U.S. Coast Guard International Ice Patrol (IIP) Customer Survey

Forms and Documents

Document Name	Status
Form CG-16700 U.S. Coast Guard International Ice Patrol (IIP) Customer Survey Form	Modified
1625-0087 60-Day Federal Register Notice.doc Supplementary Document	2013-07-30
1625-0087 30-Day Federal Register Notice.doc Supplementary Document	2013-07-30
1625_0087_Part_B.doc Supporting Statement B	2013-07-25
1625-0087_NoR_r1.docx Supplementary Document	2013-07-25
1625-0087 SS_r-9.doc Supporting Statement A	2013-12-04
1625-0087_EX_12862.pdf Supplementary Document	1993-09-11

IC Document Collections

IC ID	Document Title	Status
20618	U.S. Coast Guard International Ice Patrol (IIP) Customer Survey Form	Modified

ICR Details

OMB Control No: 1625-0087	ICR Reference No: 201301-1625-004
Status: Historical Active	Previous ICR Reference No: 201004-1625-002
Agency/Subagency: DHS/USCG	Agency Tracking No:
Title: U.S. Coast Guard International Ice Patrol (IIP) Customer Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 12/17/2013
	Date Received in OIRA: 07/31/2013
Terms of Clearance: Given that statistical methods will not be used and this is not a census, USCG may not characterize the results of these surveys as representative of the population. The survey results must be considered qualitative.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2016	36 Months From Approved	12/31/2013
Responses	300	0	300
Time Burden (Hours)	120	0	120
Cost Burden (Dollars)	75	0	0

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Abstract: Customer satisfaction surveys are required by Executive Order 12862. The U.S. Coast Guard will use the information obtained from direct customers to measure satisfaction with current services and determine whether additional services are requested.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 19503	04/01/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 45545	07/29/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
U.S. Coast Guard International Ice Patrol (IIP) Customer Survey	CG-16700	North American Ice Service (NAIS) Customer Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	300	300	0	0	0	0
Annual Time Burden (Hours)	120	120	0	0	0	0
Annual Cost Burden (Dollars)	75	0	0	75	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $1,208

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/31/2013

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