CS-13-409 CCE IVR, CS-13-410 CCE Mail, CS-13-411 AUR IVR, and CS-13-412 AUR Mail

CCE Prenotification Letter

Dear

We need your help with an important initiative we are undertaking to improve our service to America's taxpayers. We want to get feedback from taxpayers like you who have recently been audited through the mail by the Internal Revenue Service (IRS).

In a few days, you will receive a survey asking your opinions about the service you received from the IRS during your audit. Please give this survey to the person in your household who had the most contact with the IRS on this matter. Answering these questions should take less than 5 minutes. Your answers will be combined with responses from other taxpayers to help measure taxpayer satisfaction with IRS service.

The primary purpose for requesting this information is to help the IRS improve its service to taxpayers. Our authority for requesting the information is 5 USC and 26 USC 7801.

Providing information is voluntary. However, if you do not answer all or part of the survey questions, the IRS may lack information it could use to improve taxpayer service. The information you provide may be disclosed to an IRS contractor when authorized by law. The contractor is required to follow protections required by the Privacy Act and/or Internal Revenue Code section 6103.

We are committed to improving IRS service to every taxpayer. Please help us in this effort by completing and returning the survey as soon as possible. If you do not receive a survey within the next week, please contact the Survey Helpline at 1-888-260-0052.

Thank you in advance for your cooperation.

Sincerely,

James P. Clifford

Director, Compliance

Wage and Investment Division

Denice D. Vaughan

Director, Campus Compliance Services

Small Business/Self Employed Division

L1_14386

Dear

A few days ago, you received a letter from James Clifford, Director, Compliance, Wage and Investment Division, and Denice D. Vaughan, Director, Campus Compliance Services, Small Business/Self-Employed Division, asking for your help with an important research project.

ICF International is administering a nationwide survey among people who have had contact with the Internal Revenue Service (IRS). We want to know your opinions regarding the audit process and the service you received. Your responses are critical to the accuracy of this research. If any other person was primarily responsible for dealing with the IRS on this matter, please give the survey to that person and encourage him or her to respond.

You may complete the survey either by mail or online. If you choose to complete it online, please enter the following internet address in your web browser: www.IRSsurvey.com

Once you access the website for the survey, you will be asked for a unique password. Please enter the password below:

PASSWORD:

The password will save any answers you've entered in the event of computer disruptions. ICF will not share your password with the IRS at any time during or after this study.

ICF will hold your identity anonymous and will not provide any of your identifying information to the IRS. Your answers will be grouped with others, so that no individual reply can be traced back to a person or case number.

This brief survey should take less than 5 minutes to complete. We have included a postage-paid reply envelope for you to return your completed survey. If you have any questions or concerns, please feel free to contact ICF's Survey Helpline at 1-888-260-0052.

Thank you in advance for your cooperation.

Sincerely,

John Hurley

Project Director

ICF International

L2_14386

Do We Have Your Input Yet?

Recently, you received a survey asking your opinions about the service

you received from the IRS. If you have already completed and returned

the survey, please accept our sincere thanks. If not, please take a few

minutes to complete and return it today. We want to be sure we have your

opinions and suggestions for improving the IRS’s service to the public.

If you did not receive the survey, or it has been misplaced, please call us

at 1-888-260-0052.

John Hurley

Project Director

ICF International

L3_14386

S creen Shot – Electronic Survey

Dear

Recently you received a letter requesting your feedback about your experiences during a recent audit. So far, we have not received your completed survey. If you have already completed and returned the survey questions, thank you. If you have not completed the survey, please take a few minutes to fill in your responses. If another person was primarily responsible for dealing with the Internal Revenue Service (IRS) on this matter, please give the survey to that person and encourage him or her to respond.

As described in our previous communication, ICF International is administering a nationwide survey among people who were recently audited by the IRS through the mail. Your name was selected for this survey through a random sample of those who were audited. We want to know your opinions regarding the audit process and the service you received. Your responses are critical to the accurate evaluation of the IRS's service.

You may complete the survey either by mail or online. If you choose to complete it online, please enter the following internet address in your web browser: www.IRSsurvey.com

Once you access the website for the survey, you will be asked for a unique password. Please enter the password below:

PASSWORD:

The password will save any answers you've entered in the event of computer disruptions. ICF will not share your password with the IRS at any time during or after this study.

ICF will hold your identity anonymous and will not provide any of your identifying information to the IRS. Your answers will be grouped with others, so that no individual reply can be traced back to a person or case number. Your participation is voluntary.

The survey should take less than 5 minutes to complete. We have included a postage-paid reply envelope for you to return your completed survey. If you have any questions or concerns, please feel free to contact ICF's Survey Helpline at 1-888-260-0052.

The IRS is committed to improving its performance and service to the American public. A first step in this process is to gather reliable information from those who have had contact with IRS employees and services. Your honest opinions will help bring about this improvement.

Thank you in advance for your participation.

Sincerely,

John Hurley

Project Director

ICF International

L4_14386

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