Information Collection

Two Customer Satisfaction Telephone Surveys - 800# Caller Survey and Field Office Caller Survey

IC 210040 under ICR 201206-0960-002 · OMB 0960-0526.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0526 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Survey Instrument 800# Caller.docx	Other-survey
Survey Instrument Field Office Caller.docx	Other-survey
Description - 800 Number Caller Survey FY 14.docx Survey Description 800 # Caller Survey	IC Document
Description - FO Caller Survey FY 2014.docx Survey Description - Field Office Caller Survey	IC Document

IC Title:

Two Customer Satisfaction Telephone Surveys - 800# Caller Survey and Field Office Caller Survey

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-survey			Survey Instrument 800# Caller.docx		No		Paper Only
Other-survey			Survey Instrument Field Office Caller.docx		No		Paper Only

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 8,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	8,000	8,000
Annual IC Time Burden (Hours)	1,667	1,667
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Survey Description 800 # Caller Survey	Description - 800 Number Caller Survey FY 14.docx	01/14/2014
Survey Description - Field Office Caller Survey	Description - FO Caller Survey FY 2014.docx	01/14/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.