NVLAP Interactive Web Site Transactional Survey

NIWS Evaluation
1. NVLAP INTERACTIVE WEB SITE (NIWS)

OMB Control No. 0693­0031 
Expiration Date: 02/29/2012 

NVLAP INTERACTIVE WEB SITE (NIWS) 
TRANSACTIONAL SURVEY 

You are encouraged to provide feedback to NVLAP about your experience using the NVLAP Interactive Web Site (NIWS).
Your comments will provide valuable information for the identification, prioritization, and implementation of future system 
modifications and enhancements. 

NVLAP would appreciate your taking a few minutes to respond to the following questions. Thanks in advance for sharing 
your opinions and suggestions about the NIWS! 

1. Please select all NVLAP programs for which you submitted an application during this
session.
c Acoustical Testing Services
d
e
f
g
c Asbestos Fiber Analysis
d
e
f
g

c Carpet and Carpet Cushion
d
e
f
g

c Commercial Products Testing
d
e
f
g

c Construction Materials Testing
d
e
f
g
c Efficiency of Electric Motors
d
e
f
g

c Electromagnetic Compatibility & Telecommunications
d
e
f
g
c Energy Efficient Lighting Products
d
e
f
g
c Fasteners and Metals
d
e
f
g
c Personal Body Armor
d
e
f
g

c Radiation Detection Instruments
d
e
f
g
c Thermal Insulation
d
e
f
g

c Wood Based Products
d
e
f
g

Please answer Questions 2 through 5 using the following rating scale: 

1 = Poor 
2 = Fair 
3 = Good 
4 = Very Good 
5 = Excellent. 

2. Were the instructions clear and easy to read?
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NIWS Evaluation
3. How would you rate the overall ease of using the NIWS? Please consider factors such
as logic of navigation, ease of search, speed of data display, and your productivity using
the site.
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4. How responsive were NVLAP personnel to your requests for help (if applicable)?
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j Not Applicable
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5. How likely are you to use the NIWS for your next renewal of accreditation?
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j 2
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6. Approximately how long did it take you to fill out the application forms and payment
information (excluding the initial time spent applying for the login account)?

7. How can NVLAP improve the NIWS?

8. Do you have any other comments or information you would like to add?

2. Thank you for taking the survey!

This survey was designed to be anonymous, so NVLAP cannot respond individually to your comments. If you would like 
to discuss your comments with a NVLAP representative, please feel free to contact us by phone at 301­975­4016 or by 
e­mail at [email protected]. 

NOTICE: 

This collection of information contains Paperwork Reduction Act (PRA) requirements approved by the Office of 
Management and Budget (OMB). Notwithstanding any other provisions of the law, no person is required to respond to, 
nor shall any person be subject to a penalty for failure to comply with, a collection of information subject to the 
requirements of the PRA unless that collection of information displays a currently valid OMB control number. Public 
reporting burden for this collection is estimated to be 9 minutes per response, including the time for reviewing 
instructions, searching existing data sources, gathering and maintaining the data needed and completing and reviewing 
the collection of information. Send comments regarding this burden estimate or any aspect of this collection of 
information, including suggestions for reducing this burden, to the National Institute of Standards and Technology, Attn: 
Vanda White, [email protected], 301­975­3592. 

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