MSD Standard Reference Materials Customer Satisfaction Report Card

CUSTOMER REGISTRATION AND SATISFACTION REPORT CARD
FOR STANDARD REFERENCE MATERIALS
To be notified of any updates or
developments of a product, please
register your SRM We also invite
you to rate our services.
You can complete and return this
card.

Please Print
Online registration and the
customer survey are also
available:
http://www.nist.gov/srm_reg
http://www.nist.gov/srm_survey

Visit us at
http://www.nist.gov/srm

Thank you.

PURCHASE INFORMATION
SRM/RM Number:
Order Date:
NIST Division:
Sales Order Number (S.O):
Example (0800000)
Purchase Order Number:
SRM/RM Lot Number:
SRM/RM Serial Number:
Purchased directly from NIST? Yes
CUSTOMER INFORMATION
User First Name:
User Surname:
Organization/Company:
Address:
Address (continued):
City, State/Province: City:
Country, Postal Code: Country:
Phone:
Fax:
E-mail:

Preferred Method of Contact:

Email

Do NOT cut.

Phone

No

State/Province:
Postal Code:

Fax

Fold, staple, and mail.

Do NOT cut.

Please rate your SRM purchasing experience by checking the appropriate box in the table below.
Excellent
(5)

Very Good
(4)

Good
(3)

Fair*
(2)

Poor*
(1)

N/A

SRM availability
Pre-purchase information from the SRM web site
Pre-purchase information from the SRM printed catalog
Purchase transaction experience using the telephone
Purchase transaction experience using the online
ordering web site
Telephone customer service after purchase
Email customer service after purchase
Timeliness of delivery after purchase
Material packed properly
Certificate/Report information quality
Material Safety Data sheet quality
Overall SRM Quality
Overall Value
How could NIST serve you better in the future?
*Let us know why this score was Fair or Poor.

Other comments?
How did you hear about NIST Standard Reference Materials?
Advertisement
Catalog/Brochure
Colleague
OMB #0693-0031
Exp 02/29/2012

Exhibit/Meeting

Web

Repeat Customer

OFFICIAL BUSINESS
PENALTY FOR PRIVATE USE $300

BUSINESS REPLY MAIL

FIRST-CLASS MAIL

PERMIT NO. 11

GAITHERSBURG, MD

POSTAGE WILL BE PAID BY THE ADDRESSEE

NATIONAL INSTITUTE OF STANDARDS & TECHNOLOGY
MEASUREMENT SERVICES DIVISION, MS 2300
PO BOX 7139
GAITHERSBURG MD 20898-9941