NOAA Customer Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups	Form	New	Repair queued
Chart Users - commercial and recreational	Form	New	Available
Tropical Cyclone Program Survey	Form	New	Available
Hurrican Aruther Social Science Research Project	Form	New	Available
Dashboard Prototype Customer Feedback	Form	New	Available
Interview guide	Form	New	Available
Significant Weather Event Communication Survey	Form	New	Available
Extra-tropical Surge and Inundation Social Science Research Project	Form	New	Available
needs assessment guide performance support online feedback	Form	New	Available
SEA evaluation	Form	New	Available
2014 Chart Users Questionnaire	Form	New	Available
IWRSS Stakeholder Survey	Form	New	Available
Coastal Trends Survey	Form	New	Repair queued
Coastal Trends Survey - survey and focus groups	Form and Instruction	New	Available
Form NAQ Winter Weather Service Assessment	Form	New	Available
Wind Chill Cold Service Assessment	Form	New	Available
Tropical Storm Service Assessment	Form	New	Available
Tornado Service Assessment	Form	New	Available
Severe Thunderstorm Service Assessment	Form	New	Available
Marine Nonconvective Service Assessment	Form	New	Available
Marine Convective Service Assessment	Form	New	Available
Hurricane Service Assessment	Form	New	Available
High Surf Service Assessment	Form	New	Available
Heat/Excessive Heat Service Assessment	Form	New	Available
Freeze/Frost Service Assessment	Form	New	Available
Flood Service Assessment	Form	New	Available
Flash Flood Service Assessment	Form	New	Available
Dust Storm Service Assessment	Form	New	Available
Dense Fog Service Assessment	Form	New	Available
Coastal Flood Service Assessment	Form	New	Repair queued
Air Stagnation Service Assessment	Form	New	Available
Wind/High Wind Service Assessment	Form and Instruction	New	Repair queued
Interview Questions to Assess Hurricane Local Statement	Form	New	Available
Community Resilience Index Participants - Communities Interview Questions	Form	New	Available
Coastal Storm Prediction Grantee Interview Questions	Form	New	Available
CSP Stakeholder Survey	Form	New	Available
An evaluation of the Impact Based Warning tool in the National Weather Service Central Region	Form	New	Available
Beach Risk Intercept Survey	Form	New	Available
Beach Risk Email Survey	Form	New	Available
NOAA Web Site Customer Satisfaction Survey (revised)	Form	New	Available
NOAA Web Site Customer Satisfaction Survey (current)	Form	New	Available
Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey	Form	New	Available
Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey	Form	New	Available
ReefSmart Participant Satisfaction Survey	Form	New	Repair queued
Biogeo Product User Profile	Form	New	Available
Formative Evaluation of the Gulf of Mexico Climate Community of Practice	Form	New	Available
Atlantic HMS Tournament Operator Survey 2012	Form	New	Available
Biogeography Product User Survey	Form	New	Available
NWS Hurricane Forecast Communication Public Survey	Form	New	Available
2012 Nautical Charting Customer Satisfaction Survey - screenshots of formatted questions	Form and Instruction	New	Available
Reef Smart Participant Satisfaction Survey	Form	New	Available
0342 ren ss 112111 Part A rev.doc	Supporting Statement A	Uploaded 2011-12-27	Available
0648-0342 quantitative and qualitative questions.pdf	Supplementary Document	Uploaded 2011-11-21	Available
0342 ren ss 112111 Part B.doc	Supporting Statement B	Uploaded 2011-11-21	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
216188	Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups	Form	New	Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups
216027	Nautical Charting Customer Satisfaction Survey 2015	Other-correspondence	New
216027	Nautical Charting Customer Satisfaction Survey 2015	Form	New	Chart Users - commercial and recreational
214746	NOAA/NESDIS Tropical Cyclone Program Survey	Form	New	Tropical Cyclone Program Survey
214730	Hurricane Arthur Social Science Research Project	Form	New	Hurrican Aruther Social Science Research Project
214639	Dashboard Prototype Customer Feedback	Other-correspondence	New
214639	Dashboard Prototype Customer Feedback	Form	New	Dashboard Prototype Customer Feedback
214531	Arrival of Tropical Storm Force Winds Social Science Research Project	Form	New	Interview guide
213874	Significant Weather Event Communication Survey	Form	New	Significant Weather Event Communication Survey
213595	Extra-tropical Surge and Inundation Social Science Research Project	Form	New	Extra-tropical Surge and Inundation Social Science Research Project
211425	Feedback on NOAA's Online Needs Assessment Guide	Form	New	needs assessment guide performance support online feedback
211177	NOAA SEA (Sea, Earth, Atmosphere) Evaluation	Form	New	SEA evaluation
210751	2014 Nautical Charting Customer Satisfaction Survey	Form	New	2014 Chart Users Questionnaire
210108	Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey	Other-correspondence	New
210108	Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey	Form	New	IWRSS Stakeholder Survey
208630	COASTAL RESOURCE MANAGEMENT CUSTOMER SURVEY AND FOCUS GROUPS	Form	New	Coastal Trends Survey
208630	COASTAL RESOURCE MANAGEMENT CUSTOMER SURVEY AND FOCUS GROUPS	Form and Instruction	New	Coastal Trends Survey - survey and focus groups
208332	National Weather Service, Service Assessments	Form	New	Winter Weather Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Wind Chill Cold Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Tropical Storm Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Tornado Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Severe Thunderstorm Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Marine Nonconvective Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Marine Convective Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Hurricane Service Assessment
208332	National Weather Service, Service Assessments	Form	New	High Surf Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Heat/Excessive Heat Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Freeze/Frost Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Flood Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Flash Flood Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Dust Storm Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Dense Fog Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Coastal Flood Service Assessment
208332	National Weather Service, Service Assessments	Form	New	Air Stagnation Service Assessment
208332	National Weather Service, Service Assessments	Form and Instruction	New	Wind/High Wind Service Assessment
208075	An Evaluation of the NWS Hurricane Local Statement	Form	New	Interview Questions to Assess Hurricane Local Statement
207410	Survey and Interviews with Coastal Storms Program Stakeholders	Form	New	Community Resilience Index Participants - Communities Interview Questions
207410	Survey and Interviews with Coastal Storms Program Stakeholders	Form	New	Coastal Storm Prediction Grantee Interview Questions
207410	Survey and Interviews with Coastal Storms Program Stakeholders	Other-correspondence	New
207410	Survey and Interviews with Coastal Storms Program Stakeholders	Form	New	CSP Stakeholder Survey
207105	Evaluation of the Impact Based Warning Tool in the National Weather Service Central Region	Other-interviewer guide	New
207105	Evaluation of the Impact Based Warning Tool in the National Weather Service Central Region	Form	New	An evaluation of the Impact Based Warning tool in the National Weather Service Central Region
206934	Survey of Great Lakes Beach Visitors Related to Beach Hazards	Other-correspondence	New
206934	Survey of Great Lakes Beach Visitors Related to Beach Hazards	Form	New	Beach Risk Intercept Survey
206934	Survey of Great Lakes Beach Visitors Related to Beach Hazards	Form	New	Beach Risk Email Survey
206077	NOAA Web Site Customer Survey - revised question list	Form	New	NOAA Web Site Customer Satisfaction Survey (revised)
206077	NOAA Web Site Customer Survey - revised question list	Form	New	NOAA Web Site Customer Satisfaction Survey (current)
205879	Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey	Form	New	Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey
205879	Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey	Other-correspondence	New
205833	Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey	Form	New	Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey
205556	Reef Smart Manager Event Survey	Form	New	ReefSmart Participant Satisfaction Survey
205297	Biogeography Branch Product User Profile Survey - request to modify survey instrument	Form	New	Biogeo Product User Profile
205163	Formative Evaluation of the Gulf of Mexico Climate Community of Practice	Other-correspondence	New
205163	Formative Evaluation of the Gulf of Mexico Climate Community of Practice	Form	New	Formative Evaluation of the Gulf of Mexico Climate Community of Practice
203860	National Environmental Satellite, Data, and Information Service - Data Centers Customer Satisfaction Survey	Other-Survey	New
203738	Atlantic Highly Migratory Species Tournament Operator Survey 2012	Form	New	Atlantic HMS Tournament Operator Survey 2012
203457	Biogeography Product User Survey	Form	New	Biogeography Product User Survey
202742	NWS Hurricane Public Forecast Communication Survey	Form	New	NWS Hurricane Forecast Communication Public Survey
202742	NWS Hurricane Public Forecast Communication Survey	Other-Correspondence	New
202078	2012 Chart Users Questionnaire	Other-	New
202078	2012 Chart Users Questionnaire	Form and Instruction	New	2012 Nautical Charting Customer Satisfaction Survey - screenshots of formatted questions
201921	Reef Smart Participant Satisfaction Survey	Form	New	Reef Smart Participant Satisfaction Survey

ICR Details

OMB Control No: 0648-0342	ICR Reference No: 201111-0648-005
Status: Historical Active	Previous ICR Reference No: 200902-0648-008
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/11/2012
Retrieve Notice of Action (NOA)	Date Received in OIRA: 12/27/2011
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2015	36 Months From Approved	04/30/2012
Responses	605,529	0	80,000
Time Burden (Hours)	57,000	0	9,000
Cost Burden (Dollars)	0	0	0

---

Abstract: This is a request for renewal of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 55362	09/07/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 80885	12/27/2011
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 30

table that charts list of burden

IC Title	Form No.	Form Name
2012 Chart Users Questionnaire	NA	2012 Nautical Charting Customer Satisfaction Survey - screenshots of formatted questions
2014 Nautical Charting Customer Satisfaction Survey	NA	2014 Chart Users Questionnaire
An Evaluation of the NWS Hurricane Local Statement	NA	Interview Questions to Assess Hurricane Local Statement
Arrival of Tropical Storm Force Winds Social Science Research Project	NA	Interview guide
Atlantic Highly Migratory Species Tournament Operator Survey 2012	NA	Atlantic HMS Tournament Operator Survey 2012
Biogeography Branch Product User Profile Survey - request to modify survey instrument	NA	Biogeo Product User Profile
Biogeography Product User Survey	NA	Biogeography Product User Survey
COASTAL RESOURCE MANAGEMENT CUSTOMER SURVEY AND FOCUS GROUPS	NA, NA	Coastal Trends Survey - survey and focus groups ,   Coastal Trends Survey
Dashboard Prototype Customer Feedback	NA	Dashboard Prototype Customer Feedback
Evaluation of the Impact Based Warning Tool in the National Weather Service Central Region	NA	An evaluation of the Impact Based Warning tool in the National Weather Service Central Region
Extra-tropical Surge and Inundation Social Science Research Project	NA	Extra-tropical Surge and Inundation Social Science Research Project
Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups	NA	Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups
Feedback on NOAA's Online Needs Assessment Guide	NA	needs assessment guide performance support online feedback
Formative Evaluation of the Gulf of Mexico Climate Community of Practice	NA	Formative Evaluation of the Gulf of Mexico Climate Community of Practice
Hurricane Arthur Social Science Research Project	NA	Hurrican Aruther Social Science Research Project
Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey	NA	Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey
Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey	NA	IWRSS Stakeholder Survey
NOAA SEA (Sea, Earth, Atmosphere) Evaluation	NA	SEA evaluation
NOAA Web Site Customer Survey - revised question list	NA, NA	NOAA Web Site Customer Satisfaction Survey (current) ,   NOAA Web Site Customer Satisfaction Survey (revised)
NOAA/NESDIS Tropical Cyclone Program Survey	NA	Tropical Cyclone Program Survey
NWS Hurricane Public Forecast Communication Survey	NA	NWS Hurricane Forecast Communication Public Survey
National Environmental Satellite, Data, and Information Service - Data Centers Customer Satisfaction Survey
National Weather Service, Service Assessments	NA, NA, NA, NA, NA, NA, NA, NA, NAQ, NA, NA, NA, NA, NA, NA, NA, NA, NA	Wind/High Wind Service Assessment ,   Air Stagnation Service Assessment ,   Coastal Flood Service Assessment ,   Dense Fog Service Assessment ,   Dust Storm Service Assessment ,   Flash Flood Service Assessment ,   Flood Service Assessment ,   Freeze/Frost Service Assessment ,   Heat/Excessive Heat Service Assessment ,   High Surf Service Assessment ,   Hurricane Service Assessment ,   Marine Convective Service Assessment ,   Marine Nonconvective Service Assessment ,   Severe Thunderstorm Service Assessment ,   Tornado Service Assessment ,   Tropical Storm Service Assessment ,   Wind Chill Cold Service Assessment ,   Winter Weather Service Assessment
Nautical Charting Customer Satisfaction Survey 2015	NA	Chart Users - commercial and recreational
Reef Smart Manager Event Survey	NA	ReefSmart Participant Satisfaction Survey
Reef Smart Participant Satisfaction Survey	NA, NA	Reef Smart Participant Satisfaction Survey
Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey	NA	Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey
Significant Weather Event Communication Survey	NA	Significant Weather Event Communication Survey
Survey and Interviews with Coastal Storms Program Stakeholders	NA, NA, NA	Coastal Storm Prediction Grantee Interview Questions ,   Community Resilience Index Participants - Communities Interview Questions ,   CSP Stakeholder Survey
Survey of Great Lakes Beach Visitors Related to Beach Hazards	NA, NA	Beach Risk Intercept Survey ,   Beach Risk Email Survey

---

ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	605,529	80,000	0	0	525,529	0
Annual Time Burden (Hours)	57,000	9,000	0	0	48,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This generic clearance continues to be used for a wider variety of surveys, especially for NWS Web sites; thus the annual hourly response and burden estimate have been adjusted upward from 80,000 responses and 9,000 hours to 201,843 responses and 19,000 hours. The responses and hours requested on the ICR data page are for the full 3-year period.

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/27/2011

---