Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Reinstatement with change of a previously approved collection
No
Regular
Approved with change
01/29/2026
11/25/2025
In accordance with 5 CFR 1320, this information collection is approved
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
01/31/2029
36 Months From Approved
17,315
0
0
1,795
0
0
43,764
0
0
NHTSA seeks the Office of Management and Budgetâs (OMB) approval to reinstate a previously approved information collection (OMB Control Number: 2127-0682) for generic clearance for qualitative feedback on agency service delivery. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders is achieved through voluntary surveys and will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. Our customers and stakeholders range from individuals and households, businesses, organizations, and State and local governments. This information collection request is for a reinstatement and increases the total burden by 20,204 hours and $0. The burden hours and costs did not change from the last request for this collection
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
This is a request for a reinstatement of a previously-approved information collection of a generic clearance. This information collection request is estimated to have the total burden of 1,795 hours annually. The estimated annual burden hours do not include a plan to substantively update current public-facing agency websites; therefore, there is a decrease in estimated annual burden hours from the previous submission.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
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