890 2014 890 Nhlbi

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 890 NHLBI.xlsx

2014 882 CMS Medicare - 2014 891 Treasury Direct v2

OMB: 1090-0008

Document [xlsx]
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Overview

Welcome and Thank You Text
Model Qsts
Custom Qsts


Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
























Welcome Text













Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.























































































Thank You Text













Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.






































































































































































































































Sheet 2: Model Qsts

Model Instance Name:




NHLBI




MID:



Non-Partitioned



Date: 11-11-14









Site Information (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Primary Resource (1=Very Unlikely, 10=Very Likely)
Site Information - Thoroughness Please rate the thoroughness of information provided on this site. Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
Primary Resource How likely are you to use this site as your primary resource for heart, lung, blood and sleep information?
Site Information - Understandable Please rate how understandable this site’s information is. Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
Site Information - Answers Please rate how well the site’s information provides answers to your questions. Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
Recommend How likely are you to recommend this site to someone else?

Look and Feel (1=Poor, 10=Excellent, Don't Know)


Return (1=Very Unlikely, 10=Very Likely)
Look and Feel - Appeal Please rate the visual appeal of this site.


How likely are you to return to this site?
Look and Feel - Balance Please rate the balance of graphics and text on this site.


Lifestyle Change (1=Very Unlikely, 10=Very Likely)
Look and Feel - Readability Please rate the readability of the pages on this site.

Lifestyle Change How likely are you to make a healthy lifestyle change within 2 months based on the information you found on this site?

Navigation (1=Poor, 10=Excellent, Don't Know)



Navigation - Organized Please rate how well the site is organized.



Navigation - Options Please rate the options available for navigating this site.



Navigation - Layout Please rate how well the site layout helps you find what you are looking for.




Information Browsing (1=Poor, 10=Excellent, Don't Know)



Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.



Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.



Information Browsing - Features Please rate how well the features on the site help you find the information you need.




Sheet 3: Custom Qsts

NHLBI








Err:509








Date: 11/13/2014
















CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Required
Y/N
Special Instructions CQ Label


How frequently do you visit the NHLBI website? First time A Radio button, one-up vertical Y Skip Logic Group Visit Frequency



Daily








About once a week








About once a month








Every 6 months or less






A How did you find the NHLBI website? Search engine
Radio button, one-up vertical Y Skip Logic Group FT Found Site



Doctor, nurse, or other healthcare professional








Family or friend








Social media C







Educational campaign








News








Another website








Other, please specify: B





B Please tell us how you found the NHLBI website.

Text area, no char limit N Skip Logic Group OE_Found Site

C On which social media site did you learn about NHLBI? Facebook
Radio button, one-up vertical Y Skip Logic Group Social Media Source



Twitter








Vine








Instagram








Pinterest








Other M





M Please specify what other social media site on which you learned about NHLBI.

Text area, no char limit N Skip Logic Group OE_Social Media Source


For this visit, which best describes you? "I am a…" Health Consumer E Radio button, one-up vertical Y Skip Logic Group Role



Researcher G







Medical Professional G







Member of the Media I







Policy-Maker I







Advocate K







Other D





D Please specify what other role best describes you.

Text area, no char limit
Skip Logic Group OE_Role

E What were you looking for on the site today? Information about: Clinical Trials
Radio button, one-up vertical Y Skip Logic Group PR Consumer



Educational Materials








Disease or Condition








Weight Management








Nutrition/Fitness








Healthy Lifestyle








Nothing Specific








Other, please specify: F





F Please specify what other information you were looking for on the site today.

Text area, no char limit
Skip Logic Group OE_PR Consumer

G What were you looking for on the site today? Information about: Clinical Trials
Radio button, one-up vertical
Skip Logic Group PR Research/Med Pro



Research and Findings at NHLBI








Funding/Grants- Policy








Funding/Grants-Opportunities








Meetings/Events








Training Opportunities








Nothing Specific








Other H





H Please specify what other information you were looking for on the site today.

Text area, no char limit
Skip Logic Group OE_PR Researcher/Med Pro

I What were you looking for on the site today? Information about: Clinical Trials
Radio button, one-up vertical
Skip Logic Group PR Media/Policy Maker



Disease or Condition








Research and Findings at NHLBI








Press Contact Person








Policy








Press Releases








Nothing Specific








Other J





J Please specify what other information you were looking for on the site today.

Text area, no char limit
Skip Logic Group OE_PR Media/Policy Maker

K What were you looking for on the site today? Information about: Clinical Trials
Radio button, one-up vertical
Skip Logic Group PR Advocate



Disease or Condition








Educational Materials








Nothing Specific








Other L





L Please specify what other information you were looking for on the site today.

Text area, no char limit
Skip Logic Group OE_PR Advocate


Did you find the information you were looking for? Yes
Radio button, one-up vertical Y Skip Logic Group Ability to Find



No N, O







Still looking N, O





N What specifically did you hope to find?

Text area, no char limit N Skip Logic Group OE_Did Not Find

O What do you plan on doing next?

Text area, no char limit N Skip Logic Group OE_Next Steps


How do you plan to use the information? For myself
Drop down, select one Y
Info Usage



For others (caregiving)








To Share








For work








Just browsing







How comfortable are you with technology in general (i.e., computers, smartphones) in your daily life? 1 = Not at all comfortable
Radio button, scale, has don't know Y
Technology Comfort



2








3








4








5 = Very comfortable








Don't know







How comfortable are you with searching for health information online? 1 = Not at all comfortable
Radio button, scale, has don't know Y
Online Search Comfort



2








3








4








5 = Very comfortable








Don't know







Which of the following would be of most interest/value to you? Please choose the top three. (rank 1) Recipes
Drop down, select one Y Rank Group Add Content - rank 1



Videos


Randomize




Educational Materials








Healthy living guides








PDFs/Fact sheets








Tools (i.e., BMI calculator, meal planners, etc.)








Other


Anchor Answer Choice



Which of the following would be of most interest/value to you? Please choose the top three. (rank 2) Recipes
Drop down, select one Y Rank Group Add Content - rank 2



Videos


Randomize




Educational Materials








Healthy living guides








PDFs/Fact sheets








Tools (i.e., BMI calculator, meal planners, etc.)








Other


Anchor Answer Choice



Which of the following would be of most interest/value to you? Please choose the top three. (rank 3) Recipes
Drop down, select one Y Rank Group Add Content - rank 3



Videos


Randomize




Educational Materials








Healthy living guides








PDFs/Fact sheets








Tools (i.e., BMI calculator, meal planners, etc.)








Other


Anchor Answer Choice



When searching for health information in general, what do you find most challenging? Language is too technical/scientific
Radio button, one-up vertical Y Skip Logic Group Health Info Challenges



Available information is too broad








Available information is too specific








Not sure where to begin looking for health information








Unsure of the accuracy of the available information








Not sure whom to trust as a source








Prefer channels other than online (i.e., in person, printed materials, etc.)








I typically do not experience issues when searching for health information online.







On which social media sites do you follow NHLBI? Please select all that apply. Facebook P Drop down, select one Y Skip Logic Group SM Usage



Twitter P







Vine P







Instagram P







None Q





P What additional types of content would you like to see on NHLBI social media? Tips for healthy living
Checkbox, one-up vertical Y Skip Logic Group SM Content-Follow



Recipes








Videos








Infographics








Research findings








Scientific discoveries








Success stories






Q Would any of the following types of content compel you to follow NHLBI on social media? Tips for healthy living
Checkbox, one-up vertical Y Skip Logic Group SM Content-No Follow



Recipes








Videos








Infographics








Research findings








Scientific discoveries








Success stories







Do you use a mobile device to access health information? Yes R Drop down, select one Y Skip Logic Group Mobile Access



No






R Would you prefer using a mobile browser version of this site or a downloadable mobile app to access health information from this site? Mobile site
Checkbox, one-up vertical Y Skip Logic Group Site vs. App



Mobile app








Neither, I prefer the desktop version








Don't care







What additional information or resources would you like to see included on our site?

Text area, no char limit N
OE_Additional Info


If you could make one improvement to our website, what would it be?

Text area, no char limit N
OE_Improvement

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