Form CG-16700 North American Ice Service (NAIS) Customer Survey

DEPARTMENT OF HOMELAND SECURITY

OMB No. 1625-0087

U.S. Coast Guard
NORTH AMERICAN ICE SERVICE (NAIS) CUSTOMER SURVEY

Expires: 07/31/2016

An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a valid OMB control number.
The Coast Guard estimates that the average burden for this report is 24 minutes. You may submit any comments concerning the accuracy of this estimate or any suggestions
for reducing the burden to: Commandant (CG-WWM-3), U.S. Coast Guard, Washington, D.C. 20593-0001 or Department of Homeland Security Desk Officer, Office of
Management and Budget, Office of Information and Regulatory Affairs, Washington, D.C. 20503.

Please indicate the organization you are affiliated with
Employment (Please check one)
Ship Captain/Crew
Shipping Agent

Vessel Name: _____________________ Call Sign: _____________________
Insurance Company Agent

Employee of Government Agency

Home Port: ________________________

Member of Scientific Community

Specify: _______________________________________________

Please check all the following communications equipment that you have access to
HF Facsimile

Internet Access

INMARSAT

HF Radio Transceiver

VHF Radio Transceiver

Other: _____________________________________________________________________________

Do you utilize the following NAIS iceberg products in a pilothouse or operations center? (Select all that apply)
NAVAREA IV Warnings or Notices to Shipping for icebergs outside the Iceberg Limit

Please respond to the questions below by checking the appropriate answer.

1

2

3

always

sometime

NAIS Iceberg Chart

never

NAIS Iceberg Bulletin

4

5

Do you attempt to receive NAIS Iceberg Bulletins via SafetyNET?
Do you attempt to receive NAIS Iceberg Bulletins via SITOR?
Do you attempt to receive NAIS Iceberg Bulletins via NAVTEX?
Do you attempt to receive NAIS Iceberg Charts via HF Facsimile?
Do you attempt to record the NAIS Iceberg Limit from voice broadcasts? (list radio stations received from
_____________________________________________________________________________________)
Do you access NAIS iceberg products via the Internet?
Are you registered to receive NAIS iceberg products via the NAIS list server?
Do you modify your operational procedures in the vicinity of the NAIS Iceberg Limit? (i.e., change course and/or
speed, post additional look-out personnel, etc.)
Does your voyage require that you pass inside the Iceberg Limit? (i.e., required trips to St. John’s, Newfoundland)
Other: ____________________________________________________________________________________
What information do you plot on your navigational charts? (Select all that apply)
Iceberg Limit

Western Iceberg Limit

Radar Targets

None

Sea Ice Limit

What method do you use to make iceberg reports to Canadian Coast Guard MCTS centers? (Select all that apply)
Phone

Fax

Radio

INMARSAT (Code 42)

Telex

Internet/Email

Other: ____________________________

No reports made

CG-16700 (07/13)

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3

4

5

every month

every week

every day

very

moderately

2

few times a year

not very

1

never

Please mark the choice that is closest to how you would answer the questions below. Please use the
blank lines below each section to provide any additional input or comments.

1

2

3

4

5

Are NAIS iceberg products useful to you?
Do you find NAIS iceberg products accessible?
Do NAIS iceberg products reach you in a timely manner?

Based on your experience, how accurate is the Iceberg Limit?
Extremely Accurate (icebergs never seen outside the Iceberg Limit)
Very Accurate (icebergs rarely seen outside the Iceberg Limit)
Somewhat Accurate (icebergs occasionally seen outside the Iceberg Limit)
Never Accurate (icebergs always seen outside the Iceberg Limit)

Please mark the choice that is closest to how you would answer the questions below. Please use the
blank lines below each section to provide any additional input or comments.

How often do you use NAIS iceberg products?
How often do you get ice information from routing services?
How often do you report icebergs to MCTS St. John’s?
How often do you detect or observe icebergs?

Please rank the following IIP products according to usefulness (1 = least important, 7 = most important)
NAIS SafetyNET Bulletin

NAIS SITOR Bulletin

NAIS NAVTEX Bulletin

NAIS Radio Facsimile Chart

NAIS Notice to Shipping

NAIS Website Products

NAIS List Server
How would you improve IIP’s products to make them more useful and convenient?

Please mail to:

FAX to:
Email to:

Commander
International Ice Patrol
1 Chelsea Street
New London, CT 06320 USA
860-271-2773
[email protected]
[email protected]
Privacy Act Notice

Authority:
Purpose:

Routine Uses:

Disclosure:

46 U.S.C. §80302 authorizes the collection of this information.
The Coast Guard will use this information to conduct a customer satisfaction survey of North American Ice Service (NAIS) products provided to the
maritime community and other personnel or applicants who work in or around the vicinity of the Grand Banks of Newfoundland, specifically operating
during the annual ice season, historically between February and August of each year.
The information will be used by and disclosed to Coast Guard personnel and contractors or other agents who need the information to assist in activities
related to iceberg navigation hazards. Additionally, the Coast Guard may share the information with NAIS partners or other government agencies as
necessary to respond to potential or actual threats to transportation, or pursuant to its published Privacy Act system of records notice.
Furnishing this information is voluntary.

CG-16700 (07/13)

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