Creatives for Testing

300032-000cfpb_AdsForTesting_v7sm.pdf

Generic Clearance for the Collection of Qualitative Feedback on the Service Delivery of the Consumer Financial Protection Bureau

Creatives for Testing

OMB: 3170-0024

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HOW WE

HELPED
BOB RICHARDS
BE A BETTER HAGGLER WITH
HIS CREDIT CARD COMPANY.

6 SIMPLE STEPS TO CFPB’S CONSUMER RESPONSE

CFPB will take up your fight and help you get a resolution. All free of charge.

1. C
 omplaint submitted
You submit a complaint about
an issue you have with a
financial product or service.

2. R
 eview & route
We’ll forward your complaint
and documents to the
company on your behalf.

3. C
 ompany response
The company reviews your
complaint and we work with
them to get you an answer
within 15 days.

4. Consumer review
We let you know when
the company responds so you can
give appropriate feedback.

5. Review & investigate
Complaint data is shared
with state and federal law
enforcement agencies.
Navy
PMS
288
CMYK 100 / 80 / 6 / 32
RGB
0 / 45 / 114
HEX
#002D72

Navy 80%
PMS
288 @ 80%
CMYK 78 / 64 / 26 / 7
RGB
51 / 87 / 142
HEX
#33578E

Navy 50%
PMS
288 @ 50%
CMYK 48 / 33 / 18 / 0
RGB
127 / 150 / 184
HEX
#7F96B8

Navy 20%
PMS
288 @ 20%
CMYK 15 / 10 / 5 / 0
RGB
204 / 213 / 227
HEX
#CCD5E3

PMS
285
CMYK 90 / 48 / 0 / 0
RGB
0 / 114 / 206
HEX
#0072CE

PMS
285 @ 80%
CMYK 75 / 34 / 1 / 0
RGB
50 / 142 / 216
HEX
#328ED8

PMS
285 @ 50%
CMYK 48 / 14 / 3 / 0
RGB
127 / 184 / 230
HEX
#7FB8E6

PMS
285 @ 20%
CMYK 18 / 4 / 2 / 0
RGB
204 / 227 / 245
HEX
#CCE3F5

Teal
PMS
7721
CMYK 89 / 0 / 43 / 65
RGB
0 / 94 / 93
HEX
#005E5D

Teal 80%
PMS
7721 @ 80%
CMYK 80 / 34 / 49 / 10
RGB
51 / 126 / 125
HEX
#337E7D

Teal 50%
PMS
7721 @ 50%
CMYK 51 / 18 / 30 / 0
RGB
127 / 174 / 174
HEX
#7FAEAE

Teal 20%
PMS
7721 @ 20%
CMYK 19 / 4 / 11 / 0
RGB
204 / 223 / 223
HEX
#CCDFDF

Red orange
PMS
7597
CMYK 0 / 85 / 100 / 4
RGB
209 / 65 / 36
HEX
#D12124

Red orange 80%
PMS
7597 @ 80%
CMYK 11 / 71 / 73 / 1
RGB
218 / 103 / 80
HEX
#DA6750

Red orange 50%
PMS
7597 @ 50%
CMYK 6 / 43 / 36 / 0
RGB
232 / 160 / 145
HEX
#E8A091

Red orange 20%
PMS
7597 @ 20%
CMYK 2 / 16 / 10 / 0
RGB
246 / 217 / 211
HEX
#F6D9D3

6. Analyze & report

Complaints help us supervise,
regulate and enforce consumer laws,
helping you get your issue resolved
and happiness restored.

To find out more about our free information and consumer tools, go to consumerfinance.gov

Gold
PMS
1375
CMYK 0 / 45 / 94 / 0
RGB
255 / 147 / 27
HEX
#FF9E1B

Gold 80%
PMS
1375 @ 80%
CMYK 1 / 35 / 78 / 0
RGB
255 / 177 / 73
HEX
#FFB149

Gold 50%
PMS
1375 @ 50%
CMYK 1 / 21 / 47 / 0
RGB
255 / 206 / 141
HEX
#FFCE8D

Gold 20%
PMS
1375 @ 20%
CMYK 1 / 7 / 17 / 0
RGB
255 / 236 / 209
HEX
#FFECD1

Neutral
PMS
WARM GRAY 10
CMYK 24 / 34 / 35 / 60
RGB
121 / 110 / 101
HEX
#796E65

Neutral 80%
PMS
W. GRAY 10 @ 80%
CMYK 43 / 40 / 44 / 4
RGB
148 / 139 / 132
HEX
#948B84

Neutral 50%
PMS
W. GRAY 10 @ 50%
CMYK 28 / 24 / 26 / 0
RGB
188 / 182 / 178
HEX
#BCB6B2

Neutral 20%
PMS
W. GRAY 10 @ 20%
CMYK 9 / 8 / 9 / 0
RGB
228 / 226 / 224
HEX
#E4E2E0

Gray 50%
PMS
COOL GRAY 5C
CMYK 13 / 9 / 10 / 27
RGB
186 / 187 / 189
HEX
#BABBBD

Dark gray
PMS
COOL GRAY 11C
CMYK 44 / 34 / 22 / 77
RGB
67 / 72 / 78
HEX
#43484E

Gray
PMS
COOL GRAY 9C
CMYK 30 / 22 / 17 / 57
RGB
117 / 120 / 123
HEX
#75787B

Gray 80%
PMS
COOL GRAY 7C
CMYK 20 / 14 / 12 / 40
RGB
145 / 147 / 149
HEX
#919395

Gray 20%
PMS
COOL GRAY 3C
CMYK 8 / 5 / 7 / 16
RGB
227 / 228 / 229
HEX
#E3E4E5

Gray 10%
PMS
COOL GRAY 1C
CMYK 4 / 2 / 4 / 8
RGB
241 / 242 / 242
HEX
#F1F2F2

Gray 5%
PMS
COOL GRAY 1C @ 50%
CMYK 4 / 2 / 4 / 8 @ 50%
RGB
248 / 248 / 248
HEX
#F8F8F8

HOW WE

REDUCED
HOME BUYING
ANXIETY
TO A MORE MANAGABLE LEVEL.

3 WAYS CFPB MAKES THE PROCESS HAPPIER

Buying a home is not simple. There are hundreds of forms and even more places for
you to sign. CFPB worked to make the process more welcoming.

1. S
 implified mortgage
paperwork
CFPB worked hard to reduce
the amount of pages need to
apply for a mortgage.

2. C
 ompare rates
with others
 FPB lets you see the rates
C

others were quoted so you know
if you’re getting a good deal.

Navy
PMS
288
CMYK 100 / 80 / 6 / 32
RGB
0 / 45 / 114
HEX
#002D72

Navy 80%
PMS
288 @ 80%
CMYK 78 / 64 / 26 / 7
RGB
51 / 87 / 142
HEX
#33578E

Navy 50%
PMS
288 @ 50%
CMYK 48 / 33 / 18 / 0
RGB
127 / 150 / 184
HEX
#7F96B8

Navy 20%
PMS
288 @ 20%
CMYK 15 / 10 / 5 / 0
RGB
204 / 213 / 227
HEX
#CCD5E3

PMS
285
CMYK 90 / 48 / 0 / 0
RGB
0 / 114 / 206
HEX
#0072CE

PMS
285 @ 80%
CMYK 75 / 34 / 1 / 0
RGB
50 / 142 / 216
HEX
#328ED8

PMS
285 @ 50%
CMYK 48 / 14 / 3 / 0
RGB
127 / 184 / 230
HEX
#7FB8E6

PMS
285 @ 20%
CMYK 18 / 4 / 2 / 0
RGB
204 / 227 / 245
HEX
#CCE3F5

Teal
PMS
7721
CMYK 89 / 0 / 43 / 65
RGB
0 / 94 / 93
HEX
#005E5D

Teal 80%
PMS
7721 @ 80%
CMYK 80 / 34 / 49 / 10
RGB
51 / 126 / 125
HEX
#337E7D

Teal 50%
PMS
7721 @ 50%
CMYK 51 / 18 / 30 / 0
RGB
127 / 174 / 174
HEX
#7FAEAE

Teal 20%
PMS
7721 @ 20%
CMYK 19 / 4 / 11 / 0
RGB
204 / 223 / 223
HEX
#CCDFDF

Red orange
PMS
7597
CMYK 0 / 85 / 100 / 4
RGB
209 / 65 / 36
HEX
#D12124

Red orange 80%
PMS
7597 @ 80%
CMYK 11 / 71 / 73 / 1
RGB
218 / 103 / 80
HEX
#DA6750

Red orange 50%
PMS
7597 @ 50%
CMYK 6 / 43 / 36 / 0
RGB
232 / 160 / 145
HEX
#E8A091

Red orange 20%
PMS
7597 @ 20%
CMYK 2 / 16 / 10 / 0
RGB
246 / 217 / 211
HEX
#F6D9D3

Gold
PMS
1375
CMYK 0 / 45 / 94 / 0
RGB
255 / 147 / 27
HEX
#FF9E1B

Gold 80%
PMS
1375 @ 80%
CMYK 1 / 35 / 78 / 0
RGB
255 / 177 / 73
HEX
#FFB149

Gold 50%
PMS
1375 @ 50%
CMYK 1 / 21 / 47 / 0
RGB
255 / 206 / 141
HEX
#FFCE8D

Gold 20%
PMS
1375 @ 20%
CMYK 1 / 7 / 17 / 0
RGB
255 / 236 / 209
HEX
#FFECD1

Neutral
PMS
WARM GRAY 10
CMYK 24 / 34 / 35 / 60
RGB
121 / 110 / 101
HEX
#796E65

Neutral 80%
PMS
W. GRAY 10 @ 80%
CMYK 43 / 40 / 44 / 4
RGB
148 / 139 / 132
HEX
#948B84

Neutral 50%
PMS
W. GRAY 10 @ 50%
CMYK 28 / 24 / 26 / 0
RGB
188 / 182 / 178
HEX
#BCB6B2

Neutral 20%
PMS
W. GRAY 10 @ 20%
CMYK 9 / 8 / 9 / 0
RGB
228 / 226 / 224
HEX
#E4E2E0

Gray 50%
PMS
COOL GRAY 5C
CMYK 13 / 9 / 10 / 27
RGB
186 / 187 / 189
HEX
#BABBBD

3. H
 ousing counselors at
your service

Dark gray
PMS
COOL GRAY 11C
CMYK 44 / 34 / 22 / 77
RGB
67 / 72 / 78
HEX
#43484E

Gray
PMS
COOL GRAY 9C
CMYK 30 / 22 / 17 / 57
RGB
117 / 120 / 123
HEX
#75787B

Gray 80%
PMS
COOL GRAY 7C
CMYK 20 / 14 / 12 / 40
RGB
145 / 147 / 149
HEX
#919395

Gray 20%
PMS
COOL GRAY 3C
CMYK 8 / 5 / 7 / 16
RGB
227 / 228 / 229
HEX
#E3E4E5

Gray 10%
PMS
COOL GRAY 1C
CMYK 4 / 2 / 4 / 8
RGB
241 / 242 / 242
HEX
#F1F2F2

Gray 5%
PMS
COOL GRAY 1C @ 50%
CMYK 4 / 2 / 4 / 8 @ 50%
RGB
248 / 248 / 248
HEX
#F8F8F8

CFPB can assist you in finding a
housing counselor in your area that
can help with every question you
have and offer invaluable advice on
everything to do with buying a home.

To find out more about our free information and consumer tools, go to consumerfinance.gov

HOW THE

2008 HOUSING
CRASH RESULTED

IN A BETTER EDUCATED, FINANCIALLY PROTECTED YOU.

3 THINGS CFPB DOES TO HELP CONSUMERS EVERY DAY.

1.

Education

2.

Information

3.

Enforcement

Tips and advice on how to navigate the process of buying a home,
paying for college and dealing with your financial institution.

CFPB.com is the go-to-source for all the ins and outs of financial products
and services.

CFPB has handled over 400,000 complaints and returned millions of
dollars to consumers who were victims of deceptive financial practices.

To find out more about our free information and consumer tools, go to consumerfinance.gov


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File Modified2014-10-15
File Created2014-09-30

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