NASA Earth Observing System
[DCA] DAAC name
NASA would like to hear from its customers about the services we provide you at our Earth Observing System Data and Information System (EOSDIS) distributed active archive centers (DAACs).
The survey should take no longer than 15 to 20 minutes to complete.
All submitted information is collected and processed by CFI Group, an independent research and consulting firm. When you finish the survey, your responses will be sent directly to a database located on CFI Group's server, which cannot be accessed through any NASA online system.
Your answers are voluntary, but your opinions are very important. Your responses will remain anonymous and will only be reported in aggregate. This survey is authorized by Office of Management and Budget Control No. 1090-0007, which expires on March 31, 2015.
Questions or problems with the survey? Email [email protected].
QDAAC1. Our records indicate that you are a customer of [DAAC].
Please select the DAAC which you wish to evaluate with this survey, whether it is the DAAC indicated above or another one. (Select one.)
ASDC-LaRC
ASF SAR DAAC
CDDIS
GES DISC
GHRC
LP DAAC
MODAPS LAADS
NSIDC DAAC
OBPG/Ocean Color
ORNL DAAC/FLUXNET
PO DAAC-JPL
SEDAC
Note: If you frequently use multiple DAACs you will be given the opportunity to evaluate additional DAACs at the end of this survey.
Q1. Where are you currently located? (drop down list) (NOTE - USING ISO 3166 LIST OF COUNTRY NAMES)
UNITED STATES
AFGHANISTAN
ÅLAND ISLANDS
ALBANIA
ALGERIA
AMERICAN SAMOA
ANDORRA
ANGOLA
ANGUILLA
ANTARCTICA
ANTIGUA AND BARBUDA
ARGENTINA
ARMENIA
ARUBA
AUSTRALIA
AUSTRIA
AZERBAIJAN
BAHAMAS
BAHRAIN
BANGLADESH
BARBADOS
BELARUS
BELGIUM
BELIZE
BENIN
BERMUDA
BHUTAN
BOLIVIA, PLURINATIONAL STATE OF
BONAIRE, SINT EUSTATIUS AND SABA
BOSNIA AND HERZEGOVINA
BOTSWANA
BOUVET ISLAND
BRAZIL
BRITISH INDIAN OCEAN TERRITORY
BRUNEI DARUSSALAM
BULGARIA
BURKINA FASO
BURUNDI
CAMBODIA
CAMEROON
CANADA
CAPE VERDE
CAYMAN ISLANDS
CENTRAL AFRICAN REPUBLIC
CHAD
CHILE
CHINA
CHRISTMAS ISLAND
COCOS (KEELING) ISLANDS
COLOMBIA
COMOROS
CONGO
CONGO, THE DEMOCRATIC REPUBLIC OF THE
COOK ISLANDS
COSTA RICA
CÔTE D'IVOIRE
CROATIA
CUBA
CURAÇAO
CYPRUS
CZECH REPUBLIC
DENMARK
DJIBOUTI
DOMINICA
DOMINICAN REPUBLIC
ECUADOR
EGYPT
EL SALVADOR
EQUATORIAL GUINEA
ERITREA
ESTONIA
ETHIOPIA
FALKLAND ISLANDS (MALVINAS)
FAROE ISLANDS
FIJI
FINLAND
FRANCE
FRENCH GUIANA
FRENCH POLYNESIA
FRENCH SOUTHERN TERRITORIES
GABON
GAMBIA
GEORGIA
GERMANY
GHANA
GIBRALTAR
GREECE
GREENLAND
GRENADA
GUADELOUPE
GUAM
GUATEMALA
GUERNSEY
GUINEA
GUINEA-BISSAU
GUYANA
HAITI
HEARD ISLAND AND MCDONALD ISLANDS
HOLY SEE (VATICAN CITY STATE)
HONDURAS
HONG KONG
HUNGARY
ICELAND
INDIA
INDONESIA
IRAN, ISLAMIC REPUBLIC OF
IRAQ
IRELAND
ISLE OF MAN
ISRAEL
ITALY
JAMAICA
JAPAN
JERSEY
JORDAN
KAZAKHSTAN
KENYA
KIRIBATI
KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF
KOREA, REPUBLIC OF
KUWAIT
KYRGYZSTAN
LAO PEOPLE'S DEMOCRATIC REPUBLIC
LATVIA
LEBANON
LESOTHO
LIBERIA
LIBYA
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MACAO
MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF
MADAGASCAR
MALAWI
MALAYSIA
MALDIVES
MALI
MALTA
MARSHALL ISLANDS
MARTINIQUE
MAURITANIA
MAURITIUS
MAYOTTE
MEXICO
MICRONESIA, FEDERATED STATES OF
MOLDOVA, REPUBLIC OF
MONACO
MONGOLIA
MONTENEGRO
MONTSERRAT
MOROCCO
MOZAMBIQUE
MYANMAR
NAMIBIA
NAURU
NEPAL
NETHERLANDS
NEW CALEDONIA
NEW ZEALAND
NICARAGUA
NIGER
NIGERIA
NIUE
NORFOLK ISLAND
NORTHERN MARIANA ISLANDS
NORWAY
OMAN
PAKISTAN
PALAU
PALESTINIAN TERRITORY, OCCUPIED
PANAMA
PAPUA NEW GUINEA
PARAGUAY
PERU
PHILIPPINES
PITCAIRN
POLAND
PORTUGAL
PUERTO RICO
QATAR
RÉUNION
ROMANIA
RUSSIAN FEDERATION
RWANDA
SAINT BARTHÉLEMY
SAINT HELENA, ASCENSION AND TRISTAN DA CUNHA
SAINT KITTS AND NEVIS
SAINT LUCIA
SAINT MARTIN (FRENCH PART)
SAINT PIERRE AND MIQUELON
SAINT VINCENT AND THE GRENADINES
SAMOA
SAN MARINO
SAO TOME AND PRINCIPE
SAUDI ARABIA
SENEGAL
SERBIA
SEYCHELLES
SIERRA LEONE
SINGAPORE
SINT MAARTEN (DUTCH PART)
SLOVAKIA
SLOVENIA
SOLOMON ISLANDS
SOMALIA
SOUTH AFRICA
SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS
SOUTH SUDAN
SPAIN
SRI LANKA
SUDAN
SURINAME
SVALBARD AND JAN MAYEN
SWAZILAND
SWEDEN
SWITZERLAND
SYRIAN ARAB REPUBLIC
TAIWAN
TAJIKISTAN
TANZANIA, UNITED REPUBLIC OF
THAILAND
TIMOR-LESTE
TOGO
TOKELAU
TONGA
TRINIDAD AND TOBAGO
TUNISIA
TURKEY
TURKMENISTAN
TURKS AND CAICOS ISLANDS
TUVALU
UGANDA
UKRAINE
UNITED ARAB EMIRATES
UNITED KINGDOM
UNITED STATES MINOR OUTLYING ISLANDS
URUGUAY
UZBEKISTAN
VANUATU
VENEZUELA, BOLIVARIAN REPUBLIC OF
VIET NAM
VIRGIN ISLANDS, BRITISH
VIRGIN ISLANDS, U.S.
WALLIS AND FUTUNA
WESTERN SAHARA
YEMEN
ZAMBIA
ZIMBABWE
Q2 . What type of user are you? Please let us know which types best describe you. (Select all of the categories below that apply.)
General Public
Elementary, Middle, High School Teachers
University Professor/Student
Other Education & Outreach
Data Scientist
Earth Science Researcher
Earth Science Modelers
Data Tool Developer/Provider
Decision Support Systems Analyst
Other (Please specify)
Q3. For which general areas/disciplines do you need or use Earth science data and services? (Select all that apply.)
Atmosphere
Biosphere
Calibrated radiance
Cryosphere
Human dimensions
Land
Near-real-time applications
Ocean
Space geodesy
Other (please specify)
Q4. Have you done any of the following <from DAAC>: searched, requested, ordered, visualized, and/or downloaded data or services?
Yes
No (SKIP TO Q27)
Q5. How did you search for the data products or services you were seeking?
Specialized-search portals or online holdings specific to a DAAC (IF SELECTED ASK Q5.1)
Direct interaction with user services personnel
Global Change Master Directory (GCMD)
Internet search tool (e.g., Google Earth, Google)
Land Atmosphere Near Real-Time Capability for EOS (LANCE)
Reverb
Other (please specify)
Did not search (SKIP TO Q9)
Q5.1 Please select any specialized-search portals or online holdings specific to a DAAC that you used. (Select all that apply.)
Arctic MEaSUREs
ASF MapServer
Earth Explorer
GDEx
Giovanni
GloVis
HITIDE
HyDRO
IceBridge Data Portal
LAADS
Live Access Server (LAS)
LP DAAC Data Pool
Mercury (Advanced Product Search)
Mirador
MISR Order Tool
MIST
MRT Web
MODIS Land Products Subsets
NOESIS
NSIDC Data Search
Ocean Color Web Portal
OPeNDAP
PO.DAAC Dataset Discovery
Spatial Data Access Tool (SDAT)
Terrestrial Ecology
THREDDS
URSA
Vertex
WebGIS
Wetlands MEaSUREs
Other (please specify)
Q6. Please comment on your experience with the search method you used. Please include whether you found the search site content organized logically and if there are other search methods that were not available that you would prefer.
Using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q7. Ease of using search tool/capability
Q8. How well the search results met your needs
Q9. Did you get data products <from DAAC> in the last year?
1. Yes. Please comment on other data services, if any, that you would find useful. (e.g., subscription service, saved user preferences, on-demand subsetting …)
2. No (SKIP TO Q27)
Using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate…
Q10. Ease of selecting data products
Q11. Ease of requesting/ordering data products
Q12. Did you download data or receive data <from DAAC>?
Yes
No (SKIP TO Q27)
Q13. Which method of data delivery do you prefer? (Select all that apply)
Web download (http)
Web bulk download (http)
FTP immediate retrieval from online holdings
FTP retrieved after order
FTP via subscription
Web-based visualization tool
OPeNDAP
OGC Web services (WMS, WCS, WFS, etc)
Other (please specify)
Using a 10-point scale, on which "1" means "Poor" and "10" means "Excellent," please rate the following...
Q14. Convenience of delivery method
Q15. Timeliness of delivery method
Q16. Please indicate your preferred format(s). (Select all that apply.)
ASCII
Binary
CEOS format (SIR-C/SAR data)
GeoTIFF
HDF4
HDF-EOS profile of HDF4
HDF5
HDF-EOS profile of HDF5
JPEG, GIF, PNG, TIFF
KMZ/KML
NetCDF classic
NetCDF4
Other GIS (GRID, BIL, e00, etc.)
SHP
Other (Please specify)
Q17. If you ordered data, did you have it reformatted before delivery?
Yes
No
Still using the 10-point scale on which “1” means “Poor” and “10” means “Excellent,” how would you rate…
Q18. Ease of using the data product in the delivered format(s)
Q19. What operating system(s) do you use for data analysis? (Select all that apply.)
Windows
Mac OS
Linux
UNIX
Other (please specify)
Q20. Thinking about your most recent experience…
Did you use software tool(s) or packages to work with the data (e.g., format conversion, analysis, visualization, etc.)?
Yes, I used software tools or packages to work with data (ASK Q21 THEN GO TO Q23)
Yes, I made my own using a programming language (SKIP TO Q22)
No, I couldn’t find what I needed (SKIP TO Q22)
No, I couldn’t understand how to use it (SKIP TO Q22)
No, I did not need software tools (SKIP TO Q22)
Q21. Please specify which tool or tools you used to work with the data (Select all that apply.)
ArcGIS
Convert to Vector
ENVI
ERDAS/IMAGINE
Excel
Ferret
Geomatica®
Global Mapper
GrADS
GRASS
HDFLook
HDFView
HEG
IDL
IDV
IDRISI
MapReady
MATLAB
MODIS Reprojection Tool (MRT)
NCL
Panoply
Quantum GIS (QGIS)
R
SeaDAS
Other/open source (please specify)
Q22. Which programming language do you prefer to use with your EOSDIS data?
C
C++
C#
Fortran 77
Fortran 90
Java
Perl
PHP
Python
Others (please specify)
Q23. Are you currently using a DAAC application programming interface (API)
Yes (SKIP TO Q25)
NO
Q24. Would you be interested in gaining access to web services through Application Programming Interfaces (APIs)?
Yes
No (SKIP to Q27)
Q25. Which of the following web services would you be interested in using?
1. OGC [e.g., WMS, WCS, WFS, GeoServer, MapServer]
2. OPeNDAP [e.g., THREDDS, Hyrax]
3. REST based web calls [DAAC created; DAAC specific]
4. SOAP based web calls [DAAC created; DAAC specific]
5. Remote Procedure Call (RPC)
6. Other (please specify)
Q26. What would be your preferred method for utilizing web services?
1. Scripts
2. Own client
3. Command line [hand executed]
4. Commercial software application [e.g., ENVI/ArcGIS]
5. Access from a programming language [e.g., Java, MATLAB, R]
6. Other (please specify)
Q27. Did you look for or get documentation related to the data?
Yes
No (SKIP TO Q33)
Q28. What type of documentation were you seeking? (Select all that apply.)
Data formats
Data provenance
Dataset metadata
Examples of how data has been used
How to use data analysis tools
How to use data search tools
How to use visualization tools
Instrument specifications
Quality assurance/error sources
Science algorithm description
Other
Q29. How did you access the documentation? (Select all that apply.)
Data center website
FAQ (Frequently Asked Questions)
Instructional Tutorials
Production code
Readme file
Search & order interface (Reverb, etc.)
Search engine (e.g., Google)
Not found (SKIP TO Q33)
Still using the 10-point scale on which “1” means “Poor” and “10” means “Excellent,” how would you rate…
Q30. Overall quality of the document (e.g., technical level, organization, clarity)
Q31. Extent to which the data documentation helped you use the data
Q32. If you did not find the particular documentation you wanted, what type of documentation were you seeking? (please specify)
Q33. During the past year have you contacted the <DAAC name>’s user services office or interacted with DAAC personnel at a conference or event?
Yes
No (SKIP TO Q40)
Q34. How did you contact the <DAAC name>’s user services office? (Select all that apply)
By phone
By email
Website feedback/contact form
In person at an event or conference
Q35. What was the reason for your contact?
Couldn’t find what I was looking for
Data quality
Did not receive expected data
Documentation needed
Error messages
How to access data
Incomplete information
Science questions
Service interruptions
Technical questions
Updates
Other (please specify)
Think about the user services staff you interacted with when you contacted the <DAAC name> user services. On the same scale from 1 to 10 where 1 means “Poor” and 10 means “Excellent,” how would you rate the user services staff on…
Q36. Professionalism
Q37. Technical knowledge
Q38. Helpfulness in correcting a problem
Q39. Timeliness of response
Q40. Using a 10-point scale on which 1 means “Very Dissatisfied” and 10 means “Very Satisfied,” how satisfied are you with the data products and services provided by <DAAC name>?
Q41. Using a 10-point scale on which 1 now means “Falls short of your expectations” and 10 means “Exceeds your expectations,” to what extent have the data products and services provided by <DAAC name> fallen short of or exceeded your expectations?
Q42. Now, imagine an ideal provider of scientific data products and services. How close does <DAAC name> come to that ideal organization you just imagined? Please use a 10-point scale on which 1 means “Not at all close to the ideal,” and 10 means “Very close to the ideal.”
Q43. Using a 10-point scale on which “1” means “Not at all likely” and “10” means “Very likely,” how likely are you to recommend <DAAC name> to a colleague?
Q44. Using a 10-point scale, on which “1” means “Not at all likely” and “10” means “Very likely,” how likely are you to use the services provided by <DAAC name> in the future?
Q45. Do you have any additional comments or suggestions about possible improvements to data, data products, data search, data ordering, data delivery, data formats, services, tools, documentation, or the websites that you would like to share? Are you finding what you need on our websites? (please comment)
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NASA appreciates your input and will use this feedback to better serve its customers.
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| File Created | 2021-01-30 |