| Questions by Audience |
| Consumers |
Industry |
Other Government Agencies |
Consumers Advocacy |
| Introduction |
Company information |
Agency information |
Introduction |
| Tell me a bit about yourself? Where do you live? What do you do? |
Name |
Name |
Tell me about the mission of your organization? |
| Do you use the internet? How often? |
Name of company |
Name of agency |
How many people do you work with each year? |
| How do you access the internet? Which devices do you use? |
Title/role at corporation |
Title/role at agency |
Tell me about the people you work with? Background? Age? Location? Technology Access? |
| What are some of your favorite sites? Favorite Apps? Why? |
What is your main corporate business? (Home refinance, consumer mortgage originator, student loan, etc) |
What type of businesses does your group regulate? |
How do people find your organization? |
| Do you use any financial apps or sites? What about banking sites? |
How many financial regulatory bodies do you deal with? What are they? |
What are you the other financial regulatory bodies do you interact with? Who are they? |
Financial Information |
| Financial information |
Technology device does the company support? PCs, Mobile, Tablets, etc. |
How do you interact with CFPB? |
What financial challenges do the people you work with face? |
| How would you rate yourself when it comes to financial matters? One to five? One meaning that you often have other people take care of your finances to five meaning that you often give other people financial advice? |
Current interactions with CFPB |
Technology device the agency support? PCs, Mobile, Tablets, etc? |
What financial information do they with look for? Do they find it? Where? |
| Where do you go for financial advice? |
What are some of the departments that uses consumerfinance.gov? |
Current interactions with CFPB |
What financial resources do you give them? |
| For example, if you needed to find information on getting a mortgage to buy a home, what would you do? |
Which section(s) of the site do you currently use on CF.GOV? |
How do you utilize consumerfinance.gov? |
Which are your favorite resources? Why? |
| For example, if your credit card bill had an incorrect charge on it, what would you do? |
What do you like or find useful about the section? |
Which section(s) of the site do you currently use on CF.GOV? |
CF.gov |
| Have you ever searched online for financial guidance? Buying a car or home? Taking out a loan? Looking for a bank account or credit card? |
What do you dislike or find difficult about the section? |
What do you like or find useful about the section? |
Have you visited the CFPB website? How did you find it? |
| Tell me about your experience? |
What are some of the features you feel is missing from that section? |
What do you dislike or find difficult about the section? |
if so, which parts of the website do you use? how often? |
| Did you find the information your needed? Where? |
How often do you visit the site per month? |
What are some of the features you feel is missing from that section? |
If so, what do you like about the site? what do you dislike about the site? |
| Which sites or apps were the most helpful? Why? |
Why do you visit the site? |
How often do you visit the site per month? |
If not, what information would you expect to find on the CFPB website? Why? |
| CF.gov |
What are other sites you use to compliment CF.GOV to complete your work? |
Why do you visit the site? |
Have any of your clients visited the CFPB website? |
| Have you ever visited the CFPB’s website? How did you come across it? |
How do you provide input/feedback to CFPB? |
What are other sites you use to compliment CF.GOV to complete your work? |
How did they find the CFPB website? |
| If you haven't visited, what information would you expect to find on the CFPB website? Why? |
How do you learn about new content/information that matters to your business? |
How do you provide input/feedback to CFPB? |
Did you hear any feedback about their experience visiting the website? |
| What information were you looking for? Did you find it on the website? |
What do you expect to find on CFPB website? |
How do you learn about new features/regs/content by CFPB? |
In your opinion, what is most important information the CFPB can provide for consumers? |
| Do you visit any part of the website regularly? how often? |
Improvements, features, or suggestions |
Improvements, features, or suggestions |
How can the CFPB website help support your mission? |
| What do you like about the site? what would you change about the site? |
What are some ways we can help improve the site? |
What are some ways we can do to improve the site for you? |
Wrap up |
| In your opinion, what is the most important information that the CFPB can offer consumers? |
What are some ways we can help you get your opinions/voices heard to CFPB? |
What are some ways we can help you get your opinions/voices heard to CFPB? |
Any other comments? |
| Wrap Up |
What are some ways we can help you learn about content that matters to you? |
What are some ways we can help you learn about content that matters to you? |
Any suggestions of other people I should talk with? |
| Any other comments? |
Would you like to be involved with future inputs/testing/surveys by CFPB? |
Would you like to be involved with future inputs/testing/surveys by CFPB? |
|
| Would you like to participate in future testing/surveys/inputs? |
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Anything else you want to tell us? |
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