OMB Control No: 2127-0682
Expiration Date: 2/28/2015
Vehicle Safety Hotline (VSH) Customer Service Survey
This collection of information is VOLUNTARY and will be used for formative purposes as a measure of Vehicle Safety Hotline (VSH) performance. We will not collect any personal information that would allow anyone to identify you. A federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. The OMB Control Number for this information collection is 2127-0682. Public reporting for this collection of information is estimated to be approximately 3 minutes per response, including the time for reviewing instructions, completing and reviewing the collection of information. All responses to this collection of information are voluntary. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Information Collection Clearance Officer, National Highway Traffic Safety Administration, 1200 New Jersey Ave, S.E., Washington, DC, 20590
What was the purpose of your call to the VSH?
File a Vehicle Safety Complaint
Order Materials
Obtain Recall Information
General Information
How did you hear about the VSH?
Internet
Advertisement
Conference
Referral
Other
How satisfied were you with the amount of time it took for your call to be answered?
Very Satisfied
Satisfied
Unsatisfied
How satisfied were you with the amount of time it took for the customer service agent to provide you with the information you requested?
Very Satisfied
Satisfied
Unsatisfied
Please rate the customer service agent on their professionalism.
Excellent
Good
Fair
Poor
Explain
Would you recommend that others call the VSH?
Yes No
:
Please provide comments or suggestions, to help us improve our service.
NHTSA Form 1163
| File Type | application/msword |
| File Title | This collection of information is voluntary and will be used to improve the quality of service that NHTSA provides to consumer |
| Author | Faithia Robertson |
| Last Modified By | USDOT_User |
| File Modified | 2012-11-09 |
| File Created | 2012-11-09 |