Feedback on Visible Intermodel Prevention and Response (VIPR) Team Operations

OMB control number 1601-0014; Expiration Date 10/31/2014

Opening Text:

TSA has been in the process of reviewing service delivery of the operations of its Visible Intermodal Prevention and Response (VIPR) Program, which is designed to augment federal, state, and local transportation security and law enforcement personnel to mitigate the risk of terrorist activities. As part of the review process, we are conducting this brief survey of our transportation security and law enforcement stakeholders to understand their satisfaction with the VIPR operations planned and conducted at their locations, and the level of customer service provided by TSA in the delivery of related operations and equipment.

Please complete the 18 question survey to help us in our efforts. The survey can be completed in approximately 20 minutes. All surveys need to be completed within one week of receipt.

Closing Text:

Thank you for your time! Please push the 'Submit Survey' button to complete the survey.

The survey data will be used to help TSA with continually improving the delivery of VIPR Program operations. Your responses to the survey provide us with valuable insight into your transportation security perspective. Thank you again for sharing your perspective and thoughts with us through the survey!

Demographic/Stratification

Demographics

1) What is your primary transportation mode?

1. Commercial Aviation

2. Air Cargo

3. General Aviation Mass Transit/Passenger Rail

4. Maritime <tab>

5. Highway Infrastructure

6. Freight Rail

7. Pipeline

2) How would you describe your organization?

1. Transportation System Stakeholder

2. Facility Operator

3. Law Enforcement Organization

3) How would you characterize the scope of your organization?

1. Regional

2. National

4) What is your primary role?

1. Corporate Manager

2. Field Manager/Supervisor

3. Non-Supervisory Personnel

VIPR Program Operations Value

VIPR Program Value

5) How effectively do VIPR’s services contribute to terrorist threat risk mitigation at your locations especially when considering integration with your mission and the force multiplier effects of TSA resources?

1. Not Effective

2. Limited Effectiveness

3. Somewhat Effective

4. Good Effectiveness

5. Highly Effective

6) How could TSA improve the value of VIPR operations to your organization?

______________

______________

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Perception

7) What is your perception of the value that VIPR operations contribute to the security of the public at your locations?

1. No Value

2. Limited Value

3. Some Value

4. Good Value

5. High Value

8) How could TSA improve your perception of the value that VIPR operations deliver to the public at your locations?

______________

______________

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Preparedness

9) To what extent has participation in VIPR operations contributed to the level of preparedness and threat response capabilities?

1. No Contribution

2. Limited Contribution

3. Some Contribution

4. Good Contribution

5. High Contribution

10) How could TSA improve the VIPR operations at your locations to support your preparedness and threat response capabilities?

______________

______________

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VIPR Program Personnel and Equipment

VIPR Capabilities

11) To what extent do you value these TSA VIPR operational capabilities as part of VIPR operations in your locations?

Law enforcement Individual screening Personal property screening Vehicle screening Behavior detection Explosive detection (canine)

No Value Limited Value Some Value Good Value High Value

12) Please provide any clarifying comments or additional information related to your responses in #11 above, regarding the TSA VIPR operational capabilities outlined in the previous question, including suggestions for how TSA could improve customer service in these areas.

______________

______________

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; VIPR Equipment

13) To what extend do you value this TSA VIPR operational equipment as part of VIPR operations in your locations?

Preventative Radiological Nuclear Detection (PRND) Imaging technology for property screening Long gun Explosives Detection technology Personal protective equipment for law enforcement Personal protective equipment for non-law enforcement Interoperable Communications

No Value Limited Value Some Value Good Value High Value

14) Please provide any clarifying comments or additional information related to your responses in #13 above, regarding the TSA VIPR operational equipment outlined in the previous question, including suggestions for how TSA could improve customer service in these areas.

______________

______________

______________

VIPR Training

15) How do you assess the level of preparedness, in regard to their training and equipment, of TSA VIPR personnel to participate in VIPR operations at your locations?

	Training	Equipment
Law enforcement officers Behavior Detection Officers (BDO) Transportation Security Officers (TSO) Transportation Security Inspectors (TSI) Transportation Security Specialists – Explosives (TSS-E)	Not Trained Adequate Well Trained	Not equipped Adequate Well equipped

16) How could TSA improve the training and equipment for TSA VIPR personnel?

______________

______________

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Stakeholder Relationship

TSA VIPR/Stakeholder Relationship

17) How effective is your relationship with your TSA VIPR point of contact in regard to planning and conducting VIPR operations?

1. Not Effective/No relationship

2. Limited Effectiveness

3. Somewhat Effective

4. Good Effectiveness

5. Highly Effective

18) To what extent have VIPR operations contributed to terrorist threat vulnerability identification at your locations?

1. None

2. Limited

3. Somewhat

4. Good

5. High

19) Please feel free to provide additional comments regarding your perspectives about the VIPR operations at your locations.

______________

______________

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PAPERWORK REDUCTION ACT STATEMENT OF PUBLIC BURDEN: Collection of this information is made under 49 U.S.C.114(e) & (f). Providing this information is voluntary. TSA will use the information to improve customer service.  It will take no more that 15 minutes to complete this form. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The control number assigned to this collection is OMB 1601-0014, which expires 10/31/2014.