870 2014 870 DoDEA

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 870 DoDEA.xlsx

2014 865 NIAMS - 2014 870 DoDEA

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text







Welcome and Thank You Text


















Welcome Text
Thank You Text








Thank you for taking our survey - and for helping us serve you better. We appreciate your input!







































Welcome Text - Alternate
Thank You Text - Alternate






Thank you for visiting our new DoDEA web site and for responding to this short questionnaire. Please take a few minutes to share your opinions regarding our new website, including navigation, search functionality, content, and visual design. Your opinion is essential to helping us provide the best online experience possible. Your comments and answers will be directed to DoDEA’s internet team so please base your responses only on your experience with the new DoDEA’s family of websites.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.





















































































Sheet 2: Model Qsts

Model Name
DoDEA



Red & Strike-Through: Delete
Model ID
Jt1hQxogg5kcwYAspQlQhQ4C



Underlined & Italicized: Re-order
Partitioned
Yes



Pink: Addition
Date
(9/25/2014)



Blue: Reword











Label Element Questions
Label Satisfaction Questions
Label Future Behaviors






Navigation (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Navigation - Organized Please rate how well the site is organized. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to DoDEA.edu?
2 Navigation - Options Please rate the options available for navigating this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Navigation - Layout Please rate how well the site layout helps you find what you need. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend How likely are you to recommend DoDEA.edu to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Primary Resource How likely are you to use DoDEA.edu as your primary resource for getting information about DoDEA and its schools?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






6 Site Performance -Errors Please rate the ability to load pages without getting error messages on this site.








Site Information (1=Poor, 10=Excellent, Don't Know)






7 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.






8 Site Information - Understandable Please rate how understandable this site’s information is.






9 Site Information - Answers Please rate how well the site’s information provides answers to your questions.








Look and Feel (1=Poor, 10=Excellent, Don't Know)






10 Look and Feel - Appeal Please rate the visual appeal of this site.






11 Look and Feel - Balance Please rate the balance of graphics and text on this site.






12 Look and Feel - Readability Please rate the readability of the pages on this site.








Information Browsing (1=Poor, 10=Excellent, Don't Know)






13 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.






14 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.






15 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Sheet 3: Current CQs

Model Name DoDEA


Red & Strike-Through: Delete

Model ID Jt1hQxogg5kcwYAspQlQhQ4C


Underlined & Italicized: Re-order
Partitioned Yes


Pink: Addition
Date (10/02/2014)


Blue: Reword









QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
LNH5513Q001
In the last 30 days, how many times have you visited DoDEA.edu? This is my first time
Y Drop down, select one
Frequency of visits



Once or twice







Three or four times







More than once per week but not every day







Every day




LNH5513Q002
Which best describes your relationship with DoDEA: Student
Y Drop down, select one Skip Logic Group* Relationship



Parent







District/School Administrator B,C






DoDEA Employee







Other (please specify) A



LNH5513Q003 A Please specify other type of relationship with DoDEA.

N Text area, no char limit Skip Logic Group* Other relationship
LNH5513Q004 B How important is the web as a communications tool for you as an administrator? 1=Not important
Y Radio button, scale, has don't know Skip Logic Group* Web importance



2







3







4







5







6







7







8







9







10=Very Important







Don't know




LNH5513Q005 C Is the new DoDEA Web Content Management System (WCMS) implemented in your Area, District or School? Yes D,E Y Radio button, one-up vertical Skip Logic Group* WCMS



No







I don’t know




LNH5513Q006 D Has the WCMS facilitated content dissemination to the web, made it easier to publish content? Yes
Y Radio button, one-up vertical Skip Logic Group* WCMS dissemination



No




LNH5513Q007 E Is managing a website – with or without the WCMS for your District or School too much of a burden? Yes F Y Radio button, one-up vertical Skip Logic Group* WCMS Manage website



No



LNH5513Q008 F Would you be opposed to DoDEA managing your website centrally with you providing content/change requests via a centralized ticket system? Yes
Y Radio button, one-up vertical Skip Logic Group* WCMS centralized ticket system



No



LNH5513Q009
Which region of the world did you visit us from? Americas
Y Drop down, select one
Region



Europe







Pacific







Other




LNH5513Q010
What was your primary reason for visiting DoDEA.edu? Please select up to three. Find forms
Y Checkbox, one-up vertical Skip Logic Group* Primary reason



Find a specific document







Find contact information







Look for and apply for a job







Look for information about a specific school







Learn more about DoDEA







Research a specific issue or question







Learn how to enroll in a DoDEA school







Learn more about DoDEA’s curriculum







Find student enrollment data







Research a DoDEA regulation or policy







Consult the Administrator’s Guide







Other (please specify) A



LNH5513Q011 A Please specify other reason for visiting DoDEA.edu.

N Text area, no char limit Skip Logic Group* Other primary reason
LNH5513Q012
Is DoDEA.edu your primary vehicle for obtaining school information? Yes
Y Drop down, select one
Primary vehicle



No




LNH5513Q013
Where you able to accomplish your goal/find what you were looking for in visiting DoDEA.edu today? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish goal



Partially







No A,B



LNH5513Q014 A Please tell us what factors prevented you from accomplishing your goal?

N Text area, no char limit Skip Logic Group* Did not accomplish goal
LNH5513Q015 B What type of information were you unable to find?

N Text area, no char limit Skip Logic Group* Info not found
LNH5513Q016
How did you look for the information you wanted/needed on DoDEA.edu? Used the global navigation menu at the top of the page
Y Radio button, one-up vertical Skip Logic Group* How look for info



Used the “Find your School” feature C






Used “Resources” links in middle of the homepage







Used the “Site Search” feature B






Used the left navigation on a school page







Other (please specify) A



LNH5513Q017 A Please specify other way of looking for information wanted/needed.

N Text area, no char limit Skip Logic Group* Other way looking for info
LNH5513Q018 B Please rate the Site Search feature on the following items:
Location of search box throughout the site
1=Poor
Y Radio button, scale, has don't know Skip Logic Group* Location of search



2







3







4







5







6







7







8







9







10=Excellent







Don't know




LNH5513Q019 B Relevancy of search results 1=Poor
Y Radio button, scale, has don't know Skip Logic Group* Relevancy of search results



2






3






4






5






6






7






8






9






10=Excellent






Don't know



LNH5513Q020 B Organization of search results 1=Poor
Y Radio button, scale, has don't know Skip Logic Group* Organization of search results



2






3






4






5






6






7






8






9






10=Excellent






Don't know



LNH5513Q021 C Please rate the Find your School feature on the following items:
Location of Find your School widget
1=Poor
Y Radio button, scale, has don't know Skip Logic Group* Location of school widget



2






3






4






5






6






7






8






9






10=Excellent






Don't know



LNH5513Q022 C Relevancy of search results 1=Poor
Y Radio button, scale, has don't know Skip Logic Group* Relevancy of school results



2






3






4






5






6






7






8






9






10=Excellent






Don't know



LNH5513Q023 C Organization of search results 1=Poor
Y Radio button, scale, has don't know Skip Logic Group* Organization of school results



2






3






4






5






6






7






8






9






10=Excellent






Don't know



LNH5513Q024
Please indicate the statement you agree with on Content quality and relevancy. Information is clear
Y Checkbox, one-up vertical
Content



Content is relevant







Content is easy to read







Content is up-to-date







I don’t agree with any of the above




LNH5513Q025
What can we specifically do to improve DoDEA.edu to better serve your needs in the future?

N Text area, no char limit
Improvement
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