883 2014 883 DHS CIS Citizenship Resource Center
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2014 883 DHS CIS Citizenship Resource Center.xlsx
2014 882 CMS Medicare - 2014 891 Treasury Direct v2
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Custom Qsts
Custom Qsts (7-12-13)
Overview
Model QstsCustom Qsts
Custom Qsts (7-12-13)
Sheet 1: Model Qsts
| Model Instance Name: | ||||||
| Citizenship Resource Center | ||||||
| MID: QcUxIRJBEE4YQYIYgoJY1g== | ||||||
| Date: | 11/18/2010 | |||||
| Citizenship Resource Center Satisfaction Survey | ||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | ||||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Likelihood to Return (1=Very Unlikely, 10=Very Likely) | ||||
| 1 | Please rate the accuracy of information on the Citizenship Resource Center. | 18 | What is your overall satisfaction with the Citizenship Resource Center? | 21 | How likely are you to return to the Citizenship Resource Center? | |
| 2 | Please rate the quality of information on the Citizenship Resource Center. | 19 | How well does the Citizenship Resource Center meet your expectations? | Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Please rate the freshness of content on the Citizenship Resource Center. | 20 | How does the Citizenship Resource Center compare to your idea of an ideal website? | 22 | How likely are you to recommend the Citizenship Resource Center to someone else? | |
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||
| 4 | Please rate the visual appeal of the Citizenship Resource Center. | 23 | How likely are you to use the Citizenship Resource Center as your primary resource for obtaining information about citizenship? | |||
| 5 | Please rate the balance of graphics and text on the Citizenship Resource Center. | |||||
| 6 | Please rate the readability of the pages on the Citizenship Resource Center. | |||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | 
|
|
||||
| 7 | Please rate how well the Citizenship Resource Center is organized. | |||||
| 8 | Please rate the options available for navigating the Citizenship Resource Center. | |||||
| 9 | Please rate how well the Citizenship Resource Center layout helps you find what you are looking for. | |||||
| 10 | Please rate the number of clicks to get where you want on the Citizenship Resource Center. | |||||
| Search (1=Poor, 10=Excellent, Don't Know) | ||||||
| 11 | Please rate the relevance of search results on the Citizenship Resource Center. | |||||
| 12 | Please rate the organization of search results on the Citizenship Resource Center. | |||||
| 13 | Please rate how well the search results help you decide what to select. | |||||
| 14 | Please rate how well the search feature helps you to narrow the results to find what you want. | |||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||
| 15 | Please rate how quickly pages load on the Citizenship Resource Center. | |||||
| 16 | Please rate the consistency of speed from page to page on the Citizenship Resource Center. | |||||
| 17 | Please rate the ability to load pages without getting error messages on the Citizenship Resource Center. | |||||
Sheet 2: Custom Qsts
| Model Instance Name: | |||||||||
| Citizenship Resource Center | underlined & italicized: RE-ORDER | ||||||||
| MID: QcUxIRJBEE4YQYIYgoJY1g== | pink: ADDITION | ||||||||
| Date: 7/11/2013 | blue + -->: REWORDING | ||||||||
| Citizenship Resource Center CUSTOM QUESTION LIST | |||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| EDO08676 | How often do you visit the Citizenship Resource Center? | First time | Drop down, select one | S | Y | Frequency | |||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| EDO08677 | How did you hear about us? | USCIS website | Checkbox, one-up vertical | M | Y | OPS Group | Source | ||
| Online ad/media | |||||||||
| Offline ad (print, radio, television) | |||||||||
| Brochure/publication | |||||||||
| Public event | |||||||||
| USCIS Official | |||||||||
| Word-of-mouth | |||||||||
| Family/Friends | |||||||||
| Community Organization | |||||||||
| Citizenship class | |||||||||
| Other, please specify: | A | ||||||||
| EDO08678 | A | Other source | Text field, <100 char | Other source | |||||
| EDO08679 | What best describes your role when coming to the Citizenship Resource Center? | Naturalization applicant/permanent resident | Radio button, one-up vertical | S | Y | OPS Group | Role | ||
| Family or friend of a naturalization applicant/permanent resident | |||||||||
| Adult educator/teacher | |||||||||
| Volunteer | |||||||||
| Immigrant-serving organization staff | |||||||||
| State or local government employee | |||||||||
| Attorney | |||||||||
| USCIS employee | |||||||||
| Other, please specify: | A | ||||||||
| EDO08680 | A | Other role | Text field, <100 char | N | Other role | ||||
| EDO08681 | What area of the Citizenship Resource Center are you primarily visiting today? | Learners | Radio button, one-up vertical | S | Y | OPS Group | Area Visited | ||
| Teachers | |||||||||
| Organizations | |||||||||
| Other Languages | |||||||||
| Other, please specify: | A | ||||||||
| EDO08682 | A | Other area visited | Text field, <100 char | N | Other area | ||||
| EDO08683 | What is your primary reason for visiting the Citizenship Resource Center today? | Just browsing | Radio button, one-up vertical | S | Y | Skip Logic Group | Primary Reason | ||
| Learn about the Citizenship Resource Center | |||||||||
| Learn about naturalization | |||||||||
| Apply for citizenship | |||||||||
| Study for the test | |||||||||
| Find free information events | |||||||||
| Learn about citizenship rights and responsibilities | |||||||||
| Find classroom tools (for professionals) | |||||||||
| Learn about current USCIS grant opportunities | |||||||||
| Find links to program administration, professional development, and training resources | |||||||||
| Find a citizenship class | |||||||||
| Other, please specify: | A | ||||||||
| EDO08684 | A | Other primary reason | Text area, no char limit | N | Other reason | ||||
| EDO08685 | If you were looking for a specific resource, please tell us which resource(s) were you trying to locate? | Text area, no char limit | Y | Resource | |||||
| EDO08686 | What method do you primarily use to find information on the Citizenship Resource Center? | Site's search feature | B,C | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Top navigation bar | E | ||||||||
| Links in the page | G | ||||||||
| Site map | |||||||||
| Other, please specify: | A | ||||||||
| EDO08687 | A | Other method | Text field, <100 char | N | Other method | ||||
| ACQDom0006690 | B | What search terms did you use today to find what you were looking for? | Search Terms | ||||||
| ACQDom0006691 | C | If you used the site's search feature today, did you have any difficulties with the search? | No difficulty encountered | Checkbox, one-up vertical | M | N | Skip Logic Group | Search Difficulty | |
| Search results were not helpful | |||||||||
| Returned too many results | |||||||||
| Returned not enough results | |||||||||
| Returned no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | D | ||||||||
| ACQDom0006694 | D | Other search difficulty | Text area, no char limit | N | Other search diff | ||||
| ACQDom0006692 | E | If you used the top navigational bar today, did you have any difficulties with the navigation? | No difficulty encountered | Checkbox, one-up vertical | M | N | Skip Logic Group | Navigational Difficulty | |
| Too many navigational choices | |||||||||
| Navigation bar did not take me where I expected | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Navigation bar did not support what I was trying to accomplish | |||||||||
| Would often feel lost, and did not know where I was on your site | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Could not navigate back to previous information | |||||||||
| Other, please specify: | F | ||||||||
| ACQDom0006695 | F | Other navigation difficulty | Text area, no char limit | N | Other nav diff | ||||
| ACQDom0006693 | G | If you used links today, did you have any difficulties with the links? | No difficulty encountered | Checkbox, one-up vertical | M | N | Skip Logic Group | Links Difficulty | |
| Too many links | |||||||||
| Links did not take me where I expected | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Links did not support what I was trying to accomplish | |||||||||
| Would often feel lost, and did not know where I was on your site | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Could not navigate back to previous information | |||||||||
| Other, please specify: | H | ||||||||
| ACQDom0006696 | H | Other difficulty with links | Text area, no char limit | N | Other link diff | ||||
| EDO08688 | Did you find what you were looking for today? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find info | ||
| Partially | |||||||||
| Still looking | A | ||||||||
| No | A | ||||||||
| EDO08689 | A | If you were unable to find what you were looking for, please specify the information you were trying to find. | Text area, no char limit | N | Info not found | ||||
| EDO08690 | If you could make one improvement to the Citizenship Resource Center, what would it be? | Text area, no char limit | N | Improvement | |||||
| EDO08691 | In which state do you reside? | Outside of US | Drop down, select one | S | Y | OPS Group | State | ||
| Alabama | |||||||||
| Alaska | |||||||||
| Arizona | |||||||||
| Arkansas | |||||||||
| California | |||||||||
| Colorado | |||||||||
| Connecticut | |||||||||
| Delaware | |||||||||
| District of Columbia | |||||||||
| Florida | |||||||||
| Georgia | |||||||||
| Hawaii | |||||||||
| Idaho | |||||||||
| Illinois | |||||||||
| Indiana | |||||||||
| Iowa | |||||||||
| Kansas | |||||||||
| Kentucky | |||||||||
| Louisiana | |||||||||
| Maine | |||||||||
| Maryland | |||||||||
| Massachusetts | |||||||||
| Michigan | |||||||||
| Minnesota | |||||||||
| Mississippi | |||||||||
| Missouri | |||||||||
| Montana | |||||||||
| Nebraska | |||||||||
| Nevada | |||||||||
| New Hampshire | |||||||||
| New Jersey | |||||||||
| New Mexico | |||||||||
| New York | |||||||||
| North Carolina | |||||||||
| North Dakota | |||||||||
| Ohio | |||||||||
| Oklahoma | |||||||||
| Oregon | |||||||||
| Pennsylvania | |||||||||
| Rhode Island | |||||||||
| South Carolina | |||||||||
| South Dakota | |||||||||
| Tennessee | |||||||||
| Texas | |||||||||
| Utah | |||||||||
| Vermont | |||||||||
| Virginia | |||||||||
| Washington | |||||||||
| West Virginia | |||||||||
| Wisconsin | |||||||||
| Wyoming | |||||||||
| American Samoa | |||||||||
| Guam | |||||||||
| Puerto Rico | |||||||||
| U.S. Virgin Islands | |||||||||
| Northern Mariana Islands | |||||||||
| Other, please specify: | A | ||||||||
| EDO08692 | A | Other location | Text field, <100 char | N | Other location | ||||
| CJI6206 | What is your gender? | Female | Radio button, one-up vertical | S | N | Gender | |||
| Male | |||||||||
| CJI6207 | Please select the category that includes your age? | 17 and under | Drop down, select one | S | N | Age | |||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 and over | |||||||||
| CJI6208 | Which of the following best describes the highest level of education you have completed? | Current middle or high school student | Drop down, select one | S | N | Education | |||
| Did not complete high school | |||||||||
| High school graduate | |||||||||
| Vocational school | |||||||||
| College/university graduate | |||||||||
| Some postgraduate school | |||||||||
| Masters/professional degree | |||||||||
| Doctoral Degree | |||||||||
| CJI6209 | What is your country of birth? | United States of America | Drop down, select one | S | N | Location | |||
| Afghanistan | |||||||||
| Albania | |||||||||
| Algeria | |||||||||
| American Somoa | |||||||||
| Andorra | |||||||||
| Angola | |||||||||
| Anguilla | |||||||||
| Antarctica | |||||||||
| Antigua and Barbuda | |||||||||
| Argentina | |||||||||
| Armenia | |||||||||
| Aruba | |||||||||
| Australia | |||||||||
| Austria | |||||||||
| Azerbaijan | |||||||||
| Bahamas | |||||||||
| Bahrain | |||||||||
| Bangladesh | |||||||||
| Barbados | |||||||||
| Belarus | |||||||||
| Belgium | |||||||||
| Belize | |||||||||
| Benin | |||||||||
| Bermuda | |||||||||
| Bhutan | |||||||||
| Bolivia | |||||||||
| Bosnia and Herzegovina | |||||||||
| Botswana | |||||||||
| Brazil | |||||||||
| Brunei Darussalam | |||||||||
| Bulgaria | |||||||||
| Burkina Faso | |||||||||
| Burundi | |||||||||
| Cambodia | |||||||||
| Cameroon | |||||||||
| Canada | |||||||||
| Cape Verde | |||||||||
| Cayman Islands | |||||||||
| Central African Republic | |||||||||
| Chad | |||||||||
| Chile | |||||||||
| China | |||||||||
| Christmas Island | |||||||||
| Cocos (Keeling) Islands | |||||||||
| Colombia | |||||||||
| Comoros | |||||||||
| Democratic Republic of the Congo (Kinshasa) | |||||||||
| Congo, Republic of (Brazzaville) | |||||||||
| Cook Islands | |||||||||
| Costa Rica | |||||||||
| Côte d'Ivoire | |||||||||
| Croatia | |||||||||
| Cuba | |||||||||
| Cyprus | |||||||||
| Czech Republic | |||||||||
| Denmark | |||||||||
| Djibouti | |||||||||
| Dominica | |||||||||
| Dominican Republic | |||||||||
| East Timor (Timor-Leste) | |||||||||
| Ecuador | |||||||||
| Egypt | |||||||||
| El Salvador | |||||||||
| Equatorial Guinea | |||||||||
| Eritrea | |||||||||
| Estonia | |||||||||
| Ethiopia | |||||||||
| Falkland Islands | |||||||||
| Faroe Islands | |||||||||
| Fiji | |||||||||
| Finland | |||||||||
| France | |||||||||
| French Guiana | |||||||||
| French Polynesia | |||||||||
| French Southern Territories | |||||||||
| Gabon | |||||||||
| Gambia | |||||||||
| Georgia | |||||||||
| Germany | |||||||||
| Ghana | |||||||||
| Gibraltar | |||||||||
| Greece | |||||||||
| Greenland | |||||||||
| Grenada | |||||||||
| Guadeloupe | |||||||||
| Guam | |||||||||
| Guatemala | |||||||||
| Guinea | |||||||||
| Guinea-Bissau | |||||||||
| Guyana | |||||||||
| Haiti | |||||||||
| Holy See | |||||||||
| Honduras | |||||||||
| Hong Kong | |||||||||
| Hungary | |||||||||
| Iceland | |||||||||
| India | |||||||||
| Indonesia | |||||||||
| Iran (Islamic Republic of) | |||||||||
| Iraq | |||||||||
| Ireland | |||||||||
| Israel | |||||||||
| Italy | |||||||||
| Jamaica | |||||||||
| Japan | |||||||||
| Jordan | |||||||||
| Kazakhstan | |||||||||
| Kenya | |||||||||
| Kiribati | |||||||||
| Korea, Democratic People's Republic (North Korea) | |||||||||
| Korea, Republic of (South Korea) | |||||||||
| Kosovo | |||||||||
| Kuwait | |||||||||
| Kyrgyzstan | |||||||||
| Lao People's Democratic Republic | |||||||||
| Latvia | |||||||||
| Lebanon | |||||||||
| Lesotho | |||||||||
| Liberia | |||||||||
| Libya | |||||||||
| Liechtenstein | |||||||||
| Lithuania | |||||||||
| Luxembourg | |||||||||
| Macau | |||||||||
| Macedonia , Republic of | |||||||||
| Madagascar | |||||||||
| Malawi | |||||||||
| Malaysia | |||||||||
| Maldives | |||||||||
| Mali | |||||||||
| Malta | |||||||||
| Marshall Islands | |||||||||
| Martinique | |||||||||
| Mauritania | |||||||||
| Mauritius | |||||||||
| Mayotte | |||||||||
| Mexico | |||||||||
| Micronesia (Federated States of) | |||||||||
| Moldova, Republic of | |||||||||
| Monaco | |||||||||
| Mongolia | |||||||||
| Montenegro | |||||||||
| Montserrat | |||||||||
| Morocco | |||||||||
| Mozambique | |||||||||
| Myanmar, Burma | |||||||||
| Namibia | |||||||||
| Nauru | |||||||||
| Nepal | |||||||||
| Netherlands | |||||||||
| Netherlands Antilles | |||||||||
| New Caledonia | |||||||||
| New Zealand | |||||||||
| Nicaragua | |||||||||
| Niger | |||||||||
| Nigeria | |||||||||
| Niue | |||||||||
| Northern Mariana Islands | |||||||||
| Norway | |||||||||
| Oman | |||||||||
| Pakistan | |||||||||
| Palau | |||||||||
| Palestinian territories | |||||||||
| Panama | |||||||||
| Papua New Guinea | |||||||||
| Paraguay | |||||||||
| Peru | |||||||||
| Philippines | |||||||||
| Pitcairn Island | |||||||||
| Poland | |||||||||
| Portugal | |||||||||
| Puerto Rico | |||||||||
| Qatar | |||||||||
| Reunion Island | |||||||||
| Romania | |||||||||
| Russian Federation | |||||||||
| Rwanda | |||||||||
| Saint Kitts and Nevis | |||||||||
| Saint Lucia | |||||||||
| Saint Vincent and the Grenadines | |||||||||
| Samoa | |||||||||
| San Marino | |||||||||
| Sao Tome and Principe | |||||||||
| Saudi Arabia | |||||||||
| Senegal | |||||||||
| Serbia | |||||||||
| Seychelles | |||||||||
| Sierra Leone | |||||||||
| Singapore | |||||||||
| Slovakia (Slovak Republic) | |||||||||
| Slovenia | |||||||||
| Solomon Islands | |||||||||
| Somalia | |||||||||
| South Africa | |||||||||
| South Sudan | |||||||||
| Spain | |||||||||
| Sri Lanka | |||||||||
| Sudan | |||||||||
| Suriname | |||||||||
| Swaziland | |||||||||
| Sweden | |||||||||
| Switzerland | |||||||||
| Syria, Syrian Arab Republic | |||||||||
| Taiwan (Republic of China) | |||||||||
| Tajikistan | |||||||||
| Tanzania | |||||||||
| Thailand | |||||||||
| Tibet | |||||||||
| Togo | |||||||||
| Tokelau | |||||||||
| Tonga | |||||||||
| Trinidad and Tobago | |||||||||
| Tunisia | |||||||||
| Turkey | |||||||||
| Turkmenistan | |||||||||
| Turks and Caicos Islands | |||||||||
| Tuvalu | |||||||||
| Uganda | |||||||||
| Ukraine | |||||||||
| United Arab Emirates | |||||||||
| United Kingdom | |||||||||
| Uruguay | |||||||||
| Uzbekistan | |||||||||
| Vanuatu | |||||||||
| Vatican City State (Holy See) | |||||||||
| Venezuela | |||||||||
| Vietnam | |||||||||
| Virgin Islands (British) | |||||||||
| Virgin Islands (U.S.) | |||||||||
| Wallis and Futuna Islands | |||||||||
| Western Sahara | |||||||||
| Yemen | |||||||||
| Zambia | |||||||||
| Zimbabwe | |||||||||
Sheet 3: Custom Qsts (7-12-13)
| Model Instance Name: | |||||||||
| Citizenship Resource Center | underlined & italicized: RE-ORDER | ||||||||
| MID: QcUxIRJBEE4YQYIYgoJY1g== | pink: ADDITION | ||||||||
| Date: 7/11/2013 | blue + -->: REWORDING | ||||||||
| Citizenship Resource Center CUSTOM QUESTION LIST | |||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| EDO08676 | How often do you visit the Citizenship Resource Center? | First time | Drop down, select one | S | Y | Frequency | |||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| EDO08677 | How did you hear about us? | USCIS website | Checkbox, one-up vertical | M | Y | OPS Group | Source | ||
| Online ad/media | |||||||||
| Offline ad (print, radio, television) | |||||||||
| Brochure/publication | |||||||||
| Public event | |||||||||
| USCIS Official | |||||||||
| Word-of-mouth | |||||||||
| Family/Friends | |||||||||
| Community Organization | |||||||||
| Citizenship class | |||||||||
| Other, please specify: | A | ||||||||
| EDO08678 | A | Other source | Text field, <100 char | Other source | |||||
| EDO08679 | What best describes your role when coming to the Citizenship Resource Center? | Naturalization applicant/permanent resident | Radio button, one-up vertical | S | Y | OPS Group | Role | ||
| Family or friend of a naturalization applicant/permanent resident | |||||||||
| Adult educator/teacher | |||||||||
| Volunteer | |||||||||
| Immigrant-serving organization staff | |||||||||
| State or local government employee | |||||||||
| Attorney | |||||||||
| USCIS employee | |||||||||
| Other, please specify: | A | ||||||||
| EDO08680 | A | Other role | Text field, <100 char | N | Other role | ||||
| EDO08681 | What area of the Citizenship Resource Center are you primarily visiting today? | Learners | Radio button, one-up vertical | S | Y | OPS Group | Area Visited | ||
| Teachers | |||||||||
| Organizations | |||||||||
| Other Languages | |||||||||
| Other, please specify: | A | ||||||||
| EDO08682 | A | Other area visited | Text field, <100 char | N | Other area | ||||
| EDO08683 | What is your primary reason for visiting the Citizenship Resource Center today? | Just browsing | Radio button, one-up vertical | S | Y | Skip Logic Group | Primary Reason | ||
| Learn about the Citizenship Resource Center | |||||||||
| Learn about naturalization | |||||||||
| Apply for citizenship | |||||||||
| Study for the test | |||||||||
| Find free information events | |||||||||
| Learn about citizenship rights and responsibilities | |||||||||
| Find classroom tools (for professionals) | |||||||||
| Learn about current USCIS grant opportunities | |||||||||
| Find links to program administration, professional development, and training resources | |||||||||
| Find a citizenship class | |||||||||
| Other, please specify: | A | ||||||||
| EDO08684 | A | Other primary reason | Text area, no char limit | N | Other reason | ||||
| EDO08685 | If you were looking for a specific resource, please tell us which resource(s) were you trying to locate? | Text area, no char limit | Y | Resource | |||||
| EDO08686 | What method do you primarily use to find information on the Citizenship Resource Center? | Site's search feature | B,C | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Top navigation bar | E | ||||||||
| Links in the page | G | ||||||||
| Site map | |||||||||
| Other, please specify: | A | ||||||||
| EDO08687 | A | Other method | Text field, <100 char | N | Other method | ||||
| ACQDom0006690 | B | What search terms did you use today to find what you were looking for? | Search Terms | ||||||
| ACQDom0006691 | C | If you used the site's search feature today, did you have any difficulties with the search? | No difficulty encountered | Checkbox, one-up vertical | M | N | Skip Logic Group | Search Difficulty | |
| Search results were not helpful | |||||||||
| Returned too many results | |||||||||
| Returned not enough results | |||||||||
| Returned no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | D | ||||||||
| ACQDom0006694 | D | Other search difficulty | Text area, no char limit | N | Other search diff | ||||
| ACQDom0006692 | E | If you used the top navigational bar today, did you have any difficulties with the navigation? | No difficulty encountered | Checkbox, one-up vertical | M | N | Skip Logic Group | Navigational Difficulty | |
| Too many navigational choices | |||||||||
| Navigation bar did not take me where I expected | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Navigation bar did not support what I was trying to accomplish | |||||||||
| Would often feel lost, and did not know where I was on your site | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Could not navigate back to previous information | |||||||||
| Other, please specify: | F | ||||||||
| ACQDom0006695 | F | Other navigation difficulty | Text area, no char limit | N | Other nav diff | ||||
| ACQDom0006693 | G | If you used links today, did you have any difficulties with the links? | No difficulty encountered | Checkbox, one-up vertical | M | N | Skip Logic Group | Links Difficulty | |
| Too many links | |||||||||
| Links did not take me where I expected | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Links did not support what I was trying to accomplish | |||||||||
| Would often feel lost, and did not know where I was on your site | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Could not navigate back to previous information | |||||||||
| Other, please specify: | H | ||||||||
| ACQDom0006696 | H | Other difficulty with links | Text area, no char limit | N | Other link diff | ||||
| EDO08688 | Did you find what you were looking for today? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find info | ||
| Partially | |||||||||
| Still looking | A | ||||||||
| No | A | ||||||||
| EDO08689 | A | If you were unable to find what you were looking for, please specify the information you were trying to find. | Text area, no char limit | N | Info not found | ||||
| EDO08690 | If you could make one improvement to the Citizenship Resource Center, what would it be? | Text area, no char limit | N | Improvement | |||||
| EDO08691 | In which state do you reside? | Outside of US | Drop down, select one | S | Y | OPS Group | State | ||
| Alabama | |||||||||
| Alaska | |||||||||
| Arizona | |||||||||
| Arkansas | |||||||||
| California | |||||||||
| Colorado | |||||||||
| Connecticut | |||||||||
| Delaware | |||||||||
| District of Columbia | |||||||||
| Florida | |||||||||
| Georgia | |||||||||
| Hawaii | |||||||||
| Idaho | |||||||||
| Illinois | |||||||||
| Indiana | |||||||||
| Iowa | |||||||||
| Kansas | |||||||||
| Kentucky | |||||||||
| Louisiana | |||||||||
| Maine | |||||||||
| Maryland | |||||||||
| Massachusetts | |||||||||
| Michigan | |||||||||
| Minnesota | |||||||||
| Mississippi | |||||||||
| Missouri | |||||||||
| Montana | |||||||||
| Nebraska | |||||||||
| Nevada | |||||||||
| New Hampshire | |||||||||
| New Jersey | |||||||||
| New Mexico | |||||||||
| New York | |||||||||
| North Carolina | |||||||||
| North Dakota | |||||||||
| Ohio | |||||||||
| Oklahoma | |||||||||
| Oregon | |||||||||
| Pennsylvania | |||||||||
| Rhode Island | |||||||||
| South Carolina | |||||||||
| South Dakota | |||||||||
| Tennessee | |||||||||
| Texas | |||||||||
| Utah | |||||||||
| Vermont | |||||||||
| Virginia | |||||||||
| Washington | |||||||||
| West Virginia | |||||||||
| Wisconsin | |||||||||
| Wyoming | |||||||||
| American Samoa | |||||||||
| Guam | |||||||||
| Puerto Rico | |||||||||
| U.S. Virgin Islands | |||||||||
| Northern Mariana Islands | |||||||||
| Other, please specify: | A | ||||||||
| EDO08692 | A | Other location | Text field, <100 char | N | Other location | ||||
| CJI6206 | What is your gender? | Female | Radio button, one-up vertical | S | N | Gender | |||
| Male | |||||||||
| CJI6207 | Please select the category that includes your age? | 17 and under | Drop down, select one | S | N | Age | |||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 and over | |||||||||
| CJI6208 | Which of the following best describes the highest level of education you have completed? | Current middle or high school student | Drop down, select one | S | N | Education | |||
| Did not complete high school | |||||||||
| High school graduate | |||||||||
| Vocational school | |||||||||
| College/university graduate | |||||||||
| Some postgraduate school | |||||||||
| Masters/professional degree | |||||||||
| Doctoral Degree | |||||||||
| CJI6209 | What is your country of birth? | United States of America | Drop down, select one | S | N | Location | |||
| Afghanistan | |||||||||
| Albania | |||||||||
| Algeria | |||||||||
| American Somoa | |||||||||
| Andorra | |||||||||
| Angola | |||||||||
| Anguilla | |||||||||
| Antarctica | |||||||||
| Antigua and Barbuda | |||||||||
| Argentina | |||||||||
| Armenia | |||||||||
| Aruba | |||||||||
| Australia | |||||||||
| Austria | |||||||||
| Azerbaijan | |||||||||
| Bahamas | |||||||||
| Bahrain | |||||||||
| Bangladesh | |||||||||
| Barbados | |||||||||
| Belarus | |||||||||
| Belgium | |||||||||
| Belize | |||||||||
| Benin | |||||||||
| Bermuda | |||||||||
| Bhutan | |||||||||
| Bolivia | |||||||||
| Bosnia and Herzegovina | |||||||||
| Botswana | |||||||||
| Brazil | |||||||||
| Brunei Darussalam | |||||||||
| Bulgaria | |||||||||
| Burkina Faso | |||||||||
| Burundi | |||||||||
| Cambodia | |||||||||
| Cameroon | |||||||||
| Canada | |||||||||
| Cape Verde | |||||||||
| Cayman Islands | |||||||||
| Central African Republic | |||||||||
| Chad | |||||||||
| Chile | |||||||||
| China | |||||||||
| Christmas Island | |||||||||
| Cocos (Keeling) Islands | |||||||||
| Colombia | |||||||||
| Comoros | |||||||||
| Democratic Republic of the Congo (Kinshasa) | |||||||||
| Congo, Republic of (Brazzaville) | |||||||||
| Cook Islands | |||||||||
| Costa Rica | |||||||||
| Côte d'Ivoire | |||||||||
| Croatia | |||||||||
| Cuba | |||||||||
| Cyprus | |||||||||
| Czech Republic | |||||||||
| Denmark | |||||||||
| Djibouti | |||||||||
| Dominica | |||||||||
| Dominican Republic | |||||||||
| East Timor (Timor-Leste) | |||||||||
| Ecuador | |||||||||
| Egypt | |||||||||
| El Salvador | |||||||||
| Equatorial Guinea | |||||||||
| Eritrea | |||||||||
| Estonia | |||||||||
| Ethiopia | |||||||||
| Falkland Islands | |||||||||
| Faroe Islands | |||||||||
| Fiji | |||||||||
| Finland | |||||||||
| France | |||||||||
| French Guiana | |||||||||
| French Polynesia | |||||||||
| French Southern Territories | |||||||||
| Gabon | |||||||||
| Gambia | |||||||||
| Georgia | |||||||||
| Germany | |||||||||
| Ghana | |||||||||
| Gibraltar | |||||||||
| Greece | |||||||||
| Greenland | |||||||||
| Grenada | |||||||||
| Guadeloupe | |||||||||
| Guam | |||||||||
| Guatemala | |||||||||
| Guinea | |||||||||
| Guinea-Bissau | |||||||||
| Guyana | |||||||||
| Haiti | |||||||||
| Holy See | |||||||||
| Honduras | |||||||||
| Hong Kong | |||||||||
| Hungary | |||||||||
| Iceland | |||||||||
| India | |||||||||
| Indonesia | |||||||||
| Iran (Islamic Republic of) | |||||||||
| Iraq | |||||||||
| Ireland | |||||||||
| Israel | |||||||||
| Italy | |||||||||
| Jamaica | |||||||||
| Japan | |||||||||
| Jordan | |||||||||
| Kazakhstan | |||||||||
| Kenya | |||||||||
| Kiribati | |||||||||
| Korea, Democratic People's Republic (North Korea) | |||||||||
| Korea, Republic of (South Korea) | |||||||||
| Kosovo | |||||||||
| Kuwait | |||||||||
| Kyrgyzstan | |||||||||
| Lao People's Democratic Republic | |||||||||
| Latvia | |||||||||
| Lebanon | |||||||||
| Lesotho | |||||||||
| Liberia | |||||||||
| Libya | |||||||||
| Liechtenstein | |||||||||
| Lithuania | |||||||||
| Luxembourg | |||||||||
| Macau | |||||||||
| Macedonia , Republic of | |||||||||
| Madagascar | |||||||||
| Malawi | |||||||||
| Malaysia | |||||||||
| Maldives | |||||||||
| Mali | |||||||||
| Malta | |||||||||
| Marshall Islands | |||||||||
| Martinique | |||||||||
| Mauritania | |||||||||
| Mauritius | |||||||||
| Mayotte | |||||||||
| Mexico | |||||||||
| Micronesia (Federated States of) | |||||||||
| Moldova, Republic of | |||||||||
| Monaco | |||||||||
| Mongolia | |||||||||
| Montenegro | |||||||||
| Montserrat | |||||||||
| Morocco | |||||||||
| Mozambique | |||||||||
| Myanmar, Burma | |||||||||
| Namibia | |||||||||
| Nauru | |||||||||
| Nepal | |||||||||
| Netherlands | |||||||||
| Netherlands Antilles | |||||||||
| New Caledonia | |||||||||
| New Zealand | |||||||||
| Nicaragua | |||||||||
| Niger | |||||||||
| Nigeria | |||||||||
| Niue | |||||||||
| Northern Mariana Islands | |||||||||
| Norway | |||||||||
| Oman | |||||||||
| Pakistan | |||||||||
| Palau | |||||||||
| Palestinian territories | |||||||||
| Panama | |||||||||
| Papua New Guinea | |||||||||
| Paraguay | |||||||||
| Peru | |||||||||
| Philippines | |||||||||
| Pitcairn Island | |||||||||
| Poland | |||||||||
| Portugal | |||||||||
| Puerto Rico | |||||||||
| Qatar | |||||||||
| Reunion Island | |||||||||
| Romania | |||||||||
| Russian Federation | |||||||||
| Rwanda | |||||||||
| Saint Kitts and Nevis | |||||||||
| Saint Lucia | |||||||||
| Saint Vincent and the Grenadines | |||||||||
| Samoa | |||||||||
| San Marino | |||||||||
| Sao Tome and Principe | |||||||||
| Saudi Arabia | |||||||||
| Senegal | |||||||||
| Serbia | |||||||||
| Seychelles | |||||||||
| Sierra Leone | |||||||||
| Singapore | |||||||||
| Slovakia (Slovak Republic) | |||||||||
| Slovenia | |||||||||
| Solomon Islands | |||||||||
| Somalia | |||||||||
| South Africa | |||||||||
| South Sudan | |||||||||
| Spain | |||||||||
| Sri Lanka | |||||||||
| Sudan | |||||||||
| Suriname | |||||||||
| Swaziland | |||||||||
| Sweden | |||||||||
| Switzerland | |||||||||
| Syria, Syrian Arab Republic | |||||||||
| Taiwan (Republic of China) | |||||||||
| Tajikistan | |||||||||
| Tanzania | |||||||||
| Thailand | |||||||||
| Tibet | |||||||||
| Togo | |||||||||
| Tokelau | |||||||||
| Tonga | |||||||||
| Trinidad and Tobago | |||||||||
| Tunisia | |||||||||
| Turkey | |||||||||
| Turkmenistan | |||||||||
| Turks and Caicos Islands | |||||||||
| Tuvalu | |||||||||
| Uganda | |||||||||
| Ukraine | |||||||||
| United Arab Emirates | |||||||||
| United Kingdom | |||||||||
| Uruguay | |||||||||
| Uzbekistan | |||||||||
| Vanuatu | |||||||||
| Vatican City State (Holy See) | |||||||||
| Venezuela | |||||||||
| Vietnam | |||||||||
| Virgin Islands (British) | |||||||||
| Virgin Islands (U.S.) | |||||||||
| Wallis and Futuna Islands | |||||||||
| Western Sahara | |||||||||
| Yemen | |||||||||
| Zambia | |||||||||
| Zimbabwe | |||||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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