NOAA Customer Surveys

Forms and Documents

Document Name	Status
Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups Form	New
Nautical Charting Customer Satisfaction Survey 2015 Form	New
NOAA/NESDIS Tropical Cyclone Program Survey Form	New
Hurricane Arthur Social Science Research Project Form	New
Dashboard Prototype Customer Feedback Form	New
Arrival of Tropical Storm Force Winds Social Science Research Project Form	New
Significant Weather Event Communication Survey Form	New
Extra-tropical Surge and Inundation Social Science Research Project Form	New
Feedback on NOAA's Online Needs Assessment Guide Form	New
NOAA SEA (Sea, Earth, Atmosphere) Evaluation Form	New
2014 Nautical Charting Customer Satisfaction Survey Form	New
Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey Form	New
COASTAL RESOURCE MANAGEMENT CUSTOMER SURVEY AND FOCUS GROUPS Form and Instruction	New
National Weather Service, Service Assessments Form and Instruction	New
An Evaluation of the NWS Hurricane Local Statement Form	New
Survey and Interviews with Coastal Storms Program Stakeholders Form	New
Evaluation of the Impact Based Warning Tool in the National Weather Service Central Region Form	New
Survey of Great Lakes Beach Visitors Related to Beach Hazards Form	New
NOAA Web Site Customer Survey - revised question list Form	New
Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey Form	New
Reef Smart Manager Event Survey Form	New
Biogeography Branch Product User Profile Survey - request to modify survey instrument Form	New
Formative Evaluation of the Gulf of Mexico Climate Community of Practice Form	New
Atlantic Highly Migratory Species Tournament Operator Survey 2012 Form	New
Biogeography Product User Survey Form	New
2012 Chart Users Questionnaire Form and Instruction	New
Reef Smart Participant Satisfaction Survey Form	New
0342 ren ss 112111 Part A rev.doc Supporting Statement A	2011-12-27
0648-0342 quantitative and qualitative questions.pdf Supplementary Document	2011-11-21
0342 ren ss 112111 Part B.doc Supporting Statement B	2011-11-21

IC Document Collections

IC ID	Document Title	Status
216188	Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups Form	New
216027	Nautical Charting Customer Satisfaction Survey 2015 Form	New
214746	NOAA/NESDIS Tropical Cyclone Program Survey Form	New
214730	Hurricane Arthur Social Science Research Project Form	New
214639	Dashboard Prototype Customer Feedback Form	New
214531	Arrival of Tropical Storm Force Winds Social Science Research Project Form	New
213874	Significant Weather Event Communication Survey Form	New
213595	Extra-tropical Surge and Inundation Social Science Research Project Form	New
211425	Feedback on NOAA's Online Needs Assessment Guide Form	New
211177	NOAA SEA (Sea, Earth, Atmosphere) Evaluation Form	New
210751	2014 Nautical Charting Customer Satisfaction Survey Form	New
210108	Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey Form	New
208630	COASTAL RESOURCE MANAGEMENT CUSTOMER SURVEY AND FOCUS GROUPS Form and Instruction	New
208332	National Weather Service, Service Assessments Form and Instruction	New
208075	An Evaluation of the NWS Hurricane Local Statement Form	New
207410	Survey and Interviews with Coastal Storms Program Stakeholders Form	New
207105	Evaluation of the Impact Based Warning Tool in the National Weather Service Central Region Form	New
206934	Survey of Great Lakes Beach Visitors Related to Beach Hazards Form	New
206077	NOAA Web Site Customer Survey - revised question list Form	New
205879	Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey Other-correspondence	New
205833	Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey Form	New
205556	Reef Smart Manager Event Survey Form	New
205297	Biogeography Branch Product User Profile Survey - request to modify survey instrument Form	New
205163	Formative Evaluation of the Gulf of Mexico Climate Community of Practice Form	New
203860	National Environmental Satellite, Data, and Information Service - Data Centers Customer Satisfaction Survey Other-Survey	New
203738	Atlantic Highly Migratory Species Tournament Operator Survey 2012 Form	New
203457	Biogeography Product User Survey Form	New
202742	NWS Hurricane Public Forecast Communication Survey Other-Correspondence	New
202078	2012 Chart Users Questionnaire Form and Instruction	New
201921	Reef Smart Participant Satisfaction Survey Form	New

ICR Details

OMB Control No: 0648-0342	ICR Reference No: 201111-0648-005
Status: Historical Active	Previous ICR Reference No: 200902-0648-008
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/11/2012
	Date Received in OIRA: 12/27/2011
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2015	36 Months From Approved	04/30/2012
Responses	605,529	0	80,000
Time Burden (Hours)	57,000	0	9,000
Cost Burden (Dollars)	0	0	0

---

Abstract: This is a request for renewal of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 55362	09/07/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 80885	12/27/2011
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 30

IC Title	Form No.	Form Name
Survey and Interviews with Coastal Storms Program Stakeholders	NA, NA, NA	CSP Stakeholder Survey ,   Coastal Storm Prediction Grantee Interview Questions ,   Community Resilience Index Participants - Communities Interview Questions
Atlantic Highly Migratory Species Tournament Operator Survey 2012	NA	Atlantic HMS Tournament Operator Survey 2012
Survey of Great Lakes Beach Visitors Related to Beach Hazards	NA, NA	Beach Risk Email Survey ,   Beach Risk Intercept Survey
Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups	NA	Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups
National Weather Service, Service Assessments	NA, NA, NA, NA, NA, NA, NA, NA, NAQ, NA, NA, NA, NA, NA, NA, NA, NA, NA	Wind/High Wind Service Assessment ,   Air Stagnation Service Assessment ,   Coastal Flood Service Assessment ,   Dense Fog Service Assessment ,   Dust Storm Service Assessment ,   Flash Flood Service Assessment ,   Flood Service Assessment ,   Freeze/Frost Service Assessment ,   Heat/Excessive Heat Service Assessment ,   High Surf Service Assessment ,   Hurricane Service Assessment ,   Marine Convective Service Assessment ,   Marine Nonconvective Service Assessment ,   Severe Thunderstorm Service Assessment ,   Tornado Service Assessment ,   Tropical Storm Service Assessment ,   Wind Chill Cold Service Assessment ,   Winter Weather Service Assessment
NOAA SEA (Sea, Earth, Atmosphere) Evaluation	NA	SEA evaluation
Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey	NA	Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey
National Environmental Satellite, Data, and Information Service - Data Centers Customer Satisfaction Survey
Hurricane Arthur Social Science Research Project	NA	Hurrican Aruther Social Science Research Project
Formative Evaluation of the Gulf of Mexico Climate Community of Practice	NA	Formative Evaluation of the Gulf of Mexico Climate Community of Practice
Reef Smart Participant Satisfaction Survey	NA, NA	Reef Smart Participant Satisfaction Survey
2012 Chart Users Questionnaire	NA	2012 Nautical Charting Customer Satisfaction Survey - screenshots of formatted questions
NOAA/NESDIS Tropical Cyclone Program Survey	NA	Tropical Cyclone Program Survey
2014 Nautical Charting Customer Satisfaction Survey	NA	2014 Chart Users Questionnaire
Extra-tropical Surge and Inundation Social Science Research Project	NA	Extra-tropical Surge and Inundation Social Science Research Project
Dashboard Prototype Customer Feedback	NA	Dashboard Prototype Customer Feedback
Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey	NA	IWRSS Stakeholder Survey
Arrival of Tropical Storm Force Winds Social Science Research Project	NA	Interview guide
Biogeography Product User Survey	NA	Biogeography Product User Survey
Biogeography Branch Product User Profile Survey - request to modify survey instrument	NA	Biogeo Product User Profile
Reef Smart Manager Event Survey	NA	ReefSmart Participant Satisfaction Survey
Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey	NA	Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey
Feedback on NOAA's Online Needs Assessment Guide	NA	needs assessment guide performance support online feedback
Evaluation of the Impact Based Warning Tool in the National Weather Service Central Region	NA	An evaluation of the Impact Based Warning tool in the National Weather Service Central Region
Significant Weather Event Communication Survey	NA	Significant Weather Event Communication Survey
An Evaluation of the NWS Hurricane Local Statement	NA	Interview Questions to Assess Hurricane Local Statement
COASTAL RESOURCE MANAGEMENT CUSTOMER SURVEY AND FOCUS GROUPS	NA, NA	Coastal Trends Survey - survey and focus groups ,   Coastal Trends Survey
Nautical Charting Customer Satisfaction Survey 2015	NA	Chart Users - commercial and recreational
NOAA Web Site Customer Survey - revised question list	NA, NA	NOAA Web Site Customer Satisfaction Survey (current) ,   NOAA Web Site Customer Satisfaction Survey (revised)
NWS Hurricane Public Forecast Communication Survey	NA	NWS Hurricane Forecast Communication Public Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	605,529	80,000	0	0	525,529	0
Annual Time Burden (Hours)	57,000	9,000	0	0	48,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This generic clearance continues to be used for a wider variety of surveys, especially for NWS Web sites; thus the annual hourly response and burden estimate have been adjusted upward from 80,000 responses and 9,000 hours to 201,843 responses and 19,000 hours. The responses and hours requested on the ICR data page are for the full 3-year period.

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/27/2011

---