60-day FR Notice

77244

Federal Register / Vol. 76, No. 238 / Monday, December 12, 2011 / Notices

association, business, labor union, etc.).
You may review a Privacy Act statement
regarding Coast Guard public dockets in
the January 17, 2008, issue of the
Federal Register (73 FR 3316).
Information Collection Request
Title: Defect/Noncompliance Report
and Campaign Update Report.
OMB Control Number: 1625–0010.
Summary: Manufacturers whose
products contain defects that create a
substantial risk of personal injury to the
public or fail to comply with an
applicable Coast Guard safety standard
are required to conduct defect
notification and recall campaigns in
accordance with 46 U.S.C. 4310.
Regulations in 33 CFR Part 179 require
manufacturers to submit certain reports
to the Coast Guard concerning progress
made in notifying owners and making
repairs.
Need: Under 46 U.S.C. 4310(d) and
(e); and 33 CFR 179.13 and 179.15, the
manufacturer shall provide the
Commandant of the Coast Guard with
an initial report consisting of certain
information about the defect notification
and recall campaign being conducted
and follow up reports describing
progress. Upon receipt of information
from a manufacturer indicating the
initiation of a recall, the Recreational
Boating Product Assurance Branch
assigns a recall campaign number, and
sends the manufacturer CG Forms CG–
4917 and CG–4918 for supplying the
information.
Forms: CG–4917 & CG–4918.
Respondents: Manufacturers of boats
and certain items of ‘‘designated’’
associated equipment (inboard engines,
outboard motors, sterndrive engines or
an inflatable personal flotation device
approved under 46 CFR 160.076).
Frequency: Quarterly.
Burden Estimate: The estimated
burden has decreased from 291 to 252
hours annually.

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Dated: December 5, 2011.
R.E. Day,
Rear Admiral, U.S. Coast Guard, Assistant
Commandant for Command, Control,
Communications, Computers and
Information Technology.
[FR Doc. 2011–31699 Filed 12–9–11; 8:45 am]
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DEPARTMENT OF THE INTERIOR
Office of the Secretary
Renewal of Information Collection;
OMB Control Number 1040–0001, DOI
Programmatic Clearance for Customer
Satisfaction Surveys
Department of the Interior.
Notice; request for comments.

AGENCY:
ACTION:

SUMMARY: We (Department of the
Interior, DOI) plan to ask the Office of
Management and Budget (OMB) to
extend the approval for the information
collection (IC) described below. This IC
is scheduled to expire March 31, 2012.
As required by the Paperwork
Reduction Act of 1995 and as part of our
continuing efforts to reduce paperwork
and respondent burden, we invite the
general public and other Federal
agencies to take this opportunity to
comment on this IC.
DATES: You must submit comments on
or before February 10, 2012.
ADDRESSES: Mail or hand carry
comments to the Department of the
Interior; Office of Policy Analysis;
Attention: Don Bieniewicz; Mail Stop
3530; 1849 C Street NW., Washington,
DC 20240. If you wish to email
comments, the email address is
[email protected].
Reference ‘‘DOI Programmatic Clearance
for Customer Satisfaction Surveys’’ in
your email subject line. Include your
name and return address in your email
message and mark your message for
return receipt.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this IC, contact Donald Bieniewicz on
(202) 208–4915.
SUPPLEMENTARY INFORMATION:

I. Abstract
The Government Performance and
Results Act of 1993 (GPRA) (Pub. L.
103–62) requires agencies to ‘‘improve
Federal program effectiveness and
public accountability by promoting a
new focus on results, service quality,
and customer satisfaction.’’ Executive
Order 13571 on ‘‘Streamlining Service
Delivery and Improving Customer
Service’’ requires Federal agencies to
establish ‘‘mechanisms to solicit
customer feedback on Government
services.’’ To fulfill this responsibility,
DOI bureaus and offices must collect
data from their respective user groups to
better understand the needs and desires
of the public and to respond
accordingly.
We use customer satisfaction surveys
to help us fulfill our responsibilities to
provide excellence in government by

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proactively consulting with those we
serve. This programmatic clearance
provides an expedited approval process
for DOI bureaus and offices to conduct
customer research through external
surveys such as questionnaires and
comment cards. We will use this
information to support all aspects of
planning to include buildings, roads,
interpretive exhibits, and technical
systems. We anticipate that the
information obtained could lead to
reallocation of resources, revisions in
certain agency processes and policies,
development of guidance related to
customer services, and improvement in
the way we serve the American public.
The proposed renewal covers all of
the organizational units and bureaus in
DOI. Bureaus and offices will
voluntarily obtain information from
their customers and stakeholders. No
one survey will cover all the topic areas;
rather, these topic areas serve as a guide
within which the agencies will develop
questions. Topic areas include:
(1) Communication/information/
education. Questions will focus on
customer satisfaction with aspects of
communication/information/products/
education offered. Respondents may be
asked for feedback regarding the
following attributes of the services
provided:
(a) Timeliness.
(b) Consistency.
(c) Ease of Use and Usefulness.
(d) Ease of Information Access.
(e) Helpfulness and Effectiveness.
(f) Quality.
(g) Value for fee paid for information/
product/service.
(h) Level of engagement in
communications process (i.e., whether
respondent feels he/she was asked for
input and whether or not that input was
considered).
(2) Disability accessibility. This area
will focus on customer satisfaction data
related to disability access to DOI
buildings, facilities, trails, etc.
(3) Management practices. This area
covers questions relating to how well
customers are satisfied with DOI
management practices and processes,
what improvements they might make to
specific processes, and whether or not
they feel specific issues were addressed
and reconciled in a timely, courteous,
and responsive manner.
(4) Resource management. We will
ask customers and partners to provide
satisfaction data related to DOI’s ability
to protect, conserve, provide access to,
and preserve natural resources that we
manage.
(5) Rules, regulations, policies. This
area focuses on obtaining feedback from
customers regarding fairness, adequacy,

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Federal Register / Vol. 76, No. 238 / Monday, December 12, 2011 / Notices
and consistency in enforcing rules,
regulations, and policies for which DOI
is responsible. It will also help us
understand public awareness of rules
and regulations and whether or not they
are explained in a clear and
understandable manner.
(6) Service delivery. We will seek
feedback from customers regarding the
manner in which DOI delivers services.
Attributes will range from the courtesy
of staff to timeliness of service delivery
and staff knowledge of the services
being delivered.
(7) Technical assistance. Questions
developed within this topic area will
focus on obtaining customer feedback
regarding attributes of technical
assistance, including timeliness, quality,
usefulness, and the skill level of staff
providing this assistance.
(8) Program-specific. Questions for
this area will reflect the specific details
of a program that pertain to its customer
respondents. The questions will address
very specific and/or technical issues
related to the program. The questions
will be geared toward gaining a better
understanding about how to provide
specific products and services and the
public’s attitude toward their
usefulness.
(9) General demographics. Some
general demographics may be used to
augment satisfaction questions so that
we can better understand the customer
and improve how we serve that
customer. We may ask customers how
many times they have used a service,
visited a facility within a specific
timeframe, their ethnic group, or their
race.

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II. Data
OMB Control Number: 1040–0001.
Title: DOI Programmatic Clearance for
Customer Satisfaction Surveys.
Form Number(s): None.
Type of Request: Extension of an
approved collection.
Affected Public: DOI customers. We
define customers as anyone who uses
DOI resources, products, or services.
This includes internal customers
(anyone within DOI) as well as external
customers (e.g., the American public,
representatives of the private sector,
academia, other government agencies).
Depending upon their role in specific
situations and interactions, citizens and
DOI stakeholders and partners may also
be considered customers. We define
stakeholders to mean groups or
individuals who have an expressed
interest in and who seek to influence
the present and future state of DOI’s
resources, products, and services.
Partners are those groups, individuals,

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and agencies who are formally engaged
in helping DOI accomplish its mission.
Respondent’s Obligation: Voluntary.
Frequency of Collection: On occasion.
Estimated Annual Number of
Respondents: 120,000. We estimate
approximately 60,000 respondents will
submit DOI customer satisfaction
surveys and 60,000 will submit
comment cards.
Estimated Total Annual Responses:
120,000.
Estimated Time per Response: 15
minutes for a customer survey; 3
minutes for a comment card.
Estimated Total Annual Burden
Hours: 18,000.
III. Request for Comments
We invite comments concerning this
IC on:
(1) Whether or not the collection of
information is necessary, including
whether or not the information will
have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of
information;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) Ways to minimize the burden of
the collection of information on
respondents.
Comments that you submit in
response to this notice are a matter of
public record. We will include and/or
summarize each comment in our request
to OMB to approve this IC. Before
including your address, phone number,
email address, or other personal
identifying information in your
comment, you should be aware that
your entire comment, including your
personal identifying information, may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
A Federal agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid OMB
control number.
Dated: December 6, 2011.
Benjamin Simon,
Assistant Director, Office of Policy Analysis,
U.S. Department of the Interior.
[FR Doc. 2011–31750 Filed 12–9–11; 8:45 am]
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77245

DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–R2–R–2011–N186;
FXRS12610200000S3–123–FF02R06000]

Attwater Prairie Chicken National
Wildlife Refuge, Austin and Colorado
Counties, TX; Comprehensive
Conservation Plan and Environmental
Assessment
AGENCY: Fish and Wildlife Service,
Interior.
ACTION: Notice of availability; request
for comments.
SUMMARY: We, the U.S. Fish and
Wildlife Service (Service), announce the
availability of a draft comprehensive
conservation plan (CCP) and an
environmental assessment (EA) for
Attwater Prairie Chicken National
Wildlife Refuge (Refuge, NWR), located
approximately 60 miles west of
Houston, Texas, for public review and
comment. The Draft CCP/EA describes
our proposal for managing the refuge for
the next 15 years.
DATES: To ensure consideration, please
send your written comments by January
23, 2012. We will announce upcoming
public meetings in local news media.
ADDRESSES: You may submit comments
or requests for copies or more
information by any of the following
methods. You may request hard copies
or a CD–ROM of the documents. Please
contact Terry Rossignol, Refuge
Manager, or Monica Kimbrough, Natural
Resource Planner.
Email: [email protected].
Include ‘‘Attwater Prairie Chicken NWR
draft CCP and EA’’ in the subject line of
the message.
Fax: Attn: Monica Kimbrough, (505)
248–6803.
U.S. Mail: Monica Kimbrough,
Natural Resource Planner, U.S. Fish and
Wildlife Service, NWRS Division of
Planning, P.O. Box 1306, Albuquerque,
NM 87103.
In-Person Drop-off, Viewing, or
Pickup: In-Person Drop-off: You may
drop off comments during regular
business hours (8 a.m. to 4:30 p.m.) at
500 Gold Street SW., 4th Floor, Room
4019, Albuquerque, NM 87102.
FOR FURTHER INFORMATION CONTACT:
Terry Rossignol, Refuge Manager,
Attwater Prairie Chicken NWR, CCP—
Project, P.O. Box 519, Eagle Lake, TX
77434; phone: (979) 234–3021; fax:
(979) 234–3278.
SUPPLEMENTARY INFORMATION:

Introduction
With this notice, we continue the CCP
process for the Attwater Prairie Chicken

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