Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202204-2127-001

OMB: 2127-0682

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ICR Details
2127-0682 202204-2127-001
Received in OIRA 201804-2127-006
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Reinstatement without change of a previously approved collection   No
Regular 05/05/2022
  Requested Previously Approved
36 Months From Approved
113,582 0
20,204 0
0 0

NHTSA seeks the Office of Management and Budget’s (OMB) approval to reinstate a previously approved information collection (OMB Control Number: 2127-0682) for generic clearance for qualitative feedback on agency service delivery. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders is achieved through voluntary surveys and will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. Our customers and stakeholders range from individuals and households, businesses, organizations, and State and local governments. This information collection request is for a reinstatement and increases the total burden by 20,204 hours and $0. The burden hours and costs did not change from the last request for this collection

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Not associated with rulemaking

  87 FR 2235 01/13/2022
87 FR 26391 05/04/2022


  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 113,582 0 0 0 0 113,582
Annual Time Burden (Hours) 20,204 0 0 0 0 20,204
Annual Cost Burden (Dollars) 0 0 0 0 0 0

Yes Part B of Supporting Statement
Walter Culbreath 202-366-1566 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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