861 2014 861 VA-MyHealtheVet

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 861 VA-My HealtheVet.xlsx

2014 842 Career State - 2014 863 NIH Grants

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
My HealtheVet Current CQs
CQs (8-26-14)
Custom Qsts (3-14-14)
Custom Qsts (3-13-14)
Current Custom Qsts (3-7-14)
Current Custom Qsts (1-22-14)
Current Custom Qsts (1-17-14)
Current Custom Qsts (1-15-14)
Current Custom Qsts (11-8-13)
Current Custom Qsts (9-16-13)
Current Custom Qsts (5-9-13)
Current Custom Qsts (4-9-13)
Custom Qsts (11-16-12)
Custom Qsts (11-1-12)
Current Custom Qsts (5-21-12)
Custom Qsts (3-8-12)
Custom Qsts 4-20-11
Custom Qsts 1-10-11
Custom Qsts 10-22-10
Custom Qsts (7-8-10)
Custom Qsts (2-24-10)
Custom Qsts (11-06-09)
Custom Qsts (09-24-09)
Custom Qsts (8-11-09)
Custom Qsts 06-22-09
Custom Qsts 02-17-09
Custom Qsts (10-20-08)
Custom Qsts (10-17-2008)
Custom Qsts (7-22-2008)


Sheet 1: Current Model Qsts

Model Instance Name: VA - My HealtheVet




MID: NJxFtMU9UosBkJZRd48x9Q==









Date: 7/21/2008







MID: MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 21 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
24 How likely are you to return to this site?
2 Please rate the quality of information on this site. 22 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Not Very Likely, 10=Very Likely)
3 Please rate the freshness of content on this site. 23 How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) 25 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Organization Satisfaction (1=Not Very Likely, 10=Very Likely)
4 Please rate the usefulness of the services provided on this site.

26 Considering all of your experiences to date, how satisfied are you with the My HealtheVet program overall?
5 Please rate the convenience of the services on this site.



6 Please rate the ability to accomplish what you wanted to on this site.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



7 Please rate the ease of reading this site.



8 Please rate the clarity of site organization.

9 Please rate the clean layout of this site.

Navigation (1=Poor, 10=Excellent, Don't Know)
10 Please rate the degree to which the number of steps to get where you want is acceptable.
11 Please rate the ability to find information you want on this site.



12 Please rate the clarity of site map/directory.



13 Please rate the ease of navigation on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)



14 Please rate the speed of loading the page on this site.



15 Please rate the consistency of speed on this site.



16 Please rate the reliability of site performance on this site.




Search (1=Poor, 10=Excellent, Don't Know)



17 Please rate the usefulness of search results on this site.



18 Please rate how this site provides comprehensive search results.



19 Please rate the organization of search results on this site.



20 Please rate how the search feature helps you to narrow the results to find the information you want.





Sheet 2: My HealtheVet Current CQs

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE






MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER








pink: ADDITION






Date: 3/14/2014 blue + -->: REWORDING






20140110 - MHV Meaningful Use Wave 2 l Custom Questions.xlsx

violet (bold): SKIP-LOGIC As programmed wave 2 Jan





My HealtheVet CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you? Active duty A, B Checkbox, one-up vertical Multi Y Skip Logic ANRole



National Guard/Reserve A, B








Veteran A, B








Family member of a Veteran or Servicemember









Caregiver of a Veteran or Servicemember (other than family)









Veteran Service Organization member









VA employee









Non-VA federal government employee









State/local government employee









General public









Other role






CAS0028943 A Do you get care at a VA facility? Yes
Drop down, select one Single Y Skip Logic ANFacilCare



No









Not Sure






JIC00178 B In general, how would you rate your overall health? Excellent
Drop down, select one Single Y Skip Logic ANHealth



Very Good









Good









Fair









Poor






RJB00026
Andrea Fuhrel-Forbis: DOT - please add a space between "My" and "HealtheVet" as I've done here Are you a registered user on the My HealtheVet web site? Yes A, B Drop down, select one Single Y Skip Logic ANRegUser



No









Not sure






CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have? Basic (B)
Drop down, select one Single Y Skip Logic ANUserType



Advanced (A)









Premium (authenticated or IPA’d)(P)









Not sure






HAR0063550 B Did you try to log in to the My HealtheVet site today? Yes C Drop down, select one Single N Skip Logic Log Into Site



No






HAR0063551 C Were you able to log in successfully? Yes, the first time I tried
Drop down, select one Single N Skip Logic Log In Successfully



Yes, after more than one try D








No, I was unable to log in D





HAR0063552 D Please tell us more about your experience logging in. My login information wasn't recognized/site would not accept my login information
Checkbox, one-up vertical Multi N Skip Logic Log In Experience



I was unable to register









I forgot my username and was unable to retrieve it (e.g., retrieval process did not work, I was not aware there was a retrieval process)









I forgot my password and was unable to retrieve it (e.g., retrieval process did not work, I was not aware there was a retrieval process)









Account was locked









The answer to my security question was not accepted









I received a site maintenance/error message









After logging in, information was unavailable









Website wasn't responding









Other issue logging in






ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y
ANMHVFreq



Daily or more than once a day










About once a week









About once a month









About every 6 months









Less than every 6 months









Not sure/Do not recall






HAR0063553
Of the things you tried to do on the site today, what were you able to do? (Please select all that apply) Learn more about features that are available
Checkbox, one-up vertical Multi N
Accomplished



Request a prescription refill









View my medication history









Use Secure Messaging to communicate with my VA health care team









Use the Blue Button (Download My Data)










View my VA Appointments









Look up information about a health condition or medication









View my lab or other test results









View my VA Wellness Reminders









View my VA Notes (written by my health care team)









Enter my personal information (emergency contacts, etc.)









Enter data that I track myself such as weight, blood pressure, blood sugar, etc.









Enter information about my non-VA medications or supplements









Find a VA facility









Find information about VA Health Benefits









Find information about VA Benefits other than health benefits









Use the Veterans Health Library









Complete a HealtheLiving Assessment









Other






HAR0063554
Of the things you tried to do on the site today, what were you NOT able to do? (Please select all that apply) Learn more about features that are available
Checkbox, one-up vertical Multi N
NotAccomplished



Request a prescription refill









View my medication history









Use Secure Messaging to communicate with my VA health care team









Use the Blue Button (Download My Data)










View my VA Appointments









Look up information about a health condition or medication









View my lab or other test results









View my VA Wellness Reminders









View my VA Notes (written by my health care team)









Enter my personal information (emergency contacts, etc.)









Enter data that I track myself such as weight, blood pressure, blood sugar, etc.









Enter information about my non-VA medications or supplements









Find a VA facility









Find information about VA Health Benefits









Find information about VA Benefits other than health benefits









Use the Veterans Health Library









Complete a HealtheLiving Assessment









Other






HAR0063555
Did you use the site's search feature today? Yes A Radio button, one-up Single Y Skip Logic Group UsedSearch



No









Not sure/Do Not Recall






HAR0063556 A Please tell us about your experience with the site's search feature today. (Please select all that apply) Search results were helpful
Checkbox, one-up vertical Multi Y Mutually Exclusive SearchExperience



Results were not relevant/not what I wanted









Too many results/I needed to refine my search



Skip Logic Group




Not enough results









Returned NO results









Received error message(s)









Search speed was too slow









I had a different search issue






HAR0050203
How would you describe your navigation experience on My HealtheVet today? (Please select all that apply) I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Mutually Exclusive NavExperience



Links often did not take me where I expected



Skip Logic Group




Had difficulty finding relevant information









Links/labels are difficult to understand









Too many links/navigational options to choose from









Had technical difficulties (error messages, broken links, etc.) A








Could not navigate back to previous information









I had a navigation difficulty not listed above






HAR0063508 A What was the main type of technical difficulty you experienced today? Page "updating" B Radio Button, one-up Single N Skip Logic Group TechDifficultiesSingle



Page did not load completely B








Received an error message B, C








Clicked on links that were broken B








Page too slow to load B








Data refresh did not complete B








My session timed out B








Other technical difficulty not listed above B








Do not recall






HAR0063509 B On which page or feature did you experience the technical difficulty? Home page
Radio Button, one-up Single N Skip Logic Group TechDiffPagesSingle



Registering for an account









Logging into my account









Rx Refill









Health calendar









VA Blue Button









VA CCD









Veterans Health Library









VA Appointments









Secure Messaging









Track health









Other /Do not recall






HAR0063510 C Please tell us more about the type of error message(s) you received. The requested file/page was not found (Error 404)
Checkbox, one-up vertical Multi N Skip Logic Group TechDiffErrorsSingle



Server busy (Error 500)









Request cannot be processed at this time









Information is not available









You are not authorized to view the information you requested









Other






CAS0046943
How long have you been using My HealtheVet? Less than 6 months
Radio button, one-up vertical Single Y
PRYrsUse



6 months - less than 1 year









1-2 years









More than 2 years









Not sure/Do Not Recall






RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly disagree
Radio button, one-up vertical Single Y
MHV improve Health



Disagree









Not sure









Disagree









Agree









Strongly agree









Not applicable






CAS0029040
What additional services would you like to see on My HealtheVet? (Please select your top 3 choices) Schedule or change my VA appointments
Checkbox, one-up vertical Multi N Select up to 3 Additional Services



Track the status of my prescription refill delivery









View/pay my VA bills/copayments









View a list of my VA health care providers and their contact information









Use a mobile app for My HealtheVet









Join an online forum to discuss health issues with other Veterans









Advance check-in for my VA clinic visits









Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)









Authorize sharing information that I have stored in My HealtheVet with my VA health care team









Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider









Check to determine if my different medications are safe when taken together









More online educational programs









Receive a monthly email newsletter









Receive notification of new content/features on the site









Other






ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Text area, no char limit
N
ENDRequest
AED06379
Other than right now, have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical Single N
Survey



No









Don't recall






RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF/OND)
Checkbox, one-up vertical Multi N
ANMilServ



Desert Shield/Desert Storm









Vietnam War









Korean War









World War II









Peacetime Service









Other








Mutually exclusive Not Applicable






AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N
ANAge



20-24









25-29









30-34









35-39









40-44









45-49









50-54









55-59









60-64









65-69









70-74









75-79









80-84









85 or older






JIC00267
What is your gender? Male
Dropdown (Select-one) Single N
ANGender



Female






CAS0028939
Which of the following best describes the highest level of education you have completed? Did not complete high school
Radio button, one-up vertical Single Y
ANEduc



High school graduate









Some college or vocational school









College graduate









Some postgraduate school









Graduate or professional degree







Sheet 3: CQs (8-26-14)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE






MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER








pink: ADDITION






Date: 3/14/2014 blue + -->: REWORDING






20140110 - MHV Meaningful Use Wave 2 l Custom Questions.xlsx

violet (bold): SKIP-LOGIC As programmed wave 2 Jan





My HealtheVet CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you? Active duty A, B Checkbox, one-up vertical Multi Y Skip Logic ANRole



National Guard/Reserve A, B








Veteran A, B








Family member of a Veteran or Servicemember









Caregiver of a Veteran or Servicemember (other than family)









Veteran Service Organization member









VA employee









Non-VA federal government employee









State/local government employee









General public









Other role






CAS0028943 A Do you get care at a VA facility? Yes
Drop down, select one Single Y Skip Logic ANFacilCare



No









Not Sure






JIC00178 B In general, how would you rate your overall health? Excellent
Drop down, select one Single Y Skip Logic ANHealth



Very Good









Good









Fair









Poor






RJB00026
Andrea Fuhrel-Forbis: DOT - please add a space between "My" and "HealtheVet" as I've done here Are you a registered user on the My HealtheVet web site? Yes A, B Drop down, select one Single Y Skip Logic ANRegUser



No









Not sure






CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have? Basic (B)
Drop down, select one Single Y Skip Logic ANUserType



Advanced (A)









Premium (authenticated or IPA’d)(P)









Not sure







B Did you try to log in to the My HealtheVet site today? Yes C Drop down, select one Single N Skip Logic Log Into Site



No







C Were you able to log in successfully? Yes, the first time I tried
Drop down, select one Single N Skip Logic Log In Successfully



Yes, after more than one try D








No, I was unable to log in D






D Please tell us more about your experience logging in. My login information wasn't recognized/site would not accept my login information
Checkbox, one-up vertical Multi N Skip Logic Log In Experience



I was unable to register









I forgot my username and was unable to retrieve it (e.g., retrieval process did not work, I was not aware there was a retrieval process)









I forgot my password and was unable to retrieve it (e.g., retrieval process did not work, I was not aware there was a retrieval process)









Account was locked









The answer to my security question was not accepted









I received a site maintenance/error message









After logging in, information was unavailable









Website wasn't responding









Other issue logging in






ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y
ANMHVFreq



Daily or more than once a day










About once a week









About once a month









About every 6 months









Less than every 6 months









Not sure/Do not recall






RJB00022
What were you trying to accomplish today in My HealtheVet? (Please select all that apply) Learn more about features that are available
Checkbox, one-up vertical Multi Y
ANReason



Request a prescription refill









View my medication history









Use Secure Messaging to communicate with my VA health care team









Use the Blue Button (Download My Data)










View my VA Appointments









Look up information about a health condition or medication









View my lab or other test results









View my VA Wellness Reminders









View my VA Notes (written by my health care team)









Enter my personal information (emergency contacts, etc.)









Enter data that I track myself such as weight, blood pressure, blood sugar, etc.









Enter information about my non-VA medications or supplements









Find a VA facility









Find information about VA Health Benefits









Find information about VA Benefits other than health benefits









Use the Veterans Health Library









Complete a HealtheLiving Assessment









Other






ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y Skip Logic Group ANTaskAcc



No









Partially









Not finished yet








Of the things you tried to do on the site today, what were you able to do? (Please select all that apply) Learn more about features that are available

Multi N Skip Logic Group Accomplished



Request a prescription refill









View my medication history









Use Secure Messaging to communicate with my VA health care team









Use the Blue Button (Download My Data)










View my VA Appointments









Look up information about a health condition or medication









View my lab or other test results









View my VA Wellness Reminders









View my VA Notes (written by my health care team)









Enter my personal information (emergency contacts, etc.)









Enter data that I track myself such as weight, blood pressure, blood sugar, etc.









Enter information about my non-VA medications or supplements









Find a VA facility









Find information about VA Health Benefits









Find information about VA Benefits other than health benefits









Use the Veterans Health Library









Complete a HealtheLiving Assessment









Other








Of the things you tried to do on the site today, what were you NOT able to do? (Please select all that apply) Learn more about features that are available

Multi N Skip Logic Group NotAccomplished



Request a prescription refill









View my medication history









Use Secure Messaging to communicate with my VA health care team









Use the Blue Button (Download My Data)










View my VA Appointments









Look up information about a health condition or medication









View my lab or other test results









View my VA Wellness Reminders









View my VA Notes (written by my health care team)









Enter my personal information (emergency contacts, etc.)









Enter data that I track myself such as weight, blood pressure, blood sugar, etc.









Enter information about my non-VA medications or supplements









Find a VA facility









Find information about VA Health Benefits









Find information about VA Benefits other than health benefits









Use the Veterans Health Library









Complete a HealtheLiving Assessment









Other






HAR0050202
How did you primarily look for information on/navigate the site today? Search feature A Radio button, one-up Single Y Skip Logic Group NavMethods



Top navigation bar









Links elsewhere on the page









Quick links









Used FAQs tab









Used Learn More tab









Set a bookmark in my browser to a specific page on the site









Contacted the Help Desk









Other /Do not recall








Did you use the site's search feature today? Yes A Radio button, one-up Single Y Skip Logic Group UsedSearch



No









Not sure/Do Not Recall







A Please tell us about your experience with the site's search feature today. (Please select all that apply) Search results were helpful
Checkbox, one-up vertical Multi Y Mutually Exclusive SearchExperience



Results were not relevant/not what I wanted









Too many results/I needed to refine my search



Skip Logic Group




Not enough results









Returned NO results









Received error message(s)









Search speed was too slow









I had a different search issue






HAR0050203
How would you describe your navigation experience on My HealtheVet today? (Please select all that apply) I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Mutually Exclusive NavExperience



Links often did not take me where I expected



Skip Logic Group




Had difficulty finding relevant information









Links/labels are difficult to understand









Too many links/navigational options to choose from









Had technical difficulties (error messages, broken links, etc.) A








Could not navigate back to previous information









I had a navigation difficulty not listed above







A What was the main type of technical difficulty you experienced today? Page "updating" B Radio Button, one-up Single N Skip Logic Group TechDifficultiesSingle



Page did not load completely B








Received an error message B, C








Clicked on links that were broken B








Page too slow to load B








Data refresh did not complete B








My session timed out B








Other technical difficulty not listed above B








Do not recall






HAR0050205 B On which page(s) or feature(s) did you experience the technical difficulty? (Please select all that apply) Home page
Checkbox, one-up vertical Multi N Skip Logic Group TechDiffPages



Registering for an account









Logging into my account









Rx Refill









Health calendar









VA Blue Button









VA CCD









Veterans Health Library









VA Appointments









Secure Messaging









Track health









Other /Do not recall







B On which page or feature did you experience the technical difficulty? Home page
Radio button Single N Skip Logic Group TechDiffPagesSingle



Registering for an account









Logging into my account









Rx Refill









Health calendar









VA Blue Button









VA CCD









Veterans Health Library









VA Appointments









Secure Messaging









Track health









Other /Do not recall







C Please tell us more about the type of error message(s) you received. The requested file/page was not found (Error 404)
Checkbox, one-up vertical Multi N Skip Logic Group TechDiffErrors



Server busy (Error 500)









Request cannot be processed at this time









Information is not available









You are not authorized to view the information you requested









Other






CAS0046943
How long have you been using My HealtheVet? Less than 6 months
Radio button, one-up vertical Single Y
PRYrsUse



6 months - less than 1 year









1-2 years









More than 2 years









Not sure/Do Not Recall






RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly disagree
Radio button, one-up vertical Single Y
MHV improve Health



Disagree









Not sure









Disagree









Agree









Strongly agree









Not applicable






CAS0029040
What additional services would you like to see on My HealtheVet? (Please select your top 3 choices) Schedule or change my VA appointments
Checkbox, one-up vertical Multi N Select up to 3 Additional Services



Track the status of my prescription refill delivery









View/pay my VA bills/copayments









View a list of my VA health care providers and their contact information









Use a mobile app for My HealtheVet









Join an online forum to discuss health issues with other Veterans









Advance check-in for my VA clinic visits









Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)









Authorize sharing information that I have stored in My HealtheVet with my VA health care team









Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider









Check to determine if my different medications are safe when taken together









More online educational programs









Receive a monthly email newsletter









Receive notification of new content/features on the site









Other






ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Text area, no char limit
N
ENDRequest
AED06379
Other than right now, hHave you completed this survey within the past 3 months? Yes
Radio button, one-up vertical Single N
Survey



No









Don't recall






RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF/OND)
Checkbox, one-up vertical Multi N
ANMilServ



Desert Shield/Desert Storm









Vietnam War









Korean War









World War II









Peacetime Service









Other








Mutually exclusive Not Applicable






AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N
ANAge



20-24









25-29









30-34









35-39









40-44









45-49









50-54









55-59









60-64









65-69









70-74









75-79









80-84









85 or older






JIC00267
What is your gender? Male
Dropdown (Select-one) Single N
ANGender



Female






CAS0028939
Which of the following best describes the highest level of education you have completed? Did not complete high school
Radio button, one-up vertical Single Y
ANEduc



High school graduate









Some college or vocational school









College graduate









Some postgraduate school









Graduate or professional degree







Sheet 4: Custom Qsts (3-14-14)

Model Instance Name: VA - My HealtheVet


red & strike-through: DELETE






MID: NJxFtMU9UosBkJZRd48x9Q==

underlined & italicized: RE-ORDER









pink: ADDITION






Date: 6/23/2009
blue + -->: REWORDING






20140110 - MHV Meaningful Use Wave 2 l Custom Questions.xlsx


violet (bold): SKIP-LOGIC As programmed wave 2 Jan





MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you?
Active duty
Checkbox, one-up vertical Multi Y
ANRole




National Guard/Reserve










Veteran










Family member of a vVeteran or Servicemember










Caregiver of a Veteran or Servicemember (other than family)










Veteran Service Organization member










VA employee










Non-VA federal government employee










State/local government employee










General public










Other role






RJB00048
Please indicate your military period(s) of service:
Andrea Fuhrel-Forbis: This top response option is not showing up properly in the test survey - there are not slashes between the OEF/OIF/OND as there should be Global War on Terror (OEF/OIF/OND)
Checkbox, one-up vertical Multi N
ANMilServ




Desert Shield/Desert Storm










Vietnam War










Korean War










World War II










Peacetime Service










Other








Mutually exclusive
Not Applicable






AED02714
What is your age range?
Under 20
Dropdown (Select-one) Single N
ANAge




20-24










25-29










30-34










35-39










40-44










45-49










50-54










55-59










60-64










65-69










70-74










75-79










80-84










85 or older






JIC00267
What is your gender?
Male
Dropdown (Select-one) Single N
ANGender




Female






CAS0028939
Which of the following best describes the highest level of education you have completed?
Did not complete high school
Radio button, one-up vertical Single Y
ANEduc




High school graduate










Some college or vocational school










College graduate










Some postgraduate school










Graduate or professional degree






JIC00178
In general, how would you rate your overall health?
Excellent
Drop down, select one Single Andrea Fuhrel-Forbis: This is not showing up in survey test as being required Y
ANHealth




Very Good










Good










Fair










Poor






RJB00026
Are you a registered user on the MyHealtheVet web site?
Yes A Drop down, select one Single Andrea Fuhrel-Forbis: This is not showing up in survey test as being required Y Skip Logic ANRegUser




No










Not sure






CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have?
Basic (B)
Drop down, select one Single Y Skip Logic ANUserType




Advanced (A)










Premium (authenticated or IPA’d)(P)










Not sure






ALM0169
How frequently do you visit the My HealtheVet web site?
First time
Dropdown (Select-one) Single Andrea Fuhrel-Forbis: This is not showing up in survey test as being required Y
ANMHVFreq




Daily or more than once a day











About once a week










About once a month










About every 6 months










Less than every 6 months










Not sure/Do not recall






RJB00022
What were you trying to accomplish today in My HealtheVet? (Please select all that apply)
Learn more about features that are available
Checkbox, one-up vertical Multi Y
ANReason




Request a prescription refill










View my medication history










Use Secure Messaging to communicate with my VA health care team










Use the Blue Button (Download My Data)











View my VA Appointments










Look up information about a health condition or medication










View my lab or other test results










View my VA Wellness Reminders










View my VA Notes (written by my health care team)










Enter my personal information (emergency contacts, etc.)










Enter data that I track myself such as weight, blood pressure, blood sugar, etc.










Enter information about my non-VA medications or supplements










Find a VA facility










Find information about VA Health Benefits










Find information about VA Benefits other than health benefits










Other






ALM0172
Did you accomplish what you wanted to in My HealtheVet?
Yes
Dropdown (Select-one) Single Andrea Fuhrel-Forbis: This is not showing up in survey test as being required Y
ANTaskAcc




No










Partially










Not finished yet






HAR0050202
How did you look for information on/navigate the site today? (Please select all that apply)
Search feature
Checkbox, one-up vertical Multi Y
NavMethods




Top navigation bar










Links elsewhere on the page










Quick links










Used FAQs tab










Used Learn More tab










Set a bookmark in my browser to a specific page on the site










Contacted the Help Desk










Other /Do not recall






HAR0050203
How would you describe your navigation experience on My HealtheVet today? (Please select all that apply)
I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Mutually Exclusive NavExperience




Links often did not take me where I expected



Skip Logic Group





Had difficulty finding relevant information










Links/labels are difficult to understand










Too many links/navigational options to choose from










Had technical difficulties (error messages, broken links, etc.) A









Could not navigate back to previous information










I had a navigation difficulty not listed above






HAR0050204 A What type(s) of technical difficulties did you experience today? (Please select all that apply)
Page "updating" B Checkbox, one-up vertical Multi N Skip Logic Group TechDifficulties




Page did not load completely B









Received an error message B









Clicked on links that were broken B









Page too slow to load B









Other technical difficulty not listed above B









Do not recall






HAR0050205 B On which page(s) or feature(s) did you experience the technical difficulty? (Please select all that apply)
Home page
Checkbox, one-up vertical Multi N Skip Logic Group TechDiffPages




Registering for an account










Logging into my account










Rx Refill










Health calendar










VA Blue Button










VA CCD










Veterans Health Library










VA Appointments










Secure Messaging










Track health










Other /Do not recall






CAS0028943
Do you get care at a VA facility?
Yes
Drop down, select one Single Y
ANFacilCare




No










Not Sure






CAS0046943
How long have you been using My HealtheVet?
Less than 6 months
Radio button, one-up vertical Single Y
PRYrsUse




6 months - less than 1 year










1-2 years










More than 2 years










Not sure/Do Not Recall






RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health.
Strongly disagree
Radio button, one-up vertical Single Y
MHV improve Health




Disagree










Not sure










Disagree










Agree










Strongly agree










Not applicable






CAS0029040
What additional services would you like to see on My HealtheVet? (Please select all that apply)
Schedule or change my VA appointments
Checkbox, one-up vertical Multi N
Additional Services




Track the status of my prescription refill delivery










View/pay my VA bills/copayments










View a list of my VA health care providers and their contact information










Use a mobile app for My HealtheVet










Join an online forum to discuss health issues with other Veterans










Advance check-in for my VA clinic visits










Andrea Fuhrel-Forbis: My HealtheVet is showing up with the little e underlined and italicized instead of bolded and italicised. Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)










Authorize sharing information that I have stored in My HealtheVet with my VA health care team










Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider










Check to determine if my different medications are safe when taken together










More online educational programs










Receive a monthly email newsletter










Receive notification of new content/features on the site










Other






ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?


Text area, no char limit
N
ENDRequest
AED06379
Have you completed this survey within the past 3 months?
Yes
Radio button, one-up vertical Single N
Survey




No










Don't recall







Sheet 5: Custom Qsts (3-13-14)

Model Instance Name: VA - My HealtheVet


red & strike-through: DELETE






MID: NJxFtMU9UosBkJZRd48x9Q==

underlined & italicized: RE-ORDER









pink: ADDITION






Date: 6/23/2009
blue + -->: REWORDING






20140110 - MHV Meaningful Use Wave 2 l Custom Questions.xlsx


violet (bold): SKIP-LOGIC As programmed wave 2 Jan





MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you?
Active duty
Checkbox, one-up vertical Multi Y
ANRole




National Guard/Reserve










Veteran










Family member of a veteran or Servicemember










Caregiver of a Veteran or Servicemember (other than family)










Veteran Service Organization member










VA employee










Non-VA federal government employee










State/local government employee










General public










Other role






RJB00048
Please indicate your military period(s) of service:
Global War on Terror (OEF/OIF/OND)
Checkbox, one-up vertical Multi N
ANMilServ




Desert Shield/Desert Storm










Vietnam War










Korean War










World War II










Peacetime Service










Other








Mutually exclusive
Not Applicable






AED02714
What is your age range?
Under 20
Dropdown (Select-one) Single N
ANAge




20-24










25-29










30-34










35-39










40-44










45-49










50-54










55-59










60-64










65-69










70-74










75-79










80-84










85 or older






JIC00267
What is your gender?
Male
Dropdown (Select-one) Single N
ANGender




Female






CAS0042785
Are you of Hispanic or Latino origin or descent?
Yes
Drop down, select one Single N
ANEthnicity




No






CAS0042786
What is your race?
American Indian or Alaska Native
Drop down, select one Single N
ANRace




Asian










Black or African American










Native Hawaiian or Other Pacific Islander










White (Caucasian)










Two or More Races










Other race










Unknown or Do Not Wish to Reply






CAS0028939
Which of the following best describes the highest level of education you have completed?
Did not complete high school
Radio button, one-up vertical Single Y
ANEduc




High school graduate










Some college or vocational school










College graduate










Some postgraduate school










Graduate or professional degree






JIC00178
In general, how would you rate your overall health?
Excellent
Drop down, select one Single Y
ANHealth




Very Good










Good










Fair










Poor






RJB00026
Are you a registered user on the MyHealtheVet web site?
Yes A Checkbox, one-up vertical Single Y Skip Logic ANRegUser




No










Not sure






CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have?
Basic (B)
Checkbox, one-up vertical Single Y Skip Logic ANUserType




Advanced (A)










Premium (authenticated or IPA’d)(P)










Not sure






ALM0169
How frequently do you visit the My HealtheVet web site?
First time
Dropdown (Select-one) Single Y
ANMHVFreq




Daily or more than once a day











About once a week










About once a month










About every 6 months










Less than every 6 months










Not sure/Do not recall






RJB00022
What were you trying to accomplish today in My HealtheVet? (pPlease select all that apply)
Learn more about features that are available
Checkbox, one-up vertical Multi Y
ANReason




Request a prescription refill










View my medication history










Use Secure Messaging to communicate with my VA health care team










Use the Blue Button (Download My Data)











View my VA Appointments










Look up information about a health condition or medication










View my lab or other test results










View my VA Wellness Reminders










View my VA Notes (written by my health care team)










Enter my personal information (emergency contacts, etc.)










Enter data that I track myself such as weight, blood pressure, blood sugar, etc.










Enter information about my non-VA medications or supplements










Find a VA facility










Find information about VA Health Benefits










Find information about VA Benefits other than health benefits










Other






ALM0172
Did you accomplish what you wanted to in My HealtheVet?
Yes
Dropdown (Select-one) Single Y
ANTaskAcc




No










Partially










Not finished yet








How did you look for information on/navigate the site today? (Please select all that apply)
Search feature
Checkbox, one-up vertical Multi Y
NavMethods




Top navigation bar










Links elsewhere on the page










Quick links










Used FAQs tab










Used Learn More tab










Set a bookmark in my browser to a specific page on the site










Contacted the Help Desk










Other /Do not recall








How would you describe your navigation experience on My HealtheVet today? (Please select all that apply)
Andrea Fuhrel-Forbis: DOT: Please make this answer choice mutually exclusive and gray out other options if it is selected. I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group NavExperience




Links often did not take me where I expected










Had difficulty finding relevant information










Links/labels are difficult to understand










Too many links/navigational options to choose from










Had technical difficulties (error messages, broken links, etc.) A









Could not navigate back to previous information










I had a navigation difficulty not listed above







A What type(s) of technical difficulties did you experience today? (Please select all that apply)
Page "updating" B Checkbox, one-up vertical Multi N Skip Logic Group TechDifficulties




Page did not load completely B









Received an error message B









Clicked on links that were broken B









Page too slow to load B









Other technical difficulty not listed above B









Do not recall







B On which page(s) or feature(s) did you experience the technical difficulty? (Please select all that apply)
Home page
Checkbox, one-up vertical Multi N Skip Logic Group TechDiffPages




Registering for an account










Logging into my account










Rx Refill










Health calendar










VA Blue Button










VA CCD










Veterans Health Library










VA Appointments










Secure Messaging










Track health










Other /Do not recall






CAS0028943
Do you get care at a VA facility?
Yes A,B, C, D, E, F Checkbox, one-up vertical Single Y Skip Logic ANFacilCare




No










Not Sure






CAS0028944 A In the past year, how often did you use a VA medical facility or service for your health care needs?
Never
Checkbox, one-up vertical Single N skip logic ANFacilFreq




Once in the past year










2 to 11 times in the past year










12 or more times in the past year






CAS0042864 B What is your travel time to the VA facility where you receive most of your care?
less than 30 minutes
Radio button, one-up vertical Single Y skip logic ANDist




30 minutes to under 1 hour










1 hour to under 1.5 hours










1.5 hours to under 2 hours










2 or more hours










Not sure/Do not recall






CAS0042867 C How many years have you been seeing your VA primary healthcare team?
Less than 1 year
Drop down, select one Single Y
ANYrsTeam




1-5 years










More than 5 years










Not sure/Do not recall






CAS0042868 D Generally speaking, how satisfied are you with the quality of care and treatment that you receive from your VA healthcare team?
Very unsatisfied
Radio button, one-up vertical Single Y
ANSatTeam




Unsatisfied










Neither satisfied nor unsatisfied










Satisfied










Very satisfied










Not sure/Do not recall






CAS0042869 E Overall, I trust my VA healthcare team's advice and care.
Strongly disagree
Radio button, one-up vertical Single Y
ANTrustTeam




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do not recall






CAS0042814 F Has your VA doctor or healthcare team ever recommended Secure Messaging to you?
Yes
Radio button, one-up vertical Single Y
PREverUsed




No










Not Sure/Do Not Recall






NEW MEANINGFUL USE Wave 2 QUESTION ROTATION










[ORIENTING QUESTION]:

CAS0046942
Which of the following convinced you to first try My HealtheVet? (Please select all that apply)
My doctor uses it
Checkbox, one-up vertical Multi Y
PRTrial




My doctor recommended it to me










Someone on my VA healthcare team other than my doctor recommended it to me.










Another Veteran recommended it to me










I received a hands-on demonstration at the VA facility.










I saw a video program or a poster at the VA facility.










I read a printed fact sheet.










I received a postcard.










I received an email reminder.










I received a phone call from the VA.










I read or heard about it through the media (newspaper, radio, TV, or social media like Facebook or Twitter).










I received or saw information materials provided in Spanish.










Other










Not sure/Do Not Recall






CAS0046943
How long have you been using My HealtheVet?
Less than 6 months
Radio button, one-up vertical Single Y
PRYrsUse




6 months - less than 1 year










1-2 years










More than 2 years










Not sure/Do Not Recall






[ORIENTING QUESTION]:

CAS0046944
In the past year, how frequently have you used the Blue Button to access your VA personal health record information?
Never
Radio button, one-up vertical single Y
PRTaskFreq1




1-2 times










3-9 times










10 or more times






CAS0046945
In the past year, how frequently have you used Secure Messaging to communicate with your doctor or healthcare team?
Never
Radio button, one-up vertical single Y
PRTaskFreq2




1-2 times










3-9 times










10 or more times






CAS0046946
In the past year, how frequently have you used My HealtheVet to check your upcoming VA appointments?
Never
Radio button, one-up vertical single Y
PRTaskFreq3




1-2 times










3-9 times










10 or more times






CAS0046947
In the past year, how frequently have you used My HealtheVet to request a prescription refill?
Never
Radio button, one-up vertical single Y
PRTaskFreq4




1-2 times










3-9 times










10 or more times






CAS0046948
In the past year, how frequently have you used My HealtheVet to check your VA prescription history?
Never
Radio button, one-up vertical Multi Y
PRMedFreq5




1-2 times










3-9 times










10 or more times






CAS0046949
In the past year, how frequently have you used My HealtheVet Blue Button to check your VA Notes (the visit notes written by your VA healthcare team)?
Never
Radio button, one-up vertical single Y
PRTaskFreq6




1-2 times










3-9 times










10 or more times






CAS0046950
In the past year, how frequently have you used My HealtheVet to check on your lab or test results (for example: blood tests, pathology reports, radiology reports, etc.)?
Never
Radio button, one-up vertical single Y
PRTaskFreq7




1-2 times










3-9 times










10 or more times






CAS0046951
In the past year, how frequently have you used My HealtheVet to check your vitals and readings?
Never
Radio button, one-up vertical single Y
PRTaskFreq8




1-2 times










3-9 times










10 or more times






CAS0046952
In the past year, how frequently have you used My HealtheVet to check your health summary using the VA Continuity of Care Document (VA CCD)?
Never
Radio button, one-up vertical single Y
PRTaskFreq9




1-2 times










3-9 times










10 or more times






CAS0046953
In the past year, which of the following other types of information have you accessed in My HealtheVet or the VA Blue Button? (Please select all that apply)


Radio button, one-up vertical Multi Y
PROTaskFreq




VA Allergies and Adverse Reactions










VA Immunizations










VA Problem List (active health issues and conditions)










VA Admissions and Discharges










VA Wellness Reminders (for example: shots, cancer screening)










Department of Defense (DoD) Military Service Information










None of the above






[ORIENTING QUESTION]:

CAS0046954
In the past year, how frequently have you used My HealtheVet to self-enter your medications and supplements?
Never
Radio button, one-up vertical single Y
PRSEFreq1




1-2 times










3-9 times










10 or more times






CAS0046955
In the past year, how frequently have you used My HealtheVet to self-enter your lab and test results?
Never
Radio button, one-up vertical single Y
PRSEFreq2




1-2 times










3-9 times










10 or more times






CAS0046956
In the past year, how frequently have you used My HealtheVet to self-enter your allergies and adverse reactions?
Never
Radio button, one-up vertical single Y
PRSEFreq3




1-2 times










3-9 times










10 or more times






CAS0046957
In the past year, how frequently have you used My HealtheVet to self-enter your vitals and readings?
Never
Radio button, one-up vertical single Y
PRSEFreq4




1-2 times










3-9 times










10 or more times






CAS0046958
In the past year, how frequently have you used My HealtheVet to self-enter information in your food journal?
Never
Radio button, one-up vertical single Y
PRSEFreq5




1-2 times










3-9 times










10 or more times






CAS0046959
In the past year, how frequently have you used My HealtheVet to self-enter information in your activity journal?
Never
Radio button, one-up vertical single Y
PRSEFreq6




1-2 times










3-9 times










10 or more times






CAS0046924
In the past year, how frequently have you used the My Goals feature in My HealtheVet to self-enter your health goals?
Never
Radio button, one-up vertical single Y
PRSEFreq7




1-2 times










3-9 times










10 or more times






CAS0046925
In the past year, which other types of information have you self-entered into your My HealtheVet personal health record? (Please select all that apply)


Radio button, one-up vertical Multi Y
PRSEOFreq




Immunizations, self-reported










Medical events, self-reported










Family health history, self-reported










Military health history, self-reported










Treatment facility, self-reported










Health insurance, self-reported










Caregiver names and contacts, self-reported










Health calendar, self-reported










Personal information (contact information, emergency contacts), self-reported










None of the above






[ORIENTING QUESTION]:

CAS0046926
In the past year, how frequently have you communicated with your VA primary healthcare team about information that you self-entered into My HealtheVet? (for example: your home blood glucose or blood pressure measurements)
Never
Radio button, one-up vertical
Y
PRVASelfFreq




1-2 times










3-9 times










10 or more times






CAS0046927
In the past year, how frequently have you communicated with your VA primary healthcare team about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes)
Never
Radio button, one-up vertical
Y
PRVAMHVFreq




1-2 times










3-9 times










10 or more times






CAS0046928
In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you self-entered into My HealtheVet?
Never
Radio button, one-up vertical
Y
PROtherSelfFreq




1-2 times










3-9 times










10 or more times






CAS0046962
In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes)
Never
Radio button, one-up vertical
Y
PROtherMHVFreq




1-2 times










3-9 times










10 or more times






CAS0046963
In the past year, how frequently have you used My HealtheVet information when you communicated with your VA healthcare team about care you received outside of the VA? (for example: tests done elsewhere or a non-VA emergency department visit)
Never
Radio button, one-up vertical single Y
PROutsideCare




1-2 times










3-9 times










10 or more times






CAS0046964
In the past year, how frequently have you used My HealtheVet information when you communicated with your non-VA providers about care you received at the VA?
Never
Radio button, one-up vertical single Y
PRNonVAProvider




1-2 times










3-9 times










10 or more times










I do not have any non-VA providers






CAS0046964
Which of the following methods do you use to access the My HealtheVet website? (Please select all that apply)
Computer or laptop
Checkbox, one-up vertical Multi Y
PRDevice




Mobile phone (for example: iPhone, Android)










Mobile tablet (for example: iPad, Android)










Kiosk










Television (for example: interactive Web TV )










Other






[ORIENTING INTRODUCTION]
Your feedback is very important to us. Please think about your use of My HealtheVet features other than Secure Messaging when answering the following questions.
CAS0046966
The information in My HealtheVet is accurate.
Strongly disagree
Radio button, one-up vertical Single Y
PRAccurate




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046967
The information in My HealtheVet is easy to understand.
Strongly disagree
Radio button, one-up vertical Single Y
PREasy




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046968
New or updated information in My HealtheVet is generally available to me in a timely manner.
Strongly disagree
Radio button, one-up vertical Single Y
PRTimely




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046969
My HealtheVet is a reliable system. (That is, I can always count on it working.)
Strongly disagree
Radio button, one-up vertical Single Y
PRProtect




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046970
I am confident that My HealtheVet protects the privacy and security of my personal health information.
Strongly disagree
Radio button, one-up vertical Single Y
PRPrivate




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046971
It is easy to find the different My HealtheVet features that I want to use.
Strongly disagree
Radio button, one-up vertical Single Y
PRONavToSM




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046972
It is easy to navigate within the My HealtheVet features (for example, checking my VA Prescription status then requesting a refill).
Strongly disagree
Radio button, one-up vertical Single Y
PRNavInSM




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046973
I trust my healthcare information when I receive it through My HealtheVet.
Strongly disagree
Radio button, one-up vertical Single Y
PRTrustOnline




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046974
Regarding my personal health goals, I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRGoals




Self-enter and track my personal health goals










Gain peace of mind about my personal health goals










Coordinate with my VA healthcare team based on my personal health goals










None of the above






CAS0046975
Regarding my VA medications, I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRMeds




Review and understand my VA-prescribed medications










Gain peace of mind about my VA-prescribed medications










Coordinate with my VA healthcare team about my VA-prescribed medications










None of the above






CAS0046929
Regarding my VA tests and procedures, I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRTestPRoc




Review and understand the tests and procedures that I receive from VA










Gain peace of mind from my VA healthcare team about tests and procedures that I receive from VA










Coordinate with my VA healthcare team about the tests and procedures that I receive from VA










None of the above






CAS0046930
Regarding my mental and emotional health, I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRMentalHealth




Review and understand my mental and emotional health and any prescribed treatment










Gain peace of mind about my mental and emotional health and any prescribed treatment










Coordinate with my VA healthcare team about my mental and emotional health and any prescribed treatment










None of the above






CAS0046931
Regarding my VA preventive care (for example: screenings for type 2 diabetes, cholesterol, depression), I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRPreventive




Review and understand my VA preventive care










Gain peace of mind about my VA preventive care










Coordinate with my VA healthcare team about my VA preventive care










None of the above






CAS0046932
Regarding things I can do for my health (such as diet and exercise), I use My HealtheVet to help me: (Please select all that apply)
Review and understand specific things I can do to improve my health or prevent illness
Checkbox, one-up vertical Multi Y
PRSelfCare




Self-enter and track specific things I can do to improve my health or prevent illness










Gain peace of mind about specific things I can do to improve my health or prevent illness










Coordinate with my VA healthcare team about specific things I can do to improve my health or prevent illness










None of the above






CAS0046933
After treatment, labs or tests, I review my results on My HealtheVet to see if I need a follow-up call or visit.
Strongly disagree
Radio button, one-up vertical Single Y
PRFollowUp




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046934
I use My HealtheVet information to help me make better health and healthcare decisions.
Strongly disagree
Radio button, one-up vertical Single Y
PRDecisInfo




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046935
I use My HealtheVet to help me judge when it is necessary to call or go see my VA healthcare team.
Strongly disagree
Radio button, one-up vertical Single Y
PRDecisCall




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046936
I use My HealtheVet to help me figure out solutions when new problems arise with my health.
Strongly disagree
Radio button, one-up vertical Single Y
PRSolutions




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046937
I have all the information I need to manage my health and healthcare.
Strongly disagree
Radio button, one-up vertical Single Y
OUTInfo




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046938
I am confident in working with my VA healthcare team to manage my health and healthcare.
Strongly disagree
Radio button, one-up vertical Single Y
OUTTeam




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046939
I feel in control of my health and healthcare (such as taking part in decisions or following through on any medication, treatment or health routine).
Strongly disagree
Radio button, one-up vertical Single Y
OUTControl




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046940
I am able to achieve my long-term health and healthcare goals (such as being self-reliant, living longer and better, or knowing that my family and friends can depend on me.)
Strongly disagree
Radio button, one-up vertical Single Y
OUTAchGoals




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046941
I intend to continue using My HealtheVet in the future.
Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentUse




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046982
I intend to recommend My HealtheVet to others.
Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentRec




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0042904
How often do you find that information from the VA (in print or online) about your medical condition is difficult to understand?
Never or almost never
Radio button, one-up vertical Single Y
ANHlthLit




Infrequently










Occasionally










Frequently










Very frequently or always










Not sure/Do not recall






RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health.
Strongly disagree
Radio button, one-up vertical Single Y
MHV improve Health




Disagree










Not sure










Disagree










Agree










Strongly agree










Not applicable






CAS0042905
Overall, how confident are you that you could get health-related advice or information if you needed it by using a computer, smart phone or tablet (like an iPhone or iPad)?
Not at all confident
Radio button, one-up vertical Single Y
ANHlthSearch




Somewhat confident










Moderately confident










Confident










Very confident










Not sure






CAS0029040
What additional services would you like to see on My HealtheVet? (Please select all that apply)
Schedule or change my VA appointments
Checkbox, one-up vertical Multi N
Additional Services




Track the status of my prescription refill delivery










View/pay my VA bills/copayments










View a list of my VA health care providers and their contact information










Use a mobile app for My HealtheVet










Join an online forum to discuss health issues with other Veterans










Advance check-in for my VA clinic visits










Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)










Authorize sharing information that I have stored in My HealtheVet with my VA health care team










Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider










Check to determine if my different medications are safe when taken together










More online educational programs










Receive a monthly email newsletter










Receive notification of new content/features on the site










Other






ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?


Text area, no char limit
N
ENDRequest
AED06379
Have you completed this survey within the past 3 months?
Yes
Radio button, one-up vertical


Survey




No

Single N






Don't recall







Sheet 6: Current Custom Qsts (3-7-14)

Model Instance Name: VA - My HealtheVet


red & strike-through: DELETE






MID: NJxFtMU9UosBkJZRd48x9Q==

underlined & italicized: RE-ORDER









pink: ADDITION






Date: 6/23/2009
blue + -->: REWORDING






20140110 - MHV Meaningful Use Wave 2 l Custom Questions.xlsx


violet (bold): SKIP-LOGIC As programmed wave 2 Jan





MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you?
Active duty
Checkbox, one-up vertical Multi Y
ANRole




National Guard/Reserve










Veteran










Family member of a veteran or Servicemember










Caregiver of a Veteran or Servicemember (other than family)










Veteran Service Organization member










VA employee










Non-VA federal government employee










State/local government employee










General public










Other role






RJB00048
Please indicate your military period(s) of service:
Global War on Terror (OEF/OIF/OND)
Checkbox, one-up vertical Multi N
ANMilServ




Desert Shield/Desert Storm










Vietnam War










Korean War










World War II










Peacetime Service










Other








Mutually exclusive
Not Applicable






AED02714
What is your age range?
Under 20
Dropdown (Select-one) Single N
ANAge




20-24










25-29










30-34










35-39










40-44










45-49










50-54










55-59










60-64










65-69










70-74










75-79










80-84










85 or older






JIC00267
What is your gender?
Male
Dropdown (Select-one) Single N
ANGender




Female






CAS0042785
Are you of Hispanic or Latino origin or descent?
Yes
Drop down, select one Single N
ANEthnicity




No






CAS0042786
What is your race?
American Indian or Alaska Native
Drop down, select one Single N
ANRace




Asian










Black or African American










Native Hawaiian or Other Pacific Islander










White (Caucasian)










Two or More Races










Other race










Unknown or Do Not Wish to Reply






CAS0028939
Which of the following best describes the highest level of education you have completed?
Did not complete high school
Radio button, one-up vertical Single Y
ANEduc




High school graduate










Some college or vocational school










College graduate










Some postgraduate school










Graduate or professional degree






JIC00178
In general, how would you rate your overall health?
Excellent
Drop down, select one Single Y
ANHealth




Very Good










Good










Fair










Poor






RJB00026
Are you a registered user on the MyHealtheVet web site?
Yes A Checkbox, one-up vertical Single Y Skip Logic ANRegUser




No










Not sure






CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have?
Basic (B)
Checkbox, one-up vertical Single Y Skip Logic ANUserType




Advanced (A)










Premium (authenticated or IPA’d)(P)










Not sure






ALM0169
How frequently do you visit the My HealtheVet web site?
First time
Dropdown (Select-one) Single Y
ANMHVFreq




Daily or more than once a day











About once a week










About once a month










About every 6 months










Less than every 6 months










Not sure/Do not recall






RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply)


Checkbox, one-up vertical Multi Y
ANReason




Learn more about features that are available










Request a prescription refill










View my medication history










Use Secure Messaging to communicate with my VA health care team










Use the Blue Button (Download My Data)











View my VA Appointments










Look up information about a health condition or medication










View my lab or other test results










View my VA Wellness Reminders










View my VA Notes (written by my health care team)










Enter my personal information (emergency contacts, etc.)










Enter data that I track myself such as weight, blood pressure, blood sugar, etc.










Enter information about my non-VA medications or supplements










Find a VA facility










Find information about VA Health Benefits










Find information about VA Benefits other than health benefits










Other






ALM0172
Did you accomplish what you wanted to in My HealtheVet?
Yes
Dropdown (Select-one) Single Y
ANTaskAcc




No










Partially










Not finished yet






CAS0028943
Do you get care at a VA facility?
Yes A,B, C, D, E, F Checkbox, one-up vertical Single Y Skip Logic ANFacilCare




No










Not Sure






CAS0028944 A In the past year, how often did you use a VA medical facility or service for your health care needs?
Never
Checkbox, one-up vertical Single N skip logic ANFacilFreq




Once in the past year










2 to 11 times in the past year










12 or more times in the past year






CAS0042864 B What is your travel time to the VA facility where you receive most of your care?
less than 30 minutes
Radio button, one-up vertical Single Y skip logic ANDist




30 minutes to under 1 hour










1 hour to under 1.5 hours










1.5 hours to under 2 hours










2 or more hours










Not sure/Do not recall






CAS0042867 C How many years have you been seeing your VA primary healthcare team?
Less than 1 year
Drop down, select one Single Y
ANYrsTeam




1-5 years










More than 5 years










Not sure/Do not recall






CAS0042868 D Generally speaking, how satisfied are you with the quality of care and treatment that you receive from your VA healthcare team?
Very unsatisfied
Radio button, one-up vertical Single Y
ANSatTeam




Unsatisfied










Neither satisfied nor unsatisfied










Satisfied










Very satisfied










Not sure/Do not recall






CAS0042869 E Overall, I trust my VA healthcare team's advice and care.
Strongly disagree
Radio button, one-up vertical Single Y
ANTrustTeam




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do not recall






CAS0042814 F Has your VA doctor or healthcare team ever recommended Secure Messaging to you?
Yes
Radio button, one-up vertical Single Y
PREverUsed




No










Not Sure/Do Not Recall






NEW MEANINGFUL USE Wave 2 QUESTION ROTATION










[ORIENTING QUESTION]:

CAS0046942
Which of the following convinced you to first try My HealtheVet? (Please select all that apply)
My doctor uses it
Checkbox, one-up vertical Multi Y
PRTrial




My doctor recommended it to me










Someone on my VA healthcare team other than my doctor recommended it to me.










Another Veteran recommended it to me










I received a hands-on demonstration at the VA facility.










I saw a video program or a poster at the VA facility.










I read a printed fact sheet.










I received a postcard.










I received an email reminder.










I received a phone call from the VA.










I read or heard about it through the media (newspaper, radio, TV, or social media like Facebook or Twitter).










I received or saw information materials provided in Spanish.










Other










Not sure/Do Not Recall






CAS0046943
How long have you been using My HealtheVet?
Less than 6 months
Radio button, one-up vertical Single Y
PRYrsUse




6 months - less than 1 year










1-2 years










More than 2 years










Not sure/Do Not Recall






[ORIENTING QUESTION]:

CAS0046944
In the past year, how frequently have you used the Blue Button to access your VA personal health record information?
Never
Radio button, one-up vertical single Y
PRTaskFreq1




1-2 times










3-9 times










10 or more times






CAS0046945
In the past year, how frequently have you used Secure Messaging to communicate with your doctor or healthcare team?
Never
Radio button, one-up vertical single Y
PRTaskFreq2




1-2 times










3-9 times










10 or more times






CAS0046946
In the past year, how frequently have you used My HealtheVet to check your upcoming VA appointments?
Never
Radio button, one-up vertical single Y
PRTaskFreq3




1-2 times










3-9 times










10 or more times






CAS0046947
In the past year, how frequently have you used My HealtheVet to request a prescription refill?
Never
Radio button, one-up vertical single Y
PRTaskFreq4




1-2 times










3-9 times










10 or more times






CAS0046948
In the past year, how frequently have you used My HealtheVet to check your VA prescription history?
Never
Radio button, one-up vertical Multi Y
PRMedFreq5




1-2 times










3-9 times










10 or more times






CAS0046949
In the past year, how frequently have you used My HealtheVet Blue Button to check your VA Notes (the visit notes written by your VA healthcare team)?
Never
Radio button, one-up vertical single Y
PRTaskFreq6




1-2 times










3-9 times










10 or more times






CAS0046950
In the past year, how frequently have you used My HealtheVet to check on your lab or test results (for example: blood tests, pathology reports, radiology reports, etc.)?
Never
Radio button, one-up vertical single Y
PRTaskFreq7




1-2 times










3-9 times










10 or more times






CAS0046951
In the past year, how frequently have you used My HealtheVet to check your vitals and readings?
Never
Radio button, one-up vertical single Y
PRTaskFreq8




1-2 times










3-9 times










10 or more times






CAS0046952
In the past year, how frequently have you used My HealtheVet to check your health summary using the VA Continuity of Care Document (VA CCD)?
Never
Radio button, one-up vertical single Y
PRTaskFreq9




1-2 times










3-9 times










10 or more times






CAS0046953
In the past year, which of the following other types of information have you accessed in My HealtheVet or the VA Blue Button? (Please select all that apply)


Radio button, one-up vertical Multi Y
PROTaskFreq




VA Allergies and Adverse Reactions










VA Immunizations










VA Problem List (active health issues and conditions)










VA Admissions and Discharges










VA Wellness Reminders (for example: shots, cancer screening)










Department of Defense (DoD) Military Service Information










None of the above






[ORIENTING QUESTION]:

CAS0046954
In the past year, how frequently have you used My HealtheVet to self-enter your medications and supplements?
Never
Radio button, one-up vertical single Y
PRSEFreq1




1-2 times










3-9 times










10 or more times






CAS0046955
In the past year, how frequently have you used My HealtheVet to self-enter your lab and test results?
Never
Radio button, one-up vertical single Y
PRSEFreq2




1-2 times










3-9 times










10 or more times






CAS0046956
In the past year, how frequently have you used My HealtheVet to self-enter your allergies and adverse reactions?
Never
Radio button, one-up vertical single Y
PRSEFreq3




1-2 times










3-9 times










10 or more times






CAS0046957
In the past year, how frequently have you used My HealtheVet to self-enter your vitals and readings?
Never
Radio button, one-up vertical single Y
PRSEFreq4




1-2 times










3-9 times










10 or more times






CAS0046958
In the past year, how frequently have you used My HealtheVet to self-enter information in your food journal?
Never
Radio button, one-up vertical single Y
PRSEFreq5




1-2 times










3-9 times










10 or more times






CAS0046959
In the past year, how frequently have you used My HealtheVet to self-enter information in your activity journal?
Never
Radio button, one-up vertical single Y
PRSEFreq6




1-2 times










3-9 times










10 or more times






CAS0046924
In the past year, how frequently have you used the My Goals feature in My HealtheVet to self-enter your health goals?
Never
Radio button, one-up vertical single Y
PRSEFreq7




1-2 times










3-9 times










10 or more times






CAS0046925
In the past year, which other types of information have you self-entered into your My HealtheVet personal health record? (Please select all that apply)


Radio button, one-up vertical Multi Y
PRSEOFreq




Immunizations, self-reported










Medical events, self-reported










Family health history, self-reported










Military health history, self-reported










Treatment facility, self-reported










Health insurance, self-reported










Caregiver names and contacts, self-reported










Health calendar, self-reported










Personal information (contact information, emergency contacts), self-reported










None of the above






[ORIENTING QUESTION]:

CAS0046926
In the past year, how frequently have you communicated with your VA primary healthcare team about information that you self-entered into My HealtheVet? (for example: your home blood glucose or blood pressure measurements)
Never
Radio button, one-up vertical
Y
PRVASelfFreq




1-2 times










3-9 times










10 or more times






CAS0046927
In the past year, how frequently have you communicated with your VA primary healthcare team about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes)
Never
Radio button, one-up vertical
Y
PRVAMHVFreq




1-2 times










3-9 times










10 or more times






CAS0046928
In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you self-entered into My HealtheVet?
Never
Radio button, one-up vertical
Y
PROtherSelfFreq




1-2 times










3-9 times










10 or more times






CAS0046962
In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes)
Never
Radio button, one-up vertical
Y
PROtherMHVFreq




1-2 times










3-9 times










10 or more times






CAS0046963
In the past year, how frequently have you used My HealtheVet information when you communicated with your VA healthcare team about care you received outside of the VA? (for example: tests done elsewhere or a non-VA emergency department visit)
Never
Radio button, one-up vertical single Y
PROutsideCare




1-2 times










3-9 times










10 or more times






CAS0046964
In the past year, how frequently have you used My HealtheVet information when you communicated with your non-VA providers about care you received at the VA?
Never
Radio button, one-up vertical single Y
PRNonVAProvider




1-2 times










3-9 times










10 or more times










I do not have any non-VA providers






CAS0046964
Which of the following methods do you use to access the My HealtheVet website? (Please select all that apply)
Computer or laptop
Checkbox, one-up vertical Multi Y
PRDevice




Mobile phone (for example: iPhone, Android)










Mobile tablet (for example: iPad, Android)










Kiosk










Television (for example: interactive Web TV )










Other






[ORIENTING INTRODUCTION]
Your feedback is very important to us. Please think about your use of My HealtheVet features other than Secure Messaging when answering the following questions.
CAS0046966
The information in My HealtheVet is accurate.
Strongly disagree
Radio button, one-up vertical Single Y
PRAccurate




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046967
The information in My HealtheVet is easy to understand.
Strongly disagree
Radio button, one-up vertical Single Y
PREasy




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046968
New or updated information in My HealtheVet is generally available to me in a timely manner.
Strongly disagree
Radio button, one-up vertical Single Y
PRTimely




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046969
My HealtheVet is a reliable system. (That is, I can always count on it working.)
Strongly disagree
Radio button, one-up vertical Single Y
PRProtect




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046970
I am confident that My HealtheVet protects the privacy and security of my personal health information.
Strongly disagree
Radio button, one-up vertical Single Y
PRPrivate




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046971
It is easy to find the different My HealtheVet features that I want to use.
Strongly disagree
Radio button, one-up vertical Single Y
PRONavToSM




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046972
It is easy to navigate within the My HealtheVet features (for example, checking my VA Prescription status then requesting a refill).
Strongly disagree
Radio button, one-up vertical Single Y
PRNavInSM




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046973
I trust my healthcare information when I receive it through My HealtheVet.
Strongly disagree
Radio button, one-up vertical Single Y
PRTrustOnline




Disagree










Neither agree nor disagree










Agree










Strongly agree










Not sure/Do Not Recall






CAS0046974
Regarding my personal health goals, I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRGoals




Self-enter and track my personal health goals










Gain peace of mind about my personal health goals










Coordinate with my VA healthcare team based on my personal health goals










None of the above






CAS0046975
Regarding my VA medications, I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRMeds




Review and understand my VA-prescribed medications










Gain peace of mind about my VA-prescribed medications










Coordinate with my VA healthcare team about my VA-prescribed medications










None of the above






CAS0046929
Regarding my VA tests and procedures, I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRTestPRoc




Review and understand the tests and procedures that I receive from VA










Gain peace of mind from my VA healthcare team about tests and procedures that I receive from VA










Coordinate with my VA healthcare team about the tests and procedures that I receive from VA










None of the above






CAS0046930
Regarding my mental and emotional health, I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRMentalHealth




Review and understand my mental and emotional health and any prescribed treatment










Gain peace of mind about my mental and emotional health and any prescribed treatment










Coordinate with my VA healthcare team about my mental and emotional health and any prescribed treatment










None of the above






CAS0046931
Regarding my VA preventive care (for example: screenings for type 2 diabetes, cholesterol, depression), I use My HealtheVet to help me: (Please select all that apply)


Checkbox, one-up vertical Multi Y
PRPreventive




Review and understand my VA preventive care










Gain peace of mind about my VA preventive care










Coordinate with my VA healthcare team about my VA preventive care










None of the above






CAS0046932
Regarding things I can do for my health (such as diet and exercise), I use My HealtheVet to help me: (Please select all that apply)
Review and understand specific things I can do to improve my health or prevent illness
Checkbox, one-up vertical Multi Y
PRSelfCare




Self-enter and track specific things I can do to improve my health or prevent illness










Gain peace of mind about specific things I can do to improve my health or prevent illness










Coordinate with my VA healthcare team about specific things I can do to improve my health or prevent illness










None of the above






CAS0046933
After treatment, labs or tests, I review my results on My HealtheVet to see if I need a follow-up call or visit.
Strongly disagree
Radio button, one-up vertical Single Y
PRFollowUp




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046934
I use My HealtheVet information to help me make better health and healthcare decisions.
Strongly disagree
Radio button, one-up vertical Single Y
PRDecisInfo




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046935
I use My HealtheVet to help me judge when it is necessary to call or go see my VA healthcare team.
Strongly disagree
Radio button, one-up vertical Single Y
PRDecisCall




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046936
I use My HealtheVet to help me figure out solutions when new problems arise with my health.
Strongly disagree
Radio button, one-up vertical Single Y
PRSolutions




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046937
I have all the information I need to manage my health and healthcare.
Strongly disagree
Radio button, one-up vertical Single Y
OUTInfo




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046938
I am confident in working with my VA healthcare team to manage my health and healthcare.
Strongly disagree
Radio button, one-up vertical Single Y
OUTTeam




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046939
I feel in control of my health and healthcare (such as taking part in decisions or following through on any medication, treatment or health routine).
Strongly disagree
Radio button, one-up vertical Single Y
OUTControl




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046940
I am able to achieve my long-term health and healthcare goals (such as being self-reliant, living longer and better, or knowing that my family and friends can depend on me.)
Strongly disagree
Radio button, one-up vertical Single Y
OUTAchGoals




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046941
I intend to continue using My HealtheVet in the future.
Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentUse




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0046982
I intend to recommend My HealtheVet to others.
Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentRec




Disagree










Neither agree nor disagree










Agree










Strongly agree






CAS0042904
How often do you find that information from the VA (in print or online) about your medical condition is difficult to understand?
Never or almost never
Radio button, one-up vertical Single Y
ANHlthLit




Infrequently










Occasionally










Frequently










Very frequently or always










Not sure/Do not recall






RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health.
Strongly disagree
Radio button, one-up vertical Single Y
MHV improve Health




Disagree










Not sure










Disagree










Agree










Strongly agree










Not applicable






CAS0042905
Overall, how confident are you that you could get health-related advice or information if you needed it by using a computer, smart phone or tablet (like an iPhone or iPad)?
Not at all confident
Radio button, one-up vertical Single Y
ANHlthSearch




Somewhat confident










Moderately confident










Confident










Very confident










Not sure






CAS0029040
What additional services would you like to see on My HealtheVet? (Please select all that apply)
Schedule or change my VA appointments
Checkbox, one-up vertical Multi N
Additional Services




Track the status of my prescription refill delivery










View/pay my VA bills/copayments










View a list of my VA health care providers and their contact information










Use a mobile app for My HealtheVet










Join an online forum to discuss health issues with other Veterans










Advance check-in for my VA clinic visits










Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)










Authorize sharing information that I have stored in My HealtheVet with my VA health care team










Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider










Check to determine if my different medications are safe when taken together










More online educational programs










Receive a monthly email newsletter










Receive notification of new content/features on the site










Other






ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?


Text area, no char limit
N
ENDRequest
AED06379
Have you completed this survey within the past 3 months?
Yes
Radio button, one-up vertical


Survey




No

Single N






Don't recall







Sheet 7: Current Custom Qsts (1-22-14)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE





MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER







pink: ADDITION





Date: 6/23/2009 blue + -->: REWORDING





20140110 - MHV Meaningful Use Wave 2 l Custom Questions.xlsx

violet (bold): SKIP-LOGIC As programmed wave 2 Jan




MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y
ANRole



National Guard/Reserve








Veteran








Family member of a veteran or Servicemember








Caregiver of a Veteran or Servicemember (other than family)








Veteran Service Organization member








VA employee








Non-VA federal government employee








State/local government employee








General public








Other role





RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF/OND)
Checkbox, one-up vertical Multi N
ANMilServ



Desert Shield/Desert Storm








Vietnam War








Korean War








World War II








Peacetime Service








Other







Mutually exclusive Not Applicable





AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N
ANAge



20-24








25-29








30-34








35-39








40-44








45-49








50-54








55-59








60-64








65-69








70-74








75-79








80-84








85 or older





JIC00267
What is your gender? Male
Dropdown (Select-one) Single N
ANGender



Female





CAS0042785
Are you of Hispanic or Latino origin or descent? Yes
Drop down, select one Single N
ANEthnicity



No





CAS0042786
What is your race? American Indian or Alaska Native
Drop down, select one Single N
ANRace



Asian








Black or African American








Native Hawaiian or Other Pacific Islander








White (Caucasian)








Two or More Races








Other race








Unknown or Do Not Wish to Reply





CAS0028939
Which of the following best describes the highest level of education you have completed? Did not complete high school
Radio button, one-up vertical Single Y
ANEduc



High school graduate








Some college or vocational school








College graduate








Some postgraduate school








Graduate or professional degree





JIC00178
In general, how would you rate your overall health? Excellent
Drop down, select one Single Y
ANHealth



Very Good








Good








Fair








Poor





RJB00026
Are you a registered user on the MyHealtheVet web site? Yes A Checkbox, one-up vertical Single Y Skip Logic ANRegUser



No








Not sure





CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have? Basic (B)
Checkbox, one-up vertical Single Y Skip Logic ANUserType



Advanced (A)








Premium (authenticated or IPA’d)(P)








Not sure





ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y
ANMHVFreq



Daily or more than once a day









About once a week








About once a month








About every 6 months








Less than every 6 months








Not sure/Do not recall





RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply)

Checkbox, one-up vertical Multi Y
ANReason



Learn more about features that are available








Request a prescription refill








View my medication history








Use Secure Messaging to communicate with my VA health care team








Use the Blue Button (Download My Data)









View my VA Appointments








Look up information about a health condition or medication








View my lab or other test results








View my VA Wellness Reminders








View my VA Notes (written by my health care team)








Enter my personal information (emergency contacts, etc.)








Enter data that I track myself such as weight, blood pressure, blood sugar, etc.








Enter information about my non-VA medications or supplements








Find a VA facility








Find information about VA Health Benefits








Find information about VA Benefits other than health benefits








Other





ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y
ANTaskAcc



No








Partially








Not finished yet





CAS0028943
Do you get care at a VA facility? Yes A,B, C, D, E, F Checkbox, one-up vertical Single Y Skip Logic ANFacilCare



No








Not Sure





CAS0028944 A In the past year, how often did you use a VA medical facility or service for your health care needs? Never
Checkbox, one-up vertical Single N skip logic ANFacilFreq



Once in the past year








2 to 11 times in the past year








12 or more times in the past year





CAS0042864 B What is your travel time to the VA facility where you receive most of your care? less than 30 minutes
Radio button, one-up vertical Single Y skip logic ANDist



30 minutes to under 1 hour








1 hour to under 1.5 hours








1.5 hours to under 2 hours








2 or more hours








Not sure/Do not recall





CAS0042867 C How many years have you been seeing your VA primary healthcare team? Less than 1 year
Drop down, select one Single Y
ANYrsTeam



1-5 years








More than 5 years








Not sure/Do not recall





CAS0042868 D Generally speaking, how satisfied are you with the quality of care and treatment that you receive from your VA healthcare team? Very unsatisfied
Radio button, one-up vertical Single Y
ANSatTeam



Unsatisfied








Neither satisfied nor unsatisfied








Satisfied








Very satisfied








Not sure/Do not recall





CAS0042869 E Overall, I trust my VA healthcare team's advice and care. Strongly disagree
Radio button, one-up vertical Single Y
ANTrustTeam



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do not recall





CAS0042814 F Has your VA doctor or healthcare team ever recommended Secure Messaging to you? Yes
Radio button, one-up vertical Single Y
PREverUsed



No








Not Sure/Do Not Recall





NEW MEANINGFUL USE Wave 2 QUESTION ROTATION








[ORIENTING QUESTION]:
CAS0046942
Which of the following convinced you to first try My HealtheVet? (Please select all that apply) My doctor uses it
Checkbox, one-up vertical Multi Y
PRTrial



My doctor recommended it to me








Someone on my VA healthcare team other than my doctor recommended it to me.








Another Veteran recommended it to me








I received a hands-on demonstration at the VA facility.








I saw a video program or a poster at the VA facility.








I read a printed fact sheet.








I received a postcard.








I received an email reminder.








I received a phone call from the VA.








I read or heard about it through the media (newspaper, radio, TV, or social media like Facebook or Twitter).








I received or saw information materials provided in Spanish.








Other








Not sure/Do Not Recall





CAS0046943
How long have you been using My HealtheVet? Less than 6 months
Radio button, one-up vertical Single Y
PRYrsUse



6 months - less than 1 year








1-2 years








More than 2 years








Not sure/Do Not Recall





[ORIENTING QUESTION]:
CAS0046944
In the past year, how frequently have you used the Blue Button to access your VA personal health record information? Never
Radio button, one-up vertical single Y
PRTaskFreq1



1-2 times








3-9 times








10 or more times





CAS0046945
In the past year, how frequently have you used Secure Messaging to communicate with your doctor or healthcare team? Never
Radio button, one-up vertical single Y
PRTaskFreq2



1-2 times








3-9 times








10 or more times





CAS0046946
In the past year, how frequently have you used My HealtheVet to check your upcoming VA appointments? Never
Radio button, one-up vertical single Y
PRTaskFreq3



1-2 times








3-9 times








10 or more times





CAS0046947
In the past year, how frequently have you used My HealtheVet to request a prescription refill? Never
Radio button, one-up vertical single Y
PRTaskFreq4



1-2 times








3-9 times








10 or more times





CAS0046948
In the past year, how frequently have you used My HealtheVet to check your VA prescription history? Never
Radio button, one-up vertical Multi Y
PRMedFreq5



1-2 times








3-9 times








10 or more times





CAS0046949
In the past year, how frequently have you used My HealtheVet Blue Button to check your VA Notes (the visit notes written by your VA healthcare team)? Never
Radio button, one-up vertical single Y
PRTaskFreq6



1-2 times








3-9 times








10 or more times





CAS0046950
In the past year, how frequently have you used My HealtheVet to check on your lab or test results (for example: blood tests, pathology reports, radiology reports, etc.)? Never
Radio button, one-up vertical single Y
PRTaskFreq7



1-2 times








3-9 times








10 or more times





CAS0046951
In the past year, how frequently have you used My HealtheVet to check your vitals and readings? Never
Radio button, one-up vertical single Y
PRTaskFreq8



1-2 times








3-9 times








10 or more times





CAS0046952
In the past year, how frequently have you used My HealtheVet to check your health summary using the VA Continuity of Care Document (VA CCD)? Never
Radio button, one-up vertical single Y
PRTaskFreq9



1-2 times








3-9 times








10 or more times





CAS0046953
In the past year, which of the following other types of information have you accessed in My HealtheVet or the VA Blue Button? (Please select all that apply)

Radio button, one-up vertical Multi Y
PROTaskFreq



VA Allergies and Adverse Reactions








VA Immunizations








VA Problem List (active health issues and conditions)








VA Admissions and Discharges








VA Wellness Reminders (for example: shots, cancer screening)








Department of Defense (DoD) Military Service Information








None of the above





[ORIENTING QUESTION]:
CAS0046954
In the past year, how frequently have you used My HealtheVet to self-enter your medications and supplements? Never
Radio button, one-up vertical single Y
PRSEFreq1



1-2 times








3-9 times








10 or more times





CAS0046955
In the past year, how frequently have you used My HealtheVet to self-enter your lab and test results labs and tests? Never
Radio button, one-up vertical single Y
PRSEFreq2



1-2 times








3-9 times








10 or more times





CAS0046956
In the past year, how frequently have you used My HealtheVet to self-enter your allergies and adverse reactions? Never
Radio button, one-up vertical single Y
PRSEFreq3



1-2 times








3-9 times








10 or more times





CAS0046957
In the past year, how frequently have you used My HealtheVet to self-enter your vitals and readings? Never
Radio button, one-up vertical single Y
PRSEFreq4



1-2 times








3-9 times








10 or more times





CAS0046958
In the past year, how frequently have you used My HealtheVet to self-enter information in your food journal? Never
Radio button, one-up vertical single Y
PRSEFreq5



1-2 times








3-9 times








10 or more times





CAS0046959
In the past year, how frequently have you used My HealtheVet to self-enter information in your activity journal? Never
Radio button, one-up vertical single Y
PRSEFreq6



1-2 times








3-9 times








10 or more times





CAS0046924
In the past year, how frequently have you used the My Goals feature in My HealtheVet to self-enter your health goals? Never
Radio button, one-up vertical single Y
PRSEFreq7



1-2 times








3-9 times








10 or more times





CAS0046925
In the past year, which other types of information have you self-entered into your My HealtheVet personal health record? (Please select all that apply)

Radio button, one-up vertical Multi Y
PRSEOFreq



Immunizations, self-reported








Medical events, self-reported








Family health history, self-reported








Military health history, self-reported








Treatment facility, self-reported








Health insurance, self-reported








Caregiver names and contacts, self-reported








Health calendar, self-reported








Personal information (contact information, emergency contacts), self-reported








None of the above





[ORIENTING QUESTION]:
CAS0046926
In the past year, how frequently have you communicated with your VA primary healthcare team about information that you self-entered into My HealtheVet? (for example: your home blood glucose or blood pressure measurements) Never
Radio button, one-up vertical
Y
PRVASelfFreq



1-2 times








3-9 times








10 or more times





CAS0046927
In the past year, how frequently have you communicated with your VA primary healthcare team about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes) Never
Radio button, one-up vertical
Y
PRVAMHVFreq



1-2 times








3-9 times








10 or more times





CAS0046928
In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you self-entered into My HealtheVet? Never
Radio button, one-up vertical
Y
PROtherSelfFreq



1-2 times








3-9 times








10 or more times





CAS0046962
In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes) Never
Radio button, one-up vertical
Y
PROtherMHVFreq



1-2 times








3-9 times








10 or more times





CAS0046963
In the past year, how frequently have you used My HealtheVet information when you communicated with your VA healthcare team about care you received outside of the VA? (for example: tests done elsewhere or a non-VA emergency department visit) Never
Radio button, one-up vertical single Y
PROutsideCare



1-2 times








3-9 times








10 or more times





CAS0046964
In the past year, how frequently have you used My HealtheVet information when you communicated with your non-VA providers about care you received at the VA? Never
Radio button, one-up vertical single Y
PRNonVAProvider



1-2 times








3-9 times








10 or more times








I do not have any non-VA providers





CAS0046964
Which of the following methods do you use to access the My HealtheVet website? (Please select all that apply) Computer or laptop
Checkbox, one-up vertical Multi Y
PRDevice



Mobile phone (for example: iPhone, Android)








Mobile tablet (for example: iPad, Android)








Kiosk








Television (for example: interactive Web TV )








Other





[ORIENTING INTRODUCTION]
Your feedback is very important to us. Please think about your use of My HealtheVet features other than Secure Messaging when answering the following questions.
CAS0046966
The information in My HealtheVet is accurate. Strongly disagree
Radio button, one-up vertical Single Y
PRAccurate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046967
The information in My HealtheVet is easy to understand. Strongly disagree
Radio button, one-up vertical Single Y
PREasy



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046968
New or updated information in My HealtheVet is generally available to me in a timely manner. Strongly disagree
Radio button, one-up vertical Single Y
PRTimely



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046969
My HealtheVet is a reliable system. (That is, I can always count on it working.) Strongly disagree
Radio button, one-up vertical Single Y
PRProtect



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046970
I am confident that My HealtheVet protects the privacy and security of my personal health information. Strongly disagree
Radio button, one-up vertical Single Y
PRPrivate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046971
It is easy to find the different My HealtheVet features that I want to use. Strongly disagree
Radio button, one-up vertical Single Y
PRONavToSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046972
It is easy to navigate within the My HealtheVet features (for example, checking my VA Prescription status then requesting a refill). Strongly disagree
Radio button, one-up vertical Single Y
PRNavInSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046973
I trust my healthcare information when I receive it through My HealtheVet. Strongly disagree
Radio button, one-up vertical Single Y
PRTrustOnline



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046974
Regarding my personal health goals, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRGoals



Self-enter and track my personal health goals








Gain peace of mind about my personal health goals








Coordinate with my VA healthcare team based on my personal health goals








None of the above





CAS0046975
Regarding my VA medications, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRMeds



Review and understand my VA-prescribed medications








Gain peace of mind about my VA-prescribed medications








Coordinate with my VA healthcare team about my VA-prescribed medications








None of the above





CAS0046929
Regarding my VA tests and procedures, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRTestPRoc



Review and understand the tests and procedures that I receive from VA








Gain peace of mind from my VA healthcare team about tests and procedures that I receive from VA








Coordinate with my VA healthcare team about the tests and procedures that I receive from VA








None of the above





CAS0046930
Regarding my mental and emotional health, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRMentalHealth



Review and understand my mental and emotional health and any prescribed treatment








Gain peace of mind about my mental and emotional health and any prescribed treatment








Coordinate with my VA healthcare team about my mental and emotional health and any prescribed treatment








None of the above





CAS0046931
Regarding my VA preventive care (for example: screenings for type 2 diabetes, cholesterol, depression), I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRPreventive



Review and understand my VA preventive care








Gain peace of mind about my VA preventive care








Coordinate with my VA healthcare team about my VA preventive care








None of the above





CAS0046932
Regarding things I can do for my health (such as diet and exercise), I use My HealtheVet to help me: (Please select all that apply) Review and understand specific things I can do to improve my health or prevent illness
Checkbox, one-up vertical Multi Y
PRSelfCare



Self-enter and track specific things I can do to improve my health or prevent illness








Gain peace of mind about specific things I can do to improve my health or prevent illness








Coordinate with my VA healthcare team about specific things I can do to improve my health or prevent illness








None of the above





CAS0046933
After treatment, labs or tests, I review my results on My HealtheVet to see if I need a follow-up call or visit. Strongly disagree
Radio button, one-up vertical Single Y
PRFollowUp



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046934
I use My HealtheVet information to help me make better health and healthcare decisions. Strongly disagree
Radio button, one-up vertical Single Y
PRDecisInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046935
I use My HealtheVet to help me judge when it is necessary to call or go see my VA healthcare team. Strongly disagree
Radio button, one-up vertical Single Y
PRDecisCall



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046936
I use My HealtheVet to help me figure out solutions when new problems arise with my health. Strongly disagree
Radio button, one-up vertical Single Y
PRSolutions



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046937
I have all the information I need to manage my health and healthcare. Strongly disagree
Radio button, one-up vertical Single Y
OUTInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046938
I am confident in working with my VA healthcare team to manage my health and healthcare. Strongly disagree
Radio button, one-up vertical Single Y
OUTTeam



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046939
I feel in control of my health and healthcare (such as taking part in decisions or following through on any medication, treatment or health routine). Strongly disagree
Radio button, one-up vertical Single Y
OUTControl



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046940
I am able to achieve my long-term health and healthcare goals (such as being self-reliant, living longer and better, or knowing that my family and friends can depend on me.) Strongly disagree
Radio button, one-up vertical Single Y
OUTAchGoals



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046941
I intend to continue using My HealtheVet in the future. Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentUse



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046982
I intend to recommend My HealtheVet to others. Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentRec



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042904
How often do you find that information from the VA (in print or online) about your medical condition is difficult to understand? Never or almost never
Radio button, one-up vertical Single Y
ANHlthLit



Infrequently








Occasionally








Frequently








Very frequently or always








Not sure/Do not recall





RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly disagree
Radio button, one-up vertical Single Y
MHV improve Health



Disagree








Not sure








Disagree








Agree








Strongly agree








Not applicable





CAS0042905
Overall, how confident are you that you could get health-related advice or information if you needed it by using a computer, smart phone or tablet (like an iPhone or iPad)? Not at all confident
Radio button, one-up vertical Single Y
ANHlthSearch



Somewhat confident








Moderately confident








Confident








Very confident








Not sure





CAS0029040
What additional services would you like to see on My HealtheVet? (Please select all that apply) Schedule or change my VA appointments
Checkbox, one-up vertical Multi N
Additional Services



Track the status of my prescription refill delivery








View/pay my VA bills/copayments








View a list of my VA health care providers and their contact information








Use a mobile app for My HealtheVet








Join an online forum to discuss health issues with other Veterans








Advance check-in for my VA clinic visits








Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)








Authorize sharing information that I have stored in My HealtheVet with my VA health care team








Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider








Check to determine if my different medications are safe when taken together








More online educational programs








Receive a monthly email newsletter








Receive notification of new content/features on the site








Other





ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Text area, no char limit
N
ENDRequest
AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical


Survey



No

Single N




Don't recall






Sheet 8: Current Custom Qsts (1-17-14)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE





MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER







pink: ADDITION





Date: 6/23/2009 blue + -->: REWORDING





20140110 - MHV Meaningful Use Wave 2 l Custom Questions.xlsx

violet (bold): SKIP-LOGIC As programmed wave 2 Jan




MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y
ANRole



National Guard/Reserve








Veteran








Family member of a veteran or Servicemember








Caregiver of a Veteran or Servicemember (other than family)








Veteran Service Organization member








VA employee








Non-VA federal government employee








State/local government employee








General public








Other role





RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF/OND)
Checkbox, one-up vertical Multi N
ANMilServ



Desert Shield/Desert Storm








Vietnam War








Korean War








World War II








Peacetime Service








Other







Mutually exclusive Not Applicable





AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N
ANAge



20-24








25-29








30-34








35-39








40-44








45-49








50-54








55-59








60-64








65-69








70-74








75-79








80-84








85 or older





JIC00267
What is your gender? Male
Dropdown (Select-one) Single N
ANGender



Female





CAS0042785
Are you of Hispanic or Latino origin or descent? Yes
Drop down, select one Single N
ANEthnicity



No





CAS0042786
What is your race? American Indian or Alaska Native
Drop down, select one Single N
ANRace



Asian








Black or African American








Native Hawaiian or Other Pacific Islander








White (Caucasian)








Two or More Races








Other race








Unknown or Do Not Wish to Reply





CAS0028939
Which of the following best describes the highest level of education you have completed? Did not complete high school
Radio button, one-up vertical Single Y
ANEduc



High school graduate








Some college or vocational school








College graduate








Some postgraduate school








Graduate or professional degree





JIC00178
In general, how would you rate your overall health? Excellent
Drop down, select one Single Y
ANHealth



Very Good








Good








Fair








Poor





RJB00026
Are you a registered user on the MyHealtheVet web site? Yes A Checkbox, one-up vertical Single Y Skip Logic ANRegUser



No








Not sure





CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have? Basic (B)
Checkbox, one-up vertical Single Y Skip Logic ANUserType



Advanced (A)








Premium (authenticated or IPA’d)(P)








Not sure





ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y
ANMHVFreq



Daily or more than once a day









About once a week








About once a month








About every 6 months








Less than every 6 months








Not sure/Do not recall





RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply)

Checkbox, one-up vertical Multi Y
ANReason



Learn more about features that are available








Request a prescription refill








View my medication history








Use Secure Messaging to communicate with my VA health care team








Use the Blue Button (Download My Data)









View my VA Appointments








Look up information about a health condition or medication








View my lab or other test results








View my VA Wellness Reminders








View my VA Notes (written by my health care team)








Enter my personal information (emergency contacts, etc.)








Enter data that I track myself such as weight, blood pressure, blood sugar, etc.








Enter information about my non-VA medications or supplements








Find a VA facility








Find information about VA Health Benefits








Find information about VA Benefits other than health benefits








Other





ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y
ANTaskAcc



No








Partially








Not finished yet





CAS0028943
Do you get care at a VA facility? Yes A,B, C, D, E, F Checkbox, one-up vertical Single Y Skip Logic ANFacilCare



No








Not Sure





CAS0028944 A In the past year, how often did you use a VA medical facility or service for your health care needs? Never
Checkbox, one-up vertical Single N skip logic ANFacilFreq



Once in the past year








2 to 11 times in the past year








12 or more times in the past year





CAS0042864 B What is your travel time to the VA facility where you receive most of your care? less than 30 minutes
Radio button, one-up vertical Single Y skip logic ANDist



30 minutes to under 1 hour








1 hour to under 1.5 hours








1.5 hours to under 2 hours








2 or more hours








Not sure/Do not recall





CAS0042867 C How many years have you been seeing your VA primary healthcare team? Less than 1 year
Drop down, select one Single Y
ANYrsTeam



1-5 years








More than 5 years








Not sure/Do not recall





CAS0042868 D Generally speaking, how satisfied are you with the quality of care and treatment that you receive from your VA healthcare team? Very unsatisfied
Radio button, one-up vertical Single Y
ANSatTeam



Unsatisfied








Neither satisfied nor unsatisfied








Satisfied








Very satisfied








Not sure/Do not recall





CAS0042869 E Overall, I trust my VA healthcare team's advice and care. Strongly disagree
Radio button, one-up vertical Single Y
ANTrustTeam



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do not recall





CAS0042814 F Has your VA doctor or healthcare team ever recommended Secure Messaging to you? Yes
Radio button, one-up vertical Single Y
PREverUsed



No








Not Sure/Do Not Recall





NEW MEANINGFUL USE Wave 2 QUESTION ROTATION








[ORIENTING QUESTION]:
CAS0046942
Which of the following convinced you to first try My HealtheVet? (Please select all that apply) My doctor uses it
Checkbox, one-up vertical Multi Y
PRTrial



My doctor recommended it to me








Someone on my VA healthcare team other than my doctor recommended it to me.








Another Veteran recommended it to me








I received a hands-on demonstration at the VA facility.








I saw a video program or a poster at the VA facility.








I read a printed fact sheet.








I received a postcard.








I received an email reminder.








I received a phone call from the VA.








I read or heard about it through the media (newspaper, radio, TV, or social media like Facebook or Twitter).








I received or saw information materials provided in Spanish.








Other








Not sure/Do Not Recall





CAS0046943
How long have you been using My HealtheVet? Less than 6 months
Radio button, one-up vertical Single Y
PRYrsUse



6 months - less than 1 year








1-2 years








More than 2 years








Not sure/Do Not Recall





[ORIENTING QUESTION]:
CAS0046944
In the past year, how frequently have you used the Blue Button to access your VA personal health record information? Never
Radio button, one-up vertical single Y
PRTaskFreq1



1-2 times








3-9 times








10 or more times





CAS0046945
In the past year, how frequently have you used Secure Messaging to communicate with your doctor or healthcare team? Never
Radio button, one-up vertical single Y
PRTaskFreq2



1-2 times








3-9 times








10 or more times





CAS0046946
In the past year, how frequently have you used My HealtheVet to check your upcoming VA appointments? Never
Radio button, one-up vertical single Y
PRTaskFreq3



1-2 times








3-9 times








10 or more times





CAS0046947
In the past year, how frequently have you used My HealtheVet to request a prescription refill? Never
Radio button, one-up vertical single Y
PRTaskFreq4



1-2 times








3-9 times








10 or more times





CAS0046948
In the past year, how frequently have you used My HealtheVet to check your VA prescription history? Never
Radio button, one-up vertical Multi Y
PRMedFreq5



1-2 times








3-9 times








10 or more times





CAS0046949
In the past year, how frequently have you used My HealtheVet Blue Button to check your VA Notes (the visit notes written by your VA healthcare team)? Never
Radio button, one-up vertical single Y
PRTaskFreq6



1-2 times








3-9 times








10 or more times





CAS0046950
In the past year, how frequently have you used My HealtheVet to check on your lab or test results (for example: blood tests, pathology reports, radiology reports, etc.)? Never
Radio button, one-up vertical single Y
PRTaskFreq7



1-2 times








3-9 times








10 or more times





CAS0046951
In the past year, how frequently have you used My HealtheVet to check your vitals and readings? Never
Radio button, one-up vertical single Y
PRTaskFreq8



1-2 times








3-9 times








10 or more times





CAS0046952
In the past year, how frequently have you used My HealtheVet to check your health summary using the VA Continuity of Care Document (VA CCD)? Never
Radio button, one-up vertical single Y
PRTaskFreq9



1-2 times








3-9 times








10 or more times





CAS0046953
In the past year, which of the following other types of information have you accessed in My HealtheVet or the VA Blue Button? (Please select all that apply)

Radio button, one-up vertical Multi Y
PROTaskFreq



VA Allergies and Adverse Reactions








VA Immunizations








VA Problem List (active health issues and conditions)








VA Admissions and Discharges








VA Wellness Reminders (for example: shots, cancer screening)








Department of Defense (DoD) Military Service Information








None of the above





[ORIENTING QUESTION]:
CAS0046954
In the past year, how frequently have you used My HealtheVet to self-enter your medications and supplements? Never
Radio button, one-up vertical single Y
PRSEFreq1



1-2 times








3-9 times








10 or more times





CAS0046955
In the past year, how frequently have you used My HealtheVet to self-enter your labs and tests? Never
Radio button, one-up vertical single Y
PRSEFreq2



1-2 times








3-9 times








10 or more times





CAS0046956
In the past year, how frequently have you used My HealtheVet to self-enter your allergies and adverse reactions? Never
Radio button, one-up vertical single Y
PRSEFreq3



1-2 times








3-9 times








10 or more times





CAS0046957
In the past year, how frequently have you used My HealtheVet to self-enter your vitals and readings? Never
Radio button, one-up vertical single Y
PRSEFreq4



1-2 times








3-9 times








10 or more times





CAS0046958
In the past year, how frequently have you used My HealtheVet to self-enter information in your food journal? Never
Radio button, one-up vertical single Y
PRSEFreq5



1-2 times








3-9 times








10 or more times





CAS0046959
In the past year, how frequently have you used My HealtheVet to self-enter information in your activity journal? Never
Radio button, one-up vertical single Y
PRSEFreq6



1-2 times








3-9 times








10 or more times





CAS0046924
In the past year, how frequently have you used the My Goals feature in My HealtheVet to self-enter your health goals? Never
Radio button, one-up vertical single Y
PRSEFreq7



1-2 times








3-9 times








10 or more times





CAS0046925
In the past year, which other types of information have you self-entered into your My HealtheVet personal health record? (Please select all that apply)

Radio button, one-up vertical Multi Y
PRSEOFreq



Immunizations, self-reported








Medical events, self-reported








Family health history, self-reported








Military health history, self-reported








Treatment facility, self-reported








Health insurance, self-reported








Caregiver names and contacts, self-reported








Health calendar, self-reported








Personal information (contact information, emergency contacts), self-reported








None of the above





[ORIENTING QUESTION]:
CAS0046926
In the past year, how frequently have you communicated with your VA primary healthcare team about information that you self-entered into My HealtheVet? (for example: your home blood glucose or blood pressure measurements) Never
Radio button, one-up vertical
Y
PRVASelfFreq



1-2 times








3-9 times








10 or more times





CAS0046927
In the past year, how frequently have you communicated with your VA primary healthcare team about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes) Never
Radio button, one-up vertical
Y
PRVAMHVFreq



1-2 times








3-9 times








10 or more times





CAS0046928
In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you self-entered into My HealtheVet? Never
Radio button, one-up vertical
Y
PROtherSelfFreq



1-2 times








3-9 times








10 or more times





CAS0046962
In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes) Never
Radio button, one-up vertical
Y
PROtherMHVFreq



1-2 times








3-9 times








10 or more times





CAS0046963
In the past year, how frequently have you used My HealtheVet information when you communicated with your VA healthcare team about care you received outside of the VA? (for example: tests done elsewhere or a non-VA emergency department visit) Never
Radio button, one-up vertical single Y
PROutsideCare



1-2 times








3-9 times








10 or more times





CAS0046964
In the past year, how frequently have you used My HealtheVet information when you communicated with your non-VA providers about care you received at the VA? Never
Radio button, one-up vertical single Y
PRNonVAProvider



1-2 times








3-9 times








10 or more times





CAS0046964
Which of the following methods do you use to access the My HealtheVet website? (Please select all that apply) Computer or laptop
Checkbox, one-up vertical Multi Y
PRDevice



Mobile phone (for example: iPhone, Android)








Mobile tablet (for example: iPad, Android)








Kiosk








Television (for example: interactive Web TV )








Other





[ORIENTING INTRODUCTION]
Your feedback is very important to us. Please think about your use of My HealtheVet features other than Secure Messaging when answering the following questions.
CAS0046966
The information in My HealtheVet is accurate. Strongly disagree
Radio button, one-up vertical Single Y
PRAccurate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046967
The information in My HealtheVet is easy to understand. Strongly disagree
Radio button, one-up vertical Single Y
PREasy



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046968
New or updated information in My HealtheVet is generally available to me in a timely manner. Strongly disagree
Radio button, one-up vertical Single Y
PRTimely



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046969
My HealtheVet is a reliable system. (That is, I can always count on it working.) Strongly disagree
Radio button, one-up vertical Single Y
PRProtect



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046970
I am confident that My HealtheVet protects the privacy and security of my personal health information. Strongly disagree
Radio button, one-up vertical Single Y
PRPrivate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046971
It is easy to find the different My HealtheVet features that I want to use. Strongly disagree
Radio button, one-up vertical Single Y
PRONavToSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046972
It is easy to navigate within the My HealtheVet features (for example, checking my VA Prescription status then requesting a refill). Strongly disagree
Radio button, one-up vertical Single Y
PRNavInSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046973
I trust my healthcare information when I receive it through My HealtheVet. Strongly disagree
Radio button, one-up vertical Single Y
PRTrustOnline



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0046974
Regarding my personal health goals, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRGoals



Self-enter and track my personal health goals








Gain peace of mind about my personal health goals








Coordinate with my VA healthcare team based on my personal health goals








Not sure/Do Not Recall __>None of the above





CAS0046975
Regarding my VA medications, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRMeds



Review and understand my VA-prescribed medications








Gain peace of mind about my VA-prescribed medications








Coordinate with my VA healthcare team about my VA-prescribed medications








None of the above





CAS0046929
Regarding my VA tests and procedures, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRTestPRoc



Review and understand the tests and procedures that I receive from VA








Gain peace of mind from my VA healthcare team about tests and procedures that I receive from VA








Coordinate with my VA healthcare team about the tests and procedures that I receive from VA








Not sure/Do Not Recall __>None of the above





CAS0046930
Regarding my mental and emotional health, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRMentalHealth



Review and understand my mental and emotional health and any prescribed treatment








Gain peace of mind about my mental and emotional health and any prescribed treatment








Coordinate with my VA healthcare team about my mental and emotional health and any prescribed treatment








Not sure/Do Not Recall __>None of the above





CAS0046931
Regarding my VA preventive care (for example: screenings for type 2 diabetes, cholesterol, depression), I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRPreventive



Review and understand my VA preventive care








Gain peace of mind about my VA preventive care








Coordinate with my VA healthcare team about my VA preventive care








None of the above





CAS0046932
Regarding things I can do for my health (such as diet and exercise), I use My HealtheVet to help me: (Please select all that apply) Review and understand specific things I can do to improve my health or prevent illness
Checkbox, one-up vertical Multi Y
PRSelfCare



Self-enter and track specific things I can do to improve my health or prevent illness








Gain peace of mind about specific things I can do to improve my health or prevent illness








Coordinate with my VA healthcare team about specific things I can do to improve my health or prevent illness








None of the above





CAS0046933
After treatment, labs or tests, I review my results on My HealtheVet to see if I need a follow-up call or visit. Strongly disagree
Radio button, one-up vertical Single Y
PRFollowUp



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046934
I use My HealtheVet information to help me make better health and healthcare decisions. Strongly disagree
Radio button, one-up vertical Single Y
PRDecisInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046935
I use My HealtheVet to help me judge when it is necessary to call or go see my VA healthcare team. Strongly disagree
Radio button, one-up vertical Single Y
PRDecisCall



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046936
I use My HealtheVet to help me figure out solutions when new problems arise with my health. Strongly disagree
Radio button, one-up vertical Single Y
PRSolutions



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046937
I have all the information I need to manage my health and healthcare. Strongly disagree
Radio button, one-up vertical Single Y
OUTInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046938
I am confident in working with my VA healthcare team to manage my health and healthcare. Strongly disagree
Radio button, one-up vertical Single Y
OUTTeam



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046939
I feel in control of my health and healthcare (such as taking part in decisions or following through on any medication, treatment or health routine). Strongly disagree
Radio button, one-up vertical Single Y
OUTControl



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046940
I am able to achieve my long-term health and healthcare goals (such as being self-reliant, living longer and better, or knowing that my family and friends can depend on me.) Strongly disagree
Radio button, one-up vertical Single Y
OUTAchGoals



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046941
I intend to continue using My HealtheVet in the future. Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentUse



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0046982
I intend to recommend My HealtheVet to others. Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentRec



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042904
How often do you find that information from the VA (in print or online) about your medical condition is difficult to understand? Never or almost never
Radio button, one-up vertical Single Y
ANHlthLit



Infrequently








Occasionally








Frequently








Very frequently or always








Not sure/Do not recall





RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly disagree
Radio button, one-up vertical Single Y
MHV improve Health



Disagree








Not sure








Disagree








Agree








Strongly agree








Not applicable





CAS0042905
Overall, how confident are you that you could get health-related advice or information if you needed it by using a computer, smart phone or tablet (like an iPhone or iPad)? Not at all confident
Radio button, one-up vertical Single Y
ANHlthSearch



Somewhat confident








Moderately confident








Confident








Very confident








Not sure





CAS0029040
What additional services would you like to see on My HealtheVet? (Please select all that apply) Schedule or change my VA appointments
Checkbox, one-up vertical Multi N
Additional Services



Track the status of my prescription refill delivery








View/pay my VA bills/copayments








View a list of my VA health care providers and their contact information








Use a mobile app for My HealtheVet








Join an online forum to discuss health issues with other Veterans








Advance check-in for my VA clinic visits








Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)








Authorize sharing information that I have stored in My HealtheVet with my VA health care team








Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider








Check to determine if my different medications are safe when taken together








More online educational programs








Receive a monthly email newsletter








Receive notification of new content/features on the site








Other





ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Text area, no char limit
N
ENDRequest
AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical


Survey



No

Single N




Don't recall






Sheet 9: Current Custom Qsts (1-15-14)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE



MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER




pink: ADDITION


Date: 6/23/2009 blue + -->: REWORDING


20140110 - MHV Meaningful Use Wave 2 l Custom Questions.xlsx

violet (bold): SKIP-LOGIC
proposed Wave 2
MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y
ANRole



National Guard/Reserve








Veteran








Family member of a veteran or Servicemember








Caregiver of a Veteran or Servicemember (other than family)








Veteran Service Organization member








VA employee








Non-VA federal government employee








State/local government employee








General public








Other role





RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF/OND)
Checkbox, one-up vertical Multi N
ANMilServ



Desert Shield/Desert Storm








Vietnam War








Korean War








World War II








Peacetime Service








Other








Not Applicable





AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N
ANAge



20-24








25-29








30-34








35-39








40-44








45-49








50-54








55-59








60-64








65-69








70-74








75-79








80-84








85 or older





JIC00267
What is your gender? Male
Dropdown (Select-one) Single N
ANGender



Female





CAS0042785
Are you of Hispanic or Latino origin or descent? Yes
Drop down, select one Single N
ANEthnicity



No





CAS0042786
What is your race? American Indian or Alaska Native
Drop down, select one Single N
ANRace



Asian








Black or African American








Native Hawaiian or Other Pacific Islander








White (Caucasian)








Two or More Races








Other race








Unknown or Do Not Wish to Reply





CAS0028939
Which of the following best describes the highest level of education you have completed? Did not complete high school
Radio button, one-up vertical Single Y
ANEduc



High school graduate








Some college or vocational school








College graduate








Some postgraduate school








Graduate or professional degree





JIC00178
In general, how would you rate your overall health? Excellent
Drop down, select one Single Y
ANHealth



Very Good








Good








Fair








Poor





RJB00026
Are you a registered user on the MyHealtheVet web site? Yes A Checkbox, one-up vertical Single Y Skip Logic ANRegUser



No








Not sure





CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have? Basic (B)
Checkbox, one-up vertical Single Y Skip Logic ANUserType



Advanced (A)








Premium (authenticated or IPA’d)(P)








Not sure





ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y
ANMHVFreq



Daily or more than once a day









About once a week








About once a month








About every 6 months








Less than every 6 months








Not sure/Do not recall





RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply)

Checkbox, one-up vertical Multi Y
ANReason



Learn more about features that are available








Request a prescription refill








View my medication history








Use Secure Messaging to communicate with my VA health care team








Use the Blue Button (Download My Data)









View my VA Appointments








Look up information about a health condition or medication








View my lab or other test results








View my VA Wellness Reminders








View my VA Notes (written by my health care team)








Enter my personal information (emergency contacts, etc.)








Enter data that I track myself such as weight, blood pressure, blood sugar, etc.








Enter information about my non-VA medications or supplements








Find a VA facility








Find information about VA Health Benefits








Find information about VA Benefits other than health benefits








Other





ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y
ANTaskAcc



No








Partially








Not finished yet





CAS0028943
Do you get care at a VA facility? Yes A,B, C, D, E, F Checkbox, one-up vertical Single Y Skip Logic ANFacilCare



No








Not Sure





CAS0028944 A In the past year, how often did you use a VA medical facility or service for your health care needs? Never
Checkbox, one-up vertical Single N skip logic ANFacilFreq



Once in the past year








2 to 11 times in the past year








12 or more times in the past year





CAS0042864 B What is your travel time to the VA facility where you receive most of your care? less than 30 minutes
Radio button, one-up vertical Single Y skip logic ANDist



30 minutes to under 1 hour








1 hour to under 1.5 hours








1.5 hours to under 2 hours








2 or more hours








Not sure/Do not recall





CAS0042867 C How many years have you been seeing your VA primary healthcare team? Less than 1 year
Drop down, select one Single Y
ANYrsTeam



1-5 years








More than 5 years








Not sure/Do not recall





CAS0042868 D Generally speaking, how satisfied are you with the quality of care and treatment that you receive from your VA healthcare team? Very unsatisfied
Radio button, one-up vertical Single Y
ANSatTeam



Unsatisfied








Neither satisfied nor unsatisfied








Satisfied








Very satisfied








Not sure/Do not recall





CAS0042869 E Overall, I trust my VA healthcare team's advice and care. Strongly disagree
Radio button, one-up vertical Single Y
ANTrustTeam



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do not recall





CAS0042814 F Has your VA doctor or healthcare team ever recommended Secure Messaging to you? Yes
Radio button, one-up vertical Single Y
PREverUsed



No








Not Sure/Do Not Recall





NEW MEANINGFUL USE Wave 2 QUESTION ROTATION








[ORIENTING QUESTION]:


Which of the following convinced you to first try My HealtheVet? (Please select all that apply) My doctor uses it
Checkbox, one-up vertical Multi Y
PRTrial



My doctor recommended it to me








Someone on my VA healthcare team other than my doctor recommended it to me.








Another Veteran recommended it to me








I received a hands-on demonstration at the VA facility.








I saw a video program or a poster at the VA facility.








I read a printed fact sheet.








I received a postcard.








I received an email reminder.








I received a phone call from the VA.








I read or heard about it through the media (newspaper, radio, TV, or social media like Facebook or Twitter).








I received or saw information materials provided in Spanish.








Other








Not sure/Do Not Recall







How long have you been using My HealtheVet? Less than 6 months
Radio button, one-up vertical Single Y
PRYrsUse



6 months - less than 1 year








1-2 years








More than 2 years








Not sure/Do Not Recall







In the past year, how frequently have you used the Blue Button to access your VA personal health record information? Never
Radio button, one-up vertical single Y
PRTaskFreq1



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used Secure Messaging to communicate with your doctor or healthcare team? Never
Radio button, one-up vertical single Y
PRTaskFreq2



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to check your upcoming VA appointments? Never
Radio button, one-up vertical single Y
PRTaskFreq3



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to request a prescription refill? Never
Radio button, one-up vertical single Y
PRTaskFreq4



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to check your VA prescription history? Never
Radio button, one-up vertical Multi Y
PRMedFreq5



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet Blue Button to check your VA Notes (the visit notes written by your VA healthcare team)? Never
Radio button, one-up vertical single Y
PRTaskFreq6



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to check on your lab or test results (for example: blood tests, pathology reports, radiology reports, etc.)? Never
Radio button, one-up vertical single Y
PRTaskFreq7



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to check your vitals and readings? Never
Radio button, one-up vertical single Y
PRTaskFreq8



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to check your health summary using the VA Continuity of Care Document (VA CCD)? Never
Radio button, one-up vertical single Y
PRTaskFreq9



1-2 times








3-9 times








10 or more times







In the past year, which of the following other types of information have you accessed in My HealtheVet or the VA Blue Button? (Please select all that apply)

Radio button, one-up vertical Single Y
PROTaskFreq



VA Allergies and Adverse Reactions








VA Immunizations








VA Problem List (active health issues and conditions)








VA Admissions and Discharges








VA Wellness Reminders (for example: shots, cancer screening)








Department of Defense (DoD) Military Service Information







In the past year, how frequently have you used My HealtheVet to self-enter your medications and supplements? Never
Radio button, one-up vertical single Y
PRSEFreq1



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to self-enter your labs and tests? Never
Radio button, one-up vertical single Y
PRSEFreq2



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to self-enter your allergies and adverse reactions? Never
Radio button, one-up vertical single Y
PRSEFreq3



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to self-enter your vitals and readings? Never
Radio button, one-up vertical single Y
PRSEFreq4



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to self-enter information in your food journal? Never
Radio button, one-up vertical single Y
PRSEFreq5



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet to self-enter information in your activity journal? Never
Radio button, one-up vertical single Y
PRSEFreq6



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used the My Goals feature in My HealtheVet to self-enter your health goals? Never
Radio button, one-up vertical single Y
PRSEFreq7



1-2 times








3-9 times








10 or more times







In the past year, which other types of information have you self-entered into your My HealtheVet personal health record? (Please select all that apply)

Radio button, one-up vertical Single Y
PRSEOFreq



Immunizations, self-reported








Medical events, self-reported








Family health history, self-reported








Military health history, self-reported








Treatment facility, self-reported








Health insurance, self-reported








Caregiver names and contacts, self-reported








Health calendar, self-reported








Personal information (contact information, emergency contacts), self-reported








None of the above







In the past year, how frequently have you communicated with your VA primary healthcare team about information that you self-entered into My HealtheVet? (for example: your home blood glucose or blood pressure measurements) Never
Radio button, one-up vertical
Y
PRVASelfFreq



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you communicated with your VA primary healthcare team about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes) Never
Radio button, one-up vertical
Y
PRVAMHVFreq



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you self-entered into My HealtheVet? Never
Radio button, one-up vertical
Y
PROtherSelfFreq



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you communicated with your other VA healthcare providers (for example: your specialist physicians, therapists, counselors and coordinators) about information that you accessed from your VA medical record in My HealtheVet? (for example: your VA Notes) Never
Radio button, one-up vertical
Y
PROtherMHVFreq



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet information when you communicated with your VA healthcare team about care you received outside of the VA? (for example: tests done elsewhere or a non-VA emergency department visit) Never
Radio button, one-up vertical single Y
PROutsideCare



1-2 times








3-9 times








10 or more times







In the past year, how frequently have you used My HealtheVet information when you communicated with your non-VA providers about care you received at the VA? Never
Radio button, one-up vertical single Y
PRNonVAProvider



1-2 times








3-9 times








10 or more times







Which of the following methods do you use to access the My HealtheVet website? (Please select all that apply) Computer or laptop
Checkbox, one-up vertical Multi Y
PRDevice



Mobile phone (for example: iPhone, Android)








Mobile tablet (for example: iPad, Android)








Kiosk








Television (for example: interactive Web TV )








Other





[ORIENTING INTRODUCTION]
Your feedback is very important to us. Please think about your use of My HealtheVet features other than Secure Messaging when answering the following questions.


The information in My HealtheVet is accurate. Strongly disagree
Radio button, one-up vertical Single Y
PRAccurate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall







The information in My HealtheVet is easy to understand. Strongly disagree
Radio button, one-up vertical Single Y
PREasy



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall







New or updated information in My HealtheVet is generally available to me in a timely manner. Strongly disagree
Radio button, one-up vertical Single Y
PRTimely



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall







My HealtheVet is a reliable system. (That is, I can always count on it working.) Strongly disagree
Radio button, one-up vertical Single Y
PRProtect



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall







I am confident that My HealtheVet protects the privacy and security of my personal health information. Strongly disagree
Radio button, one-up vertical Single Y
PRPrivate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall







It is easy to find the different My HealtheVet features that I want to use. Strongly disagree
Radio button, one-up vertical Single Y
PRONavToSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall







It is easy to navigate within the My HealtheVet features (for example, checking my VA Prescription status then requesting a refill). Strongly disagree
Radio button, one-up vertical Single Y
PRNavInSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall







I trust my healthcare information when I receive it through My HealtheVet. Strongly disagree
Radio button, one-up vertical Single Y
PRTrustOnline



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall







Regarding my personal health goals, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRGoals



Self-enter and track my personal health goals








Gain peace of mind about my personal health goals








Coordinate with my VA healthcare team based on my personal health goals








Not sure/Do Not Recall







Regarding my VA medications, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRMeds



Review and understand my VA-prescribed medications








Gain peace of mind about my VA-prescribed medications








Coordinate with my VA healthcare team about my VA-prescribed medications








None of the above







Regarding my VA tests and procedures, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRTestPRoc



Review and understand the tests and procedures that I receive from VA








Gain peace of mind from my VA healthcare team about tests and procedures that I receive from VA








Coordinate with my VA healthcare team about the tests and procedures that I receive from VA








Not sure/Do Not Recall







Regarding my mental and emotional health, I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRMentalHealth



Review and understand my mental and emotional health and any prescribed treatment








Gain peace of mind about my mental and emotional health and any prescribed treatment








Coordinate with my VA healthcare team about my mental and emotional health and any prescribed treatment








Not sure/Do Not Recall







Regarding my VA preventive care (for example: screenings for type 2 diabetes, cholesterol, depression), I use My HealtheVet to help me: (Please select all that apply)

Checkbox, one-up vertical Multi Y
PRPreventive



Review and understand my VA preventive care








Gain peace of mind about my VA preventive care








Coordinate with my VA healthcare team about my VA preventive care








None of the above







Regarding things I can do for my health (such as diet and exercise), I use My HealtheVet to help me: (Please select all that apply) Review and understand specific things I can do to improve my health or prevent illness
Checkbox, one-up vertical Multi Y
PRSelfCare



Self-enter and track specific things I can do to improve my health or prevent illness








Gain peace of mind about specific things I can do to improve my health or prevent illness








Coordinate with my VA healthcare team about specific things I can do to improve my health or prevent illness








None of the above







After treatment, labs or tests, I review my results on My HealtheVet to see if I need a follow-up call or visit. Strongly disagree
Radio button, one-up vertical Single Y
PRFollowUp



Disagree








Neither agree nor disagree








Agree








Strongly agree







I use My HealtheVet information to help me make better health and healthcare decisions. Strongly disagree
Radio button, one-up vertical Single Y
PRDecisInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree







I use My HealtheVet to help me judge when it is necessary to call or go see my VA healthcare team. Strongly disagree
Radio button, one-up vertical Single Y
PRDecisCall



Disagree








Neither agree nor disagree








Agree








Strongly agree







I use My HealtheVet to help me figure out solutions when new problems arise with my health. Strongly disagree
Radio button, one-up vertical Single Y
PRSolutions



Disagree








Neither agree nor disagree








Agree








Strongly agree







I have all the information I need to manage my health and healthcare. Strongly disagree
Radio button, one-up vertical Single Y
OUTInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree







I am confident in working with my VA healthcare team to manage my health and healthcare. Strongly disagree
Radio button, one-up vertical Single Y
OUTTeam



Disagree








Neither agree nor disagree








Agree








Strongly agree







I feel in control of my health and healthcare (such as taking part in decisions or following through on any medication, treatment or health routine). Strongly disagree
Radio button, one-up vertical Single Y
OUTControl



Disagree








Neither agree nor disagree








Agree








Strongly agree







I am able to achieve my long-term health and healthcare goals (such as being self-reliant, living longer and better, or knowing that my family and friends can depend on me.) Strongly disagree
Radio button, one-up vertical Single Y
OUTAchGoals



Disagree








Neither agree nor disagree








Agree








Strongly agree







I intend to continue using My HealtheVet in the future. Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentUse



Disagree








Neither agree nor disagree








Agree








Strongly agree







I intend to recommend My HealtheVet to others. Strongly disagree
Radio button, one-up vertical Single Y
OUTIntentRec



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042818
In the past year, have you ever used Secure Messaging to communicate electronically with your VA doctor or healthcare team? Yes A,B,C, D1-D9,E, F,G, H, I, J, K, L, M, N, O,P, Q, R,S,T,U, V,W,X,Y,Z,AA,BB,CC,DD,EE,FF,GG Checkbox, one-up vertical Single Y Skip Logic SBLEverUsed



No ZZ







Not Sure/Do Not Recall ZZ




Secure Messaging Users (A-HH)








CAS0042819 A Which of the following convinced you to first try Secure Messaging? (Check all that apply) My doctor uses it
Checkbox, three-up vertical Multi Y Skip Logic SPRTrial



My doctor recommended it to me








Someone on my VA healthcare team other than my doctor recommended it to me.








Another Veteran recommended it to me








I received a hands-on demonstration at the VA facility.








I saw a video program or a poster at the VA facility.








I saw the Secure Messaging feature when I was using My HealtheVet for another task.








I read a printed fact sheet.








I received a postcard.








I received an email reminder.








I received a phone call from the VA.








I read or heard about it through the media (newspaper, radio, TV, or social media like Facebook or Twitter).








I received or saw information materials provided in Spanish.








Other








Not sure/Do Not Recall





CAS0042820 B How long have you been using Secure Messaging? Less than 6 months
Radio button, one-up vertical Single Y Skip Logic SPRYrsUse



6 months - less than 1 year








1-2 years








More than 2 years








Not sure/Do Not Recall





CAS0042821 C Generally, how frequently do you use Secure Messaging? This is my first time
Radio button, one-up vertical Single Y Skip Logic SPRFreqUse



Less than every 6 months








About every 6 months








About once a month








About once a week








Daily








Not sure/Do Not Recall





CAS0042882 D1 In the past year, how frequently have you used Secure Messaging to ask questions about your health? Never
Radio button, one-up vertical single Y Skip Logic SPRTaskFreq1



1-2 times








3-9 times








10 or more times





CAS0042883 D2 In the past year, how frequently have you used Secure Messaging to request an appointment? Never
Radio button, one-up vertical single Y Skip Logic SPRTaskFreq2



1-2 times








3-9 times








10 or more times





CAS0042870 D3 In the past year, how frequently have you used Secure Messaging to request prescription refills or renewal? Never
Radio button, one-up vertical single Y Skip Logic SPRTaskFreq3



1-2 times








3-9 times








10 or more times





CAS0042871 D4 In the past year, how frequently have you used Secure Messaging to ask about procedures received performed? Never
Radio button, one-up vertical single Y Skip Logic SPRTaskFreq4



1-2 times








3-9 times








10 or more times





CAS0042872 D5 In the past year, how frequently have you used Secure Messaging to ask questions about your lab or test results (ex. pathology, radiology, EKG)? Never
Radio button, one-up vertical single Y Skip Logic SPRTaskFreq5



1-2 times








3-9 times








10 or more times





CAS0042873 D6 In the past year, how frequently have you used Secure Messaging to ask about self-care recommendations from your healthcare team? Never
Radio button, one-up vertical single Y Skip Logic SPRTaskFreq6



1-2 times








3-9 times








10 or more times





CAS0042874 D7 In the past year, how frequently have you used Secure Messaging to ask questions about your own health tracking (ex. exercise, sleep)? Never
Radio button, one-up vertical single Y Skip Logic SPRTaskFreq7



1-2 times








3-9 times








10 or more times





CAS0042875 D8 In the past year, how frequently have you used Secure Messaging to send health information to your VA healthcare team (for example: your home blood glucose or blood pressure measurements)? Never
Radio button, one-up vertical single Y Skip Logic SPRTaskFreq8



1-2 times








3-9 times








10 or more times





CAS0042876 D9 In the past year, how frequently have you used Secure Messaging to update your VA healthcare team about care received outside of the VA (or example: tests done elsewhere or a non-VA emergency department visit)? Never
Radio button, one-up vertical single Y Skip Logic SPRTaskFreq9



1-2 times








3-9 times








10 or more times





CAS0042878 F How have you used Secure Messaging to communicate with your VA healthcare team about your medications? (Please select all that apply) To ask questions about the purpose of VA prescribed medications
Checkbox, one-up vertical Multi Y skip Logic SPRMedFreq



To ask questions about the correct dose of my VA prescribed medications








To ask questions about or report side effects of my VA prescribed medications








To ask questions about or report side effects of my non-VA prescribed medications








To ask questions about or report side effects of my over-the-counter medications








To ask questions about or report interactions between multiple medications



Other



None of the above



Not sure/Do Not Recall
CAS0042879 G Which of the following methods do you use to access the My HealtheVet website? (Please select all that apply) Computer or laptop
Checkbox, one-up vertical Multi Y Skip Logic SPRDevice



Mobile phone (ex. iPhone, Android)








Mobile tablet (ex. iPad, Android)








Kiosk








Television (ex. interactive Web TV )








Other





CAS0042851 H Which aspects of Secure Messaging do you find most useful? (Please select all that apply) I can write or retrieve a message anytime, day or night
Checkbox, one-up vertical Multi Y Skip Logic SPRBenefits



I can write a message, or review a response, at my own speed








I can use it on any device (through a computer, a smart tablet or smart phone)








I can access it anywhere (at home, work, library or other location)








I can leave a message instead of calling or visiting my VA healthcare team








I can get answers or solutions specific to my needs from my VA healthcare team








I can get answers or solutions on topics that I might find difficult or uncomfortable to discuss in person with my VA healthcare team








I can share my secure message information with those I trust








I can print a paper copy of my secure messages








I can access and store all of my secure messages in one place








Other








Not sure/Do Not Recall





CAS0042852 I Your experience with Secure Messaging is important to us. Please share your thoughts on the following qualities that contribute to its function and service.The information that my VA healthcare team provides to me through Secure Messaging is accurate. (That is, my team is up to date on all of my health records and medications.) Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRAccurate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0042853 J In Secure Messaging, my VA healthcare team helps make the information we discuss easy to understand. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPREasy



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0042854 K Generally, my VA healthcare team responds to my messages within 3 business days. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRTimely



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0042855 L Secure Messaging is a reliable system. (That is, I can always count on it working.) Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRProtect



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0042857 M I am confident that Secure Messaging protects the privacy and security of my personal health information. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic PRPrivate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0042858 N It is easy to find the Secure Messaging feature on My HealtheVet . Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRONavToSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0042859 O It is easy to navigate within the Secure Messaging feature. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRNavInSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0042884 P I trust my VA healthcare team's advice and care when I receive it through Secure Messaging. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRTrustOnline



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall





CAS0042885 Q Once again, your experience with Secure Messaging is important to us. Please share your thoughts on how you use Secure Messaging to support your health and healthcare. Regarding my personal health goals, I use Secure Messaging to help me: (Please select all that apply) Review and understand my personal health goals
Radio button, one-up vertical Multi Y Skip Logic PRGoals



Gain peace of mind from my VA healthcare team about my personal health goals








Coordinate with my VA healthcare team based on my personal health goals








Not sure/Do Not Recall





CAS0042886 R Regarding my VA medications, I use Secure Messaging to help me: (Please select all that apply) Review and understand my VA-prescribed medications
Radio button, one-up vertical Multi Y Skip Logic SPRMeds



Gain peace of mind from my VA healthcare team about my VA-prescribed medications








Coordinate with my VA healthcare team about my VA-prescribed medications








None of the above





CAS0042887 S Regarding my VA tests and procedures, I use Secure Messaging to help me: (Please select all that apply) Review and understand the tests and procedures that I received from the VA
Radio button, one-up vertical Multi Y Skip Logic SPRTestsProc



Gain peace of mind from my VA healthcare team about tests and procedures that I receive from the VA








Coordinate with my VA healthcare team about the tests and procedures that I receive from the VA








Not sure/Do Not Recall





CAS0042888 T Regarding my mental and emotional health, I use Secure Messaging to help me: (Please select all that apply) Review and understand my mental and emotional health and any prescribed treatment
Radio button, one-up vertical Multi Y Skip Logic SPRMentalHealth



Gain peace of mind from my VA healthcare team about my mental and emotional health and any prescribed treatment








Coordinate with my VA healthcare team about my mental and emotional health and any prescribed treatment








Not sure/Do Not Recall





CAS0042889 U Regarding my VA preventive care (for example: screenings for Type 2 diabetes, cholesterol, depression), I use Secure Messaging to help me: (Please select all that apply) Review and understand VA preventive care
Radio button, one-up vertical Multi Y Skip Logic SPRPreventive



Gain peace of mind from my VA healthcare team about my VA preventive care








Coordinate with my VA healthcare team about my VA preventive care








None of the above





CAS0042890 V Regarding things I can do for my health (such as diet and exercise), I use Secure Messaging to help me: (Please select all that apply) Review and understand specific things I can do to improve my health or prevent illness
Radio button, one-up vertical Multi Y Skip Logic SPRSelfCare



Gain peace of mind about specific things I can do to improve my health or prevent illness








Coordinate with my VA healthcare team about specific things I can do to improve my health or prevent illness








None of the above





CAS0042891 W My VA healthcare team uses Secure Messaging to follow up with me regarding lab results, tests, or procedures Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRFollowUp



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042892 X I use Secure Messaging information to help me make better health and healthcare decisions. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRDecisInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042893 Y I use Secure Messaging to help me judge when it is necessary to call or go see my VA healthcare team. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRDecisCall



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042894 Z In addition to communication with my primary VA healthcare team, I use Secure Messaging to communicate with my other VA healthcare providers (for example: specialist physicians, therapists, counselors and coordinators). Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPROthProvider



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042895 AA I use Secure Messaging to help me figure out solutions when new problems arise with my health. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SPRSolutions



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042896 BB I have all the information I need to manage my health and healthcare. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SOUTInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042897 CC I am confident in working with my VA healthcare team to manage my health and healthcare. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SOUTTeam



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042898 DD I feel in control of my health and healthcare (such as taking part in decisions or following through on any medication, treatment or health routine schedule). Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SOUTControl



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042899 EE I am able to achieve my long-term health and healthcare goals (such as being self-reliant, living longer and better, or knowing that my family and friends can depend on me.) Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SOUTAchGoals



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042900 FF I intend to continue using Secure Messaging in the future. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SOUTIntentUse



Disagree








Neither agree nor disagree








Agree








Strongly agree





CAS0042901 GG I intend to recommend Secure Messaging to others. Strongly disagree
Radio button, one-up vertical Single Y Skip Logic SOUTIntentRec



Disagree








Neither agree nor disagree








Agree








Strongly agree





Secure Messaging Non-Users/Don't recall (ZZ-)








CAS0042860 ZZ Why Not? This is the first time that I have heard of Secure Messaging ZZ1 Radio button, one-up vertical Multi Y Skip Logic SBLWhyNot



I have heard of Secure Messaging, but have not tried it or have not been able to use it ZZ2




CAS0042861 ZZ1 I would be interested in trying Secure Messaging if: Someone on my VA healthcare team recommended it to me
Checkbox, one-up vertical Multi Y Skip SBLInterest



Another Veteran recommended it to me








I received more information on the benefits of Secure Messaging








The VA provided me with hands-on training as part of my next VA appointment








The VA provided me with training through a web video that I could access anytime through my own computer or mobile device








The VA provided an instruction sheet on My HealtheVet that I could read or print out








Not sure








Other





CAS0042902 ZZ2 I have heard of Secure Messaging but have not tried or have not been able to use it because: (Please select all that apply) I did not understand what Secure Messaging is
Checkbox, one-up vertical Multi Y Skip SBLWhyNotUsed



I have not signed up for a Premium My HealtheVet account. (Authenticated Account)








I have a Premium My HealtheVet account, but did not know where to look for the Secure Messaging. (Authenticated Account)








I am not interested in Secure Messaging








I believe it will be too hard or time-consuming to use








When I have a question or request that doesn't require a visit, I prefer to talk on the phone with my VA healthcare team








I believe that the response that I may receive from my VA healthcare team would not fully address my information needs








I feel uncertain about the privacy and security of my personal health information using Secure Messaging.








I do not have regular access to a computer, smart phone or tablet








Not sure/Do not recall





CAS0042903
In the past year, have you used My HealtheVet to accomplish any of the following tasks? (please select all that apply) Use the Blue Button (Download My Data)
Checkbox, one-up vertical Multi Y
SPRMultiuse



Refill my prescriptions








View my medications information








View my VA Notes (written by my health care team)








View my lab or other test results








View my VA Wellness Reminders








Review my medical history (conditions, procedures, accidents and events)








Research my health using education resources (for example, the My HealtheVet Medical Library)








Enter data that I track myself such as weight, blood pressure, blood sugar, etc.








Enter information about my non-VA medications or supplements








None of the above





CAS0042904
How often do you find that information from the VA (in print or online) about your medical condition is difficult to understand? Never or almost never
Radio button, one-up vertical Single Y
ANHlthLit



Infrequently








Occasionally








Frequently








Very frequently or always








Not sure/Do not recall





RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Radio button, one-up vertical Single Y
MHV improve Health



Agree








Not sure








Disagree








Strongly disagree








Not applicable





CAS0042905
Overall, how confident are you that you could get health-related advice or information if you needed it by using a computer, smart phone or tablet (like an iPhone or iPad)? Not at all confident
Radio button, one-up vertical Single Y
ANHlthSearch



Somewhat confident








Moderately confident








Confident








Very confident








Not sure





CAS0029040
What additional services would you like to see on My HealtheVet? (Please select all that apply) Schedule or change my VA appointments
Checkbox, one-up vertical Multi N
Additional Services



Track the status of my prescription refill delivery








View/pay my VA bills/copayments








View a list of my VA health care providers and their contact information








Use a mobile app for My HealtheVet








Join an online forum to discuss health issues with other Veterans








Advance check-in for my VA clinic visits








Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)








Authorize sharing information that I have stored in My HealtheVet with my VA health care team








Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider








Check to determine if my different medications are safe when taken together








More online educational programs








Receive a monthly email newsletter








Receive notification of new content/features on the site








Other





ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Text area, no char limit
N
ENDRequest
AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical


Survey



No

Single N




Don't recall







Sheet 10: Current Custom Qsts (11-8-13)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE





MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER Wave 1 Set






pink: ADDITION





Date: 6/23/2009 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y
SANRole



National Guard/Reserve








Veteran








Family member of a veteran or Servicemember








Caregiver of a Veteran or Servicemember (other than family)








Veteran Service Organization member








VA employee








Non-VA federal government employee








State/local government employee








General public








Other role





RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF/OND)
Checkbox, one-up vertical Multi N
SANMilServ



Desert Shield/Desert Storm








Vietnam War








Korean War








World War II








Peacetime Service








Other








Not Applicable





AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N
SANAge



20-24








25-29








30-34








35-39








40-44








45-49








50-54








55-59








60-64








65-69








70-74








75-79








80-84








85 or older





JIC00267
What is your gender? Male
Dropdown (Select-one) Single N
SANGender



Female







Are you of Hispanic or Latino origin or descent? Yes
Drop down, select one Single N
SANEthnicity



No







What is your race? American Indian or Alaska Native
Drop down, select one Single N
SANRace



Asian








Black or African American








Native Hawaiian or Other Pacific Islander








White (Caucasian)








Two or More Races








Other race, please specify








Unknown or Do Not Wish to Reply







Other race

Text area, no char limit
N
ANRace_Other
CAS0028939
Which of the following best describes the highest level of education you have completed? Did not complete high school
Radio button, one-up vertical Single Y
SANEduc



High school graduate








Some college or vocational school








College graduate








Some postgraduate school








Graduate or professional degree





JIC00178
In general, how would you rate your overall health? Excellent
Drop down, select one Single Y
SANHealth



Very Good








Good








Fair








Poor





RJB00026
Are you a registered user on the MyHealtheVet web site? Yes A Checkbox, one-up vertical Single Y Skip Logic SANRegUser



No








Not sure





CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have? Basic (B)
Checkbox, one-up vertical Single Y Skip Logic SANUserType



Advanced (A)








Premium (authenticated or IPA’d)(P)








Not sure





ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y
SANMHVFreq



Daily or more than once a day









Daily








More than once a day








About once a week








About once a month








About every 6 months








Less than every 6 months








Not sure/Do not recall





RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply)

Checkbox, one-up vertical Multi Y
SANReason



Learn more about features that are available








Request a prescription refill








View my medication history








Use Secure Messaging to communicate with my VA health care team








Use the Blue Button (Download My Data)









View my VA Appointments








Look up information about a health condition or medication








View my lab or other test results








View my VA Wellness Reminders








View my VA Notes (written by my health care team)








Enter my personal information (emergency contacts, etc.)








Enter data that I track myself such as weight, blood pressure, blood sugar, etc.








Enter information about my non-VA medications or supplements








Find a VA facility








Find information about VA Health Benefits








Find information about VA Benefits other than health benefits








Other (please specify) A




RJB00022other A Other - trying to accomplish

Text field, <100 char Single N

ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y
SANTaskAcc



No








Partially








Not finished yet





CAS0028943
Do you get care at a VA facility? Yes A,B Checkbox, one-up vertical Single Y Skip Logic SANFacilCare



No








Not Sure





CAS0028944 A In the past year, how often did you use a VA medical facility or service for your health care needs? Never
Checkbox, one-up vertical Single N skip logic SANFacilFreq



Once in the past year








2 to 11 times in the past year








12 or more times in the past year






B What is your travel time to the VA facility where you receive most of your care? less than 30 minutes
Checkbox, one-up vertical Single Y skip logic SANDist



30 minutes to under 1 hour








1 hour to under 1.5 hours








1.5 hours to under 2 hours








Not sure/Do not recall





CAS0028945 B How much time does it take for you to travel to the nearest VA facility? Less than 15 minutes
Checkbox, one-up vertical single N skip logic VA Facility Travel Time



15 minutes to less than 1/2 hour








1/2 hour to less than an hour








An hour to less than 1 1/2 hours








1 1/2 hours to less than two hours








Two hours or more








Not sure







How many years have you been seeing your VA primary healthcare team? Less than 1 year
Drop down, select one Single Y
SANYrsTeam



1-5 years








More than 5 years








Not sure/Do not recall







Generally speaking, how satisfied are you with the quality of care and treatment that you receive from your VA healthcare team? Very unsatisfied
Drop down, select one Single Y
SANSatTeam



Unsatisfied








Neither satisfied nor unsatisfied








Satisfied








Very satisfied








Not sure/Do not recall







Overall, I trust my VA healthcare team's advice and care. Strongly disagree
Drop down, select one Single Y
SANTrustTeam



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do not recall





NEW MEANINGFUL USE QUESTION ROTATION










Has your VA doctor or healthcare team ever recommended Secure Messaging to you? Yes

Single Y
SPREverUsed



No








Not Sure/Do Not Recall







In the past year, have you ever used Secure Messaging to communicate electronically with your VA doctor or healthcare team? Yes A,B,C, D1-D9,E, F,G, H, I, J, K, L, M, N, O,P, Q, R,S,T,U, V,W,X,Y,Z,AA,BB,CC,DD,EE,FF,GG,HH Checkbox, one-up vertical Single Y Skip Logic SBLEverUsed



No ZZ







Not Sure/Do Not Recall ZZ




Secure Messaging Users (A-HH)









A Which of the following convinced you to first try Secure Messaging? (Check all that apply) My doctor uses it
Checkbox, three-up vertical Multi Y Skip Logic SPRTrial



My doctor recommended it to me








Someone on my VA healthcare team other than my doctor recommended it to me.








Another Veteran recommended it to me








I received a hands-on demonstration at the VA facility.








I saw a video program or a poster at the VA facility.








I saw the Secure Messaging feature when I was using My HealtheVet for another task.








I read a printed fact sheet.








I received a postcard.








I received an email reminder.








I received a phone call from the VA.








I read or heard about it through the media (newspaper, radio, TV, or social media like Facebook or Twitter).








I received or saw information materials provided in Spanish.








Other








Not sure/Do Not Recall






B How long have you been using Secure Messaging? Less than 6 months
Drop down, select one Single Y Skip Logic SPRYrsUse



6 months - less than 1 year








1-2 years








More than 2 years








Not sure/Do Not Recall






C Generally, how frequently do you use Secure Messaging? This is my first time
Drop down, select one Single Y Skip Logic SPRFreqUse



Less than every 6 months








About every 6 months








About once a month








About once a week








Daily








Not sure/Do Not Recall






D1 In the past year, how frequently have you used Secure Messaging to ask questions about your health? Never
Drop down, select one single Y Skip Logic SPRTaskFreq1



1-2 times








3-9 times








10 or more times






D2 In the past year, how frequently have you used Secure Messaging to request an appointment? Never
Drop down, select one single Y Skip Logic SPRTaskFreq2



1-2 times








3-9 times








10 or more times






D3 In the past year, how frequently have you used Secure Messaging to request prescription refills or renewal? Never
Drop down, select one single Y Skip Logic SPRTaskFreq3



1-2 times








3-9 times








10 or more times






D4 In the past year, how frequently have you used Secure Messaging to ask about procedures received? Never
Drop down, select one single Y Skip Logic SPRTaskFreq4



1-2 times








3-9 times








10 or more times






D5 In the past year, how frequently have you used Secure Messaging to ask questions about your lab or test results (ex. pathology, radiology, EKG)? Never
Drop down, select one single Y Skip Logic SPRTaskFreq5



1-2 times








3-9 times








10 or more times






D6 In the past year, how frequently have you used Secure Messaging to ask about self-care recommendations from your healthcare tea? Never
Drop down, select one single Y Skip Logic SPRTaskFreq6



1-2 times








3-9 times








10 or more times






D7 In the past year, how frequently have you used Secure Messaging to ask questions about your own health tracking (ex. exercise, sleep)? Never
Drop down, select one single Y Skip Logic SPRTaskFreq7



1-2 times








3-9 times








10 or more times






D8 In the past year, how frequently have you used Secure Messaging to send health information to your VA healthcare team (for example: your home blood glucose or blood pressure measurements)? Never
Drop down, select one single Y Skip Logic SPRTaskFreq8



1-2 times








3-9 times








10 or more times






D9 In the past year, how frequently have you used Secure Messaging to update your VA healthcare team about care received outside of the VA (or example: tests done elsewhere or a non-VA emergency department visit)? Never
Drop down, select one single Y Skip Logic SPRTaskFreq9



1-2 times








3-9 times








10 or more times






E In the past year, please describe how else you have used secure messaging

Text area, no char limit
N
SPRTaskFreqOth

F How have you used Secure Messaging to communicate with your VA healthcare team about your medications? (Please select all that apply) To ask questions about the purpose of VA prescribed medications
Checkbox, one-up vertical Multi Y skip Logic SPRMedFreq



To ask questions about the correct dose of my VA prescribed medications








To ask questions about or report side effects of my VA prescribed medications








To ask questions about or report side effects of my non-VA prescribed medications








To ask questions about or report side effects of my over-the-counter medications








To ask questions about or report interactions between multiple medications








Other








None of the above








Not sure/Do Not Recall






G Which of the following methods do you use to access the My HealtheVet website? (Please select all that apply) Computer or laptop
Checkbox, one-up vertical Multo Y Skip Logic SPRDevice



Mobile phone (ex. iPhone, Android)








Mobile tablet (ex. iPad, Android)








Kiosk








Television (ex. interactive Web TV )








Other






H Which aspects of Secure Messaging do you find most useful? (Please select all that apply) I can write or retrieve a message anytime, day or night
Checkbox, one-up vertical Multi Y Skip Logic SPRBenefits



I can write a message, or review a response, at my own speed








I can use it on any device (through a computer, a smart tablet or smart phone)








I can access it anywhere (at home, work, library or other location)








I can leave a message instead of calling or visiting my VA healthcare team








I can get answers or solutions specific to my needs from my VA healthcare team








I can get answers or solutions on topics that I might find difficult or uncomfortable to discuss in person with my VA healthcare team








I can share my secure message information with those I trust








I can print a paper copy of my secure messages








I can access and store all of my secure messages in one place








Other
Text area, no char limit
N
SPRBenefitsOth



Not sure/Do Not Recall






I The information that my VA healthcare team provides to me through Secure Messaging is accurate. (That is, my team is up to date on all of my health records and medications.) Strongly disagree
Drop down, select one Single Y Skip Logic SPRAccurate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall






J In Secure Messaging, my VA healthcare team helps make the information we discuss easy to understand. Strongly disagree
Drop down, select one Single Y Skip Logic SPREasy



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall






K Generally, my VA healthcare team responds to my messages within 3 business days. Strongly disagree
Drop down, select one Single Y Skip Logic SPRTimely



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall






L Secure Messaging is a reliable system. (That is, I can always count on it working.) Strongly disagree
Drop down, select one Single Y Skip Logic SPRProtect



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall






M I am confident that Secure Messaging protects the privacy and security of my personal health information. Strongly disagree
Drop down, select one Single Y Skip Logic PRPrivate



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall






N It is easy to find the Secure Messaging feature on My HealtheVet . Strongly disagree
Drop down, select one Single Y Skip Logic SPRONavToSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall






O It is easy to navigate within the Secure Messaging feature. Strongly disagree
Drop down, select one Single Y Skip Logic SPRNavInSM



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall






P I trust my VA healthcare team's advice and care when I receive it through Secure Messaging. Strongly disagree
Drop down, select one Single Y Skip Logic SPRTrustOnline



Disagree








Neither agree nor disagree








Agree








Strongly agree








Not sure/Do Not Recall






Q Regarding my personal health goals, I use Secure Messaging to help me: (Please select all that apply) Review and understand my personal health goals
Checkbox, one-up vertical Multi Y Skip Logic PRGoals



Gain peace of mind from my VA healthcare team about my personal health goals








Coordinate with my VA healthcare team based on my personal health goals








Not sure/Do Not Recall






R Regarding my VA medications, I use Secure Messaging to help me: (Please select all that apply) Review and understand my VA-prescribed medications
Checkbox, one-up vertical Multi Y Skip Logic SPRMeds



Gain peace of mind from my VA healthcare team about my VA-prescribed medications








Coordinate with my VA healthcare team about my VA-prescribed medications








None of the above






S Regarding my VA tests and procedures, I use Secure Messaging to help me: (Please select all that apply) Review and understand the tests and procedures that I received from the VA
Checkbox, one-up vertical Multi Y Skip Logic SPRTestsProc



Gain peace of mind from my VA healthcare team about tests and procedures that I receive from the VA








Coordinate with my VA healthcare team about the tests and procedures that I receive from the VA








Not sure/Do Not Recall






T Regarding my mental and emotional health, I use Secure Messaging to help me: (Please select all that apply) Review and understand my mental and emotional health and any prescribed treatment
Checkbox, one-up vertical Multi Y Skip Logic SPRMentalHealth



Gain peace of mind from my VA healthcare team about my mental and emotional health and any prescribed treatment








Coordinate with my VA healthcare team about my mental and emotional health and any prescribed treatment








Not sure/Do Not Recall






U Regarding my VA preventive care (for example: screenings for Type 2 diabetes, cholesterol, depression), I use Secure Messaging to help me: (Please select all that apply) Review and understand VA preventive care
Checkbox, one-up vertical Multi Y Skip Logic SPRPreventive



Gain peace of mind from my VA healthcare team about my VA preventive care








Coordinate with my VA healthcare team about my VA preventive care








None of the above






V Regarding things I can do for my health (such as diet and exercise), I use Secure Messaging to help me: (Please select all that apply) Review and understand specific things I can do to improve my health or prevent illness
Checkbox, one-up vertical Multi Y Skip Logic SPRSelfCare



Gain peace of mind about specific things I can do to improve my health or prevent illness








Coordinate with my VA healthcare team about specific things I can do to improve my health or prevent illness








None of the above






W My VA healthcare team uses Secure Messaging to follow up with me regarding lab results, tests, or procedures Strongly disagree
Drop down, select one Single Y Skip Logic SPRFollowUp



Disagree








Neither agree nor disagree








Agree








Strongly agree






X I use Secure Messaging information to help me make better health and healthcare decisions. Strongly disagree
Drop down, select one Single Y Skip Logic SPRDecisInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree






Y I use Secure Messaging to help me judge when it is necessary to call or go see my VA healthcare team. Strongly disagree
Drop down, select one Single Y Skip Logic SPRDecisCall



Disagree








Neither agree nor disagree








Agree








Strongly agree






Z In addition to communication with my primary VA healthcare team, I use Secure Messaging to communicate with my other VA healthcare providers (for example: specialist physicians, therapists, counselors and coordinators). Strongly disagree
Drop down, select one Single Y Skip Logic SPROthProvider



Disagree








Neither agree nor disagree








Agree








Strongly agree






AA I use Secure Messaging to help me figure out solutions when new problems arise with my health. Strongly disagree
Drop down, select one Single Y Skip Logic SPRSolutions



Disagree








Neither agree nor disagree








Agree








Strongly agree






BB I have all the information I need to manage my health and healthcare. Strongly disagree
Drop down, select one Single Y Skip Logic SOUTInfo



Disagree








Neither agree nor disagree








Agree








Strongly agree






CC I am confident in working with my VA healthcare team to manage my health and healthcare. Strongly disagree
Drop down, select one Single Y Skip Logic SOUTTeam



Disagree








Neither agree nor disagree








Agree








Strongly agree






DD I feel in control of my health and healthcare (such as taking part in decisions or following through on any medication, treatment or health routine schedule). Strongly disagree
Drop down, select one Single Y Skip Logic SOUTControl



Disagree








Neither agree nor disagree








Agree








Strongly agree






EE I am able to achieve my long-term health and healthcare goals (such as being self-reliant, living longer and better, or knowing that my family and friends can depend on me.) Strongly disagree
Drop down, select one Single Y Skip Logic SOUTAchGoals



Disagree








Neither agree nor disagree








Agree








Strongly agree






FF I intend to continue using Secure Messaging in the future. Strongly disagree
Drop down, select one Single Y Skip Logic SOUTIntentUse



Disagree








Neither agree nor disagree








Agree








Strongly agree






GG I intend to recommend Secure Messaging to others. Strongly disagree
Drop down, select one Single Y Skip Logic SOUTIntentRec



Disagree








Neither agree nor disagree








Agree








Strongly agree





Secure Messaging Non-Users/Don't recall (ZZ-)









ZZ Why Not? This is the first time that I have heard of Secure Messaging ZZ1 Checkbox, one-up vertical Multi Y Skip Logic SBLWhyNot



I have heard of Secure Messaging, but have not tried it or have not been able to use it ZZ2





ZZ1 I would be interested in trying Secure Messaging if: Someone on my VA healthcare team recommended it to me
Checkbox, one-up vertical Multi Y Skip SBLInterest



Another Veteran recommended it to me








I received more information on the benefits of Secure Messaging








The VA provided me with hands-on training as part of my next VA appointment








The VA provided me with training through a web video that I could access anytime through my own computer or mobile device








The VA provided an instruction sheet on My HealtheVet that I could read or print out








Not sure








Other






ZZ2 I have heard of Secure Messaging but have not tried or have not been able to use it because: (Please select all that apply) I did not understand what Secure Messaging is
Checkbox, one-up vertical Multi Y Skip SBLWhyNotUsed



I have not signed up for a Premium My HealtheVet account. (Authenticated Account)








I have a Premium My HealtheVet account, but did not know where to look for the Secure Messaging. (Authenticated Account)








I am not interested in Secure Messaging








I believe it will be too hard or time-consuming to use








When I have a question or request that doesn't require a visit, I prefer to talk on the phone with my VA healthcare team








I believe that the response that I may receive from my VA healthcare team would not fully address my information needs








I feel uncertain about the privacy and security of my personal health information using Secure Messaging.








I do not have regular access to a computer, smart phone or tablet








Not sure/Do not recall







In the past year, have you used My HealtheVet to accomplish any of the following tasks? (please select all that apply) Use the Blue Button (Download My Data)
Checkbox, one-up vertical Multi Y
SPRMultiuse



Refill my prescriptions








View my medications information








View my VA Notes (written by my health care team)








View my lab or other test results








View my VA Wellness Reminders








Review my medical history (conditions, procedures, accidents and events)








Research my health using education resources (for example, the My HealtheVet Medical Library)








Enter data that I track myself such as weight, blood pressure, blood sugar, etc.








Enter information about my non-VA medications or supplements








None of the above







How often do you find that information from the VA (in print or online) about your medical condition is difficult to understand? Never or almost never
Drop down, select one Single Y
SANHlthLit



Infrequently








Occasionally








Frequently








Very frequently or always








Not sure/Do not recall





RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y
MHV improve Health



Agree








Not sure








Disagree








Strongly disagree








Not applicable







Overall, how confident are you that you could get health-related advice or information if you needed it by using a computer, smart phone or tablet (like an iPhone or iPad)? Not at all confident
Drop down, select one Single Y
SANHlthSearch



Somewhat confident








Moderately confident








Confident








Very confident








Not sure





CAS0029037
The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Open-ended
N
OE_Articles
ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
One Improvement
CAS0029040
What additional services would you like to see on My HealtheVet? (Please select all that apply) Schedule or change my VA appointments
Checkbox, one-up vertical Multi N
Additional Services



Track the status of my prescription refill delivery








View/pay my VA bills/copayments








View a list of my VA health care providers and their contact information








Use a mobile app for My HealtheVet








Join an online forum to discuss health issues with other Veterans








Advance check-in for my VA clinic visits








Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)








Authorize sharing information that I have stored in My HealtheVet with my VA health care team








Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider








Check to determine if my different medications are safe when taken together








More online educational programs








Receive a monthly email newsletter








Receive notification of new content/features on the site








Other (please specify): A




CAS0029041 A Other - Services

Text area, no char limit Single N
OE_Other Services
AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical


Survey



No

Single N




Don't recall







Sheet 11: Current Custom Qsts (9-16-13)

Err:509 Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE





MID: MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER





Err:509

pink: ADDITION





Date: Date: 6/23/2009 blue + -->: REWORDING









violet (bold): SKIP-LOGIC






MID: CUSTOM QUESTION LIST
QID QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
1 ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y
Role




National Guard/Reserve









Veteran









Family member of a veteran or Servicemember









Caregiver of a Veteran or Servicemember (other than family)









Veteran Service Organization member









VA employee









Non-VA federal government employee









State/local government employee









General public









Other role





2 RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF/OND)
Check-boxes Multi N
Military Service




Desert Shield/Desert Storm









Vietnam War









Korean War









World War II









Peacetime Service









Other









Not Applicable





3 AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N
Age




20-24









25-29









30-34









35-39









40-44









45-49









50-54









55-59









60-64









65-69









70-74









75-79









80-84









85 or older





4 JIC00267
What is your gender? Male
Dropdown (Select-one) Single N
Gender




Female





5 CAS0028939
Which of the following best describes the highest level of education you have completed? Did not complete high school
Radio button, one-up vertical Single Y
Education




High school graduate









Some college or vocational school









College graduate









Some postgraduate school









Graduate or professional degree





6 JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y
Overall Health




Very Good









Good









Fair









Poor





7 RJB00026
Are you a registered user on the MyHealtheVet web site? Yes A Checkbox, one-up vertical Single Y Skip Logic Registered User




No









Not sure





8 CAS0028940 A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have? Basic (B)
Checkbox, one-up vertical Single Y Skip Logic User Type




Advanced (A)









Premium (authenticated or IPA’d)(P)









Not sure





9 ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y
Visit Frequency




Daily









More than once a day









About once a week









About once a month









About every 6 months









Less than every 6 months





10 RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply)

Checkbox, one-up vertical Multi Y
Reason




Learn more about features that are available









Request a prescription refill









View my medication history









Use Secure Messaging to communicate with my VA health care team









Use the Blue Button (Download My Data)










View my VA Appointments









Look up information about a health condition or medication









View my lab or other test results









View my VA Wellness Reminders









View my VA Notes (written by my health care team)









Enter my personal information (emergency contacts, etc.)









Enter data that I track myself such as weight, blood pressure, blood sugar, etc.









Enter information about my non-VA medications or supplements









Find a VA facility









Find information about VA Health Benefits









Find information about VA Benefits other than health benefits









Other (please specify) A




11 RJB00022other A Other - trying to accomplish

Text field, <100 char Single N

12 ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y
Task Accomplishment




No









Partially









Not finished yet





13 CAS0028943
Do you get care at a VA facility? Yes A,B Checkbox, one-up vertical Single Y Skip Logic VA facility for Care




No









Not Sure





14 CAS0028944 A In the past year, how often did you use a VA medical facility or service for your health care needs? Never
Checkbox, one-up vertical Single N skip logic VA Facility frequency




Once in the past year









2 to 11 times in the past year









12 or more times in the past year





15 CAS0028945 B How much time does it take for you to travel to the nearest VA facility? Less than 15 minutes
Checkbox, one-up vertical single N skip logic VA Facility Travel Time




15 minutes to less than 1/2 hour









1/2 hour to less than an hour









An hour to less than 1 1/2 hours









1 1/2 hours to less than two hours









Two hours or more









Not sure





NEW VA OPEN NOTES QUESTION ROTATION NEW VA OPEN NOTES QUESTION ROTATION








16 CAS0028946
VA Notes written by providers and other members of the health care team since January 1, 2013 are now available to veterans with a Premium My HealtheVet account. Which best describes your knowledge about VA patients being able to view clinic and hospital visit notes (VA Notes) using the Blue Button. (Please choose one) I knew that visit notes can be viewed by VA patients with a Premium Account
Radio button, one-up vertical Single Y
Open Notes Knowledge




I didn’t know that visit notes can be viewed by VA patients with a Premium Account









I’m not sure





17 CAS0028947
Which best describes your use of the VA Blue Button to access your visit notes (VA Notes)? I viewed my visit notes using the Blue Button at least once A Radio button, one-up vertical Single Yes Skip Logic Visit notes




I tried to view visit notes using Blue Button but was not able to do so C, D








I don’t have a Premium My HealtheVet account D








  I don’t know what Blue Button is or have never used it D








  I’m not sure D




18 CAS0028948 A   What information from your VA health record have you viewed using the Blue Button in My HealtheVet? (Choose ALL that apply) Visit notes from a clinic visit with a primary care provider (doctor, nurse practitioner or physician assistant) B1 - B10 Radio button, one-up vertical Multi Yes Skip Logic VA Notes Info Viewed




Visit notes from a clinic visit with a specialist (medical or surgical specialty) B1-B10








Visit notes from a mental health professional B1-B10








Notes from a hospital visit or stay (emergency room visit or discharge summary) B1-B10








VA Notes from Secure Messaging









None of the above/ Don't remember D1




19 CAS0028949 B1 Why did you read your visit notes (VA Notes)? (Check ALL that apply) I did not read any visit notes (VA Notes) D2 Radio button, one-up vertical


VA Notes Reason




I tried to read my visit notes (VA Notes) but was not able to C1, D2








I was curious









I wanted to remember what happened in the visit









I wanted to know more about my health









I wanted to check the notes to see if they were right









I wanted to be sure I understood what my provider (or other member of the health care team) said









I wanted to know what my provider (or other member of the health care team) was thinking









Other reason (please explain) B1A




20 CAS0028935 B1A Other - reason read VA Notes

Text area, no char limit
N Skip Logic VA Notes OE_Reason read
21 CAS0028956 B2 What did you do with your notes (VA Notes) using the Blue Button? (Check ALL that apply) I read it
Radio button, one-up vertical Multi Y Skip Logic VA Notes Use




I printed it









  I downloaded it to keep a copy for myself









I shared it with a family member, relative or friend who helps take care of me









I discussed it with a VA provider or other health care team member









  I shared it with a health care provider outside of VA









Other, please explain B2A








I don’t remember





22 CAS0028957 B2A Other - What you did with your notes

Text area, no char limit
N Skip VA Notes OE_Other Use
23 CAS0028958 B3 Did you talk to or contact your provider or health care team about the notes (VA Notes), or have a plan to do so? (Choose one) No, I did not talk to or contact my provider or health care team about the notes B3A Radio button, one-up vertical Single Y Skip VA Notes Contact




I plan to contact my provider or health care team about the notes B3B








Yes, I did contact my provider or health care team about the notes B3B




24 CAS0028952 B3A If you did not contact or don’t plan to contact your provider or health care team, why not? (Check all that apply) I had no reason to contact my provider or health care team about the notes
Radio button, one-up vertical Multi Y Skip Logic VA Notes Did not Contact




I didn’t think it was important








I didn’t want to waste my provider or health care team’s time









  I didn’t want my provider or health care team to be upset with me









I did not feel I knew enough to talk with my doctor about my concerns









It was too much of a bother for me









  Other reason (please explain) B3AA




25 CAS0028953 B3AA Other - reason did not contact

Text area, no char limit
N
VA Notes OE_Did not contact
26 CAS0028954 B3B Why did you contact, or plan to contact, your provider or health care team about the notes (VA Notes)? (Check all that apply) To get an explanation about something in the note
Radio button, one-up vertical Multi Y Skip VA Notes Did Contact




To learn more about my health issue, medications or test results









To discuss something I was worried about in the note









To discuss something that I thought was not correct in the note









To ask about removing or changing something in the note









Other reason (please explain) B3BA




27 CAS0028955 B3BA Other - reason did contact

Text field, <100 char
N skip VA Notes Did Contact OE
28 CAS0028976 B4 Please think about what it is like to access and view the visit notes (VA Notes) written by your provider and health care team using the Blue Button “Download My Data” on My HealtheVet.   How easy is it to find the visit notes (VA Notes) using the Blue Button “Download My Data” on My HealtheVet? Very hard
Radio button, one-up vertical Single Y Skip VA Notes Access




Somewhat hard









Somewhat easy









Very easy









I don’t know





29 CAS0028977 B5 The display of my visit notes (VA Notes) is easy to read. Disagree
Radio button, one-up vertical Single Y Skip VA Notes Display




  Somewhat disagree









  Somewhat agree









Agree









  I don’t know





30 CAS0028959 B6 What information were you trying to find in your visit notes (VA Notes)? (Check all that apply): I’m not sure what I was looking for

Multi Y Skip VA notes Trying to find




The note written by a provider or health care team after a clinic visit









The note written by a provider or health care team after an emergency room visit









The note written by a provider or health care team after a hospital stay









What my provider or health care team thinks about my health issues









Changes that were discussed during a visit









Recommendations or treatment advice from my provider or health care team









When I’m supposed to come back for my next appointment









A referral to a specialist or for further testing









Other, please explain B6A




31 CAS0028960 B6A Other- information trying to find in my visit notes

Text area, no char limit
N
VA Notes OE_ Trying to find
32 CAS0028961 B7 I did not understand the information in my VA Notes (for example, there were too many abbreviations, acronyms or words I did not understand). Disagree
Radio button, one-up vertical Single Y skip VA Notes not understand




Somewhat disagree









Somewhat agree









Agree









I don’t know





33 CAS0028962 B8 In your opinion, how much do the visit notes (VA notes) correctly describe your clinic or hospital visit? Notes don’t describe the visit correctly
Radio button, one-up vertical single Y Skip VA Notes Opinion




Notes mostly describe the visit correctly









  Notes describe the visit pretty well









I don't know





34 CAS0028963 B9 There is too much information in my visit notes (VA notes). Disagree
Radio button, one-up vertical Single Y skip VA notes Level of Information




Somewhat disagree









Somewhat agree









Agree









I don’t know





35 CAS0029000 B10   What is your overall satisfaction with access to your visit notes using Blue Button? Select a number from 1 to 10, with 1 the lowest and 10 the highest level of satisfaction. 1=Not at all Satisfied
Radion button, scale, no don't know Single Y Skip VA Notes Satisfaction Level




2









3









4









5 Matthew Castillo: Somewhat satisfied was removed just due to technological implications on the backend.









6









7









8









9









Extremely Satisfied=10





Attempters ONLY Attempters ONLY








36 CAS0028964 C Why do you think you were not able to view your notes (VA Notes)? (Check all that apply) I couldn’t figure out where to look for the visit notes
Checkbox, one-up vertical Multi Yes Skip Logic VA Notes Unable to view




It’s too hard to use the Blue Button feature









  I requested the notes, but the Blue Button feature was updating my information









I was looking for notes that were written before January 1, 2013









  I tried to get the notes before they were available to me (7 days after a note is completed)









  I don’t know why









Other reason ( please explain) CA




37 CAS0028965 CA Other- reason I was unable to view my VA Notes:

Text area, no char limit
N Skip Logic VA Notes OE_unable to view
38 CAS0028933 C1 Why do you think you were not able to view your notes (VA Notes)? (Check all that apply) I couldn’t figure out where to look for the visit notes
Checkbox, one-up vertical Multi Yes Skip Logic VA Notes Unable to view1




It’s too hard to use the Blue Button feature









  I requested the notes, but the Blue Button feature was updating my information









I was looking for notes that were written before January 1, 2013









  I tried to get the notes before they were available to me (7 days after a note is completed)









  I don’t know why









Other reason ( please explain) CA




39 CAS0028934 CA1 Other- reason I was unable to view my VA Notes:

Text area, no char limit
N Skip Logic VA Notes OE_unable to view1
NON USERS and Attempters ONLY NON USERS and Attempters ONLY








40 CAS0029002 D   If you were to look at your visit notes from your VA health record, which information would most interest you? (Choose all that apply) Visit notes from a clinic visit with a primary care provider (doctor, nurse practitioner or physician assistant)
Radio button, one-up vertical Multi Y Skip Logic VA Notes_info Would Like




Visit notes from a clinic visit with a specialist (medical or surgical specialty)









Visit notes from a mental health professional









Notes from a hospital visit or stay (emergency room visit or discharge summary









Laboratory test results (blood, urine or other lab test)









Radiology test results (X-ray, MRI, ultrasound or other imaging test)









Problem list (conditions or diagnoses)









Other (please explain) DA








I don’t know





41 CAS0029003 DA Other- most interested in visit notes

Text area, no char limit
N
VA Notes OE_Would Like
42 CAS0028966 D1   If you were to look at your visit notes from your VA health record, which information would most interest you? (Choose all that apply) Visit notes from a clinic visit with a primary care provider (doctor, nurse practitioner or physician assistant)
Checkbox, one-up vertical Multi Y Skip Logic VA Notes_info Would Like1




Visit notes from a clinic visit with a specialist (medical or surgical specialty)









Visit notes from a mental health professional









Notes from a hospital visit or stay (emergency room visit or discharge summary









Laboratory test results (blood, urine or other lab test)









Radiology test results (X-ray, MRI, ultrasound or other imaging test)









Problem list (conditions or diagnoses)









Other (please explain) DA








I don’t know





43 CAS0029001 DA1 Other- most interested in visit notes

Text area, no char limit
N
VA Notes OE_Would Like1
44 CAS0028950 D2   If you were to look at your visit notes from your VA health record, which information would most interest you? (Choose all that apply) Visit notes from a clinic visit with a primary care provider (doctor, nurse practitioner or physician assistant)
Checkbox, one-up vertical Multi Y Skip Logic VA Notes_info Would Like2




Visit notes from a clinic visit with a specialist (medical or surgical specialty)









Visit notes from a mental health professional









Notes from a hospital visit or stay (emergency room visit or discharge summary









Laboratory test results (blood, urine or other lab test)









Radiology test results (X-ray, MRI, ultrasound or other imaging test)









Problem list (conditions or diagnoses)









Other (please explain) DA








I don’t know




VA Notes OE_Would Like2
45 CAS0028951 DA2 Other- most interested in visit notes

Text area, no char limit
N

CAS0028967 CAS0028967
We would like to ask you about how you think viewing your visit notes (VA Notes) might help you with your health and your health care. Think about how notes help you now, or, if you have not yet viewed your notes, how visit notes might help you in the future.17. Visit notes (VA Notes) will help me understand my health and medical conditions better. Disagree
Radio button, one-up vertical single Y
VA Notes Future Help




Somewhat disagree








Somewhat agree









Agree









I don’t know





CAS0028968 CAS0028968
Visit notes will help me remember the plan for my care better. Disagree
Radio button, one-up vertical single Y
VA Notes Remember plan for care




Somewhat disagree








Somewhat agree









Agree









I don’t know





CAS0028969 CAS0028969
  Visit notes will help me take better care of myself. Disagree
Radio button, one-up vertical single Y
VA Notes Better Care of Self




Somewhat disagree








Somewhat agree









Agree








I don’t know





CAS0029016 CAS0029016
Visit notes will help me do a better job taking my medications as prescribed. Disagree
Radio button, one-up vertical Single y
VA Note Better care of Meds




Somewhat disagree








Somewhat agree









Agree








I don’t know









I don’t take any medications





CAS0029017 CAS0029017
Visit notes will make me feel more in control of my health care. Disagree
Radio button, one-up vertical Single Y
VA Notes More in control




Somewhat disagree








Somewhat agree









Agree








I don’t know





CAS0029018 CAS0029018
Visit notes will make me worry more. Disagree Radio button, one-up vertical Single Y
VA notes Worry




Somewhat disagree









Somewhat agree









Agree









I don’t know





CAS0028970 CAS0028970
Visit notes will help me be better prepared for clinic visits. Disagree
Radio button, one-up vertical Single Y
VA Notes Prepared




Somewhat disagree









Somewhat agree









Agree









I don’t know





CAS0028971 CAS0028971
   Visit notes will be more confusing than helpful. Disagree
Radio button, one-up vertical Single Y
VA Notes Confusing




Somewhat disagree









Somewhat agree









Agree









I don’t know





CAS0028972 CAS0028972
  I think viewing visit notes will change how I feel about my provider or health care team Disagree
Radio button, one-up vertical Single Y
VA Notes Change View




Somewhat disagree









Somewhat agree









Agree









I don’t know





CAS0028973 CAS0028973
In the past, have you ever requested a copy of your medical records from a VA facility? Yes
Radio button, one-up vertical Single Y
Medical Records Request




No





CAS0028974 CAS0028974
I would like to be able to add comments to my VA Notes. Disagree
Radio button, one-up vertical single Y
VA Notes add comments




Somewhat disagree









Somewhat agree









Agree









Don’t know





CAS0028975 CAS0028975
Do you think that you will use the Blue Button to access your visit notes in the future? I will NOT use it in the future
Radio button, one-up vertical Single Y
VA Notes Blue Button use Future




  I might use it in the future.









I will definitely use it in the future





CAS0029036 CAS0029036
Do you ‘follow’ your local VA medical center on Facebook? Yes
Radio button, one-up vertical Single Y
Facebook




No, I don’t use Facebook









No, I do use Facebook but have not ‘followed’ my VA medical center page





RJB00029 RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y
MHV improve Health




Agree









Not sure









Disagree









Strongly disagree









Not applicable





CAS0029037 CAS0029037
The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Open-ended
N
OE_Articles
CAS0029038 CAS0029038
 Have you discussed your My HealtheVet Personal Health Record with any of the following people? Please check all that apply: My VA health care provider
Checkbox, one-up vertical Multi N
Discussed Health Care




My non-VA healthcare provider(s)









My family, friends, or caregiver(s)









Veterans I know









Other (please specify) A








I have not discussed My HealtheVet Personal Health Record with others





CAS0029039 CAS0029039 A I have discussed my My HealtheVet Personal Health Record with:

Text field, <100 char
N
OE_Discussed medical records
ALM0173 ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
One Improvement
CAS0029040 CAS0029040
What additional services would you like to see on My HealtheVet? (Please select all that apply) Schedule or change my VA appointments
Checkbox, one-up vertical Multi N
Additional Services




Track the status of my prescription refill delivery









View/pay my VA bills/copayments









View a list of my VA health care providers and their contact information









Use a mobile app for My HealtheVet









Join an online forum to discuss health issues with other Veterans









Advance check-in for my VA clinic visits









Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)









Authorize sharing information that I have stored in My HealtheVet with my VA health care team









Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider









Check to determine if my different medications are safe when taken together









More online educational programs









Receive a monthly email newsletter









Receive notification of new content/features on the site









Other (please specify): A




CAS0029041 CAS0029041 A Other - Services

Text area, no char limit Single N
OE_Other Services
CAS0029042 CAS0029042
Are you aware that there is a My HealtheVet Coordinator at each VA Medical Center to assist with questions, concerns, and outreach for My HealtheVet? Yes
Radio button, one-up vertical Single Y
MHV Coordinator Awareness




No





CAS0029043 CAS0029043
Have you contacted the My HealtheVet Help Desk in the past 3 months? Yes A,B Radio button, one-up vertical Single Yes Skip Logic Help Desk




No









Do not recall





CAS0029044 CAS0029044 A How was that experience? Excellent
Radio button, one-up vertical single y skip logic Help Desk Rating




Very Good









Good









Fair









Poor





CAS0029045 CAS0029045 B Was your question, issue, or concern resolved? Yes
Radio button, one-up vertical single y skip logic Help Desk Resolution




No









Partially









Not Sure





AED06379 AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical


Survey




No

Single N





Don't recall






Sheet 12: Current Custom Qsts (5-9-13)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE





MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER







pink: ADDITION





Date: 6/23/2009 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y
Role



National Guard/Reserve








Veteran








Family member of a veteran or Servicemember








Caregiver of a Veteran or Servicemember (other than family)








Veteran Service Organization member








VA employee








Non-VA federal government employee








State/local government employee








News media








General public








Federal government employee








Other role





RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF/OND)
Check-boxes Multi N
Military Service



Desert Shield/Desert Storm








Vietnam War








Korean War








World War II








Peacetime Service








Other








Not Applicable





AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N
Age



20-24








25-29








30-34








35-39








40-44








45-49








50-54








55-59








60-64








65-69








70-74








75-79








80-84








85 or older





JIC00267
What is your gender? Male
Dropdown (Select-one) Single N
Gender



Female







Which of the following best describes the highest level of education you have completed? Did not complete high school
Radio button, one-up vertical Single Y
Education



High school graduate








Some college or vocational school








College graduate








Some postgraduate school








Graduate or professional degree





JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y
Overall Health



Very Good








Good








Fair








Poor





RJB00026
Are you a registered user on the MyHealtheVet web site? Yes A Checkbox, one-up vertical Single Y Skip Logic Registered User



No








Not sure






A Your member log-in box now includes an icon for your account type. What type of My HealtheVet account do you have? Basic (B)
Checkbox, one-up vertical Single Y Skip Logic User Type



Advanced (A)








Premium (authenticated or IPA’d)(P)








Not sure





ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y
Visit Frequency



Daily








More than once a day








About once a week








About once a month








About every 6 months








Less than every 6 months





RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Checkbox, one-up vertical Multi Y
Reason



-->Learn more about what features that are available








Request a prescription refill








View my medication history








Use Secure Messaging to communicate with my VA health care team








Download my data using the VA Blue Button _x000D_-->Use the Blue Button (Download My Data)









View my VA Appointments








Look up information about a health condition or medication








View my lab or other test results








View my VA Wellness Reminders








View my VA Notes (written by my health care team)








Enter my personal information (emergency contacts, etc.)








Enter data that I track myself such as weight, blood pressure, blood sugar, etc.








Enter information about my non-VA medications or supplements








-->Find a VA health care facility








Find information about VA Health Benefits








Find information about VA Benefits other than health benefits








Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)








Look up information about a medication








Access prescription history from my VA medical record








Secure message a provider








View lab results








Research a health condition








Find information about VA Benefits








Other (please specify) A




RJB00022other A Other - trying to accomplish

Text field, <100 char Single N

ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y
Task Accomplishment



No








Partially








Not finished yet







Do you get care at a VA facility? Yes A,B Checkbox, one-up vertical Single Y Skip Logic VA facility for Care



No








Not Sure






A In the past year, how often did you use a VA medical facility or service for your health care needs? Never
Checkbox, one-up vertical Single N skip logic VA Facility frequency



Once in the past year








2 to 11 times in the past year








12 or more times in the past year






B How much time does it take for you to travel to the nearest VA facility? Less than 15 minutes
Checkbox, one-up vertical single N skip logic VA Facility Travel Time



15 minutes to less than 1/2 hour








1/2 hour to less than an hour








An hour to less than 1 1/2 hours








1 1/2 hours to less than two hours








Two hours or more








Not sure





NEW VA OPEN NOTES QUESTION ROTATION










VA Notes written by providers and other members of the health care team since January 1, 2013 are now available to veterans with a Premium My HealtheVet account. Which best describes your knowledge about VA patients being able to view clinic and hospital visit notes (VA Notes) using the Blue Button. (Please choose one) I knew that visit notes can be viewed by VA patients with a Premium Account
Radio button, one-up vertical Single Y
Open Notes Knowledge



I didn’t know that visit notes can be viewed by VA patients with a Premium Account








I’m not sure







Which best describes your use of the VA Blue Button to access your visit notes (VA Notes)? I viewed my visit notes using the Blue Button at least once A Checkbox, one-up vertical Single Yes Skip Logic Visit notes



I tried to view visit notes using Blue Button but was not able to do so C, D







I don’t have a Premium My HealtheVet account D







  I don’t know what Blue Button is or have never used it D







  I’m not sure D





A   What information from your VA health record have you viewed using the Blue Button in My HealtheVet? (Choose ALL that apply) Visit notes from a clinic visit with a primary care provider (doctor, nurse practitioner or physician assistant) B1 - B10 Checkbox, one-up vertical Multi Yes Skip Logic VA Notes Info Viewed



Visit notes from a clinic visit with a specialist (medical or surgical specialty) B1-B10







Visit notes from a mental health professional B1-B10







Notes from a hospital visit or stay (emergency room visit or discharge summary) B1-B10







VA Notes from Secure Messaging








None of the above/ Don't remember D





B1 Why did you read your visit notes (VA Notes)? (Check ALL that apply) I did not read any visit notes (VA Notes) D Checkbox, one-up vertical


VA Notes Reason



I tried to read my visit notes (VA Notes) but was not able to C, D







I was curious








I wanted to remember what happened in the visit








I wanted to know more about my health








I wanted to check the notes to see if they were right








I wanted to be sure I understood what my provider (or other member of the health care team) said








I wanted to know what my provider (or other member of the health care team) was thinking








Other reason (please explain) B1A





B1A Other - reason read VA Notes

Text area, no char limit
N Skip Logic VA Notes OE_Reason read

B2 What did you do with your notes (VA Notes) using the Blue Button? (Check ALL that apply) I read it
Checkbox, one-up vertical Multi Y Skip Logic VA Notes Use



I printed it








  I downloaded it to keep a copy for myself








I shared it with a family member, relative or friend who helps take care of me








I discussed it with a VA provider or other health care team member








  I shared it with a health care provider outside of VA








Other, please explain B2A







I don’t remember






B2A Other - What you did with your notes

Text area, no char limit
N Skip VA Notes OE_Other Use

B3 Did you talk to or contact your provider or health care team about the notes (VA Notes), or have a plan to do so? (Choose one) No, I did not talk to or contact my provider or health care team about the notes B3A Checkbox, one-up vertical Single Y Skip VA Notes Contact



I plan to contact my provider or health care team about the notes B3B







Yes, I did contact my provider or health care team about the notes B3B





B3A If you did not contact or don’t plan to contact your provider or health care team, why not? (Check all that apply) I had no reason to contact my provider or health care team about the notes
Checkbox, one-up vertical Multi Y Skip Logic VA Notes Did not Contact



I didn’t think it was important







I didn’t want to waste my provider or health care team’s time








  I didn’t want my provider or health care team to be upset with me








I did not feel I knew enough to talk with my doctor about my concerns








It was too much of a bother for me








  Other reason (please explain) B3AA





B3AA Other - reason did not contact

Text area, no char limit
N
VA Notes OE_Did not contact

B3B Why did you contact, or plan to contact, your provider or health care team about the notes (VA Notes)? (Check all that apply) To get an explanation about something in the note
Checkbox, one-up vertical Multi Y Skip VA Notes Did Contact



To learn more about my health issue, medications or test results








To discuss something I was worried about in the note








To discuss something that I thought was not correct in the note








To ask about removing or changing something in the note








Other reason (please explain) B3BA





B3BA Other - reason did contact

Text field, <100 char
N skip VA Notes Did Contact OE

B4 Please think about what it is like to access and view the visit notes (VA Notes) written by your provider and health care team using the Blue Button “Download My Data” on My HealtheVet.   How easy is it to find the visit notes (VA Notes) using the Blue Button “Download My Data” on My HealtheVet? Very hard
Checkbox, one-up vertical Single Y Skip VA Notes Access



Somewhat hard








Somewhat easy








Very easy








I don’t know






B5 The display of my visit notes (VA Notes) is easy to read. Disagree
Checkbox, one-up vertical Single Y Skip VA Notes Display



  Somewhat disagree








  Somewhat agree








Agree








  I don’t know






B6 What information were you trying to find in your visit notes (VA Notes)? (Check all that apply): I’m not sure what I was looking for

Multi Y Skip VA notes Trying to find



The note written by a provider or health care team after a clinic visit








The note written by a provider or health care team after an emergency room visit








The note written by a provider or health care team after a hospital stay








What my provider or health care team thinks about my health issues








Changes that were discussed during a visit








Recommendations or treatment advice from my provider or health care team








When I’m supposed to come back for my next appointment








A referral to a specialist or for further testing








Other, please explain B6A





B6A Other- information trying to find in my visit notes

Text area, no char limit
N
VA Notes OE_ Trying to find

B7 I did not understand the information in my VA Notes (for example, there were too many abbreviations, acronyms or words I did not understand). Disagree
Checkbox, one-up vertical Single Y skip VA Notes not understand



Somewhat disagree








Somewhat agree








Agree








I don’t know






B8 In your opinion, how much do the visit notes (VA notes) correctly describe your clinic or hospital visit? Notes don’t describe the visit correctly
Checkbox, one-up vertical single Y Skip VA Notes Opinion



Notes mostly describe the visit correctly








  Notes describe the visit pretty well








I don't know






B9 There is too much information in my visit notes (VA notes). Disagree
Checkbox, one-up vertical Single Y skip VA notes Level of Information



Somewhat disagree








Somewhat agree








Agree








I don’t know






B10   What is your overall satisfaction with access to your visit notes using Blue Button? Select a number from 1 to 10, with 1 the lowest and 10 the highest level of satisfaction. 1=Not at all Satisfied
Radion button, scale, no don't know Single Y Skip VA Notes Satisfaction Level



2








3








4








5 = Somewhat Satisfied








6








7








8








9








10 - Extremely Satisfied





Attempters ONLY









C Why do you think you were not able to view your notes (VA Notes)? (Check all that apply) I couldn’t figure out where to look for the visit notes
Checkbox, one-up vertical Multi Yes Skip Logic VA Notes Unable to view



It’s too hard to use the Blue Button feature








  I requested the notes, but the Blue Button feature was updating my information








I was looking for notes that were written before January 1, 2013








  I tried to get the notes before they were available to me (7 days after a note is completed)








  I don’t know why








Other reason ( please explain) CA





CA Other- reason I was unable to view my VA Notes:

Text area, no char limit
N Skip Logic VA Notes OE_unable to view
NON USERS and Attempters ONLY









D   If you were to look at your visit notes from your VA health record, which information would most interest you? (Choose all that apply) Visit notes from a clinic visit with a primary care provider (doctor, nurse practitioner or physician assistant)
Checkbox, one-up vertical Multi Y Skip Logic VA Notes_info Would Like



Visit notes from a clinic visit with a specialist (medical or surgical specialty)








Visit notes from a mental health professional








Notes from a hospital visit or stay (emergency room visit or discharge summary








Laboratory test results (blood, urine or other lab test)








Radiology test results (X-ray, MRI, ultrasound or other imaging test)








Problem list (conditions or diagnoses)








Other (please explain) DA







I don’t know




VA Notes OE_Would Like

DA Other- most interested in visit notes

Text area, no char limit
N



We would like to ask you about how you think viewing your visit notes (VA Notes) might help you with your health and your health care. Think about how notes help you now, or, if you have not yet viewed your notes, how visit notes might help you in the future.17. Visit notes (VA Notes) will help me understand my health and medical conditions better. Disagree
Radio button, one-up vertical single Y
VA Notes Future Help



Somewhat disagree







Somewhat agree








Agree








I don’t know







Visit notes will help me remember the plan for my care better. Disagree
Radio button, one-up vertical single Y
VA Notes Remember plan for care



Somewhat disagree







Somewhat agree








Agree








I don’t know







  Visit notes will help me take better care of myself. Disagree
Radio button, one-up vertical single Y
VA Notes Better Care of Self



Somewhat disagree







Somewhat agree








Agree







I don’t know







Visit notes will help me do a better job taking my medications as prescribed. Disagree
Radio button, one-up vertical Single y
VA Note Better care of Meds



Somewhat disagree







Somewhat agree








Agree







I don’t know








I don’t take any medications







Visit notes will make me feel more in control of my health care. Disagree
Radio button, one-up vertical Single Y
VA Notes More in control



Somewhat disagree







Somewhat agree








Agree







I don’t know







Visit notes will make me worry more. Disagree Radio button, one-up vertical Single Y
VA notes Worry



Somewhat disagree








Somewhat agree








Agree








I don’t know







Visit notes will help me be better prepared for clinic visits. Disagree
Radio button, one-up vertical Single Y
VA Notes Prepared



Somewhat disagree








Somewhat agree








Agree








I don’t know







   Visit notes will be more confusing than helpful. Disagree
Radio button, one-up vertical Single Y
VA Notes Confusing



Somewhat disagree








Somewhat agree








Agree








I don’t know







  I think viewing visit notes will change how I feel about my provider or health care team Disagree
Radio button, one-up vertical Single Y
VA Notes Change View



Somewhat disagree








Somewhat agree








Agree








I don’t know







In the past, have you ever requested a copy of your medical records from a VA facility? Yes
Radio button, one-up vertical Single Y
Medical Records Request



Notes from a hospital visit or stay (emergency room visit or discharge summary







I would like to be able to add comments to my VA Notes. Disagree
Radio button, one-up vertical single Y
VA Notes add comments



Somewhat disagree








Somewhat agree








Agree








Don’t know







Do you think that you will use the Blue Button to access your visit notes in the future? I will NOT use it in the future
Radio button, one-up vertical Single Y
VA Notes Blue Button use Future



  I might use it in the future.








I will definitely use it in the future







Do you ‘follow’ your local VA medical center on Facebook? Yes
Radio button, one-up vertical Single Y
Facebook



No, I don’t use Facebook








No, I do use Facebook but have not ‘followed’ my VA medical center page





RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y
MHV improve Health



Agree








Not sure








Disagree








Strongly disagree








Not applicable







The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Open-ended
N
OE_Articles


 Have you discussed your My HealtheVet Personal Health Record with any of the following people? Please check all that apply: My VA health care provider
Checkbox, one-up vertical Multi N
Discussed Health Care



My non-VA healthcare provider(s)








My family, friends, or caregiver(s)








Veterans I know








Other (please specify) A







I have not discussed My HealtheVet Personal Health Record with others






A I have discussed my My HealtheVet Personal Health Record with:

Text field, <100 char
N
OE_Discussed medical records
ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
One Improvement


What additional services would you like to see on My HealtheVet? (Please select all that apply) Schedule or change my VA appointments
Checkbox, one-up vertical Multi N
Additional Services



Track the status of my prescription refill delivery








View/pay my VA bills/copayments








View a list of my VA health care providers and their contact information








Use a mobile app for My HealtheVet








Join an online forum to discuss health issues with other Veterans








Advance check-in for my VA clinic visits








Authorize sharing information I have stored in My HealtheVet with other people (e.g., family, caregiver)








Authorize sharing information that I have stored in My HealtheVet with my VA health care team








Authorize sharing information that I have stored in My HealtheVet with my Non-VA health care provider








Check to determine if my different medications are safe when taken together








More online educational programs








Receive a monthly email newsletter








Receive notification of new content/features on the site








Other (please specify): A





A Other - Services

Text area, no char limit Single N
OE_Other Services


Are you aware that there is a My HealtheVet Coordinator at each VA Medical Center to assist with questions, concerns, and outreach for My HealtheVet? Yes
Radio button, one-up vertical Single Y
MHV Coordinator Awareness



No







Have you contacted the My HealtheVet Help Desk in the past 3 months? Yes A,B Checkbox, one-up vertical Single Yes Skip Logic Help Desk



No








Do not recall






A How was that experience? Excellent
Checkbox, one-up vertical single y skip logic Help Desk Rating



Very Good








Good








Fair








Poor






B Was your question, issue, or concern resolved? Yes
Checkbox, one-up vertical single y skip logic Help Desk Resolution



No








Partially








Not Sure





AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical


Survey



No

Single N




Don't recall





RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y




No








Not sure








Not applicable





EDO07291
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? Yes
Dropdown (Select-one) Single Y




No





ACQLiv0018816
Please rate the clarity of the wording on this site.
1=Poor
Radio button, scale, has don't know S Y
Clear


2







3







4







5







6







7







8







9







Excellent=10







Don't know





ACQLiv0018817
Please rate how well you understand the wording on this site.
1=Poor
Radio button, scale, has don't know S Y
Understandable


2






3






4






5






6






7






8






9






Excellent=10






Don't know




ACQLiv0018818
Please rate the site on its use of short, clear sentences.
1=Poor
Radio button, scale, has don't know S Y
Concise


2






3






4






5






6






7






8






9






Excellent=10






Don't know




CJI0298
Do you have any of the following health problems? (check all that apply) Prefer not to answer
Checkbox, one-up vertical Multi Y
Health Problems



Diabetes








High Blood Pressure








High Cholesterol








Heart Disease








Previous Heart Attack








Heart Failure








Lung Disease/Asthma








Spinal Cord Injury








Arthritis of any kind








Cancer








Mental Health Problems








Orthopedic Problems








Ulcer or Stomach Disease








Pain








Anemia or other Blood Disease








None of the above





CJI0299
Please rate your ability in using the Internet: Beginner or novice (just starting/don't use Internet much)
Radio button, one-up vertical Single Y
Internet Ability



Intermediate (use the Internet for a few things)








Advanced (frequently use Internet & search for information)






Sheet 13: Current Custom Qsts (4-9-13)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE




MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER






pink: ADDITION




Date: 6/23/2009 blue + -->: REWORDING







violet (bold): SKIP-LOGIC




MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Question Label
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily







More than once a day







About once a week







About once a month







About every 6 months







Less than every 6 months




ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran







Family member of a veteran







Veteran service organization







News media







General public







VA employee







Federal government employee







State/local government employee







Other role




RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm







Vietnam War







Korean War







World War II







Peacetime Service







Other







Not Applicable




RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)







Look up information about a medication







Request a prescription refill







Access prescription history from my VA medical record







Secure message a provider







View lab results







Download my data using the VA Blue Button_x000D_








Learn about what features are available_x000D_








View my VA Appointments







Find a VA health care facility







Research a health condition







Find information about VA Benefits







Other (please specify) A



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Partially A, C






Not finished yet




RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No







Not sure




RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Not sure







Not applicable




EDO07291
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? Yes
Dropdown (Select-one) Single Y



No




RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree







Not sure







Disagree







Strongly disagree







Not applicable




ACQhar0017783
Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y Access Mobile Internet



No




ACQhar0017784 A Which of the following devices do you have? A SmartPhone W Checkbox, one-up vertical Multi Y Phone or Tablet



A tablet X






None of these




ACQhar0017786 W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y Phone Type



Android







Blackberry







Another phone




ACQhar0017759 X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y Tablet Type



Kindle







Android







Blackberry







Another tablet




ACQhar0017785 B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y Federal Mobile Site Usage



No, but I plan to do so







No, but I might in the future







No, and I don't plan to do so




ACQhar0017760 C Have you ever accessed My HealtheVet using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y Mobile Site Usage



No, but I plan to do so Z






No, but I might in the future Z






No, and I don't plan to do so




ACQhar0017761 Y What was the main reason you last visited My HealtheVet using a mobile phone or tablet?

Text area, no char limit Single N Mobile Primary Reason
ACQhar0017762 Z What additional resources might you want to access from My HealtheVet using a mobile phone or tablet?

Text area, no char limit Single N MobileDesired Resources
ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
ACQLiv0018816
Please rate the clarity of the wording on this site.
1=Poor
Radio button, scale, has don't know S Y Clear


2






3






4






5






6






7






8






9






Excellent=10






Don't know




ACQLiv0018817
Please rate how well you understand the wording on this site.
1=Poor
Radio button, scale, has don't know S Y Understandable


2





3





4





5





6





7





8





9





Excellent=10





Don't know



ACQLiv0018818
Please rate the site on its use of short, clear sentences.
1=Poor
Radio button, scale, has don't know S Y Concise


2





3





4





5





6





7





8





9





Excellent=10





Don't know



AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24







25-29







30-34







35-39







40-44







45-49







50-54







55-59







60-64







65-69







70-74







75-79







80-84







85 or older




JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female




JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good







Good







Fair







Poor




CJI0298
Do you have any of the following health problems? (check all that apply) Prefer not to answer
Checkbox, one-up vertical Multi Y Health Problems



Diabetes







High Blood Pressure







High Cholesterol







Heart Disease







Previous Heart Attack







Heart Failure







Lung Disease/Asthma







Spinal Cord Injury







Arthritis of any kind







Cancer







Mental Health Problems







Orthopedic Problems







Ulcer or Stomach Disease







Pain







Anemia or other Blood Disease







None of the above




CJI0299
Please rate your ability in using the Internet: Beginner or novice (just starting/don't use Internet much)
Radio button, one-up vertical Single Y Internet Ability



Intermediate (use the Internet for a few things)







Advanced (frequently use Internet & search for information)




AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical





No

Single N



Don't recall





Sheet 14: Custom Qsts (11-16-12)

Model Instance Name: VA - My HealtheVet


red & strike-through: DELETE




MID:
NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER







pink: ADDITION




Date:
6/23/2009 blue + -->: REWORDING








violet (bold): SKIP-LOGIC




MID: CUSTOM QUESTION LIST
QID
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Question Label
ALM0169

How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y




Daily








More than once a day








About once a week








About once a month








About every 6 months








Less than every 6 months




ALM0170

Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y




Veteran








Family member of a veteran








Veteran service organization








News media








General public








VA employee








Federal government employee








State/local government employee








Other role




RJB00048

Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N




Desert Shield/Desert Storm








Vietnam War








Korean War








World War II








Peacetime Service








Other








Not Applicable




RJB00022

What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y




Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)








Look up information about a medication








Request a prescription refill








Access prescription history from my VA medical record








Secure message a provider








View lab results








Download my data using the VA Blue Button_x000D_









Learn about what features are available_x000D_









View my VA Appointments








Find a VA health care facility








Research a health condition








Find information about VA Benefits








Other (please specify) A



RJB00022other
A Other - trying to accomplish

Text field, <100 char Single N
ALM0172

Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y




No








Partially A, C







Not finished yet




RJB00026

Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y




No








Not sure




RJB00027

Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y




No








Not sure








Not applicable




EDO07291

Did you use a VA medical facility or service for any of your health care needs in the last 12 months? Yes
Dropdown (Select-one) Single Y




No




RJB00029

My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y




Agree








Not sure








Disagree








Strongly disagree








Not applicable




ACQhar0017783

Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y Access Mobile Internet




No




ACQhar0017784
A Which of the following devices do you have? A SmartPhone W Checkbox, one-up vertical Multi Y Phone or Tablet




A tablet X







None of these




ACQhar0017786
W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y Phone Type




Android








Blackberry








Another phone




ACQhar0017759
X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y Tablet Type




Kindle








Android








Blackberry








Another tablet




ACQhar0017785
B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y Federal Mobile Site Usage




No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so




ACQhar0017760
C Have you ever accessed My HealtheVet using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y Mobile Site Usage




No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so




ACQhar0017761
Y What was the main reason you last visited My HealtheVet using a mobile phone or tablet?

Text area, no char limit Single N Mobile Primary Reason
ACQhar0017762
Z What additional resources might you want to access from My HealtheVet using a mobile phone or tablet?

Text area, no char limit Single N MobileDesired Resources
ALM0173

What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N



Please rate the clarity of the wording on this site.
1=Poor
Radio button, scale, has don't know S Y Clear



2







3







4







5







6







7







8







9







Excellent=10







Don't know







Please rate how well you understand the wording on this site.
1=Poor
Radio button, scale, has don't know S Y Understandable



2






3






4






5






6






7






8






9






Excellent=10






Don't know






Please rate the site on its use of short, clear sentences.
1=Poor
Radio button, scale, has don't know S Y Concise



2






3






4






5






6






7






8






9






Excellent=10






Don't know



AED02714

What is your age range? Under 20
Dropdown (Select-one) Single N




20-24








25-29








30-34








35-39








40-44








45-49








50-54








55-59








60-64








65-69








70-74








75-79








80-84








85 or older




JIC00267

What is your gender? Male
Dropdown (Select-one) Single N




Female




JIC00178

In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y




Very Good








Good








Fair








Poor




CJI0298

Do you have any of the following health problems? (check all that apply) Prefer not to answer
Checkbox, one-up vertical Multi Y Health Problems




Diabetes








High Blood Pressure








High Cholesterol








Heart Disease








Previous Heart Attack








Heart Failure








Lung Disease/Asthma








Spinal Cord Injury








Arthritis of any kind








Cancer








Mental Health Problems








Orthopedic Problems








Ulcer or Stomach Disease








Pain








Anemia or other Blood Disease








None of the above




CJI0299

Please rate your ability in using the Internet: Beginner or novice (just starting/don't use Internet much)
Radio button, one-up vertical Single Y Internet Ability




Intermediate (use the Internet for a few things)








Advanced (frequently use Internet & search for information)




AED06379

Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical






No

Single N




Don't recall





Sheet 15: Custom Qsts (11-1-12)

Model Instance Name: VA - My HealtheVet


red & strike-through: DELETE




MID:
NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER







pink: ADDITION




Date:
6/23/2009 blue + -->: REWORDING








violet (bold): SKIP-LOGIC




MID: CUSTOM QUESTION LIST
QID
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Question Label
ALM0169 1
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y




Daily








More than once a day








About once a week








About once a month








About every 6 months








Less than every 6 months




ALM0170 2
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y




Veteran








Family member of a veteran








Veteran service organization








News media








General public








VA employee








Federal government employee








State/local government employee








Other role




RJB00048 3
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N




Desert Shield/Desert Storm








Vietnam War








Korean War








World War II








Peacetime Service








Other








Not Applicable




RJB00022 4
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y




Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)








Look up information about a medication








Request a prescription refill








Access prescription history from my VA medical record








Secure message a provider








View lab results








Download my data using the VA Blue Button_x000D_









Learn about what features are available_x000D_









View my VA Appointments








Find a VA health care facility








Research a health condition








Find information about VA Benefits








Other (please specify) A



RJB00022other 5 A Other - trying to accomplish

Text field, <100 char Single N
ALM0172 6
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y




No








Partially A, C







Not finished yet




RJB00026 95
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y




No








Not sure




RJB00027 96
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y




No








Not sure








Not applicable




EDO07291 97
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? Yes
Dropdown (Select-one) Single Y




No




RJB00029 98
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y




Agree








Not sure








Disagree








Strongly disagree








Not applicable







Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y Access Mobile Internet




No






A Which of the following devices do you have? A SmartPhone W Radio button, one-up vertical Multi Y Phone or Tablet




A tablet X







None of these






W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y Phone Type




Android








Blackberry








Another phone






X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y Tablet Type




Kindle








Android








Blackberry








Another tablet






B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y Federal Mobile Site Usage




No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so






C Have you ever accessed My HealtheVet using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y Mobile Site Usage




No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so






Y What was the main reason you last visited My HealtheVet using a mobile phone or tablet?

Text area, no char limit Single N Mobile Primary Reason


Z What additional resources might you want to access from My HealtheVet using a mobile phone or tablet?

Text area, no char limit Single N MobileDesired Resources
ALM0173 99
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
AED02714 100
What is your age range? Under 20
Dropdown (Select-one) Single N




20-24








25-29








30-34








35-39








40-44








45-49








50-54








55-59








60-64








65-69








70-74








75-79








80-84








85 or older




JIC00267 101
What is your gender? Male
Dropdown (Select-one) Single N




Female




JIC00178 102
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y




Very Good








Good








Fair








Poor




CJI0298 103
Do you have any of the following health problems? (check all that apply) Prefer not to answer
Checkbox, one-up vertical Multi Y Health Problems




Diabetes








High Blood Pressure








High Cholesterol








Heart Disease








Previous Heart Attack








Heart Failure








Lung Disease/Asthma








Spinal Cord Injury








Arthritis of any kind








Cancer








Mental Health Problems








Orthopedic Problems








Ulcer or Stomach Disease








Pain








Anemia or other Blood Disease








None of the above




CJI0299 104
Please rate your ability in using the Internet: Beginner or novice (just starting/don't use Internet much)
Radio button, one-up vertical Single Y Internet Ability




Intermediate (use the Internet for a few things)








Advanced (frequently use Internet & search for information)




AED06379 116
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical






No

Single N




Don't recall





Sheet 16: Current Custom Qsts (5-21-12)

Model Instance Name: VA - My HealtheVet



red & strike-through: DELETE





MID:
NJxFtMU9UosBkJZRd48x9Q==

underlined & italicized: RE-ORDER









pink: ADDITION





Date:
6/23/2009
blue + -->: REWORDING










violet (bold): SKIP-LOGIC





MID: CUSTOM QUESTION LIST
QID
Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0169 1
How frequently do you visit the My HealtheVet web site?
First time
Dropdown (Select-one) Single Y






Daily










More than once a day










About once a week










About once a month










About every 6 months










Less than every 6 months





ALM0170 2
Which of the following best describes you?
Active duty
Checkbox, one-up vertical Multi Y






Veteran










Family member of a veteran










Veteran service organization










News media










General public










VA employee










Federal government employee










State/local government employee










Other role





RJB00048 3
Please indicate your military period(s) of service:
Global War on Terror (OEF/OIF)
Check-boxes Multi N






Desert Shield/Desert Storm










Vietnam War










Korean War










World War II










Peacetime Service










Other










Not Applicable





RJB00022 4
What were you trying to accomplish today in My HealtheVet? (please select all that apply)
Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y






Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)










Look up information about a medication










Request a prescription refill










Access prescription history from my VA medical record










Secure message a provider










View lab results










Download my data using the VA Blue Button_x000D_











Learn about what features are available_x000D_











View my VA Appointments










Find a VA health care facility










Research a health condition










Find information about VA Benefits










Other (please specify) A




RJB00022other 5 A Other - trying to accomplish


Text field, <100 char Single N

ALM0172 6
Did you accomplish what you wanted to in My HealtheVet?
Yes
Dropdown (Select-one) Single Y






No










Partially A, C









Not finished yet





CJI0210 7
Have you ever used the “VA Blue Button: Download My Data” feature in My HealtheVet? CJI0210A001 No NU-1, NU-2, NU-3, NU-4, NU-5, NU-6A, NU-6B, NU-6C, NU-6D, NU-6E, NU-6F, NU-6G, NU-6H, NU-6I, NU-7 Radio button, one-up vertical Single Y Skip Logic Group Blue Button Usage




CJI0210A002 Yes- I used it one or more times but don’t plan to use it again NR-1, NR-2, NR-3, NR-4, NR-5, NR-6, NR-7A, NR-7B, NR-7C, NR-7D, NR-7E, NR-7F, NR-7G, NR-8








CJI0210A003 Yes- I have used it just one time, but plan to use it again CU-1, CU-2, CU-3, CU-4, CU-5, CU-6, CU-7A, CU-7B, CU-7C, CU-7D, CU-7E, CU-7F, CU-8, CU-9








CJI0210A004 Yes- and I currently use it regularly CU-1, CU-2, CU-3, CU-4, CU-5, CU-6, CU-7A, CU-7B, CU-7C, CU-7D, CU-7E, CU-7F, CU-8, CU-9








CJI0210A005 Not Sure





CJI0211 8 NU-1 CJI0211A001 I was not aware of it

Single Y Skip Logic Group NU-1




CJI0211A002 I am aware of it, but have not used it NU-1A Radio button, one-up vertical



CJI0212 9 NU-1A Why haven't you used the VA Blue Button? (Check ALL that Apply). CJI0212A001 I do not know where the Blue Button is on the My HealtheVet.website
Checkbox, one-up vertical Multi Y Skip Logic Group NU-1A




CJI0212A002 I do not know how to use it









CJI0212A003 I do not think it would be useful









CJI0212A004 I only use My HealtheVet to renew my prescriptions.









CJI0212A005 I prefer to use other methods for keeping track of my health









CJI0212A006 Other, please specify NU-1A1




CJI0213 10 NU-1A1 What other reason haven't you used the VA Blue Button?


Text area, no char limit
N Skip Logic Group NU-1A1
CJI0214 11 NU-2 We are interested in how veterans keep a record of their health information.
On a scale from 1 to 5, how important to you is keeping your own record of your personal health information?
CJI0214A001 1 - Not at all Important
Radio button, one-up vertical Single Y Skip Logic Group NU-2




CJI0214A002 2 - A little Important









CJI0214A003 3 - Somewhat Important









CJI0214A004 4 - Very Important









CJI0214A005 5 - Extremely important





CJI0215 12 NU-3 Do you have a system for organizing your health information? CJI0215A001 No
Radio button, one-up vertical Single Y Skip Logic Group NU-3




CJI0215A002 Yes NU-3A, NU-3B, NU-3C, NU-3D




CJI0216 13 NU-3A What health information do you keep track of? (Check ALL that apply) CJI0216A001 My current prescription medications
Checkbox, one-up vertical Multi Y Skip Logic Group NU-3A




CJI0216A002 Supplements, vitamins, and over-the-counter medications I am taking.









CJI0216A003 Medications I have taken in the past









CJI0216A004 Lab results









CJI0216A005 Health information such as weight, blood pressure, blood sugar









CJI0216A006 Major health events such as heart attacks or serious accidents or injuries









CJI0216A007 Past surgeries









CJI0216A008 Doctors visits









CJI0216A009 Hospitalizations









CJI0216A010 Names and contact information of my health care providers









CJI0216A011 Other, please specify NU-3A1




CJI0217 14 NU-3A1 What other health information do you keep track of?


Text area, no char limit
N Skip Logic Group NU-3A1
CJI0218 15 NU-3B Which of the following ways do your store your health information? (Check ALL that you use) CJI0218A001 Paper files of my health information
Checkbox, one-up vertical Multi Y Skip Logic Group NU-3A




CJI0218A002 Files with health care bills and receipts









CJI0218A003 Computer files of my health information









CJI0218A004 Web-based electronic personal health records, including My HealtheVet









CJI0218A005 A calendar where I keep track of appointments and other health information









CJI0218A006 None of the above- My health care providers maintain all my medical records









CJI0218A007 Other, please specify NU-3B1




CJI0219 16 NU-3B1 What other ways do you store information?


Text area, no char limit
N Skip Logic Group NU-3A2
CJI0220 17 NU-3C For what purposes do you keep track of this information? (Check ALL that apply.) CJI0220A001 For my own use as a reminder of the care I have received
Checkbox, one-up vertical Multi Y Skip Logic Group NU-3A




CJI0220A002 To share with doctors









CJI0220A003 To share with family members or friends who help take care of me









CJI0220A004 For insurance purposes









CJI0220A005 To monitor change in my health status over time (i.e. change in blood pressure)









CJI0220A006 In case of emergency for family and care providers









CJI0220A007 Other, please specify NU-3C1




CJI0221 18 NU-3C1 For what other purpose do you track this information?


Text area, no char limit
N Skip Logic Group NU-3A3
CJI0222 19 NU-3D On a scale from 1 to 5, how satisfied are you with your current system of organizing your health information? CJI0222A001 1 - Not at all Satisfied
Radio button, one-up vertical Single Y Skip Logic Group NU-3A




CJI0222A002 2 - A Little Satisfied









CJI0222A003 3 - Somewhat Satisfied









CJI0222A004 4 - Very Satisfied









CJI0222A005 5 - Extremely Satisfied





CJI0223 20 NU-4 Do you see any health care providers who are not affiliated with the VA? CJI0223A001 No
Radio button, one-up vertical Single Y Skip Logic Group NU-4




CJI0223A002 Yes NU-4A, NU-4B




CJI0224 21 NU-4A How do your VA providers and non-VA providers communicate about your healthcare? CJI0224A001 I share information between them
Radio button, one-up vertical Single Y Skip Logic Group NU-4A




CJI0224A002 They exchange medical records via mail or fax









CJI0224A003 They speak by phone









CJI0224A004 I do not know how they communicate









CJI0224A005 They do not communicate









CJI0224A006 Other, please specify NU-4A1




CJI0225 22 NU-4A1 How else do you communicate?


Text area, no char limit
N Skip Logic Group NU-4A1
CJI0226 23 NU-4B How satisfied are you with the communication about your medications and health care between your VA providers and the providers outside of the VA? CJI0226A001 1 - Not at all Satisfied
Radio button, one-up vertical Single Y Skip Logic Group NU-4A




CJI0226A002 2 - A little Satisfied









CJI0226A003 3 - Somewhat Satisfied









CJI0226A004 4 - Very Satisfied









CJI0226A005 5 - Extremely Satisfied





CJI0227 24 NU-5 We are interested in learning what Veterans would like to help them better manage their health information.
Which of the following features would you like to have in your current system for storing your health information? (Check ALL that apply.)
CJI0227A001 The ability to organize the information into specific categories (i.e. medications, doctors visits, hospitalizations, wellness checks, and preventive screens)
Checkbox, one-up vertical Multi Y Skip Logic Group NU-5




CJI0227A002 The ability to locate easily information about care I have received in the past









CJI0227A003 The ability to send summaries of my health information electronically to caregivers, health care providers, or insurance companies









CJI0227A004 The ability to store all my health information on a small portable disk or device so I can have it with me at all times









CJI0227A005 Other, please specify NU-5A




CJI0228 25 NU-5A What other feature are you interested in?


Text area, no char limit
N Skip Logic Group NU-5A
CJI0229 26 NU-6A We are interested in helping Veterans to use the Blue Button Feature of My HealtheVet. Please read the items below and indicate whether or not it would make it more likely that you would use the Blue Button. Would you be more likely to use the Blue Button if . .

Your doctor, nurse, or other care provider strongly recommended you use the Blue Button?


CJI0229A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




CJI0229A002 I might use the Blue Button if this happened









CJI0229A003 I would definitely use the Blue Button if this happened.





CJI0230 27 NU-6B Another veteran strongly recommended you use the Blue Button? CJI0230A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




CJI0230A002 I might use the Blue Button if this happened









CJI0230A003 I would definitely use the Blue Button if this happened.





CJI0231 28 NU-6C Using it would remind you of when your VA appointments are? CJI0231A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




CJI0231A002 I might use the Blue Button if this happened









CJI0231A003 I would definitely use the Blue Button if this happened.





CJI0232 29 NU-6D Using it would make it easier for you to give others, such as health care providers or family members, important medical information? CJI0232A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




CJI0232A002 I might use the Blue Button if this happened









CJI0232A003 I would definitely use the Blue Button if this happened.





CJI0233 30 NU-6E Using it would help you understand better which medications you need to be taking? CJI0233A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




CJI0233A002 I might use the Blue Button if this happened









CJI0233A003 I would definitely use the Blue Button if this happened.





CJI0234 31 NU-6F Using it would make it easier for you to monitor lab results? CJI0234A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




CJI0234A002 I might use the Blue Button if this happened









CJI0234A003 I would definitely use the Blue Button if this happened.





CJI0235 32 NU-6G Using it would help you better manage your health in general? CJI0235A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




CJI0235A002 I might use the Blue Button if this happened









CJI0235A003 I would definitely use the Blue Button if this happened.





CJI0236 33 NU-6H Would you be more likely to use the VA Blue Button if...A VA staff member showed you how to use it? CJI0236A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




CJI0236A002 I might use the Blue Button if this happened









CJI0236A003 I would definitely use the Blue Button if this happened.





CJI0237 34 NU-6I There was an easy-to-follow booklet showing you how to use it? CJI0237A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




CJI0237A002 I might use the Blue Button if this happened









CJI0237A003 I would definitely use the Blue Button if this happened.





CJI0238 35 NU-7 Please indicate below whether or not you intend to use the Blue Button feature in the future. CJI0238A001 I will not use the Blue Button in the future.
Radio button, one-up vertical Single Y Skip Logic Group NU-7



CJI0238A002 I might use the Blue Button in the future.







CJI0238A003 I will definitely use the Blue Button in the future.





CJI0239 36 NR-1 We are interested in learning about Veterans who have used the Blue Button, but do not plan to use it again.

Why do you no longer use the Blue Button Feature of My HealtheVet? (Check ALL that apply)
CJI0239A001 I did not know how to use it
Checkbox, one-up vertical Multi Y Skip Logic Group NR-1




CJI0239A002 I could not find what I was looking for NR-1A








CJI0239A003 The information in the file/print out was not useful NR-1A








CJI0239A004 The file/print out was too long









CJI0239A005 I would rather use another way to store my health information









CJI0239A006 Other, please specify NR-1A1




CJI0240 37 NR-1A1 What other reason do you no longer use the Blue Button?


Text area, no char limit
N Skip Logic Group NR-1A1
CJI0241 38 NR-1A What information did you want to find on the Blue Button file? (Check ALL that apply.) CJI0241A001 My entire medical record
Checkbox, one-up vertical Multi Y Skip Logic Group NR-1A




CJI0241A002 My health record from my military service









CJI0241A003 My lab results









CJI0241A004 My appointments









CJI0241A005 Other, please specify NR-1A2




CJI0242 39 NR-1A2 What other information did you want to find?


Text area, no char limit
N Skip Logic Group NR-1A2
CJI0243 40 NR2 In the past year, My HealtheVet has expanded to include lab results, and appointments. Had you heard about these new features of the Blue Button? CJI0243A001 No NR-2A Radio button, one-up vertical Single Y Skip Logic Group NR2




CJI0243A002 Yes





CJI0244 41 NR-2A Would the ability to view labs and appointments make you more likely to use the Blue Button? CJI0244A001 No
Radio button, one-up vertical Single Y Skip Logic Group NR-2A




CJI0244A002 Yes





CJI0245 42 NR-3 We are interested in how veterans keep a record of their health information.
On a scale from 1 to 5, how important to you is keeping your own record of your personal health information?
CJI0245A001 1 - Not at all Important
Radio button, one-up vertical Single Y Skip Logic Group NR-3




CJI0245A002 2 - A little Important









CJI0245A003 3 - Somewhat Important









CJI0245A004 4 - Very Important









CJI0245A005 5 - Extremely important





CJI0246 43 NR-4 Do you have a system for organizing your health information? CJI0246A001 No
Radio button, one-up vertical Single Y Skip Logic Group NR-4




CJI0246A002 Yes NR-4A, NR-4B, NR -4C, NR-4D




CJI0247 44 NR-4A What health information do you keep track of? (Check ALL that apply) CJI0247A001 My current prescription medications
Checkbox, one-up vertical Multi Y Skip Logic Group NR-4A




CJI0247A002 Supplements, vitamins, and over-the-counter medications I am taking.









CJI0247A003 Medications I have taken in the past









CJI0247A004 Lab results









CJI0247A005 Health information such as weight, blood pressure, blood sugar









CJI0247A006 Major health events such as heart attacks or serious accidents or injuries









CJI0247A007 Past surgeries









CJI0247A008 Doctors visits









CJI0247A009 Hospitalizations









CJI0247A010 Names and contact information of my health care providers









CJI0247A011 Other, please specify NR-4A1




CJI0248 45 NR-4A1 What other information do you keep track of?


Text area, no char limit
N Skip Logic Group NR-4A1
CJI0249 46 NR-4B Which of the following ways do your store your health information? (Check ALL that you use) CJI0249A001 Paper files of my health information
Checkbox, one-up vertical Multi Y Skip Logic Group NR-4A




CJI0249A002 Files with health care bills and receipts









CJI0249A003 Computer files of my health information









CJI0249A004 Web-based electronic personal health records, including My HealtheVet









CJI0249A005 A calendar where I keep track of appointments and other health information









CJI0249A006 None of the above- My health care providers maintain all my medical records









CJI0249A007 Other, please specify NR-4A2




CJI0250 47 NR-4A2 What other ways do you store your information?


Text area, no char limit
N Skip Logic Group NR-4A2
CJI0251 48 NR-4C For what purposes do you keep track of this information?(Check ALL that apply.) CJI0251A001 For my own use as a reminder of the care I have received
Checkbox, one-up vertical Multi Y Skip Logic Group NR-4A




CJI0251A002 To share with doctors









CJI0251A003 To share with family members or friends who help take care of me









CJI0251A004 For insurance purposes









CJI0251A005 To monitor change in my health status over time (i.e. change in blood pressure)









CJI0251A006 In case of emergency for family and care providers









CJI0251A007 Other, please specify NR-4A3




CJI0252 49 NR-4A3 For what other purposes do you track this information?


Text area, no char limit
N Skip Logic Group NR-4A3
CJI0253 50 NR-4D On a scale from 1 to 5, how satisfied are you with your current system of organizing your health information? CJI0253A001 1 - Not at all Satisfied
Radio button, one-up vertical Single Y Skip Logic Group NR-4A




CJI0253A002 2 - A Little Satisfied









CJI0253A003 3 - Somewhat Satisfied









CJI0253A004 4 - Very Satisfied









CJI0253A005 5 - Extremely Satisfied





CJI0254 51 NR-5 Do you see any health care providers who are not affiliated with the VA? CJI0254A001 No
Radio button, one-up vertical Single Y Skip Logic Group NR-5




CJI0254A002 Yes NR-5A, NR-5B




CJI0255 52 NR-5A How do your VA providers and non-VA providers communicate about your healthcare? CJI0255A001 I share information between them
Radio button, one-up vertical Single Y Skip Logic Group NR-5A




CJI0255A002 They exchange medical records via mail or fax









CJI0255A003 They speak by phone









CJI0255A004 I do not know how they communicate









CJI0255A005 They do not communicate









CJI0255A006 Other: Please Describe NR-5A1




CJI0256 53 NR-5A1 Other communication method


Text area, no char limit
N Skip Logic Group NR-5A1
CJI0257 54 NR-5B How satisfied are you with the communication about your medications and health care between your VA providers and the providers outside of the VA? CJI0257A001 1 - Not at all Satisfied
Radio button, one-up vertical Single Y
NR-5A




CJI0257A002 2 - A little Satisfied









CJI0257A003 3 - Somewhat Satisfied









CJI0257A004 4 - Very Satisfied









CJI0257A005 5 - Extremely Satisfied





CJI0258 55 NR-6 We are interested in learning what Veterans would like to help them better manage their health information.
Which of the following features would you like to have in your current system for storing your health information? (Check ALL that apply.)
CJI0258A001 The ability to organize the information into specific categories (i.e. medications, doctors visits, hospitalizations, wellness checks, and preventive screens)
Checkbox, one-up vertical Multi Y Skip Logic Group NR-6




CJI0258A002 The ability to locate easily information about care I have received in the past









CJI0258A003 The ability to send summaries of my health information electronically to caregivers, health care providers, or insurance companies









CJI0258A004 The ability to store all my health information on a small portable disk or device so I can have it with me at all times









CJI0258A005 Other, please specify NR-6A




CJI0259 56 NR-6A What other feature would you like to have?


Text area, no char limit
N Skip Logic Group NR-6A
CJI0260 57 NR-7A We are interested in helping Veterans to use the Blue Button Feature of My HealtheVet. Please read the items below and indicate whether or not it would make it more likely that you would use the Blue Button. Would you be more likely to use the Blue Button if . .

Your doctor, nurse, or other care provider strongly recommended you use the Blue Button?


CJI0260A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y
NR-7




CJI0260A002 I might use the Blue Button if this happened









CJI0260A003 I would definitely use the Blue Button if this happened.





CJI0261 58 NR-7B Another veteran strongly recommended you use the Blue Button? CJI0261A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




CJI0261A002 I might use the Blue Button if this happened









CJI0261A003 I would definitely use the Blue Button if this happened.





CJI0262 59 NR-7C Using it would remind you of when your VA appointments are? CJI0262A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




CJI0262A002 I might use the Blue Button if this happened









CJI0262A003 I would definitely use the Blue Button if this happened.





CJI0263 60 NR-7D Using it would make it easier for you to give others, such as health care providers or family members, important medical information? CJI0263A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




CJI0263A002 I might use the Blue Button if this happened









CJI0263A003 I would definitely use the Blue Button if this happened.





CJI0264 61 NR-7E Using it would help you understand better which medications you need to be taking? CJI0264A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




CJI0264A002 I might use the Blue Button if this happened









CJI0264A003 I would definitely use the Blue Button if this happened.





CJI0265 62 NR-7F Using it would make it easier for you to monitor lab results? CJI0265A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




CJI0265A002 I might use the Blue Button if this happened









CJI0265A003 I would definitely use the Blue Button if this happened.





CJI0266 63 NR-7G Using it would help you better manage your health in general? CJI0266A001 I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




CJI0266A002 I might use the Blue Button if this happened









CJI0266A003 I would definitely use the Blue Button if this happened.





CJI0267 64 NR-8 Please indicate below whether or not you intend to use the Blue Button feature in the future. CJI0267A001 I will not use the Blue Button in the future.
Radio button, one-up vertical Single Y Skip Logic Group NU-8




CJI0267A002 I might use the Blue Button in the future.








CJI0267A003 I will definitely use the Blue Button in the future.





CJI0268 65 CU-1 We are interested in learning about how Veterans are using the Blue Button.

How did you typically use the VA Blue Button? (Check ALL that apply)


CJI0268A001 I use it to view my health information on the My HealtheVet website
Checkbox, one-up vertical Multi Y Skip Logic Group CU-1




CJI0268A002 I use it to create an electronic file of my health information (for example, saved a file to your computer)









CJI0268A003 I print a paper copy of my health information





CJI0269 66 CU-2 What information were you interested in when getting your health information through the Blue Button? ( Check ALL that apply) CJI0269A001 My current VA medication list
Checkbox, one-up vertical Multi Y Skip Logic Group CU-2




CJI0269A002 My entire VA medication history (all medications prescribed for me while I have been a patient at the VA)









CJI0269A003 My lab results









CJI0269A004 My list of medications prescribed outside of the VA (self-entered in My HealtheVet)









CJI0269A005 My list of over-the-counter, supplement, or herbal medications (self-entered in MyHealtheVet)









CJI0269A006 A list of my providers and their contact information (self-entered into My HealtheVet)









CJI0269A007 Other, please specify CU-2A




CJI0270 67 CU-2A What other information were you interested in?


Text area, no char limit
N Skip Logic Group CU-2A
CJI0271 68 CU-3 What did you do with your Blue Button print out or file? (Check ALL that apply) CJI0271A001 I saved it for my records
Checkbox, one-up vertical Multi Y Skip Logic Group CU-3




CJI0271A002 I read it









CJI0271A003 I shared it (or plan to share it) with my VA health care provider CU-3A, CU-3B, CU-3C








CJI0271A004 I shared it (or plan to share it) with my spouse, child, or other family member









CJI0271A005 I shared it (or plan to share it) with my non-VA health care provider CU-3A, CU-3B, CU-3C








CJI0271A006 I did not keep the information (for example, deleted the file or threw away the print copy)









CJI0271A007 Other, please specify CU-3A1




CJI0272 69 CU-3A1 What else did you do with your Blue Button print out or file?


Text area, no char limit
N Skip Logic Group CU-3A1
CJI0273 70 CU-3A What information on the Blue Button print out did you want to show your care provider? (Check ALL that apply) CJI0273A001 My current V A medication list
Checkbox, one-up vertical Multi Y Skip Logic Group CU-3A




CJI0273A002 My entire VA medication history









CJI0273A003 My lab results









CJI0273A004 My list of medications prescribed outside of the VA (self-entered in My HealtheVet)









CJI0273A005 My list of over-the-counter, supplement, or herbal medications (self-entered in MyHealtheVet)









CJI0273A006 Other, please specify CU-3A2




CJI0274 71 CU-3A2 What other information did you want to show your provider?


Text area, no char limit
N Skip Logic Group CU-3A2
CJI0275 72 CU-3B What did your provider do with the Blue Button print out? Check ALL that apply. CJI0275A001 He or she used it to review my complete medication list
Checkbox, one-up vertical Multi Y Skip Logic Group CU-3A




CJI0275A002 He or she used it to review recent lab results









CJI0275A003 He or she used it to find other health information









CJI0275A004 He or she filed it in my medical record









CJI0275A005 He or she did not look at it









CJI0275A006 Other, please specify CU-3A3




CJI0276 73 CU-3A3 What else did your provider do with the printout?


Text area, no char limit
N Skip Logic Group CU-3A3
CJI0277 74 CU-3C How helpful do you think your care provider found the Blue Button information in making decisions about your care?

CJI0277A001 Not at All Helpful
Radio button, one-up vertical Single Y Skip Logic Group CU-3A




CJI0277A002 Somewhat Helpful









CJI0277A003 Very helpful









CJI0277A004 Don’t Know





CJI0278 75 CU-4 We are interested in how veterans keep a record of their health information.
On a scale from 1 to 5, how important to you is keeping your own record of your personal health information?
CJI0278A001 1 - Not at all Important
Radio button, one-up vertical Single Y Skip Logic Group CU-4




CJI0278A002 2 - A little Important









CJI0278A003 3 - Somewhat Important









CJI0278A004 4 - Very Important









CJI0278A005 5 - Extremely important





CJI0279 76 CU-5 Do you have a system for organizing your health information? CJI0279A001 No
Radio button, one-up vertical Single Y Skip Logic Group CU-5




CJI0279A002 Yes CU-5A, CU-5B




CJI0280 77 CU-5A What health information do you keep track of? (Check ALL that apply) CJI0280A001 My current prescription medications
Checkbox, one-up vertical Multi Y Skip Logic Group CU-5A




CJI0280A002 Supplements, vitamins, and over-the-counter medications I am taking.









CJI0280A003 Medications I have taken in the past









CJI0280A004 Lab results









CJI0280A005 Health information such as weight, blood pressure, blood sugar









CJI0280A006 Major health events such as heart attacks or serious accidents or injuries









CJI0280A007 Past surgeries









CJI0280A008 Doctors visits









CJI0280A009 Hospitalizations









CJI0280A010 Names and contact information of my health care providers









CJI0280A011 Other, please specify CU-5A1




CJI0281 78 CU-5A1 What other health information do you keep track of?


Text area, no char limit
N Skip Logic Group CU-5A1
CJI0282 79 CU-5B Which of the following ways do your store your health information? (Check ALL that you use) CJI0282A001 Paper files of my health information
Checkbox, one-up vertical Multi Y Skip Logic Group CU-5A




CJI0282A002 Files with health care bills and receipts









CJI0282A003 Computer files of my health information









CJI0282A004 Web-based electronic personal health records, including My HealtheVet









CJI0282A005 A calendar where I keep track of appointments and other health information









CJI0282A006 None of the above- My health care providers maintain all my medical records









CJI0282A007 Other, please specify CU-5B1




CJI0283 80 CU-5B1 What other was do you store your health information?


Text area, no char limit
N Skip Logic Group CU-5A2
CJI0284 81 CU-6 Do you see any health care providers who are not affiliated with the VA? CJI0284A001 No
Radio button, one-up vertical Single Y
CU-6




CJI0284A002 Yes CU-6A, CU-6B, CU-6C




CJI0285 82 CU-6A How do your VA providers and non-VA providers communicate about your healthcare? CJI0285A001 I share information between them
Radio button, one-up vertical Single Y Skip Logic Group CU-6A




CJI0285A002 They exchange medical records via mail or fax









CJI0285A003 They speak by phone









CJI0285A004 I do not know how they communicate









CJI0285A005 They do not communicate









CJI0285A006 Other, please specify CU-6A1




CJI0286 83 CU-6A1 How else do your providers communicated about your healthcare?


Text area, no char limit
N Skip Logic Group CU-6A1
CJI0287 84 CU-6B How satisfied are you with the communication about your medications and health care between your VA providers and the providers outside of the VA? CJI0287A001 1 - Not at all Satisfied
Radio button, one-up vertical Single Y Skip Logic Group CU-6A




CJI0287A002 2 - A little Satisfied









CJI0287A003 3 - Somewhat Satisfied









CJI0287A004 4 - Very Satisfied









CJI0287A005 5 - Completely Satisfied





CJI0288 85 CU-6C Have you ever shared the Blue Button print out with your non-VA providers? CJI0288A001 No
Radio button, one-up vertical Single Y Skip Logic Group CU-6A




CJI0288A002 Yes CU-6D




CJI0289 86 CU-6D How helpful do you think your non-VA care provider found the Blue Button information in making decisions about your care? CJI0289A001 Not at All Helpful
Radio button, one-up vertical Single Y Skip Logic Group CU-6A




CJI0289A002 Somewhat Helpful









CJI0289A003 Very helpful









CJI0289A004 Don’t Know





CJI0290 87 CU-7A Please indicate whether or not you agree with the following statements using a scale from 1 (Completely Disagree) to 5 (Completely Agree).

The Blue Button feature helps me remember when my VA appointments are.
CJI0290A001 1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




CJI0290A002 2 - Somewhat Disagree









CJI0290A003 3 - Neither Agree nor Disagree









CJI0290A004 4 - Somewhat Agree









CJI0290A005 5 - Completely Agree





CJI0291 88 CU-7B The Blue Button feature helps me understand my health history better because all the information is in one place. CJI0291A001 1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




CJI0291A002 2 - Somewhat Disagree









CJI0291A003 3 - Neither Agree nor Disagree









CJI0291A004 4 - Somewhat Agree









CJI0291A005 5 - Completely Agree





CJI0292 89 CU-7C The Blue Button feature makes it easier for me to give others, such as health care providers or family members, important medical information? CJI0292A001 1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




CJI0292A002 2 - Somewhat Disagree









CJI0292A003 3 - Neither Agree nor Disagree









CJI0292A004 4 - Somewhat Agree









CJI0292A005 5 - Completely Agree





CJI0293 90 CU-7D The Blue Button feature helps me understand better which medications I need to be taking. CJI0293A001 1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




CJI0293A002 2 - Somewhat Disagree









CJI0293A003 3 - Neither Agree nor Disagree









CJI0293A004 4 - Somewhat Agree









CJI0293A005 5 - Completely Agree





CJI0294 91 CU-7E The Blue Button feature makes it easier to monitor lab results. CJI0294A001 1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




CJI0294A002 2 - Somewhat Disagree









CJI0294A003 3 - Neither Agree nor Disagree









CJI0294A004 4 - Somewhat Agree









CJI0294A005 5 - Completely Agree





CJI0295 92 CU-7F The Blue Button feature has helped me better manage my health in general. CJI0295A001 1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




CJI0295A002 2 - Somewhat Disagree









CJI0295A003 3 - Neither Agree nor Disagree









CJI0295A004 4 - Somewhat Agree









CJI0295A005 5 - Completely Agree





CJI0296 93 CU-8 On a scale from 1 to 10 with 1 being “Not at All Satisfied” and 10 being “Extremely Satisfied”, please rate your overall satisfaction with the Blue Button Feature of My HealtheVet? CJI0296A001 1 - Not at all Satisfied
Radion button, scale, no don't know Single Y Skip Logic Group CU-8




CJI0296A002 2









CJI0296A003 3









CJI0296A004 4









CJI0296A005 5









CJI0296A006 6









CJI0296A007 7









CJI0296A008 8









CJI0296A009 9









CJI0296A010 10 - Extremely Satisfied





CJI0297 94 CU-9 Please indicate below whether or not you intend to use the Blue Button feature in the future. CJI0297A001 I will not use the Blue Button in the future.
Drop down, select one Single Y Skip Logic Group CU-9




CJI0297A002 I might use the Blue Button in the future.









CJI0297A003 I will definitely use the Blue Button in the future.





RJB00026 95
Are you a registered user on the MyHealtheVet web site?
Yes
Dropdown (Select-one) Single Y






No










Not sure





RJB00027 96
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet?
Yes
Dropdown (Select-one) Single Y






No










Not sure










Not applicable





EDO07291 97
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? EDO07291A001 Yes
Dropdown (Select-one) Single Y





EDO07291A002 No





RJB00029 98
My use of the My HealtheVet personal health record has improved my ability to manage my health.
Strongly agree
Drop down, select one Single Y






Agree










Not sure










Disagree










Strongly disagree










Not applicable





ALM0173 99
What is the main improvement that you would suggest for the My HealtheVet web site?


Open-ended Single N

AED02714 100
What is your age range?
Under 20
Dropdown (Select-one) Single N






20-24










25-29










30-34










35-39










40-44










45-49










50-54










55-59










60-64










65-69










70-74










75-79










80-84










85 or older





JIC00267 101
What is your gender?
Male
Dropdown (Select-one) Single N






Female





JIC00178 102
In general, how would you rate your overall health?
Excellent
Dropdown (Select-one) Single Y






Very Good










Good










Fair










Poor





CJI0298 103
Do you have any of the following health problems? (check all that apply) CJI0298A001 Prefer not to answer
Checkbox, one-up vertical Multi Y
Health Problems




CJI0298A002 Diabetes









CJI0298A003 High Blood Pressure









CJI0298A004 High Cholesterol









CJI0298A005 Heart Disease









CJI0298A006 Previous Heart Attack









CJI0298A007 Heart Failure









CJI0298A008 Lung Disease/Asthma









CJI0298A009 Spinal Cord Injury









CJI0298A010 Arthritis of any kind









CJI0298A011 Cancer









CJI0298A012 Mental Health Problems









CJI0298A013 Orthopedic Problems









CJI0298A014 Ulcer or Stomach Disease









CJI0298A015 Pain









CJI0298A016 Anemia or other Blood Disease









CJI0298A017 None of the above





CJI0299 104
Please rate your ability in using the Internet: CJI0299A001 Beginner or novice (just starting/don't use Internet much)
Radio button, one-up vertical Single Y
Internet Ability




CJI0299A002 Intermediate (use the Internet for a few things)









CJI0299A003 Advanced (frequently use Internet & search for information)





CJI0300 105
Which of the following social media sites or tools have you used in the last 2 months? (Check all that apply) CJI0300A001 VA Sponsored Facebook page AA Checkbox, one-up vertical Multi Y Skip Logic Group Social Media Usage




CJI0300A002 VA sponsored Twitter accounts BB








CJI0300A003 VA Sponsored Blogs CC








CJI0300A004 VA Sponsored YouTube Channel DD








CJI0300A005 Facebook EE








CJI0300A006 Twitter  FF








CJI0300A007 My Space GG








CJI0300A008 YouTube II








CJI0300A009 Blogs   HH








CJI0300A010 Other, please specify: A








CJI0300A011 None
exclusive



CJI0301 106 A What other social media tools have you used?


Text area, no char limit
N

CJI0302 107 AA Did the VA Sponsored Facebook page provide you with information that made you want to visit and use My HealtheVet? CJI0302A001 Yes
Radio button, one-up vertical Single Y
MHV Use - VA Facebook




CJI0302A002 No





CJI0303 108 BB Did the VA sponsored Twitter accounts provide you with information that made you want to visit and use My HealtheVet? CJI0303A001 Yes
Radio button, one-up vertical Single Y
MHV Use - VA Twitter




CJI0303A002 No





CJI0304 109 CC Did the VA Sponsored Blogs provide you with information that made you want to visit and use My HealtheVet? CJI0304A001 Yes
Radio button, one-up vertical Single Y
MHV Use - VA Blog




CJI0304A002 No





CJI0305 110 DD Did the VA Sponsored YouTube Channel provide you with information that made you want to visit and use My HealtheVet? CJI0305A001 Yes
Radio button, one-up vertical Single Y
MHV Use - VA YouTube




CJI0305A002 No





CJI0306 111 EE Did Facebook provide you with information that made you want to visit and use My HealtheVet? CJI0306A001 Yes
Radio button, one-up vertical Single Y
MHV Use - Facebook




CJI0306A002 No





CJI0307 112 FF Did Twitter provide you with information that made you want to visit and use My HealtheVet? CJI0307A001 Yes
Radio button, one-up vertical Single Y
MHV Use - Twitter




CJI0307A002 No





CJI0308 113 GG Did MySpace provide you with information that made you want to visit and use My HealtheVet? CJI0308A001 Yes
Radio button, one-up vertical Single Y
MHV Use - MySpace




CJI0308A002 No





CJI0310 114 HH Did YouTube provide you with information that made you want to visit and use My HealtheVet? CJI0310A001 Yes
Radio button, one-up vertical Single Y
MHV Use - YouTube




CJI0310A002 No





CJI0309 115 II Did the Blogs provide you with information that made you want to visit and use My HealtheVet? CJI0309A001 Yes
Radio button, one-up vertical Single Y
MHV Use - Blogs




CJI0309A002 No





AED06379 116
Have you completed this survey within the past 3 months?
Yes
Radio button, one-up vertical








No

Single N






Don't recall






Sheet 17: Custom Qsts (3-8-12)

Model Instance Name: VA - My HealtheVet


red & strike-through: DELETE





MID: NJxFtMU9UosBkJZRd48x9Q==

underlined & italicized: RE-ORDER








pink: ADDITION





Date: 6/23/2009
blue + -->: REWORDING









violet (bold): SKIP-LOGIC





MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ALM0169
How frequently do you visit the My HealtheVet web site?
First time
Dropdown (Select-one) Single Y





Daily









More than once a day









About once a week









About once a month









About every 6 months









Less than every 6 months





ALM0170
Which of the following best describes you?
Active duty
Checkbox, one-up vertical Multi Y





Veteran









Family member of a veteran









Veteran service organization









News media









General public









VA employee









Federal government employee









State/local government employee









Other role





RJB00048
Please indicate your military period(s) of service:
Global War on Terror (OEF/OIF)
Check-boxes Multi N





Desert Shield/Desert Storm









Vietnam War









Korean War









World War II









Peacetime Service









Other









Not Applicable





RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply)
Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y





Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)









Look up information about a medication









Request a prescription refill









Access prescription history from my VA medical record









Secure message a provider









View lab results









Download my data using the VA Blue Button_x000D_










Learn about what features are available_x000D_










View my VA Appointments









Find a VA health care facility









Research a health condition









Find information about VA Benefits









Other (please specify) A




RJB00022other A Other - trying to accomplish


Text field, <100 char Single N

ALM0172
Did you accomplish what you wanted to in My HealtheVet?
Yes
Dropdown (Select-one) Single Y





No









Partially A, C








Not finished yet







Have you ever used the “VA Blue Button: Download My Data” feature in My HealtheVet?
No NU-1, NU-2, NU-3, NU-4, NU-5, NU-6A, NU-6B, NU-6C, NU-6D, NU-6E, NU-6F, NU-6G, NU-6H, NU-6I, NU-7 Radio button, one-up vertical Single Y Skip Logic Group Blue Button Usage




Yes- I used it one or more times but don’t plan to use it again NR-1, NR-2, NR-3, NR-4, NR-5, NR-7A, NR-7B, NR-7C, NR-7D, NR-7E, NR-7F, NR-7G








Yes- I have used it just one time, but plan to use it again CU-1, CU-2, CU-3, CU-4, CU-5, CU-6, CU-7A, CU-7B, CU-7C, CU-7D, CU-7E, CU-7F, CU-8, CU-9








Yes- and I currently use it regularly CU-1, CU-2, CU-3, CU-4, CU-5, CU-6, CU-7A, CU-7B, CU-7C, CU-7D, CU-7E, CU-7F, CU-8, CU-9







Not Sure






NU-1 Why have you not used the VA Blue Button?
I was not aware of it

Single Y Skip Logic Group NU-1




I am aware of it, but have not used it NU-1A Radio button, one-up vertical




NU-1A Why haven't you used the VA Blue Button? (Check ALL that Apply).
I do not know where the Blue Button is on the My HealtheVet.website
Checkbox, one-up vertical Multi Y Skip Logic Group NU-1A




I do not know how to use it









I do not think it would be useful









I only use My HealtheVet to renew my prescriptions.









I prefer to use other methods for keeping track of my health









Other, please specify NU-1A1





NU-1A1 What other reason haven't you used the VA Blue Button?


Text area, no char limit
N Skip Logic Group NU-1A1

NU-2 We are interested in how veterans keep a record of their health information.
On a scale from 1 to 5, how important to you is keeping your own record of your personal health information?

1 - Not at all Important
Radio button, one-up vertical Single Y Skip Logic Group NU-2



2 - A little Important








3 - Somewhat Important









4 - Very Important









5 - Extremely important






NU-3 Do you have a system for organizing your health information?
No
Radio button, one-up vertical Single Y Skip Logic Group NU-3




Yes NU-3A, NU-3B, NU-3C, NU-3D





NU-3A What health information do you keep track of? (Check ALL that apply)
My current prescription medications
Checkbox, one-up vertical Multi Y Skip Logic Group NU-3A




Supplements, vitamins, and over-the-counter medications I am taking.









Medications I have taken in the past









Lab results









Health information such as weight, blood pressure, blood sugar









Major health events such as heart attacks or serious accidents or injuries









Past surgeries









Doctors visits









Hospitalizations









Names and contact information of my health care providers









Other, please specify NU-3A1





NU-3A1 What other health information do you keep track of?


Text area, no char limit
N Skip Logic Group NU-3A1

NU-3B Which of the following ways do your store your health information? (Check ALL that you use)
Paper files of my health information
Checkbox, one-up vertical Multi Y Skip Logic Group NU-3A




Files with health care bills and receipts









Computer files of my health information









Web-based electronic personal health records, including My HealtheVet









A calendar where I keep track of appointments and other health information









None of the above- My health care providers maintain all my medical records









Other, please specify NU-3B1





NU-3B1 What other ways do you store information?


Text area, no char limit
N Skip Logic Group NU-3A2

NU-3C For what purposes do you keep track of this information? (Check ALL that apply.)
For my own use as a reminder of the care I have received
Checkbox, one-up vertical Multi Y Skip Logic Group NU-3A




To share with doctors









To share with family members or friends who help take care of me









For insurance purposes









To monitor change in my health status over time (i.e. change in blood pressure)









In case of emergency for family and care providers









Other, please specify NU-3C1





NU-3C1 For what other purpose do you track this information?


Text area, no char limit
N Skip Logic Group NU-3A3

NU-3D On a scale from 1 to 5, how satisfied are you with your current system of organizing your health information?
1 - Not at all Satisfied
Radio button, one-up vertical Single Y Skip Logic Group NU-3A




2 - A Little Satisfied









3 - Somewhat Satisfied









4 - Very Satisfied









5 - Extremely Satisfied






NU-4 Do you see any health care providers who are not affiliated with the VA?
No
Radio button, one-up vertical Single Y Skip Logic Group NU-4




Yes NU-4A, NU-4B





NU-4A How do your VA providers and non-VA providers communicate about your healthcare?
I share information between them
Radio button, one-up vertical Single Y Skip Logic Group NU-4A




They exchange medical records via mail or fax









They speak by phone









I do not know how they communicate









They do not communicate









Other, please specify NU-4A1





NU-4A1 How else do you communicate?


Text area, no char limit
N Skip Logic Group NU-4A1

NU-4B How satisfied are you with the communication about your medications and health care between your VA providers and the providers outside of the VA?
1 - Not at all Satisfied
Radio button, one-up vertical Single Y Skip Logic Group NU-4A




2 - A little Satisfied









3 - Somewhat Satisfied









4 - Very Satisfied









5 - Extremely Satisfied






NU-5 We are interested in learning what Veterans would like to help them better manage their health information.
Which of the following features would you like to have in your current system for storing your health information? (Check ALL that apply.)

The ability to organize the information into specific categories (i.e. medications, doctors visits, hospitalizations, wellness checks, and preventive screens)
Checkbox, one-up vertical Multi Y Skip Logic Group NU-5




The ability to locate easily information about care I have received in the past









The ability to send summaries of my health information electronically to caregivers, health care providers, or insurance companies









The ability to store all my health information on a small portable disk or device so I can have it with me at all times









Other, please specify NU-5A





NU-5A What other feature are you interested in?


Text area, no char limit
N Skip Logic Group NU-5A

NU-6A We are interested in helping Veterans to use the Blue Button Feature of My HealtheVet. Please read the items below and indicate whether or not it would make it more likely that you would use the Blue Button. Would you be more likely to use the Blue Button if . .

Your doctor, nurse, or other care provider strongly recommended you use the Blue Button?



I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6



I might use the Blue Button if this happened








I would definitely use the Blue Button if this happened.






NU-6B Another veteran strongly recommended you use the Blue Button?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NU-6C Using it would remind you of when your VA appointments are?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NU-6D Using it would make it easier for you to give others, such as health care providers or family members, important medical information?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NU-6E Using it would help you understand better which medications you need to be taking?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NU-6F Using it would make it easier for you to monitor lab results?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NU-6G Using it would help you better manage your health in general?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NU-6H Would you be more likely to use the VA Blue Button if...A VA staff member showed you how to use it?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NU-6I There was an easy-to-follow booklet showing you how to use it?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NU-6




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NU-7 Please indicate below whether or not you intend to use the Blue Button feature in the future.
I will not use the Blue Button in the future.
Radio button, one-up vertical Single Y Skip Logic Group NU-7



I might use the Blue Button in the future.







I will definitely use the Blue Button in the future.






NR-1 We are interested in learning about Veterans who have used the Blue Button, but do not plan to use it again.

Why do you no longer use the Blue Button Feature of My HealtheVet? (Check ALL that apply)

I did not know how to use it
Checkbox, one-up vertical Multi Y Skip Logic Group NR-1



I could not find what I was looking for NR-1A







The information in the file/print out was not useful NR-1A







The file/print out was too long








I would rather use another way to store my health information








Other, please specify NR-1A1





NR-1A1 What other reason do you no longer use the Blue Button?


Text area, no char limit
N Skip Logic Group NR-1A1

NR-1A What information did you want to find on the Blue Button file? (Check ALL that apply.)
My entire medical record
Checkbox, one-up vertical Multi Y Skip Logic Group NR-1A




My health record from my military service









My lab results









My appointments









Other, please specify NR-1A2





NR-1A2 What other information did you want to find?


Text area, no char limit
N Skip Logic Group NR-1A2

NR2 In the past year, My HealtheVet has expanded to include lab results, and appointments. Had you heard about these new features of the Blue Button?
No NR-2A Radio button, one-up vertical Single Y Skip Logic Group NR2




Yes






NR-2A Would the ability to view labs and appointments make you more likely to use the Blue Button?
No
Radio button, one-up vertical Single Y Skip Logic Group NR-2A




Yes






NR-3 We are interested in how veterans keep a record of their health information.
On a scale from 1 to 5, how important to you is keeping your own record of your personal health information?

1 - Not at all Important
Radio button, one-up vertical Single Y Skip Logic Group NR-3



2 - A little Important








3 - Somewhat Important








4 - Very Important









5 - Extremely important






NR-4 Do you have a system for organizing your health information?
No
Radio button, one-up vertical Single Y Skip Logic Group NR-4




Yes NR-4A, NR-4B, NR -4C, NR-4D





NR-4A What health information do you keep track of? (Check ALL that apply)
My current prescription medications
Checkbox, one-up vertical Multi Y Skip Logic Group NR-4A




Supplements, vitamins, and over-the-counter medications I am taking.









Medications I have taken in the past









Lab results









Health information such as weight, blood pressure, blood sugar









Major health events such as heart attacks or serious accidents or injuries









Past surgeries









Doctors visits









Hospitalizations









Names and contact information of my health care providers









Other, please specify NR-4A1





NR-4A1 What other information do you keep track of?


Text area, no char limit
N Skip Logic Group NR-4A1

NR-4B Which of the following ways do your store your health information? (Check ALL that you use)
Paper files of my health information
Checkbox, one-up vertical Multi Y Skip Logic Group NR-4A




Files with health care bills and receipts









Computer files of my health information









Web-based electronic personal health records, including My HealtheVet









A calendar where I keep track of appointments and other health information









None of the above- My health care providers maintain all my medical records









Other, please specify NR-4A2





NR-4A2 What other ways do you store your information?


Text area, no char limit
N Skip Logic Group NR-4A2

NR-4C For what purposes do you keep track of this information?(Check ALL that apply.)
For my own use as a reminder of the care I have received
Checkbox, one-up vertical Multi Y Skip Logic Group NR-4A




To share with doctors









To share with family members or friends who help take care of me









For insurance purposes









To monitor change in my health status over time (i.e. change in blood pressure)









In case of emergency for family and care providers









Other, please specify NR-4A3





NR-4A3 For what other purposes do you track this information?


Text area, no char limit
N Skip Logic Group NR-4A3

NR-4D On a scale from 1 to 5, how satisfied are you with your current system of organizing your health information?
1 - Not at all Satisfied
Radio button, one-up vertical Single Y Skip Logic Group NR-4A




2 - A Little Satisfied









3 - Somewhat Satisfied









4 - Very Satisfied









5 - Extremely Satisfied






NR-5 Do you see any health care providers who are not affiliated with the VA?
No
Radio button, one-up vertical Single Y Skip Logic Group NR-5




Yes NR-5A, NR-5B





NR-5A How do your VA providers and non-VA providers communicate about your healthcare?
I share information between them
Radio button, one-up vertical Single Y Skip Logic Group NR-5A




They exchange medical records via mail or fax









They speak by phone









I do not know how they communicate









They do not communicate









Other: Please Describe NR-5A1





NR-5A1 Other communication method


Text area, no char limit
N Skip Logic Group NR-5A1

NR-5B How satisfied are you with the communication about your medications and health care between your VA providers and the providers outside of the VA?
1 - Not at all Satisfied
Radio button, one-up vertical Single Y
NR-5A




2 - A little Satisfied









3 - Somewhat Satisfied









4 - Very Satisfied









5 - Extremely Satisfied






NR-6 We are interested in learning what Veterans would like to help them better manage their health information.
Which of the following features would you like to have in your current system for storing your health information? (Check ALL that apply.)

The ability to organize the information into specific categories (i.e. medications, doctors visits, hospitalizations, wellness checks, and preventive screens)
Checkbox, one-up vertical Multi Y Skip Logic Group NR-6



The ability to locate easily information about care I have received in the past








The ability to send summaries of my health information electronically to caregivers, health care providers, or insurance companies









The ability to store all my health information on a small portable disk or device so I can have it with me at all times









Other, please specify NR-6A





NR-6A What other feature would you like to have?


Text area, no char limit
N Skip Logic Group NR-6A

NR-7A We are interested in helping Veterans to use the Blue Button Feature of My HealtheVet. Please read the items below and indicate whether or not it would make it more likely that you would use the Blue Button. Would you be more likely to use the Blue Button if . .

Your doctor, nurse, or other care provider strongly recommended you use the Blue Button?



I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y
NR-7



I might use the Blue Button if this happened








I would definitely use the Blue Button if this happened.






NR-7B Another veteran strongly recommended you use the Blue Button?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NR-7C Using it would remind you of when your VA appointments are?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NR-7D Using it would make it easier for you to give others, such as health care providers or family members, important medical information?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NR-7E Using it would help you understand better which medications you need to be taking?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NR-7F Using it would make it easier for you to monitor lab results?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NR-7G Using it would help you better manage your health in general?
I would still not use the Blue Button if this happened
Radio button, one-up vertical Single Y Skip Logic Group NR-7




I might use the Blue Button if this happened









I would definitely use the Blue Button if this happened.






NU-8 Please indicate below whether or not you intend to use the Blue Button feature in the future.
I will not use the Blue Button in the future.
Radio button, one-up vertical Single Y Skip Logic Group NU-8



I might use the Blue Button in the future.







I will definitely use the Blue Button in the future.







I use it to view my health information on the My HealtheVet website
Checkbox, one-up vertical Multi Y Skip Logic Group CU-1



I use it to create an electronic file of my health information (for example, saved a file to your computer)








I print a paper copy of my health information






CU-2 What information were you interested in when getting your health information through the Blue Button? ( Check ALL that apply)
My current VA medication list
Checkbox, one-up vertical Multi Y Skip Logic Group CU-2




My entire VA medication history (all medications prescribed for me while I have been a patient at the VA)









My lab results









My list of medications prescribed outside of the VA (self-entered in My HealtheVet)









My list of over-the-counter, supplement, or herbal medications (self-entered in MyHealtheVet)









A list of my providers and their contact information (self-entered into My HealtheVet)









Other, please specify CU-2A





CU-2A What other information were you interested in?


Text area, no char limit
N Skip Logic Group CU-2A

CU-3 What did you do with your Blue Button print out or file? (Check ALL that apply)
I saved it for my records
Checkbox, one-up vertical Multi Y Skip Logic Group CU-3




I read it









I shared it (or plan to share it) with my VA health care provider CU-3A, CU-3B, CU-3C








I shared it (or plan to share it) with my spouse, child, or other family member









I shared it (or plan to share it) with my non-VA health care provider CU-3A, CU-3B, CU-3C








I did not keep the information (for example, deleted the file or threw away the print copy)









Other, please specify CU-3A1





CU-3A1 What else did you do with your Blue Button print out or file?


Text area, no char limit
N Skip Logic Group CU-3A1

CU-3A What information on the Blue Button print out did you want to show your care provider? (Check ALL that apply)
My current V A medication list
Checkbox, one-up vertical Multi Y Skip Logic Group CU-3A




My entire VA medication history









My lab results









My list of medications prescribed outside of the VA (self-entered in My HealtheVet)









My list of over-the-counter, supplement, or herbal medications (self-entered in MyHealtheVet)









Other, please specify CU-3A2





CU-3A2 What other information did you want to show your provider?


Text area, no char limit
N Skip Logic Group CU-3A2

CU-3B What did your provider do with the Blue Button print out? Check ALL that apply.
He or she used it to review my complete medication list
Checkbox, one-up vertical Multi Y Skip Logic Group CU-3A




He or she used it to review recent lab results









He or she used it to find other health information









He or she filed it in my medical record









He or she did not look at it









Other, please specify CU-3A3





CU-3A3 What else did your provider do with the printout?


Text area, no char limit
N Skip Logic Group CU-3A3

CU-3C How helpful do you think your care provider found the Blue Button information in making decisions about your care?


Not at All Helpful
Radio button, one-up vertical Single Y Skip Logic Group CU-3A



Somewhat Helpful








Very helpful








Don’t Know






CU-4 We are interested in how veterans keep a record of their health information.
On a scale from 1 to 5, how important to you is keeping your own record of your personal health information?

1 - Not at all Important
Radio button, one-up vertical Single Y Skip Logic Group CU-4



2 - A little Important








3 - Somewhat Important








4 - Very Important









5 - Extremely important






CU-5 Do you have a system for organizing your health information?
No
Radio button, one-up vertical Single Y Skip Logic Group CU-5




Yes CU-5A, CU-5B





CU-5A What health information do you keep track of? (Check ALL that apply)
My current prescription medications
Checkbox, one-up vertical Multi Y Skip Logic Group CU-5A




Supplements, vitamins, and over-the-counter medications I am taking.









Medications I have taken in the past









Lab results









Health information such as weight, blood pressure, blood sugar









Major health events such as heart attacks or serious accidents or injuries









Past surgeries









Doctors visits









Hospitalizations









Names and contact information of my health care providers









Other, please specify CU-5A1





CU-5A1 What other health information do you keep track of?


Text area, no char limit
N Skip Logic Group CU-5A1

CU-5B Which of the following ways do your store your health information? (Check ALL that you use)
Paper files of my health information
Checkbox, one-up vertical Multi Y Skip Logic Group CU-5A




Files with health care bills and receipts









Computer files of my health information









Web-based electronic personal health records, including My HealtheVet









A calendar where I keep track of appointments and other health information









None of the above- My health care providers maintain all my medical records









Other, please specify CU-5B1





CU-5B1 What other was do you store your health information?


Text area, no char limit
N Skip Logic Group CU-5A2

CU-6 Do you see any health care providers who are not affiliated with the VA?
No
Radio button, one-up vertical Single Y
CU-6




Yes CU-6A, CU-6B, CU-6C, CU-6D





CU-6A How do your VA providers and non-VA providers communicate about your healthcare?
I share information between them
Radio button, one-up vertical Single Y Skip Logic Group CU-6A




They exchange medical records via mail or fax









They speak by phone









I do not know how they communicate









They do not communicate









Other, please specify CU-6A1





CU-6A1 How else do your providers communicated about your healthcare?


Text area, no char limit
N Skip Logic Group CU-6A1

CU-6B How satisfied are you with the communication about your medications and health care between your VA providers and the providers outside of the VA?
1 - Not at all Satisfied
Radio button, one-up vertical Single Y Skip Logic Group CU-6A




2 - A little Satisfied









3 - Somewhat Satisfied









4 - Very Satisfied









5 - Completely Satisfied






CU-6C Have you ever shared the Blue Button print out with your non-VA providers?
No
Radio button, one-up vertical Single Y Skip Logic Group CU-6A




Yes CU-6D





CU-6D How helpful do you think your non-VA care provider found the Blue Button information in making decisions about your care?
Not at All Helpful
Radio button, one-up vertical Single Y Skip Logic Group CU-6A




Somewhat Helpful









Very helpful









Don’t Know






CU-7A Please indicate whether or not you agree with the following statements using a scale from 1 (Completely Disagree) to 5 (Completely Agree).

The Blue Button feature helps me remember when my VA appointments are.

1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7



2 - Somewhat Disagree








3 - Neither Agree nor Disagree








4 - Somewhat Agree








5 - Completely Agree






CU-7B The Blue Button feature helps me understand my health history better because all the information is in one place.
1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




2 - Somewhat Disagree









3 - Neither Agree nor Disagree









4 - Somewhat Agree









5 - Completely Agree






CU-7C The Blue Button feature makes it easier for me to give others, such as health care providers or family members, important medical information?
1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




2 - Somewhat Disagree









3 - Neither Agree nor Disagree









4 - Somewhat Agree









5 - Completely Agree






CU-7D The Blue Button feature helps me understand better which medications I need to be taking.
1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




2 - Somewhat Disagree









3 - Neither Agree nor Disagree









4 - Somewhat Agree









5 - Completely Agree






CU-7E The Blue Button feature makes it easier to monitor lab results.
1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




2 - Somewhat Disagree









3 - Neither Agree nor Disagree









4 - Somewhat Agree









5 - Completely Agree






CU-7F The Blue Button feature has helped me better manage my health in general.
1 - Completely Disagree
Radio button, one-up vertical Single Y Skip Logic Group CU-7




2 - Somewhat Disagree









3 - Neither Agree nor Disagree









4 - Somewhat Agree









5 - Completely Agree






CU-8 On a scale from 1 to 10 with 1 being “Not at All Satisfied” and 10 being “Extremely Satisfied”, please rate your overall satisfaction with the Blue Button Feature of My HealtheVet?
1 - Not at all Satisfied
Radion button, scale, no don't know Single Y Skip Logic Group CU-8



2








3









4









5 - Somewhat Satisfied









6









7









8









9









10 - Extremely Satisfied






CU-9 Please indicate below whether or not you intend to use the Blue Button feature in the future.
I will not use the Blue Button in the future.
Drop down, select one Single Y Skip Logic Group CU-9




I might use the Blue Button in the future.









I will definitely use the Blue Button in the future.





RJB00026
Are you a registered user on the MyHealtheVet web site?
Yes
Dropdown (Select-one) Single Y





No









Not sure





RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet?
Yes
Dropdown (Select-one) Single Y





No









Not sure









Not applicable





EDO07291
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? EDO07291A001 Yes
Dropdown (Select-one) Single Y




EDO07291A002 No





RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health.
Strongly agree
Drop down, select one Single Y





Agree









Not sure









Disagree









Strongly disagree









Not applicable





ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?


Open-ended Single N

AED02714
What is your age range?
Under 20
Dropdown (Select-one) Single N





20-24









25-29









30-34









35-39









40-44









45-49









50-54









55-59









60-64









65-69









70-74









75-79









80-84









85 or older





JIC00267
What is your gender?
Male
Dropdown (Select-one) Single N





Female





JIC00178
In general, how would you rate your overall health?
Excellent
Dropdown (Select-one) Single Y





Very Good









Good









Fair









Poor







Do you have any of the following health problems? (check all that apply)
Prefer not to answer
Checkbox, one-up vertical Multi Y
Health Problems




Diabetes









High Blood Pressure









High Cholesterol









Heart Disease









Previous Heart Attack









Heart Failure









Lung Disease/Asthma









Spinal Cord Injury









Arthritis of any kind









Cancer









Mental Health Problems









Orthopedic Problems









Ulcer or Stomach Disease









Pain









Anemia or other Blood Disease









None of the above





RJB00080
Please rate your ability in using the Internet:
Beginner or novice (just starting/don't use Internet much)
Radio button, one-up vertical Single Y
Internet Ability
REINSTATING


Intermediate (use the Internet for a few things)









Advanced (frequently use Internet & search for information)







Which of the following social media sites or tools have you used in the last 2 months? (Check all that apply)
VA Sponsored Facebook page AA Checkbox, one-up vertical Multi Y
Social Media Usage




VA sponsored Twitter accounts BB








VA Sponsored Blogs CC








VA Sponsored YouTube Channel DD








Facebook EE








Twitter  FF








My Space GG








YouTube HH








Blogs   II








Other, please specify: A








None






A What other social media tools have you used?


Text area, no char limit




AA Did the VA Sponsored Facebook page provide you with information that made you want to visit and use My HealtheVet?
Yes
Radio button, one-up vertical Single Y
MHV Use - VA Facebook




No






BB Did the VA sponsored Twitter accounts provide you with information that made you want to visit and use My HealtheVet?
Yes
Radio button, one-up vertical Single Y
MHV Use - VA Twitter




No






CC Did the VA Sponsored Blogs provide you with information that made you want to visit and use My HealtheVet?
Yes
Radio button, one-up vertical Single Y
MHV Use - VA Blog




No






DD Did the VA Sponsored YouTube Channel provide you with information that made you want to visit and use My HealtheVet?
Yes
Radio button, one-up vertical Single Y
MHV Use - VA YouTube




No






EE Did Facebook provide you with information that made you want to visit and use My HealtheVet?
Yes
Radio button, one-up vertical Single Y
MHV Use - Facebook




No






FF Did Twitter provide you with information that made you want to visit and use My HealtheVet?
Yes
Radio button, one-up vertical Single Y
MHV Use - Twitter




No






GG Did MySpace provide you with information that made you want to visit and use My HealtheVet?
Yes
Radio button, one-up vertical Single Y
MHV Use - MySpace




No






HH Did the Blogs provide you with information that made you want to visit and use My HealtheVet?
Yes
Radio button, one-up vertical Single Y
MHV Use - Blogs




No






II Did YouTube provide you with information that made you want to visit and use My HealtheVet?
Yes
Radio button, one-up vertical Single Y
MHV Use - YouTube




No





AED06379
Have you completed this survey within the past 3 months?
Yes
Radio button, one-up vertical







No

Single N





Don't recall






Sheet 18: Custom Qsts 4-20-11

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE




MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER






pink: ADDITION




Date: 6/23/2009 blue + -->: REWORDING







violet (bold): SKIP-LOGIC




MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Question Label
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily







More than once a day







About once a week







About once a month







About every 6 months







Less than every 6 months




ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran







Family member of a veteran







Veteran service organization







News media







General public







VA employee







Federal government employee







State/local government employee







Other role




RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm







Vietnam War







Korean War







World War II







Peacetime Service







Other







Not Applicable




RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)







Look up information about a medication







Request a prescription refill







Access prescription history from my VA medical record







Download my data using the VA Blue Button_x000D_








Learn about what features are available_x000D_








View my VA Appointments







Find a VA health care facility







Research a health condition







Find information about VA Benefits







Other (please specify) A



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Partially







Not finished yet




RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No







Not sure




RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Not sure







Not applicable




EDO07291
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? Yes
Dropdown (Select-one) Single Y



No




EDO07292
The “VA Blue Button: Download My Data” feature was recently added to My HealtheVet. Have you ever used this VA Blue Button feature? Yes A, B, C, D, E, F Drop down, select one Single Y



No G






Not sure




EDO07293 G Why have you not used the VA Blue Button? (Check all that apply) I was not aware of it
Checkbox, one-up vertical Multi Y



I did not know how to use it







I did not think it would be useful







I want to learn more about it before I use it







I was concerned about privacy or the security of my personal health information







Other, please specify G2



EDO07294 G2 Why else did you not use the VA Blue Button?

Text area, no char limit
Y
EDO07295 A How did you hear about the VA Blue Button? (Check all that apply) I read about it on the My HealtheVet website
Checkbox, one-up vertical Multi Y



I saw the Blue Button icon on the My HealtheVet website







I saw or heard it promoted at a VA facility







From a VA staff member







From my VA health care provider







From another Veteran







From a member of a Veteran Service Organization







I read about it in the news or on another website







Other, please specify A2



EDO07296 A2 How else did you hear about the VA Blue Button?

Text area, no char limit
Y
EDO07297 B How many times have you used the VA Blue Button? Once
Drop down, select one Single Y



More than once B2, B3






Not sure







Never




EDO07298 B2 About how many times have you used the VA Blue Button?

Text area, no char limit
Y
EDO07299 B3 For what purposes have you used it more than once?

Text area, no char limit
Y
EDO07300 C How did you use the VA Blue Button? (Check all that apply) I used it to view my personal health information on the My HealtheVet website
Checkbox, one-up vertical Multi Y



I printed a paper copy of my personal health information using the Print button C2






I used the download button to create a text file of my personal health information C4



EDO07301 C2 What did you do with the printed paper copy of your personal health information? (Check all that apply) I read it
Checkbox, one-up vertical Multi Y



I saved it for my records







I shared it (or plan to share it) with my VA health care provider







I shared it (or plan to share it) with my Non-VA health care provider







I shared it (or plan to share it) with my spouse, child, or other family member







I discarded it







Other, please specify C3



EDO07302 C3 What else did you do with the printed paper copy?

Text area, no char limit
Y
EDO07303 C4 What did you do with the Blue Button file containing your personal health information? (Check all that apply) I saved it to my computer
Checkbox, one-up vertical Multi Y



I stored the file on a CD, portable drive, or other media







I uploaded the file to another website or software system







I added the information to another personal health record







I shared it (or plan to share it) with my VA health care provider







I shared it (or plan to share it) with my Non-VA health care provider







I shared it (or plan to share it) with my spouse, child, or other family member







I deleted it







I was not able to locate the file







Nothing







Other, please specify C5



EDO07304 C5 What else did you do with the Blue Button file?

Text area, no char limit
Y
EDO07305 D Did you make any changes to the VA Blue Button file such as adding, changing, or removing information? Yes
Drop down, select one Single Y



No







Not sure




EDO07306 E What did you find useful about your use of the VA Blue Button (Check all that apply) Having my VA personal health information in one place
Checkbox, one-up vertical Multi Y



Having an electronic file of my VA personal health information







Being able to share a copy of my VA personal health information with someone else







Being able to edit the copy of my personal health information







Other, please specify E2






Did not find it useful




EDO07307 E2 What else did you find useful about the VA Blue Button?

Text area, no char limit
Y
EDO07308 F What information in the VA Blue Button file was most useful? (Check all that apply My self-entered information
Checkbox, one-up vertical Multi Y



My HealtheVet Account Summary







My VA Medication History (available to In-Person Authenticated veterans)







My VA Wellness Reminders (available to In-Person Authenticated veterans)







Other, please specify F2



EDO07309 F2 What information was most useful?

Text area, no char limit
Y
EDO07310
What additional features would you find useful if added to the VA Blue Button? (Check all that apply) Being able to include additional kinds of information as it becomes available in My HealtheVet, such as VA lab test results
Checkbox, one-up vertical Multi Y



Being able to select a date range for the data included in my VA Blue Button download







Being able to pick which portions of my personal health information are included in my VA Blue Button download







Being able to transfer my personal health information to a non-VA personal health record or application







Being able to access the information on other devices (for example a portable drive or mobile device)







Being able to choose the format of the VA Blue Button file







Other, please specify A






None




EDO07311 A What other features would you find useful?

Text area, no char limit
Y
EDO07312
About how often do you plan to download your personal health information using the VA Blue Button? One time only
Radio button, one-up vertical Singly Y



About once a month







About once every three months







About once every six months







About once a year







Less frequently than once a year







Only when I have a VA health care visit







Other, please specify A






Not sure







Never




EDO07313 A How often do you plan to download your information?



Y
EDO07314
How can you see yourself using the VA Blue Button download in the future? (Check all that apply) Save the information to another place (for example, by copying to a file on my computer)
Radio button, one-up vertical Multi Y



Share the information with a family member or friend







Share the information with my VA health care provider







Share the information with my Non-VA health care provider







Use the information with another program (for example, to check for drug interactions)







Put the information into another Personal Health Record







Put the information in another website (for example, to receive customized care recommendations or to apply other kinds of tools to my personal health information)







I do not plan to use the VA Blue Button







Not sure




EDO07315
Veterans who have completed In-Person Authentication (IPA) can download additional information using the VA Blue Button, including their VA Medication History and VA Wellness Reminders. Do you plan to complete In-Person Authentication in order to have access to this additional information? Yes
Drop down, select one Single Y



No, I am already In-Person Authenticated







No







Not sure




RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree







Not sure







Disagree







Strongly disagree







Not applicable




ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
KFB04531
The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Text area, no char limit Single N
AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24







25-29







30-34







35-39







40-44







45-49







50-54







55-59







60-64







65-69







70-74







75-79







80-84







85 or older




JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female




JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good







Good







Fair







Poor




AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical





No

Single N



Don't recall





Sheet 19: Custom Qsts 1-10-11

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE




MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER






pink: ADDITION




Date: 6/23/2009 blue + -->: REWORDING







violet (bold): SKIP-LOGIC




MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Question Label
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily







More than once a day







About once a week







About once a month







About every 6 months







Less than every 6 months




ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran







Family member of a veteran







Veteran service organization







News media







General public







VA employee







Federal government employee







State/local government employee







Other role




RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm







Vietnam War







Korean War







World War II







Peacetime Service







Other







Not Applicable




RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)







Look up information about a medication







Request a prescription refill







Access prescription history from my VA medical record







Download my data using the VA Blue Button_x000D_








Learn about what features are available_x000D_








View my VA Appointments







Find a VA health care facility







Research a health condition







Find information about VA Benefits







Other (please specify) A



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Partially







Not finished yet




RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No







Not sure




RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Not sure







Not applicable




EDO07291
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? Yes
Dropdown (Select-one) Single Y



No




EDO07292
The “VA Blue Button: Download My Data” feature was recently added to My HealtheVet. Have you ever used this VA Blue Button feature? Yes A, B, C, D, E, F Drop down, select one Single Y



No G






Not sure




EDO07293 G Why have you not used the VA Blue Button? (Check all that apply) I was not aware of it
Checkbox, one-up vertical Multi Y



I did not know how to use it







I did not think it would be useful







I want to learn more about it before I use it







I was concerned about privacy or the security of my personal health information







Other, please specify G2



EDO07294 G2 Why else did you not use the VA Blue Button?

Text area, no char limit
Y
EDO07295 A How did you hear about the VA Blue Button? (Check all that apply) I read about it on the My HealtheVet website
Checkbox, one-up vertical Multi Y



I saw the Blue Button icon on the My HealtheVet website







I saw or heard it promoted at a VA facility







From a VA staff member







From my VA health care provider







From another Veteran







From a member of a Veteran Service Organization







I read about it in the news or on another website







Other, please specify A2



EDO07296 A2 How else did you hear about the VA Blue Button?

Text area, no char limit
Y
EDO07297 B How many times have you used the VA Blue Button? Once
Drop down, select one Single Y



More than once B2, B3






Not sure







Never




EDO07298 B2 About how many times have you used the VA Blue Button?

Text area, no char limit
Y
EDO07299 B3 For what purposes have you used it more than once?

Text area, no char limit
Y
EDO07300 C How did you use the VA Blue Button? (Check all that apply) I used it to view my personal health information on the My HealtheVet website
Checkbox, one-up vertical Multi Y



I printed a paper copy of my personal health information using the Print button C2






I used the download button to create a text file of my personal health information C4



EDO07301 C2 What did you do with the printed paper copy of your personal health information? (Check all that apply) I read it
Checkbox, one-up vertical Multi Y



I saved it for my records







I shared it (or plan to share it) with my VA health care provider







I shared it (or plan to share it) with my Non-VA health care provider







I shared it (or plan to share it) with my spouse, child, or other family member







I discarded it







Other, please specify C3



EDO07302 C3 What else did you do with the printed paper copy?

Text area, no char limit
Y
EDO07303 C4 What did you do with the Blue Button file containing your personal health information? (Check all that apply) I saved it to my computer
Checkbox, one-up vertical Multi Y



I stored the file on a CD, portable drive, or other media







I uploaded the file to another website or software system







I added the information to another personal health record







I shared it (or plan to share it) with my VA health care provider







I shared it (or plan to share it) with my Non-VA health care provider







I shared it (or plan to share it) with my spouse, child, or other family member







I deleted it







I was not able to locate the file







Nothing







Other, please specify C5



EDO07304 C5 What else did you do with the Blue Button file?

Text area, no char limit
Y
EDO07305 D Did you make any changes to the VA Blue Button file such as adding, changing, or removing information? Yes
Drop down, select one Single Y



No







Not sure




EDO07306 E What did you find useful about your use of the VA Blue Button (Check all that apply) Having my VA personal health information in one place
Checkbox, one-up vertical Multi Y



Having an electronic file of my VA personal health information







Being able to share a copy of my VA personal health information with someone else







Being able to edit the copy of my personal health information







Other, please specify E2






Did not find it useful




EDO07307 E2 What else did you find useful about the VA Blue Button?

Text area, no char limit
Y
EDO07308 F What information in the VA Blue Button file was most useful? (Check all that apply My self-entered information
Checkbox, one-up vertical Multi Y



My HealtheVet Account Summary







My VA Medication History (available to In-Person Authenticated veterans)







My VA Wellness Reminders (available to In-Person Authenticated veterans)







Other, please specify F2



EDO07309 F2 What information was most useful?

Text area, no char limit
Y
EDO07310
What additional features would you find useful if added to the VA Blue Button? (Check all that apply) Being able to include additional kinds of information as it becomes available in My HealtheVet, such as VA lab test results
Checkbox, one-up vertical Multi Y



Being able to select a date range for the data included in my VA Blue Button download







Being able to pick which portions of my personal health information are included in my VA Blue Button download







Being able to transfer my personal health information to a non-VA personal health record or application







Being able to access the information on other devices (for example a portable drive or mobile device)







Being able to choose the format of the VA Blue Button file







Other, please specify A






None




EDO07311 A What other features would you find useful?

Text area, no char limit
Y
EDO07312
About how often do you plan to download your personal health information using the VA Blue Button? One time only
Radio button, one-up vertical Singly Y



About once a month







About once every three months







About once every six months







About once a year







Less frequently than once a year







Only when I have a VA health care visit







Other, please specify A






Not sure







Never




EDO07313 A How often do you plan to download your information?



Y
EDO07314
How can you see yourself using the VA Blue Button download in the future? (Check all that apply) Save the information to another place (for example, by copying to a file on my computer)
Radio button, one-up vertical Multi Y



Share the information with a family member or friend







Share the information with my VA health care provider







Share the information with my Non-VA health care provider







Use the information with another program (for example, to check for drug interactions)







Put the information into another Personal Health Record







Put the information in another website (for example, to receive customized care recommendations or to apply other kinds of tools to my personal health information)







I do not plan to use the VA Blue Button







Not sure




EDO07315
Veterans who have completed In-Person Authentication (IPA) can download additional information using the VA Blue Button, including their VA Medication History and VA Wellness Reminders. Do you plan to complete In-Person Authentication in order to have access to this additional information? Yes
Drop down, select one Single Y



No, I am already In-Person Authenticated







No







Not sure




RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree







Not sure







Disagree







Strongly disagree







Not applicable




ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
KFB04531
The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Text area, no char limit Single N
AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24







25-29







30-34







35-39







40-44







45-49







50-54







55-59







60-64







65-69







70-74







75-79







80-84







85 or older




JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female




JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good







Good







Fair







Poor




AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical





No

Single N



Don't recall





Sheet 20: Custom Qsts 10-22-10

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE




MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER






pink: ADDITION




Date: 6/23/2009 blue + -->: REWORDING







violet (bold): SKIP-LOGIC




MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Question Label
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily







More than once a day







About once a week







About once a month







About every 6 months







Less than every 6 months




ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran







Family member of a veteran







Veteran service organization







News media







General public







VA employee







Federal government employee







State/local government employee







Other role




RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm







Vietnam War







Korean War







World War II







Peacetime Service







Other







Not Applicable




RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)







Look up information about a medication







Request a prescription refill







Access prescription history from my VA medical record







Find a VA health care facility







Research a health condition







Find information about VA Benefits







Other (please specify) A



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Partially







Not finished yet




RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No







Not sure




RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Not sure







Not applicable




EDO07291
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? Yes
Dropdown (Select-one) Single Y



No




EDO07292
The “VA Blue Button: Download My Data” feature was recently added to My HealtheVet. Have you ever used this VA Blue Button feature? Yes A, B, C, D, E, F Drop down, select one Single Y



No G






Not sure




EDO07293 G Why have you not used the VA Blue Button? (Check all that apply) I was not aware of it
Checkbox, one-up vertical Multi Y



I did not know how to use it







I did not think it would be useful







I want to learn more about it before I use it







I was concerned about privacy or the security of my personal health information







Other, please specify G2



EDO07294 G2 Why else did you not use the VA Blue Button?

Text area, no char limit
Y
EDO07295 A How did you hear about the VA Blue Button? (Check all that apply) I read about it on the My HealtheVet website
Checkbox, one-up vertical Multi Y



I saw the Blue Button icon on the My HealtheVet website







I saw or heard it promoted at a VA facility







From a VA staff member







From my VA health care provider







From another Veteran







From a member of a Veteran Service Organization







I read about it in the news or on another website







Other, please specify A2



EDO07296 A2 How else did you hear about the VA Blue Button?

Text area, no char limit
Y
EDO07297 B How many times have you used the VA Blue Button? Once
Drop down, select one Single Y



More than once B2, B3






Not sure







Never




EDO07298 B2 About how many times have you used the VA Blue Button?

Text area, no char limit
Y
EDO07299 B3 For what purposes have you used it more than once?

Text area, no char limit
Y
EDO07300 C How did you use the VA Blue Button? (Check all that apply) I used it to view my personal health information on the My HealtheVet website
Checkbox, one-up vertical Multi Y



I printed a paper copy of my personal health information using the Print button C2






I used the download button to create a text file of my personal health information C4



EDO07301 C2 What did you do with the printed paper copy of your personal health information? (Check all that apply) I read it
Checkbox, one-up vertical Multi Y



I saved it for my records







I shared it (or plan to share it) with my VA health care provider







I shared it (or plan to share it) with my Non-VA health care provider







I shared it (or plan to share it) with my spouse, child, or other family member







I discarded it







Other, please specify C3



EDO07302 C3 What else did you do with the printed paper copy?

Text area, no char limit
Y
EDO07303 C4 What did you do with the Blue Button file containing your personal health information? (Check all that apply) I saved it to my computer
Checkbox, one-up vertical Multi Y



I stored the file on a CD, portable drive, or other media







I uploaded the file to another website or software system







I added the information to another personal health record







I shared it (or plan to share it) with my VA health care provider







I shared it (or plan to share it) with my Non-VA health care provider







I shared it (or plan to share it) with my spouse, child, or other family member







I deleted it







I was not able to locate the file







Nothing







Other, please specify C5



EDO07304 C5 What else did you do with the Blue Button file?

Text area, no char limit
Y
EDO07305 D Did you make any changes to the VA Blue Button file such as adding, changing, or removing information? Yes
Drop down, select one Single Y



No







Not sure




EDO07306 E What did you find useful about your use of the VA Blue Button (Check all that apply) Having my VA personal health information in one place
Checkbox, one-up vertical Multi Y



Having an electronic file of my VA personal health information







Being able to share a copy of my VA personal health information with someone else







Being able to edit the copy of my personal health information







Other, please specify E2






Did not find it useful




EDO07307 E2 What else did you find useful about the VA Blue Button?

Text area, no char limit
Y
EDO07308 F What information in the VA Blue Button file was most useful? (Check all that apply My self-entered information
Checkbox, one-up vertical Multi Y



My HealtheVet Account Summary







My VA Medication History (available to In-Person Authenticated veterans)







My VA Wellness Reminders (available to In-Person Authenticated veterans)







Other, please specify F2



EDO07309 F2 What information was most useful?

Text area, no char limit
Y
EDO07310
What additional features would you find useful if added to the VA Blue Button? (Check all that apply) Being able to include additional kinds of information as it becomes available in My HealtheVet, such as VA lab test results
Checkbox, one-up vertical Multi Y



Being able to select a date range for the data included in my VA Blue Button download







Being able to pick which portions of my personal health information are included in my VA Blue Button download







Being able to transfer my personal health information to a non-VA personal health record or application







Being able to access the information on other devices (for example a portable drive or mobile device)







Being able to choose the format of the VA Blue Button file







Other, please specify A






None




EDO07311 A What other features would you find useful?

Text area, no char limit
Y
EDO07312
About how often do you plan to download your personal health information using the VA Blue Button? One time only
Radio button, one-up vertical Singly Y



About once a month







About once every three months







About once every six months







About once a year







Less frequently than once a year







Only when I have a VA health care visit







Other, please specify A






Not sure







Never




EDO07313 A How often do you plan to download your information?



Y
EDO07314
How can you see yourself using the VA Blue Button download in the future? (Check all that apply) Save the information to another place (for example, by copying to a file on my computer)
Radio button, one-up vertical Multi Y



Share the information with a family member or friend







Share the information with my VA health care provider







Share the information with my Non-VA health care provider







Use the information with another program (for example, to check for drug interactions)







Put the information into another Personal Health Record







Put the information in another website (for example, to receive customized care recommendations or to apply other kinds of tools to my personal health information)







I do not plan to use the VA Blue Button







Not sure




EDO07315
Veterans who have completed In-Person Authentication (IPA) can download additional information using the VA Blue Button, including their VA Medication History and VA Wellness Reminders. Do you plan to complete In-Person Authentication in order to have access to this additional information? Yes
Drop down, select one Single Y



No, I am already In-Person Authenticated







No







Not sure




EDO03808
VA is interested in whether you would like to use My HealtheVet to share your information with others involved in your health care (for example, medications, lab results, appointments).<p>If you could allow one or more people (your "designated persons") to see some or all of your information in your My HealtheVet Personal Health Record, which of the following people might you choose? (Check all that apply)
B, C, D Checkbox, one-up vertical Multi Y Who Allowed



Child B, E, F, G






Other family member B, E, F, G






Caregiver not related to me B, H, I






Friend or neighbor B, J, K






VA health care provider B, L






Non-VA health care provider B, M






Other, please specify B, A






Not sure B






None. I don't want to let other people view my health information. B



EDO03809 A What other person would you like to have access to your information?

Text area, no char limit

OE_Other Allowed
EDO03810 B Please share your thoughts or concerns about allowing others to see your My HealtheVet information

Text area, no char limit

OE_Comment on Allow
EDO03811 C Which parts, if any, of the My HealtheVet website would you want your spouse/partner to be able to see? (check all that apply) Information about my scheduled VA appointments
Checkbox, one-up vertical

Spouse/Partner See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify CC






All of my information







None




EDO03812 CC What other information would you like your spouse/partner to be able to see?

Text area, no char limit

OE_Spouse/Partner See
EDO03813 D Which of the following, if any, would you want your spouse/partner to be able to do on your behalf? (check all that apply) Enter personal information (such as contact information, emergency contacts)
Checkbox, one-up vertical

Spouse Partner Do



Enter information about my health (such as blood pressure, weight, medication list, allergy list)







Refill prescriptions for me







Schedule or manage my VA appointments







Communicate electronically with my VA health care team through My HealtheVet Secure Messaging







Save information from my personal health record to some place outside of My HealtheVet (for example another program or non-VA personal health record)







Other, please specify DD






None




EDO03814 DD What else would you like your spouse/partner to do on your behalf?

Text area, no char limit

OE_Spouse Partner Do
EDO03815 E Which parts, if any, of the My HealtheVet website would you want your designated child or other family member to be able to see? (check all that apply) Information about my scheduled VA appointments
Checkbox, one-up vertical Multi Y Family Member See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify EE






All of my information







None




EDO03816 EE What other information would you like your child or family member to be able to see?

Text area, no char limit

OE_Family Member See
EDO03817 F Which of the following, if any, would you want your designated child or other family member to be able to do on your behalf? (check all that apply) Enter personal information (such as contact information, emergency contacts)
Checkbox, one-up vertical Multi
Family Member Do



Enter information about my health (such as blood pressure, weight, medication list, allergy list)







Refill prescriptions for me







Schedule or manage my VA appointments







Communicate electronically with my VA health care team through My HealtheVet Secure Messaging







Save information from my personal health record to some place outside of My HealtheVet (for example another program or non-VA personal health record)







Other, please specify FF






None




EDO03818 FF What else would you like your child or other family member to do on your behalf?

Text area, no char limit

OE_Family Member Do
EDO03819 G Does the family member that you would most likely designate to have access to information in your My HealtheVet Personal Health Record live with you? Yes, they live with me
Radio button, one-up vertical Single
Family Member Live



No, they do not live with me, but they visit me regularly







No, they do not live with me, but we are in frequent contact by phone or email







No, they do not live with me, and we are less frequently in contact




EDO03820 H Which parts, if any, of the My HealtheVet website would you want your designated caregiver to be able to see? (check all that apply) Information about my scheduled VA appointments
Checkbox, one-up vertical Multi
Caregiver See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify HH






All of my information







None




EDO03821 HH What other information would you like your caregiver to be able to see?

Text area, no char limit

OE_Caregiver See
EDO03822 I Which of the following, if any, would you want your designated caregiver to be able to do on your behalf? (check all that apply) Enter personal information (such as contact information, emergency contacts)
Checkbox, one-up vertical Multi
Caregiver Do



Enter information about my health (such as blood pressure, weight, medication list, allergy list)







Refill prescriptions for me







Schedule or manage my VA appointments







Communicate electronically with my VA health care team through My HealtheVet Secure Messaging







Save information from my personal health record to some place outside of My HealtheVet (for example another program or non-VA personal health record)







Other, please specify II






None




EDO03823 II What else would you like your caregiver to do on your behalf?

Text area, no char limit

OE_Caregiver Do
EDO03824 J Which parts, if any, of the My HealtheVet website would you want your designated friend or neighbor to be able to see? (check all that apply) Information about my scheduled VA appointments
Checkbox, one-up vertical Multi
Friend See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify JJ






All of my information







None




EDO03825 JJ What other information would you like your friend or neighbor to be able to see?

Text area, no char limit

OE_Friend See
EDO03826 K Which of the following, if any, would you want your designated friend or neighbor to be able to do on your behalf? (check all that apply) Enter personal information (such as contact information, emergency contacts)
Checkbox, one-up vertical Multi
Friend Do



Enter information about my health (such as blood pressure, weight, medication list, allergy list)







Refill prescriptions for me







Schedule or manage my VA appointments







Communicate electronically with my VA health care team through My HealtheVet Secure Messaging







Save information from my personal health record to some place outside of My HealtheVet (for example another program or non-VA personal health record)







Other, please specify KK






None




EDO03827 KK What else would you like your friend or neighbor to do on your behalf?

Text area, no char limit

OE_Friend Do
EDO03828 L Which parts, if any, of the My HealtheVet website would you want your designated VA health care provider to be able to see (check all that apply): Information about my scheduled VA appointments
Checkbox, one-up vertical Multi
VA HCP See



My medication list







Results from my laboratory tests and other tests







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







Other, please specify LL






All of my information







None




EDO03829 LL What other information would you like your VA health care provider to be able to see?

Text area, no char limit

OE_VA HCP See
EDO03830 M Which parts, if any, of the My HealtheVet website would you want your designated Non-VA health care provider to be able to see (check all that apply): Information about my scheduled VA appointments
Checkbox, one-up vertical Multi Y Non-VA HCP See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify MM






All of my information







None




EDO03831 MM What other information would you like your non-VA health care provider to be able to see?

Text area, no char limit

OE_Non-VA HCP See
EDO03832
At your last VA health care visit, who did you discuss your medications with? (check all that apply) Health care provider (doctor, physicians assistant, nurse practitioner)
Checkbox, one-up vertical Multi Y Who Discuss Meds



Nurse







Pharmacist







Medical assistant or health technician







Other staff member, please specify A






No one. I did not discuss my medications







I don't take any medications







I do not remember




EDO03833 A What other staff member did you discuss medications with?




OE_Who Discuss Meds
EDO03834
If you had a choice, which member of the health care team would you most like to talk with about your medications at your next VA health care visit? (check all that apply) Health care provider (doctor, physicians assistant, nurse practitioner)
Checkbox, one-up vertical Multi Y Discuss Meds Choice



Nurse







Pharmacist







Medical assistant or health technician







Other staff member, please specify A






No one







I don't take any medications







Not sure




EDO03835 A What other staff member would you like to talk with about medications?

Text area, no char limit

OE_Discuss Meds Choice
EDO03836
Do you use the My HealtheVet Pharmacy Self-Entered Medications + Supplements feature to keep track of any changes to your prescription medications, over-the-counter medications, herbals and/or supplements? Yes A, B, C Radio button, one-up vertical Single Y Use Self Entered Meds



No







Not sure




EDO03837 A Which kinds of medications do you keep track of in My HealtheVet? (check all that apply) Prescription medications from my home VA healthcare provider filled at the VA pharmacy
Checkbox, one-up vertical Multi Y Med type tracked



Prescription medications from my home VA healthcare provider filled at non VA pharmacies







Prescription medications from VA healthcare providers at VA facilities other than my home VA facility







Prescription medications from my non-VA healthcare provider(s)







Over-the-counter medications







Herbals and/or supplements







Other, please specify AA



EDO03838 AA What other medications do you keep track of in My HealtheVet?

Text area, no char limit

OE_Med type tracked
EDO03839 B In the last 12 months, did you share your My HealtheVet My Complete Medications List with any of your VA health care providers? Yes
Radio button, one-up vertical Single Y Share med list w/ VA HCP



No







Not sure




EDO03840 C In the last 12 months, did you share your My HealtheVet My Complete Medications List with any of your Non-VA health care providers? Yes
Radio button, one-up vertical Single Y Share med list w/Non-VA HCP



No







Not sure




RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree







Not sure







Disagree







Strongly disagree







Not applicable




ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
KFB04531
The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Text area, no char limit Single N
AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24







25-29







30-34







35-39







40-44







45-49







50-54







55-59







60-64







65-69







70-74







75-79







80-84







85 or older




JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female




JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good







Good







Fair







Poor




AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical





No

Single N



Don't recall





Sheet 21: Custom Qsts (7-8-10)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE




MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER






pink: ADDITION




Date: 6/23/2009 blue + -->: REWORDING







violet (bold): SKIP-LOGIC




MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Question Label
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily







More than once a day







About once a week







About once a month







About every 6 months







Less than every 6 months




ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran







Family member of a veteran







Veteran service organization







News media







General public







VA employee







Federal government employee







State/local government employee







Other role




RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm







Vietnam War







Korean War







World War II







Peacetime Service







Other







Not Applicable




RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)







Look up information about a medication







Request a prescription refill







Access prescription history from my VA medical record







Find a VA health care facility







Research a health condition







Find information about VA Benefits







Other (please specify) A



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Partially







Not finished yet




RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No







Not sure




RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Not sure







Not applicable




EDO03808
VA is interested in whether you would like to use My HealtheVet to share your information with others involved in your health care (for example, medications, lab results, appointments).<p>If you could allow one or more people (your "designated persons") to see some or all of your information in your My HealtheVet Personal Health Record, which of the following people might you choose? (Check all that apply) Spouse/Partner B, C, D Checkbox, one-up vertical Multi Y Who Allowed



Child B, E, F, G






Other family member B, E, F, G






Caregiver not related to me B, H, I






Friend or neighbor B, J, K






VA health care provider B, L






Non-VA health care provider B, M






Other, please specify B, A






Not sure B






None. I don't want to let other people view my health information. B



EDO03809 A What other person would you like to have access to your information?

Text area, no char limit

OE_Other Allowed
EDO03810 B Please share your thoughts or concerns about allowing others to see your My HealtheVet information

Text area, no char limit

OE_Comment on Allow
EDO03811 C Which parts, if any, of the My HealtheVet website would you want your spouse/partner to be able to see? (check all that apply) Information about my scheduled VA appointments
Checkbox, one-up vertical

Spouse/Partner See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify CC






All of my information







None




EDO03812 CC What other information would you like your spouse/partner to be able to see?

Text area, no char limit

OE_Spouse/Partner See
EDO03813 D Which of the following, if any, would you want your spouse/partner to be able to do on your behalf? (check all that apply) Enter personal information (such as contact information, emergency contacts)
Checkbox, one-up vertical

Spouse Partner Do



Enter information about my health (such as blood pressure, weight, medication list, allergy list)







Refill prescriptions for me







Schedule or manage my VA appointments







Communicate electronically with my VA health care team through My HealtheVet Secure Messaging







Save information from my personal health record to some place outside of My HealtheVet (for example another program or non-VA personal health record)







Other, please specify DD






None




EDO03814 DD What else would you like your spouse/partner to do on your behalf?

Text area, no char limit

OE_Spouse Partner Do
EDO03815 E Which parts, if any, of the My HealtheVet website would you want your designated child or other family member to be able to see? (check all that apply) Information about my scheduled VA appointments
Checkbox, one-up vertical Multi Y Family Member See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify EE






All of my information







None




EDO03816 EE What other information would you like your child or family member to be able to see?

Text area, no char limit

OE_Family Member See
EDO03817 F Which of the following, if any, would you want your designated child or other family member to be able to do on your behalf? (check all that apply) Enter personal information (such as contact information, emergency contacts)
Checkbox, one-up vertical Multi
Family Member Do



Enter information about my health (such as blood pressure, weight, medication list, allergy list)







Refill prescriptions for me







Schedule or manage my VA appointments







Communicate electronically with my VA health care team through My HealtheVet Secure Messaging







Save information from my personal health record to some place outside of My HealtheVet (for example another program or non-VA personal health record)







Other, please specify FF






None




EDO03818 FF What else would you like your child or other family member to do on your behalf?

Text area, no char limit

OE_Family Member Do
EDO03819 G Does the family member that you would most likely designate to have access to information in your My HealtheVet Personal Health Record live with you? Yes, they live with me
Radio button, one-up vertical Single
Family Member Live



No, they do not live with me, but they visit me regularly







No, they do not live with me, but we are in frequent contact by phone or email







No, they do not live with me, and we are less frequently in contact




EDO03820 H Which parts, if any, of the My HealtheVet website would you want your designated caregiver to be able to see? (check all that apply) Information about my scheduled VA appointments
Checkbox, one-up vertical Multi
Caregiver See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify HH






All of my information







None




EDO03821 HH What other information would you like your caregiver to be able to see?

Text area, no char limit

OE_Caregiver See
EDO03822 I Which of the following, if any, would you want your designated caregiver to be able to do on your behalf? (check all that apply) Enter personal information (such as contact information, emergency contacts)
Checkbox, one-up vertical Multi
Caregiver Do



Enter information about my health (such as blood pressure, weight, medication list, allergy list)







Refill prescriptions for me







Schedule or manage my VA appointments







Communicate electronically with my VA health care team through My HealtheVet Secure Messaging







Save information from my personal health record to some place outside of My HealtheVet (for example another program or non-VA personal health record)







Other, please specify II






None




EDO03823 II What else would you like your caregiver to do on your behalf?

Text area, no char limit

OE_Caregiver Do
EDO03824 J Which parts, if any, of the My HealtheVet website would you want your designated friend or neighbor to be able to see? (check all that apply) Information about my scheduled VA appointments
Checkbox, one-up vertical Multi
Friend See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify JJ






All of my information







None




EDO03825 JJ What other information would you like your friend or neighbor to be able to see?

Text area, no char limit

OE_Friend See
EDO03826 K Which of the following, if any, would you want your designated friend or neighbor to be able to do on your behalf? (check all that apply) Enter personal information (such as contact information, emergency contacts)
Checkbox, one-up vertical Multi
Friend Do



Enter information about my health (such as blood pressure, weight, medication list, allergy list)







Refill prescriptions for me







Schedule or manage my VA appointments







Communicate electronically with my VA health care team through My HealtheVet Secure Messaging







Save information from my personal health record to some place outside of My HealtheVet (for example another program or non-VA personal health record)







Other, please specify KK






None




EDO03827 KK What else would you like your friend or neighbor to do on your behalf?

Text area, no char limit

OE_Friend Do
EDO03828 L Which parts, if any, of the My HealtheVet website would you want your designated VA health care provider to be able to see (check all that apply): Information about my scheduled VA appointments
Checkbox, one-up vertical Multi
VA HCP See



My medication list







Results from my laboratory tests and other tests







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







Other, please specify LL






All of my information







None




EDO03829 LL What other information would you like your VA health care provider to be able to see?

Text area, no char limit

OE_VA HCP See
EDO03830 M Which parts, if any, of the My HealtheVet website would you want your designated Non-VA health care provider to be able to see (check all that apply): Information about my scheduled VA appointments
Checkbox, one-up vertical Multi Y Non-VA HCP See



My medication list







Results from my laboratory tests and other tests







Wellness Reminders about tests or care that I need (such as blood pressure check, vaccines, or cancer screen)







Information that I've entered about my health (such as blood sugar, blood pressure, or weight)







Information about my doctor(s)







My secure messages (secure electronic messages sent to or received from my VA health care team through My HealtheVet Secure Messaging)







Other, please specify MM






All of my information







None




EDO03831 MM What other information would you like your non-VA health care provider to be able to see?

Text area, no char limit

OE_Non-VA HCP See
EDO03832
At your last VA health care visit, who did you discuss your medications with? (check all that apply) Health care provider (doctor, physicians assistant, nurse practitioner)
Checkbox, one-up vertical Multi Y Who Discuss Meds



Nurse







Pharmacist







Medical assistant or health technician







Other staff member, please specify A






No one. I did not discuss my medications







I don't take any medications







I do not remember




EDO03833 A What other staff member did you discuss medications with?




OE_Who Discuss Meds
EDO03834
If you had a choice, which member of the health care team would you most like to talk with about your medications at your next VA health care visit? (check all that apply) Health care provider (doctor, physicians assistant, nurse practitioner)
Checkbox, one-up vertical Multi Y Discuss Meds Choice



Nurse







Pharmacist







Medical assistant or health technician







Other staff member, please specify A






No one







I don't take any medications







Not sure




EDO03835 A What other staff member would you like to talk with about medications?

Text area, no char limit

OE_Discuss Meds Choice
EDO03836
Do you use the My HealtheVet Pharmacy Self-Entered Medications + Supplements feature to keep track of any changes to your prescription medications, over-the-counter medications, herbals and/or supplements? Yes A, B, C Radio button, one-up vertical Single Y Use Self Entered Meds



No







Not sure




EDO03837 A Which kinds of medications do you keep track of in My HealtheVet? (check all that apply) Prescription medications from my home VA healthcare provider filled at the VA pharmacy
Checkbox, one-up vertical Multi Y Med type tracked



Prescription medications from my home VA healthcare provider filled at non VA pharmacies







Prescription medications from VA healthcare providers at VA facilities other than my home VA facility







Prescription medications from my non-VA healthcare provider(s)







Over-the-counter medications







Herbals and/or supplements







Other, please specify AA



EDO03838 AA What other medications do you keep track of in My HealtheVet?

Text area, no char limit

OE_Med type tracked
EDO03839 B In the last 12 months, did you share your My HealtheVet My Complete Medications List with any of your VA health care providers? Yes
Radio button, one-up vertical Single Y Share med list w/ VA HCP



No







Not sure




EDO03840 C In the last 12 months, did you share your My HealtheVet My Complete Medications List with any of your Non-VA health care providers? Yes
Radio button, one-up vertical Single Y Share med list w/Non-VA HCP



No







Not sure




AED11236
Have you ever printed out any information from My HealtheVet? Yes A Radio button, one-up vertical Single Y Print Info



No




AED11237 A I have printed the following from My HealtheVet: (Check all that apply) My medication list
Checkbox, one-up vertical Multi Y Printed Docs



Information about myself that I collected at home (such as blood sugar, blood pressure, or weight)







Information I entered in my Food or Activity Journals







My health calendar







Wellness Reminders







Information about health (such as an article or information from the medical library)







Information about VA benefits







Other, please specify B



AED11238 B What other information have you printed?

Text area, no char limit
N Other Printed Docs
AED11239
Have you ever saved any information from My HealtheVet to your computer? Yes A Radio button, one-up vertical Singly Y Saved Info



No




AED11240 A I have saved the following from My HealtheVet to my computer: (Check all that apply) My medication list
Checkbox, one-up vertical Multi Y Docs Saved



Information about myself that I collected at home (such as blood sugar, blood pressure, or weight)







Information I entered in my Food or Activity Journals







My health calendar







Wellness Reminders







Information about health (such as an article or information from the medical library)







Information about VA benefits







Other, please specify B



AED11241 B What other information have you saved to your computer?




Other Docs Saved
AED11242
Have you ever sent information from My HealtheVet to another person? Yes A Radio button, one-up vertical Single Y Sent Info



No




AED11243 A I have sent the following information from My HealtheVet to another person: (Check all that apply) My medication list
Checkbox, one-up vertical Multi Y Docs Sent



Information about myself that I collected at home (such as blood sugar, blood pressure, or weight)







Information I entered in my Food or Activity Journals







My health calendar







Wellness Reminders







Information about health (such as an article or information from the medical library)







Information about VA benefits







Other, please specify B



AED11244 B What other information did you send to another person?

Text area, no char limit

Other Docs Sent
AED11245
Would you save information from your Personal Health Record to some place outside of My HealtheVet If you could? Yes A Radio button, one-up vertical Single Y Save to Location



No







Not sure A






I would not find this useful




AED11246 A I would: (check all that apply): Save the information to another place (for example, by copying to a file on my computer)
Checkbox, one-up vertical Multi Y Locations Saved



Give the electronic information to my non-VA provider







Share the information with a family member or friend







Put the information into another Personal Health Record







Use the information with another program (for example, to check for drug interactions)







Put the information in another website (for example, to receive customized care recommendations or to use other kinds of tools)







Other, please specify B



AED11247 B Where else would you like to save information?




Other Locations Saved
RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree







Not sure







Disagree







Strongly disagree







Not applicable




ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
KFB04531
The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Text area, no char limit Single N
AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24







25-29







30-34







35-39







40-44







45-49







50-54







55-59







60-64







65-69







70-74







75-79







80-84







85 or older




JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female




JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good







Good







Fair







Poor




AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical





No

Single N



Don't recall





Sheet 22: Custom Qsts (2-24-10)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE




MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER






pink: ADDITION




Date: 6/23/2009 blue + -->: REWORDING







violet (bold): SKIP-LOGIC




MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Question Label
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily







More than once a day







About once a week







About once a month







About every 6 months







Less than every 6 months




ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran







Family member of a veteran







Veteran service organization







News media







General public







VA employee







Federal government employee







State/local government employee







Other role




RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm







Vietnam War







Korean War







World War II







Peacetime Service







Other







Not Applicable




RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)







Look up information about a medication







Request a prescription refill







Access prescription history from my VA medical record







Find a VA health care facility







Research a health condition







Find information about VA Benefits







Other (please specify) A



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Partially







Not finished yet




RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No







Not sure




RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Not sure







Not applicable






Have you ever printed out any information from My HealtheVet? Yes A Radio button, one-up vertical Single Y



No





A I have printed the following from My HealtheVet: (Check all that apply) My medication list
Checkbox, one-up vertical Multi Y



Information about myself that I collected at home (such as blood sugar, blood pressure, or weight)







Information I entered in my Food or Activity Journals







My health calendar







Wellness Reminders







Information about health (such as an article or information from the medical library)







Information about VA benefits







Other, please specify B




B What other information have you printed?

Text area, no char limit
N


Have you ever saved any information from My HealtheVet to your computer? Yes A Radio button, one-up vertical Singly Y



No





A I have saved the following from My HealtheVet to my computer: (Check all that apply) My medication list
Checkbox, one-up vertical Multi Y



Information about myself that I collected at home (such as blood sugar, blood pressure, or weight)







Information I entered in my Food or Activity Journals







My health calendar







Wellness Reminders







Information about health (such as an article or information from the medical library)







Information about VA benefits







Other, please specify B




B What other information have you saved to your computer?







Have you ever sent information from My HealtheVet to another person? Yes A Radio button, one-up vertical Single Y



No





A I have sent the following information from My HealtheVet to another person: (Check all that apply) My medication list
Checkbox, one-up vertical Multi Y



Information about myself that I collected at home (such as blood sugar, blood pressure, or weight)







Information I entered in my Food or Activity Journals







My health calendar







Wellness Reminders







Information about health (such as an article or information from the medical library)







Information about VA benefits







Other, please specify B




B What other information did you send to another person?

Text area, no char limit




Would you save information from your Personal Health Record to some place outside of My HealtheVet If you could? Yes A Radio button, one-up vertical Single Y



No







Not sure A






I would not find this useful





A I would: (check all that apply): Save the information to another place (for example, by copying to a file on my computer)
Checkbox, one-up vertical Multi Y



Give the electronic information to my non-VA provider







Share the information with a family member or friend







Put the information into another Personal Health Record







Use the information with another program (for example, to check for drug interactions)







Put the information in another website (for example, to receive customized care recommendations or to use other kinds of tools)







Other, please specify B




B Where else would you like to save information?





RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree







Not sure







Disagree







Strongly disagree







Not applicable




ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
KFB04531
The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Text area, no char limit Single N
AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24







25-29







30-34







35-39







40-44







45-49







50-54







55-59







60-64







65-69







70-74







75-79







80-84







85 or older




JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female




JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good







Good







Fair







Poor




AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical





No

Single N



Don't recall





Sheet 23: Custom Qsts (11-06-09)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE




MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER






pink: ADDITION




Date: 6/23/2009 blue + -->: REWORDING







violet (bold): SKIP-LOGIC




MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Question Label
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily







More than once a day







About once a week







About once a month







About every 6 months







Less than every 6 months




ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran







Family member of a veteran







Veteran service organization







News media







General public







VA employee







Federal government employee







State/local government employee







Other role




RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm







Vietnam War







Korean War







World War II







Peacetime Service







Other







Not Applicable




RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)







Look up information about a medication







Request a prescription refill







Access prescription history from my VA medical record







Find a VA health care facility







Research a health condition







Find information about VA Benefits







Other (please specify) A



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Partially







Not finished yet




RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No







Not sure




RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No







Not sure







Not applicable




RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree







Not sure







Disagree







Strongly disagree







Not applicable




ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
AED08728
Have you ever visited the Healthy Living Spirituality Center?  Yes A, B Dropdown (Select-one) Single Y Spirituality Center



No C






Not sure




AED08729 A How helpful did you find it? Very helpful
Drop down, select one Single Y SC_Helpful



Somewhat helpful







Undecided







Not very helpful







Not helpful at all




AED08730 B Which parts were most useful to you? (Check all that apply)
Get Ready: Benefits of change, how to start healthy living, and special situations
Checkbox, one-up vertical Multi Y SC_Useful



Self Management: Understand and track your progress through use of various tools







Support and Encouragement: How a VA chaplain, local clergy, family and friends can support healthy living







Caregiver Information: Caregiver resources and when to get additional help







Related Topics: Body, mind and spirit connections







None of the above




AED08731 C Why did you not visit the Healthy Living Spirtuality Center? Not interested
Drop down, select one Single Y SC_DidNotVisit



Did not know about it







Could not find it




AED08732
What spirituality resources would be of value to you as part of the Healthy Living Center? (check all that apply) Article on a given topic A Checkbox, two-up vertical Multi Y Spirituality Resources



Devotions or meditations







Sample prayers







Other, please specify B



AED08733 A What article topic would be of value to you?

Text area, no char limit

SR_Articles
AED08734 B What other spirituality resource would be of value to you?

Text area, no char limit

SR_OtherResource
KFB04531
The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Text area, no char limit Single N
AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24







25-29







30-34







35-39







40-44







45-49







50-54







55-59







60-64







65-69







70-74







75-79







80-84







85 or older




JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female




JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good







Good







Fair







Poor




AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical





No

Single N



Don't recall





Sheet 24: Custom Qsts (09-24-09)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE



MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER





pink: ADDITION



Date: 6/23/2009 blue + -->: REWORDING






violet (bold): SKIP-LOGIC



MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily






More than once a day






About once a week






About once a month






About every 6 months






Less than every 6 months



ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran






Family member of a veteran






Veteran service organization






News media






General public






VA employee






Federal government employee






State/local government employee






Other role



RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm






Vietnam War






Korean War






World War II






Peacetime Service






Other






Not Applicable



RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)






Look up information about a medication






Request a prescription refill






Access prescription history from my VA medical record






Find a VA health care facility






Research a health condition






Find information about VA Benefits






Other (please specify) A


RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Partially






Not finished yet



RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No






Not sure



RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Not sure






Not applicable



RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree






Not applicable



ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N


Have you ever visited the Healthy Living Spirituality Center?  Yes A, B Dropdown (Select-one) Single Y



No C





Not sure




A How helpful did you find it? Very helpful
Drop down, select one Single Y



Somewhat helpful






Undecided






Not very helpful






Not helpful at all




B Which parts were most useful to you? (Check all that apply)
Get Ready: Benefits of change, how to start healthy living, and special situations
Checkbox, one-up vertical Multi Y



Self Management: Understand and track your progress through use of various tools






Support and Encouragement: How a VA chaplain, local clergy, family and friends can support healthy living






Caregiver Information: Caregiver resources and when to get additional help






Related Topics: Body, mind and spirit connections






None of the above




C Why did you not visit the Healthy Living Spirtuality Center? Not interested
Drop down, select one Single Y



Did not know about it






Could not find it





What spirituality resources would be of value to you as part of the Healthy Living Center? (check all that apply) Article on a given topic A Checkbox, two-up vertical Multi Y



Devotions or meditations






Sample prayers






Other, please specify B



A What article topic would be of value to you?

Text area, no char limit


B What other spirituality resource would be of value to you?

Text area, no char limit

AKR5318
The VA is testing a program called The Daily Plan® at some VA facilities. The Daily Plan® provides patients (and/or family members, as appropriate) with a plan for each day in the hospital including information such as allergies, medications, diet, proced Yes A Radio button, one-up vertical Single Y



No






Not sure



AKR5320 A What information would you like to receive in your copy of The Daily Plan® (please check all that apply) Current, active, and pending orders for my hospitalization
Checkbox, one-up vertical Multi N



Allergies as stated in my VA medical record






Current medications as stated in my VA medical record






Upcoming procedures






Upcoming VA appointments






Diet orders






Other B


AKR5321 B Other information

Text area, no char limit Single N
AKR5322
If you were admitted to a VA hospital, would you be interested in secure access to an electronic copy of The Daily Plan® on the TV screen in your room? Yes
Radio button, one-up vertical Single Y



No






Not sure



AKR5323
The VA is developing an interactive patient television system that can provide patients with secure access to information and educational resources on the TV screen in their hospital room. Patients will also be able to learn more about their medical team, Yes A Radio button, one-up vertical Single Y



No






Not sure



AKR5325 A What information and services would you like access to using an interactive patient television system (please check all that apply) Secure access to my VA medical record
Checkbox, one-up vertical Multi N



My daily schedule while hospitalized






Internet/Email access






General education resources I can pick from






Educational programs specific to my needs prescribed by my Health Care Team






My HealtheVet Personal Health Record






Information about my Health Care Team






General information and news about my VA hospital






A welcome message from VA Medical Center Leadership






The ability to provide feedback about how my stay could be improved






The ability to submit requests for items or services






Other B


AKR5326 B Other Information for patient television system

Text area, no char limit Single N
KFB04531
The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Text area, no char limit Single N
AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24






25-29






30-34






35-39






40-44






45-49






50-54






55-59






60-64






65-69






70-74






75-79






80-84






85 or older



JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female



JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good






Good






Fair






Poor



AED06379
Have you completed this survey within the past 3 months? Yes
Radio button, one-up vertical




No

Single N



Don't recall




Sheet 25: Custom Qsts (8-11-09)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE



MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER





pink: ADDITION



Date: 6/23/2009 blue + -->: REWORDING






violet (bold): SKIP-LOGIC



MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily






More than once a day






About once a week






About once a month






About every 6 months






Less than every 6 months



ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran






Family member of a veteran






Veteran service organization






News media






General public






VA employee






Federal government employee






State/local government employee






Other role



RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm






Vietnam War






Korean War






World War II






Peacetime Service






Other






Not Applicable



RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)






Look up information about a medication






Request a prescription refill






Access prescription history from my VA medical record






Find a VA health care facility






Research a health condition






Find information about VA Benefits






Other (please specify) A


RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Partially






Not finished yet



RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No






Not sure



RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Not sure






Not applicable



RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree






Not applicable



ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N


The VA is testing a program called The Daily Plan® at some VA facilities. The Daily Plan® provides patients (and/or family members, as appropriate) with a plan for each day in the hospital including information such as allergies, medications, diet, proced Yes A Radio button, one-up vertical Single Y



No





If you were admitted to the VA hospital, would you be interested in receiving a paper copy of The Daily Plan® during your stay? Not sure




A What information would you like to receive in your copy of The Daily Plan® (please check all that apply) Current, active, and pending orders for my hospitalization
Checkbox, one-up vertical Multi N



Allergies as stated in my VA medical record






Current medications as stated in my VA medical record






Upcoming procedures






Upcoming VA appointments






Diet orders






Other B



B Other information

Text area, no char limit



If you were admitted to a VA hospital, would you be interested in secure access to an electronic copy of The Daily Plan® on the TV screen in your room? Yes
Radio button, one-up vertical Single Y



No






Not sure





The VA is developing an interactive patient television system that can provide patients with secure access to information and educational resources on the TV screen in their hospital room. Patients will also be able to learn more about their medical team, view their daily schedule, and make electronic requests for items like an extra pillow or a visit from the chaplain service. Yes A Radio button, one-up vertical Single


If you were admitted to the VA hospital, would you be interested in using an interactive patient television system on the TV in your room during your stay? No






Not sure



. A What information and services would you like access to using an interactive patient television system (please check all that apply) Secure access to my VA medical record
Checkbox, one-up vertical Multi



My daily schedule while hospitalized






Internet/Email access






General education resources I can pick from






Educational programs specific to my needs prescribed by my Health Care Team






My HealtheVet Personal Health Record






Information about my Health Care Team






General information and news about my VA hospital






A welcome message from VA Medical Center Leadership






The ability to provide feedback about how my stay could be improved






The ability to submit requests for items or services






Other B



B Other Information for patient television system

Text area, no char limit Single


Have you discussed your My HealtheVet Personal Health Record with any of the following people? Please check all that apply: I have not discussed my MyHealtheVet Personal Health Record with others.
Checkbox, one-up vertical Multi Y



Your non-VA healthcare provider(s)






Your family, friends, or loved ones






Veterans you know






Other (please specify) A


KFB04533 A Other person:

Text area, no char limit

KFB04534
How did you first learn about My HealtheVet? Was it from…. A VA health care provider or team?
Radio button, one-up vertical Single Y



A non- VA health care provider?






Someone who works at the VA BUT is not a healthcare provider?






Information flyer or poster displayed within the VA?






A veteran's organization or support group?






An informational session presented either at the VA or elsewhere?






Another veteran?






A family member or a friend?






Other (Please Specify) A


KFB04535 A Other way first learned:

Text area, no char limit

AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24






25-29






30-34






35-39






40-44






45-49






50-54






55-59






60-64






65-69






70-74






75-79






80-84






85 or older



JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female



JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good






Good






Fair






Poor



JIC00728
Are you of Hispanic or Latino origin or descent? Yes
Radio button, one-up vertical Single N



No



JIC00729
What is your race? American Indian or Alaska Native
Radio button, one-up vertical Single N



Asian






Black or African American






Native Hawaiian or Other Pacific Islander






White (Caucasian)






Other, please specify A


JIC00730 A Other race

Text area, no char limit
N
JIC00731
Which of the following best describes the highest level of education you have completed? Did not complete high school






High school graduate
Radio button, one-up vertical Single N



Some college or vocational school






Current college or graduate student






College graduate






Some postgraduate school






Graduate or professional degree



AED06379
Have you completed this survey within the past 3 months? Yes






No
Radio button, one-up vertical Single N



Don't recall




Sheet 26: Custom Qsts 06-22-09

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE



MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER





pink: ADDITION



Date: 6/22/2009 blue + -->: REWORDING






violet (bold): SKIP-LOGIC



MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily






More than once a day






About once a week






About once a month






About every 6 months






Less than every 6 months A


JIC00732 A Why don't you visit the My HealtheVet website more often?

Text area, no char limit Single N
ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran






Family member of a veteran






Veteran service organization






News media






General public






VA employee






Federal government employee






State/local government employee






Other role



RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm






Vietnam War






Korean War






World War II






Peacetime Service






Other






Not Applicable



RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)






Look up information about a medication






Request a prescription refill






Access prescription history from my VA medical record






Find a VA health care facility






Research a health condition






Find information about VA Benefits






Other (please specify) A


RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Partially






Not finished yet



RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No






Not sure



RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes A Dropdown (Select-one) Single Y



No C





Not sure






Not applicable



AED06361 A How did you hear about In Person Authentication (check all that apply) I read about it at the My HealtheVet website
Checkbox, one-up vertical Multi Y



I heard about it from a VA Staff member






I heard about it from another Veteran






I read about it at the My HealtheVet website






I read about it in an article or brochure






I was authenticated as I registered for My HealtheVet at a VA Facility






Other Please specify B


AED06362 B Other way heard about IPA, please specify

Text area, no char limit
N
AED06363 C If no, why not? (check all that apply) I have not visited my VA Facility recently
Checkbox, one-up vertical Multi Y



I was not aware that I needed to become In Person Authenticated






I am not sure about the benefits of becoming In Person Authenticated






I do not understand what is meant by "In Person Authentication"






I am not sure how to become In Person Authenticated at my VA Facility






Other Please specify D


AED06364 D Other reason why not, please specify




RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree






Not applicable



ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
AED06365
We are interested in what interactive features might be useful for veterans in the future. Please indicate which features you would be most likely to use (check all that apply): Online message boards to post and view messages about various health topics
Checkbox, one-up vertical Multi Y



Online support group meeting focused on a specific health topic with a health professional at a specific time






Online chat rooms to interact with others






Online blogs to read posts from VA staff and make comments






"Ask an Expert" type feature which enables you to post a question in a discussion board and view responses






None of the above



AED06366
Have you ever used the general My HealtheVet “Help” tab which is located at the top right of each page? Yes A, B Drop down, select one Single Y



No D





Don't know



AED06367 A The general "Help" tab provided the information that I needed. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree



AED06368 B Please tell us about your experience in using the general "Help" tab (check all that apply): "Help" did provide the specific information I was looking for
Drop down, select one Single Y



"Help" did not provide the specific information I was looking for






I had no difficulty using "Help" on this site






Too much information was provided by "Help"






Too little information was provided by "Help"






Other experience with "Help" (please specify): C


AED06369 C Other "Help" experience, please specify

Text area, no char limit
N
AED06370 D If no, why not? Did not need help information
Drop down, select one Single N



Was not aware that help information was available






Did not notice the "Help" tab






Tried to find information by browsing the site






Tried to find information by searching the site






Not sure



AED06371
For users who are logged-in to the site, some sections of the site link to topic-specific help. Have you ever used the topic-specific My HealtheVet “Help” link from an individual page (located next to “printer-friendly” link on some pages)? Yes A, B Drop down, select one Single Y



No D





Don't know



AED06372 A The topic-specific "Help" link provided the information that I needed. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree



AED06373 B Please tell us about your experience in using the topic-specific "Help" link (check all that apply): "Help" did provide the specific information I was looking for
Drop down, select one Single Y



"Help" did not provide the specific information I was looking for






I had no difficulty using "Help" on this site






Too much information was provided by the "Help" link






Too little information was provided by the "Help" link






Other experience with "Help" (please specify): C


AED06374 C Other topic-specific "Help" experience, please specify

Text area, no char limit
N
AED06375 D If no, why not? Did not need help information
Drop down, select one Single N



Was not aware that help information was available






Did not notice the "Help" link






Tried to find information by browsing the site






Tried to find information by searching the site






Not sure



AED06376
My HealtheVet users can provide an email address when registering for an account and update this email address in their account preferences. Which of the following kinds of contact would you prefer to receive using this email address (check all that apply)? General updates about new My HealtheVet content and features
Checkbox, one-up vertical Multi Y



Periodic electronic newsletters which include tips for using My HealtheVet features






Topic-specific messages customized for health or condition interests you've selected in your preferences






Notification messages that alert you that a new secure message is available in the My HealtheVet portal






Other (please specify) A


AED06377 A Other email information, please specify




AED06378
If you are a VA patient, in the future you will be able to send a secure message to your VA healthcare team through the My HealtheVet portal. Which of the following kinds of contact would you prefer using secure messaging (Check all that apply): Responses to my health care questions from my health care team
Checkbox, one-up vertical Multi Y



Responses to my administrative questions from my health care team






Responses to my questions about lab or test results






Responses to my questions about medications or prescriptions






Responses to my questions about lab or test results






Responses to my prescription renewal requests






Responses to my requests to schedule or change my VA appointment






Reminders about upcoming VA appointments






Notify my health care team of changes to my mailing address






I am not currently a VA patient.





The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?

Text area, no char limit Single N


Have you discussed your My HealtheVet Personal Health Record with any of the following people? Please check all that apply: I have not discussed my MyHealtheVet Personal Health Record with others.
Checkbox, one-up vertical Multi Y



Your VA healthcare provider(s) or team






Your non-VA healthcare provider(s)






Your family, friends, or loved ones






Veterans you know






Other (please specify) A



A Other person:

Text area, no char limit



How did you first learn about My HealtheVet? Was it from…. A VA health care provider or team?
Radio button, one-up vertical Single Y



A non- VA health care provider?






Someone who works at the VA BUT is not a healthcare provider?






Information flyer or poster displayed within the VA?






A veteran's organization or support group?






An informational session presented either at the VA or elsewhere?






Another veteran?






A family member or a friend?






Other (Please Specify) A



A Other way first learned:

Text area, no char limit

AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24






25-29






30-34






35-39






40-44






45-49






50-54






55-59






60-64






65-69






70-74






75-79






80-84






85 or older



JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female



JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good






Good






Fair






Poor



JIC00728
Are you of Hispanic or Latino origin or descent? Yes
Radio button, one-up vertical Single N



No



JIC00729
What is your race? American Indian or Alaska Native
Radio button, one-up vertical Single N



Asian






Black or African American






Native Hawaiian or Other Pacific Islander






White (Caucasian)






Other, please specify A


JIC00730 A Other race

Text area, no char limit
N
JIC00731
Which of the following best describes the highest level of education you have completed? Did not complete high school






High school graduate
Radio button, one-up vertical Single N



Some college or vocational school






Current college or graduate student






College graduate






Some postgraduate school






Graduate or professional degree



AED06379
Have you completed this survey within the past 3 months? Yes






No
Radio button, one-up vertical Single N



Don't recall




Sheet 27: Custom Qsts 02-17-09

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE



MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER





pink: ADDITION



Date: 2/17/2009 blue + -->: REWORDING






violet (bold): SKIP-LOGIC



MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily






More than once a day






About once a week






About once a month






About every 6 months






Less than every 6 months A


JIC00732 A Why don't you visit the My HealtheVet website more often?

Text area, no char limit Single N
ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran






Family member of a veteran






Veteran service organization






News media






General public






VA employee






Federal government employee






State/local government employee






Other role



RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm






Vietnam War






Korean War






World War II






Peacetime Service






Other






Not Applicable



RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)






Look up information about a medication






Request a prescription refill






Access prescription history from my VA medical record






Find a VA health care facility






Research a health condition






Find information about VA Benefits






Other (please specify) (skip to A)



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Partially






Not finished yet



RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No






Not sure



RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes A Dropdown (Select-one) Single Y



No C





Not sure






Not applicable




A How did you hear about In Person Authentication (check all that apply) I read about it at the My HealtheVet website
Checkbox, one-up vertical Multi Y



I heard about it from a VA Staff member






I heard about it from another Veteran






I read about it at the My HealtheVet website






I read about it in an article or brochure






I was authenticated as I registered for My HealtheVet at a VA Facility






Other Please specify__________________ B



B Other way heard about IPA, please specify

Text area, no char limit
N

C If no, why not? (check all that apply) I have not visited my VA Facility recently
Checkbox, one-up vertical Multi Y



I was not aware that I needed to become In Person Authenticated






I am not sure about the benefits of becoming In Person Authenticated






I do not understand what is meant by "In Person Authentication"






I am not sure how to become In Person Authenticated at my VA Facility






Other Please specify__________________ D



D Other reason why not, please specify




RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree






Not applicable



ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N


We are interested in what interactive features might be useful for veterans in the future. Please indicate which features you would be most likely to use (check all that apply): Online message boards to post and view messages about various health topics
Checkbox, one-up vertical Multi Y



Online support group meeting focused on a specific health topic with a health professional at a specific time






Online chat rooms to interact with others






Online blogs to read posts from VA staff and make comments






"Ask an Expert" type feature which enables you to post a question in a discussion board and view responses






None of the above





Have you ever used the general My HealtheVet “Help” tab which is located at the top right of each page? Yes A, B Drop down, select one Single Y



No D





Don't know




A The general "Help" tab provided the information that I needed. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree




B Please tell us about your experience in using the general "Help" tab (check all that apply): "Help" did provide the specific information I was looking for
Drop down, select one Single Y



"Help" did not provide the specific information I was looking for






I had no difficulty using "Help" on this site






Too much information was provided by "Help"






Too little information was provided by "Help"






Other experience with "Help" (please specify): C



C Other "Help" experience, please specify

Text area, no char limit
N

D If no, why not? Did not need help information
Drop down, select one Single N



Was not aware that help information was available






Did not notice the "Help" tab






Tried to find information by browsing the site






Tried to find information by searching the site






Not sure





For users who are logged-in to the site, some sections of the site link to topic-specific help. Have you ever used the topic-specific My HealtheVet “Help” link from an individual page (located next to “printer-friendly” link on some pages)? Yes A, B Drop down, select one Single Y



No D





Don't know




A The topic-specific "Help" link provided the information that I needed. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree




B Please tell us about your experience in using the topic-specific "Help" link (check all that apply): "Help" did provide the specific information I was looking for
Drop down, select one Single Y



"Help" did not provide the specific information I was looking for






I had no difficulty using "Help" on this site






Too much information was provided by the "Help" link






Too little information was provided by the "Help" link






Other experience with "Help" (please specify): C



C Other topic-specific "Help" experience, please specify

Text area, no char limit
N

D If no, why not? Did not need help information
Drop down, select one Single N



Was not aware that help information was available






Did not notice the "Help" link






Tried to find information by browsing the site






Tried to find information by searching the site






Not sure





My HealtheVet users can provide an email address when registering for an account and update this email address in their account preferences. Which of the following kinds of contact would you prefer to receive using this email address (check all that apply General updates about new My HealtheVet content and features
Checkbox, one-up vertical Multi Y



Periodic electronic newsletters which include tips for using My HealtheVet features






Topic-specific messages customized for health or condition interests you've selected in your preferences






Notification messages that alert you that a new secure message is available in the My HealtheVet portal






Other (please specify) A



A Other email information, please specify






If you are a VA patient, in the future you will be able to send a secure message to your VA healthcare team through the My HealtheVet portal. Which of the following kinds of contact would you prefer using secure messaging (Check all that apply): Responses to my health care questions from my health care team
Checkbox, one-up vertical Multi Y



Responses to my administrative questions from my health care team






Responses to my questions about lab or test results






Responses to my questions about medications or prescriptions






Responses to my questions about lab or test results






Responses to my prescription renewal requests






Responses to my requests to schedule or change my VA appointment






Reminders about upcoming VA appointments






Notify my health care team of changes to my mailing address






I am not currently a VA patient.



AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24






25-29






30-34






35-39






40-44






45-49






50-54






55-59






60-64






65-69






70-74






75-79






80-84






85 or older



JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female



JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good






Good






Fair






Poor



JIC00715
If your doctor recommends that you get a blood sugar test for diabetes, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested



JIC00716
If your doctor recommends that you get a cholesterol blood test, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested



JIC00717
If your doctor recommends that you get a Hepatitis C blood test, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested



JIC00718
If your doctor recommends that you get an HIV blood test, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested



JIC00719
Which of the following health screening tests have you been offered in the last 12 months? (select all that apply) blood sugar test for diabetes
Checkbox, one-up vertical Multi N



cholesterol blood test






Hepatitis C blood test






HIV blood test A, C





none of the above



JIC00720 A Who offered you the HIV blood test? VA primary care provider
Checkbox, one-up vertical Multi N


(select all that apply) VA mental health provider






Other VA Medical Center staff member






Other VA Outpatient clinic staff member






Non-VA Health care provider






Community resource or health fair






Unsure / Don't Know






Other (please specify) B


JIC00721 B Other person

Text area, no char limit
N
JIC00722 C Did you have the HIV test done? Yes D Radio button, one-up vertical Single N



No E


JIC00723 D Did you receive your HIV test results? Yes
Radio button, one-up vertical Single N



No



JIC00724 E If you did not have the HIV test done, what influenced your decision? (select all that apply) I have already been tested recently
Checkbox, one-up vertical Multi N



I don't feel that I am at risk






I have concerns about confidentiality






I don't like needles or giving blood






I'm afraid that I could test positive






I don't have time to be tested






I'm not sure about how to get tested






Other reason, please specify F


JIC00733 F Other reason, please specify

Text area, no char limit
N
JIC00725
Which of the following health screening tests have you had in the last 12 months? (select all that apply) Blood sugar test for diabetes
Checkbox, one-up vertical Multi N



Cholesterol blood test






Hepatitis C blood test






HIV blood test






none of the above



JIC00726
How would you like to receive more information about health screening tests? (select all that apply) Personal contact (in person or on phone) from my doctor or health care team
Checkbox, one-up vertical Multi N



Email from my doctor or health care team






Email from VA or My HealtheVet






Information available on the My HealtheVet website






Posters at a VA medical center






Health fair or education session






Handout given to me by my doctor or health care team






Other, please specify A


JIC00727 A Other method

Text area, no char limit
N
JIC00728
Are you of Hispanic or Latino origin or descent? Yes
Radio button, one-up vertical Single N



No



JIC00729
What is your race? American Indian or Alaska Native
Radio button, one-up vertical Single N



Asian






Black or African American






Native Hawaiian or Other Pacific Islander






White (Caucasian)






Other, please specify A


JIC00730 A Other race

Text area, no char limit
N
JIC00731
Which of the following best describes the highest level of education you have completed? Did not complete high school






High school graduate
Radio button, one-up vertical Single N



Some college or vocational school






Current college or graduate student






College graduate






Some postgraduate school






Graduate or professional degree





Have you completed this survey within the past 3 months? Yes






No
Radio button, one-up vertical Single N



Don't recall




Sheet 28: Custom Qsts (10-20-08)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE



MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER





pink: ADDITION



Date: 3/1/2008 blue + -->: REWORDING






violet (bold): SKIP-LOGIC



MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily






More than once a day






About once a week






About once a month






About every 6 months






Less than every 6 months A


JIC00732 A Why don't you visit the My HealtheVet website more often?

Text area, no char limit Single N
ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran






Family member of a veteran






Veteran service organization






News media






General public






VA employee






Federal government employee






State/local government employee






Other role



RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm






Vietnam War






Korean War






World War II






Peacetime Service






Other






Not Applicable



RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)






Look up information about a medication






Request a prescription refill






Access prescription history from my VA medical record






Find a VA health care facility






Research a health condition






Find information about VA Benefits






Other (please specify) (skip to A)



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Partially






Not finished yet



RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No






Not sure



RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Not sure






Not applicable



RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree






Not applicable



ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24






25-29






30-34






35-39






40-44






45-49






50-54






55-59






60-64






65-69






70-74






75-79






80-84






85 or older



JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female



JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good






Good






Fair






Poor



JIC00715
If your doctor recommends that you get a blood sugar test for diabetes, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested



JIC00716
If your doctor recommends that you get a cholesterol blood test, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested



JIC00717
If your doctor recommends that you get a Hepatitis C blood test, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested



JIC00718
If your doctor recommends that you get an HIV blood test, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested



JIC00719
Which of the following health screening tests have you been offered in the last 12 months? (select all that apply) blood sugar test for diabetes
Checkbox, one-up vertical Multi N



cholesterol blood test






Hepatitis C blood test






HIV blood test A, C





none of the above



JIC00720 A Who offered you the HIV blood test? VA primary care provider
Checkbox, one-up vertical Multi N


(select all that apply) VA mental health provider






Other VA Medical Center staff member






Other VA Outpatient clinic staff member






Non-VA Health care provider






Community resource or health fair






Unsure / Don't Know






Other (please specify) B


JIC00721 B Other person

Text area, no char limit
N
JIC00722 C Did you have the HIV test done? Yes D Radio button, one-up vertical Single N



No E


JIC00723 D Did you receive your HIV test results? Yes
Radio button, one-up vertical Single N



No



JIC00724 E If you did not have the HIV test done, what influenced your decision? (select all that apply) I have already been tested recently
Checkbox, one-up vertical Multi N



I don't feel that I am at risk






I have concerns about confidentiality






I don't like needles or giving blood






I'm afraid that I could test positive






I don't have time to be tested






I'm not sure about how to get tested






Other reason, please specify



JIC00725
Which of the following health screening tests have you had in the last 12 months? (select all that apply) Blood sugar test for diabetes
Checkbox, one-up vertical Multi N



Cholesterol blood test






Hepatitis C blood test






HIV blood test






none of the above



JIC00726
How would you like to receive more information about health screening tests? (select all that apply) Personal contact (in person or on phone) from my doctor or health care team
Checkbox, one-up vertical Multi N



Email from my doctor or health care team






Email from VA or My HealtheVet






Information available on the My HealtheVet website






Posters at a VA medical center






Health fair or education session






Handout given to me by my doctor or health care team






Other, please specify A


JIC00727 A Other method

Text area, no char limit
N
JIC00728
Are you of Hispanic or Latino origin or descent? Yes
Radio button, one-up vertical Single N



No



JIC00729
What is your race? American Indian or Alaska Native
Radio button, one-up vertical Single N



Asian






Black or African American






Native Hawaiian or Other Pacific Islander






White (Caucasian)






Other, please specify A


JIC00730 A Other race

Text area, no char limit
N
JIC00731
Which of the following best describes the highest level of education you have completed? Did not complete high school






High school graduate
Radio button, one-up vertical Single N



Some college or vocational school






Current college or graduate student






College graduate






Some postgraduate school






Graduate or professional degree




Sheet 29: Custom Qsts (10-17-2008)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE



MID: NJxFtMU9UosBkJZRd48x9Q==
underlined & italicized: RE-ORDER





pink: ADDITION



Date: 10/17/2008 blue + -->: REWORDING






violet (bold): SKIP-LOGIC



MID: CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
ALM0169
How frequently do you visit the My HealtheVet web site? First time
Dropdown (Select-one) Single Y



Daily






More than once a day






About once a week






About once a month






About every 6 months






Less than every 6 months A



A Why don't you visit the My HealtheVet website more often?

Text area, no char limit Single N
RJB00080
Please rate your ability in using the Internet: Beginner or novice (just starting/don't use Internet much)
Radio button, one-up vertical Single Y



Intermediate (use the Internet for a few things)






Advanced (frequently use Internet & search for information)



ALM0170
Which of the following best describes you? Active duty
Checkbox, one-up vertical Multi Y



Veteran






Family member of a veteran






Veteran service organization






News media






General public






VA employee






Federal government employee






State/local government employee






Other role



RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF)
Check-boxes Multi N



Desert Shield/Desert Storm






Vietnam War






Korean War






World War II






Peacetime Service






Other






Not Applicable



RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.)
Check-boxes Multi Y



Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)






Look up information about a medication






Request a prescription refill






Access prescription history from my VA medical record






Find a VA health care facility






Research a health condition






Find information about VA Benefits






Other (please specify) (skip to A)



RJB00022other A Other - trying to accomplish

Text field, <100 char Single N
ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Partially






Not finished yet



RJB00068
If you did not accomplish what you wanted to, what will you do next? Continue looking on My HealtheVet
Radio Button One Up Vertical Single N



Come back to My HealtheVet later






E-mail the Veterans Health Administration






Call the Veterans Health Administration






Look elsewhere online






Give up






Other



RJB00024
What additional services would you like to see on My HealtheVet? (please select all that apply) View my upcoming appointments
Check-boxes Multi N



Schedule or change my appointments






Advance check in for my VA clinic visits






Online, secure communication with my doctor






Look at information in my VA medical record






Share information I have stored in My HealtheVet with other people (e.g., family or doctor)






Reminders of preventive care I need (e.g., shots, cancer screening)






Checking that different medications I take are safe when used together






Educational programs






Monthly email newsletter






Notification of new content/features on the site






Information about the quality of VA health care






Advanced directive (e.g. living will, durable power of attorney for health care)






Other (please specify): (skip to A)



RJB00024other A Other - additional services

Text field, <100 char Single N
RJB00070
Please describe your experience with navigation on this web site. I had no difficulty navigating on this site
Check-boxes Multi Y



Too many buttons or links to other places






Links did not take me where I expected






I experienced links that went nowhere, error messages, or other technical difficulties






I was able to find general information, but could not find the specific content that I needed






Other navigational issue (please specify): (skip to A)



RJB00070other A Other navigational issue

Text field, <100 char Single N
RJB00071
Did you use the web site's search feature today? Yes (skip to C)
Dropdown (Select-one) Single Y



No (skip to A)



JIC00265 A Why did you not use the search feature? Prefer other method of navigation
Check-boxes Multi Y



Tried to use search but was unsuccessful






Did not need search, found information quickly






Other (please specify) (skip to B)



JIC00266 B Other reasons why not used the search feature:




JIC00176 C Please describe your experience with the site's search feature. I had no difficulty using the search feature on this site
Check-boxes Multi Y



Could not tell what information the search results would take me to






Too many results






Too few results






Returned no results/received error message






Results were not related to what I was looking for






Other search issue (please specify): (skip to D)



JIC00177 D Other experience with the site's search feature:




RJB00026
Are you a registered user on the MyHealtheVet web site? Yes
Dropdown (Select-one) Single Y



No






Not sure



RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes
Dropdown (Select-one) Single Y



No






Not sure






Not applicable



RJB00082
How much time would it take for you to travel to the nearest VA facility? Less than 15 minutes
Drop down, select one Single N



15 minutes to less than 1/2 hour






1/2 hour to less than an hour






An hour to less than 1 1/2 hours






1 1/2 hours to less than two hours






Two hours or more






Not sure



RJB00029
My use of the My HealtheVet personal health record has improved my ability to manage my health. Strongly agree
Drop down, select one Single Y



Agree






Not sure






Disagree






Strongly disagree






Not applicable



ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?

Open-ended Single N
JIC00268
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? Yes
Dropdown (Select-one) Single Y



No



JIC00269
In the last 12 months, where did you go for most of your routine outpatient care? (choose one that best fits your answer) VA hospital or clinic
Dropdown (Select-one) Single Y



A non-VA hospital or clinic






Did not receive routine care or services in the past year






Don't know



JIC00270
If you have used urgent care or the emergency room in the last 12 months, where do you typically go? (choose one that best fits your answer) A VA hospital or clinic
Dropdown (Select-one) Single Y



A non-VA hospital or clinic






Did not use urgent care or an emergency room in the past year






Don't know



AED02714
What is your age range? Under 20
Dropdown (Select-one) Single N



20-24






25-29






30-34






35-39






40-44






45-49






50-54






55-59






60-64






65-69






70-74






75-79






80-84






85 or older



JIC00267
What is your gender? Male
Dropdown (Select-one) Single N



Female



JIC00178
In general, how would you rate your overall health? Excellent
Dropdown (Select-one) Single Y



Very Good






Good






Fair






Poor



ALM0032
In which state do you currently reside? Alabama
Dropdown (Select-one) Single N



Alaska






Arizona






Arkansas






California






Colorado






Connecticut






Delaware






Florida






Georgia






Hawaii






Idaho






Illinois






Indiana






Iowa






Kansas






Kentucky






Louisiana






Maine






Maryland






Massachusetts






Michigan






Minnesota






Mississippi






Missouri






Montana






Nebraska






Nevada






New Hampshire






New Jersey






New Mexico






New York






North Carolina






North Dakota






Ohio






Oklahoma






Oregon






Pennsylvania






Rhode Island






South Carolina






South Dakota






Tennessee






Texas






Utah






Vermont






Virginia






Washington






Washington D.C.






West Virginia






Wisconsin






Wyoming






Canada






I live elsewhere





If your doctor recommends that you get a blood sugar test for diabetes, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested





If your doctor recommends that you get a cholesterol blood test, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested





If your doctor recommends that you get a Hepatitis C blood test, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested





If your doctor recommends that you get an HIV blood test, how likely is it that you will get the test? very likely
Radio button, one-up vertical Single N



somewhat likely






not very likely






not at all likely






I've already been tested





Which of the following health screening tests have you been offered in the last 12 months? (select all that apply) blood sugar test for diabetes
Checkbox, one-up vertical Multi N



cholesterol blood test






Hepatitis C blood test






HIV blood test A, C





none of the above




A Who offered you the HIV blood test? VA primary care provider
Checkbox, one-up vertical Multi N


(select all that apply) VA mental health provider






Other VA Medical Center staff member






Other VA Outpatient clinic staff member






Non-VA Health care provider






Community resource or health fair






Unsure / Don't Know






Other (please specify) B



B Other person

Text area, no char limit
N

C Did you have the HIV test done? Yes D Radio button, one-up vertical Single N



No E



D Did you receive your HIV test results? Yes
Radio button, one-up vertical Single N



No




E If you did not have the HIV test done, what influenced your decision? (select all that apply) I have already been tested recently
Checkbox, one-up vertical Multi N



I don't feel that I am at risk






I have concerns about confidentiality






I don't like needles or giving blood






I'm afraid that I could test positive






I don't have time to be tested






I'm not sure about how to get tested






Other reason, please specify





Which of the following health screening tests have you had in the last 12 months? (select all that apply) Blood sugar test for diabetes
Checkbox, one-up vertical Multi N



Cholesterol blood test






Hepatitis C blood test






HIV blood test






none of the above





How would you like to receive more information about health screening tests? (select all that apply) Personal contact (in person or on phone) from my doctor or health care team
Checkbox, one-up vertical Multi N



Email from my doctor or health care team






Email from VA or My HealtheVet






Information available on the My HealtheVet website






Posters at a VA medical center






Health fair or education session






Handout given to me by my doctor or health care team






Other, please specify A



A Other method

Text area, no char limit
N


Are you of Hispanic or Latino origin or descent? Yes
Radio button, one-up vertical Single N



No





What is your race? American Indian or Alaska Native
Radio button, one-up vertical Single N



Asian






Black or African American






Native Hawaiian or Other Pacific Islander






White (Caucasian)






Other, please specify A



A Other race

Text area, no char limit
N


Which of the following best describes the highest level of education you have completed? High school graduate
Radio button, one-up vertical Single N



Some college or vocational school






Current college or graduate student






College graduate






Some postgraduate school






Graduate or professional degree




Sheet 30: Custom Qsts (7-22-2008)

Model Instance Name: VA - My HealtheVet

red & strike-through: DELETE









MID:

underlined & italicized: RE-ORDER











pink: ADDITION









Date: 3/1/2008 blue + -->: REWORDING












violet (bold): SKIP-LOGIC









MID: CUSTOM QUESTION LIST






QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Type (select from list) Single or Multi Required
Y/N







ALM0169
How frequently do you visit the My HealtheVet web site? First time Dropdown (Select-one) Single Y





Types



Daily








Open-ended



More than once a day








Text Field – limited to 100 characters



About once a week












About once a month












About every 3 months








Text Area – no character limit



About every 6 months








Dropdown (Select-one)



Less than every 6 months








Radio Button One Up Vertical
RJB00080
Please rate your ability in using the Internet: Beginner or novice (just starting/don't use Internet much) Dropdown (Select-one) Single Y





Radio Button Two Up Vertical



Intermediate (use the Internet for a few things)








Radio Button Three Up Vertical



Advanced (frequently use Internet & search for information)








Radio Button Scale Has Don’t Know
ALM0170
Which of the following best describes you? Veteran Check-boxes Multi Y





Check-boxes



Family member of a veteran












Veteran service organization












News media












General public












VA employee












Federal government employee












State/local government employee












Other role









RJB00048
Please indicate your military period(s) of service: Global War on Terror (OEF/OIF) Check-boxes Multi Y









Desert Shield/Desert Storm












Vietnam War












Korean War












World War II












Peacetime Service












Other












Not Applicable









RJB00022
What were you trying to accomplish today in My HealtheVet? (please select all that apply) Enter/keep track of personal information (My Caregivers, etc.) Check-boxes Multi Y









Enter/keep track of personal health care information (blood pressure, blood sugar, etc.)












Look up information about a medication












Request a prescription refill












Access prescription history from my VA medical record












Find a VA health care facility












Research a health condition












Find information about VA Benefits












Other (please specify)









ALM0172
Did you accomplish what you wanted to in My HealtheVet? Yes Dropdown (Select-one) Single Y









No












Partially












Not finished yet









RJB00068
If you did not accomplish what you wanted to, what will you do next? Continue looking on My HealtheVet Radio Button One Up Vertical Single Y









Come back to My HealtheVet later












E-mail the Veterans Health Administration












Call the Veterans Health Administration












Look elsewhere online












Give up












Other









RJB00024
What additional services would you like to see on My HealtheVet? (please select all that apply) Schedule or change my appointments Check-boxes Multi Y









Advance check in for my VA clinic visits












Online, secure communication with my doctor












Look at information in my VA medical record












Share information I have stored in My HealtheVet with other people (e.g., family or doctor)












Reminders of preventive care I need (e.g., shots, cancer screening)












Checking that different medications I take are safe when used together












Educational programs












Monthly email newsletter












Notification of new content/features on the site












Information about the quality of VA health care












Advanced directive (e.g. living will, durable power of attorney for health care)












Other (please specify):









JIC00167
Have you prepared a document (e.g., advance directive, living will, durable power of attorney for health care) to help your loved ones and health care providers make medical decisions if you ever become too sick to communicate your wishes? Yes (Go to A) Radio Button One Up Vertical Single Y









No









JIC00168 A If yes, what type of document(s) have you prepared? Non-VA advance directive or living will Check-boxes Multi Y









VA Living Will (a document that describes your preferences and/or values)












VA Durable Power of Attorney for Health Care (a document that designates your preferred decision maker)












Don't Know












Other (please specify):









RJB00070
Please describe your experience with navigation on this web site. I had no difficulty navigating on this site Check-boxes Multi Y









Too many buttons or links to other places












Links did not take me where I expected












I experienced links that went nowhere, error messages, or other technical difficulties












I was able to find general information, but could not find the specific content that I needed












Other navigational issue (please specify):























RJB00071
Did you use the web site's search feature today? Yes (Go to B) Dropdown (Select-one) Single Y









No (Go to A)









JIC00265 A Why did you not use the search feature? Prefer other method of navigation Check-boxes Multi Y









Tried to use search but was unsuccessful












Did not need search, found information quickly












Other (please specify)









JIC00176 B Please describe your experience with the site's search feature. I had no difficulty using the search feature on this site Check-boxes Multi Y









Could not tell what information the search results would take me to












Too many results












Too few results












Returned no results/received error message












Results were not related to what I was looking for












Other search issue (please specify):









RJB00026
Are you a registered user on the MyHealtheVet web site? Yes Dropdown (Select-one) Single Y









No












Not sure









RJB00027
Have you visited your VA Facility in person to show your ID and be "in-person authenticated" (IPA) for My HealtheVet? Yes Dropdown (Select-one) Single Y









No












Not sure












Not applicable









ALM0173
What is the main improvement that you would suggest for the My HealtheVet web site?
Open-ended Single N






JIC00268
Did you use a VA medical facility or service for any of your health care needs in the last 12 months? Yes Dropdown (Select-one) Single Y









No









JIC00269
In the last 12 months, where did you go for most of your routine outpatient care? (choose one that best fits your answer) VA hospital or clinic Dropdown (Select-one) Single Y









A non-VA hospital or clinic












Did not receive routine care or services in the past year












Don't know









JIC00270
If you have used urgent care or the emergency room in the last 12 months, where do you typically go? (choose one that best fits your answer) A VA hospital or clinic Dropdown (Select-one) Single Y









A non-VA hospital or clinic












Did not use urgent care or an emergency room in the past year












Don't know









JIC00170
Do you use a mobile phone? Yes (Go to A) Dropdown (Select-one) Single Y









No









JIC00171 A Which mobile phone features do you use? Phone calls Check-boxes Multi Y









Text messaging












Access the Internet












Built-in Camera












Games












Other (please specify)









RJB00025
What is your age range? Under 20 Dropdown (Select-one) Single N









20-24












25-29












30-34












35-39












40-44












45-49












50-54












55-59












60-64












65-69












70-74












75-79












80-84












85 or older









JIC00267
What is your gender? Male Dropdown (Select-one) Single N









Female









JIC00178
In general, how would you rate your overall health? Excellent Dropdown (Select-one) Single Y









Very Good












Good












Fair












Poor









ALM0032
In which state do you reside? List of states Dropdown (Select-one) Single N









Canada












I live elsewhere









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