This collection permits the FDIC to
collect information from customers of financial institutions who
have inquiries or complaints about service. Customers may document
their complaints or inquiries to the FDIC using a letter or an
optional form (6422/04 or 6422/11).
There is no change in total
burden. However, the FDIC has added a new form to the collection to
separate business inquiries from individual consumer inquiries.
This resulted in a reduction of 450 hours in the burden
attributable to the Customer Assistance Form, with assignment of
those hours to the burden attributable to the new Business
Assistance Form.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.