Electricity Consumptiondata Consumer Access And Control Questionnaire



Appendix A

Question Architecture for Crowd-Sourced Data Gathering from Electricity Providers

_{Questionnaire Key Comments}


 
 
Thank
you
for
answering
our
 
 
questionnaire
about
the
 
 
information
your
electric
utility
 
 
company
provides
to
its
 
 
customers.
Your
completion
of
 
 
this
questionnaire
will
allow
your
 
 
customers
to
better
use
the
 
 
services
you
offer
and
promote
 
 
the
benefits
of
your
company.
 
 



 
 
Please
note,
only
one
submission
per
 
 
utility
company
is
allowed.
If
the
 
 
utility
company
provides
service
 
 
to
commercial
and
residential
 
 
customers,
please
complete
this
 
 
questionnaire
for
both.
 
 



 
 
Want
to
change
your
response?
 
 
Contact
 
 
openei.webmaster@nrel.gov

 
 



 
 
OMB
Control
Number:
1910‐{Enter
4‐ 
 
digit
code}
 
 




^{Expiration
Date:
MM/DD/YY}



^{Public
reporting
burden
for
this}

^{collection
of
information
is}

estimated
to
average
14
minutes
 
 
per
response,
including
the
time
 
 
for
reviewing
instructions,
 
 
searching
existing
data
sources,
 
 
gathering
and
maintaining
the
 
 
data
needed,
and
completing
and
 
 
reviewing
the
collection
of
 
 
information.

Send
comments
 
 
regarding
this
burden
estimate
or
 
 
any
other
aspect
of
this
collection
 
 
of
information,
including
 
 
suggestions
for
reducing
this
 
 
burden,
to
Office
of
Management,
 
 
Paperwork
Reduction
Project
 
 
(1910‐0400),
U.S.
Department
of
 
 
Energy,
1000
Independence
 
 
Avenue,
S.W.,
Washington,
DC
 
 


20585;
and
to
the
Office
of
 
 
Management
and
Budget
(OMB),
 
 
Paperwork
Reduction
Project
 
 
(1910‐0400),
Washington,
DC
 
 


^20503.


 
 


^{The
information
reported
will
be} 
 
considered
public
information
and
 may
be
released
in
identifiable
 form.

All
information
gathered
will
 be
subject
to
the
Freedom
of
 Information
Act
and
the
Paperwork
 Reduction
Act.



 

 
 


 
 


 
 


 
 








^{1. Use
the
drop‐down
list
to
select}

^{your
state.}







^{2. Use
the
drop‐down
list
to
select}

^{the
electric
utility
company
you}

^{represent.
If
your
company’s}

^{name
is
not
included
on
the
list,}

^{please
add
your
company
in
the}

^{space
below
so
we
can
update
our}

^{list
and
continue
with
the}

^{questionnaire.}

^{□ Name}

^{□ None
of
the
above}





^{3. Please
provide
your
contact}

^{information
below.
This}

^{information
will
be
used
to
avoid}

^{duplicate
entries
by
the
same}

^{utility
and
is
required.}

^Name:

^Title:

^Email:

^{Contact
phone
number:}







^{4. To
which
of
the
following}

^{customer
types
does
your}

^{company
provide
electricity?}

^{Key
and
Scoring:}



^{1. [States
listed]}

^{(first
entry)
Please
choose
a
state}

^{from
the
list}





^{2. Electric
utility
service
provider?}

^{a. Names
of
electric
utilities}

^{are
automatically}

^{populated
according
to}

^the
state

^{b. None
of
the
above
‐}

^{Thank
respondent}

^{If
they
don’t
answer
question
2,}

^{stop
the
survey.}







^{3. Contact
info}























^{4. Filter
for
residential
or}

^commercial

^{a. Goes
to
residential}





^{If
user
does
not
select
a
utility
company,
the
message,}

^{“You
must
select
a
Utility
Company
to
continue.”
appears.}

^{User
cannot
proceed
without
this
information.

If
user}

^{selects
“None
of
the
above”,
the
same
message
appears
and}

^{the
questionnaire
will
not
continue
until
the
user
types
in}

^{the
name
of
the
company.}





















































^{Note
this
survey
does
not
address}

^{industrial
customers.}

^{□ Residential
customers
only}

^{□ Commercial
customers}

^only

^{□ Both
residential
and}

^{commercial
customers}

^{questionnaire}

^{b. Goes
to
commercial}

^{questionnaire}

^{c. Goes
to
commercial
then}

^residential

^{Residential
Questions}





^{Now
we
have
some
questions
about
your}

^{residential
customers.
If
you
provide}

^{different
information
to
different}

^{customers,
select
the
option
that
applies
to}

^{most
of
your
residential
customers,
not}

^{including
pilots.}





^{5. Which
of
the
following
ways
does}

^{your
company
currently
provide}

^{your
residential
customers
with}

^{information
about
their
electricity}

^{use?
Select
all
that
apply.}

^{a. Mail}

^{b. Online
in
paperless
format}

^{(PDF,
web
text
or
similar}

^format)

^{c. Online
in
a
downloadable}

^{format
(spreadsheet
or}

^{similar
format)}

^{d. In‐
home
through
a
home}

^{area
network
or
dedicated}

^{device
(e.g.
smart
meter)}



^{The
following
questions
address
all}

^{information
you
provide
to
customers,}

^{regardless
of
the
format
(i.e.
website
or}

^bill).



^{6. For
your
residential
customers,}

^{how
far
back
in
time
does
your}

^{Residential
Questions}





















^{5. Map
1R:
Delivery
of
data
(for}

^{policy
cases
points
are}

^cumulative)

^{□ Mail}

^{□ Online
in
PDF}

^{□ Online
downloadable}

^{□ In
home}





























^{6. Map
2R:
Time
period

(for
policy}

^{cases
points
are
cumulative)}

company
provide
historical
electricity
use
information?

Select
all
that
apply.


^{a. Since
the
last
bill,
in}

^{between
billing
cycles}

^{b. Previous
month}

^{c. Previous
13
months}

^{d. Previous
24
months}



^{7. For
what
time
increments
does}

^{your
company
provide
residential}

^{electricity
use
information?
Select}

^{all
that
apply.}

^{a. Real‐time}

^{b. 15‐minute
increments}

^{c. Hourly}

^{d. Daily}

^{e. Monthly}



^{8. Does
your
company
provide
third}

^{parties
with
access
to
your}

^{residential
customers’
electricity}

^{use
data
so
they
can
in
turn}

^{provide
services
to
your}

^{residential
customers
regarding}

^{their
electricity
use?
Select
those}

^{that
apply
to
the
majority
of}

^customers.

^{a. Yes,
we
provide
data}

^{directly
to
approved
third}

^parties

^{b. Yes,
customers
can}

^{download
their
data
and}

^{provide
it
to
third
parties}

^{□ Since
the
last
bill,
in}

^{between
billing
cycles}

^{□ Last
month}

^{□ Last
12
months}

^{□ Last
24
months}



7. Map
3R:
Frequency
of
data
(for
policy
cases
points
are
cumulative)


^{□ Real‐time}

^{□ 15‐minute
increments}

^{□ Hourly}

^{□ Daily}

^{□ Monthly}





^{8. Map
4R:
Access
to
data
Another}

^company

^{Provide
usage
to
third
party
Add}

^{a
roll
over
box
to
define
other}

^companies

^{□ Yes}

^{□ Yes}

^{□ Yes}

^{□ No}

^{□ I
don’t
know}









































^{8.
Any
“I
don’t
know”
responses
will
be
flagged
and}

^{accompanied
by
a
notice
that
the
respondent
will
be}

^{contacted
by
DOE
for
follow‐up
information.}

























c. Yes,
customers
can
authorize
third
party
access
to
their
data


^{d. No}

^{e. I
don’t
know}





















^{Commercial
Questions}



^{Next,
we
have
some
questions
about
your}

^{commercial
customers.
If
you
provide}

^{different
information
to
different}

^{customers,
select
the
option
that
applies
to}

^{the
most
of
your
customers,
not
including}

^pilots.



^{9. Which
of
the
following
ways
does}

^{your
company
provide
your}

^{commercial
customers
with}

^{information
about
their
electricity}

^{use?

Select
all
that
apply.}

^{a. Mail}

^{b. Online
in
paperless
format}

^{(PDF,
web
text
or
similar}

^format)

^{c. Online
in
a
downloadable}













^{CODING
FOR
POLICY
CASES}

^{Residential
Data
Access
Tiers
for
energy}

^{efficiency
and
benchmarking
cases}

^{(Maps
5R
and
6R)}

^{Tier
1
–
Standard}

^{Tier
2
–
Better}

^{Tier
3
–
Best}





^{Commercial
Questions}

















^{9. Map
1C:
Delivery
of
data
(for}

^{policy
cases
points
are}

^cumulative)

^{□ Mail}

^{□ Online
in
PDF}

^{□ Online
downloadable}

^{□ Dedicated
device}







^{format
(spreadsheet
or}

^{similar
format)}

^{d. In‐facility
through
an
area}

^{network
or
dedicated}

^{device
(e.g.
smart
meter)}



^{The
following
questions
address
all}

^{information
you
provide
to
customers,}

^{regardless
of
the
format
(i.e.
website
or}

^bill).



^{10. For
your
commercial
customers,}

^{how
far
back
in
time
does
your}

^{company
provide
historical}

^{electricity
use
information?

Select}

^{all
that
apply.}

^{a. Since
the
last
bill,
in}

^{between
billing
cycles}

^{b. Previous
month}

^{c. Previous
13
months}

^{d. Previous
24
months}



^{11. For
what
time
increments
does}

^{your
company
provide
commercial}

^{electricity
use
information?
Select}

^{all
that
apply.}

^{a. Real‐time}

^{b. 15
minute
increments}

^{c. Hourly}

^{d. Daily}

^{e. Monthly}



^{12. What
type
of
electricity
data
do}

^{you
provide?
Select
all
that
apply.}























^{10. Map
2C:
Time
period

(for
policy}

^{cases
points
are
cumulative)}

^{□ Since
the
last
bill,
in}

^{between
billing
cycles}

^{□ Last
month}

^{□ Last
13
months}

^{□ Previous
24
months}









^{11. Map
3C:
Frequency
of
data
(for}

^{policy
cases
points
are}

^cumulative)

^{□ Real‐time}

^{□ 15
minute
increments}

^{□ Hourly}

^{□ Daily}

^{□ Monthly}





^{12. What
type
of
data
do
you}

^provide?

^{a. Consumption
(kWh)}

^{b. Demand
(kW)}



^{13. Does
your
company
charge}

^{commercial
customers
a
fee
to}

^{access
or
download
more
detailed}

^{electricity
use
information?}

^{a. Yes}

^{b. No}

^{c. I
don’t
know}



^{14. Does
your
company
allow}

^{commercial
building
owners
or}

^{managers
to
access
data
from}

^{multiple
meters
in
the
same}

^{building,
such
as
in
an
aggregate}

^{format,
even
if
individual
tenants}

^{pay
the
bills?}

^{a. Yes}

^{b. No}

^{c. I
don’t
know}



^{15. Does
your
company
provide
third}

^{parties
with
access
to
your}

^{commercial
customers’
electricity}

^{use
data
so
they
can
in
turn}

^{provide
services
to
your}

^{commercial
customers
regarding}

^{their
electricity
use?

Select
all}

^{that
apply.}

^{a. Yes,
we
provide
data}

^{directly
to
approved
third}

^parties

^{b. Yes,
customers
can}

^{□ Consumption}

^{□ Demand}



^{13. Cost
of
access}

^{□ Yes}

^{□ No}

^{□ I
don’t
know}









^{14. Multi‐tenant,
individually}

^metered

^{□ Yes}

^No

^{□ I
don’t
know}



















^{15. Map
4C:
Access
to
data
Another}

^company

^{Roll
over
box
to
define
other}

^companies

^{□ Yes}

^{□ Yes}

^{□ Yes}

^{□ No}

^{□ I
don’t
know}

^{download
their
data
and}

^{provide
it
to
third
parties}

^{c. Yes,
customers
can}

^{authorize
third
party}

^{access
to
their
data}

^{d. No}

^{e. I
don’t
know}



^{Your
questionnaire
has
not
been
submitted}

^{yet.
Click
the
Previous
button
to
change}

^{your
answers,
or
click
Submit
to
finalize}

^{your
answers
and
view
the
results.}


 
 


Would
you
like
to
include
any
additional
information
for
the
public
to
see
about
current
or
planned
data
access
services
that
your
utility
provides
for
its
customers?

Your
response
will
be
posted
to
the
website
exactly
as
you
enter
it.
Please
limit
your
response
to
255
characters.





Thank
you
for
submitting
the
utility
access
questionnaire:
your
entries
have
been
successfully
saved.
Aggregated
results
of
the
questionnaire
are
browsable
at
Utility
Access
results
map.
If
your
questionnaire
entries
do
not
require
review,
your
results
will
be
added
to
these
maps
in
approximately
20
minutes.
View
the
questionnaire
results
on
a
map




^{*
Please
note
that
all
information
gathered
will
be
subject}

^{to
the
Freedom
of
Information
Act.}



CODING
FOR
POLICY
CASES
 
Commercial
Data
Access
Tiers
for
energy
 
efficiency
and
benchmarking
cases
 
(Maps
5C
and
6C)
 
Tier
1
–
Standard


 
Tier
2
–
Better

 
Tier
3
–
Best