887 2014 887 Nrc

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Overview

Current Model Qsts
Model Qsts 1-6-11
Custom Qsts
Custom Qsts (1-15-14)
Custom Qsts (9-20-13)
Custom Qsts (9-19-13)
Qsts Current (12-14-12)
Custom Qsts (12-29-11)
Custom Qsts 1-5-11

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Sheet 1: Current Model Qsts

Model Instance Name:
U.S. NRC Satisfaction Survey v2
MID:	UhdBBQptJVk41wssVwc1Iw==
Date:	2/3/2009
U.S. NRC Satisfaction Survey v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	24	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	27	How likely are you to return to this site?
2	Please rate the quality of information on this site.	25	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	26	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	28	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.			29	How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Please rate the convenience of the features on this site.			30	Future Participation (1=Very Unlikely, 10=Very Likely)
6	Please rate the variety of features on this site.				How likely are you to express your thoughts or ideas to the Nuclear Regulatory Commission in the next 90 days?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)			31	Trust (1=Strongly Disagree, 10=Strongly Agree)
7	Please rate the visual appeal of this site.			I can count on the Nuclear Regulatory Commission to act in my best interests.
8	Please rate the balance of graphics and text on this site.			I consider the Nuclear Regulatory Commission to be trustworthy.
9	Please rate the readability of the pages on this site.			The Nuclear Regulatory Commission can be trusted to do what is right.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the relevance of search results on this site.
15	Please rate the organization of search results on this site.
16	Please rate how well the search results help you decide what to select.
17	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how quickly pages load on this site.
19	Please rate the consistency of speed from page to page on this site.
20	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
21	Please rate how thoroughly this website discloses information about what the Nuclear Regulatory Commission is doing.
22	Please rate how quickly Nuclear Regulatory Commission information is made available on this website.
23	Please rate how well information about the Nuclear Regulatory Commission's actions can be accessed by the public on this website.

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Sheet 2: Model Qsts 1-6-11

Model Instance Name:
U.S. NRC Satisfaction Survey v2
MID:	UhdBBQptJVk41wssVwc1Iw==
Date:	2/3/2009
U.S. NRC Satisfaction Survey v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	24	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	27	How likely are you to return to this site?
2	Please rate the quality of information on this site.	25	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	26	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	28	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.			29	How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Please rate the convenience of the features on this site.			30	Future Participation (1=Very Unlikely, 10=Very Likely)
6	Please rate the variety of features on this site.				How likely are you to express your thoughts or ideas to the Nuclear Regulatory Commission in the next 90 days?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)			31	Trust (1=Strongly Disagree, 10=Strongly Agree)
7	Please rate the visual appeal of this site.			I can count on the Nuclear Regulatory Commission to act in my best interests.
8	Please rate the balance of graphics and text on this site.			I consider the Nuclear Regulatory Commission to be trustworthy.
9	Please rate the readability of the pages on this site.			The Nuclear Regulatory Commission can be trusted to do what is right.
	Navigation (1=Poor, 10=Excellent, Don't Know)			NRC Future Participation (1=Very Unlikely, 10=Very Likely)
10	Please rate how well the site is organized.			How likely are you to express your thoughts or ideas to the Nuclear Regulatory Commission through the contact mechanisms provided by this Web site?
11	Please rate the options available for navigating this site.				NRC Trust (1=Strongly Disagree, 10=Strongly Agree)
12	Please rate how well the site layout helps you find what you are looking for.				I can count on the NRC Web site to provide information that is in my best interest.
13	Please rate the number of clicks to get where you want on this site.				I consider the NRC Web site to be trustworthy.
	Search (1=Poor, 10=Excellent, Don't Know)				The NRC Web site can be trusted to provide valid information about the agency's activities.
14	Please rate the relevance of search results on this site.
15	Please rate the organization of search results on this site.
16	Please rate how well the search results help you decide what to select.
17	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how quickly pages load on this site.
19	Please rate the consistency of speed from page to page on this site.
20	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
21	Please rate how thoroughly this website discloses information about what the Nuclear Regulatory Commission is doing.
22	Please rate how quickly Nuclear Regulatory Commission information is made available on this website.
23	Please rate how well information about the Nuclear Regulatory Commission's actions can be accessed by the public on this website.

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Sheet 3: Custom Qsts

Model Instance Name:			red & strike-through: DELETE
U.S. NRC Satisfaction Survey v2			underlined & italicized: RE-ORDER
MID: UhdBBQptJVk41wssVwc1Iw==			pink: ADDITION
Date: 9/19/13			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
EDO03402		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y		Visit Frequency
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
EDO03403		Which role/affiliation best describes you?	NRC licensee		Dropdown (Select-one)	Single	Y		Role
			State or local government
			International regulatory community
			Public interest group
			NRC employee
			NRC contractor
			Other federal employee
			Nuclear industry
			Member of the public
			Law firm
			News media
			Congress
			Researcher
			Consultant
			Student
			Teacher
			Other	A
EDO03404	A	If you answered "Other" above, what other role best describes you?			Open-ended		N		Other role
EDO03405		What is your primary reason for visiting the site today?	Find out about NRC		Checkbox One Up Vertical	Multi	Y		Reason
			Read about what NRC does
			Read event reports
			Research about nuclear reactors
			Find information on nuclear materials
			Research information on radioactive waste
			Find out about public involvement/meetings
			Learn about current rulemakings
			Report a safety concern
			Learn about emergency preparedness
			Know about radiation protection
			Find employment at NRC
			Contact NRC
			Get information on license fees
			Download NRC forms
			Electronically submit documents
			News and info
			Find out what's new on the website
			Other	A
			Find 10CFR information
			Research or review current regulatory requirements, regulations and rules
			Find or download NUREG reports
			Obtain inspection reports
			Find a specific document
EDO03406	A	If you answered "Other" above, what is your other primary reason for visiting the site?			Open-ended		N		Other Reason
ACQWro0010103		Did you find what you were looking for?	Yes		Radio Button One Up Vertical	Single	Y		Did you find
			No	F, C
			Partially	F, C
ACQWro0010104	F	What were you looking for? Please be brief and specific.			Open-ended		N		OE_Unable
ACQWro0010105	C	If you were unable to obtain a specific report/document, which of the following best describes why:	I was not looking for a specifc report/document.		Radio Button One Up Vertical		N		Unable Report
			The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
			I was not sure where the report/document is located on the site
			I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)
			Other, please specify:	G
ACQWro0010117	G	What other reason were you unable to obtain a specific report/document?			Open-ended		N		Other_Unable Report
EDO03410		What source brought you to our site?	Search engine		Dropdown (Select-one)	Single	Y	Skip Logic Group	Source
			NRC Blog, NRC Tweet, NRC YouTube Channel, etc	L
			Other government site
			Site bookmarked
			Referral
			Printed materials
			Media/news story
			Other	J
ACQhar0020085	J	What other source brought you to our site?			Open-ended		N	Skip Logic Group	Other Source
HAR0038807	L	How often do you get information about the Nuclear Regulatory Commission from NRC social media sites?	First time		Dropdown (Select-one)	Single	Y	Skip Logic Group	NRC SM Frequency
			Every 6 months or less
			About once a month
			About once a week
			Daily
			More than once a day
ACQOsl0003250		Did you use the search feature(s) during your visit today?	Yes, I used the general site search feature	K	Radio Button, one-up vertical	Single	Y	Skip Logic Group	Search Usage
			Yes, I used the ADAMS search feature	K
			Yes, I used both the general site and ADAMS search features	K
			No
			Don't recall
ACQOsl0003251	K	Please tell us about your experience with the search feature(s) today. (Please select all that apply.)	The search feature(s) met my needs today.		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			I had issues with the basic search process (how to use it, terms to enter).	A
			I had issues with the visual display of the search results (text size, images).	B
			I had issues with the search results I received.	C
			I had issues with sorting, filtering, advanced search, or lack of these options.	D
			I had technical issues with the search feature.	E
			None of these
ACQOsl0003252	A	What were your issues with the basic search process? (Please select all that apply.)	It was not clear to me how to use the search feature		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues basic Search
			I did not know what terms to use to get the results I wanted
			There were too many steps or refinements to get to what I wanted
			I had a different issue with the basic search process:	F
ACQOsl0003238	F	My issue was:			Text area, no char limit				Other basic issue
ACQOsl0003254	B	What were your issues with the visual display of the search results? (Please select all that apply.)	I could not see enough of the description to decide which link to choose		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues visual display
			The text was too small
			The page was too crowded
			I could not see much difference between the listings/items
			I had a different issue with the visual display of results:	G
ACQOsl0003240	G	My issue was:			Text area, no char limit				Other visual issue
ACQOsl0003237	C	What were your issues with the search results? (Please select all that apply.)	Results were not relevant/not what I wanted		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues Search results
			There were not enough results
			There were NO results
			There was too little information in the results to decide what to choose
			Many of the search results looked the same
			I had a different issue with the search results:	H
ACQOsl0003243	H	My issue was:			Text area, no char limit				Other results issue
ACQOsl0003239	D	What were your issues with sorting, filtering, or advanced search? (Please select all that apply.)	The results were not sorted in a helpful way		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues sorting
			I want advanced search options
			I want more sorting/filtering/advanced search options	K
			I had a different sorting/filtering issue:	I
ACQOsl0003253	I	My issue was:			Text area, no char limit				Other sorting issue
ACQOsl0003241	K	The sorting/filtering/advanced search options I would like are:			Text area, no char limit				Other sorting issue
ACQOsl0003242	E	The technical issue I had with search was:	Search speed was too slow		Radio button, two-up vertical	Single	Y
			I had the following technical issue:	J
ACQOsl0003255	J	My issue was:			Text area, no char limit				Other technical issue
EDO03417		What other information would you like to see on the NRC site? (Please specify)			Open-ended		N		Other info wanted
EDO03418		If you could make one improvement to the site, what would it be?	No improvements are necessary		Dropdown (Select-one)	Single	Y		Improvement
			Improve the ADAMS search engine
			Improve the regular or advance search feature
			Have better search criteria
			Provide better search results
			Improve the direct links, make them more intuitive
			Enhance the navigation of the site, make it more user friendly
			Make available more detailed information
			Make the terminology more understandable
			Update information more frequently
			Provide better 10CFR information
			Provide more documents, specific documents
			Offer older NUREGs, regulatory reports, guidelines, rules and regulations
			Supply all documents electronically or in PDF format
			Have a better site organization, better site map
			Other	A
EDO03419	A	What other improvements would you make to this site?			Open-ended		N		Improvement
EDO03420		Do you have any other comments about our site? (Please specify)			Open-ended		N		Other comments

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Sheet 4: Custom Qsts (1-15-14)

Model Instance Name:			red & strike-through: DELETE
U.S. NRC Satisfaction Survey v2			underlined & italicized: RE-ORDER
MID: UhdBBQptJVk41wssVwc1Iw==			pink: ADDITION
Date: 9/19/13			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
EDO03402		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y		Visit Frequency
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
EDO03403		Which role/affiliation best describes you?	NRC licensee		Dropdown (Select-one)	Single	Y		Role
			State or local government
			International regulatory community
			Public interest group
			NRC employee
			NRC contractor
			Other federal employee
			Nuclear industry
			Member of the public
			Law firm
			News media
			Congress
			Researcher
			Consultant
			Student
			Teacher
			Other	A
EDO03404	A	If you answered "Other" above, what other role best describes you?			Open-ended		N		Other role
EDO03405		What is your primary reason for visiting the site today?	Find out about NRC		Checkbox One Up Vertical	Multi	Y		Reason
			Read about what NRC does
			Read event reports
			Research about nuclear reactors
			Find information on nuclear materials
			Research information on radioactive waste
			Find out about public involvement/meetings
			Learn about current rulemakings
			Report a safety concern
			Learn about emergency preparedness
			Know about radiation protection
			Find employment at NRC
			Contact NRC
			Get information on license fees
			Download NRC forms
			Electronically submit documents
			News and info
			Find out what's new on the website
			Other	A
			Find 10CFR information
			Research or review current regulatory requirements, regulations and rules
			Find or download NUREG reports
			Obtain inspection reports
			Find a specific document
EDO03406	A	If you answered "Other" above, what is your other primary reason for visiting the site?			Open-ended		N		Other Reason
ACQWro0010103		Did you find what you were looking for?	Yes		Radio Button One Up Vertical	Single	Y		Did you find
			No	F, C
			Partially	F, C
ACQWro0010104	F	What were you looking for? Please be brief and specific.			Open-ended		N		OE_Unable
ACQWro0010105	C	If you were unable to obtain a specific report/document, which of the following best describes why:	I was not looking for a specifc report/document.		Radio Button One Up Vertical		N		Unable Report
			The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
			I was not sure where the report/document is located on the site
			I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)
			Other, please specify:	G
ACQWro0010117	G	What other reason were you unable to obtain a specific report/document?			Open-ended		N		Other_Unable Report
EDO03410		What source brought you to our site?	Search engine		Dropdown (Select-one)	Single	Y	Skip Logic Group	Source
			NRC Blog, NRC Tweet, NRC YouTube Channel, etc	L
			Other government site
			Site bookmarked
			Referral
			Printed materials
			Media/news story
			Other	J
ACQhar0020085	J	What other source brought you to our site?			Open-ended		N	Skip Logic Group	Other Source
HAR0038807	L	How often do you get information about the Nuclear Regulatory Commission from NRC social media sites?	First time		Dropdown (Select-one)	Single	Y	Skip Logic Group	NRC SM Frequency
			Every 6 months or less
			About once a month
			About once a week
			Daily
			More than once a day
ACQOsl0003250		Did you use the search feature(s) during your visit today?	Yes	K	Radio Button, one-up vertical	Single	Y	Skip Logic Group	Search Usage
			Yes, I used the general site search feature	K
			Yes, I used the ADAMS search feature	K
			Yes, I used both the general site and ADAMS search features	K
			No
			Don't recall
ACQOsl0003251	K	Please tell us about your experience with the site's search feature(s) today. (Please select all that apply.)	The search feature(s) met my needs today.		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			I had issues with the basic search process (how to use it, terms to enter).	A
			I had issues with the visual display of the search results (text size, images).	B
			I had issues with the search results I received.	C
			I had issues with sorting, filtering, advanced search, or lack of these options.	D
			I had technical issues with the search feature.	E
			None of these
ACQOsl0003252	A	What were your issues with the basic search process? (Please select all that apply.)	It was not clear to me how to use the search feature		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues basic Search
			I did not know what terms to use to get the results I wanted
			There were too many steps or refinements to get to what I wanted
			I had a different issue with the basic search process:	F
ACQOsl0003238	F	My issue was:			Text area, no char limit				Other basic issue
ACQOsl0003254	B	What were your issues with the visual display of the search results? (Please select all that apply.)	I could not see enough of the description to decide which link to choose		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues visual display
			The text was too small
			The page was too crowded
			I could not see much difference between the listings/items
			I had a different issue with the visual display of results:	G
ACQOsl0003240	G	My issue was:			Text area, no char limit				Other visual issue
ACQOsl0003237	C	What were your issues with the search results? (Please select all that apply.)	Results were not relevant/not what I wanted		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues Search results
			There were not enough results
			There were NO results
			There was too little information in the results to decide what to choose
			Many of the search results looked the same
			I had a different issue with the search results:	H
ACQOsl0003243	H	My issue was:			Text area, no char limit				Other results issue
ACQOsl0003239	D	What were your issues with sorting, filtering, or advanced search? (Please select all that apply.)	The results were not sorted in a helpful way		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues sorting
			I want advanced search options
			I want more sorting/filtering/advanced search options	K
			I had a different sorting/filtering issue:	I
ACQOsl0003253	I	My issue was:			Text area, no char limit				Other sorting issue
ACQOsl0003241	K	The sorting/filtering/advanced search options I would like are:			Text area, no char limit				Other sorting issue
ACQOsl0003242	E	The technical issue I had with search was:	Search speed was too slow		Radio button, two-up vertical	Single	Y
			I had the following technical issue:	J
ACQOsl0003255	J	My issue was:			Text area, no char limit				Other technical issue
EDO03417		What other information would you like to see on the NRC site? (Please specify)			Open-ended		N		Other info wanted
EDO03418		If you could make one improvement to the site, what would it be?	No improvements are necessary		Dropdown (Select-one)	Single	Y		Improvement
			Improve the ADAMS search engine
			Improve the regular or advance search feature
			Have better search criteria
			Provide better search results
			Improve the direct links, make them more intuitive
			Enhance the navigation of the site, make it more user friendly
			Make available more detailed information
			Make the terminology more understandable
			Update information more frequently
			Provide better 10CFR information
			Provide more documents, specific documents
			Offer older NUREGs, regulatory reports, guidelines, rules and regulations
			Supply all documents electronically or in PDF format
			Have a better site organization, better site map
			Other	A
EDO03419	A	What other improvements would you make to this site?			Open-ended		N		Improvement
EDO03420		Do you have any other comments about our site? (Please specify)			Open-ended		N		Other comments

---

Sheet 5: Custom Qsts (9-20-13)

Model Instance Name:			red & strike-through: DELETE
U.S. NRC Satisfaction Survey v2			underlined & italicized: RE-ORDER
MID: UhdBBQptJVk41wssVwc1Iw==			pink: ADDITION
Date: 9/19/13			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
EDO03402		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y		Visit Frequency
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
EDO03403		Which role/affiliation best describes you?	NRC licensee		Dropdown (Select-one)	Single	Y		Role
			State or local government
			International regulatory community
			Public interest group
			NRC employee
			NRC contractor
			Other federal employee
			Nuclear industry
			Member of the public
			Law firm
			News media
			Congress
			Researcher
			Consultant
			Student
			Teacher
			Other	A
EDO03404	A	If you answered "Other" above, what other role best describes you?			Open-ended		N		Other role
EDO03405		What is your primary reason for visiting the site today?	Find out about NRC		Checkbox One Up Vertical	Multi	Y		Reason
			Read about what NRC does
			Read event reports
			Research about nuclear reactors
			Find information on nuclear materials
			Research information on radioactive waste
			Find out about public involvement/meetings
			Learn about current rulemakings
			Report a safety concern
			Learn about emergency preparedness
			Know about radiation protection
			Find employment at NRC
			Contact NRC
			Get information on license fees
			Download NRC forms
			Electronically submit documents
			News and info
			Find out what's new on the website
			Other	A
			Find 10CFR information
			Research or review current regulatory requirements, regulations and rules
			Find or download NUREG reports
			Obtain inspection reports
			Find a specific document
EDO03406	A	If you answered "Other" above, what is your other primary reason for visiting the site?			Open-ended		N		Other Reason
ACQWro0010103		Did you find what you were looking for?	Yes		Radio Button One Up Vertical	Single	Y		Did you find
			No	F, C
			Partially	F, C
ACQWro0010104	F	What were you looking for? Please be brief and specific.			Open-ended		N		OE_Unable
ACQWro0010105	C	If you were unable to obtain a specific report/document, which of the following best describes why:	I was not looking for a specifc report/document.		Radio Button One Up Vertical		N		Unable Report
			The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
			I was not sure where the report/document is located on the site
			I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)
			Other, please specify:	G
ACQWro0010117	G	What other reason were you unable to obtain a specific report/document?			Open-ended		N		Other_Unable Report
EDO03410		What source brought you to our site?	Search engine		Dropdown (Select-one)	Single	Y	Skip Logic Group	Source
			NRC Blog, NRC Tweet, NRC YouTube Channel, etc	L
			Other government site
			Site bookmarked
			Referral
			Printed materials
			Media/news story
			Other	J
ACQhar0020085	J	What other source brought you to our site?			Open-ended		N	Skip Logic Group	Other Source
	L	How often do you get information about the Nuclear Regulatory Commission from NRC social media sites?	First time		Dropdown (Select-one)	Single	Y	Skip Logic Group	NRC SM Frequency
			Every 6 months or less
			About once a month
			About once a week
			Daily
			More than once a day
ACQOsl0003250		Did you use the search feature during your visit today?	Yes	K	Radio Button, one-up vertical	Single	Y	Skip Logic Group	Search Usage
			No
			Don't recall
ACQOsl0003251	K	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	The search feature met my needs today.		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			I had issues with the basic search process (how to use it, terms to enter).	A
			I had issues with the visual display of the search results (text size, images).	B
			I had issues with the search results I received.	C
			I had issues with sorting, filtering, advanced search, or lack of these options.	D
			I had technical issues with the search feature.	E
			None of these
ACQOsl0003252	A	What were your issues with the basic search process? (Please select all that apply.)	It was not clear to me how to use the search feature		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues basic Search
			I did not know what terms to use to get the results I wanted
			There were too many steps or refinements to get to what I wanted
			I had a different issue with the basic search process:	F
ACQOsl0003238	F	My issue was:			Text area, no char limit				Other basic issue
ACQOsl0003254	B	What were your issues with the visual display of the search results? (Please select all that apply.)	I could not see enough of the description to decide which link to choose		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues visual display
			The text was too small
			The page was too crowded
			I could not see much difference between the listings/items
			I had a different issue with the visual display of results:	G
ACQOsl0003240	G	My issue was:			Text area, no char limit				Other visual issue
ACQOsl0003237	C	What were your issues with the search results? (Please select all that apply.)	Results were not relevant/not what I wanted		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues Search results
			There were not enough results
			There were NO results
			There was too little information in the results to decide what to choose
			Many of the search results looked the same
			I had a different issue with the search results:	H
ACQOsl0003243	H	My issue was:			Text area, no char limit				Other results issue
ACQOsl0003239	D	What were your issues with sorting, filtering, or advanced search? (Please select all that apply.)	The results were not sorted in a helpful way		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues sorting
			I want advanced search options
			I want more sorting/filtering/advanced search options	K
			I had a different sorting/filtering issue:	I
ACQOsl0003253	I	My issue was:			Text area, no char limit				Other sorting issue
ACQOsl0003241	K	The sorting/filtering/advanced search options I would like are:			Text area, no char limit				Other sorting issue
ACQOsl0003242	E	The technical issue I had with search was:	Search speed was too slow		Radio button, two-up vertical	Single	Y
			I had the following technical issue:	J
ACQOsl0003255	J	My issue was:			Text area, no char limit				Other technical issue
EDO03417		What other information would you like to see on the NRC site? (Please specify)			Open-ended		N		Other info wanted
EDO03418		If you could make one improvement to the site, what would it be?	No improvements are necessary		Dropdown (Select-one)	Single	Y		Improvement
			Improve the ADAMS search engine
			Improve the regular or advance search feature
			Have better search criteria
			Provide better search results
			Improve the direct links, make them more intuitive
			Enhance the navigation of the site, make it more user friendly
			Make available more detailed information
			Make the terminology more understandable
			Update information more frequently
			Provide better 10CFR information
			Provide more documents, specific documents
			Offer older NUREGs, regulatory reports, guidelines, rules and regulations
			Supply all documents electronically or in PDF format
			Have a better site organization, better site map
			Other	A
EDO03419	A	What other improvements would you make to this site?			Open-ended		N		Improvement
EDO03420		Do you have any other comments about our site? (Please specify)			Open-ended		N		Other comments

---

Sheet 6: Custom Qsts (9-19-13)

Model Instance Name:			red & strike-through: DELETE
U.S. NRC Satisfaction Survey v2			underlined & italicized: RE-ORDER
MID: UhdBBQptJVk41wssVwc1Iw==			pink: ADDITION
Date: 2/3/09			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
EDO03402		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
EDO03403		Which role/affiliation best describes you?	NRC licensee		Dropdown (Select-one)	Single	Y
			State or local government
			International regulatory community
			Public interest group
			NRC employee
			NRC contractor
			Other federal employee
			Nuclear industry
			Member of the public
			Law firm
			News media
			Congress
			Researcher
			Consultant
			Student
			Teacher
			Other	A
EDO03404	A	If you answered "Other" above, what other role best describes you?			Open-ended		N
EDO03405		What is your primary reason for visiting the site today?	Find out about NRC		Checkbox One Up Vertical	Multi	Y
			Read about what NRC does
			Read event reports
			Research about nuclear reactors
			Find information on nuclear materials
			Research information on radioactive waste
			Find out about public involvement/meetings
			Learn about current rulemakings
			Report a safety concern
			Learn about emergency preparedness
			Know about radiation protection
			Find employment at NRC
			Contact NRC
			Get information on license fees
			Download NRC forms
			Electronically submit documents
			News and info
			Find out what's new on the website
			Other	A
			Find 10CFR information
			Research or review current regulatory requirements, regulations and rules
			Find or download NUREG reports
			Obtain inspection reports
			Find a specific document
EDO03406	A	If you answered "Other" above, what is your other primary reason for visiting the site?			Open-ended		N
ACQWro0010103		Did you find what you were looking for?	Yes		Radio Button One Up Vertical	Single	Y		Did you find
			No	F, C
			Partially	F, C
ACQWro0010104	F	What were you looking for? Please be brief and specific.			Open-ended		N		OE_Unable
ACQWro0010105	C	If you were unable to obtain a specific report/document, which of the following best describes why:	I was not looking for a specifc report/document.		Radio Button One Up Vertical		N		Unable Report
			The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
			I was not sure where the report/document is located on the site
			I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)
			Other, please specify:	G
ACQWro0010117	G	What other reason were you unable to obtain a specific report/document?			Open-ended		N		Other_Unable Report
EDO03410		What source brought you to our site?	Search engine		Dropdown (Select-one)	Single	Y	Skip Logic Group
			NRC Blog, NRC Tweet, NRC YouTube Channel, etc
			Other government site
			Site bookmarked
			Referral
			Printed materials
			Media/news story
			Other	J
ACQhar0020085	J	What other source brought you to our site?			Open-ended		N	Skip Logic Group	Other Source
ACQOsl0003250		Did you use the search feature during your visit today?	Yes	K	Radio Button, one-up vertical	Single	Y	Skip Logic Group	Search Usage
			No
			Don't recall
ACQOsl0003251	K	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	The search feature met my needs today.		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			I had issues with the basic search process (how to use it, terms to enter).	A
			I had issues with the visual display of the search results (text size, images).	B
			I had issues with the search results I received.	C
			I had issues with sorting, filtering, advanced search, or lack of these options.	D
			I had technical issues with the search feature.	E
			None of these
ACQOsl0003252	A	What were your issues with the basic search process? (Please select all that apply.)	It was not clear to me how to use the search feature		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues basic Search
			I did not know what terms to use to get the results I wanted
			There were too many steps or refinements to get to what I wanted
			I had a different issue with the basic search process:	F
ACQOsl0003253	F	My issue was:	Open-ended		Text area, no char limit				Other basic issue
ACQOsl0003254	B	What were your issues with the visual display of the search results? (Please select all that apply.)	I could not see enough of the description to decide which link to choose		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues visual display
			The text was too small
			The page was too crowded
			I could not see much difference between the listings/items
			I had a different issue with the visual display of results:	G
ACQOsl0003255	G	My issue was:	Open-ended		Text area, no char limit				Other visual issue
ACQOsl0003237	C	What were your issues with the search results? (Please select all that apply.)	Results were not relevant/not what I wanted		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues Search results
			There were not enough results
			There were NO results
			There was too little information in the results to decide what to choose
			Many of the search results looked the same
			I had a different issue with the search results:	H
ACQOsl0003238	H	My issue was:	Open-ended		Text area, no char limit				Other results issue
ACQOsl0003239	D	What were your issues with sorting, filtering, or advanced search? (Please select all that apply.)	The results were not sorted in a helpful way		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues sorting
			I want advanced search options
			I want more sorting/filtering/advanced search options	K
			I had a different sorting/filtering issue:	I
ACQOsl0003240	I	My issue was:	Open-ended		Text area, no char limit				Other sorting issue
ACQOsl0003241	K	The sorting/filtering/advanced search options I would like are:	Open-ended		Text area, no char limit				Other sorting issue
ACQOsl0003242	E	The technical issue I had with search was:	Search speed was too slow		Radio button, two-up vertical	Single	Y
			I had the following technical issue:	J
ACQOsl0003243	J	My issue was:	Open-ended		Text area, no char limit				Other technical issue
EDO03417		What other information would you like to see on the NRC site? (Please specify)			Open-ended		N
EDO03418		If you could make one improvement to the site, what would it be?	No improvements are necessary		Dropdown (Select-one)	Single	Y
			Improve the ADAMS search engine
			Improve the regular or advance search feature
			Have better search criteria
			Provide better search results
			Improve the direct links, make them more intuitive
			Enhance the navigation of the site, make it more user friendly
			Make available more detailed information
			Make the terminology more understandable
			Update information more frequently
			Provide better 10CFR information
			Provide more documents, specific documents
			Offer older NUREGs, regulatory reports, guidelines, rules and regulations
			Supply all documents electronically or in PDF format
			Have a better site organization, better site map
			Other	A
EDO03419	A	What other improvements would you make to this site?			Open-ended		N
EDO03420		Do you have any other comments about our site? (Please specify)			Open-ended		N

---

Sheet 7: Qsts Current (12-14-12)

Model Instance Name:				red & strike-through: DELETE
U.S. NRC Satisfaction Survey v2				underlined & italicized: RE-ORDER
MID: UhdBBQptJVk41wssVwc1Iw==				pink: ADDITION
Date: 2/3/09				blue + -->: REWORDING
				violet (bold): SKIP-LOGIC
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer IDs (DOT ONLY)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
EDO03402		How frequently do you visit this site?		First time		Dropdown (Select-one)	Single	Y
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
EDO03403		Which role/affiliation best describes you?		NRC licensee		Dropdown (Select-one)	Single	Y
				State or local government
				International regulatory community
				Public interest group
				NRC employee
				NRC contractor
				Other federal employee
				Nuclear industry
				Member of the public
				Law firm
				News media
				Congress
				Researcher
				Consultant
				Student
				Teacher
				Other	A
EDO03404	A	If you answered "Other" above, what other role best describes you?				Open-ended		N
EDO03405		What is your primary reason for visiting the site today?		Find out about NRC		Checkbox One Up Vertical	Multi	Y
				Read about what NRC does
				Read event reports
				Research about nuclear reactors
				Find information on nuclear materials
				Research information on radioactive waste
				Find out about public involvement/meetings
				Learn about current rulemakings
				Report a safety concern
				Learn about emergency preparedness
				Know about radiation protection
				Find employment at NRC
				Contact NRC
				Get information on license fees
				Download NRC forms
				Electronically submit documents
				News and info
				Find out what's new on the website
				Other	A
				Find 10CFR information
				Research or review current regulatory requirements, regulations and rules
				Find or download NUREG reports
				Obtain inspection reports
				Find a specific document
EDO03406	A	If you answered "Other" above, what is your other primary reason for visiting the site?				Open-ended		N
ACQWro0010103		Did you find what you were looking for?	ACQWro0010103A01	Yes		Radio Button One Up Vertical	Single	Y		Did you find
			ACQWro0010103A02	No	F, C
			ACQWro0010103A03	Partially	F, C
ACQWro0010104	F	What were you looking for? Please be brief and specific.				Open-ended		N		OE_Unable
ACQWro0010105	C	If you were unable to obtain a specific report/document, which of the following best describes why:	ACQWro0010105A01	I was not looking for a specifc report/document.		Radio Button One Up Vertical		N		Unable Report
			ACQWro0010105A02	The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
			ACQWro0010105A03	I was not sure where the report/document is located on the site
			ACQWro0010105A04	I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)
			ACQWro0010105A05	Other, please specify:	G
ACQWro0010117	G	What other reason were you unable to obtain a specific report/document?				Open-ended		N		Other_Unable Report
EDO03410		What source brought you to our site?		Search engine		Dropdown (Select-one)	Single	Y	Skip Logic Group
				NRC Blog, NRC Tweet, NRC YouTube Channel, etc
				Other government site
				Site bookmarked
				Referral
				Printed materials
				Media/news story
				Other	J
	J	What other source brought you to our site?				Open-ended		N	Skip Logic Group	Other Source
ACQOsl0003250		Did you use the search feature during your visit today?	ACQOsl0003250A01	Yes	K	Radio Button, one-up vertical	Single	Y	Skip Logic Group	Search Usage
			ACQOsl0003250A02	No
			ACQOsl0003250A03	Don't recall
ACQOsl0003251	K	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	ACQOsl0003251A01	The search feature met my needs today.		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			ACQOsl0003251A02	I had issues with the basic search process (how to use it, terms to enter).	A
			ACQOsl0003251A03	I had issues with the visual display of the search results (text size, images).	B
			ACQOsl0003251A04	I had issues with the search results I received.	C
			ACQOsl0003251A05	I had issues with sorting, filtering, advanced search, or lack of these options.	D
			ACQOsl0003251A06	I had technical issues with the search feature.	E
			ACQOsl0003251A07	None of these
ACQOsl0003252	A	What were your issues with the basic search process? (Please select all that apply.)	ACQOsl0003252A01	It was not clear to me how to use the search feature		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues basic Search
			ACQOsl0003252A02	I did not know what terms to use to get the results I wanted
			ACQOsl0003252A03	There were too many steps or refinements to get to what I wanted
			ACQOsl0003252A04	I had a different issue with the basic search process:	F
ACQOsl0003253	F	My issue was:		Open-ended		Text area, no char limit				Other basic issue
ACQOsl0003254	B	What were your issues with the visual display of the search results? (Please select all that apply.)	ACQOsl0003254A01	I could not see enough of the description to decide which link to choose		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues visual display
			ACQOsl0003254A02	The text was too small
			ACQOsl0003254A03	The page was too crowded
			ACQOsl0003254A04	I could not see much difference between the listings/items
			ACQOsl0003254A05	I had a different issue with the visual display of results:	G
ACQOsl0003255	G	My issue was:		Open-ended		Text area, no char limit				Other visual issue
ACQOsl0003237	C	What were your issues with the search results? (Please select all that apply.)	ACQOsl0003237A01	Results were not relevant/not what I wanted		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues Search results
			ACQOsl0003237A02	There were not enough results
			ACQOsl0003237A03	There were NO results
			ACQOsl0003237A04	There was too little information in the results to decide what to choose
			ACQOsl0003237A05	Many of the search results looked the same
			ACQOsl0003237A06	I had a different issue with the search results:	H
ACQOsl0003238	H	My issue was:		Open-ended		Text area, no char limit				Other results issue
ACQOsl0003239	D	What were your issues with sorting, filtering, or advanced search? (Please select all that apply.)	ACQOsl0003239A01	The results were not sorted in a helpful way		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues sorting
			ACQOsl0003239A02	I want advanced search options
			ACQOsl0003239A03	I want more sorting/filtering/advanced search options	K
			ACQOsl0003239A04	I had a different sorting/filtering issue:	I
ACQOsl0003240	I	My issue was:		Open-ended		Text area, no char limit				Other sorting issue
ACQOsl0003241	K	The sorting/filtering/advanced search options I would like are:		Open-ended		Text area, no char limit				Other sorting issue
ACQOsl0003242	E	The technical issue I had with search was:	ACQOsl0003242A01	Search speed was too slow		Radio button, two-up vertical	Single	Y
			ACQOsl0003242A02	I had the following technical issue:	J
ACQOsl0003243	J	My issue was:		Open-ended		Text area, no char limit				Other technical issue
EDO03417		What other information would you like to see on the NRC site? (Please specify)				Open-ended		N
EDO03418		If you could make one improvement to the site, what would it be?		No improvements are necessary		Dropdown (Select-one)	Single	Y
				Improve the ADAMS search engine
				Improve the regular or advance search feature
				Have better search criteria
				Provide better search results
				Improve the direct links, make them more intuitive
				Enhance the navigation of the site, make it more user friendly
				Make available more detailed information
				Make the terminology more understandable
				Update information more frequently
				Provide better 10CFR information
				Provide more documents, specific documents
				Offer older NUREGs, regulatory reports, guidelines, rules and regulations
				Supply all documents electronically or in PDF format
				Have a better site organization, better site map
				Other	A
EDO03419	A	What other improvements would you make to this site?				Open-ended		N
EDO03420		Do you have any other comments about our site? (Please specify)				Open-ended		N

---

Sheet 8: Custom Qsts (12-29-11)

Model Instance Name:			red & strike-through: DELETE
U.S. NRC Satisfaction Survey v2			underlined & italicized: RE-ORDER
MID: UhdBBQptJVk41wssVwc1Iw==			pink: ADDITION
Date: 2/3/09			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
EDO03402		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
EDO03403		Which role/affiliation best describes you?	NRC licensee		Dropdown (Select-one)	Single	Y
			State or local government
			International regulatory community
			Public interest group
			NRC employee
			NRC contractor
			Other federal employee
			Nuclear industry
			Member of the public
			Law firm
			News media
			Congress
			Researcher
			Consultant
			Student
			Teacher
			Other	A
EDO03404	A	If you answered "Other" above, what other role best describes you?			Open-ended		N
EDO03405		What is your primary reason for visiting the site today?	Find out about NRC	E	Checkbox One Up Vertical	Multi	Y
			Read about what NRC does	E
			Read event reports	B
			Research about nuclear reactors	E
			Find information on nuclear materials	E
			Research information on radioactive waste	E
			Find out about public involvement/meetings	E
			Learn about current rulemakings	E
			Report a safety concern	E
			Learn about emergency preparedness	E
			Know about radiation protection	E
			Find employment at NRC	E
			Contact NRC	E
			Get information on license fees	E
			Download NRC forms	B
			Electronically submit documents	E
			News and info	E
			Find out what's new on the website	E
			Other	A
			Find 10CFR information	E
			Research or review current regulatory requirements, regulations and rules	E
			Find or download NUREG reports	B
			Obtain inspection reports	B
			Find a specific document	E
EDO03406	A	If you answered "Other" above, what is your other primary reason for visiting the site?			Open-ended		N
ACQOsl0003235	B	Were you able to find the specific report/document you came to the NRC site for today:	Yes		Radio Button One Up Vertical	Single	Y
			No	C, D
			Partially
ACQOsl0003236	C	Which of the following best describes the reason why you were unable to obtain the report/document:	The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)		Radio Button One Up Vertical
			I was not sure where the report/document is located on the site
			I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)
			Other, please specify:
ACQOsl0003189	D	Please describe in detail which report/document you were unable to find on the site.			Open-ended
EDO03407	E	Did you find what you were looking for?	Yes		Radio Button One Up Vertical	Single	Y
			No	F
			Partially
EDO03408	F	If "No", what were you looking for? Please be brief and specific.			Open-ended		N
		Did you find what you were looking for?	Yes		Radio Button One Up Vertical	Single	Y		Did you find
			No	F, C
			Partially	F, C
	F	What were you looking for? Please be brief and specific.			Open-ended		N		OE_Unable
	C	If you were unable to obtain a specific report/document, which of the following best describes why:	I was not looking for a specifc report/document.		Radio Button One Up Vertical		N		Unable Report
			The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
			I was not sure where the report/document is located on the site
			I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)
			Other, please specify:	G
	G	What other reason were you unable to obtain a specific report/document?			Open-ended		N		Other_Unable Report
EDO03410		What source brought you to our site?	Search engine		Dropdown (Select-one)	Single	Y
			Other government site
			Site bookmarked
			Referral
			Printed materials
			Media/news story
			Other
ACQOsl0003250		Did you use the search feature during your visit today?	Yes	K	Radio Button, one-up vertical	Single	Y	Skip Logic Group	Search Usage
			No
			Don't recall
ACQOsl0003251	K	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	The search feature met my needs today.		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			I had issues with the basic search process (how to use it, terms to enter).	A
			I had issues with the visual display of the search results (text size, images).	B
			I had issues with the search results I received.	C
			I had issues with sorting, filtering, advanced search, or lack of these options.	D
			I had technical issues with the search feature.	E
			None of these
ACQOsl0003252	A	What were your issues with the basic search process? (Please select all that apply.)	It was not clear to me how to use the search feature		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues basic Search
			I did not know what terms to use to get the results I wanted
			There were too many steps or refinements to get to what I wanted
			I had a different issue with the basic search process:	F
ACQOsl0003253	F	My issue was:	Open-ended		Text area, no char limit				Other basic issue
ACQOsl0003254	B	What were your issues with the visual display of the search results? (Please select all that apply.)	I could not see enough of the description to decide which link to choose		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues visual display
			The text was too small
			The page was too crowded
			I could not see much difference between the listings/items
			I had a different issue with the visual display of results:	G
ACQOsl0003255	G	My issue was:	Open-ended		Text area, no char limit				Other visual issue
ACQOsl0003237	C	What were your issues with the search results? (Please select all that apply.)	Results were not relevant/not what I wanted		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues Search results
			There were not enough results
			There were NO results
			There was too little information in the results to decide what to choose
			Many of the search results looked the same
			I had a different issue with the search results:	H
ACQOsl0003238	H	My issue was:	Open-ended		Text area, no char limit				Other results issue
ACQOsl0003239	D	What were your issues with sorting, filtering, or advanced search? (Please select all that apply.)	The results were not sorted in a helpful way		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues sorting
			I want advanced search options
			I want more sorting/filtering/advanced search options	K
			I had a different sorting/filtering issue:	I
ACQOsl0003240	I	My issue was:	Open-ended		Text area, no char limit				Other sorting issue
ACQOsl0003241	K	The sorting/filtering/advanced search options I would like are:	Open-ended		Text area, no char limit				Other sorting issue
ACQOsl0003242	E	The technical issue I had with search was:	Search speed was too slow		Radio button, two-up vertical	Single	Y
			I had the following technical issue:	J
ACQOsl0003243	J	My issue was:	Open-ended		Text area, no char limit				Other technical issue
EDO03417		What other information would you like to see on the NRC site? (Please specify)			Open-ended		N
EDO03418		If you could make one improvement to the site, what would it be?	No improvements are necessary		Dropdown (Select-one)	Single	Y
			Improve the ADAMS search engine
			Improve the regular or advance search feature
			Have better search criteria
			Provide better search results
			Improve the direct links, make them more intuitive
			Enhance the navigation of the site, make it more user friendly
			Make available more detailed information
			Make the terminology more understandable
			Update information more frequently
			Provide better 10CFR information
			Provide more documents, specific documents
			Offer older NUREGs, regulatory reports, guidelines, rules and regulations
			Supply all documents electronically or in PDF format
			Have a better site organization, better site map
			Other	A
EDO03419	A	What other improvements would you make to this site?			Open-ended		N
EDO03420		Do you have any other comments about our site? (Please specify)			Open-ended		N

---

Sheet 9: Custom Qsts 1-5-11

Model Instance Name:			red & strike-through: DELETE
U.S. NRC Satisfaction Survey v2			underlined & italicized: RE-ORDER
MID: UhdBBQptJVk41wssVwc1Iw==			pink: ADDITION
Date: 2/3/09			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
EDO03402		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
EDO03403		Which role/affiliation best describes you?	NRC licensee		Dropdown (Select-one)	Single	Y
			State or local government
			International regulatory community
			Public interest group
			NRC employee
			NRC contractor
			Other federal employee
			Nuclear industry
			Member of the public
			Law firm
			News media
			Congress
			Researcher
			Consultant
			Student
			Teacher
			Other	A
EDO03404	A	If you answered "Other" above, what other role best describes you?			Open-ended		N
EDO03405		What is your primary reason for visiting the site today?	Find out about NRC	E	Checkbox One Up Vertical	Multi	Y
			Read about what NRC does	E
			Read event reports	B
			Research about nuclear reactors	E
			Find information on nuclear materials	E
			Research information on radioactive waste	E
			Find out about public involvement/meetings	E
			Learn about current rulemakings	E
			Report a safety concern	E
			Learn about emergency preparedness	E
			Know about radiation protection	E
			Find employment at NRC	E
			Contact NRC	E
			Get information on license fees	E
			Download NRC forms	B
			Electronically submit documents	E
			News and info	E
			Find out what's new on the website	E
			Other	A
			Find 10CFR information	E
			Research or review current regulatory requirements, regulations and rules	E
			Find or download NUREG reports	B
			Obtain inspection reports	B
			Find a specific document	E
EDO03406	A	If you answered "Other" above, what is your other primary reason for visiting the site?			Open-ended		N
ACQOsl0003235	B	Were you able to find the specific report/document you came to the NRC site for today:	Yes		Radio Button One Up Vertical	Single	Y
			No	C, D
			Partially
ACQOsl0003236	C	Which of the following best describes the reason why you were unable to obtain the report/document:	The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)		Radio Button One Up Vertical
			I was not sure where the report/document is located on the site
			I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)
			Other, please specify:
ACQOsl0003189	D	Please describe in detail which report/document you were unable to find on the site.			Open-ended
EDO03407	E	Did you find what you were looking for?	Yes		Radio Button One Up Vertical	Single	Y
			No	F
			Partially
EDO03408	F	If "No", what were you looking for? Please be brief and specific.			Open-ended		N
EDO03409		If you were looking for a specific document and you were unable to find it, what was this document? Please be brief and specific.			Open-ended		N
EDO03410		What source brought you to our site?	Search engine		Dropdown (Select-one)	Single	Y
			Other government site
			Site bookmarked
			Referral
			Printed materials
			Media/news story
			Other
ACQOsl0003250		Did you use the search feature during your visit today?	Yes	K	Radio Button, one-up vertical	Single	Y	Skip Logic Group	Search Usage
			No
			Don't recall
ACQOsl0003251	K	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	The search feature met my needs today.		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			I had issues with the basic search process (how to use it, terms to enter).	A
			I had issues with the visual display of the search results (text size, images).	B
			I had issues with the search results I received.	C
			I had issues with sorting, filtering, advanced search, or lack of these options.	D
			I had technical issues with the search feature.	E
			None of these
ACQOsl0003252	A	What were your issues with the basic search process? (Please select all that apply.)	It was not clear to me how to use the search feature		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues basic Search
			I did not know what terms to use to get the results I wanted
			There were too many steps or refinements to get to what I wanted
			I had a different issue with the basic search process:	F
ACQOsl0003253	F	My issue was:	Open-ended		Text area, no char limit				Other basic issue
ACQOsl0003254	B	What were your issues with the visual display of the search results? (Please select all that apply.)	I could not see enough of the description to decide which link to choose		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues visual display
			The text was too small
			The page was too crowded
			I could not see much difference between the listings/items
			I had a different issue with the visual display of results:	G
ACQOsl0003255	G	My issue was:	Open-ended		Text area, no char limit				Other visual issue
ACQOsl0003237	C	What were your issues with the search results? (Please select all that apply.)	Results were not relevant/not what I wanted		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues Search results
			There were not enough results
			There were NO results
			There was too little information in the results to decide what to choose
			Many of the search results looked the same
			I had a different issue with the search results:	H
ACQOsl0003238	H	My issue was:	Open-ended		Text area, no char limit				Other results issue
ACQOsl0003239	D	What were your issues with sorting, filtering, or advanced search? (Please select all that apply.)	The results were not sorted in a helpful way		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Issues sorting
			I want advanced search options
			I want more sorting/filtering/advanced search options	K
			I had a different sorting/filtering issue:	I
ACQOsl0003240	I	My issue was:	Open-ended		Text area, no char limit				Other sorting issue
ACQOsl0003241	K	The sorting/filtering/advanced search options I would like are:	Open-ended		Text area, no char limit				Other sorting issue
ACQOsl0003242	E	The technical issue I had with search was:	Search speed was too slow		Radio button, two-up vertical	Single	Y
			I had the following technical issue:	J
ACQOsl0003243	J	My issue was:	Open-ended		Text area, no char limit				Other technical issue
EDO03411		How do you prefer to navigate this site?	Site's search feature		Dropdown (Select-one)	Single	Y
			ADAMS web-based access search
			ADAMS Citrix-based access search
			FAQs
			Top & left navigation bars
			Quick links
			Site index
			Site map
			Other	A
			No preference
EDO03412	A	If you answered "Other" above, what is your other preferred means for navigating the site?			Open-ended		N
EDO03413		If you used the search feature of the site, what type of difficulty, if any, did you encounter with the Search?	I did not use the search		Dropdown (Select-one)	Single	Y
			Results were helpful
			Results were not helpful
			Returned too many results
			Returned not enough or no results
			Returned results that were too similar/redundant
			Results were not relevant to my search terms or needs
			I was not sure what words to use in my search
			Search required too many refinements to get what I wanted
			Other
EDO03414		What type of difficulty, if any, did you encounter with the navigation process?	I did not encounter any difficulty with navigation		Dropdown (Select-one)	Single	Y
			Could not determine the best link on most pages
			Could not navigate back to previous information
			I felt lost, not know where I was
			I had difficulty finding related information
			Too many links or navigational choices
			Links did not take me where I expected
			Could not get started or did not know where to begin
			I had difficulty finding detailed information
			I had technical difficulties (e.g. broken links, error messages)
			Navigation did not support what I was trying to accomplish
			Other
EDO03415		What feature or aspect or the NRC site do you most appreciate? (Please be brief and specific)			Open-ended		N
EDO03416		What feature or aspect or the NRC site do you least appreciate? (Please be brief and specific)			Open-ended		N
EDO03417		What other information would you like to see on the NRC site? (Please specify)			Open-ended		N
EDO03418		If you could make one improvement to the site, what would it be?	No improvements are necessary		Dropdown (Select-one)	Single	Y
			Improve the ADAMS search engine
			Improve the regular or advance search feature
			Have better search criteria
			Provide better search results
			Improve the direct links, make them more intuitive
			Enhance the navigation of the site, make it more user friendly
			Make available more detailed information
			Make the terminology more understandable
			Update information more frequently
			Provide better 10CFR information
			Provide more documents, specific documents
			Offer older NUREGs, regulatory reports, guidelines, rules and regulations
			Supply all documents electronically or in PDF format
			Have a better site organization, better site map
			Other	A
EDO03419	A	What other improvements would you make to this site?			Open-ended		N
EDO03420		Do you have any other comments about our site? (Please specify)			Open-ended		N