National Environmental Satellite, Data, and Information Service - Data Centers Customer Satisfaction Survey

OMB Control No. 0648-0342

Expires 04/30/2015

You may respond to this customer satisfaction survey using any of these methods:

On-line: www.ncdc.noaa.gov/survey.html (We encourage this method as it is much more efficient.)

Fax: (828) 271-4876

Mail: National Climatic Data Center

Attn: NVDS Surveys

151 Patton Ave., Room 120

Asheville, NC 28801-5001

National Environmental Satellite, Data, and Information Service - Data Centers

Customer Satisfaction Survey

Strongly Dissatisfied Satisfied Strongly

Dissatisfied Neutral Satisfied N/A

How would you rate?

1. Quality of data/product(s) received 1 2 3 4 5 N/A

2. Cost of data/product(s) received 1 2 3 4 5 N/A

3. Degree data/product(s) met your needs 1 2 3 4 5 N/A

4. Format of data/product(s) received 1 2 3 4 5 N/A

5. Documentation of data/product(s) received 1 2 3 4 5 N/A

6. Accessibility of data/product(s) 1 2 3 4 5 N/A

7. Timeliness of response 1 2 3 4 5 N/A

8. Courtesy of staff who dealt with you 1 2 3 4 5 N/A

9. Overall satisfaction with service 1 2 3 4 5 N/A

10. Overall satisfaction compared with 1 2 3 4 5 N/A

services/data from private sector

11. Overall satisfaction compared with 1 2 3 4 5 N/A

services/data from other federal agencies

12. What data/product(s) did you obtain?

__Publication __Printed image ___Printed copy of data

Digital data:

__Surface weather/climate __Radar (NEXRAD) __Model (weather/climate)

__Upper air weather/climate __Geomagnetic __Natural hazards

__Marine weather/climate __Marine geology/geophysics __Solar/space weather

__Bathymetry/topography __Ocean-biology __Ocean-currents

__Ocean-chemistry __Ocean-salinity __Ocean-temperature

__Ocean-waves __Ocean data-other __Satellite-DMSP

__Satellite-GOES __Satellite-NOAA/POES __Satellite data-other

__Digital data-other

13. If you received digital data, in what format was it received? (not applicable, go to #14)

__ASCII __NetCDF __KML __CSV-comma delimited

__Shapefiles __HDF __PDF __GeoTIFF

__Other (list)________

14. What was the primary use of the data/product(s) received?

__Scientific research __Business __Legal __Exploration

__Education __Personal __Management __Assessment

__Recreation

15. What is your affiliation?

__Individual __Student/teacher K-12 __University student

__University __Research institution __Business/industry

__NOAA __Federal government __News media

__State/local government __Other

16. How frequently do you request or download NOAA Data Center data/products?

__ Frequently (>once a month) __ Regularly (>twice a year)

__ Infrequently (once a year or less) __ First-time user

17. In which of the following ways did the data/product you obtained benefit you, your company or your organization?

__Lowered expenses __Increased revenues __Improved marketing plans

__Decreased risks __Aided research __Individual use

__Not applicable

18. If you received data via the web, what type of on-line system did you use? (not applicable, go to #20)

__GIS/Map Services ___Web interface ___FTP ___Not applicable

__Other Web Services (OPeNDAP, Thredds, Live Access Server, CLASS, etc.)

19. How would you rate our website in terms of ease of finding needed information?

__Very easy __Easy __Neither easy nor difficult __Difficult __Very difficult

20. If you did not use the web to order your data (i.e. ordered by telephone, letter, fax or e-mail), which

data center/office did you order from?

__National Climatic Data Center __National Geophysical Data Center

__National Oceanographic Data Center __Don’t know

21. Additional Comments:______________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Personal Information (optional):

Name:________________________________________________________________________

Address:______________________________________________________________________

Email : _______________________________________________________________________

Paperwork Reduction Act Information: In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to determine whether their customers are satisfied with the services and/or products they are receiving and whether they have suggestions as to how the services/products may be improved or made more useful. The information will be used to improve NOAA's products and services.

Responses to this survey are completely voluntary. No confidentiality can be provided for responses, but you need not supply your name or address. Public reporting burden for this collection of information is estimated to average four minutes per response. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Sarah Brabson, CIO-PPA1, Station 9826, 1315 East-West Highway, Silver Spring, MD 20910.

Notwithstanding any other provision of the law, no person is required to respond to, nor shall any person be subject to a penalty for failure to comply with, a collection of information subject to the requirements of the Paperwork Reduction Act, unless that collection of information displays a currently valid OMB Control Number.