Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
Reinstatement without change of a previously approved
collection
No
Regular
05/05/2022
Requested
Previously Approved
36 Months From Approved
113,582
0
20,204
0
0
0
NHTSA seeks the Office of Management
and Budget’s (OMB) approval to reinstate a previously approved
information collection (OMB Control Number: 2127-0682) for generic
clearance for qualitative feedback on agency service delivery. This
collection of information is necessary to enable the Agency to
garner customer and stakeholder feedback in an efficient, timely
manner, in accordance with our commitment to improving service
delivery. The information collected from our customers and
stakeholders is achieved through voluntary surveys and will help
ensure that users have an effective, efficient, and satisfying
experience with the Agency's programs. Our customers and
stakeholders range from individuals and households, businesses,
organizations, and State and local governments. This information
collection request is for a reinstatement and increases the total
burden by 20,204 hours and $0. The burden hours and costs did not
change from the last request for this collection
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.