Three Customer Satisfaction Surveys: TTW Website Satisfaction Survey; 800# Caller Survey FY 15; FO Caller Survey FY 15

Generic Clearance of Customer Satisfaction Surveys

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0526 can be found here:

Documents and Forms

Document Name Document Type
TTW Website Satisfaction Survey.doc Other-survey
Survey Instrument 800# Caller.docx Other-survey
FO Caller Survey FY 15.docx Other-survey
Description TTW Website Satisfaction Survey.doc Description - TTW Website Satisfaction Survey IC Document
Description - 800# Caller Survey FY 15.docx Description - 800# Caller Survey IC Document
Description - FO Caller Survey FY 2015.docx Description - FO Caller Survey FY 15 IC Document

Information Collection (IC) Details

IC Title:	Three Customer Satisfaction Surveys: TTW Website Satisfaction Survey; 800# Caller Survey FY 15; FO Caller Survey FY 15	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-survey	TTW Website Satisfaction Survey.doc	Yes	Yes	Fillable Fileable
Other-survey	Survey Instrument 800# Caller.docx	No		Paper Only
Other-survey	FO Caller Survey FY 15.docx	No		Paper Only

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 11,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 27 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	11,000	11,000
Annual IC Time Burden (Hours)	2,167	2,167
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Description - TTW Website Satisfaction Survey	Description TTW Website Satisfaction Survey.doc	02/03/2015
Description - 800# Caller Survey	Description - 800# Caller Survey FY 15.docx	02/03/2015
Description - FO Caller Survey FY 15	Description - FO Caller Survey FY 2015.docx	02/03/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.