NOAA Web Site Customer Satisfaction Survey (revised)

NOAA Websites Customer Satisfaction Survey
1) Your overall impression of the site:
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
2) Ability to navigate within the site:
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
3) Organization of information:
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
4) How often do you visit the site?
Daily
Weekly
Monthly
Occasionally
Once
5) If you were looking for specific information, were you able to find it?
Yes, easily
Yes, but it took some effort
Only part of it
No
I was just browsing
6) How do you plan to use the information provided on the site?
Open text area (1,000 character limit)
7) Which best describes you/your affiliation?
General Public
News Media
NOAA
Other federal government
Non-Profit Organization
University Faculty/Staff
Student (University)
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Teacher (K-12)
Student (K-12)
Business/Industry
Other
8) How did you find the site?
Search Engine (e.g., Google, Bing, Yahoo, etc.)
Social Media
Other media source (e.g., television, newspaper, radio, poster)
Link from another site
Word of mouth
Other
9) Do you have suggestions about improving the site?
Open text area (1,000 character limit)
10) Would you still return to this website if you could get this information or service from
another source?
Yes
No
11) Will you recommend this website to a friend or colleague?
Yes
No

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