Categorization of GC Activities /w Totals
All Categories – All 3 Years’ Totals
Total 3 Year Responses |
Total 3 Year Hours |
Total 3Year Costs |
7,525,698 |
577,473 |
$2,340,653 |
Category A - Mail Questionnaires Year 1 (Sept. 2012 – Aug. 2013)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
A-01 Report Card Surveys
|
60,000
|
5 |
5,000 |
$160,000. |
A-02 Service Satisfaction Survey |
50,000 |
5 |
4,166 |
$185,000 |
A-03 Special Study Survey |
25,000 |
15 |
6,250 |
$100,000 |
Category A - Totals - Mail Questionnaires
Total Year 1 Responses |
Total Year 1 Hours |
Total Year 1 Costs |
135,000 |
15,416 |
$445,000 |
Category B – Mail-Internet Questionnaires Year 1 (Sept. 2012 – Aug. 2013)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
B-01 Customer Satisfaction Surveys (Ticket to Work) |
42,000 |
10
|
7,000 |
$120,000 |
Category B - Totals - Mail-Internet Questionnaires
Total Year 1 Responses |
Total Year 1 Hours |
Total Year 1 Costs |
42,000 |
7,000 |
$120,000 |
Category C – Internet Questionnaires Year 1 (Sept. 2012 – Aug. 2013)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
C-01 Social Security Internet Services |
3,000,000 |
3
|
150,000 |
$10,000 |
Category C - Totals Internet Questionnaires
Total Year 1 Responses |
Total Year 1 Hours |
Total Year 1 Costs |
3,000,000 |
150,000 |
$10,000 |
Category D – Telephone Questionnaires Year 1 (Sept. 2012 – Aug. 2013)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
D-01 Service Satisfaction Surveys (800#, FO Caller) |
8,000 |
15 |
2,000 |
$70,000 |
D-02 Special Study Survey |
8,000 |
15 |
2,000 |
$120,000 |
Category D – Totals - Telephone Questionnaires
Total Year 1 Responses |
Total Year 1 Hours |
Total Year 1 Costs |
16,000 |
4,000 |
$190,000 |
Category E – Comment Cards Year 1 (Sept. 2012 – Aug. 2013)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
E-01 Customer Comment Card FO callers/visitors |
875,000 |
5 |
72,917 |
$15,000 |
E-02 Customer Comment Card TSC |
396,900 |
5 |
33,075 |
$6,050 |
Category E – Totals – Comment Cards
Total Year 1 Responses |
Total Year 1 Hours |
Total Year 1 Costs |
1,271,900 |
105,992 |
$21,050 |
Category F – Other/Misc
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
F-01 Includes any possible future clearance SSA has not covered in the above categories |
16,666 |
30 |
8,333 |
$1 |
Category F – Totals - Other/Misc
Total Year 1 Responses |
Total Year 1 Hours |
Total Year 1 Costs |
16,666 |
8,333 |
$1 |
All Categories - Year 1 Totals
Total Year 1 Responses |
Total Year 1 Hours |
Total Year 1 Costs |
4,481,566 |
290,741 |
$786,051 |
Categorization of GC Activities /w Totals
Category A - Mail Questionnaires Year 2 (Sept. 2013 – Aug. 2014)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
A-01 Report Card Surveys |
60,000
|
5 |
5,000 |
$160,000. |
A-02 Service Satisfaction Survey |
50,000 |
5 |
4,166 |
$185,000 |
A-03 Special Study Survey |
25,000 |
15 |
6,250 |
$100,000 |
Category A - Totals - Mail Questionnaires
Total Year 2 Responses |
Total Year 2 Hours |
Total Year 2 Costs |
135,000 |
15,416 |
$445,000 |
Category B – Mail-Internet Questionnaires Year 2 (Sept. 2032 – Aug. 2014)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
B-01 Customer Satisfaction Surveys (Ticket to Work) |
45,000 |
10
|
7,500 |
$120,000 |
Category B - Totals - Mail-Internet Questionnaires
Total Year 2 Responses |
Total Year 2 Hours |
Total Year 2 Costs |
45,000 |
7,500 |
$120,000 |
Category C – Internet Questionnaires Year 2 (Sept. 2013 – Aug. 2014)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
C-01 Social Security Internet Services |
75,000 |
3
|
3,750 |
$2,500 |
Category C - Totals Internet Questionnaires
Total Year 2 Responses |
Total Year 2 Hours |
Total Year 2 Costs |
75,000 |
3,750 |
$2,500 |
Category D – Telephone Questionnaires Year 2 (Sept. 2013 – Aug. 2014)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
D-01 Service Satisfaction Surveys (800#, FO Caller) |
8,000 |
15 |
2,000 |
70,000 |
D-02 Special Study Survey |
8,000 |
15 |
2,000 |
120,000 |
Category D – Totals - Telephone Questionnaires
Total Year 2 Responses |
Total Year 2 Hours |
Total Year 2 Costs |
16,000 |
4,000 |
$190,000 |
Category E – Comment Cards Year 2 (Sept. 2013 – Aug. 2014)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
E-01 Customer Comment Card FO callers/visitors |
875,000 |
5 |
72,917 |
$15,000 |
E-02 Customer Comment Card TSC |
396,900 |
5 |
33,075 |
$6,050 |
Category E – Totals – Comment Cards
Total Year 2 Responses |
Total Year 2 Hours |
Total Year 2 Costs |
1,271,900 |
105,992 |
$21,050 |
Category F – Other/Misc Year 2 (Sept. 2013 – Aug. 2014)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
E-01 Includes any possible future clearance SSA has not covered in the above categories |
16,666 |
30 |
8,333 |
$1 |
Category F – Totals - Other/Misc
Total Year 2 Responses |
Total Year 2 Hours |
Total Year 2 Costs |
16,666 |
8,333 |
$1 |
All Categories - Year 2 Totals
Total Year 2 Responses |
Total Year 2 Hours |
Total Year 2 Costs |
1,559,566 |
144,991 |
$778,551 |
Categorization of GC Activities /w Totals
Category A - Mail Questionnaires Year 3 (Sept. 2014 – Sept. 2015)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
A-01 Report Card Surveys
|
60,000
|
5 |
5,000 |
$160,000. |
A-02 Service Satisfaction Survey |
50,000 |
5 |
4,166 |
$185,000 |
A-03 Special Study Survey |
25,000 |
15 |
6,250 |
$100,000 |
Category A - Totals - Mail Questionnaires
Total Year 3 Responses |
Total Year 3 Hours |
Total Year 3 Costs |
135,000 |
15,416 |
$445,000 |
Category B – Mail-Internet Questionnaires Year 3 (Sept. 2014 – Sept. 2015)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
B-01 Customer Satisfaction Surveys (Ticket to Work) |
48,000 |
10
|
8,000 |
$120,000 |
Category B - Totals - Mail-Internet Questionnaires
Total Year 3 Responses |
Total Year 3 Hours |
Total Year 3 Costs |
45,000 |
8,000 |
$120,000 |
Category C – Internet Questionnaires Year 3 (Sept. 2014 – Sept. 2015)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
C-01 Social Security Internet Services |
0 |
0
|
0 |
$0 |
Category C - Totals Internet Questionnaires
Total Year 3 Responses |
Total Year 3 Hours |
Total Year 3 Costs |
0 |
0 |
$0 |
Category D – Telephone Questionnaires Year 3 (Sept. 2014 – Sept. 2015)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
D-01 Service Satisfaction Surveys (800#, FO Caller) |
8,000 |
15 |
2,000 |
$70,000 |
D-02 Special Study Survey |
8,000 |
15 |
2,000 |
$120,000 |
Category D – Totals - Telephone Questionnaires
Total Year 3 Responses |
Total Year 3 Hours |
Total Year 3 Costs |
16,000 |
4,000 |
$190,000 |
Category E – Comment Cards Year 3 (Sept. 2014 – Sept. 2015)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
E-01 Customer Comment Card FO callers/visitors |
875,000 |
5 |
72,917 |
$15,000 |
E-02 Customer Comment Card TSC |
396,900 |
5 |
33,075 |
$6,050 |
Category E – Totals – Comment Cards
Total Year 3 Responses |
Total Year 3 Hours |
Total Year 3 Costs |
1,271,900 |
105,992 |
$21,050 |
Category F – Other/Misc Year 3 (Sept. 2014 – Sept. 2015)
Category/Title
|
Number of Responses |
Completion Time |
Burden Hours |
Cost |
E-01 Includes any possible future clearance SSA has not covered in the above categories |
16,666 |
30 |
8,333 |
$1 |
Category F – Totals - Other/Misc
Total Year 3 Responses |
Total Year 3 Hours |
Total Year 3 Costs |
16,666 |
8,333 |
$1 |
All Categories - Year 3 Totals
Total Year 3 Responses |
Total Year 3 Hours |
Total Year 3 Costs |
1,484,566 |
141,741 |
$776,051 |
| File Type | application/msword |
| Author | 889123 |
| Last Modified By | 889123 |
| File Modified | 2012-04-11 |
| File Created | 2012-04-11 |