High Surf Service Assessment

OMB Approval No. 0648-0342 / Expires: 4/30/2015

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High Surf Survey Questions

There was a high surf event that occurred in your area on the (morning, afternoon, evening) of (month) (date), (year). The National Weather Service is looking to receive feedback on the weather information you may have received during this event. We would appreciate it if you answered the following questions regarding that specific high surf event. Feedback collected from this survey will help the NWS improve products and services with future events in your area.

The following questions have to deal with the information you may have received before the high surf event and the actions you may have taken.

1. People rely on various sources of information when making a decision to prepare for hazardous weather events. Please indicate how the following sources influenced your decisions on how to prepare before this high surf event occurred.

Source Type	No Influence At All	Very Little Influence	Some Influence	A Lot of Influence	I Have No Access
Local Television Broadcast (e.g., ABC, NBC, CBS, FOX, etc.)	o	o	o	o	o
National Television Broadcast (e.g., Weather Channel, CNN, FoxNews, MSNBC, etc.)	o	o	o	o	o
NOAA Weather Radio Broadcast	o	o	o	o	o
Commercial Radio Broadcast (e.g., AM, FM, HD, Satellite Radio, etc.)	o	o	o	o	o
Print Media (e.g., local newspapers)	o	o	o	o	o
National Weather Service Website (i.e., Weather.gov)	o	o	o	o	o
Other Websites / Social Media (e.g., Weather.com, Facebook, Twitter, etc.)	o	o	o	o	o
Wireless Emergency Alerts (WEA) via cellphone	o	o	o	o	o
Siren / Community Alerting (e.g., sirens, Reverse 911, vehicle messaging signs, etc.)	o	o	o	o	o
Word of Mouth from Friends/Family	o	o	o	o	o
Word of mouth from Government Officials (e.g., Mayor, Governor, President, etc.)	o	o	o	o	o
Word of mouth from Emergency Management (e.g., police, fire department, emergency managers, etc.)	o	o	o	o	o
Word of mouth from Faith Leaders (e.g., Pastors, Priest Imam, etc.)	o	o	o	o	o

2. How far in advance were you made aware that a high surf event would be possible for your area?

• Less than an hour before

• Between 1 hour and 6 hours before

• Between 7 hours and 24 hours before

• Between 1 and 2 days before

• 3 or more days before

• I was not aware a high surf would be possible for my area

3. Based on the information you were given, what did you feel the threat(s) from the high surf would be? (Please select all that apply)

• Beach / land erosion

• Water damage to coastal structures

• Rip currents

• Heavy surf

• Washed out coastal roads

• Flooded coastal roadways / closure of coastal roads

• Other (please specify)

4. What, if any, special preparations did you take in the days and hours before the high surf event? (Please select all that apply)

• Purchased extra water/food

• Filled prescription(s)

• Filled vehicle(s) with gas

• Evacuated area

• Secured property

• Secured watercraft

• Got extra cash from the bank

• Purchased/borrowed a generator

• Increased communication with friends/relatives

• Allowed more time for travel

• Cancelled or adjusted scheduled plans, appointments, and/or activities

• Purchased/created/updated an emergency survival kit

• I did not take any special preparations

• Other (please specify)

The following questions pertain to the actions you took once the high surf warning was issued for your area. If you feel you were unwarned, please skip to question #8.

5. Did you take any of the following actions when you received the high surf warning?

Action	Yes	No	I Do Not Remember
Did you retreat to a safer inland location?	o	o	o
Did you seek additional information via various media outlets (e.g., TV, Radio, Internet)?	o	o	o
Did you attempt to figure out if your specific location was in the warning?	o	o	o
Did you continue previous activities?	o	o	o

6. Which of the following actions was the first action you took when you received the high surf warning?

Action	My First Action
Retreated to a safer inland location	o
Sought additional information via various media outlets (e.g., TV, Radio, Internet)	o
Tried to figure out if my specific location was in the warning	o
Continued previous activities	o
Other (Please state action)	o
I did nothing	o

7. If you retreated to a safer inland location during the high surf warning, please answer Part A. If you did not retreat to a safer inland location during the high surf warning, please answer Part B.

   1. What led to your decision to retreat to a safer inland location during the high surf warning? (Please choose the answer that best applies to your situation.)

• I typically retreat to a safer inland location after receiving a high surf warning issued for my area.

• Other information source(s) (e.g., TV, Radio, Internet, Friends/Family, etc.) confirmed that threatening weather was approaching my area

• Friends and family urged me to retreat to a safer inland location

• I could see the threatening weather outside

• Previous experiences I had with high surfs led me to believe I could be in danger.

• Other (Please state why)

1. What led to your decision to not retreat to a safer inland location during the high surf warning? (Please choose the answer that best applies to your situation.)

• I typically do not take action immediately after receiving a high surf warning issued for my area

• I did not believe I would be impacted by the high surf (Please state why)

• I could not see threatening weather outside

• Previous experiences I had with high surfs led me to believe I was not in danger.

• I did not trust the accuracy of the warning

• Other (Please state why)

The following question pertains to the information you may have received during the high surf warning and the actions that you may have taken.

8. People rely on various sources for information during hazardous weather events. Please indicate how the following sources influenced your decisions as this high surf warning was ongoing.

Source Type	No Influence At All	Very Little Influence	Some Influence	A Lot of Influence
Local Television Broadcast (e.g., ABC, NBC, CBS, FOX, etc.)	o	o	o	o
National Television Broadcast (e.g., Weather Channel, CNN, FoxNews, MSNBC, etc.)	o	o	o	o
NOAA Weather Radio Broadcast	o	o	o	o
Commercial Radio Broadcast (e.g., AM, FM, HD, Satellite Radio, etc.)	o	o	o	o
Print Media (e.g., local newspapers)	o	o	o	o
Websites / Social Media (e.g., Weather.com, Facebook, Twitter, etc.)	o	o	o	o
National Weather Service Website (i.e., Weather.gov)	o	o	o	o
Word of Mouth from Friends/Family	o	o	o	o
Wireless Emergency Alerts (WEA) via cellphone	o	o	o	o
Siren / Community Alerting (e.g., sirens, Reverse 911, vehicle messaging signs, etc.)	o	o	o	o
Government Officials (e.g., Mayor, Governor, President, etc.)	o	o	o	o
Emergency Management (e.g., police, fire department, emergency managers, etc.)	o	o	o	o
Faith Leaders (e.g., Pastors, Priest Imam, etc.)	o	o	o	o

The following question pertains to the information and services you received from the National Weather Service and whether you understood the information and services. For instance, if you visited a National Weather Service website (e.g., Weather.gov) or used a NOAA Weather Radio, then please answer the following questions. If you feel did not receive your information from the National Weather Service, please skip to question #11.

9. Please rate your level of satisfaction with the information and services you received from the National Weather Service during this particular High surf.

	Very Dissatisfied	Dissatisfied	Neither Dissatisfied nor Satisfied	Satisfied	Very Satisfied
Quality of the information or service received	o	o	o	o	o
Timeliness of the information or services received	o	o	o	o	o
Accuracy of information or services received	o	o	o	o	o
Format of the information or services received	o	o	o	o	o
Degree to which the information or services received helped you in decision making	o	o	o	o	o
Degree in which the information or services received explained the high surf threat and expected impacts	o	o	o	o	o
Overall satisfaction with information or services received	o	o	o	o	o
Overall satisfaction compared with services/data obtained from other weather information industries (e.g., media, private weather companies, etc.)	o	o	o	o	o

10. In a few short words, please explain your understanding of a high surf advisory.

11. In a few short words, please explain your understanding of a high surf warning.

12. Based on your understanding of the National Weather Service’s high surf advisory and high surf warnings, how likely are you to take protective action?

Product	Not Likely At All	Somewhat Likely	Likely	Very Likely	Unsure
High Surf Advisory	o	o	o	o	o
High Surf Warning	o	o	o	o	o

13. When the National Weather Service issues a high surf advisory or high surf warning for your area, how likely do you think it is that you will experience a high surf event near you location?

Product	Not Likely At All	Somewhat Likely	Likely	Very Likely	Unsure
High Surf Advisory	o	o	O	o	o
High Surf Warning	o	o	O	o	o

14. What is your gender?

    1. Male

    2. Female

15. What is your age?

    1. 18 - 29

    2. 30 - 39

    3. 40 - 49

    4. 50 - 59

    5. 60 - 69

    6. 70+

16. What is your race?

    1. African American

    2. Asian

    3. Caucasian

    4. Hispanic

    5. Other (please specify) ________________

17. What is your education level?

    1. Elementary School Only

    2. Some High School, but Did Not Finish

    3. Completed High School

    4. Some College, but Did Not Finish

    5. Two Year College Degree/A.A./A.S. or equivalent

    6. Four Year College Degree/B.A./B.S. or equivalent

    7. Some Graduate Work

    8. Completed Masters or Professional Degree

    9. Advanced Graduate Work/Ph.D

18. What is your household income?

    1. Under $25,000

    2. $25,000 - $39,999

    3. $40,000 - $49,999

    4. $50,000 - $74,999

    5. $75,000 - $99,999

    6. $100,000 - $124,999

    7. $125,000 - $149,999

    8. Over $150,000

The National Weather Service sincerely thanks you for your participation in this survey. We will be sure to use your feedback in our continued efforts to improve our products and services that help protect lives and property. Thank you for your time.