User testing for soliciting feedback on the Bureau's Planning for retirement- Before you claim website (both in English and Spanish)

Generic Clearance for the Collection of Qualitative Feedback on the Service Delivery of the Consumer Financial Protection Bureau

20150814 CEE Claiming Social Security One on One Interviews Privacy Act Statement

User testing for soliciting feedback on the Bureau's Planning for retirement- Before you claim website (both in English and Spanish)

OMB: 3170-0024

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Privacy Act Statement
5 U.S.C. 552(a)(e)(3)
The information you provide through your responses to Fors Marsh will assist the study sponsor, the
Consumer Financial Protection Bureau (“CFPB”), in evaluating a prototype website that has financial
information.
The CFPB will obtain or access personally identifiable information such as your first name, will record
your responses, and use eye-tracking technology during the interview for the purpose of reviewing
your comments to better evaluate a prototype website that has financial information.
Information collected on behalf of the Bureau by Fors Marsh will be treated in accordance with the
System of Records Notice (“SORN”), CFPB.021 – CFPB Consumer Education and Engagement
Records, 79 FR 78839. This information will not be disclosed as outlined in the Routine Uses for the
SORN. Direct identifying information will only be used by Fors Marsh to facilitate the study and will
be kept private except as required by law.
This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and 1022,
codified at 12 U.S.C. §§ 5493 and 5512.
Participation in this study is voluntary, you are not required to participate or share any identifying
information with Fors March, including name, email address, video recording, eye-tracking, and you
may withdraw participation at any time. However, if you do not include the requested information,
you may not participate in the interview.


File Typeapplication/pdf
AuthorJohnson, Robert (CFPB)
File Modified2015-08-14
File Created2015-08-14

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