consolidated document to track all model and CQ changes throughout the life of the project | |||||||||||||||||||
� | Questionnaire always matches the live survey | |||||||||||||||||||
� | Easy and error-free way to submit CQ changes | |||||||||||||||||||
� | All changes tracked and reflected in one document (DOT will help) | |||||||||||||||||||
Questionnaire Resources: | ||||||||||||||||||||
1 | Questionnaire Design and Approval Process | |||||||||||||||||||
2 | Question Grouping Rules | |||||||||||||||||||
3 | OPS vs. Skip Logic Decision for "Other, Please Specify" | |||||||||||||||||||
4 | Model and Custom Question Checks_ SRA | |||||||||||||||||||
5 | Model and Custom Question Checks_ Team LeadManager | |||||||||||||||||||
6 | Model and Custom Question Checks_ DOT | |||||||||||||||||||
7 | Foreign Language Survey Instructions | |||||||||||||||||||
Client Name: | |||||
Measure Name: | |||||
Custom Qualifier Page | Please Select | ||||
Custom Invitation Text? | Please Select | ||||
Custom Tracker Text? | Please Select | ||||
Custom Welcome/ Thank You Text? |
Please Select | ||||
Language(s) | If other language not listed, please specify. | Website URL | MID(s) (DOT FILL THIS IN) |
Measure Name(s) (DOT WIll FILL THIS IN) |
Notes: |
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Model Instance Name: | ![]() |
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FTC.gov Satisfaction Survey | |||||||||||
MID: | 44tglcx05IE91JYUdxIBlA== | ||||||||||
Date: | 2/1/2012 | ||||||||||
Welcome and Thank You Text | |||||||||||
Directions: | |||||||||||
This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below. | |||||||||||
Examples | |||||||||||
Welcome Text Example | |||||||||||
![]() |
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Welcome Text | |||||||||||
Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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Thank You Text Example | |||||||||||
Thank You Text | ![]() |
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Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
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Model Instance Name: | ||||||||
FTC.gov Satisfaction Survey | ![]() |
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MID: | 44tglcx05IE91JYUdxIBlA== | |||||||
Partitioned (Y/N)? | Y | |||||||
Date: | 2/1/2012 | |||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
MQ Label | MQ Label | MQ Label | ||||||
Site Information (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Recommend (1=Very Unlikely, 10=Very Likely) | ||||||
1 | Site Information - Thoroughness | Please rate the thoroughness of information on this site. | 20 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
23 | Recommend | How likely are you to recommend this site to someone else? |
2 | Site Information - Understandable | Please rate how understandable the information is on this site. | 21 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Primary Resource (1=Very Unlikely, 10=Very Likely) | ||
3 | Site Information - Answers | Please rate how well the information provides answers to your questions. | 22 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
24 | Primary Resource | How likely are you to use this site as your primary resource for obtaining information from this organization? |
Navigation (1=Poor, 10=Excellent, Don't Know) | Return (1=Very Unlikely, 10=Very Likely) | |||||||
4 | Navigation - Organized | Please rate how well the site is organized. | 25 | Return | How likely are you to return to this site? | |||
5 | Navigation - Options | Please rate the options available for navigating this site. | ![]() |
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6 | Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | ||||||
7 | Navigation - Clicks | Please rate the number of clicks to get where you want on this site. | ||||||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | ||||||||
8 | Look and Feel - Appeal | Please rate the visual appeal of this site. | ||||||
9 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | ||||||
10 | Look and Feel - Readability | Please rate the readability of the pages on this site. | ||||||
Online Transparency (1=Poor, 10=Excellent, Don't Know) | ||||||||
11 | Online Transparency - Disclose | Please rate how thoroughly this site discloses information about what this agency is doing. | ||||||
12 | Online Transparency - Quick | Please rate how quickly agency information is made available on this site. | ||||||
13 | Online Transparency - Access | Please rate how well information about this agency's actions can be accessed by the public on this site. | ||||||
Plain Language (1=Poor, 10=Excellent, Don't Know) | ||||||||
14 | Plain Language - Clear | Please rate the clarity of the wording on this site. | ||||||
15 | Plain Language - Understandable | Please rate how well you understand the wording on this site. | ||||||
16 | Plain Language - Concise | Please rate this site on its use of short, clear sentences. | ||||||
Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||||
17 | Site Performance - Loading | Please rate how quickly pages load on this site. | ||||||
18 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | ||||||
19 | Site Performance - Errors | Please rate the ability to load pages without getting error messages on this site. | ||||||
Model Instance Name: | ||||||||||
FTC.gov Satisfaction Survey | underlined & italicized: RE-ORDER | |||||||||
MID: | 44tglcx05IE91JYUdxIBlA== | pink: ADDITION | ||||||||
blue + -->: REWORDING | ||||||||||
Date: | 9.3.14 | |||||||||
FTC.gov Satisfaction Survey CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
SAC7765 | How old are you? | Under 18 | Drop down, select one | S | Y | Age | ||||
18-24 | ||||||||||
25-34 | ||||||||||
35-44 | ||||||||||
45-54 | ||||||||||
55-64 | ||||||||||
65-74 | ||||||||||
75 and up | ||||||||||
Prefer not to say | ||||||||||
SAC7766 | How frequently do you visit this site? | This is my first visit | Radio button, one-up vertical | Single | Y | Visit Frequency | ||||
Every few months or less often | ||||||||||
Monthly | ||||||||||
Weekly | ||||||||||
Several times a week | ||||||||||
Daily | ||||||||||
SAC7767 | What is your primary reason for visiting ftc.gov today? | Report a scam or file a complaint | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Reason | |||
Register for Do Not Call | ||||||||||
Get news about the FTC or FTC Events | ||||||||||
Report or learn about identity theft | ||||||||||
Learn about scams or get other info for consumers | ||||||||||
Learn about FTC cases or rules | ||||||||||
Get info about a refund | ||||||||||
Find an FTC report | ||||||||||
Order resources to share with others | ||||||||||
Other, please specify | A | |||||||||
SAC7768 | A | Please specify your other reason for visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Reason | ||||
SAC7769 | If you were looking for consumer tips, which topics were you interested in? (Please check all that apply) | Automobiles | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Consumer Tips | |||
Credit and Debit | ||||||||||
Computers and Mobile Devices | ||||||||||
Identity and Privacy | ||||||||||
Health and Fitness | ||||||||||
Jobs and Making Money | ||||||||||
Scams | ||||||||||
![]() |
Shopping | |||||||||
Unwanted Calls, Emails, or Postal Mail | ||||||||||
I was not looking for consumer tips today | Mutually exclusive | |||||||||
Other, please specify | C | |||||||||
SAC7770 | C | Please specify the consumer topic that you were interested in. | N | Skip Logic Group | Other_Consumer Tips | |||||
SAC7771 | What is your primary role in visiting ftc.gov today? | Consumer or citizen | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Role | |||
Victim of fraud or identity theft | ||||||||||
Business person or attorney | ||||||||||
Law enforcement or government employee | ||||||||||
Consumer advocate or educator | ||||||||||
Academic | ||||||||||
Media person or blogger | ||||||||||
Other, please specify | A | |||||||||
SAC7772 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Role | ||||
SAC7773 | Did you accomplish what you wanted on ftc.gov today? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Accomplish | |||
Partially | A | |||||||||
No | A | |||||||||
SAC7774 | A | Please specify what you were trying to accomplish during your visit to ftc.gov. | Text area, no char limit | N | Skip Logic Group | OE_Accomplish | ||||
HAR0045202 | What sections of the site did you primarily visit today? (Please select all that apply.) | About the FTC | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Sections of Site | |||
News and Events | ||||||||||
Enforcement | ||||||||||
Policy | ||||||||||
Tips and Advice | ||||||||||
File a Complaint or Do Not Call | ||||||||||
Bulk order site | ||||||||||
Don't Know | Mutually exclusive | |||||||||
Other, please specify | A | |||||||||
HAR0045203 | A | Please specify the section of the site you primarily visited today. | Text area, no char limit | N | Skip Logic Group | OE_Sections of Site | ||||
HAR0064368 | How would you describe your experience navigating the site today? | I had no difficulty navigating the site | Radio button, one-up vertical | multi | Y | Skip Logic Group | Navigation experience-single | |||
I had some difficulty navigating the site. | Z | |||||||||
I had a lot of difficulty navigating the site. | Z | |||||||||
HAR0064383 | Z | What specific problems did you have with the site's navigation? (Please select all that apply.) | Links and labels were confusing or didn't take me where expected | Checkbox, one-up vertical | multi | Y | Skip Logic Group | Navigation experience | ||
Had difficulty finding relevant information | ||||||||||
Too many options to choose from | ||||||||||
Had technical difficulties (error messages, broken links, etc.) | ||||||||||
Could not navigate back to previous information | ||||||||||
I had a navigation difficulty not listed above: | A | |||||||||
SAC7782 | A | Please specify your other navigation difficulty: | Text area, no char limit | N | Skip Logic Group | OE_Nav Experience | ||||
SAC7784 | If you could make one improvement to ftc.gov, what would it be? | Text area, no char limit | N | One Improvement |
Model Instance Name: | ||||||||||
FTC.gov Satisfaction Survey | underlined & italicized: RE-ORDER | |||||||||
MID: | 44tglcx05IE91JYUdxIBlA== | pink: ADDITION | ||||||||
blue + -->: REWORDING | ||||||||||
Date: | 9.3.14 | |||||||||
FTC.gov Satisfaction Survey CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
SAC7765 | How old are you? | Under 18 | Drop down, select one | S | Y | Age | ||||
18-24 | ||||||||||
25-34 | ||||||||||
35-44 | ||||||||||
45-54 | ||||||||||
55-64 | ||||||||||
65-74 | ||||||||||
75 and up | ||||||||||
Prefer not to say | ||||||||||
SAC7766 | How frequently do you visit this site? | This is my first visit | Radio button, one-up vertical | Single | Y | Visit Frequency | ||||
Every few months or less often | ||||||||||
Monthly | ||||||||||
Weekly | ||||||||||
Several times a week | ||||||||||
Daily | ||||||||||
SAC7767 | What is your primary reason for visiting ftc.gov today? | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Reason | ||||
Report a scam or file a complaint | ||||||||||
Register for Do Not Call | ||||||||||
Get news about the FTC or FTC Events | ||||||||||
Report or learn about identity theft | ||||||||||
Learn about scams or get other info for consumers | ||||||||||
Learn about FTC cases or rules | ||||||||||
Get info about a refund | ||||||||||
Find an FTC report | ||||||||||
Order resources to share with others | ||||||||||
Other, please specify | A | |||||||||
SAC7768 | A | Please specify your other reason for visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Reason | ||||
SAC7769 | If you were looking for consumer tips, which topics were you interested in? (Please check all that apply) | Automobiles | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Consumer Tips | |||
Credit and Debit | ||||||||||
Computers and Mobile Devices | ||||||||||
Identity and Privacy | ||||||||||
Health and Fitness | ||||||||||
Jobs and Making Money | ||||||||||
Scams | ||||||||||
![]() |
Shopping | |||||||||
Unwanted Calls, Emails, or Postal Mail | ||||||||||
I was not looking for consumer tips today | Mutually exclusive | |||||||||
Other, please specify | C | |||||||||
SAC7770 | C | Please specify the consumer topic that you were interested in. | N | Skip Logic Group | Other_Consumer Tips | |||||
SAC7771 | What is your primary role in visiting ftc.gov today? | Consumer or citizen | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Role | |||
Victim of fraud or identity theft | ||||||||||
Business person or attorney | ||||||||||
Law enforcement or government employee | ||||||||||
Consumer advocate or educator | ||||||||||
Academic | ||||||||||
Media person or blogger | ||||||||||
Other, please specify | A | |||||||||
SAC7772 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Role | ||||
SAC7773 | Did you accomplish what you wanted on ftc.gov today? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Accomplish | |||
Partially | A | |||||||||
No | A | |||||||||
SAC7774 | A | Please specify what you were trying to accomplish during your visit to ftc.gov. | Text area, no char limit | N | Skip Logic Group | OE_Accomplish | ||||
HAR0045202 | What sections of the site did you primarily visit today? (Please select all that apply.) | About the FTC | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Sections of Site | |||
News and Events | ||||||||||
Enforcement | ||||||||||
Policy | ||||||||||
Tips and Advice | ||||||||||
File a Complaint or Do Not Call | ||||||||||
Bulk order site | ||||||||||
Don't Know | Mutually exclusive | |||||||||
Other, please specify | A | |||||||||
HAR0045203 | A | Please specify the section of the site you primarily visited today. | Text area, no char limit | N | Skip Logic Group | OE_Sections of Site | ||||
How would you describe your experience navigating the site today? | I had no difficulty navigating the site | Radio button, one-up vertical | multi | Y | Skip Logic Group | Navigation experience | ||||
I had some difficulty navigating the site. | Z | |||||||||
I had a lot of difficulty navigating the site. | Z | |||||||||
Z | What specific problems did you have with the site's navigation? (Please select all that apply.) | Links and labels were confusing or didn't take me where expected | Checkbox, one-up vertical | multi | Y | Skip Logic Group | Navigation experience | |||
Had difficulty finding relevant information | ||||||||||
Too many options to choose from | ||||||||||
Had technical difficulties (error messages, broken links, etc.) | ||||||||||
Could not navigate back to previous information | ||||||||||
I had a navigation difficulty not listed above: | A | |||||||||
SAC7782 | A | Please specify your other navigation difficulty: | Text area, no char limit | N | Skip Logic Group | OE_Nav Experience | ||||
SAC7784 | If you could make one improvement to ftc.gov, what would it be? | Text area, no char limit | N | One Improvement |
Model Instance Name: | ||||||||||
FTC.gov Satisfaction Survey | underlined & italicized: RE-ORDER | |||||||||
MID: | 44tglcx05IE91JYUdxIBlA== | pink: ADDITION | ||||||||
blue + -->: REWORDING | ||||||||||
Date: | 9.3.14 | |||||||||
FTC.gov Satisfaction Survey CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
SAC7765 | How old are you? | Under 18 | Drop down, select one | S | Y | Age | ||||
18-24 | ||||||||||
25-34 | ||||||||||
35-44 | ||||||||||
45-54 | ||||||||||
55-64 | ||||||||||
65-74 | ||||||||||
75 and up | ||||||||||
Prefer not to say | ||||||||||
SAC7766 | How frequently do you visit this site? | This is my first visit | Radio button, one-up vertical | Single | Y | Visit Frequency | ||||
Every few months or less often | ||||||||||
Monthly | ||||||||||
Weekly | ||||||||||
Several times a week | ||||||||||
Daily | ||||||||||
SAC7767 | What is your primary reason for visiting ftc.gov today? | Get news about the FTC or FTC Events | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Reason | |||
Get consumer tips | B | |||||||||
Get business guidance | ||||||||||
Report a consumer complaint | ||||||||||
Comment on a rule-making | ||||||||||
Learn about FTC Cases | ||||||||||
Check the status of a merger review | ||||||||||
Find an FTC report | ||||||||||
Other, please specify | A | |||||||||
SAC7768 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Reason | ||||
SAC7769 | B | If you were looking for consumer tips, which topics were you interested in? (Please check all that apply) | Automobiles | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Consumer Tips | ||
Computers & the Internet | ||||||||||
Credit & Loans | ||||||||||
Education, Scholarships, & Job Placement | ||||||||||
Energy & the Environment | ||||||||||
Health | ||||||||||
ID Theft, Privacy, & Services | ||||||||||
Investments & Business Opportunities | ||||||||||
Shopping for Products & Services | ||||||||||
Telemarketing & Telephone Services | ||||||||||
Other, please specify | C | |||||||||
SAC7770 | C | Please specify the consumer topic that you were interested in. | N | Skip Logic Group | Other_Consumer Tips | |||||
SAC7771 | What is your primary role in visiting ftc.gov today? | Consumer | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Role | |||
Business Person | ||||||||||
Law Enforcement | ||||||||||
Government Employee | ||||||||||
Attorney | ||||||||||
Consumer Advocate/Educator | ||||||||||
Academic | ||||||||||
Media/Blogger | ||||||||||
Other, please specify | A | |||||||||
SAC7772 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Role | ||||
SAC7773 | Did you accomplish what you wanted on ftc.gov today? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Accomplish | |||
Partially | A | |||||||||
No | A | |||||||||
SAC7774 | A | Please specify what you were trying to accomplish during your visit to ftc.gov. | Text area, no char limit | N | Skip Logic Group | OE_Accomplish | ||||
HAR0045202 | What sections of the site did you primarily visit today? (Please select all that apply.) | About the FTC | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Sections of Site | |||
News and events | ||||||||||
Enforcement | ||||||||||
Policy | ||||||||||
Tips and advice | ||||||||||
Don't Know | ||||||||||
Other, please specify | A | |||||||||
HAR0045203 | A | Please specify the section of the site you primarily visited today. | Text area, no char limit | N | Skip Logic Group | OE_Sections of Site | ||||
SAC7777 | How did you learn about ftc.gov? | Search Engine | Radio button, one-up vertical | Single | Y | Skip Logic Group | Arrive to Site | |||
Referred by another website | ||||||||||
Social media | ||||||||||
News Source (magazine/newspaper/radio/television) | ||||||||||
Referred by a friend or family member | ||||||||||
Prior visit | ||||||||||
Other, please specify | A | |||||||||
SAC7778 | A | Please specify how you learned about ftc.gov | Text area, no char limit | N | Skip Logic Group | OE_Arrive to Site | ||||
SAC7779 | How did you primarily look for information on the site today? | Search feature | Radio button, one-up vertical | Single | Y | Skip Logic Group | Look for Info | |||
Advanced search tool | ||||||||||
Top and Left navigation bar | ||||||||||
Links in the center of the page | ||||||||||
Bottom navigation links | ||||||||||
Other, please specify | A | |||||||||
SAC7780 | A | Please specify how you looked for information on the site today. | Text area, no char limit | N | Skip Logic Group | OE_Look for Info | ||||
SAC7781 | How would you describe your experience navigating the site today? (Please select all that apply.) | I had no difficulty navigating the site | Checkbox, one-up vertical | multi | Y | Skip Logic Group | Navigation experience | |||
Links often did not take me where I expected | ||||||||||
Had difficulty finding relevant information | ||||||||||
Links/labels are difficult to understand | ||||||||||
Too many links/navigational options to choose from | ||||||||||
Had technical difficulties (error messages, broken links, etc.) | ||||||||||
Could not navigate back to previous information | ||||||||||
I had a navigation difficulty not listed above: | A | |||||||||
SAC7782 | A | Please specify your other navigation difficulty: | Text area, no char limit | N | Skip Logic Group | OE_Nav Experience | ||||
SAC7783 | What do you think of ftc.gov's written content? | Appropriate for my level of understanding | Radio button, one-up vertical | Single | Y | Site Content | ||||
Too complex | ||||||||||
Too simplistic | ||||||||||
SAC7784 | If you could make one improvement to ftc.gov, what would it be? | Text area, no char limit | N | One Improvement | ||||||
Model Instance Name: | ||||||||||
FTC.gov Satisfaction Survey | underlined & italicized: RE-ORDER | |||||||||
MID: | 44tglcx05IE91JYUdxIBlA== | pink: ADDITION | ||||||||
blue + -->: REWORDING | ||||||||||
Date: | 8.12.14 | |||||||||
FTC.gov Satisfaction Survey CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
SAC7765 | How old are you? | Under 18 | Drop down, select one | S | Y | Age | ||||
18-24 | ||||||||||
25-34 | ||||||||||
35-44 | ||||||||||
45-54 | ||||||||||
55-64 | ||||||||||
65-74 | ||||||||||
75 and up | ||||||||||
Prefer not to say | ||||||||||
SAC7766 | How frequently do you visit this site? | This is my first visit | Radio button, one-up vertical | Single | Y | Visit Frequency | ||||
Every few months or less often | ||||||||||
Monthly | ||||||||||
Weekly | ||||||||||
Several times a week | ||||||||||
Daily | ||||||||||
The new site look and feel is visually pleasing. |
||||||||||
SAC7767 | What is your primary reason for visiting ftc.gov today? | Get news about the FTC or FTC Events | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Reason | |||
Get consumer tips | B | |||||||||
Get business guidance | ||||||||||
Report a consumer complaint | ||||||||||
Comment on a rule-making | ||||||||||
Learn about FTC Cases | ||||||||||
Check the status of a merger review | ||||||||||
Find an FTC report | ||||||||||
Other, please specify | A | |||||||||
SAC7768 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Reason | ||||
SAC7769 | B | If you were looking for consumer tips, which topics were you interested in? (Please check all that apply) | Automobiles | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Consumer Tips | ||
Computers & the Internet | ||||||||||
Credit & Loans | ||||||||||
Education, Scholarships, & Job Placement | ||||||||||
Energy & the Environment | ||||||||||
Health | ||||||||||
ID Theft, Privacy, & Services | ||||||||||
Investments & Business Opportunities | ||||||||||
Shopping for Products & Services | ||||||||||
Telemarketing & Telephone Services | ||||||||||
Other, please specify | C | |||||||||
SAC7770 | C | Please specify the consumer topic that you were interested in. | N | Skip Logic Group | Other_Consumer Tips | |||||
SAC7771 | What is your primary role in visiting ftc.gov today? | Consumer | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Role | |||
Business Person | ||||||||||
Law Enforcement | ||||||||||
Government Employee | ||||||||||
Attorney | ||||||||||
Consumer Advocate/Educator | ||||||||||
Academic | ||||||||||
Media/Blogger | ||||||||||
Other, please specify | A | |||||||||
SAC7772 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Role | ||||
SAC7773 | Did you accomplish what you wanted on ftc.gov today? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Accomplish | |||
Partially | A | |||||||||
No | A | |||||||||
SAC7774 | A | Please specify what you were trying to accomplish during your visit to ftc.gov. | Text area, no char limit | N | Skip Logic Group | OE_Accomplish | ||||
HAR0045202 | What sections of the site did you primarily visit today? (Please select all that apply.) | About the FTC | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Sections of Site | |||
News and events | ||||||||||
Enforcement | ||||||||||
Policy | ||||||||||
Tips and advice | ||||||||||
Don't Know | ||||||||||
Other, please specify | A | |||||||||
HAR0045203 | A | Please specify the section of the site you primarily visited today. | Text area, no char limit | N | Skip Logic Group | OE_Sections of Site | ||||
SAC7777 | How did you learn about ftc.gov? | Search Engine | Radio button, one-up vertical | Single | Y | Skip Logic Group | Arrive to Site | |||
Referred by another website | ||||||||||
Social media | ||||||||||
News Source (magazine/newspaper/radio/television) | ||||||||||
Referred by a friend or family member | ||||||||||
Prior visit | ||||||||||
Other, please specify | A | |||||||||
SAC7778 | A | Please specify how you learned about ftc.gov | Text area, no char limit | N | Skip Logic Group | OE_Arrive to Site | ||||
SAC7779 | How did you primarily look for information on the site today? | Search feature | Radio button, one-up vertical | Single | Y | Skip Logic Group | Look for Info | |||
Advanced search tool | ||||||||||
Top and Left navigation bar | ||||||||||
Links in the center of the page | ||||||||||
Bottom navigation links | ||||||||||
Other, please specify | A | |||||||||
SAC7780 | A | Please specify how you looked for information on the site today. | Text area, no char limit | N | Skip Logic Group | OE_Look for Info | ||||
SAC7781 | How would you describe your experience navigating the site today? (Please select all that apply.) | I had no difficulty navigating the site | Checkbox, one-up vertical | multi | Y | Skip Logic Group | Navigation experience | |||
Links often did not take me where I expected | ||||||||||
Had difficulty finding relevant information | ||||||||||
Links/labels are difficult to understand | ||||||||||
Too many links/navigational options to choose from | ||||||||||
Had technical difficulties (error messages, broken links, etc.) | ||||||||||
Could not navigate back to previous information | ||||||||||
I had a navigation difficulty not listed above: | A | |||||||||
SAC7782 | A | Please specify your other navigation difficulty: | Text area, no char limit | N | Skip Logic Group | OE_Nav Experience | ||||
SAC7783 | What do you think of ftc.gov's written content? | Appropriate for my level of understanding | Radio button, one-up vertical | Single | Y | Site Content | ||||
Too complex | ||||||||||
Too simplistic | ||||||||||
SAC7784 | If you could make one improvement to ftc.gov, what would it be? | Text area, no char limit | N | One Improvement | ||||||
Model Instance Name: | ||||||||||
FTC.gov Satisfaction Survey | underlined & italicized: RE-ORDER | |||||||||
MID: | 44tglcx05IE91JYUdxIBlA== | pink: ADDITION | ||||||||
blue + -->: REWORDING | ||||||||||
Date: | 11/5/2013 | |||||||||
FTC.gov Satisfaction Survey CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
SAC7765 | How old are you? | Under 18 | Drop down, select one | S | Y | Age | ||||
18-24 | ||||||||||
25-34 | ||||||||||
35-44 | ||||||||||
45-54 | ||||||||||
55-64 | ||||||||||
65-74 | ||||||||||
75 and up | ||||||||||
Prefer not to say | ||||||||||
SAC7766 | How frequently do you visit this site? | This is my first visit | Radio button, one-up vertical | Single | Y | Visit Frequency | ||||
Every few months or less often | A | |||||||||
Monthly | A | |||||||||
Weekly | A | |||||||||
Several times a week | A | |||||||||
Daily | A | |||||||||
HAR0045182 | A | Did you notice any changes to ftc.gov during your visit today? | Yes | B,C,D,E | Radio button, one-up vertical | S | Y | Skip Logic Group | HP-Homepage change | |
No | ||||||||||
HAR0045183 | B | Please tell us whether you agree or disagree with the following statements about the new home page: The new site look and feel is visually pleasing. |
Strongly Disagree | Drop down, select one | S | Y | Skip Logic Group | HP-Look & Feel | ||
Disagree | ||||||||||
Neutral | ||||||||||
Agree | ||||||||||
Strongly Agree | ||||||||||
Don't know | ||||||||||
HAR0045184 | C | The new site made it easier to determine which section I needed to navigate to. | Strongly Disagree | Drop down, select one | S | Y | Skip Logic Group | HP-Nav | ||
Disagree | ||||||||||
Neutral | ||||||||||
Agree | ||||||||||
Strongly Agree | ||||||||||
Don't know | ||||||||||
HAR0045185 | D | The new layout on the site made it easier to find the information I was looking for. | Strongly Disagree | Drop down, select one | S | Y | Skip Logic Group | HP-Find Info | ||
Disagree | ||||||||||
Neutral | ||||||||||
Agree | ||||||||||
Strongly Agree | ||||||||||
Don't know | ||||||||||
HAR0045186 | E | The new site design is an improvement over the previous design. | Strongly Disagree | Drop down, select one | S | Y | Skip Logic Group | HP-Improvement from prev | ||
Disagree | ||||||||||
Neutral | ||||||||||
Agree | ||||||||||
Strongly Agree | ||||||||||
Don't know | ||||||||||
SAC7767 | What is your primary reason for visiting ftc.gov today? | Get news about the FTC or FTC Events | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Reason | |||
Get consumer tips | B | |||||||||
Get business guidance | ||||||||||
Report a consumer complaint | ||||||||||
Comment on a rule-making | ||||||||||
Learn about FTC Cases | ||||||||||
Check the status of a merger review | ||||||||||
Find an FTC report | ||||||||||
Other, please specify | A | |||||||||
SAC7768 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Reason | ||||
SAC7769 | B | If you were looking for consumer tips, which topics were you interested in? (Please check all that apply) | Automobiles | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Consumer Tips | ||
Computers & the Internet | ||||||||||
Credit & Loans | ||||||||||
Education, Scholarships, & Job Placement | ||||||||||
Energy & the Environment | ||||||||||
Health | ||||||||||
ID Theft, Privacy, & Services | ||||||||||
Investments & Business Opportunities | ||||||||||
Shopping for Products & Services | ||||||||||
Telemarketing & Telephone Services | ||||||||||
Other, please specify | C | |||||||||
SAC7770 | C | Please specify the consumer topic that you were interested in. | N | Skip Logic Group | Other_Consumer Tips | |||||
SAC7771 | What is your primary role in visiting ftc.gov today? | Consumer | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Role | |||
Business Person | ||||||||||
Law Enforcement | ||||||||||
Government Employee | ||||||||||
Attorney | ||||||||||
Consumer Advocate/Educator | ||||||||||
Academic | ||||||||||
Media/Blogger | ||||||||||
Other, please specify | A | |||||||||
SAC7772 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Role | ||||
SAC7773 | Did you accomplish what you wanted on ftc.gov today? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Accomplish | |||
Partially | A | |||||||||
No | A | |||||||||
SAC7774 | A | Please specify what you were trying to accomplish during your visit to ftc.gov. | Text area, no char limit | N | Skip Logic Group | OE_Accomplish | ||||
HAR0045202 | What sections of the site did you primarily visit today? (Please select all that apply.) | About the FTC | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Sections of Site | |||
News and events | ||||||||||
Enforcement | ||||||||||
Policy | ||||||||||
Tips and advice | ||||||||||
Don't Know | ||||||||||
Other, please specify | A | |||||||||
HAR0045203 | A | Please specify the section of the site you primarily visited today. | Text area, no char limit | N | Skip Logic Group | OE_Sections of Site | ||||
SAC7777 | How did you learn about ftc.gov? | Search Engine | Radio button, one-up vertical | Single | Y | Skip Logic Group | Arrive to Site | |||
Referred by another website | ||||||||||
Social media | ||||||||||
News Source (magazine/newspaper/radio/television) | ||||||||||
Referred by a friend or family member | ||||||||||
Prior visit | ||||||||||
Other, please specify | A | |||||||||
SAC7778 | A | Please specify how you learned about ftc.gov | Text area, no char limit | N | Skip Logic Group | OE_Arrive to Site | ||||
SAC7779 | How did you primarily look for information on the site today? | Search feature | Radio button, one-up vertical | Single | Y | Skip Logic Group | Look for Info | |||
Advanced search tool | ||||||||||
Top and Left navigation bar | ||||||||||
Links in the center of the page | ||||||||||
Bottom navigation links | ||||||||||
Other, please specify | A | |||||||||
SAC7780 | A | Please specify how you looked for information on the site today. | Text area, no char limit | N | Skip Logic Group | OE_Look for Info | ||||
SAC7781 | How would you describe your experience navigating the site today? (Please select all that apply.) | I had no difficulty navigating the site | Checkbox, one-up vertical | multi | Y | Skip Logic Group | Navigation experience | |||
Links often did not take me where I expected | ||||||||||
Had difficulty finding relevant information | ||||||||||
Links/labels are difficult to understand | ||||||||||
Too many links/navigational options to choose from | ||||||||||
Had technical difficulties (error messages, broken links, etc.) | ||||||||||
Could not navigate back to previous information | ||||||||||
I had a navigation difficulty not listed above: | A | |||||||||
SAC7782 | A | Please specify your other navigation difficulty: | Text area, no char limit | N | Skip Logic Group | OE_Nav Experience | ||||
SAC7783 | What do you think of ftc.gov's written content? | Appropriate for my level of understanding | Radio button, one-up vertical | Single | Y | Site Content | ||||
Too complex | ||||||||||
Too simplistic | ||||||||||
SAC7784 | If you could make one improvement to ftc.gov, what would it be? | Text area, no char limit | N | One Improvement | ||||||
Model Instance Name: | ||||||||||
FTC.gov Satisfaction Survey | underlined & italicized: RE-ORDER | |||||||||
MID: | 44tglcx05IE91JYUdxIBlA== | pink: ADDITION | ||||||||
blue + -->: REWORDING | ||||||||||
Date: | 11/5/2013 | |||||||||
FTC.gov Satisfaction Survey CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
SAC7765 | How old are you? | Under 18 | Drop down, select one | S | Y | Age | ||||
18-24 | ||||||||||
25-34 | ||||||||||
35-44 | ||||||||||
45-54 | ||||||||||
55-64 | ||||||||||
65-74 | ||||||||||
75 and up | ||||||||||
Prefer not to say | ||||||||||
SAC7766 | How frequently do you visit this site? | This is my first visit | Radio button, one-up vertical | Single | Y | Visit Frequency | ||||
Every few months or less often | A | |||||||||
Monthly | A | |||||||||
Weekly | A | |||||||||
Several times a week | A | |||||||||
Daily | A | |||||||||
NEW | A | Did you notice any changes to ftc.gov during your visit today? | Yes | B,C,D,E | Radio button, one-up vertical | S | Y | Skip Logic Group | HP-Homepage change | |
No | ||||||||||
NEW | B | Please tell us whether you agree or disagree with the following statements about the new home page: The new site look and feel is visually pleasing. |
Strongly Disagree | Drop down, select one | S | Y | Skip Logic Group | HP-Look & Feel | ||
Disagree | ||||||||||
Neutral | ||||||||||
Agree | ||||||||||
Strongly Agree | ||||||||||
Don't know | ||||||||||
NEW | C | The new site made it easier to determine which section I needed to navigate to. | Strongly Disagree | Drop down, select one | S | Y | Skip Logic Group | HP-Nav | ||
Disagree | ||||||||||
Neutral | ||||||||||
Agree | ||||||||||
Strongly Agree | ||||||||||
Don't know | ||||||||||
NEW | D | The new layout on the site made it easier to find the information I was looking for. | Strongly Disagree | Drop down, select one | S | Y | Skip Logic Group | HP-Find Info | ||
Disagree | ||||||||||
Neutral | ||||||||||
Agree | ||||||||||
Strongly Agree | ||||||||||
Don't know | ||||||||||
NEW | E | The new site design is an improvement over the previous design. | Strongly Disagree | Drop down, select one | S | Y | Skip Logic Group | HP-Improvement from prev | ||
Disagree | ||||||||||
Neutral | ||||||||||
Agree | ||||||||||
Strongly Agree | ||||||||||
Don't know | ||||||||||
SAC7767 | What is your primary reason for visiting ftc.gov today? | Get news about the FTC or FTC Events | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Reason | |||
Get consumer tips | B | |||||||||
Get business guidance | ||||||||||
Report a consumer complaint | ||||||||||
Comment on a rule-making | ||||||||||
Learn about FTC Cases | ||||||||||
Check the status of a merger review | ||||||||||
Find an FTC report | ||||||||||
Other, please specify | A | |||||||||
SAC7768 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Reason | ||||
SAC7769 | B | If you were looking for consumer tips, which topics were you interested in? (Please check all that apply) | Automobiles | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Consumer Tips | ||
Computers & the Internet | ||||||||||
Credit & Loans | ||||||||||
Education, Scholarships, & Job Placement | ||||||||||
Energy & the Environment | ||||||||||
Health | ||||||||||
ID Theft, Privacy, & Services | ||||||||||
Investments & Business Opportunities | ||||||||||
Shopping for Products & Services | ||||||||||
Telemarketing & Telephone Services | ||||||||||
Other, please specify | C | |||||||||
SAC7770 | C | Please specify the consumer topic that you were interested in. | N | Skip Logic Group | Other_Consumer Tips | |||||
SAC7771 | What is your primary role in visiting ftc.gov today? | Consumer | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Role | |||
Business Person | ||||||||||
Law Enforcement | ||||||||||
Government Employee | ||||||||||
Attorney | ||||||||||
Consumer Advocate/Educator | ||||||||||
Academic | ||||||||||
Media/Blogger | ||||||||||
Other, please specify | A | |||||||||
SAC7772 | A | Please specify your other role in visiting ftc.gov today. | Text area, no char limit | N | Skip Logic Group | OE_Primary Role | ||||
SAC7773 | Did you accomplish what you wanted on ftc.gov today? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Accomplish | |||
Partially | A | |||||||||
No | A | |||||||||
SAC7774 | A | Please specify what you were trying to accomplish during your visit to ftc.gov. | Text area, no char limit | N | Skip Logic Group | OE_Accomplish | ||||
NEW | What sections of the site did you primarily visit today? (Please select all that apply.) | About the FTC | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Sections of Site | |||
News and events | ||||||||||
Enforcement | ||||||||||
Policy | ||||||||||
Tips and advice | ||||||||||
Don't Know | ||||||||||
Other, please specify | A | |||||||||
NEW | A | Please specify the section of the site you primarily visited today. | Text area, no char limit | N | Skip Logic Group | OE_Sections of Site | ||||
SAC7777 | How did you learn about ftc.gov? | Search Engine | Radio button, one-up vertical | Single | Y | Skip Logic Group | Arrive to Site | |||
Referred by another website | ||||||||||
Social media | ||||||||||
News Source (magazine/newspaper/radio/television) | ||||||||||
Referred by a friend or family member | ||||||||||
Prior visit | ||||||||||
Other, please specify | A | |||||||||
SAC7778 | A | Please specify how you learned about ftc.gov | Text area, no char limit | N | Skip Logic Group | OE_Arrive to Site | ||||
SAC7779 | How did you primarily look for information on the site today? | Search feature | Radio button, one-up vertical | Single | Y | Skip Logic Group | Look for Info | |||
Advanced search tool | ||||||||||
Top and Left navigation bar | ||||||||||
Links in the center of the page | ||||||||||
Bottom navigation links | ||||||||||
Other, please specify | A | |||||||||
SAC7780 | A | Please specify how you looked for information on the site today. | Text area, no char limit | N | Skip Logic Group | OE_Look for Info | ||||
SAC7781 | How would you describe your experience navigating the site today? (Please select all that apply.) | I had no difficulty navigating the site | Checkbox, one-up vertical | multi | Y | Skip Logic Group | Navigation experience | |||
Links often did not take me where I expected | ||||||||||
Had difficulty finding relevant information | ||||||||||
Links/labels are difficult to understand | ||||||||||
Too many links/navigational options to choose from | ||||||||||
Had technical difficulties (error messages, broken links, etc.) | ||||||||||
Could not navigate back to previous information | ||||||||||
I had a navigation difficulty not listed above: | A | |||||||||
SAC7782 | A | Please specify your other navigation difficulty: | Text area, no char limit | N | Skip Logic Group | OE_Nav Experience | ||||
SAC7783 | What do you think of ftc.gov's written content? | Appropriate for my level of understanding | Radio button, one-up vertical | Single | Y | Site Content | ||||
Too complex | ||||||||||
Too simplistic | ||||||||||
SAC7784 | If you could make one improvement to ftc.gov, what would it be? | Text area, no char limit | N | One Improvement | ||||||
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |