In-Person (Intranet) Requestors

SSA's Public Credentialing and Authentication Process

Attachment B - Intranet Screens

In-Person (Intranet) Requestors

OMB: 0960-0789

Document [pdf]
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ROME Customer Service (RCS)
Screen Design

UPDATED JULY 25, 2011

SCREEN DESIGN DOCUMENTATION

Table of Contents
Search ...........................................................................................................................................................................4
Field Office Search ....................................................................................................................................................4
In person search results - no account .......................................................................................................................5
800 Number Search ..................................................................................................................................................6
Telephone search results - no account .....................................................................................................................7
Account Management Screens ...................................................................................................................................8
Telephone account management (Standard) ............................................................................................................8
Telephone account with Extra Security (initial view)..................................................................................................9
Telephone account with Extra Security (text message sent) ................................................................................... 10
Telephone Account Management (Extra Security after Temp Password Sent) ....................................................... 11
Telephone confirmation of Extra Security removal .................................................................................................. 12
In person account management (Standard) ............................................................................................................ 13
In person Account Management (Enhanced) .......................................................................................................... 14
Account Management Extra Security Pending ........................................................................................................ 15
Telephone Remove Extra Security - (initial view) .................................................................................................... 16
Telephone Remove Extra Security (forced) ............................................................................................................ 17
Remove Extra Security (forced) - Enter Address..................................................................................................... 18
Remove Extra Security (forced) -Need external verification .................................................................................... 19
Remove Extra Security (forced) -Confirmation ........................................................................................................ 20
Remove Extra Security (forced) - Experian refused ................................................................................................ 21
Remove Extra Security (forced) - Address not matched ......................................................................................... 22
Account Creation Functions ..................................................................................................................................... 23
Create Account - Verify Identity ............................................................................................................................... 23
Printable version of Terms and Conditions .............................................................................................................. 24
Create Account - Need external verification ............................................................................................................ 25
Do You Want Extra security .................................................................................................................................... 26
Successful enrollment - standard ............................................................................................................................ 27
Successful enrollment - extra security ..................................................................................................................... 28
Standard enrollment - mail ...................................................................................................................................... 29
Standard enrollment - mail - refused Experian check .............................................................................................. 30
Account Management Functions .............................................................................................................................. 31
Change Email Info ................................................................................................................................................... 31
Email Temp Password (on phone) .......................................................................................................................... 32
Remove Extra Security ............................................................................................................................................ 33
Cancel account - confirm ......................................................................................................................................... 34
Add Extra Security ..................................................................................................................................................... 35
Add Extra Security to Existing Account ................................................................................................................... 35
Add Extra Security - Enter Address ......................................................................................................................... 36
Confirmation - Extra Security Added ....................................................................................................................... 37
OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 2 of 39

SCREEN DESIGN DOCUMENTATION

Cannot add extra security ....................................................................................................................................... 38
Confirmation - Upgrade code mailed ....................................................................................................................... 39

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 3 of 39

SCREEN DESIGN DOCUMENTATION

Search
Field Office Search

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

In person search results - no account

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

800 Number Search

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 6 of 39

SCREEN DESIGN DOCUMENTATION

Telephone search results - no account

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 7 of 39

SCREEN DESIGN DOCUMENTATION

Account Management Screens
Telephone account management (Standard)

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 8 of 39

SCREEN DESIGN DOCUMENTATION

Telephone account with Extra Security (initial view)

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

Telephone account with Extra Security (text message sent)

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 10 of 39

SCREEN DESIGN DOCUMENTATION

Telephone Account Management (Extra Security after Temp Password
Sent)

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 11 of 39

SCREEN DESIGN DOCUMENTATION

Telephone confirmation of Extra Security removal

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 12 of 39

SCREEN DESIGN DOCUMENTATION

In person account management (Standard)

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

In person Account Management (Enhanced)

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 14 of 39

SCREEN DESIGN DOCUMENTATION

Account Management Extra Security Pending

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

Telephone Remove Extra Security - (initial view)

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

Telephone Remove Extra Security (forced)

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

Remove Extra Security (forced) - Enter Address

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

Remove Extra Security (forced) -Need external verification

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

Remove Extra Security (forced) -Confirmation

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

Remove Extra Security (forced) - Experian refused

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

Remove Extra Security (forced) - Address not matched

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 22 of 39

SCREEN DESIGN DOCUMENTATION

Account Creation Functions
Create Account - Verify Identity

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 23 of 39

SCREEN DESIGN DOCUMENTATION

Printable version of Terms and Conditions

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 24 of 39

SCREEN DESIGN DOCUMENTATION

Create Account - Need external verification

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 25 of 39

SCREEN DESIGN DOCUMENTATION

Do You Want Extra security

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 26 of 39

SCREEN DESIGN DOCUMENTATION

Successful enrollment - standard

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 27 of 39

SCREEN DESIGN DOCUMENTATION

Successful enrollment - extra security

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 28 of 39

SCREEN DESIGN DOCUMENTATION

Standard enrollment - mail

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 29 of 39

SCREEN DESIGN DOCUMENTATION

Standard enrollment - mail - refused Experian check

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 30 of 39

SCREEN DESIGN DOCUMENTATION

Account Management Functions
Change Email Info

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 31 of 39

SCREEN DESIGN DOCUMENTATION

Email Temp Password (on phone)

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 32 of 39

SCREEN DESIGN DOCUMENTATION

Remove Extra Security

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

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SCREEN DESIGN DOCUMENTATION

Cancel account - confirm

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 34 of 39

SCREEN DESIGN DOCUMENTATION

Add Extra Security
Add Extra Security to Existing Account

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 35 of 39

SCREEN DESIGN DOCUMENTATION

Add Extra Security - Enter Address

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 36 of 39

SCREEN DESIGN DOCUMENTATION

Confirmation - Extra Security Added

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 37 of 39

SCREEN DESIGN DOCUMENTATION

Cannot add extra security

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 38 of 39

SCREEN DESIGN DOCUMENTATION

Confirmation - Upgrade code mailed

OSES/DUAPS/USSB/Northrop Grumman
August 1, 2011

Page 39 of 39


File Typeapplication/pdf
AuthorFujitsu
File Modified2011-08-01
File Created2011-08-01

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