Form 3170-XXXX Post Conference Survey for Investing in Our Future: Nati

Post Conference Survey
Investing in Our Future: National Conference on Youth Financial Education and Capability on
4/30/13
Background
The Office of Financial Education at CFPB hosted an inaugural national conference on youth
financial capability on April 30, 2013 at the CFPB amphitheater. Approximately125 individuals
attended this conference who represent practitioners, educators, advocates, and researchers in the
youth financial education field. This conference was closed to press and was an invitation only
event.
Given that this is the first CFPB conference for engaging these particular stakeholders, we hope
to learn more about what worked and what areas need improvement with future conferences. The
sample survey questions are provided below. People who attended the conference will receive an
email asking them to take a brief online survey that is posted on the C-vent site. There is not a
cost for administering this survey. This is a voluntary survey designed to gauge customer
satisfaction and will be sent out to conference attendees via email who can choose to provide
their feedback. In addition, the survey has a limited number of questions with straightforward
mostly multiple choice answers so this is a low burden.

Sample email
Subject line: CFPB conference: Thank you and tell us what you think
Dear
Thank you for attending Investing in our Future: A National Conference on Financial Capability for
Children and Youth. This conference was hosted by CFPB on April 30th, 2013. We want to hear
what you thought of the conference and hope to learn from your feedback. Please complete this
brief survey by following this link:
Sincerely,

Camille Busette
Assistant Director, Office of Financial Education

Customer Satisfaction Survey Questions
1) How satisfied were you with the registration process?
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Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied

2) How satisfied were you with the conference materials provided?
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Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied

3) Overall, how satisfied were you with the speakers/presenters?
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Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied

4) Overall, how satisfied were you with the conference facilities?
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Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied

5) How many panels did you attend?
6) Did you feel the length of conference panels were too long, just about right, or too short?
 Too long
 Just about right
 Too short

Please tell us how much you agree or disagree with the following statements.
7) The content of conference panels was appropriate and informative.
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Strongly Disagree
Disagree
Agree
Strongly Agree

8) The conference was well organized.
 Strongly Disagree
 Disagree

 Agree
 Strongly Agree

9) Conference staff was helpful and courteous.
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Strongly Disagree
Disagree
Agree
Strongly Agree

10) What kinds of sessions would you like to see included at future conferences?
11) What did you like most about the conference?
12) What did you like least about the conference?
13) Approximately how many conferences of this type do you attend annually?
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1-2 per year
3-4 per year
5-6 per year
more than 6 per year
Don't usually attend conferences

14) Would you recommend this conference to others?
 Yes
 No
 Don't Know

15) How would you rate this conference compared to other conferences of this type that you
have attended?
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Very poor
Poor
Average
Very good
Excellent

16) In what ways could this conference be improved?

Paperwork Reduction Act
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to a
collection of information unless it displays a valid OMB control number. The OMB control number for this collection is 3170-0024. It expires
on 12/31/2015. The time required to complete this information collection is estimated to average approximately 5 minutes per response,
including the time for reviewing any instructions, searching existing data sources, gathering and maintaining the data needed, and completing and
reviewing the collection of information. Responding to this collection of information is voluntary. Comments regarding this collection of
information, including the estimated response time, suggestions for improving the usefulness of the information, or suggestions for reducing the
burden to respond to this collection should be submitted to the Bureau at the Consumer Financial Protection Bureau (Attention: PRA Office),
1700 G Street NW, Washington, DC 20552, or by email to [email protected].