887 2014 887 Nrc

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 887 NRC.xlsx

2014 882 CMS Medicare - 2014 891 Treasury Direct v2

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Model Qsts 1-6-11
Custom Qsts
Custom Qsts (1-15-14)
Custom Qsts (9-20-13)
Custom Qsts (9-19-13)
Qsts Current (12-14-12)
Custom Qsts (12-29-11)
Custom Qsts 1-5-11


Sheet 1: Current Model Qsts

Model Instance Name:




U.S. NRC Satisfaction Survey v2




MID: UhdBBQptJVk41wssVwc1Iw==



Date: 2/3/2009







U.S. NRC Satisfaction Survey v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

NOTE: All questions under each element are required.
Element questions are partitioned among surveys.

Satisfaction questions are required.
Satisfaction questions appear on all surveys.

Future behaviors may be modified based on your site's objectives.
Future behavior questions appear on all surveys.

REQUIRED ELEMENTS (common to all websites)




Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 24 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
27 How likely are you to return to this site?
2 Please rate the quality of information on this site. 25 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 26 How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
28 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the usefulness of the features provided on this site.

29 How likely are you to use this site as your primary resource for obtaining information from this organization?
5 Please rate the convenience of the features on this site.

30 Future Participation (1=Very Unlikely, 10=Very Likely)
6 Please rate the variety of features on this site.


How likely are you to express your thoughts or ideas to the Nuclear Regulatory Commission in the next 90 days?

Look and Feel (1=Poor, 10=Excellent, Don't Know)

31 Trust (1=Strongly Disagree, 10=Strongly Agree)
7 Please rate the visual appeal of this site.
I can count on the Nuclear Regulatory Commission to act in my best interests.
8 Please rate the balance of graphics and text on this site. I consider the Nuclear Regulatory Commission to be trustworthy.
9 Please rate the readability of the pages on this site. The Nuclear Regulatory Commission can be trusted to do what is right.

Navigation (1=Poor, 10=Excellent, Don't Know)
10 Please rate how well the site is organized.
11 Please rate the options available for navigating this site.

12 Please rate how well the site layout helps you find what you are looking for.



13 Please rate the number of clicks to get where you want on this site.




Search (1=Poor, 10=Excellent, Don't Know)



14 Please rate the relevance of search results on this site.



15 Please rate the organization of search results on this site.



16 Please rate how well the search results help you decide what to select.



17 Please rate how well the search feature helps you to narrow the results to find what you want.




Site Performance (1=Poor, 10=Excellent, Don't Know)



18 Please rate how quickly pages load on this site.



19 Please rate the consistency of speed from page to page on this site.



20 Please rate the ability to load pages without getting error messages on this site.




Online Transparency (1=Poor, 10=Excellent, Don't Know)



21 Please rate how thoroughly this website discloses information about what the Nuclear Regulatory Commission is doing.



22 Please rate how quickly Nuclear Regulatory Commission information is made available on this website.



23 Please rate how well information about the Nuclear Regulatory Commission's actions can be accessed by the public on this website.










Sheet 2: Model Qsts 1-6-11

Model Instance Name:




U.S. NRC Satisfaction Survey v2




MID: UhdBBQptJVk41wssVwc1Iw==



Date: 2/3/2009







U.S. NRC Satisfaction Survey v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

NOTE: All questions under each element are required.
Element questions are partitioned among surveys.

Satisfaction questions are required.
Satisfaction questions appear on all surveys.

Future behaviors may be modified based on your site's objectives.
Future behavior questions appear on all surveys.

REQUIRED ELEMENTS (common to all websites)




Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 24 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
27 How likely are you to return to this site?
2 Please rate the quality of information on this site. 25 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 26 How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
28 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the usefulness of the features provided on this site.

29 How likely are you to use this site as your primary resource for obtaining information from this organization?
5 Please rate the convenience of the features on this site.

30 Future Participation (1=Very Unlikely, 10=Very Likely)
6 Please rate the variety of features on this site.


How likely are you to express your thoughts or ideas to the Nuclear Regulatory Commission in the next 90 days?

Look and Feel (1=Poor, 10=Excellent, Don't Know)

31 Trust (1=Strongly Disagree, 10=Strongly Agree)
7 Please rate the visual appeal of this site.
I can count on the Nuclear Regulatory Commission to act in my best interests.
8 Please rate the balance of graphics and text on this site. I consider the Nuclear Regulatory Commission to be trustworthy.
9 Please rate the readability of the pages on this site. The Nuclear Regulatory Commission can be trusted to do what is right.

Navigation (1=Poor, 10=Excellent, Don't Know) NRC Future Participation (1=Very Unlikely, 10=Very Likely)
10 Please rate how well the site is organized. How likely are you to express your thoughts or ideas to the Nuclear Regulatory Commission through the contact mechanisms provided by this Web site?
11 Please rate the options available for navigating this site.


NRC Trust (1=Strongly Disagree, 10=Strongly Agree)
12 Please rate how well the site layout helps you find what you are looking for.


I can count on the NRC Web site to provide information that is in my best interest.
13 Please rate the number of clicks to get where you want on this site.


I consider the NRC Web site to be trustworthy.

Search (1=Poor, 10=Excellent, Don't Know)


The NRC Web site can be trusted to provide valid information about the agency's activities.
14 Please rate the relevance of search results on this site.



15 Please rate the organization of search results on this site.



16 Please rate how well the search results help you decide what to select.



17 Please rate how well the search feature helps you to narrow the results to find what you want.




Site Performance (1=Poor, 10=Excellent, Don't Know)



18 Please rate how quickly pages load on this site.



19 Please rate the consistency of speed from page to page on this site.



20 Please rate the ability to load pages without getting error messages on this site.




Online Transparency (1=Poor, 10=Excellent, Don't Know)



21 Please rate how thoroughly this website discloses information about what the Nuclear Regulatory Commission is doing.



22 Please rate how quickly Nuclear Regulatory Commission information is made available on this website.



23 Please rate how well information about the Nuclear Regulatory Commission's actions can be accessed by the public on this website.










Sheet 3: Custom Qsts

Model Instance Name: red & strike-through: DELETE





U.S. NRC Satisfaction Survey v2 underlined & italicized: RE-ORDER





MID: UhdBBQptJVk41wssVwc1Iw== pink: ADDITION





Date: 9/19/13 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
EDO03402
How frequently do you visit this site? First time
Dropdown (Select-one) Single Y
Visit Frequency



More than once a day








Daily








About once a week








About once a month








Every 6 months or less





EDO03403
Which role/affiliation best describes you? NRC licensee
Dropdown (Select-one) Single Y
Role



State or local government








International regulatory community








Public interest group








NRC employee








NRC contractor








Other federal employee








Nuclear industry








Member of the public








Law firm








News media








Congress








Researcher








Consultant








Student








Teacher








Other A




EDO03404 A If you answered "Other" above, what other role best describes you?
Open-ended
N
Other role
EDO03405
What is your primary reason for visiting the site today? Find out about NRC
Checkbox One Up Vertical Multi Y
Reason



Read about what NRC does








Read event reports








Research about nuclear reactors








Find information on nuclear materials








Research information on radioactive waste








Find out about public involvement/meetings








Learn about current rulemakings








Report a safety concern








Learn about emergency preparedness








Know about radiation protection








Find employment at NRC








Contact NRC








Get information on license fees








Download NRC forms








Electronically submit documents








News and info








Find out what's new on the website








Other A







Find 10CFR information








Research or review current regulatory requirements, regulations and rules








Find or download NUREG reports








Obtain inspection reports








Find a specific document





EDO03406 A If you answered "Other" above, what is your other primary reason for visiting the site?
Open-ended
N
Other Reason
ACQWro0010103
Did you find what you were looking for? Yes
Radio Button One Up Vertical Single Y
Did you find



No F, C







Partially F, C




ACQWro0010104 F What were you looking for? Please be brief and specific.

Open-ended
N
OE_Unable
ACQWro0010105 C If you were unable to obtain a specific report/document, which of the following best describes why: I was not looking for a specifc report/document.
Radio Button One Up Vertical
N
Unable Report



The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)








Other, please specify: G




ACQWro0010117 G What other reason were you unable to obtain a specific report/document?

Open-ended
N
Other_Unable Report
EDO03410
What source brought you to our site? Search engine
Dropdown (Select-one) Single Y Skip Logic Group Source



NRC Blog, NRC Tweet, NRC YouTube Channel, etc L







Other government site








Site bookmarked








Referral








Printed materials








Media/news story








Other J




ACQhar0020085 J What other source brought you to our site?

Open-ended
N Skip Logic Group Other Source
HAR0038807 L How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? First time
Dropdown (Select-one) Single Y Skip Logic Group NRC SM Frequency



Every 6 months or less








About once a month








About once a week








Daily








More than once a day





ACQOsl0003250
Did you use the search feature(s) during your visit today? Yes, I used the general site search feature K Radio Button, one-up vertical Single Y Skip Logic Group Search Usage



Yes, I used the ADAMS search feature K







Yes, I used both the general site and ADAMS search features K







No








Don't recall





ACQOsl0003251 K Please tell us about your experience with the search feature(s) today. (Please select all that apply.) The search feature(s) met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





ACQOsl0003252 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




ACQOsl0003238 F My issue was:

Text area, no char limit


Other basic issue
ACQOsl0003254 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








I had a different issue with the visual display of results: G




ACQOsl0003240 G My issue was:

Text area, no char limit


Other visual issue
ACQOsl0003237 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








I had a different issue with the search results: H




ACQOsl0003243 H My issue was:

Text area, no char limit


Other results issue
ACQOsl0003239 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



I want advanced search options








I want more sorting/filtering/advanced search options K







I had a different sorting/filtering issue: I




ACQOsl0003253 I My issue was:

Text area, no char limit


Other sorting issue
ACQOsl0003241 K The sorting/filtering/advanced search options I would like are:

Text area, no char limit


Other sorting issue
ACQOsl0003242 E The technical issue I had with search was: Search speed was too slow
Radio button, two-up vertical Single Y




I had the following technical issue: J




ACQOsl0003255 J My issue was:

Text area, no char limit


Other technical issue
EDO03417
What other information would you like to see on the NRC site? (Please specify)
Open-ended
N
Other info wanted
EDO03418
If you could make one improvement to the site, what would it be? No improvements are necessary
Dropdown (Select-one) Single Y
Improvement



Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria








Provide better search results








Improve the direct links, make them more intuitive








Enhance the navigation of the site, make it more user friendly








Make available more detailed information








Make the terminology more understandable








Update information more frequently








Provide better 10CFR information








Provide more documents, specific documents








Offer older NUREGs, regulatory reports, guidelines, rules and regulations








Supply all documents electronically or in PDF format








Have a better site organization, better site map








Other A




EDO03419 A What other improvements would you make to this site?
Open-ended
N
Improvement
EDO03420
Do you have any other comments about our site? (Please specify)
Open-ended
N
Other comments

Sheet 4: Custom Qsts (1-15-14)

Model Instance Name: red & strike-through: DELETE





U.S. NRC Satisfaction Survey v2 underlined & italicized: RE-ORDER





MID: UhdBBQptJVk41wssVwc1Iw== pink: ADDITION





Date: 9/19/13 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
EDO03402
How frequently do you visit this site? First time
Dropdown (Select-one) Single Y
Visit Frequency



More than once a day








Daily








About once a week








About once a month








Every 6 months or less





EDO03403
Which role/affiliation best describes you? NRC licensee
Dropdown (Select-one) Single Y
Role



State or local government








International regulatory community








Public interest group








NRC employee








NRC contractor








Other federal employee








Nuclear industry








Member of the public








Law firm








News media








Congress








Researcher








Consultant








Student








Teacher








Other A




EDO03404 A If you answered "Other" above, what other role best describes you?
Open-ended
N
Other role
EDO03405
What is your primary reason for visiting the site today? Find out about NRC
Checkbox One Up Vertical Multi Y
Reason



Read about what NRC does








Read event reports








Research about nuclear reactors








Find information on nuclear materials








Research information on radioactive waste








Find out about public involvement/meetings








Learn about current rulemakings








Report a safety concern








Learn about emergency preparedness








Know about radiation protection








Find employment at NRC








Contact NRC








Get information on license fees








Download NRC forms








Electronically submit documents








News and info








Find out what's new on the website








Other A







Find 10CFR information








Research or review current regulatory requirements, regulations and rules








Find or download NUREG reports








Obtain inspection reports








Find a specific document





EDO03406 A If you answered "Other" above, what is your other primary reason for visiting the site?
Open-ended
N
Other Reason
ACQWro0010103
Did you find what you were looking for? Yes
Radio Button One Up Vertical Single Y
Did you find



No F, C







Partially F, C




ACQWro0010104 F What were you looking for? Please be brief and specific.

Open-ended
N
OE_Unable
ACQWro0010105 C If you were unable to obtain a specific report/document, which of the following best describes why: I was not looking for a specifc report/document.
Radio Button One Up Vertical
N
Unable Report



The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)








Other, please specify: G




ACQWro0010117 G What other reason were you unable to obtain a specific report/document?

Open-ended
N
Other_Unable Report
EDO03410
What source brought you to our site? Search engine
Dropdown (Select-one) Single Y Skip Logic Group Source



NRC Blog, NRC Tweet, NRC YouTube Channel, etc L







Other government site








Site bookmarked








Referral








Printed materials








Media/news story








Other J




ACQhar0020085 J What other source brought you to our site?

Open-ended
N Skip Logic Group Other Source
HAR0038807 L How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? First time
Dropdown (Select-one) Single Y Skip Logic Group NRC SM Frequency



Every 6 months or less








About once a month








About once a week








Daily








More than once a day





ACQOsl0003250
Did you use the search feature(s) during your visit today? Yes K Radio Button, one-up vertical Single Y Skip Logic Group Search Usage



Yes, I used the general site search feature K







Yes, I used the ADAMS search feature K







Yes, I used both the general site and ADAMS search features K







No








Don't recall





ACQOsl0003251 K Please tell us about your experience with the site's search feature(s) today. (Please select all that apply.) The search feature(s) met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





ACQOsl0003252 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




ACQOsl0003238 F My issue was:

Text area, no char limit


Other basic issue
ACQOsl0003254 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








I had a different issue with the visual display of results: G




ACQOsl0003240 G My issue was:

Text area, no char limit


Other visual issue
ACQOsl0003237 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








I had a different issue with the search results: H




ACQOsl0003243 H My issue was:

Text area, no char limit


Other results issue
ACQOsl0003239 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



I want advanced search options








I want more sorting/filtering/advanced search options K







I had a different sorting/filtering issue: I




ACQOsl0003253 I My issue was:

Text area, no char limit


Other sorting issue
ACQOsl0003241 K The sorting/filtering/advanced search options I would like are:

Text area, no char limit


Other sorting issue
ACQOsl0003242 E The technical issue I had with search was: Search speed was too slow
Radio button, two-up vertical Single Y




I had the following technical issue: J




ACQOsl0003255 J My issue was:

Text area, no char limit


Other technical issue
EDO03417
What other information would you like to see on the NRC site? (Please specify)
Open-ended
N
Other info wanted
EDO03418
If you could make one improvement to the site, what would it be? No improvements are necessary
Dropdown (Select-one) Single Y
Improvement



Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria








Provide better search results








Improve the direct links, make them more intuitive








Enhance the navigation of the site, make it more user friendly








Make available more detailed information








Make the terminology more understandable








Update information more frequently








Provide better 10CFR information








Provide more documents, specific documents








Offer older NUREGs, regulatory reports, guidelines, rules and regulations








Supply all documents electronically or in PDF format








Have a better site organization, better site map








Other A




EDO03419 A What other improvements would you make to this site?
Open-ended
N
Improvement
EDO03420
Do you have any other comments about our site? (Please specify)
Open-ended
N
Other comments

Sheet 5: Custom Qsts (9-20-13)

Model Instance Name: red & strike-through: DELETE





U.S. NRC Satisfaction Survey v2 underlined & italicized: RE-ORDER





MID: UhdBBQptJVk41wssVwc1Iw== pink: ADDITION





Date: 9/19/13 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
EDO03402
How frequently do you visit this site? First time
Dropdown (Select-one) Single Y
Visit Frequency



More than once a day








Daily








About once a week








About once a month








Every 6 months or less





EDO03403
Which role/affiliation best describes you? NRC licensee
Dropdown (Select-one) Single Y
Role



State or local government








International regulatory community








Public interest group








NRC employee








NRC contractor








Other federal employee








Nuclear industry








Member of the public








Law firm








News media








Congress








Researcher








Consultant








Student








Teacher








Other A




EDO03404 A If you answered "Other" above, what other role best describes you?
Open-ended
N
Other role
EDO03405
What is your primary reason for visiting the site today? Find out about NRC
Checkbox One Up Vertical Multi Y
Reason



Read about what NRC does








Read event reports








Research about nuclear reactors








Find information on nuclear materials








Research information on radioactive waste








Find out about public involvement/meetings








Learn about current rulemakings








Report a safety concern








Learn about emergency preparedness








Know about radiation protection








Find employment at NRC








Contact NRC








Get information on license fees








Download NRC forms








Electronically submit documents








News and info








Find out what's new on the website








Other A







Find 10CFR information








Research or review current regulatory requirements, regulations and rules








Find or download NUREG reports








Obtain inspection reports








Find a specific document





EDO03406 A If you answered "Other" above, what is your other primary reason for visiting the site?
Open-ended
N
Other Reason
ACQWro0010103
Did you find what you were looking for? Yes
Radio Button One Up Vertical Single Y
Did you find



No F, C







Partially F, C




ACQWro0010104 F What were you looking for? Please be brief and specific.

Open-ended
N
OE_Unable
ACQWro0010105 C If you were unable to obtain a specific report/document, which of the following best describes why: I was not looking for a specifc report/document.
Radio Button One Up Vertical
N
Unable Report



The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)








Other, please specify: G




ACQWro0010117 G What other reason were you unable to obtain a specific report/document?

Open-ended
N
Other_Unable Report
EDO03410
What source brought you to our site? Search engine
Dropdown (Select-one) Single Y Skip Logic Group Source



NRC Blog, NRC Tweet, NRC YouTube Channel, etc L







Other government site








Site bookmarked








Referral








Printed materials








Media/news story








Other J




ACQhar0020085 J What other source brought you to our site?

Open-ended
N Skip Logic Group Other Source

L How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? First time
Dropdown (Select-one) Single Y Skip Logic Group NRC SM Frequency



Every 6 months or less








About once a month








About once a week








Daily








More than once a day





ACQOsl0003250
Did you use the search feature during your visit today? Yes K Radio Button, one-up vertical Single Y Skip Logic Group Search Usage



No








Don't recall





ACQOsl0003251 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) The search feature met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





ACQOsl0003252 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




ACQOsl0003238 F My issue was:

Text area, no char limit


Other basic issue
ACQOsl0003254 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








I had a different issue with the visual display of results: G




ACQOsl0003240 G My issue was:

Text area, no char limit


Other visual issue
ACQOsl0003237 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








I had a different issue with the search results: H




ACQOsl0003243 H My issue was:

Text area, no char limit


Other results issue
ACQOsl0003239 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



I want advanced search options








I want more sorting/filtering/advanced search options K







I had a different sorting/filtering issue: I




ACQOsl0003253 I My issue was:

Text area, no char limit


Other sorting issue
ACQOsl0003241 K The sorting/filtering/advanced search options I would like are:

Text area, no char limit


Other sorting issue
ACQOsl0003242 E The technical issue I had with search was: Search speed was too slow
Radio button, two-up vertical Single Y




I had the following technical issue: J




ACQOsl0003255 J My issue was:

Text area, no char limit


Other technical issue
EDO03417
What other information would you like to see on the NRC site? (Please specify)
Open-ended
N
Other info wanted
EDO03418
If you could make one improvement to the site, what would it be? No improvements are necessary
Dropdown (Select-one) Single Y
Improvement



Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria








Provide better search results








Improve the direct links, make them more intuitive








Enhance the navigation of the site, make it more user friendly








Make available more detailed information








Make the terminology more understandable








Update information more frequently








Provide better 10CFR information








Provide more documents, specific documents








Offer older NUREGs, regulatory reports, guidelines, rules and regulations








Supply all documents electronically or in PDF format








Have a better site organization, better site map








Other A




EDO03419 A What other improvements would you make to this site?
Open-ended
N
Improvement
EDO03420
Do you have any other comments about our site? (Please specify)
Open-ended
N
Other comments

Sheet 6: Custom Qsts (9-19-13)

Model Instance Name: red & strike-through: DELETE





U.S. NRC Satisfaction Survey v2 underlined & italicized: RE-ORDER





MID: UhdBBQptJVk41wssVwc1Iw== pink: ADDITION





Date: 2/3/09 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
EDO03402
How frequently do you visit this site? First time
Dropdown (Select-one) Single Y




More than once a day








Daily








About once a week








About once a month








Every 6 months or less





EDO03403
Which role/affiliation best describes you? NRC licensee
Dropdown (Select-one) Single Y




State or local government








International regulatory community








Public interest group








NRC employee








NRC contractor








Other federal employee








Nuclear industry








Member of the public








Law firm








News media








Congress








Researcher








Consultant








Student








Teacher








Other A




EDO03404 A If you answered "Other" above, what other role best describes you?
Open-ended
N

EDO03405
What is your primary reason for visiting the site today? Find out about NRC
Checkbox One Up Vertical Multi Y




Read about what NRC does








Read event reports








Research about nuclear reactors








Find information on nuclear materials








Research information on radioactive waste








Find out about public involvement/meetings








Learn about current rulemakings








Report a safety concern








Learn about emergency preparedness








Know about radiation protection








Find employment at NRC








Contact NRC








Get information on license fees








Download NRC forms








Electronically submit documents








News and info








Find out what's new on the website








Other A







Find 10CFR information








Research or review current regulatory requirements, regulations and rules








Find or download NUREG reports








Obtain inspection reports








Find a specific document





EDO03406 A If you answered "Other" above, what is your other primary reason for visiting the site?
Open-ended
N

ACQWro0010103
Did you find what you were looking for? Yes
Radio Button One Up Vertical Single Y
Did you find



No F, C







Partially F, C




ACQWro0010104 F What were you looking for? Please be brief and specific.

Open-ended
N
OE_Unable
ACQWro0010105 C If you were unable to obtain a specific report/document, which of the following best describes why: I was not looking for a specifc report/document.
Radio Button One Up Vertical
N
Unable Report



The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)








Other, please specify: G




ACQWro0010117 G What other reason were you unable to obtain a specific report/document?

Open-ended
N
Other_Unable Report
EDO03410
What source brought you to our site? Search engine
Dropdown (Select-one) Single Y Skip Logic Group



NRC Blog, NRC Tweet, NRC YouTube Channel, etc








Other government site








Site bookmarked








Referral








Printed materials








Media/news story








Other J




ACQhar0020085 J What other source brought you to our site?

Open-ended
N Skip Logic Group Other Source
ACQOsl0003250
Did you use the search feature during your visit today? Yes K Radio Button, one-up vertical Single Y Skip Logic Group Search Usage



No








Don't recall





ACQOsl0003251 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) The search feature met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





ACQOsl0003252 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




ACQOsl0003253 F My issue was: Open-ended
Text area, no char limit


Other basic issue
ACQOsl0003254 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








I had a different issue with the visual display of results: G




ACQOsl0003255 G My issue was: Open-ended
Text area, no char limit


Other visual issue
ACQOsl0003237 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








I had a different issue with the search results: H




ACQOsl0003238 H My issue was: Open-ended
Text area, no char limit


Other results issue
ACQOsl0003239 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



I want advanced search options








I want more sorting/filtering/advanced search options K







I had a different sorting/filtering issue: I




ACQOsl0003240 I My issue was: Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003241 K The sorting/filtering/advanced search options I would like are: Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003242 E The technical issue I had with search was: Search speed was too slow
Radio button, two-up vertical Single Y




I had the following technical issue: J




ACQOsl0003243 J My issue was: Open-ended
Text area, no char limit


Other technical issue
EDO03417
What other information would you like to see on the NRC site? (Please specify)
Open-ended
N

EDO03418
If you could make one improvement to the site, what would it be? No improvements are necessary
Dropdown (Select-one) Single Y




Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria








Provide better search results








Improve the direct links, make them more intuitive








Enhance the navigation of the site, make it more user friendly








Make available more detailed information








Make the terminology more understandable








Update information more frequently








Provide better 10CFR information








Provide more documents, specific documents








Offer older NUREGs, regulatory reports, guidelines, rules and regulations








Supply all documents electronically or in PDF format








Have a better site organization, better site map








Other A




EDO03419 A What other improvements would you make to this site?
Open-ended
N

EDO03420
Do you have any other comments about our site? (Please specify)
Open-ended
N


Sheet 7: Qsts Current (12-14-12)

Model Instance Name:
red & strike-through: DELETE





U.S. NRC Satisfaction Survey v2
underlined & italicized: RE-ORDER





MID: UhdBBQptJVk41wssVwc1Iw==
pink: ADDITION





Date: 2/3/09
blue + -->: REWORDING









violet (bold): SKIP-LOGIC





U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
EDO03402
How frequently do you visit this site?
First time
Dropdown (Select-one) Single Y





More than once a day









Daily









About once a week









About once a month









Every 6 months or less





EDO03403
Which role/affiliation best describes you?
NRC licensee
Dropdown (Select-one) Single Y





State or local government









International regulatory community









Public interest group









NRC employee









NRC contractor









Other federal employee









Nuclear industry









Member of the public









Law firm









News media









Congress









Researcher









Consultant









Student









Teacher









Other A




EDO03404 A If you answered "Other" above, what other role best describes you?

Open-ended
N

EDO03405
What is your primary reason for visiting the site today?
Find out about NRC
Checkbox One Up Vertical Multi Y





Read about what NRC does









Read event reports









Research about nuclear reactors









Find information on nuclear materials









Research information on radioactive waste









Find out about public involvement/meetings









Learn about current rulemakings









Report a safety concern









Learn about emergency preparedness









Know about radiation protection









Find employment at NRC









Contact NRC









Get information on license fees









Download NRC forms









Electronically submit documents









News and info









Find out what's new on the website









Other A








Find 10CFR information









Research or review current regulatory requirements, regulations and rules









Find or download NUREG reports









Obtain inspection reports









Find a specific document





EDO03406 A If you answered "Other" above, what is your other primary reason for visiting the site?

Open-ended
N

ACQWro0010103
Did you find what you were looking for? ACQWro0010103A01 Yes
Radio Button One Up Vertical Single Y
Did you find



ACQWro0010103A02 No F, C







ACQWro0010103A03 Partially F, C




ACQWro0010104 F What were you looking for? Please be brief and specific.


Open-ended
N
OE_Unable
ACQWro0010105 C If you were unable to obtain a specific report/document, which of the following best describes why: ACQWro0010105A01 I was not looking for a specifc report/document.
Radio Button One Up Vertical
N
Unable Report



ACQWro0010105A02 The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








ACQWro0010105A03 I was not sure where the report/document is located on the site








ACQWro0010105A04 I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)








ACQWro0010105A05 Other, please specify: G




ACQWro0010117 G What other reason were you unable to obtain a specific report/document?


Open-ended
N
Other_Unable Report
EDO03410
What source brought you to our site?
Search engine
Dropdown (Select-one) Single Y Skip Logic Group




NRC Blog, NRC Tweet, NRC YouTube Channel, etc









Other government site









Site bookmarked









Referral









Printed materials









Media/news story









Other J





J What other source brought you to our site?


Open-ended
N Skip Logic Group Other Source
ACQOsl0003250
Did you use the search feature during your visit today? ACQOsl0003250A01 Yes K Radio Button, one-up vertical Single Y Skip Logic Group Search Usage



ACQOsl0003250A02 No








ACQOsl0003250A03 Don't recall





ACQOsl0003251 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) ACQOsl0003251A01 The search feature met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



ACQOsl0003251A02 I had issues with the basic search process (how to use it, terms to enter). A







ACQOsl0003251A03 I had issues with the visual display of the search results (text size, images). B







ACQOsl0003251A04 I had issues with the search results I received. C







ACQOsl0003251A05 I had issues with sorting, filtering, advanced search, or lack of these options. D







ACQOsl0003251A06 I had technical issues with the search feature. E







ACQOsl0003251A07 None of these





ACQOsl0003252 A What were your issues with the basic search process? (Please select all that apply.) ACQOsl0003252A01 It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



ACQOsl0003252A02 I did not know what terms to use to get the results I wanted








ACQOsl0003252A03 There were too many steps or refinements to get to what I wanted








ACQOsl0003252A04 I had a different issue with the basic search process: F




ACQOsl0003253 F My issue was:
Open-ended
Text area, no char limit


Other basic issue
ACQOsl0003254 B What were your issues with the visual display of the search results? (Please select all that apply.) ACQOsl0003254A01 I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



ACQOsl0003254A02 The text was too small








ACQOsl0003254A03 The page was too crowded








ACQOsl0003254A04 I could not see much difference between the listings/items








ACQOsl0003254A05 I had a different issue with the visual display of results: G




ACQOsl0003255 G My issue was:
Open-ended
Text area, no char limit


Other visual issue
ACQOsl0003237 C What were your issues with the search results? (Please select all that apply.) ACQOsl0003237A01 Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



ACQOsl0003237A02 There were not enough results








ACQOsl0003237A03 There were NO results








ACQOsl0003237A04 There was too little information in the results to decide what to choose








ACQOsl0003237A05 Many of the search results looked the same








ACQOsl0003237A06 I had a different issue with the search results: H




ACQOsl0003238 H My issue was:
Open-ended
Text area, no char limit


Other results issue
ACQOsl0003239 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) ACQOsl0003239A01 The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



ACQOsl0003239A02 I want advanced search options








ACQOsl0003239A03 I want more sorting/filtering/advanced search options K







ACQOsl0003239A04 I had a different sorting/filtering issue: I




ACQOsl0003240 I My issue was:
Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003241 K The sorting/filtering/advanced search options I would like are:
Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003242 E The technical issue I had with search was: ACQOsl0003242A01 Search speed was too slow
Radio button, two-up vertical Single Y




ACQOsl0003242A02 I had the following technical issue: J




ACQOsl0003243 J My issue was:
Open-ended
Text area, no char limit


Other technical issue
EDO03417
What other information would you like to see on the NRC site? (Please specify)

Open-ended
N

EDO03418
If you could make one improvement to the site, what would it be?
No improvements are necessary
Dropdown (Select-one) Single Y





Improve the ADAMS search engine









Improve the regular or advance search feature









Have better search criteria









Provide better search results









Improve the direct links, make them more intuitive









Enhance the navigation of the site, make it more user friendly









Make available more detailed information









Make the terminology more understandable









Update information more frequently









Provide better 10CFR information









Provide more documents, specific documents









Offer older NUREGs, regulatory reports, guidelines, rules and regulations









Supply all documents electronically or in PDF format









Have a better site organization, better site map









Other A




EDO03419 A What other improvements would you make to this site?

Open-ended
N

EDO03420
Do you have any other comments about our site? (Please specify)

Open-ended
N


Sheet 8: Custom Qsts (12-29-11)

Model Instance Name: red & strike-through: DELETE





U.S. NRC Satisfaction Survey v2 underlined & italicized: RE-ORDER





MID: UhdBBQptJVk41wssVwc1Iw== pink: ADDITION





Date: 2/3/09 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
EDO03402
How frequently do you visit this site? First time
Dropdown (Select-one) Single Y




More than once a day








Daily








About once a week








About once a month








Every 6 months or less





EDO03403
Which role/affiliation best describes you? NRC licensee
Dropdown (Select-one) Single Y




State or local government








International regulatory community








Public interest group








NRC employee








NRC contractor








Other federal employee








Nuclear industry








Member of the public








Law firm








News media








Congress








Researcher








Consultant








Student








Teacher








Other A




EDO03404 A If you answered "Other" above, what other role best describes you?
Open-ended
N

EDO03405
What is your primary reason for visiting the site today? Find out about NRC E Checkbox One Up Vertical Multi Y




Read about what NRC does E







Read event reports B







Research about nuclear reactors E







Find information on nuclear materials E







Research information on radioactive waste E







Find out about public involvement/meetings E







Learn about current rulemakings E







Report a safety concern E







Learn about emergency preparedness E







Know about radiation protection E







Find employment at NRC E







Contact NRC E







Get information on license fees E







Download NRC forms B







Electronically submit documents E







News and info E







Find out what's new on the website E







Other A







Find 10CFR information E







Research or review current regulatory requirements, regulations and rules E







Find or download NUREG reports B







Obtain inspection reports B







Find a specific document E




EDO03406 A If you answered "Other" above, what is your other primary reason for visiting the site?
Open-ended
N

ACQOsl0003235 B Were you able to find the specific report/document you came to the NRC site for today: Yes
Radio Button One Up Vertical Single Y




No C, D







Partially





ACQOsl0003236 C Which of the following best describes the reason why you were unable to obtain the report/document: The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
Radio Button One Up Vertical






I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)








Other, please specify:





ACQOsl0003189 D Please describe in detail which report/document you were unable to find on the site.

Open-ended



EDO03407 E Did you find what you were looking for? Yes
Radio Button One Up Vertical Single Y




No F







Partially





EDO03408 F If "No", what were you looking for? Please be brief and specific.
Open-ended
N



Did you find what you were looking for? Yes
Radio Button One Up Vertical Single Y
Did you find



No F, C







Partially F, C





F What were you looking for? Please be brief and specific.

Open-ended
N
OE_Unable

C If you were unable to obtain a specific report/document, which of the following best describes why: I was not looking for a specifc report/document.
Radio Button One Up Vertical
N
Unable Report



The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)








Other, please specify: G





G What other reason were you unable to obtain a specific report/document?

Open-ended
N
Other_Unable Report
EDO03410
What source brought you to our site? Search engine
Dropdown (Select-one) Single Y




Other government site








Site bookmarked








Referral








Printed materials








Media/news story








Other





ACQOsl0003250
Did you use the search feature during your visit today? Yes K Radio Button, one-up vertical Single Y Skip Logic Group Search Usage



No








Don't recall





ACQOsl0003251 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) The search feature met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





ACQOsl0003252 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




ACQOsl0003253 F My issue was: Open-ended
Text area, no char limit


Other basic issue
ACQOsl0003254 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








I had a different issue with the visual display of results: G




ACQOsl0003255 G My issue was: Open-ended
Text area, no char limit


Other visual issue
ACQOsl0003237 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








I had a different issue with the search results: H




ACQOsl0003238 H My issue was: Open-ended
Text area, no char limit


Other results issue
ACQOsl0003239 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



I want advanced search options








I want more sorting/filtering/advanced search options K







I had a different sorting/filtering issue: I




ACQOsl0003240 I My issue was: Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003241 K The sorting/filtering/advanced search options I would like are: Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003242 E The technical issue I had with search was: Search speed was too slow
Radio button, two-up vertical Single Y




I had the following technical issue: J




ACQOsl0003243 J My issue was: Open-ended
Text area, no char limit


Other technical issue
EDO03417
What other information would you like to see on the NRC site? (Please specify)
Open-ended
N

EDO03418
If you could make one improvement to the site, what would it be? No improvements are necessary
Dropdown (Select-one) Single Y




Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria








Provide better search results








Improve the direct links, make them more intuitive








Enhance the navigation of the site, make it more user friendly








Make available more detailed information








Make the terminology more understandable








Update information more frequently








Provide better 10CFR information








Provide more documents, specific documents








Offer older NUREGs, regulatory reports, guidelines, rules and regulations








Supply all documents electronically or in PDF format








Have a better site organization, better site map








Other A




EDO03419 A What other improvements would you make to this site?
Open-ended
N

EDO03420
Do you have any other comments about our site? (Please specify)
Open-ended
N


Sheet 9: Custom Qsts 1-5-11

Model Instance Name: red & strike-through: DELETE





U.S. NRC Satisfaction Survey v2 underlined & italicized: RE-ORDER





MID: UhdBBQptJVk41wssVwc1Iw== pink: ADDITION





Date: 2/3/09 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
EDO03402
How frequently do you visit this site? First time
Dropdown (Select-one) Single Y




More than once a day








Daily








About once a week








About once a month








Every 6 months or less





EDO03403
Which role/affiliation best describes you? NRC licensee
Dropdown (Select-one) Single Y




State or local government








International regulatory community








Public interest group








NRC employee








NRC contractor








Other federal employee








Nuclear industry








Member of the public








Law firm








News media








Congress








Researcher








Consultant








Student








Teacher








Other A




EDO03404 A If you answered "Other" above, what other role best describes you?
Open-ended
N

EDO03405
What is your primary reason for visiting the site today? Find out about NRC E Checkbox One Up Vertical Multi Y




Read about what NRC does E







Read event reports B







Research about nuclear reactors E







Find information on nuclear materials E







Research information on radioactive waste E







Find out about public involvement/meetings E







Learn about current rulemakings E







Report a safety concern E







Learn about emergency preparedness E







Know about radiation protection E







Find employment at NRC E







Contact NRC E







Get information on license fees E







Download NRC forms B







Electronically submit documents E







News and info E







Find out what's new on the website E







Other A







Find 10CFR information E







Research or review current regulatory requirements, regulations and rules E







Find or download NUREG reports B







Obtain inspection reports B







Find a specific document E




EDO03406 A If you answered "Other" above, what is your other primary reason for visiting the site?
Open-ended
N

ACQOsl0003235 B Were you able to find the specific report/document you came to the NRC site for today: Yes
Radio Button One Up Vertical Single Y




No C, D







Partially





ACQOsl0003236 C Which of the following best describes the reason why you were unable to obtain the report/document: The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
Radio Button One Up Vertical






I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)








Other, please specify:





ACQOsl0003189 D Please describe in detail which report/document you were unable to find on the site.

Open-ended



EDO03407 E Did you find what you were looking for? Yes
Radio Button One Up Vertical Single Y




No F







Partially





EDO03408 F If "No", what were you looking for? Please be brief and specific.
Open-ended
N

EDO03409
If you were looking for a specific document and you were unable to find it, what was this document? Please be brief and specific.
Open-ended
N

EDO03410
What source brought you to our site? Search engine
Dropdown (Select-one) Single Y




Other government site








Site bookmarked








Referral








Printed materials








Media/news story








Other





ACQOsl0003250
Did you use the search feature during your visit today? Yes K Radio Button, one-up vertical Single Y Skip Logic Group Search Usage



No








Don't recall





ACQOsl0003251 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) The search feature met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





ACQOsl0003252 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




ACQOsl0003253 F My issue was: Open-ended
Text area, no char limit


Other basic issue
ACQOsl0003254 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








I had a different issue with the visual display of results: G




ACQOsl0003255 G My issue was: Open-ended
Text area, no char limit


Other visual issue
ACQOsl0003237 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








I had a different issue with the search results: H




ACQOsl0003238 H My issue was: Open-ended
Text area, no char limit


Other results issue
ACQOsl0003239 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



I want advanced search options








I want more sorting/filtering/advanced search options K







I had a different sorting/filtering issue: I




ACQOsl0003240 I My issue was: Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003241 K The sorting/filtering/advanced search options I would like are: Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003242 E The technical issue I had with search was: Search speed was too slow
Radio button, two-up vertical Single Y




I had the following technical issue: J




ACQOsl0003243 J My issue was: Open-ended
Text area, no char limit


Other technical issue
EDO03411
How do you prefer to navigate this site? Site's search feature
Dropdown (Select-one) Single Y




ADAMS web-based access search








ADAMS Citrix-based access search








FAQs








Top & left navigation bars








Quick links








Site index








Site map








Other A







No preference





EDO03412 A If you answered "Other" above, what is your other preferred means for navigating the site?
Open-ended
N

EDO03413
If you used the search feature of the site, what type of difficulty, if any, did you encounter with the Search? I did not use the search
Dropdown (Select-one) Single Y




Results were helpful








Results were not helpful








Returned too many results








Returned not enough or no results








Returned results that were too similar/redundant








Results were not relevant to my search terms or needs








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Other





EDO03414
What type of difficulty, if any, did you encounter with the navigation process? I did not encounter any difficulty with navigation
Dropdown (Select-one) Single Y




Could not determine the best link on most pages








Could not navigate back to previous information








I felt lost, not know where I was








I had difficulty finding related information








Too many links or navigational choices








Links did not take me where I expected








Could not get started or did not know where to begin








I had difficulty finding detailed information








I had technical difficulties (e.g. broken links, error messages)








Navigation did not support what I was trying to accomplish








Other





EDO03415
What feature or aspect or the NRC site do you most appreciate? (Please be brief and specific)
Open-ended
N

EDO03416
What feature or aspect or the NRC site do you least appreciate? (Please be brief and specific)
Open-ended
N

EDO03417
What other information would you like to see on the NRC site? (Please specify)
Open-ended
N

EDO03418
If you could make one improvement to the site, what would it be? No improvements are necessary
Dropdown (Select-one) Single Y




Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria








Provide better search results








Improve the direct links, make them more intuitive








Enhance the navigation of the site, make it more user friendly








Make available more detailed information








Make the terminology more understandable








Update information more frequently








Provide better 10CFR information








Provide more documents, specific documents








Offer older NUREGs, regulatory reports, guidelines, rules and regulations








Supply all documents electronically or in PDF format








Have a better site organization, better site map








Other A




EDO03419 A What other improvements would you make to this site?
Open-ended
N

EDO03420
Do you have any other comments about our site? (Please specify)
Open-ended
N

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